[Q] LG G3 -- spare parts? I dropped it ALREADY - G3 Q&A, Help & Troubleshooting

It pains me to even talk about this but... This morning I dropped my six day old G3 on to an escalator step (you know the kind, sharp and metal:crying. The phone itself is working and screen is unscathed (phew!), however the plastic bezel/bumper (?) that goes around the screen on the side of the phone has cracked on the bottom left corner and scuffed on the top left.
I know it's early days still, but does anyone know of where there might be spare parts available? Or should I just cry myself to sleep and stay at home forever...
(To rub it in, I had a shiny new official "Slim Hard Case" waiting in my mailbox this evening. FML)

Any chance you had a warranty?

Sorry to hear your Bad news. I scratched my first g3 on the back around 2 inch's long and I could of cryed lol. Sorry I carnt help

Osseon said:
Any chance you had a warranty?
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I have warranty but that doesn't cover my own accidental damage. I do have home insurance that covers things like this but I'd rather not go down that route just yet as it would involve reformatting the phone, sending it back, buying a new one, reinstalling everything and so on...

musicconnect said:
It pains me to even talk about this but... This morning I dropped my six day old G3 on to an escalator step (you know the kind, sharp and metal:crying. The phone itself is working and screen is unscathed (phew!), however the plastic bezel/bumper (?) that goes around the screen on the side of the phone has cracked on the bottom left corner and scuffed on the top left.
I know it's early days still, but does anyone know of where there might be spare parts available? Or should I just cry myself to sleep and stay at home forever...
(To rub it in, I had a shiny new official "Slim Hard Case" waiting in my mailbox this evening. FML)
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Click to collapse
Lol, I've done the same, dropped it on concrete a couple of times and the edges are dinged up. Short pockets + Huge phone are not good. If you cant find phone parts on chinese websites *ali*, you might have to wait a couple months for them to be released.

it would also be not to your advantage to claim home owners insurance on your phone.. it could hurt down the road.
Sorry for your phone trauma :crying:
I only have the G3 because of a similar incident with my S4 which managed to destroy the digitizer.

Did you buy it with a credit card? Most cards give free insurance for up to 90 days! Just call and ask.

Won't the case cover that part? It might hurt resale value but if you can't see it, no biggie.

You think that is sad...
I dropped my LG g3 and it hit the concrete. I wish it had only scratched the back or dinged the bezel.
the screen only recognizes touch on about the bottom two thirds of it.
I do have a SquareTrade warranty so we will see how their claims process works.

jta said:
I dropped my LG g3 and it hit the concrete. I wish it had only scratched the back or dinged the bezel.
the screen only recognizes touch on about the bottom two thirds of it.
I do have a SquareTrade warranty so we will see how their claims process works.
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They helped me out when I dropped my f400s off my balcony while taking pictures. It fell a few stories and well was not repairable so I got another g3. The process was fast about a week from when it happened to get paid but they should be able to fix yours.
Sent from my LG-D850 using XDA Premium 4 mobile app

Pilz said:
They helped me out when I dropped my f400s off my balcony while taking pictures. It fell a few stories and well was not repairable so I got another g3. The process was fast about a week from when it happened to get paid but they should be able to fix yours.
Sent from my LG-D850 using XDA Premium 4 mobile app
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I think this phone may be too fragile for me. I'm not used to such a large phone and I don't really want to get a beefy case to protect it. So I will see what SquareTrade does. I'll let you guys know.

jta said:
I think this phone may be too fragile for me. I'm not used to such a large phone and I don't really want to get a beefy case to protect it. So I will see what SquareTrade does. I'll let you guys know.
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Click to collapse
My phone was out of its case, and it fell 3 stories (I live on a hill with a small creek behind it and it tumbled town onto the rocks) so once it fell I knew it was going to be a bad day. Thankfully I now have a new one, but life happens, I'm just glad I had ADH on my warrantee through them.

Related

Desire = Beer Proof

Friday night...out drinking with the lads in London.
It was about 1am, me and my friend were talking. He wanted to have a quick look at my phone, so i passed it too him. Somehow...between me putting it into his hands and he grasping it. The phone slipped away....straight into a full pint of Stella.
We paused for about 3 seconds...just looking at it (we were quite drunk), I saw he screen go off so straight away i just sighed and thought ''he better buy me a new one''.
Anyway once i realised what'd happened, i grabbed the phone out of the glass (without spilling any beer), quickly took the battery, sim car and sd card out. places all components into pocket and continued the night...wasn't too bothered as my friend knew it was his fault and told me that if it didn't work, he'll get me a new one.
Hot back home a few hours later, remembered what'd happened...straight to the bathroom...got the hair dryer and started drying....5 minutes later...moment of truth.
WOHOO everything was fine.
I was kind of hoping it was broken, because i've already dropped it on the floor numerous amounts of times and it has a small crack in the screen bottom right.
But alas, everything was fine...
so....HTC Desire...is actually stella-proof as well.....They should stick that on the box!
Even after dropping it in a pint...the battery still hasn't improved though. Can't get a day out of the battery yet. needed to get a battery pack for the damn thing..
roll on Iphone 4 with that great looking battery life
F*cking awesome
Great to hear, now I am not that scared if I drop it into something
benko286 said:
F*cking awesome
Great to hear, now I am not that scared if I drop it into something
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You better be
You should tell your mate its ****ed anyway. You'll have now warranty on it now, the water damage stickers will have change colour!
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Sent via the XDA Tapatalk App
I'm due an upgrade in August, so not too bothered about the Warranty. It should last until then. I don't expect any phone to last over 9 months these days.
All the stories I read about people dropping their phones on the ground and in drinks... I even know at least three people who've dropped their phones in the toilet.
I don't get it, even when I had a ****ty Nokia 5100 I don't think I even once dropped it!
Although I did drop-kick it across a garden once to test the shock-absorbent cover. Held up pretty well!
i treated my desire like royalty
i made extra sure never to drop it, scratch it, throw it etc
i put my phone in my pocket with my keys for literally half a minute and the screen is covered in scratches, unbelievable
Desire is almost Tia Maria and coke proof. Managed to fix it all but about 2 months later my trackpad has died. Otherwise all good.
ephumuris said:
Desire is almost Tia Maria and coke proof. Managed to fix it all but about 2 months later my trackpad has died. Otherwise all good.
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you mean you actually use the trackpad?
I don't think i've used it once since i got it in April. It's pointless, the screen does everything that's needed
Barff1984 said:
you mean you actually use the trackpad?
I don't think i've used it once since i got it in April. It's pointless, the screen does everything that's needed
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Recovery menus...
Im scared ropping it on the floor as this big screen and build quality doesnt seems so good. Even in my full body silicone cases where only the screen is free. I even protected the keys lol.
Yoir friend must have been really drunk to offer to buy you a new phone. Sounded like it was your fault to me.
What's the worst damage anyone here has done to there phone? I want to feel better about the dirty great scratch on top of my phone.
I dropped mine from a metre up onto a wooden floor and smashed the screen. £130 to fix it and they still havent returned it to me and thats nearly 2 weeks ago
Contemplating getting a iPhone 4 as i am severely pissed off with HTC's slowness and the build quality of the phone ...
mercianary said:
Yoir friend must have been really drunk to offer to buy you a new phone. Sounded like it was your fault to me.
What's the worst damage anyone here has done to there phone? I want to feel better about the dirty great scratch on top of my phone.
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I was thinking this!! LOL! dammed if I would be buying a mate a new phone after he was passing it to me drunk in a pub! I though only iPhone users got their phones out in pubs?
Desire has been in silicone case and screen protector since new... I kicked a Nokia down the road after it kept dropping calls... that was pretty much its life over... hundreds of bits. My Touch HD was key chipped but the paint was a problem on them.
congrats on getting the phone out the glass, without spilling any beer
I've dropped mine loads of times, got a nice scratch going down the centre of the screen due to keys in the pocket. lots of scratches on the paint work on the sides. a lovely big scuff on the back corner, a 10mm crack, bottom right side of screen.
And it wasn't my fault, he wanted to see it, took hold of it, i let go, he had it for a second, then it dropped in his pint.
The phones only £380, why wouldn't he have bought me a new one.
Only £380?
Thats a lot of money... for most people.
Geeba said:
Only £380?
Thats a lot of money... for most people.
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No...the new iphone 4g simfree is a lot of money.....on contract is even more
Still getting one though. They look great
Barff1984 said:
No...the new iphone 4g simfree is a lot of money.....on contract is even more
Still getting one though. They look great
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No - they dont
Wet Legend
My 15yo son managed to submerge his 3 week old Legend in a river - allegedly it was in his pal's backpack that was knocked into the water! He switched it on to see if it still worked before I had chance to dry it. Anyway it's part of my account and the phone is knacked luckily house contents covered it or he wasn't getting a new one.
Moral = Legends don't like rivers and being switched on before drying

Dropped phone and screen doesn't work,,, help!!! Need to return

So today I dropped my phone and it ended up cracking the screen, but only in the inside part under the actual glass and I do not have any touch screen or anything on the screen minus a small corner visible with light. I had rooted it a couple of days ago and I want to know what I can do to revert back to stock rom so that I can send it in and get a new one. I used odin to flash recovery.
Also since the screen doesn't work at all, will they even bother to check the phone? Any replies would be appreciated ASAP, I need a phone and I want to get a new one soon but not void my warranty.
If you can get into recovery and move the volume/power keys just download and flash this http://forum.xda-developers.com/showthread.php?p=18857955
and you should be good to go.
This phone is a BEAST!
Just a warning, if you send it in and they find physical damage, they will charge you 400+ dollars. If you have insurance, it's probably just better off filing for that.
Did it have a case on?
Esevw said:
So today I dropped my phone and it ended up cracking the screen, but only in the inside part under the actual glass and I do not have any touch screen or anything on the screen minus a small corner visible with light. I had rooted it a couple of days ago and I want to know what I can do to revert back to stock rom so that I can send it in and get a new one. I used odin to flash recovery.
Also since the screen doesn't work at all, will they even bother to check the phone? Any replies would be appreciated ASAP, I need a phone and I want to get a new one soon but not void my warranty.
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And doing things like this just drives prices higher. Don't try to cheat the system... grow up and take some responsibility.
DyingBlade said:
Just a warning, if you send it in and they find physical damage, they will charge you 400+ dollars. If you have insurance, it's probably just better off filing for that.
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Click to collapse
So your saying I should file for damage instead, which was my plan.
tri4life said:
Did it have a case on?
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No I did not have a case, I only had the phone for two weeks and I was going to get one today since it was my day off.
Yes file for damage... you damaged it. That's why you have the insurance.
Sigh.. reading about this scares me because I didn't get a device protection plan .
I better take good care of my phone.
life02 said:
Yes file for damage... you damaged it. That's why you have the insurance.
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yes I am about to file for damage, I called tmobile and they gave me a number I can call and file so that I can get a replacement.
Bummer man!
Can you describe more about how it fell/cracked.
I thought this was gorilla glass? seems more like monkey. Was it really a ARRRGGHHH [email protected]#$ drop that you kind of knew it was bad news or just like a slip to the floor fall that you would have expected it to survive?
Just trying to see how not so CHEVY tough (built like a rock) this thing is, so I can increase my carefullness!
life02 said:
And doing things like this just drives prices higher. Don't try to cheat the system... grow up and take some responsibility.
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how is he trying to cheat the system. rooted or not if he tries to return his phone they will laugh at him. hopefully everyone who has a high end phones has insurance so doing stupid things isn't cheating either. I can pee on my phone call them up tell them I accidentally pissed all over my phone and now its water damaged and I'll get a new one as long as I pay them my deductible
Lol dude I cheated the system, I dropped my phone, the vibrating stopped working, and they gave me another one no questions asked!
Sent from my SGH-T989 using xda premium
tenxo said:
Bummer man!
Can you describe more about how it fell/cracked.
I thought this was gorilla glass? seems more like monkey. Was it really a ARRRGGHHH [email protected]#$ drop that you kind of knew it was bad news or just like a slip to the floor fall that you would have expected it to survive?
Just trying to see how not so CHEVY tough (built like a rock) this thing is, so I can increase my carefullness!
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Click to collapse
Well if you read what he said... The gorillla glass did not break. It was the lcd under the glass that broke
Sent from my SGH-T989 using Tapatalk
That is correct, the glass did not break at all it was the lcd underneath the glass.
And how I dropped it, I was stepping out of my truck and it was raining so i went to put my phone in my side coat pocket so it didn't get wet and it slipped out of my hands and fell on the right side edge were the power button is and it fell and hit the pavement. Then when I tried to turn it on it was a no go.
Oh well ill be getting a new one here soon... also I went to tmobile and bought a d30 case which I was planning on buying the next day on my day off before I could drop the phone, well.... too late huh.

[Q] Glass Issues

I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
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Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
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I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..
badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
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Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II
Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app
update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!

Dropped Galaxy S3 in Bathwater

Hey everyone, so my buddy recently dropped his Galaxy S3 in bath water. He ended up buying a new phone thinking the phone was dead but he turned it on a few days later and it worked. Everything works EXCEPT the touch buttons next to the home button. I bought the phone off of him for $150 thinking I can fix it but as I research video and threads online.. it seems much harder than I thought. I know that soaking the phone in 99% isopropyl alcohol can fix a lot of water damage problems but I'm not sure if I should soak the motherboard in it as it's working fine other than the touch sensor buttons. Should I dip only a part of the front frame (where the touch sensors are) in isopropyl alcohol stopping right below where the LCD screen starts?
I'd like to change the frame as well since there are some scratches here and there along with the home button. It works but the button is scratched up a bit.
Do you guys have any advice for me? The phone is currently disassembled btw if that helps.
Could always download lmt launcher and not worry about it?
Sent from my SAMSUNG-SGH-I747 using xda premium
Or modify your build.prop to add capacitive buttons
Sent from my SGH-I747 using Tapatalk 2
Just use a ROM that has navbar settings and dont worry about the buttons. I dropped my old optimus t in water and yea it comes back to life , but the uncertainty of how long it will work is terrible. A few weeks after it happend phone screen flickering and it just died.
Best thing to have done was pull the battery and let it dry for two or three days
Sent from my SGH-I747 using Tapatalk 2
Lots of ways to just bypass the buttons all together. Like thwy all said use a custom ROM and nav bar. Just let it dry and leave it be. Good luck.
Oh and give lmt launcher a shot too
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I would definitely research cleaning it properly.
The water residue will eventually crust up and cause connection issues or shorts.
CZ Eddie said:
I would definitely research cleaning it properly.
The water residue will eventually crust up and cause connection issues or shorts.
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Click to collapse
What do you think is a good way to clean it? Dip the main board in isopropyl alcohol?
I am a tech junky, the first thing I would do is take it 100% apart and clean every inch on the inside. Eventually the stuff inside of that phone will turn cruddy from the bath water. $150 for a SGSIII is a hella good deal, rip it apart and give it a good cleaning.
Thanks yeah I thought it was a great deal, I could've asked him to drop it less but I felt bad since he was my friend. Phone is brand spanking new and only used for 2 months.
I'm thinking about buying a new whole front piece (LCD, digitizer, frame) though.. what do you guys think? I can get it online for $230ish and not sure how much I can get for my existing front piece.
artluo100 said:
Thanks yeah I thought it was a great deal, I could've asked him to drop it less but I felt bad since he was my friend. Phone is brand spanking new and only used for 2 months.
I'm thinking about buying a new whole front piece (LCD, digitizer, frame) though.. what do you guys think? I can get it online for $230ish and not sure how much I can get for my existing front piece.
Click to expand...
Click to collapse
I would try to fix it before going for a new front piece. Getting that new front piece + the 150$ you already paid = the price of a brand new S3 on ebay.
If it's himidity keeping them from working, leaving the phone in a seeled bag of rice for a couple days can fix it.
If you have the $$$ laying around to do it I would say go ahead. It may help the resell value down the road. I can't stand this phone naked, it feels like a big wet bar of soap in my hands. I would preserve the $$$ spent and put it in an Otterbox Commuter.
I was thinking about making back the money by selling the original piece. Not sure how much I can get for that though. The only thing holding me back is replacing the silver bezel around the LCD. You have to remove everything and swap it over including LCD, glass, buttons, etc. Sounds like a big risk for someone like who who has never done this type of work before.
artluo100 said:
I was thinking about making back the money by selling the original piece. Not sure how much I can get for that though. The only thing holding me back is replacing the silver bezel around the LCD. You have to remove everything and swap it over including LCD, glass, buttons, etc. Sounds like a big risk for someone like who who has never done this type of work before.
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Click to collapse
Well if getting someone to do it for you doesn't cost much, could be something to look into.
Yeah currently looking for someone to do that for me. Not sure where to look... all these cell phone repair places want to replace the whole piece PLUS they keep your LCD for "recycling" which means they'll take my LCD, repair it and sell it to the next sucker for $200 something.
I'm in NYC btw.. so by any chance any of you know someone in the area who has experience doing this, please let me know. Thanks!
artluo100 said:
Yeah currently looking for someone to do that for me. Not sure where to look... all these cell phone repair places want to replace the whole piece PLUS they keep your LCD for "recycling" which means I'll take your LCD, repair it and sell it to the next sucker for $200 something.
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Click to collapse
Haha. Well mobiletechvideos.com is well known around here, could be an option. I dunno how he proceeds though.
BWolf56 said:
I would try to fix it before going for a new front piece. Getting that new front piece + the 150$ you already paid = the price of a brand new S3 on ebay.
If it's himidity keeping them from working, leaving the phone in a seeled bag of rice for a couple days can fix it.
Click to expand...
Click to collapse
+1
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Soaking it in 99% isopropyl alcohol right now. gave the mainboard a scrub down with a toothbrush about 1.5 hrs in. Also scrubbed the back of the touch screen, whichever resistors and chips I saw.
Fingers crossed.
Quick question.. how long should I let the parts dry after taking it out of the alcohol? It seems like alcohol evaporates pretty quick but the smell of it stays.

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.

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