Related
Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
Click to expand...
Click to collapse
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
Click to expand...
Click to collapse
Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
Click to expand...
Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
Click to expand...
Click to collapse
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
where can i get one online i need the one you see as soon as you open the back case
I can get you a whole bunch of them, I work for sprint. You do know there's one under the hood right lol you have to open it and theres one near the charging port.
If you have assurance, i believe you can file a claim and get a replacement for $100. I have no idea how u get just the sticker though.
sounds fishy to me -- i mean why would you just need the water indicators unless you plan on pulling some kinda scam job with them?
They put those in there for a reason -- to keep people from being careless with their phone and then trying to charge off their mistake to the company.
I can think of NO legitimate reason anyone would need some "extra" water damage stickers
My 10 month old daughter nibbles on the end of my old hero. The marker on the battery cover is showing signs of water I meant slobber touching it though one on the battery shows so signs. Kind of an example. Phone still operates fine.....for a hero I guess lol.
Sent from my Evo
I wouldn't worry about the liquid indicators. When we open up a phone, we certainly take those into consideration, especially on the battery. But more often than not we look for corrosion on internal components to determine liquid damage. As an example, almost every HTC Hero I work on has the liquid indicator near the charging port tripped. We basically ignore it. If you really have liquid damage, a new indicator will not hide it.
^ Do you believe that the sensor is overly sensitive? Is that why you look at the board to find further evidence of water damage?
The indicator right at the bottom on the back of my EVO appears tripped because I am constantly opening it and doing SD card changes etc. and I assume its from sweat on my hands etc. I certainly wouldn't want sprint to be able to tell me to go away because of water damage when there has never been real water damage.
well were SUPPOSED TO look for actuall corrosion and/or water damage on board and not just base decisions on stickers but most of the time if tech's are feeling lazy (i don't include myself in this ) they'll just look at sticker and send you home.
zagg screen protect tripped mine but no water damage
it's too bad they don't keep these sensors just white, now making them with the red lines all over the place.
I had a 3gs that got extra soaked, so I put white out on the indicators and Apple replaced it. You can't do this with the Evo (nor would I, I have the TEP on this phone)
The only reason I did that with my iphone was because I hate Apple and they never offered an insurance plan on the phone. Had they, I would have gladly paid for it
I don't think they look at the bottom one as they actually are not putting them on newer phones (or placing them in another spot)
accelerus said:
sounds fishy to me -- i mean why would you just need the water indicators unless you plan on pulling some kinda scam job with them?
They put those in there for a reason -- to keep people from being careless with their phone and then trying to charge off their mistake to the company.
I can think of NO legitimate reason anyone would need some "extra" water damage stickers
Click to expand...
Click to collapse
yeah well considering the sticker my show water damage from someone answering the phone while sweaty
kixcastillo77 said:
I can get you a whole bunch of them, I work for sprint. You do know there's one under the hood right lol you have to open it and theres one near the charging port.
Click to expand...
Click to collapse
So I can go to any Sprint store an get water strips?
Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
Update: Haptic feedback works and so do the loudspeaker!
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...
WIIstpM said:
Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...
Click to expand...
Click to collapse
Unlucky mate. My defy ended up bricked somehow so I took it back and said it just broke and got a refund :L
Sent from my HTC EVO 3D X515m using XDA App
I really don't think this thread should be in the development-section.
First off, this sould indeed not be in the development section.
Second off your Defy has a 2 year warranty so you can still claim it on warranty, your phone should be able to resist a short time in water. It didnt, so send it to a Motorola cerified repair center and claim you warranty.
Greetings and good luck!
gommers1978 said:
First off, this sould indeed not be in the development section.
Second off your Defy has a 2 year warranty so you can still claim it on warranty, your phone should be able to resist a short time in water. It didnt, so send it to a Motorola cerified repair center and claim you warranty.
Greetings and good luck!
Click to expand...
Click to collapse
Hmm I bought it in HK, and I don't know if it's possible to get warranty where I live.. There is no Motorola Mobility in Mauritius (where I live).
Ad yes sorry it should be here :S should be in Defy General
Read the leaflet that came with the phone, in the uk it is 12 months only........
RIP... May the Defy soul in heaven with god now...
Sent from my awesome Moto Defy: Stock Rooted Gingerbread 2.3.4 - XDA Premium
Just look for paid repair service. Your Defy doesn't look so broken, it boots after all. Might be just screen/digitizer which is not that hard to fix.
R.I.P MB525
geecko said:
R.I.P MB525
Click to expand...
Click to collapse
Haha thank you! I'm getting better right now... Btw, for the time being I'm using a Nokia 6280 (prehistoric age haha)
Personally I wouldn't give up on it until a week has gone by. I know smartphones are more complex but old Nokias that got wet could take up to a week to dry out fully and then power on.
WIIstpM said:
Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...
Click to expand...
Click to collapse
Haha exact the same thing happend to me. For 25 euros u get a lcd replacement kit on ebay
Sent from my MB525 using XDA App
mpiekp said:
Read the leaflet that came with the phone, in the uk it is 12 months only........
Click to expand...
Click to collapse
Every electronic device sold in the EU must have 2 years Warranty MINIMUM, and there are a few extra things in the UK, if an item gets repaired 2 times, the customer can ask and must receive if asked a new Product if it breaks a third time.
Regarding salty water, even if you manage to make it work its gonna die shortly, the salt destroys everything inside the phone its the worst think that can happen to any electronic device.
And motorola doesnt cover Water Damage, the phone is Water Resistant not Water Proof. I think you cant find any item nowadays in the market labeled and sold as Water Proof
really crappy that it happened
strange how people tend to kill their defys, mine had been underwater a lot (really, taking pictures, going swimming, listening to music in the shower, etc.), and the only problem i got is that water got inside, turned both water damage indicators red (one on the phone just above the motherboard, and one on the battery near the pins), but the only thing that changed is that my battery drains faster.
We all know that there are two kinds of waters that dangerous to electronics: Rains and Sea Salt water.
But I'm thinking. The Defy has at least 12 months of warranty - 365 days, and you use it for over 200 days and give up ? Why not going to the warranty ?
Last, hope you has a better replacement.
MaxLe said:
We all know that there are two kinds of waters that dangerous to electronics: Rains and Sea Salt water.
But I'm thinking. The Defy has at least 12 months of warranty - 365 days, and you use it for over 200 days and give up ? Why not going to the warranty ?
Last, hope you has a better replacement.
Click to expand...
Click to collapse
There are a few water indicators in the Defy, outside and inside it. If any of these indicators are red (meaning water got inside) you void your warranty.
The phone is water resistant, not water proof. There is a HUGE difference between both terms, hence all the electronic devices for the past 10 years or more, that can handle water, are labeled as Water Resistant. Not Proof.
zakoo2 said:
strange how people tend to kill their defys, mine had been underwater a lot (really, taking pictures, going swimming, listening to music in the shower, etc.), and the only problem i got is that water got inside, turned both water damage indicators red (one on the phone just above the motherboard, and one on the battery near the pins), but the only thing that changed is that my battery drains faster.
Click to expand...
Click to collapse
My phone has also been under water a lot, I took it to a water park not long ago and got into some of those highspeed super awesome Water Slides with it
The problem you are facing is, that probably there is a small short in your battery, once the battery gets wet it tends to get sulfated and that causes the batt to discharge alone. You could just get a new batt
Thanks for all your replies haha.. I think that I'm gaining hope again and I'll try to see the Agency first. Then if it doesn't work eventually I'll visit a Motorola phone retailer (there's HOPEFULLY 1, only 1 in my country haha)
Zephyrot said:
There are a few water indicators in the Defy, outside and inside it. If any of these indicators are red (meaning water got inside) you void your warranty.
The phone is water resistant, not water proof. There is a HUGE difference between both terms, hence all the electronic devices for the past 10 years or more, that can handle water, are labeled as Water Resistant. Not Proof.
My phone has also been under water a lot, I took it to a water park not long ago and got into some of those highspeed super awesome Water Slides with it
The problem you are facing is, that probably there is a small short in your battery, once the battery gets wet it tends to get sulfated and that causes the batt to discharge alone. You could just get a new batt
Click to expand...
Click to collapse
i already ordered a 2300mah battery (slim, not extended), will test it tomorrow
sent from my cm7.1 defy...
IMHO if I got the same problem, I will buy a temporary phone, use it and wait until another rugged smartphone not. Maybe it will be the DEFY 2 (Just imagine) with ARMv8 and Lotus Glass (even better than Gorilla Glass)
search xda and youtube on how to open up your defy, its bloody easy, then spray WD40 or isopropyle alcohol to clean the PCB board where rust or water damage is visible, then leave outside to dry for a day.
If the battery did not fry the circuits, then it should still work fine.
worth a try if you cant claim warranty, good luck.
I bought my watch with insurance, and this shop i think tries to scam me now
my watch wasn't working and i brought it back to them to fix it but then they told me its water damage
I never had it inside water, the only water that got close to it was my sweet
So i told then i need more prof and they gave me this pictures (sorry needed to take it from the screen they didn't wanted to send it to me)
imgur.com/DZxW6dx
imgur.com/0vIR9Lr
imgur.com/yHyffIF
Is this damage water damage or something else ? it seems its burned
fardin08 said:
I bought my watch with insurance, and this shop i think tries to scam me now
my watch wasn't working and i brought it back to them to fix it but then they told me its water damage
I never had it inside water, the only water that got close to it was my sweet
So i told then i need more prof and they gave me this pictures (sorry needed to take it from the screen they didn't wanted to send it to me)
imgur.com/DZxW6dx
imgur.com/0vIR9Lr
imgur.com/yHyffIF
Is this damage water damage or something else ? it seems its burned
Click to expand...
Click to collapse
Yeah dude, that looks like classic water damage to me. Water damage can also cause things to burn, source: i watch enough louis rossmann on youtube repairing water damaged macbook motherboards
Hi how old is the watch , maybe check with Huawei direct, as it does look strange to me as I would expect damage through out the unit from water ingress instead of it being so localised as here.
There also does not appear to be any signs of damage to watch where the seal should sit either, so strongly suggest you pursue this with the Manufacture even if outside of standard 12 months warranty as this may have been a manufacturing defect which has contributed to this failure.