Related
Hi to all,
A couple of days ago I noticed that when I answered a call the colors of the screen looked bad, and I didn't pay attention to it.
Now my screen has transparent horizontal lines which are pretty visible, kind of like interference you get in computer screens when you take a picture of them.
I would like to mention that I haven't dropped the phone even once.
I'm considering doing a factory resest in hopes that it will solve the problem, but I doubt that it is a software issue.
What do you guys think?
Please advise
Itay
Sounds like a broken screen to me. And definitely like a warrenty case. Restore stock f/w if you have flashed and return it.
Restore the original firmware (if you have flashed the phone) and call the samsung service for the assistance.
the thing is that now I don't see it at all.
It's as if it came and gone.
I disabled my task killer and juice defender, performed a complete titanium backup, in case I want to restore afterwards, and now everything is normal.
It does sound like a hardware issue, but do you think there's a chance it is software related?
I'm asking because I purchased it in europe, and I don't live there, so sending it for repair is something I would rather avoid.
Of course, if it is indeed 100% hardare issue, I have no choice.
That is why I'm asking, to be certain and to see if there are others who experienced this issue.
Your replies are much appreciated
update:
It appeared again -> Did a Factory Reset -> It's still there -> Sending for repair.
Must be a hardware issue.
Thank you for your replies.
I've actually always had slight screen issues with my Galaxy S also. The screen flickers slightly once in a while. I don't know if the radio is actually the cause but it's the kind of thing you might expect from radio interference.
Has anybody else noticed this?
Benjamin Dobell said:
Has anybody else noticed this?
Click to expand...
Click to collapse
Nope, never seen any flicker. My screen seems to have a defect of it's own though, but I'm not sure if it's worth the effort to send it in, because I imported mine from the UK while I live in South Africa.
When in the sun or under bright light I can see a two vertical lines near the sides and a horizontal line on dark/black colours and when the screen is off. As if those pixels have a grey/brown tint to them. The line is mostly one pixel thick but in places it is two pixels.
They are almost impossible to see unless under sunlight where they are clearly visible where the screen is black.
Does anyone else see this or know anything about it?
Edit: Apparently it's just the motherboard or something visible through the screen and they all have it, so I'm worrying about nothing...
That's interesting...
It used to come and go, but I think now it's here to stay.
It's really annoying and the screen, while usable, is really not a pleasant sight to look at.
I've attached some photos showing the problem.
With a normal screen I would say that it looks that way because that's what you see when you photograph a screen of an electronic device, but the sad thing is that what you see in the picture is exactly what I'm seeing now.
I did a factory reset, so it's in german now.
I heard some Droid X had a similar problem, but didn't know Galaxy S was having it as well.
In any event, can you confirm that after a factory reset, I no longer have root access?
Just making sure so that they don't give me problems with the warranty.
seem like the phone was dropped, and the screen got damaged
the connectors are lose
double posted again....
Really?
That's very weird...
The only time it was "dropped" was from half a meter , it didn't fall directly but partially sideways, it was with a case, and it landed on its back, not on the screen.
I wouldn't even call that a fall.
Unless, someone in my family dropped it without telling me...
Either way, I think there's no escape but to send it to repair.
If you think it's a problem with the connectors, would you try and give it to some local lab to try and fix it or send it to samsung for replacement?
I faced similar problem.
This problem only occurs when I use the phone in 2g mode.
there are occasions whereby the signal bar for 2g is full and when I place the phone near some conductive surfaces the lines becomes very obvious, to the point of irritating.
nit sure if anyone has such problems too
I have same problems with horizontal lines.
I never paid attention if i am on 2g or 3g when it happens. I will now.
Edit: rooted on jm5
-------------
It seems that my phone too has started to do the same thing since last night.
I have called Samsung and am waiting to hear from them now.
I hope this is a thing covered in the warranty.
I have reverted to the local ROM for India and have deleted everything on my device.
Yet it shows lines flickering like you can see on old computer monitors.
Its not as bad as the ones on the attachment above but it is starting to annoy me.
It usually happens when the screen is completely filled with a single color except black.
Eg. When you pull down the notification tray down.
Also I seem to notice that when the wifi is off, it stops.(I dunno maybe a placebo effect)
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
itaykoren said:
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
Click to expand...
Click to collapse
When did you send it in and when did they receive it(if you were not there when they got it).
Also how long has it been without your phone?
The samsung service center is shut in my area today.
I will go to them tomorrow and get this sorted out.
Its not like the phone was cheap or anything.
I actually sent it to my uncle in Germany because it was purchased there.
He went to the store where he bought it and the store owner immediately sent it to samsung and said that probably by this Tuesday or Wednesday (so tomorrow or in 2 days) he will get an answer from them and see what's going on.
aditya_90 ,
Just to let you know that Samsung are sending me a new phone to replace the damaged one.
I sent in my phone for repairs and they replaced the LCD module. The problem is now gone.
I suggest that you should do the same while the warranty still holds since it appears to be the LCD that failed somewhat.
My screen randomly freezes, with Android still running in the background. It also has multicolored "snow" static-like crap on the screen instead of an image half of the time, especially when unlocking the screen. Happens when the kernel hasn't even finished booting as well. I also get visual artifacts appearing on screen, which would be expected if my GPU was OC'd, but it's not. Tried stock, didn't help, so I know it's a hardware problem.
I suspect it might be the slider ribbon, or the screen itself, but I want to know what it most likely is before trying to order parts and spending the money. If it's being caused by the GPU, I'm just gonna pick up a new part-time job and buy a new phone altogether..
Any ideas?
Same problem, same suspicions. I'm taking mine apart and will advise.
Got it back together... no change. Might just be the GPU.
Sometimes while the screen is glitching, moving the slider gets it to work. I'm thinking the ribbon cable in the slider might be damaged on the inside.
I'm gonna try replacing it since the part is $11 on Ebay.
Sent from Asgard
It's kernel problems. Lock and unlock.
Sent from my R800x using XDA
savage24x said:
It's kernel problems. Lock and unlock.
Sent from my R800x using XDA
Click to expand...
Click to collapse
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
captain67 said:
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
Click to expand...
Click to collapse
I'm wondering if the actual flex cable itself. Since I just derped and sat on my phone and broke the digitizer, I'm just gonna get the whole screen assembly (Since it's only about 5$ cheaper). It could be a while though. I can't order it till next tuesday.
I used to have similar problems on my g2 until I replaced the flex cable. But then again, the image seems to freeze and occasionally glitch, so I'm wondering if there's a faulty solder connection somewhere since shaking/beating/banging on the phone seems to also fix it sometimes.
I managed to dig up four old threads where multiple people had the exact same problems as me, replaced the flex cable, then had zero issues afterwards.
I was just reading them an hour ago. 100% sure the cable is the problem for my phone.
Now it's just a waiting game, first waiting until I have some cash, then waiting for the e-cheque to clear, then the shipment.. I'm gonna have to wait at least a month unless somebody goes and ships one to my door instantly.. Which obviously ain't gonna happen as I'm not a developer and just someone who helps ppl with their phones.
I'm gonna save up and buy a new phone, then give this one to my 11 year old niece after it's repaired. By the time I have enough cash for one of those new HTC models, the cable should be here.
Sent from Asgard
Well if you do it before me, please let me know!! And I'll be sure to report back! I'll order the screen assembly next tuesday.
captain67 said:
It's not the kernel. I've tried every gsm kernel available, wiped the boot partition with fastboot, wiped everything, installed stock. Doesn't make any difference. 100% a hardware problem.
Sent from Asgard
Click to expand...
Click to collapse
tl;dr original post. GPU problems.
jakestarz said:
Before buying a new phone try flashing new or older firmware via wotanserver
Sent from my R800a using xda premium
Click to expand...
Click to collapse
Clearly you didn't read the thread. That had already been done.
savage24x said:
tl;dr original post. GPU problems.
Click to expand...
Click to collapse
It's not the GPU. If you're too damn lazy to read a couple of paragraphs, don't bother replying.
Sorry to resurrect this...
Sorry to resurrect this out of the blue, but I am also having a similar problem.
I have not rooted my R800at, but noticed first that the screen would sometimes stretch or skew into an absurdly distorted shape, only to snap back to normal after unlocking the screen.
Then, a few days ago, I also started to get this colorized snow pattern on my screen. I was wondering if you managed to fix your phone by ordering the cable? Also, not to sound too much like a pathetic n00b, is there a .doc somewhere (Or PDF) showing how to disassemble the phone to replace the cable, if that indeed fixed the problem?
I am going to see if AT&T will warranty the phone (Less than a year old, more than 30 days, not more than 90) but I am unsure if it is going to cost me an arm and a leg to do so.
FadeDown said:
Sorry to resurrect this out of the blue, but I am also having a similar problem.
I have not rooted my R800at, but noticed first that the screen would sometimes stretch or skew into an absurdly distorted shape, only to snap back to normal after unlocking the screen.
Then, a few days ago, I also started to get this colorized snow pattern on my screen. I was wondering if you managed to fix your phone by ordering the cable? Also, not to sound too much like a pathetic n00b, is there a .doc somewhere (Or PDF) showing how to disassemble the phone to replace the cable, if that indeed fixed the problem?
I am going to see if AT&T will warranty the phone (Less than a year old, more than 30 days, not more than 90) but I am unsure if it is going to cost me an arm and a leg to do so.
Click to expand...
Click to collapse
The phone comes with a one-year manufacturer warranty. Since you aren't rooted or unlocked, send it in for repair. If you open up the phone to fix the cable yourself you'll end voiding the warranty permanently. If something else breaks later down the road that's harder to fix, you're gonna need it.
Sent from a Galaxy far, far away
hey everyone well after reach tru this thread i think my flex cable is the problem as well
a while back when i unlock the fone the screen just use to be all jumpy (but i dont think dat was related to the flec cable problem cuz after changing wallpaper it stopped)
but like ah few weeks after i changed my rom, if i didn't slide out my gampad my phone wouldn't unlock, sometimes when i turn it off(the phone vibrates as usual but the screen nevr comes on) and then now like its completely gone i'm getting nothing from the screen anymore
so i'm guessing its the flex cable
and i think thats the reason for my front camera to stop wrking as well
FIX!
captain67 said:
My screen randomly freezes, with Android still running in the background. It also has multicolored "snow" static-like crap on the screen instead of an image half of the time, especially when unlocking the screen. Happens when the kernel hasn't even finished booting as well. I also get visual artifacts appearing on screen, which would be expected if my GPU was OC'd, but it's not. Tried stock, didn't help, so I know it's a hardware problem.
I suspect it might be the slider ribbon, or the screen itself, but I want to know what it most likely is before trying to order parts and spending the money. If it's being caused by the GPU, I'm just gonna pick up a new part-time job and buy a new phone altogether..
Any ideas?
Click to expand...
Click to collapse
Same problem.
Answer is change the screen ribbon 3.50$ on ebay with shipping.:laugh:
ispeedca said:
Same problem.
Answer is change the screen ribbon 3.50$ on ebay with shipping.:laugh:
Click to expand...
Click to collapse
That's correct. You all guys need to replace the ribbon cable/flex cable and the issue will be gone.
Hey,
Just curious if anyone has had an issues with a Vertical Black Line on there screen,
i notice it mainly with things that are orange or red,
everything else seemed to be fine had the phone a few months,
i sent it in for repair,
but just curious if this is a common thing,
I've never personally heard of that happening, and its definitely not happening on my phone. Did you grab a photo before you sent it back at all? Curious.
Sounds like a hardware issue, such as screen gone bad, or ribbon cable or other connection becoming loose.
The issue of vertical lines on the screen popped up fairly occasionally back in the days when slide or flip-open keyboards were in vogue. The moving joint between the screen and the rest of the phone would sometimes cause the ribbon cable to fray or become loose.
same issue
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images
burger30 said:
got it back from repair . same issue said on the slip they flashed software.
issue still there mainly when u look at red images
Click to expand...
Click to collapse
That's pretty f... up! This is most definitely hardware issue and they should have taken care of it. Problem is always to describe the problem to repair center good enough to make them see it.... Next time you should leave a pic on the phone with which the prob is easily recognizable and make them look at it.
Yes ,
A red background will be on it when its sent back, and nothing elese but the background,
i explained it pretty good to them , but will certainly be sending it back again
got it back ,screen replaced and bezel ,software says official now and not tampered and says relocked its workin great
After using my Pixel daily for 6 months (got the first batch, pre December 25th) and having next to no issues with it (wifi strength sucks, even with Xceed kernel, but it's better than it was), half of my screen decided it wanted to go goofy. I was using it two days ago and everything was working fine, I used it yesterday morning for a few minutes and then plugged it into the Google charger that came with it and let it sit on my couch for a few hours while it was charging. I got on the bus, and pressed the power button to wake the screen and nothing happened. Thinking I had it turned off I held the power button for a few second, and still nothing. So I held it for 30 seconds and when it brought up the bootloader warning the right side of the screen was glitching, same thing happened on the Google logo, boot animation, and continued into Android. I powered it off, hoping it would go away but it didn't. The slight glitch then turned into static "snow" which will then change sporadically based on what I'm doing on the tablet. That area of the screen still works perfectly because touch input works, and when I take a screenshot and view that area of the screen it shows up just as it should. It seems like there is an overlay on the right side of the screen that won't go away. Since it happens from the moment you turn it on makes me think it's a hardware issue but the fact that the screen itself still works perfectly makes me think it's a software issue. I haven't flashed the stock ROM back on it yet or locked it backup yet since I don't have a type c to type a adapter with me, it's still under warranty but I wanted to see if you guys could help me fix it before I sent it back.
TL; DR
This just started happening to me today, exactly as you described.
Interesting. I just RMA'd mine, should be receiving it within the next few days.
I'm returning mine too. I've determined that it's hardware because when I applied pressure around the edges of the screen I felt something slightly pop into place and then the problem was temporarily corrected. If I apply slight pressure to parts of the screen it happens again.
At this point I've flashed back to stock and I'm in an eternal recovery bootloop that I can't fix because acquiring USB drivers that work is incomprehensively difficult.
Just had mine go as well :crying:
Oh wow, that sucks. At least I'm not the only one though. I just got my new one a few days ago and all is well so far, hopefully this one won't screw up. RMA process was very smooth.
As for the USB drivers I usually have to install them manually by using the "select driver from a list"
Sent from my Pixel C using Tapatalk
Same issue on my first one
Here's my post from the mapping problems to serial # thread.
Google RMA process was fine once I was finally able to get a chat window with them.
Be sure to post to the problem mapping thread to help others!!
Add me to the list. Just went through the RMA process and am now waiting for the replacement to come. I can deal with the wifi issue and the random reboots, but having half of your screen corrupted is unacceptable. I don't even know how this is possible unless some genius at the pixel C team decided that it's cheaper to source half a screen and glue them together.
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
brando56894 said:
It's kinda crazy that I couldn't find this happen anywhere then all of the sudden it's happening to you guys! I'm extremely confused how it happened and what actually went wrong with it.
Click to expand...
Click to collapse
Most likely some latently defective silicon from Nvidia.
Sent from my Pixel C using Tapatalk
pkelly517 said:
Most likely some latently defective silicon from Nvidia.
Click to expand...
Click to collapse
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
brando56894 said:
I don't believe so, I think it has more to do with the screen, since it would occasionally correct itself, and even when half the screen was screwed up, screenshots would come out perfectly. It's almost like there's something stuck over the right half of the screen.
Click to expand...
Click to collapse
Of course screenshots would come out perfectly. It's just a memory dump of the video RAM. This is a problem with getting that memory to the display. I think the display driver is part of the SoC. I could be wrong. Maybe it's a cable.
But it seems like a bit in the display driver is never getting enabled.
Sent from my Nexus 5X using Tapatalk
I'm fairly certain that it's a physical issue with the screen or the connection to the screen. When I had this issue I saw a visible change when I applied some light pressure around the edges of the screen. At one point it almost felt like something popped into place and the problem went away (then resumed.) Also, if I applied some pressure on the lagging side of the screen I would see some odd behavior as if the connection was fluctuating. I didn't squeeze hard, but it didn't take much.
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Wow really? That's no good!
Pixel C Screen Issues
Add me to the list, as of this morning. 8 months old.
SpaceGooner said:
I have had TWO Pixel Cs do this now. The first got the dreaded half screen of death after 5 months back in May, and the replacement that Google sent me has just started doing it today after just 3 months. The second device was from a much later batch than the first.
My experience so far makes me think that all Pixel Cs might have this hardware defect - it's just a matter of time before it happens. That's kinda gutting if it's true as for me this is the best tablet out there, and I can't see anything else coming close to replacing it.
About to contact Google for RMA again I guess. Third time lucky maybe...?
Click to expand...
Click to collapse
what's the serial# of your replacement?
lude219 said:
what's the serial# of your replacement?
Click to expand...
Click to collapse
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
SpaceGooner said:
My second Pixel C's s/n is 61250***** This one has developed the screen problem on the right of the screen
The earlier one I had was 5A230***** This one had the problem on the left side of the screen
I assumed the second one was from a later production batch than the first, but must admit I don't really know that.
Click to expand...
Click to collapse
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
lude219 said:
According to this http://forum.xda-developers.com/pixel-c/general/mapping-problems-to-serial-t3274660 there still seem to be some issue with the #61250 batch so I'd try for a 3rd time to see if you get a 6202000 one (what i have now). It's stupidly frustrating but the Pixel C is too good to give up now.
Click to expand...
Click to collapse
Thanks for the info. Not sure I'll be able to determine what s/n Google sends me next time, but here's hoping I get a good one and that I've just been unlucky so far. I won't be able to RMA until I get home from vacation later in the week anyway. If they send me another Pixel C that develops the half screen problem down the line, I will surely have to get a refund and maybe go for a top end Chromebook (with Google Play of course) next time.
This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?
Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.
Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Click to expand...
Click to collapse
You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice