Sudden white vertical lines on display - Asus Zenfone 5Z Questions & Answers

White vertical lines appeared on my display all of a sudden on my asus 5z. The phone neither fallen nor any liquid got into it.
Previous night i just kept far from me on a Metal table and slept. When I woke up,found the lines and was surprised to see there are white Vertical lines all over the display surrounding the notch too..
Does anyone know the cause for this?

Do you have AC on in the room?
If yes, then it's due to the moisture. It happened with me once. It eventually went off as the phone heated up when i deliberately played games while charging.

Xadus said:
Do you have AC on in the room?
If yes, then it's due to the moisture. It happened with me once. It eventually went off as the phone heated up when i deliberately played games while charging.
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I didnt sleep in AC and the room is cool but not so cool. And yes, those lines went off after an hour. But does this happen with every LCD display or only with the Asus? I am thinking to report this to the Asus Care.

krishna13 said:
White vertical lines appeared on my display all of a sudden on my asus 5z. The phone never fell nor any liquid went inside it.
Previous night i just kept far from me on a table and slept. When I woke up,found the lines and surprised. There are white lines at the edge surrounding the notch too..
Does anyone know the cause for this?
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I also have the issue. It appeared out of no where. The white line is present on both sides of the display.

Light leaking in LCD of 5z
anthonys4 said:
I also have the issue. It appeared out of no where. The white line is present on both sides of the display.
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I have faced similar problem of light bleeding/leaking in LCD of 5z yesterday morning, when I woke up. The phone never mishandled nor have any liquid damage. Light bleeding was remained around the border and notch area and also some vertical lines visible. It was gone slowly in 4 hours. It's a serious problem. Any help?

This should be reported to ASUS.

hamzain said:
This should be reported to ASUS.
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I have reported to them and they are saying to walk into a nearby Asus service center an get it checked. They arre not admitting that this is a manufacturer fault. First they asked me to perform a factory reset.I said its not related to that. Then they asked me to update the firmware :laugh: i said i am aware of things in android and this is no way related to software but to hardware . They didn't admit their mistake but asked me to visit the service center. I have dropped the link of this post to them but no response from technical team. Does anyone have the pics of display white lines?

Related

Green hue on all blacks appeared?

The screen on my note 3 suddenly showed a green hue color. I took some screen shots to show but after I pressed the power button(standby) to turn screen off then back on again the green hue disappeared?
So thinking the pictures would still prove the issue, no I was wrong the screen captures I took with the green hue are also fine . Not sure whats going on...Perhaps it is hardware related hence why it does not show in the captures. Basically all the blacks had a green hue to them / in fact were green .
Today is the 14th day for me to return or exchange the device at t mobile. Please advise. I did install some dark wallpaper apps but deleted them yesterday, was using normal stock wallpapers. I am not rooted.
Do you think it is hardware related? I believe if it was software related then the screen captures ( which I took when screen went green) would also show the green hue.
Had the same problem here but mine had a pink hue.Try to reset the colors. Just type *#0*# on your phone dialer and use the 3 colors for 5 minutes each, it will reset the pixels.
Sent from my SM-N900T using Tapatalk
It went away when I pressed it on standby and back again.
What gets me concerned is that when I took a screen shot when it was green it didn't show on the picture after it remedied itself.
Sent from my SM-N900T using Tapatalk
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
Reading mode enabled?
wolf5 said:
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
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Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
Reading mode was not enabled. All dark areas of screen goes green.
Limeybastard said:
Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
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If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
krelvinaz said:
If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
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I perhaps hoped that you had answered my question when I first posted as this occurrence first happened on the 14th day of my purchase, so I had a choice to return to T Mobile store for swap out. Either way, only occurred twice so far, so I am not worrying too much about it. Shelf life for phone for me is approx 12 months max, so all is good thus far. Pressing the standby button afaik cleared it up at the times it occured.
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
Expydude said:
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
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Doubt it, as mine is stock N900T that has no updates as of yet.
The first time I rebooted and it went away. The second time it was only like that for a few seconds and cleared up on its own. I'm on the at&t version
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mines does this once every few days apart, if I just turn off the screen and turn it back on it goes away. I also took screen shoots but they show fine in the gallery. I only seen it once on my wife's note.
I have exactly the same problem, the green hue appear, and turning off the screen or dial *#0*# and select one of the color to test the screen can clear that away. it happens once per one or two weeks for me. I'm worried that may be a hardware issues and that is a symptom before the device fail. Does any of you have this happened then your phone became not working ?
btw, It's seems happens after I changed to a magnetic flip case ,not sure if that's related, will try not using that case and see if that will gone away. Are you guys having this problem also using a case with magnetic flip ?

[Q] Vertical Line

Hey,
Just curious if anyone has had an issues with a Vertical Black Line on there screen,
i notice it mainly with things that are orange or red,
everything else seemed to be fine had the phone a few months,
i sent it in for repair,
but just curious if this is a common thing,
I've never personally heard of that happening, and its definitely not happening on my phone. Did you grab a photo before you sent it back at all? Curious.
Sounds like a hardware issue, such as screen gone bad, or ribbon cable or other connection becoming loose.
The issue of vertical lines on the screen popped up fairly occasionally back in the days when slide or flip-open keyboards were in vogue. The moving joint between the screen and the rest of the phone would sometimes cause the ribbon cable to fray or become loose.
same issue
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images
burger30 said:
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images
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That's pretty f... up! This is most definitely hardware issue and they should have taken care of it. Problem is always to describe the problem to repair center good enough to make them see it.... Next time you should leave a pic on the phone with which the prob is easily recognizable and make them look at it.
Yes ,
A red background will be on it when its sent back, and nothing elese but the background,
i explained it pretty good to them , but will certainly be sending it back again
got it back ,screen replaced and bezel ,software says official now and not tampered and says relocked its workin great

Possible faulty screen.

My screen seems to have developed a fault. A couple of days ago I left my phone fully working with no issues to charge overnight and in the morning when I picked it up the bottom 2 or 3cm of screen was black as if it was dead. Then over the course of a few minutes the bottom went from dead to static to lots of green and red dots to working fine. Except there are dark horizontal lines across the whole screen which are more noticeable when there is a light background. It seems like maybe a loose connection to the screen. But here's where it gets strange.
The lines are there every morning but by the middle of the afternoon the screen seems to be working perfectly with no lines at all. Has anyone got any idea what could be causing this?
The phone is still under warranty so I tried to return it for repair but when I went to the shop it was late afternoon and the phone looked to be working perfectly so they insisted there was no fault. Then the next morning same issue again but by the time I get to the shop the screen is fine again.
Sent from my Pixel 2 XL using Tapatalk
steevwatson said:
My screen seems to have developed a fault. A couple of days ago I left my phone fully working with no issues to charge overnight and in the morning when I picked it up the bottom 2 or 3cm of screen was black as if it was dead. Then over the course of a few minutes the bottom went from dead to static to lots of green and red dots to working fine. Except there are dark horizontal lines across the whole screen which are more noticeable when there is a light background. It seems like maybe a loose connection to the screen. But here's where it gets strange.
The lines are there every morning but by the middle of the afternoon the screen seems to be working perfectly with no lines at all. Has anyone got any idea what could be causing this?
The phone is still under warranty so I tried to return it for repair but when I went to the shop it was late afternoon and the phone looked to be working perfectly so they insisted there was no fault. Then the next morning same issue again but by the time I get to the shop the screen is fine again.
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By chance, did you charge the phone while it was off?
Badger50 said:
By chance, did you charge the phone while it was off?
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The phone was on and charging the first time it happened.
Sent from my Pixel 2 XL using Tapatalk
steevwatson said:
The phone was on and charging the first time it happened.
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Ok. Thought you may have been experiencing some burn in with the charging while off bug. If the issue persists, I'd definitely request and RMA :good:

full brightness issue?

I've noticed in the last few days if it's sunny out when using the phone outside the phone puts the brightness up to MAX and I get green, yellow lines all across the screen. If I manually lower the brightness a little it's all ok again. I imported the AL00.. I'm guessing Huawei won't fix it as it's an import... Anyone got any ideas?
ooMoo said:
I've noticed in the last few days if it's sunny out when using the phone outside the phone puts the brightness up to MAX and I get green, yellow lines all across the screen. If I manually lower the brightness a little it's all ok again. I imported the AL00.. I'm guessing Huawei won't fix it as it's an import... Anyone got any ideas?
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No ideas but I noticed the lines too. It was a really bright sunny day and snow around. The stripes could be seen on the white screen only. It came as a huge surprise cause I haven't noticed any other screen error or malfunction. And screen test passed without any problem.
Same for me.. Only outside and with majority of screen being white. Normally they show up when unlocking and dissapear after a second or so, I think when I start to scroll or similar.. no one else?
It's one of the oled downsides. Check it with 5% grey picture or search on youtube to 5% or 10% grey test.
More info:
https://forums.macrumors.com/threads/iphone-x-display-uniformity-problem.2085460/
A picture to test:
https://i.imgur.com/DUEKJzH.jpg
The first screen in that topic is what I have too on my Mate20X. It's a gamble. If you return it and swap it, you may get a worse unit.

Vertical line on screen

Hello everyone
Tl:dr: bellow
Just a quick rundown
Placed phone to top it up a few min, lifted it from the charger to find the display had that line in it.
Freaked out a bit restarted it and the line was still there. Then started backing up my files to my SD card, came back after 90min to do manual back ups of other stuff after a few minutes the line disappeared. I was most of the time in the "My Files" file manager.
So, anyone have a clue what this was? I know I'm supposed to go to where I bought the phone, but their turnaround time is 45 days and my old device isnt fixed yet and I heavily rely on my phone for work.
Besides they might swing the old "you fked up your display so full repair price for a screen"
Tl;dr: weird line appeared on display, then disappeared, freaked out.
Youtu.be/p0huV8DXG_k
imgur.com/a/cWI8p93
P.S. Since lm a new pleb user I cant post outside links so yeah
Frinzor said:
Hello everyone
Tl:dr: bellow
Just a quick rundown
Placed phone to top it up a few min, lifted it from the charger to find the display had that line in it.
Freaked out a bit restarted it and the line was still there. Then started backing up my files to my SD card, came back after 90min to do manual back ups of other stuff after a few minutes the line disappeared. I was most of the time in the "My Files" file manager.
So, anyone have a clue what this was? I know I'm supposed to go to where I bought the phone, but their turnaround time is 45 days and my old device isnt fixed yet and I heavily rely on my phone for work.
Besides they might swing the old "you fked up your display so full repair price for a screen"
Tl;dr: weird line appeared on display, then disappeared, freaked out.
Youtu.be/p0huV8DXG_k
imgur.com/a/cWI8p93
P.S. Since lm a new pleb user I cant post outside links so yeah
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If you're talking about the black line next to your alawm sidget, I think you'll find that's part of your wallpaper, or the trigger for edge pannels.
Other than that it might be my old eyes, but I can't see any lines in your picture on imgur.
p50kombi said:
If you're talking about the black line next to your alawm sidget, I think you'll find that's part of your wallpaper, or the trigger for edge pannels.
Other than that it might be my old eyes, but I can't see any lines in your picture on imgur.
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Its actually in the video, figured it might be easier than just a pic. The picture is when it disappeared.
Dunno if you can see the link
Usually that line means a hardware issue... Someone had it on S9 and ended up having to replace it after factory reset etc did not help
Sent from my SM-N976U using Tapatalk
VICosPhi said:
Usually that line means a hardware issue... Someone had it on S9 and ended up having to replace it after factory reset etc did not help
Sent from my SM-N976U using Tapatalk
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The weird **** is that it actually disappeared. I called them up and they said they cant do anything since the issue isn't present right now and I did browse threads looking it up but I cant find anyone where it disappeared and what happened after.
Yeah, I have an Xperia with damaged oled that sometimes has a vertical line of pixels blacked out. Totally a hardware damage on my part when the phone fell and landed on the charger plugged in.
coilbio said:
Yeah, I have an Xperia with damaged oled that sometimes has a vertical line of pixels blacked out. Totally a hardware damage on my part when the phone fell and landed on the charger plugged in.
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How often does it happen and how fast does it disappear?
I dont remember the last time l dropped my phone tbf. Now I jinxed it ?

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