Develop Bugs

Manufacturing Floor - Cracked Screen

Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!

can you upload a photo?

Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.

I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it

Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that

Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.

That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.

I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.

Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.

I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?

Done some research for you - you're looking at 70 + pounds to replace it.

Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.

Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!

Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.

I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.

Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App

Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.

i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]

Don't CPW give you 3 months insurance for free as a come on?

That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App

[Q] Hairline crack "under" the screen.

Hi.
I've got a small question for all. I had my galaxy phone for only 2 weeks now, and treaded it with the same care I've done with all my phones (have had earlier a Galaxy S for 1.5 years without a single scratch on it).
Just a few days ago I saw a very thin crack in the screen, stretching from almost the edge of the top left corner, and diagonally down a bit to the right side.
Curiously as I am, I checked if anyone else had the same problem.
I found a few places online, but not a lot.
[cant add links due to first post]
I want to know if this can be a build problem, since I'm pretty sure I didn't miss treat it.
It doesn't affect the usability of the screen, meaning all pixels and everything with the touch layer seems to be working perfectly, and its quite hard to spot even if you know its there. You need the right amount of light and angle to see it. Perhaps that's why I cant find a lot about it.
Has anyone a similar problem?

That sucks. You might not be able to exchange it since that is physical damage. Youre probably going to have to live with it, sell it or get it repaired which will be costly.
Sent from my Galaxy Nexus using xda premium

Is that on the digitizer or on the glass? If its on the surface you could throw a screen protector on it to fill it in.
http://www.youtube.com/watch?v=qoMRO4OiXw4
if its on the digitizer, that shouldn't happen. I would try and get it replaced.

there is certainly no harm in taking it back to the place of purchase to see if they are willing to help...

I've tried to take it back, but they didn't want to take it without examination, and that will cost $150, and from experience, they will probably come to the conclusion that its not a manufacturer error (unless several people reports the same issue)
Its not in the top glass, but as far as I can see, its not in the digitizer either (I assume the digitizer would at least behave differently with a crack in it)
Still hoping that more people have this problem, since that would prove that its a bad batch or something..

Hi Mazy,
I just discovered a hairline crack on my nexus too.
Unfortunately I don't have a camera right now to take pictures of it, but suffice to say the crack matches the one you have!
I cannot think of how this crack came to be - its so new and hasn't been mistreated at all.
I'll try and upload some photos in the next few days if I can borrow a camera to do so.

With some effort I managed to get to take a photo with a webcam (see attachment).
I haven't yet contacted the place of purchase to see what can be done about this - I'll keep this thread posted.

Thanks for that image.. This seems to be more than a coincidence, the angle and size of the crack seems very similar. I suspect that your phone works as normal as well, and that the crack is more or less invisible in normal usage, but in specific angles it shines up?
Have you used any "heavy" program for a long time, meaning did you use a program that could make the phone become warm?
We have two similar phones here, but only one is cracked, and thats the one that we used as GPS, and using that, the phone gets hotter than normal. I dont know if that can affect it at all, but Im trying to figure out what caused it.

Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.

I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.

Buff McBigstuff said:
Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.
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Its a GSM, and from the charger I got, I assume it was meant to be shipped to UK (or any other country with that type of outlet)
Slowburn72: if its possible, please take a picture as well, Im planning to use this thread to prove that this is not a user mistreating the phone, but rather some problem in manufacturing or assembly of the phone.

Slowburn72 said:
I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.
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Wow guys, I smell something fishy here. Mark one up as my GN has the same thing.
I was out in the winter sun today for the first time with this phone after having it for about 4 weeks when I saw a line going across from the top left, diagonally down to the right side about 1/3 down.
Immediately I thought, WTF! I have NOT dropped this thing and have NOT sat on it. It's been in a case since day one which should also reinforce it. How the hell did I do this? I even tried rubbing it off when I first saw it thinking it was just another fingerprint smudge.
This is a Verizon LTE version so at this point I don't think this is specific to version.
I will also say that I am shocked that I didn't notice this before being a very picky nerd about this kind of stuff. At the same time, I can't actually see this until I get enough ambient light and hold it on an angle. It's a hairline crack beneath the topsheet of glass but not deep enough from what I can tell to affect the display. Most user damage appears to result in shattered outer glass and the fact that our cracks are the same that this is due to assembly or design.
I have a feeling we aren't the only ones with this issue. I have insurance on the phone but no way am I going to make an insurance claim considering we all have the same, and I mean SAME crack.
I will be printing this thread out when going back to where I got mine to kindly ask for a replacement. I will be taking this one up the chain, if I have to, after reading this thread. I am glad this thread was started.
I think we are on to something...

I would contact Samsung and point them to this thread. Maybe if they see its happening to multiple people they will replace it.

Same hairline crack on mine too!
I have had this galaxy nexus less than 24 hours. I literally watched a small scratch like mark turn into a diagonal and long hairline crack across 1 quarter of the screen. I didn't do anything to the phone I've had a nexus 1 for over year with no crack at all. Now I think I know why the guy was trying to sell me the warranty so hard. Will be returning the GN to best buy for a full refund.
Same symptoms everyone else is listing... shows up in only certain lighting and angles. But marked it is... ever presently defective.

Everyone with this defect, are you on gsm or verizon version? Only reason i ask is verizon version case is slightly modifies which can cause loose volume keys. Perhaps this bigger casing puts some awkward twisting force on the screen from the modified production assembly.
Thats why the crack would be in identical location on every one.

Its happened on both gsm and lte
Sent from my Galaxy Nexus using xda premium

I have the exact same "Hairline crack". Tried to get it replaced without success.
Btw, it's a GSM version.

I have a version from telus in vancouver canada. My crack is from top right (to the left of the front facing camera) and runs to the middle left side. There are absolutely no scuff marks on the phone as it has not been dropped once. Phone is in mint condition all except for this hairline crack.
I will be returning to best buy to let them know my unhappiness with this phone.
I suspect a change from inside temp afer taking video and pics all day at the local science world.. then going outside is when I noticed a small crack starting to spread. i had the phone less than 24 hours.
Unimpressed!
I also only kept the phone in my x-Large leather jacket pocket by itself.
When the phone is turned on the hairline crack can only be seen from certain angles. When it is turned off it is easier to see from the photos attached.
Coincidentally, a friend bought the GN and just told me over gchat that the same thing happened to his GN phone, as described here.

I would call samsung. Ask to speak to a manager. That is crap. If this many people are having the same crack, it isnt isolated.

While I do not have this problem, I did want to chime in here. For those of you who tried to exchange your Nexus without success, I highly recommend going to another store or taking the matter up the chain until you get a replacement.
There is absolutely no reason they can't exchange the phone. This is clearly a manufacturing defect and there is absolutely no sign of physical abuse that the user could have done to cause this. If I were in your shoes I would not give up until it got replaced.
My last resort would be to go directly to Samsung with pictures and a detailed explanation of the issue. This is completely unacceptable in my opinion.

The glass on the back spontaneously cracked

This morning I heard a loud pop coming from my phone that was lying on my bedside table, and when I flipped it around it the screen was all cracked. XDA doesn't allow me to link to the picture, but remove just remove the space: i.imgur.c om/DUCdbofh.jpg
Maybe someone else could re-post the image in another post? There was also some "fizzling" sounds for a few minutes afterwards as the glass cracked a bit more. It looks like there was some kind of tension in it that finally made it give away, since I haven't dropped it. It was also in the shadow when it happened, so it shouldn't be from a temperature increase from the sun. Has anyone else experienced this, and how should I contact LG about this?

Mine cracked due to a drop. Haven't found a single repair shop who can repair / replace. Only Futuretel Service centre in Ontario has parts to repair, must contact your local retailer (Bell. Telus, Rogers) to get the service.
I tried ebay, ali baba, and amazon, but no luck with finding the right part (e971 back housing).
Seeing that yours spontaneously cracked, you should be able to argue it for warranty coverage.

This is Snytbaggen image.
Sent by my customized LG E973

The second day I had this phone my screen cracked, but it was only one crack line on the center of the screen going horizontal, sprint actually replaced the phone with one out of the box, not a refurb. I'm hoping the Otterbox case prevents any damage.
Snytbaggen said:
This morning I heard a loud pop coming from my phone that was lying on my bedside table, and when I flipped it around it the screen was all cracked. XDA doesn't allow me to link to the picture, but remove just remove the space: i.imgur.c om/DUCdbofh.jpg
Maybe someone else could re-post the image in another post? There was also some "fizzling" sounds for a few minutes afterwards as the glass cracked a bit more. It looks like there was some kind of tension in it that finally made it give away, since I haven't dropped it. It was also in the shadow when it happened, so it shouldn't be from a temperature increase from the sun. Has anyone else experienced this, and how should I contact LG about this?
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Mine too!
I have taken perfect care of my phone since i got it a week ago and today it did the exact same thing, "fizziling and all", except it was the front side.

To all of you wisecracks dismissing spontaneous cracks...
It looks like glass can crack without impact:
en.wikipedia.org/wiki/Spontaneous_glass_breakage
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.

smrots said:
It looks like glass can crack without impact:
en.wikipedia.org/wiki/Spontaneous_glass_breakage
And it looks like there's probably a manufacturing defect by LG that Google and LG are quietly trying to sweep under the rug.
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Impressive. It could also be caused by thermal expansion of the battery with the heat. Whatever it is, it would be interesting to know if there are other similar cases.

Vinfer said:
Impressive. It could also be caused by thermal expansion of the battery with the heat. Whatever it is, it would be interesting to know if there are other similar cases.
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There are indeed many such cases. In most cases, people haven't been able to claim warranty. Another common thing I noticed in such cases, is that, they have happened in countries like Canada, Denmark, Sweden. It could be a case of the glass not withstanding the sudden temperature changes when it moves indoor and outdoor.
This is the only thing that is stopping me from buying this one or the Nexus 4. Absolutely love it otherwise.

[Q] LG G3 -- spare parts? I dropped it ALREADY

It pains me to even talk about this but... This morning I dropped my six day old G3 on to an escalator step (you know the kind, sharp and metal:crying. The phone itself is working and screen is unscathed (phew!), however the plastic bezel/bumper (?) that goes around the screen on the side of the phone has cracked on the bottom left corner and scuffed on the top left.
I know it's early days still, but does anyone know of where there might be spare parts available? Or should I just cry myself to sleep and stay at home forever...
(To rub it in, I had a shiny new official "Slim Hard Case" waiting in my mailbox this evening. FML)

Any chance you had a warranty?

Sorry to hear your Bad news. I scratched my first g3 on the back around 2 inch's long and I could of cryed lol. Sorry I carnt help

Osseon said:
Any chance you had a warranty?
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I have warranty but that doesn't cover my own accidental damage. I do have home insurance that covers things like this but I'd rather not go down that route just yet as it would involve reformatting the phone, sending it back, buying a new one, reinstalling everything and so on...

musicconnect said:
It pains me to even talk about this but... This morning I dropped my six day old G3 on to an escalator step (you know the kind, sharp and metal:crying. The phone itself is working and screen is unscathed (phew!), however the plastic bezel/bumper (?) that goes around the screen on the side of the phone has cracked on the bottom left corner and scuffed on the top left.
I know it's early days still, but does anyone know of where there might be spare parts available? Or should I just cry myself to sleep and stay at home forever...
(To rub it in, I had a shiny new official "Slim Hard Case" waiting in my mailbox this evening. FML)
Click to expand...
Click to collapse
Lol, I've done the same, dropped it on concrete a couple of times and the edges are dinged up. Short pockets + Huge phone are not good. If you cant find phone parts on chinese websites *ali*, you might have to wait a couple months for them to be released.

it would also be not to your advantage to claim home owners insurance on your phone.. it could hurt down the road.
Sorry for your phone trauma :crying:
I only have the G3 because of a similar incident with my S4 which managed to destroy the digitizer.

Did you buy it with a credit card? Most cards give free insurance for up to 90 days! Just call and ask.

Won't the case cover that part? It might hurt resale value but if you can't see it, no biggie.

You think that is sad...
I dropped my LG g3 and it hit the concrete. I wish it had only scratched the back or dinged the bezel.
the screen only recognizes touch on about the bottom two thirds of it.
I do have a SquareTrade warranty so we will see how their claims process works.

jta said:
I dropped my LG g3 and it hit the concrete. I wish it had only scratched the back or dinged the bezel.
the screen only recognizes touch on about the bottom two thirds of it.
I do have a SquareTrade warranty so we will see how their claims process works.
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They helped me out when I dropped my f400s off my balcony while taking pictures. It fell a few stories and well was not repairable so I got another g3. The process was fast about a week from when it happened to get paid but they should be able to fix yours.
Sent from my LG-D850 using XDA Premium 4 mobile app

Pilz said:
They helped me out when I dropped my f400s off my balcony while taking pictures. It fell a few stories and well was not repairable so I got another g3. The process was fast about a week from when it happened to get paid but they should be able to fix yours.
Sent from my LG-D850 using XDA Premium 4 mobile app
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I think this phone may be too fragile for me. I'm not used to such a large phone and I don't really want to get a beefy case to protect it. So I will see what SquareTrade does. I'll let you guys know.

jta said:
I think this phone may be too fragile for me. I'm not used to such a large phone and I don't really want to get a beefy case to protect it. So I will see what SquareTrade does. I'll let you guys know.
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My phone was out of its case, and it fell 3 stories (I live on a hill with a small creek behind it and it tumbled town onto the rocks) so once it fell I knew it was going to be a bad day. Thankfully I now have a new one, but life happens, I'm just glad I had ADH on my warrantee through them.

Question uBreakiFix for screen repair. Anyone use em? How scared should I be? They have to run Google diagnostics?

My Pixel 6 Pro came with a weird dark blemish on top of screen when I first got it. I lived with it but recently the phone has developed 2 perfectly round clumps of dead pixels with a faint light line going across the screen
Phone has never been dropped or in water.
So uBreakiFix said they can fix this under warranty but they either have to wipe my device or run Google diagnostics.
I do not want my phone wiped. I don't care about the Google "test" they have to run but will that work on a rooted device running stock Android? It should right?
Just trying to make sure I know what I'm getting into here

You should be good. But I'd raise the possibility that the fingerprint sensor will require pain in the @SS recalibration. I say pita cuz many peeps have issues trying to even d/l the tool but that's been awhile, dunno if it's still a hassle or not. Ask them if google includes a new FPS sensor with the new screen or not. I've read that they are sold/installed as a single unit. Either way, I'd tell 'em to make damn sure the FPS for sure works b4 giving it back. For all I know this may no longer be an issue, not sure. Sent P6a in and it came back with a new screen and a completely unreachable FPS! Thing is...it went in for a completely unrelated issue! My screen & fps were just fine. A few 'words' x2 were said and I got a brand new replacement. But, that was google, not ifixit. Just ask/mention the the fpr. I'm sure they've done tons of 'em.

May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault

krips2003 said:
May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault
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Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?

Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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My wife's Pixel 5a randomly stopped working about a month ago; we used UbreakIfix for the warranty repair. I'd say it was perfect.

Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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Everything looked and felt quite right to me until this water thingy happened.

I had a bad experience and ended up needing to send the phone in for replacement. I specifically wanted to keep my device and avoid this, but I should have just done this in the first place. I will never go to a shop individually again.

So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)

Anyone in NY or on Long Island PM me and I will give you his info. He is also a Pixel 7 Pro user so he really knows and uses our phones

Hand76 said:
So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)
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Click to collapse
Yeah, it could be the case with the uBreakiFix store in my place in Louisville, KY. I think sometimes these sort of things happen for good/bad. But for me it turned out good. Since I needed a phone back then that could handle to splash better, I bought the Samsung Galaxy S22 Ultra. This was my first Samsung device after Galaxy 7 Edge. Initially, I was missing some of the P6P exclusive features, but then I discovered some other goodies on this phone and now I'm hooked. And with the Android 13 with One UI 5, it's on a different level.

So I used to work for one. They should be using factory screens and seal when fixing the phones along with samsungs. I would say to not expect it for iPhones unless they are warranty repairs where your warranty provider sends you to one.
Usually though the repairs should be done well and most are tested as well as they can. There is a water proof testing for samsung but unless google implemented the same test to test its case pressure I am not sure it can be tested.
I also suppose the amount of damage to your screen will also help determine how well sealed the new screen is as well.