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Hi all,
So was very happy with my Nexus until I had the battery indicator/ charging issue noted here:
http://forum.xda-developers.com/showthread.php?p=21029770#post21029770
So went down to Vodafone store (general ball ache as it is ~15 miles away, had to take morning off work, also they had no loaner phones!) they sent it off for repair getting me to sign to say if water damage I would have to pay.
So they have sent it off now I get a call saying the water damage indicators say it is a water damage issue. I have never got the phone wet or suffered any form of water damage. That being said it hasn't been in a waterproof bag its whole life.
I'm pretty pissed as they want £100 for repair, which I refuse to pay. I could repair it myself but I don't think I should have to as its only 6 months old. 2 questions really:
1) has anyone else had this issue with water indicators when no water damage?
2) Is there any way to argue that water damage isn't even a little bit of a factor here as it wasn't water damaged and is likely a physical issue with the actual USB slot?
I may well be buying an HTC one x as a friend said he had the same issue with his SII and I'm generally not all that impressed with Samsung build quality.
Cheers y'all
The water damage indicators is not very reliable. Demand that they provide other proof that the stickers. If water have damaged the USB port then it clearly should be visible proof of this on the port.
Also let them read this: http://code.google.com/p/android/issues/detail?id=23789 Samsung should be painfully aware of this issue and their flake USB port.
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
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The steam can also cause actual water damage
Still, water indicators do tend to get set off all the time without having any actual damage done. They're very unreliable and are only present to give companies an easy way out of warranties as they're designed to go off very easily (your sweat can set them off if handled enough).
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
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They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
RossJJ said:
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
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there is more than 1 indicator on every phone. there's usually 2, most of the time 3.
have them take pictures of all of them.
hey guys. I've got this phone for a month now but still haven't checked the waterproofness. Did you try it the first day you got it? should I be super careful with this? I'm scared. I even though it's advertised as waterproof..
Yeap, I've tried it underwater. The screen responsiveness changes, else everything works, including the camera.
not worth the risk, there are enough reports about water damage
I'm tried to test the limits of the phone (i know it could be ridiculous). So I've swum for more than an hour and the phone was under more or less 1,5 m (limit recommended by Sony). It has survived for a moment...Once out i dried it. It has worked for some hours until the battery comes empty. No way to charge it anyway, a component of my battery was dead...I've send it to repair center claiming I had only let it fall in water and they replaced it by a new one
moral of the history don't try to put it in the water just for fun
I have used mine on water several times for several hours, and it's still working fine.
In fact I have tried it the very first day, this way if it's waterproofing was flawed, I would have returned it under warranty.
Now that my phone is more than a year old, i am obviously less keen to put it under water.
I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.
New Folder said:
I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.
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Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.
dazzerfong said:
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.
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Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.
New Folder said:
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.
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That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.
You should be very careful if you try it underwater.. On my first time, the micro usb cover opened up and the phone was damaged, with no warranty by anyone ?
I had to open it up and dry it with hair dryer for an hour.. (and since then it's still non-waterproof)
Conclusion - be careful ?
Sent from my D5503
My phone got damaged by water in the third time that I put it under water. Seems like due overheating (I was playing, charging and wearing a bumper case at the same time) the back and the back frame unglued in the Sim tray area. I remembered how the screen started to flick and how the water comes out from Sim tray ?. I used a hair dryer and at this moment the phone is working fine?. I replaced the back frame (also, it solves the gaps in the middle where are the magnetic charging and the Lock/Volume buttons). By now, I am waiting the rear cover, it should arrive in 15days. But after that bad experience I won't put the phone in water anymore.
Btw, does anybody knows if there's a difference between fresh water and seawater/ pool water?
I've been told from Sony that the warranty is only on fresh water damage..
Sent from my D5503
Salt water leaves salty residue on the phone and is also more corrosive than fresh water. So, Sony won't cover damage in salt water.
Sent from my D5503 using XDA Free mobile app
Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 :laugh:
dazzerfong said:
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.
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We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.
New Folder said:
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.
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Same here.. They said that I'll have warranty only on damage from fresh water, not seawater etc.
Sent from my D5503
ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!
nas93 said:
Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 [emoji23]
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I wipe my phone every day with a wet towel [emoji14]
but mostly to erase fingerprints etc.
mag cable instead of dock
Ephixi4 said:
ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!
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About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/
nas93 said:
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/
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actually I meant just the cable but thank you!
Sent from my D5503
as above
Ironically no. Better take advantage of that recall while it lasts.
Aimara said:
as above
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No, it is specifically excluded
Fyi....there is still 2 of those lovely white stickers inside the phone... if you get those wet...then you maybe out of luck....one on the motherboard near the sim slot tray......you can probably see it from if you remove the tray and look hard inside......the second one is near the charging port.. this one u cant see unless you open up the phone.....
But there is a recall going on...so you can still exchange it no question asked.....
Ambrosios said:
Fyi....there is still 2 of those lovely white stickers inside the phone... if you get those wet...then you maybe out of luck....one on the motherboard near the sim slot tray......you can probably see it from if you remove the tray and look hard inside......the second one is near the charging port.. this one u cant see unless you open up the phone.....
But there is a recall going on...so you can still exchange it no question asked.....
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I'm pretty sure these stickers won't get wet with normal usage, it's for when someone puts it deeper than its supposed to be or for when someone puts it under water without the Sim tray to test if it will die, etc.
It kinda makes sense cause people would just destroy them on purpose so they could get a new one.
generally they will test them if you say it got wet and died, they would likely do a similar test as they do for waterproof watches to make sure the device water tight. as if they are advertising it as waterproof if it isn't they technically have to repair the device as the phone isn't fit for purpose.
Travis Bickle said:
I'm pretty sure these stickers won't get wet with normal usage, it's for when someone puts it deeper than its supposed to be or for when someone puts it under water without the Sim tray to test if it will die, etc.
It kinda makes sense cause people would just destroy them on purpose so they could get a new one.
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you are correct......water damage is still water damage.......if the stickers inside the phone is "tripped".....the phone is no longer cover under warranty......
---------- Post added at 12:03 PM ---------- Previous post was at 11:40 AM ----------
Belimawr said:
generally they will test them if you say it got wet and died, they would likely do a similar test as they do for waterproof watches to make sure the device water tight. as if they are advertising it as waterproof if it isn't they technically have to repair the device as the phone isn't fit for purpose.
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if it was advertised as waterproof......you will be correct....but the note 7 is not waterproof....its water-resistant...........IP68 is water/dust resistant up to 5 ft up to 30 minutes.......
anything deeper/longer....the pressure underwater may affect the strip that is surrounding the sim tray........same with the mesh on the speaker....
even for watches....its waterproof/water resistant to a certain depth...........just like a sub......the hulls start to bulk below certain depth...
Ambrosios said:
you are correct......water damage is still water damage.......if the stickers inside the phone is "tripped".....the phone is no longer cover under warranty......
---------- Post added at 12:03 PM ---------- Previous post was at 11:40 AM ----------
if it was advertised as waterproof......you will be correct....but the note 7 is not waterproof....its water-resistant...........IP68 is water/dust resistant up to 5 ft up to 30 minutes.......
anything deeper/longer....the pressure underwater may affect the strip that is surrounding the sim tray........same with the mesh on the speaker....
even for watches....its waterproof/water resistant to a certain depth...........just like a sub......the hulls start to bulk below certain depth...
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You are correct. And i will add, even though IPX8 (the first 6 means dust protection) means water resistance (not water proof) for some depth... you have to take into account movement or splash. So if you go swimming, even if you are in that range... your movement will create more pressure and thus you break the limit. Also don't go under shower the splash from the water will increase pressure. The thing is pressure is measured using something and tech companies say something else. You can calculate from depth (meters) into pressure (bars or whatever)... so in fact only when you'll see a IPX8 at 100 meters than you can go swim/dive/shower... until that just relax when you wash your hands or it rains... no more
Sent from my SM-N910F using Tapatalk
ok i found this teardown video https://www.youtube.com/watch?v=ZiksU8Afr-4
It seems the new iPhone is not covered at all for water damage. Any experts want to clarify the difference in warranties
Sent from my SM-N910C using XDA-Developers mobile app
magichoward said:
It seems the new iPhone is not covered at all for water damage. Any experts want to clarify the difference in warranties
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It's like I said before it's water resistant up to a certain point on the outside......its the same for any water resistant electronics.....as long as the stickers inside the phone is valid.....you are fine.....it is "trips"...you are sol......
Read some of the comments earlier in this thread as to explanation why that is......water pressure and stuff like that....
Also one thing to note also is that tests were made in control environments......which means that water temperature and water density may also plays a part in water resistant.....putting a phone in sea water may deteriorate the resistant faster than like tab water....
I am sure that iPhone has somethinf familiar to ensure that the phone is used for its intend purposes.....they cant prevent people from diving with the phone.....so they have a mechanism to ensure that proper care is maintained for the phone
There is no phone yet that would cover water dmg. Samsung made it resistant so small dips in pool or lake is ok. Also without S Pen N7 might be more or less prone to water dmg. When i get mine I will activate the Galaxy Care app and test the sh*t out of its water resistance
If the water exposure is within the stated IP68 limits, but the phone does not perform as advertised and suffers water damage, Samsung is legally obliged to repair or replace it even if their warranty states otherwise. If the water exposure exceeds IP68 limits, then of course Samsung has no liability for resulting damage.
I bought my watch with insurance, and this shop i think tries to scam me now
my watch wasn't working and i brought it back to them to fix it but then they told me its water damage
I never had it inside water, the only water that got close to it was my sweet
So i told then i need more prof and they gave me this pictures (sorry needed to take it from the screen they didn't wanted to send it to me)
imgur.com/DZxW6dx
imgur.com/0vIR9Lr
imgur.com/yHyffIF
Is this damage water damage or something else ? it seems its burned
fardin08 said:
I bought my watch with insurance, and this shop i think tries to scam me now
my watch wasn't working and i brought it back to them to fix it but then they told me its water damage
I never had it inside water, the only water that got close to it was my sweet
So i told then i need more prof and they gave me this pictures (sorry needed to take it from the screen they didn't wanted to send it to me)
imgur.com/DZxW6dx
imgur.com/0vIR9Lr
imgur.com/yHyffIF
Is this damage water damage or something else ? it seems its burned
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Yeah dude, that looks like classic water damage to me. Water damage can also cause things to burn, source: i watch enough louis rossmann on youtube repairing water damaged macbook motherboards
Hi how old is the watch , maybe check with Huawei direct, as it does look strange to me as I would expect damage through out the unit from water ingress instead of it being so localised as here.
There also does not appear to be any signs of damage to watch where the seal should sit either, so strongly suggest you pursue this with the Manufacture even if outside of standard 12 months warranty as this may have been a manufacturing defect which has contributed to this failure.
My lenovo zuk z2 plus fell into water now its not turning up even when i connected it to charger after 16 hours nothing is happening. i did not open it up and remove the moisture from the mother board . i only put it under the sunlight for few hours. what shoud i do ?
Bfmv9451 said:
My lenovo zuk z2 plus fell into water now its not turning up even when i connected it to charger after 16 hours nothing is happening. i did not open it up and remove the moisture from the mother board . i only put it under the sunlight for few hours. what shoud i do ?
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Take it to service center.
TanajiKC said:
Take it to service center.
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Staff at service center will easily detect that it was fell into the water by checking warranty stickers which are found inside the phone these stickers are designed in such a way that whenever they come in contact with water they turn up their color so I don't think they will help u in any way. Always do insurance of your phone at the time buying so u can easily tackle these type of situations
abhay009 said:
Staff at service center will easily detect that it was fell into the water by checking warranty stickers which are found inside the phone these stickers are designed in such a way that whenever they come in contact with water they turn up their color so I don't think they will help u in any way. Always do insurance of your phone at the time buying so u can easily tackle these type of situations
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Z2 plus is a waterproof phone watch on YouTube
TanajiKC said:
Z2 plus is a waterproof phone watch on YouTube
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Literally every non removal back phone is little bit water resistant even xiamoi redmi note 4 is survived the water resistant test but the company never claimed that it is water resis.flagships phone are officially water resistant and claimed by their respective companies but if u look into the warranty of any phone even those who claimed to be water resistant will not provide u any kind of warranty regarding water damage that's why I used word "water resistant" but not "water proof" there is so much difference in resistance and proof and despite if your phone has IP 68 rating it is not guaranteed that it will not going to be damage by water yes chances are very low but it is still there.
The manufacturers do not honor IP ratings, that's why they are water resistant, because waterproofing will rob them of essential aftersales business.
Bfmv9451 said:
My lenovo zuk z2 plus fell into water now its not turning up even when i connected it to charger after 16 hours nothing is happening. i did not open it up and remove the moisture from the mother board . i only put it under the sunlight for few hours. what shoud i do ?
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did u solve this issue .......?
I think it's time for u to buy a new phone..... Because service center will fix it for around 6k (i think not sure)...... So buy a new phone it's a better option