Develop Bugs

Heat Haze On Most of Front Screen Anyone else seen this ?

I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks

noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.

I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.

I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.

I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it

is that your phone ? are you getting it repaired ?
very weird problem..

Wow. That is wild. I have never seen such a thing. Good luck with that.

I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve

I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)

it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks

to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)

not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.

I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)

It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.

HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team

After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.

Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.

Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.

HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.

Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.

Heartache: The Touch Pro 2 infirmary. (Information for damaged Touch Pro 2's)

Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************

Great post, should be stickied for future reference.

Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)

Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss

PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)

*bump?*
Anyone have any more major issues with their TP2?

Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.

remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.

Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?

josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.

Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).

If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.

in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...

Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.

Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.

Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.

dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.

Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?

khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.

I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse

[Q] condesation under the screen

One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve

swaters3 said:
One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve
Click to expand...
Click to collapse
It would help if you can post a picture. The newton ring could be your problem. Do a search on this term and check out the pictures.

[Q] Hairline crack "under" the screen.

Hi.
I've got a small question for all. I had my galaxy phone for only 2 weeks now, and treaded it with the same care I've done with all my phones (have had earlier a Galaxy S for 1.5 years without a single scratch on it).
Just a few days ago I saw a very thin crack in the screen, stretching from almost the edge of the top left corner, and diagonally down a bit to the right side.
Curiously as I am, I checked if anyone else had the same problem.
I found a few places online, but not a lot.
[cant add links due to first post]
I want to know if this can be a build problem, since I'm pretty sure I didn't miss treat it.
It doesn't affect the usability of the screen, meaning all pixels and everything with the touch layer seems to be working perfectly, and its quite hard to spot even if you know its there. You need the right amount of light and angle to see it. Perhaps that's why I cant find a lot about it.
Has anyone a similar problem?

That sucks. You might not be able to exchange it since that is physical damage. Youre probably going to have to live with it, sell it or get it repaired which will be costly.
Sent from my Galaxy Nexus using xda premium

Is that on the digitizer or on the glass? If its on the surface you could throw a screen protector on it to fill it in.
http://www.youtube.com/watch?v=qoMRO4OiXw4
if its on the digitizer, that shouldn't happen. I would try and get it replaced.

there is certainly no harm in taking it back to the place of purchase to see if they are willing to help...

I've tried to take it back, but they didn't want to take it without examination, and that will cost $150, and from experience, they will probably come to the conclusion that its not a manufacturer error (unless several people reports the same issue)
Its not in the top glass, but as far as I can see, its not in the digitizer either (I assume the digitizer would at least behave differently with a crack in it)
Still hoping that more people have this problem, since that would prove that its a bad batch or something..

Hi Mazy,
I just discovered a hairline crack on my nexus too.
Unfortunately I don't have a camera right now to take pictures of it, but suffice to say the crack matches the one you have!
I cannot think of how this crack came to be - its so new and hasn't been mistreated at all.
I'll try and upload some photos in the next few days if I can borrow a camera to do so.

With some effort I managed to get to take a photo with a webcam (see attachment).
I haven't yet contacted the place of purchase to see what can be done about this - I'll keep this thread posted.

Thanks for that image.. This seems to be more than a coincidence, the angle and size of the crack seems very similar. I suspect that your phone works as normal as well, and that the crack is more or less invisible in normal usage, but in specific angles it shines up?
Have you used any "heavy" program for a long time, meaning did you use a program that could make the phone become warm?
We have two similar phones here, but only one is cracked, and thats the one that we used as GPS, and using that, the phone gets hotter than normal. I dont know if that can affect it at all, but Im trying to figure out what caused it.

Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.

I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.

Buff McBigstuff said:
Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.
Click to expand...
Click to collapse
Its a GSM, and from the charger I got, I assume it was meant to be shipped to UK (or any other country with that type of outlet)
Slowburn72: if its possible, please take a picture as well, Im planning to use this thread to prove that this is not a user mistreating the phone, but rather some problem in manufacturing or assembly of the phone.

Slowburn72 said:
I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.
Click to expand...
Click to collapse
Wow guys, I smell something fishy here. Mark one up as my GN has the same thing.
I was out in the winter sun today for the first time with this phone after having it for about 4 weeks when I saw a line going across from the top left, diagonally down to the right side about 1/3 down.
Immediately I thought, WTF! I have NOT dropped this thing and have NOT sat on it. It's been in a case since day one which should also reinforce it. How the hell did I do this? I even tried rubbing it off when I first saw it thinking it was just another fingerprint smudge.
This is a Verizon LTE version so at this point I don't think this is specific to version.
I will also say that I am shocked that I didn't notice this before being a very picky nerd about this kind of stuff. At the same time, I can't actually see this until I get enough ambient light and hold it on an angle. It's a hairline crack beneath the topsheet of glass but not deep enough from what I can tell to affect the display. Most user damage appears to result in shattered outer glass and the fact that our cracks are the same that this is due to assembly or design.
I have a feeling we aren't the only ones with this issue. I have insurance on the phone but no way am I going to make an insurance claim considering we all have the same, and I mean SAME crack.
I will be printing this thread out when going back to where I got mine to kindly ask for a replacement. I will be taking this one up the chain, if I have to, after reading this thread. I am glad this thread was started.
I think we are on to something...

I would contact Samsung and point them to this thread. Maybe if they see its happening to multiple people they will replace it.

Same hairline crack on mine too!
I have had this galaxy nexus less than 24 hours. I literally watched a small scratch like mark turn into a diagonal and long hairline crack across 1 quarter of the screen. I didn't do anything to the phone I've had a nexus 1 for over year with no crack at all. Now I think I know why the guy was trying to sell me the warranty so hard. Will be returning the GN to best buy for a full refund.
Same symptoms everyone else is listing... shows up in only certain lighting and angles. But marked it is... ever presently defective.

Everyone with this defect, are you on gsm or verizon version? Only reason i ask is verizon version case is slightly modifies which can cause loose volume keys. Perhaps this bigger casing puts some awkward twisting force on the screen from the modified production assembly.
Thats why the crack would be in identical location on every one.

Its happened on both gsm and lte
Sent from my Galaxy Nexus using xda premium

I have the exact same "Hairline crack". Tried to get it replaced without success.
Btw, it's a GSM version.

I have a version from telus in vancouver canada. My crack is from top right (to the left of the front facing camera) and runs to the middle left side. There are absolutely no scuff marks on the phone as it has not been dropped once. Phone is in mint condition all except for this hairline crack.
I will be returning to best buy to let them know my unhappiness with this phone.
I suspect a change from inside temp afer taking video and pics all day at the local science world.. then going outside is when I noticed a small crack starting to spread. i had the phone less than 24 hours.
Unimpressed!
I also only kept the phone in my x-Large leather jacket pocket by itself.
When the phone is turned on the hairline crack can only be seen from certain angles. When it is turned off it is easier to see from the photos attached.
Coincidentally, a friend bought the GN and just told me over gchat that the same thing happened to his GN phone, as described here.

I would call samsung. Ask to speak to a manager. That is crap. If this many people are having the same crack, it isnt isolated.

While I do not have this problem, I did want to chime in here. For those of you who tried to exchange your Nexus without success, I highly recommend going to another store or taking the matter up the chain until you get a replacement.
There is absolutely no reason they can't exchange the phone. This is clearly a manufacturing defect and there is absolutely no sign of physical abuse that the user could have done to cause this. If I were in your shoes I would not give up until it got replaced.
My last resort would be to go directly to Samsung with pictures and a detailed explanation of the issue. This is completely unacceptable in my opinion.

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added

I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk

It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app

I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.

i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855

It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything

Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk

I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app

If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.

I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.

It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.

DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.

Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.

WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.

Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.

julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.

idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now

I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.

Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay

Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.