Develop Bugs

Manufacturing Floor - Cracked Screen

Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!

can you upload a photo?

Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.

I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it

Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that

Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.

That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.

I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.

Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.

I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?

Done some research for you - you're looking at 70 + pounds to replace it.

Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.

Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!

Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.

I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.

Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App

Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.

i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]

Don't CPW give you 3 months insurance for free as a come on?

That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App

Evo in a Hot Tub :(

Sorry, forgot to put my thread title as a question.
So, this new appartment i'm at has a hot tub and 2 pools available, so tonight we decided to go to the hot tub. I usually take my phone with me to play music as we are sitting around relaxing by the pool or hot tub(speaker is loud enough to put it a fair distance away). This time, being the idiot that I am, i walked into the hot tub with the phone in my pocket, took me a good minute or two before i realized. I realized this, having just turned the phone on two minutes before i went to the pool after swapping batteries, and took it out of my pocket and it wasn't on. Took the battery out immediately and wrapped it in my towel, brought it in about ten minutes later, wiped up remaining water, and put it in to a jar full of rice. Thing is, i had a 3rd party battery in it when it was there, i know the water damage indicator is on the battery(not sure if there are more in the phone). Because i didn't have the default batter in it, in case that it does work(which it probably won't, i can see water under the screen), would i possibly be able to get away with saying it just stopped working? I looked at the ifixit teardown and only saw them point out 1 water damage indicator, on the battery. So XDA, am i screwed or what? From what i looked up sprint doesn't cover water damage, which sucks, what, if they find out, will i have to pay to replace my evo?

I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.

sohr said:
I think I would be astounded at HTC's stupidity if the only water damage indicator was on the most easily user-replacable part: the battery. Seriously, there would be absolutely no point in having a water damage indicator if anyone could just buy a new battery, throw it in, and claim that their Evo just somehow stopped working.
If you have insurance, it covers water damage-- but just like loss or theft, you have to pony up for the $100 deductible.
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I was guessing there were more, but I was going specifically off of what i remember from the ifixit teardown. Well, that's a bummer, i was hoping it was more like $50, but $100 isn't bad, could be worse :\.

I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.

oh wtf you put it in the oven?!?!

It's a good thing you and your friends don't like to enjoy a slice of toast in the hot tub.

I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.

felacio said:
I have a water damage indicator like..RIGHT inside the bottom right side of the back. Just under the battery cover. Does nobody elses phone have one right there?
Also, I've seen pictures of the motherboard of the phone. There is one on there was well.
...in 1943, I killed a drifter.
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Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.

MJStephens said:
Is it that small piece of tape on the left of the bottom right screw? I dont see anything other than that.
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No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.

felacio said:
No, its to the right. Not all the way, closer to the middle than it is to the corner. Its a white square with red stripes. I have an 002. Might be different on 003. *shrug*
...in 1943, I killed a drifter.
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Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.

here's what I would try, this worked on my Zune HD when it got soaked in a cup of vodka, and hopefully this works on my friend's samsung phone she just got. Take the phone apart completely, use q-tips to dry it, use q-tips with rubbing alchohol to clear the water and any buildup of crap from the water, then put the individual parts in rice, which will dry it much faster. Afterwards, maybe 2-3 days later, put device back together and BAM! it works! my Zune's been working for 2 weeks now with no problems, and the liquid was under the screen, and my friend's phone, well she dropped it in the toilet yesterday, and it's sitting in pieces yet to be put into rice, too busy right now, will do it later.

A few years ago my friend did a cannonball into the pool and realized mid-air that his phone was still in his pocket. I'll never forget the expression on his face.
Sent from my FROYO'D EVO using xda app

MJStephens said:
Yeah I found it. There is one on my battery too. The red stripes indicate water damage? Because mine have red stripes haha.
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No, all red is a triggered indicator. The red pattern is so that you can't bleach the indicator and lie about what happened.

I have tried the rice thing.. takes too long. My to2 I have dropped in the toilet (fell out of my sweatshirt front pocket while lifting to take a leak) fell in a puddle and a beer poured on it. Stick works great. What I did is present over to 200 degrees. Once presented place phone without battery and back onto middle rack onto if a cloth. Leave for an hour. Check phone to see if water is in screen. Repeat process 2-4 times.
With the rice I had a problem of dust and rice stuck on phone. Hard to get out of cracks. Also you can go to Sprint and say your battery isnt working without your phone if with your phone after you don't the oven trick. They should replace it. If they see that its been water damage tell them you had a lol brother or sister take your battery out and found it like that. They prob will check to see if phone works with new one and should. Good luck.. this saved me plenty of times. The tp2 was from us cellular and did battery exchanges no questions asked.
Sent from my PC36100 using XDA App

Your battery might of shorted out. When you put back together charge first because the water drains the charge. If it doesn't work after a charge you need a new battery.
Sent from my PC36100 using XDA App

MJStephens said:
I dropped mine in the water for like 3 seconds this week. I actually called Sprint and they told me as long as I have insurance (which I do) they would cover it. I heard the rice thing works but I didn't try it. What I DID do, was put my phone in the oven at 100F for about 2 hours. I just put a cookie sheet in there and put my phone on a paper towel. I know people say "oh wtf you put it in the oven?!?!" but really......100F isn't a temp that your phone never sees so there really isnt any harm. Anyways, it worked GREAT for me. Pulled all the water out of the screen and out of the camera lens and now it works perfectly.
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Click to collapse
i dont know that i ever saw an oven that has a temp below 200

nicholaaaas said:
i dont know that i ever saw an oven that has a temp below 200
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Be smarter than the over....crack the door.

apristel said:
Be smarter than the over....crack the door.
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Click to collapse
My oven goes all the way down to 100

Not reccomended but....at my store's service in repair we didnt go off just indicators alone, altho the motherboard one is fairly hard to say it didnt get soaked to.
butt the battery and outside one yes, If you tear the phone down and clean off the corrosion most of the time the phone will function fine after that.
Second benefit is that if there is no corrosion then we normally replace the phone in store anyway.
YMMV
anyway if it cant be saved via standard preventative stuff time to make an insurance claim :-(

Not sure if this method will work for everyone but it worked for my old Nokia phone. I washed it with a load of laundry and dried it in the dryer. Found the phone in the dryer, wouldn't turn on so I pulled the battery and stuck it back in, phone worked great after that.

[Q] Screen dead spots after a dunk

I dunked my phone in water but rescued it quickly and dried it out. The phone mostly works except for two dead spots where the W and S keys are in portrait mode. (When I press each of these keys, they register either or both of the letters next to them on the keyboard.) I have the same problem whether using the stock or swype keyboard.
I will dry the phone out more, between uses to see if ridding the phone of any excess moisture helps.
Any ideas on the problem and solution?
I don't have TEP. Given that the phone is rooted and probably has wet damage indications, would Sprint repair the screen or digitizer if I paid the $35? The phone is five weeks old.
If not, would self-repair with a digitizer bought off the internet likely fix the problem? Or is the problem likely to be elsewhere upstream of the digitizer?
TIA

dynamicpda said:
I don't have TEP. Given that the phone is rooted and probably has wet damage indications, would Sprint repair the screen or digitizer if I paid the $35? The phone is five weeks old.
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Click to collapse
No, they won't. Once it hits liquid, the store won't touch it at all.

entropism said:
No, they won't. Once it hits liquid, the store won't touch it at all.
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Click to collapse
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.

dynamicpda said:
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.
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Yeah, these screens don't do too well with the least bit of water/moisture on them. As long as you dried it thoroughly you should be in the clear. Glad to hear it worked out

Taking a shower and streaming pandora not a good idea then?

Out of curiosity, where is the moisture indicator sticker on the Evo?

SolsticeZero said:
Out of curiosity, where is the moisture indicator sticker on the Evo?
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There is a few of them that I know of. One is on the battery, another on the back under the battery cover and a third buried somewhere in the phone.

dynamicpda said:
Thanks for the reply. I dried it a few hours more with the dessicant and the problem seems to have fixed itself. We'll see if it stays fixed.
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Usually, and I mean usually, these things are dried for a couple of days. With batteries pulled.
Get access to a real desiccator with something like Drierite, have them suck all the all air out with a water aspirator, and leave it in for a few hours.
That ought to do it.

I went Jet Skiing with my EVO a while back, and got it completely soaked. The phone went completely dead, so I took out the battery and let it dry. After drying in the sun for a while, I turned it on, and it was able to boot, but my entire screen was a different color with blotches of water marks. I tried drying it out in the sun some more, putting it in rice, you name it. Nothing worked, but it ended up fixing itself after a few days. The water marks just slowly went away, now it is completely back to normal. I hope its the same case with yours. My EVO has the OLED screen, not the Super LCD.

Has nobody here learned the "bag of rice" trick? Put a handful or two of dry rice into a ziplock bag. Take your battery out of your phone, leave the cover off and put all of it in the bag of rice. Leave it for 24 hours. It's worked for everyone I know almost every time.
Now, jetskiing with your phone might be a bit much, but it'll fix a phone dropped in a toilet and rescued fairly quickly.

The dead zone problem came back and now I have discovered it is a whole strip running up and down the length of the screen pass through the W and S keys in portrait mode; if I use the phone in landscape mode with the keyboard on that side, the whole lower strip of keys do not work. (The temp solution is the type in landscape on the other side.)
I drove to the market the moment it happened and got instant rice to dry it out in. Later I got Damp-Rid from Home Depot.
I haven't seen a real dessicator since chem lab back in college. I do have a food saver vacuum sealer.... if i could find the missing hose part I lost!
One other problem with the display is it being washed out and streaky (vertically) sometimes upon boot. This started happening BEFORE the dunk; I'm still seeing it from time to time. Rebooting once or twice usually fixes it.

Man I hope your phone recovers! Stories like this make me sad.
Sent from my Full Android using XDA App

nabbed said:
Usually, and I mean usually, these things are dried for a couple of days. With batteries pulled.
Get access to a real desiccator with something like Drierite, have them suck all the all air out with a water aspirator, and leave it in for a few hours.
That ought to do it.
Click to expand...
Click to collapse
nabbed, that's brilliant. i've been using Damp-Rid, your aspirator idea led me to use the Food Saver system to speed the drying proces. I stuck the phone and damp rid dessicant in a FS food container and sucked all the air out. I'll leave it overnight and see what happens.

LearnIIBurn said:
Man I hope your phone recovers! Stories like this make me sad.
Sent from my Full Android using XDA App
Click to expand...
Click to collapse
I use to laugh at phone who dunked their phone until it happened to me, I understood. We love our phones too much; it's a constant part of our lives.
Boundaries must be drawn!

xHausx said:
There is a few of them that I know of. One is on the battery, another on the back under the battery cover and a third buried somewhere in the phone.
Click to expand...
Click to collapse
I lost the official red battery. Been using replacements. And I didn't pay attention to the moisture indicators before the accident, so I don't know any color changes. I just see several red stickers on the red plastic inside the phone. The only obvious water indicator is a slightly opaque plastic chamber that seems to have a rubber gasket around it. It's located to the right of the camera. When the phone was wet you could see water sloshing inside. Now that the phone is largely dry, you can see a few small droplets. It doesn't seem to have another purpose other than to hold water.

That small chamber your talking about is the speaker. If you play music and put your finger over it, you'll lose almost all sound.
Sent from my PC36100 using XDA App

Why dont you have insurance? You a retail $450 phone rooted and no insurance.

entropism said:
No, they won't. Once it hits liquid, the store won't touch it at all.
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That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.

letshaveDEX said:
That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.
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I think you mean TEP, and no it is not $100 for a replacement screen. For a non liquid damaged phone it is Free with any ESRP or TEP on the account.
IF, any customer has not been paying the $4 for ESRP or the $7 for TEP the repair fee is $35 for screen repair with the option to add TEP after repair...but again...not for liquid damage. Liquid damage is something we do not repair around or for, we consider the phone Damaged Beyond repair and set you up with the # and website for Asurion insurance for the replacement.
The plans changed around 4 months back.

letshaveDEX said:
That is only if you don't have TES.
Also, to buy a new screen it costs $100, even if you have TES or not. Sucks major balls.
Click to expand...
Click to collapse
OK, let me clarify: Like I said before, if you have TEP or not, the STORE will not touch a liquid damaged phone. You can order a replacement phone through Asurion for $100 if you do have TEP, you're ****ed if you don't.

Liquid damage indicator on defy

Can anyone do me a favour by uploading a pic of defy's Liquid damage indicator. I just dipped my phone in a glass of water for 10 sec and after that i cud see some water inside the screen. The touch screen either was non responsive or auto responsive. I removed the battery and put the phone in uncooked rice for entire night and then dried in sun for 2 hrs. Now can't see any water and the phone is working gud. But I am worried that the liquid damage indicator might have turned red (which i am not sure where it is located). That can definately void my warranty.

I think there's one on the battery besides the terminals
And one below it a hexagonal structure...
Sent from my MB525 using xda premium

There is one rectangular indicator on the base of the battery to the left of the conector pins as the battery sits in the phone. I believe the white hexagon above the sim card slot is also a moisture indicator, but cannot confirm.

chuisana said:
I believe the white hexagon above the sim card slot is also a moisture indicator, but cannot confirm.
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Click to collapse
Thats the warranty seal I believe.
Sent from Android 2.3.7

can anyone of you extend the favour by uploading a pic of non water damaged so that i can determine whether mine as got water damaged or not. FYI, the phone at the moment is working fine.

ryan8r said:
Thats the warranty seal I believe.
Sent from Android 2.3.7
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Maybe...
Sent from my MB525 using xda premium

for me both indicators are red, so i can confirm those are the indicators (fortunately the only damage the water caused is the battery drainig faster, so i will have tobreplace the battery only).
sent from my cm7.1 defy...

i never put my defy in water, i'm very concerned about that

keikun007 said:
i never put my defy in water, i'm very concerned about that
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Click to collapse
Dont even try that. Seriously dude, u might not be the lucky one to save ur defy. Moto is a fake. They have been thrown away from india but they came up with android only handsets, failed again. They suck in service and quality. Regret having a moto device .
Sent from my Moto Defy

brjshshrma said:
Dont even try that. Seriously dude, u might not be the lucky one to save ur defy. Moto is a fake. They have been thrown away from india but they came up with android only handsets, failed again. They suck in service and quality. Regret having a moto device .
Sent from my Moto Defy
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why on earth would you say that???i have been using Motorola handsets for over 5 years now...NEVER had a problem unless and untill i messed up something...and search properly in the box, u will find a note saying that the phone is "water resistant"...its not water proof...so the motorola people are not suggesting to dip your phone in water...anyways, i did it...and my phone is working fine!

abysstheking said:
why on earth would you say that???i have been using Motorola handsets for over 5 years now...NEVER had a problem unless and untill i messed up something...and search properly in the box, u will find a note saying that the phone is "water resistant"...its not water proof...so the motorola people are not suggesting to dip your phone in water...anyways, i did it...and my phone is working fine!
Click to expand...
Click to collapse
No offence.
I never dipped it. Only accidently it went in water for 10 sec and a water resistant if not water proof cud have given a diff. result.
Peace....!!!!!
Sent from my Moto Defy

So far I've hosed it down, dropped it in the pool, heck even swam with it in a river no problems with the battery or indicators whatsoever. So I'd say mine is pretty much waterproof.
Sent from Android 2.3.7

All these depends on QC pass when the device was manufatured. Some might have a litte tiny not 100% perfect but was given the PASS from QC. It's base on how lucky you are when you hit the store to buy your Defy. However, it's not wise testing the device water proofness and toughness anyway. It advertised as tough phone and defying everyday life but doesn't mean consumer need to go beaingt and torture it and start complaining when it fail..
....Peace....

brjshshrma said:
Dont even try that. Seriously dude, u might not be the lucky one to save ur defy. Moto is a fake. They have been thrown away from india but they came up with android only handsets, failed again. They suck in service and quality. Regret having a moto device .
Sent from my Moto Defy
Click to expand...
Click to collapse
Before putting your Defy in water you need to understand what IP67 means and what is the phoen designed to resist.
I took my Defy to a water park and it was amazing. I have some really cool videos and pics underwater, got a video in a Waterslide and so on.
Few things to understand about IP67:
-Phone resists 30 mins under water, at 1m depth, and NOT MOVING.
Once your phone goes into water you have to avoid rapid moves with it, when you move the phone under water, you can create pressure equivalent to having the phone 50m underwater (standing still).
Another really important thing is the rubber on the USB/Headphone/Battery Cover. You cant touch this rubber, nor apply any kind of oil based grease (Sweat, Vaseline) on it, cause it kills the water resistance attribute of it and actually dryes the rubber.
Its recommended to apply a bit of Silicone based Grease every few months to keep the rubber in good condition, after about 3 years it will eventually lose its properties and start leaking water.
If you are taking your phone to a water-adventure day like I did, I recommend using a bit of duct tape on the USB port and Headphone to avoid it getting accidentaly open.

if i remember rightly the defy isn't actually stated as being ip67 rated..motorola shyed away from it

abysstheking said:
why on earth would you say that???i have been using Motorola handsets for over 5 years now...NEVER had a problem unless and untill i messed up something...and search properly in the box, u will find a note saying that the phone is "water resistant"...its not water proof...so the motorola people are not suggesting to dip your phone in water...anyways, i did it...and my phone is working fine!
Click to expand...
Click to collapse
I'm scared of trying to put it in water

brajesh.sharma87 said:
Dont even try that. Seriously dude, u might not be the lucky one to save ur defy. Moto is a fake. They have been thrown away from india but they came up with android only handsets, failed again. They suck in service and quality. Regret having a moto device .
Sent from my Moto Defy
Click to expand...
Click to collapse
bro..Moto Is not fake im using from 6 years they never failed on me ..even i have atrix too moto really rocks service may be not good in your area in my area Moto is the Top Seller and most selling phone is razr...in my area Motorola Number one and samsung number 2 And HTC number 3 and Motorola is not failed in india with Android They are innovative if u still dont like your defy then sell it and buy another android phone Please Dont bash anything about Motorola...

I don't believe wich this phone resist 30 min under water!
Sent from my MB526 using XDA

KarlosEdw said:
I don't believe wich this phone resist 30 min under water!
Sent from my MB526 using XDA
Click to expand...
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It does.. Tested!

Have you put your Z1C underwater?

hey guys. I've got this phone for a month now but still haven't checked the waterproofness. Did you try it the first day you got it? should I be super careful with this? I'm scared. I even though it's advertised as waterproof..

Yeap, I've tried it underwater. The screen responsiveness changes, else everything works, including the camera.

not worth the risk, there are enough reports about water damage

I'm tried to test the limits of the phone (i know it could be ridiculous). So I've swum for more than an hour and the phone was under more or less 1,5 m (limit recommended by Sony). It has survived for a moment...Once out i dried it. It has worked for some hours until the battery comes empty. No way to charge it anyway, a component of my battery was dead...I've send it to repair center claiming I had only let it fall in water and they replaced it by a new one
moral of the history don't try to put it in the water just for fun

I have used mine on water several times for several hours, and it's still working fine.
In fact I have tried it the very first day, this way if it's waterproofing was flawed, I would have returned it under warranty.
Now that my phone is more than a year old, i am obviously less keen to put it under water.

I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.

New Folder said:
I've made lots videos underwater. Dunk phone in beer, whiskey. Dropped it in river. It even got some salty water after i remembered it beeing forbidden.
The phone is waterproof. If not warranty replaces for free. If you got by third party then they often try to make some bs excuse not to deal with it.
The golden rule: if you use miniusb to charge you wear out the rubber flap and it will not be waterproof, if you use dock you won't have this problem.
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Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.

dazzerfong said:
Not at all: Sony even explicitly states that water damage is not their problem. If you trick them, or if you're nice, they might help you out, but they're under no obligation to.
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Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.

New Folder said:
Where i bought it from they said water damage is under warranty.
Why would they advertise the phone in water or spilling water on it if the warranty won't cover it? The salesperson dunk the phone in water to show it was fully waterproof and without leaks before selling it to me.
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That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.

You should be very careful if you try it underwater.. On my first time, the micro usb cover opened up and the phone was damaged, with no warranty by anyone ?
I had to open it up and dry it with hair dryer for an hour.. (and since then it's still non-waterproof)
Conclusion - be careful ?
Sent from my D5503

My phone got damaged by water in the third time that I put it under water. Seems like due overheating (I was playing, charging and wearing a bumper case at the same time) the back and the back frame unglued in the Sim tray area. I remembered how the screen started to flick and how the water comes out from Sim tray ?. I used a hair dryer and at this moment the phone is working fine?. I replaced the back frame (also, it solves the gaps in the middle where are the magnetic charging and the Lock/Volume buttons). By now, I am waiting the rear cover, it should arrive in 15days. But after that bad experience I won't put the phone in water anymore.

Btw, does anybody knows if there's a difference between fresh water and seawater/ pool water?
I've been told from Sony that the warranty is only on fresh water damage..
Sent from my D5503

Salt water leaves salty residue on the phone and is also more corrosive than fresh water. So, Sony won't cover damage in salt water.
Sent from my D5503 using XDA Free mobile app

Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 :laugh:

dazzerfong said:
That's a salesman tactic, but there's no guarantee. If you don't believe me, feel free to and go ahead and go nuts with your phone.
BTW, who told you it's under warranty? The sales staff? I personally asked a technical support person this question (in lieu of some other problems I had) this, and they said no, it's not covered under warranty.
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We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.

New Folder said:
We have local Sony technics who said that. They work couple blocks away from my house and i actually did pay a visit there.
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Same here.. They said that I'll have warranty only on damage from fresh water, not seawater etc.
Sent from my D5503

ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!

nas93 said:
Submerged my z1c in a glass of water upon getting it just to check if it's waterproof. A week later, i used it at the beach and it got submerged pretty often in saltwater that day but no water damage. Occasionally i wash my phone with soap under running water maybe every 2-4 weeks(I'm a germaphobe...) My friends also like to take my phone and submerge it in water randomly for fun. I guess it's also because of me that a number of them ended up buying the z2 and later z3 [emoji23]
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I wipe my phone every day with a wet towel [emoji14]
but mostly to erase fingerprints etc.

mag cable instead of dock
Ephixi4 said:
ok thank you all for replies and sorry for being so inactive.
I'm not going to dump it in the water on purpose I think. Even if it's sold as waterproof I'm scared. it was too expensive and it's too amazing phone to just kill it for no reason.
also yes I'm going to buy a dock asap.
thank you again guys!
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About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/

nas93 said:
About the dock.... It might be cheaper to just buy the mag cable if you want to use your phone while it's charging and save some money. Amazon has a few brands selling these types of cables or adapters when i last bought mine. Or you can check with the stores where you live.
http://www.amazon.com/Magnector-Improved-Performance-Magnetic-Charging/dp/B00Q3GK3YI/
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actually I meant just the cable but thank you!
Sent from my D5503