Related
Hey,
I have had my device for one week, so under DSR working days I should still have time to return.
I have discovered a dead pixel at the top of the screen, which is always blue - I will try and get hold of tMobile tomorrow but wondering if anything else I can do or if It can be sorted.
The pixel appears blue on bright backgrounds, and is annoying - but i'm pissed because i got it last saturday, so its 7 days till now, may be on my own grrr - They state that the 7 days cooling of starts the day after the phone arrived, so its now 8 days so today is fine, however DSR states working days, minus weekend and good friday I should have a few more days - None the less hoping to get it replaced? Oh, forgot Easter Monday too :S
I've emailed tmobile and will try and phone them now, hopefully CS is still open.
Thanks
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
Nelsaidi said:
Also, I think it just developed or something, wasnt there before? - When screen is black, its not visible, when screne is red visible as a black spot, when screen is blue not visible, when screen is white visible as a blue spot - Ran that JScreenFix app twice both times for 20 minutes, no change :S
Click to expand...
Click to collapse
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
I am just curious as to why you say PLEASE HELP!! it's not like we can help you. Just return it for warranty or replacement.
Its panic - and when one does it they become ignorant
Well, I've contacted TMobile, they have no HTC Desire stock so cant exchange it now, however I'll call back tomorrow and a note has been left incase I'm out of the 7 working day DSR period.
Spoke with a lady who hadnt the idea what a dead pixel was and said "in the meantime ask HTC if there is a solution"
Thanks
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
killyouridols said:
Doesn't there have to be 3-4 'Dead' pixels before an item is deemed 'Faulty' and any returns is at the manufactures discression?
Click to expand...
Click to collapse
Basically - yes. It also depends how many and the type of defect within an area. If you have 2 at opposite ends of the display - this could be ok, however if they were close together - could be classed as a defect. Its basically up to HTC and what their criteria is.
I would have thought they would replace a dead pixel, even if it was only one. Let us know how you get on with your replacements.
zonkkk said:
I have also discovered a dead pixel in the middle of the screen. Can't see it unless you really look for it. It is only visible on a white background and shows up as pink... lol
Will they exchange mine under warranty? I don't want to call them now, I will use it for a few more months and then exchange it for a new one.
Click to expand...
Click to collapse
No way in hell will they swap it for a new one if it's a few months old. Do it right away and they MIGHT, maybe.
T-mobile agreed to swop mine out 3 weeks ago but haven't replaced it yet due to lack of stock. Whilst I could chase them I'm not overly rushed as I still haven't received my screen protectors yet!
irkan said:
Sorry to hear that
JScreenFix is only for when the pixel is stuck not dead,
from your description the dead pixel is RED not BLUE.
Click to expand...
Click to collapse
I have a red pixel.. what does that mean? I have had it for a long time but im not sure if its dead or stuck..? thanks in advance
dead pixel means that nothing is shown the pixel is only ever black... stuck pixel means that it only ever shows one colour...
that was the definitions i was last told anyways!!
You both have dead pixels. I think it highly improbable that they will ever become unstuck. Hehe.
If you can take it back then do so quickly because only a new screen will fix it.
Sent from my HTC Desire using XDA App
If the pixel is red, or any other color except white or black, it probably is a stuck pixel. And I read the beginpost quickly, and if I remember well (it's pretty late here, sorry for any possible mistakes in my post), the pixel sometimes changed.
If that is the case, it is absolutely not dead. If an app which 'wakes up' the pixels doesn't work, I don't know what will. And last, I wonder if your provider or the manufacturer will repair this for free. I read somewhere that there have to be a certain amount of dead pixels before it is accepted for a free repair.
I just replaced my screen and digitizer, fairly simple and straight forward.
On bottling up the first time with the new screen the phone powered up and was green. Looked like night vision. I powered it down, opened it back up hoping I goofed a connection. There are only two connections to make so I undid and redid. Fired back up the phone and it booted almost normal, it started green but then faded back to normal. On any subsequent display off and back on it will start green and then go normal. The longer the display is off the Longer it takes fr the green to fade away.
So my question is, did I get a bad replacement or did I good something up? I waited 3 weeks for this to come from China and at $150 I don't want to just run out and get another one.
Thoughts?
pmessana said:
I just replaced my screen and digitizer, fairly simple and straight forward.
On bottling up the first time with the new screen the phone powered up and was green. Looked like night vision. I powered it down, opened it back up hoping I goofed a connection. There are only two connections to make so I undid and redid. Fired back up the phone and it booted almost normal, it started green but then faded back to normal. On any subsequent display off and back on it will start green and then go normal. The longer the display is off the Longer it takes fr the green to fade away.
So my question is, did I get a bad replacement or did I good something up? I waited 3 weeks for this to come from China and at $150 I don't want to just run out and get another one.
Thoughts?
Click to expand...
Click to collapse
I have had the exact same thing happening to me. I have tried basically everything on the software side, going back and forth between rom/radio/kernel/bootloader with no luck. Tested the screen with a color tuner and it appears that there are no RED as of the RGB. So i have concluded this to be a faulty screen.
I am planning on doing a second screen replacement, so just hold on and i will post you with an update of how it went. Ordered the screen today, so guessing it will arrive in two weeks time.
jorgen.bruntveit said:
I have had the exact same thing happening to me. I have tried basically everything on the software side, going back and forth between rom/radio/kernel/bootloader with no luck. Tested the screen with a color tuner and it appears that there are no RED as of the RGB. So i have concluded this to be a faulty screen.
I am planning on doing a second screen replacement, so just hold on and i will post you with an update of how it went. Ordered the screen today, so guessing it will arrive in two weeks time.
Click to expand...
Click to collapse
The thing with mine is that it turns to normal after 30-40 seconds, as if it has to warm up.
pmessana said:
The thing with mine is that it turns to normal after 30-40 seconds, as if it has to warm up.
Click to expand...
Click to collapse
Got the screen replacement today, worked a charm. No more green! :laugh:
just for kicks how long did it take to do the screen replacement?
Sent from my Galaxy Nexus using xda premium
rsswga said:
just for kicks how long did it take to do the screen replacement?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
About 40 minutes, fairly straight forward
I am also getting same green color, do I have get another screen?
mudassar007 said:
I am also getting same green color, do I have get another screen?
Click to expand...
Click to collapse
Did you get this green color after a screen replacement? In my case it was a bad screen, so a new replacement did the trick.
The screen on my note 3 suddenly showed a green hue color. I took some screen shots to show but after I pressed the power button(standby) to turn screen off then back on again the green hue disappeared?
So thinking the pictures would still prove the issue, no I was wrong the screen captures I took with the green hue are also fine . Not sure whats going on...Perhaps it is hardware related hence why it does not show in the captures. Basically all the blacks had a green hue to them / in fact were green .
Today is the 14th day for me to return or exchange the device at t mobile. Please advise. I did install some dark wallpaper apps but deleted them yesterday, was using normal stock wallpapers. I am not rooted.
Do you think it is hardware related? I believe if it was software related then the screen captures ( which I took when screen went green) would also show the green hue.
Had the same problem here but mine had a pink hue.Try to reset the colors. Just type *#0*# on your phone dialer and use the 3 colors for 5 minutes each, it will reset the pixels.
Sent from my SM-N900T using Tapatalk
It went away when I pressed it on standby and back again.
What gets me concerned is that when I took a screen shot when it was green it didn't show on the picture after it remedied itself.
Sent from my SM-N900T using Tapatalk
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
Reading mode enabled?
wolf5 said:
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
Click to expand...
Click to collapse
Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
Reading mode was not enabled. All dark areas of screen goes green.
Limeybastard said:
Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
Click to expand...
Click to collapse
If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
krelvinaz said:
If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
Click to expand...
Click to collapse
I perhaps hoped that you had answered my question when I first posted as this occurrence first happened on the 14th day of my purchase, so I had a choice to return to T Mobile store for swap out. Either way, only occurred twice so far, so I am not worrying too much about it. Shelf life for phone for me is approx 12 months max, so all is good thus far. Pressing the standby button afaik cleared it up at the times it occured.
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
Expydude said:
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Doubt it, as mine is stock N900T that has no updates as of yet.
The first time I rebooted and it went away. The second time it was only like that for a few seconds and cleared up on its own. I'm on the at&t version
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mines does this once every few days apart, if I just turn off the screen and turn it back on it goes away. I also took screen shoots but they show fine in the gallery. I only seen it once on my wife's note.
I have exactly the same problem, the green hue appear, and turning off the screen or dial *#0*# and select one of the color to test the screen can clear that away. it happens once per one or two weeks for me. I'm worried that may be a hardware issues and that is a symptom before the device fail. Does any of you have this happened then your phone became not working ?
btw, It's seems happens after I changed to a magnetic flip case ,not sure if that's related, will try not using that case and see if that will gone away. Are you guys having this problem also using a case with magnetic flip ?
After using my Pixel daily for 6 months (got the first batch, pre December 25th) and having next to no issues with it (wifi strength sucks, even with Xceed kernel, but it's better than it was), half of my screen decided it wanted to go goofy. I was using it two days ago and everything was working fine, I used it yesterday morning for a few minutes and then plugged it into the Google charger that came with it and let it sit on my couch for a few hours while it was charging. I got on the bus, and pressed the power button to wake the screen and nothing happened. Thinking I had it turned off I held the power button for a few second, and still nothing. So I held it for 30 seconds and when it brought up the bootloader warning the right side of the screen was glitching, same thing happened on the Google logo, boot animation, and continued into Android. I powered it off, hoping it would go away but it didn't. The slight glitch then turned into static "snow" which will then change sporadically based on what I'm doing on the tablet. That area of the screen still works perfectly because touch input works, and when I take a screenshot and view that area of the screen it shows up just as it should. It seems like there is an overlay on the right side of the screen that won't go away. Since it happens from the moment you turn it on makes me think it's a hardware issue but the fact that the screen itself still works perfectly makes me think it's a software issue. I haven't flashed the stock ROM back on it yet or locked it backup yet since I don't have a type c to type a adapter with me, it's still under warranty but I wanted to see if you guys could help me fix it before I sent it back.
TL; DR
This just started happening to me today, exactly as you described.
Interesting. I just RMA'd mine, should be receiving it within the next few days.
I'm returning mine too. I've determined that it's hardware because when I applied pressure around the edges of the screen I felt something slightly pop into place and then the problem was temporarily corrected. If I apply slight pressure to parts of the screen it happens again.
At this point I've flashed back to stock and I'm in an eternal recovery bootloop that I can't fix because acquiring USB drivers that work is incomprehensively difficult.
Just had mine go as well :crying:
Oh wow, that sucks. At least I'm not the only one though. I just got my new one a few days ago and all is well so far, hopefully this one won't screw up. RMA process was very smooth.
As for the USB drivers I usually have to install them manually by using the "select driver from a list"
Sent from my Pixel C using Tapatalk
Same issue on my first one
Here's my post from the mapping problems to serial # thread.
Google RMA process was fine once I was finally able to get a chat window with them.
Be sure to post to the problem mapping thread to help others!!
Add me to the list. Just went through the RMA process and am now waiting for the replacement to come. I can deal with the wifi issue and the random reboots, but having half of your screen corrupted is unacceptable. I don't even know how this is possible unless some genius at the pixel C team decided that it's cheaper to source half a screen and glue them together.
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
brando56894 said:
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
Click to expand...
Click to collapse
Most likely some latently defective silicon from Nvidia.
Sent from my Pixel C using Tapatalk
pkelly517 said:
Most likely some latently defective silicon from Nvidia.
Click to expand...
Click to collapse
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
brando56894 said:
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
Click to expand...
Click to collapse
Of course screenshots would come out perfectly. It's just a memory dump of the video RAM. This is a problem with getting that memory to the display. I think the display driver is part of the SoC. I could be wrong. Maybe it's a cable.
But it seems like a bit in the display driver is never getting enabled.
Sent from my Nexus 5X using Tapatalk
I'm fairly certain that it's a physical issue with the screen or the connection to the screen. When I had this issue I saw a visible change when I applied some light pressure around the edges of the screen. At one point it almost felt like something popped into place and the problem went away (then resumed.) Also, if I applied some pressure on the lagging side of the screen I would see some odd behavior as if the connection was fluctuating. I didn't squeeze hard, but it didn't take much.
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Wow really? That's no good!
Pixel C Screen Issues
Add me to the list, as of this morning. 8 months old.
SpaceGooner said:
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Click to expand...
Click to collapse
what's the serial# of your replacement?
lude219 said:
what's the serial# of your replacement?
Click to expand...
Click to collapse
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
SpaceGooner said:
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
Click to expand...
Click to collapse
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
lude219 said:
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
Click to expand...
Click to collapse
Thanks for the info. Not sure I'll be able to determine what s/n Google sends me next time, but here's hoping I get a good one and that I've just been unlucky so far. I won't be able to RMA until I get home from vacation later in the week anyway. If they send me another Pixel C that develops the half screen problem down the line, I will surely have to get a refund and maybe go for a top end Chromebook (with Google Play of course) next time.
My device was delivered just 20 days ago. The device was working perfectly normal till now.
Suddenly today, the device's screen got a vertical line of pixels stuck on pink color. I tried restarting the device and the line still show up even while the device is booting meaning this is a hardware issue.
The phone has been used very delicately without dropping or any liquid damage or over-charging.
The problem suddenly showed up today. I have attached some snaps of the phone's display.
What could be the problem?
Bad screen, should be covered under warranty.
supercfc said:
My device was delivered just 20 days ago. The device was working perfectly normal till now.
Suddenly today, the device's screen got a vertical line of pixels stuck on pink color. I tried restarting the device and the line still show up even while the device is booting meaning this is a hardware issue.
The phone has been used very delicately without dropping or any liquid damage or over-charging.
The problem suddenly showed up today. I have attached some snaps of the phone's display.
What could be the problem?
Click to expand...
Click to collapse
Over charging no problem. Even a drop shouldn't do this without cracking the screen. Contact Oneplus they will and have to replace it.
You see this is flat screen TV's a lot and it's usually a faulty panel or control board. Both are covered under warranty.