Develop Bugs

[Q] Uk customer service help

Hi all my girlfriend has(had) a DHD and it developed a problem where it wouldn't charge and couldn't even turn on with power cable plugged in. (flashing green indicator light)
Anyway she sent this obviously faulty phone off the htc and after a week got a phone call saying that the phone has water damage and they will do noting for her. When she rang them up they told her would she like them to dispose of it for her (WTF?) anyway she said that there is no way she could have damaged it with water and they said they will send proof that it has water damage (still waiting for this)
I'm guessing they are going to show a picture where one of those moisture stickers have changed colour and state that this means it has been damaged by water. I would be very interested to know if any of your phone water damage stickers have changed colour?
I have had a touch pro 2 and touch hd and I'm pretty sure one of them showed the moisture sticker had changed even though I had never got it wet and it worked fine for the year or so I had them.
Does anyone have any advice on forcing HTC to honour their warranty?
(oh she was told on the phone that a single drop of rain could cause this to happen !?! A phone that breaks after being hit by a single drop of rain doesn't sound like it is fit for purpose to me, what do you think?)

:=)
good luck (hope this works out positive for you both).
to the single drop of water: hope it doesnt. ;=) but with really bad luck, maybe possible on such a high end device. -> good luck once again
owned a defy before this, so hopefully i dont forget its not a defy anymore
btw. if u dont want a fragile phone, get a defy, if u wanna flash everything, stay with htc ;=) (bricked my defy :=/ on flashing)

I think your probably on to a lost cause with this, HTC are going to claim that as the stickers have changed colour it has been water damaged and refuse to honour any warranty claim.
If you are adamant that it has not been in contact with water, an option maybe to get an independent electrical engineer to assess the device and produce a report showing it has not been water damaged,which you could then use to force HTC to honour the warranty, the drawback with this is how sure are you of the source you purchased the DHD from? is it possible it had been exposed to water before you received it?

I don't know where I read this but apparently others have had this happen. The little sticker that indicates water damage can and does sometimes change color without direct contact with water.
I tried to Google but could not find it though sorry.
Sent from my Desire HD using XDA App

[Q] Nexus Battery/Charging water indicator issues

Hi all,
So was very happy with my Nexus until I had the battery indicator/ charging issue noted here:
http://forum.xda-developers.com/showthread.php?p=21029770#post21029770
So went down to Vodafone store (general ball ache as it is ~15 miles away, had to take morning off work, also they had no loaner phones!) they sent it off for repair getting me to sign to say if water damage I would have to pay.
So they have sent it off now I get a call saying the water damage indicators say it is a water damage issue. I have never got the phone wet or suffered any form of water damage. That being said it hasn't been in a waterproof bag its whole life.
I'm pretty pissed as they want £100 for repair, which I refuse to pay. I could repair it myself but I don't think I should have to as its only 6 months old. 2 questions really:
1) has anyone else had this issue with water indicators when no water damage?
2) Is there any way to argue that water damage isn't even a little bit of a factor here as it wasn't water damaged and is likely a physical issue with the actual USB slot?
I may well be buying an HTC one x as a friend said he had the same issue with his SII and I'm generally not all that impressed with Samsung build quality.
Cheers y'all

The water damage indicators is not very reliable. Demand that they provide other proof that the stickers. If water have damaged the USB port then it clearly should be visible proof of this on the port.
Also let them read this: http://code.google.com/p/android/issues/detail?id=23789 Samsung should be painfully aware of this issue and their flake USB port.

So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium

El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
The steam can also cause actual water damage
Still, water indicators do tend to get set off all the time without having any actual damage done. They're very unreliable and are only present to give companies an easy way out of warranties as they're designed to go off very easily (your sweat can set them off if handled enough).

El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.

RossJJ said:
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
Click to expand...
Click to collapse
there is more than 1 indicator on every phone. there's usually 2, most of the time 3.
have them take pictures of all of them.

Water Issue. What should I do now?

Hello,
I purchased my Samsung Galaxy S 4 directly of the T-Mobile web site within a week after it came out this year. I have since rooted it and put a custom rom on it. Now I use it on Red Pocket Mobile.
Today I was carrying a water bottle that had a little hole in the bottom so it was dripping water on my phone which was in my pocket. I realized the water was leaking and pulled the phone out and of course it was wet. I went to turn the screen on and I saw the screen fizzle out.
I am wondering if the screen is fried. It appears to start up. I can hear the usually noise as if it was starting up after putting in a battery and when I push the power key the lights below light up indicating a reaction. However the display never turns on.
I suspect this phone is still under warranty? Will T-Mobile replace it even if I do not have current service with them?
Do I have to send it in or just take it to a store and get a replacement? Does someone have the link to a forum that explains how to return it to stock and unroot?
Any suggestions? I need this phone! ASAP

Here's how to unroot:
http://www.androidrootz.com/2013/06/how-to-unroot-unbrick-galaxy-s4.html?m=1
Sent from my SGH-M919 using xda app-developers app

buyslake said:
Hello,
I purchased my Samsung Galaxy S 4 directly of the T-Mobile web site within a week after it came out this year. I have since rooted it and put a custom rom on it. Now I use it on Red Pocket Mobile.
Today I was carrying a water bottle that had a little hole in the bottom so it was dripping water on my phone which was in my pocket. I realized the water was leaking and pulled the phone out and of course it was wet. I went to turn the screen on and I saw the screen fizzle out.
I am wondering if the screen is fried. It appears to start up. I can hear the usually noise as if it was starting up after putting in a battery and when I push the power key the lights below light up indicating a reaction. However the display never turns on.
I suspect this phone is still under warranty? Will T-Mobile replace it even if I do not have current service with them?
Do I have to send it in or just take it to a store and get a replacement? Does someone have the link to a forum that explains how to return it to stock and unroot?
Any suggestions? I need this phone! ASAP
Click to expand...
Click to collapse
For future refference the last thing you do after getitng a phone wet is try to test it. Always pullt eh battery IMMEDIATELY and put it in a bowl of rice for 24-48 hours. The rice will absorb the moisture to help dry it.
By turning it own you fried the circuits that were wet beyond repair.
You can still put it in the rice bowl for a day and see if maybe by some miricle it's not really fried though. Also try sitting teh rice bowl near a fan or a vent. Anythign to keep it extra dry.

They will check the "water damage indicator" if there's any sign of water damage it will not be warranty.
If you have insurance that's a different story.

baseballfanz said:
They will check the "water damage indicator" if there's any sign of water damage it will not be warranty.
If you have insurance that's them a different story.
Click to expand...
Click to collapse
If your no longer a tmobile customer as you mentiomed you were not. I don't believe they will replace the device. Sorry but you likely HAVE to be a customer to get them to help you...if your no longer a customer I do believe your on your own. Sorry..

realsis said:
If your no longer a tmobile customer as you mentiomed you were not. I don't believe they will replace the device. Sorry but you likely HAVE to be a customer to get them to help you...if your no longer a customer I do believe your on your own. Sorry..
Click to expand...
Click to collapse
I missed the part where he's not on T-mobile. Still if it's water damage warranty is void.

Well you c an go through samsung for warranty issues right? Or does it have to be the carrier? Also I would let it sit in rice for a few days. You want to make sure its completely dry before trying to turn it on. If you're up to it take the phone apart and use a hair dryer.
sent from my jelly bean infused note 10.1

I wouldn't use a hair dryer as you can ruin delicate parts with the heat. I would try the rice again. First thing that's checked under any warranted situation is the sensors for water damage. If they are pink then usually your out of luck so sorry. However you might check with your local cell phone repair service and they might be able to help get it running again. Its worth a shot. Best wishes.

Mr. bird said:
Well you c an go through samsung for warranty issues right? Or does it have to be the carrier? Also I would let it sit in rice for a few days. You want to make sure its completely dry before trying to turn it on. If you're up to it take the phone apart and use a hair dryer.
sent from my jelly bean infused note 10.1
Click to expand...
Click to collapse
One could go through Samsung but with water damage it doesn't matter if it's Samsung or T-mobile. I highly doubt anyone would warranty water damage.
Haven't had to warranty a Samsung yet (knocking on wood) but with a few other companies, they all go through the same process before RMA. One of the very 1st question ask is for you to check the water damage indicator. With Apple when you go to the Smart Bar or whatever it's call, the first thing they check is for water damage before they even proceed. BTW, where is the water damage indicator on our GS4?

Your phone is likely under warranty with Samsung but since it has water damage I believe Samsung would consider it physical damage therefore not covered by warranty. Also since you don't have service with TMo they will basically tell you to piss off.

The phone might have value as a parts phone on eBay.
Be warned though. No matter how well you describe it as broken and for parts only if an idiot who doesn't read buys it and complains it doesn't work eBay will take your money back and refund it to the seller.
Sent from your phone. You should be careful where you leave that thing.

I think your Sol bro. I had water damage to my s4 w/o T-Mobile insurance and I'm a customer. They said the only option was to buy another one at full price. I was only lucky I had a third party insurance that covered it.
Sent from my SGH-M919 using xda app-developers app

Have you put your Z1C underwater?

hey guys. I've got this phone for a month now but still haven't checked the waterproofness. Did you try it the first day you got it? should I be super careful with this? I'm scared. I even though it's advertised as waterproof..

Yeap, I've tried it underwater. The screen responsiveness changes, else everything works, including the camera.

not worth the risk, there are enough reports about water damage

I'm tried to test the limits of the phone (i know it could be ridiculous). So I've swum for more than an hour and the phone was under more or less 1,5 m (limit recommended by Sony). It has survived for a moment...Once out i dried it. It has worked for some hours until the battery comes empty. No way to charge it anyway, a component of my battery was dead...I've send it to repair center claiming I had only let it fall in water and they replaced it by a new one
moral of the history don't try to put it in the water just for fun

I have used mine on water several times for several hours, and it's still working fine.
In fact I have tried it the very first day, this way if it's waterproofing was flawed, I would have returned it under warranty.
Now that my phone is more than a year old, i am obviously less keen to put it under water.

I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.

New Folder said:
I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.
Click to expand...
Click to collapse
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.

dazzerfong said:
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.
Click to expand...
Click to collapse
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.

New Folder said:
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.
Click to expand...
Click to collapse
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.

You should be very careful if you try it underwater.. On my first time, the micro usb cover opened up and the phone was damaged, with no warranty by anyone ?
I had to open it up and dry it with hair dryer for an hour.. (and since then it's still non-waterproof)
Conclusion - be careful ?
Sent from my D5503

My phone got damaged by water in the third time that I put it under water. Seems like due overheating (I was playing, charging and wearing a bumper case at the same time) the back and the back frame unglued in the Sim tray area. I remembered how the screen started to flick and how the water comes out from Sim tray ?. I used a hair dryer and at this moment the phone is working fine?. I replaced the back frame (also, it solves the gaps in the middle where are the magnetic charging and the Lock/Volume buttons). By now, I am waiting the rear cover, it should arrive in 15days. But after that bad experience I won't put the phone in water anymore.

Btw, does anybody knows if there's a difference between fresh water and seawater/ pool water?
I've been told from Sony that the warranty is only on fresh water damage..
Sent from my D5503

Salt water leaves salty residue on the phone and is also more corrosive than fresh water. So, Sony won't cover damage in salt water.
Sent from my D5503 using XDA Free mobile app

Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 :laugh:

dazzerfong said:
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.
Click to expand...
Click to collapse
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.

New Folder said:
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.
Click to expand...
Click to collapse
Same here.. They said that I'll have warranty only on damage from fresh water, not seawater etc.
Sent from my D5503

ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!

nas93 said:
Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 [emoji23]
Click to expand...
Click to collapse
I wipe my phone every day with a wet towel [emoji14]
but mostly to erase fingerprints etc.

mag cable instead of dock
Ephixi4 said:
ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!
Click to expand...
Click to collapse
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/

nas93 said:
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/
Click to expand...
Click to collapse
actually I meant just the cable but thank you!
Sent from my D5503

Denied bootloop warranty due to fishy 'corrosion' (pic)

https://imgur.com/a/bJq1l
Told by LG Canada my phone had warranty coverage specifically for the bootlooping issue, and sent it to FutureTel in Ontario for what should have been a free repair (hell, I should have it back by now).
FutureTel dings me back with a $450 repair quote saying the warranty status is denied because of 'corrosion'. I had them to forward me the photo above.
What? No. I'm the kind of person that keeps my phone is a ****ing ziploc baggie outside of the home - there is no way this phone saw any moisture outside of what is normally in room air. No steamy bathrooms even. I photographed the moisture indicator being white and untouched, immediately prior to sending it in.
1. how does corrosion occur without moisture stickers showing moisture?
2. can corrosion not occur for reasons other than user damage/exposure to external moisture? Don't batteries leak sometimes? I've found corrosion inside electronics remote controllers on the contacts for the AA batteries and that had nothing to do with user damage or external moisture.
3. Isn't corrosion on the opposite end of the motherboard from the CPU (the photo is showing near the usb port) very unlikely to be causing bootloops where the phone shuts down due to processing stress of booting up the OS?
4. they repair the bootloops under warranty by replacing the entire motherboard anyways. I feel like this is them refusing to repair my car's engine because they found a bit of rust near the gas cap. are they just trying to weasel money out of me for what should be a free repair?
5. arggg

that's the problem, your board could get moisture from your washed hands, sweat, trapped moisture between a case,
I had the same thing happened to me, the moisture stickers are still white but the area by the USB had some corrosion, sent in for warranty and was told a new board is required at 600$.
i think in the future i will try only get phones with some water protective grade or nano coating because very easy for the board to get wet and an easy way for them to avoid responsibilities.

I had two phones denied warranty coverage in the past 2 weeks because of this same crap. I recommend sending an email to the law firm that originally engaged with LG here:
www[dot]girardgibbs[dot]com/lg-g4-bootloop-class-action-lawsuit
It seems to me like LG is trying to deny as many warranty claims as possible. If there are enough reports of this, I think we may get another lawsuit against LG.

I just received a similar letter from LG, denying warranty for being a 'tampered device' with a 'fake backcover'. Now, while I did replace the back cover (I broke the camera lens); I fail to see how that affects the required repair, which is a motherboard replacement.
They claim that it is no longer covered under the 'original limited warranty'; but the original warranty period is over anyway, the only warranty remaining is for the bootloop. They want $356 to do the repair; I paid $430 for the phone originally.
LG certainly appears to be trying to deny as many of these as they can.
I’m going to call them and complain; maybe see if Google is better about honoring the warranty. But I don’t really want to buy the phone again when it will just bootloop again sooner or later.