Develop Bugs

i just dropped my tilt 2 in water...

yea i can't believe it happened... my question is i have flashed a cooked ROM before and all and now i am running spb mobile shell with a custom theme from mobilecustoms.... i do have a warranty on my phone... do you think i can get away with replacing my phone?? i notice that my sleep/wake button does not work and the vibration feeling is very low... so do i need to flash to a the stock ROM? can i leave it the way it is and bring it to them? does insurance even cover water damage??? any help is MUCH APPRECIATED. thanks!

Take the battery out. Put the battery and the phone in a bag of rice for 2 days. After that the phone should work fine. My wife did this with her Blackberry and it worked fine after a couple days.
Typically insurance doesn't cover "water" damage as they can tell you did it. On the battery and on the inside of the phone there are 2 stickers than turn red when they get wet. So once you take it in and ask, they will crack open the phone. Never hurts to ask though.

drhuggybear said:
Take the battery out. Put the battery and the phone in a bag of rice for 2 days. After that the phone should work fine. My wife did this with her Blackberry and it worked fine after a couple days.
Typically insurance doesn't cover "water" damage as they can tell you did it. On the battery and on the inside of the phone there are 2 stickers than turn red when they get wet. So once you take it in and ask, they will crack open the phone. Never hurts to ask though.
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really rice? lol. ahhh i dont have any rice at the moment lol. ive been meaning to buy some as well... anyways yea the stickers i noticed that.... but if i were to bring it in and they saw how my phone was modded but using spb mobile shell, does that void the warranty?

toawkanavngthded said:
yea i can't believe it happened... my question is i have flashed a cooked ROM before and all and now i am running spb mobile shell with a custom theme from mobilecustoms.... i do have a warranty on my phone... do you think i can get away with replacing my phone?? i notice that my sleep/wake button does not work and the vibration feeling is very low... so do i need to flash to a the stock ROM? can i leave it the way it is and bring it to them? does insurance even cover water damage??? any help is MUCH APPRECIATED. thanks!
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Shame to hear about your Rhodium
Covering it with rice is a common practice to absorb the humidity
I don´t remember where but I´m sure in general section I read a thread regarding solving water probs.
Hope you can save it
And don´t forget to vote!

Are you sure insurance doesnt cover water damage? I thought warranty didnt, but insurance covers from what I know any incidents. U might want to double check that. And as for SPB Mobile shell no they wont care about that.
And if the rice idea doesnt work, then take the phone and put it under direct sunlight for 4 hours with the screen facing down and no battery or battery cover. If you are in winter where you live, then do not put it outside, but keep in a warm room with direct sunlight shining thru for about 4 hours. My Ex's daugther did the same with her pantec and the rice didnt work, but my idea did

orb3000 said:
Shame to hear about your Rhodium
Covering it with rice is a common practice to absorb the humidity
I don´t remember where but I´m sure in general section I read a thread regarding solving water probs.
Hope you can save it
And don´t forget to vote!
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Click to collapse
thanks! the sleep/wake button comes and goes... other than that it seems like its still working good.... . ill see what happens though... i wanna see if my insurances covers it....
AngelDeath said:
Are you sure insurance doesnt cover water damage? I thought warranty didnt, but insurance covers from what I know any incidents. U might want to double check that. And as for SPB Mobile shell no they wont care about that.
And if the rice idea doesnt work, then take the phone and put it under direct sunlight for 4 hours with the screen facing down and no battery or battery cover. If you are in winter where you live, then do not put it outside, but keep in a warm room with direct sunlight shining thru for about 4 hours. My Ex's daugther did the same with her pantec and the rice didnt work, but my idea did
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u made a good point... now that i think about it i think ur right about the warranty and insurance. even if i have a modded theme from spb mobile shell? if so that would be great! but i hard spl my phone from before... is there a way of them finding out? do i need to do the whole rice thing or place phone in direct sunlight??? that sounds a good idea . should i call a rep or just go to the at&t store?

Sunlight + Rice.
I dropped my old phone into water (completely immersed), but was workign after 2 days of drying.
As for the hacked shell, unless you modified you ROM (HardSPL?) you're OK.
Warranty does not cover water damage, but insurance should.

Rice seriously? LoL
Thats just a silly old myth.
As somebody who has opened up many phones before, I know for a fact that it's just a silly myth people believe in.
Think about it, is the rice going to magically suck the water out of the phone through the tightly sealed housing.
Rice is not going to do anything.
What you need to do is order is some torx screws off ebay and read a disassembly tutorial so that you can dry out your phone the proper way.
http://forum.smartphonejunkie.com/f498/touch-pro-2-basic-disassembly-pictures-56k-warning-192003/

I went snorkeling with my Touch Pro
When I took it back to the service, first thing they looked at is the stickers and told me its water damaged and that warranty is now gone. Firstly, I gave it lots of sunlight, then got a new battery, then opened the whole thing up. Yep, it took me a while but it was cool to have a look inside. What I found is that water did not really hurt it, but salt did. Using a cotton bud and pure alcohol I cleaned up all contact and solder points on PCB.
It works finenow, except the screen has visible marks, almost like dead pixels, where salt ate it away.

Rice seriously? LoL
Thats just a silly old myth.
As somebody who has opened up many phones before, I know for a fact that it's just a silly myth people believe in.
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Have you ever tried it? If you haven't then how can you be so condesending about it?
As someone who has done this and seen it work ... I believe in it. The phone was not opened. Was not put in direct sunlight but kept in a drawer in a ziploc baggie full of rice. 2 days later it powered on and ran for almost a year before we upgraded my wife to another device. I would bet that if I pulled it out of the drawer and charged the battery it would probably still work but who wants to use a blackberry
As with anything, your milage may vary but it worked fine for me.

kmx said:
Rice seriously? LoL
Thats just a silly old myth.
As somebody who has opened up many phones before, I know for a fact that it's just a silly myth people believe in.
Think about it, is the rice going to magically suck the water out of the phone through the tightly sealed housing.
Rice is not going to do anything.
What you need to do is order is some torx screws off ebay and read a disassembly tutorial so that you can dry out your phone the proper way.
http://forum.smartphonejunkie.com/f498/touch-pro-2-basic-disassembly-pictures-56k-warning-192003/
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Click to collapse
If the housing was really tightly sealed it wouldn't get enough water into it to break the thing. The rice trick won't work if it was anything othan than plain water, but it generally works well for water spills.

kmx said:
Rice seriously? LoL
Thats just a silly old myth.
As somebody who has opened up many phones before, I know for a fact that it's just a silly myth people believe in.
Think about it, is the rice going to magically suck the water out of the phone through the tightly sealed housing.
Rice is not going to do anything.
What you need to do is order is some torx screws off ebay and read a disassembly tutorial so that you can dry out your phone the proper way.
http://forum.smartphonejunkie.com/f498/touch-pro-2-basic-disassembly-pictures-56k-warning-192003/
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Click to collapse
Yes, make sure you add spices, and brown rice for extra flavor.. Seriously, get a clue. It's a dessicant. See http://en.wikipedia.org/wiki/Desiccant

The rice also helps speed up evapouration since it can absorb moisture in the air surrounding the device and it's readily available. You can use absorbing gel used by people like photographers instead if you want, but you can't cook and serve it with your meal afterwards (just kidding).
In fact, you don't need to use rice or any other material at all - take out the batt and leave it to air dry opened, but this can take over a week or two, even longer if the humidity is high.
PS. I read elsewhere an alternative to rice is to submerge it in alcohol, let the alcohol absorb the water then take it out and let the alcohol evapourate....

I also have to admit that it worked for me. The most important thing about water is to try and vacuum it up out of the phone. Hot air just forces it into places it may not have been. I then put it in a jar with rice for about a week. When all was said and done it worked fine. I may have worked anyways but I figured I had nothing to lose.

toawkanavngthded said:
thanks! the sleep/wake button comes and goes... other than that it seems like its still working good.... . ill see what happens though... i wanna see if my insurances covers it....
u made a good point... now that i think about it i think ur right about the warranty and insurance. even if i have a modded theme from spb mobile shell? if so that would be great! but i hard spl my phone from before... is there a way of them finding out? do i need to do the whole rice thing or place phone in direct sunlight??? that sounds a good idea . should i call a rep or just go to the at&t store?
Click to expand...
Click to collapse
I dont know about the hard spl, the SBP mobile shell is not tinkering with it, custom roms, or hard spl might, insurance I dont know, but if anything I would get a stock rom for your carrier, and if you do a search there is a spl reversal which can lock your phone back. And you dont put it under direct sunlight in the rice bag. If rice didnt work, then you put it under direct sunlight screen down in the open air.
As for person who said "mythical" rice. I beg to differ, as someone said it does absorb moisture that is in the air. Rice is not solid, its a grain which any science nut would know is poreous, which just like carbon can adsorb and absorb moisture in the air, hence putting a wet phone in a ziplock bag would indeed remove water and water vapors due to evaporation.
But also take something else into account, the rice idea only works for a certain amount of time, to the person who said they left it in the rice for a week, sorry the rice didnt get rid of the water, normal sequence of water drying did, you could have taken that same phone and left it on your kitchen counter that long and it would have worked just the same.
And as a side note. Salt works too, its just too fine to put a phone into it. And I never thought of the alcohol trick, maybe I'll try that with a phone I could careless about, til then not a chance.
Lastly, anyone who buys bagels by the dozen, if they give you a bakers dozen, get a salt bagel and leave it in the bag with the bagels, helps keep the rest of the bagels fresh
We now return you to our regularly scheduled program, already in progress LOL!

Don't cook the rice first!

thank you all for ur responses. the night i dropped my phone i just took out the battery and just wiped everything as dry as i can. i had to charge my phone that night and so i did it anyways... the next morning it charged fine and everything was working fine... that night my sleep/wake button started functioning correctly. the only problem i have is that my vibration isnt as strong but its ok. so i guess i got lucky? i have insurance so if anything starts acting up ill try my best to switch it.

If you have insurance (you pay monthly) then it is covered, but there is a $125 deductible I believe. If you do not have insurance and are referring to the 1-year warranty then no, water damage is not covered.

petard said:
If you have insurance (you pay monthly) then it is covered, but there is a $125 deductible I believe. If you do not have insurance and are referring to the 1-year warranty then no, water damage is not covered.
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My insurance paper says that the insurance co pay is 50 bucks. That being said, if you can go without your phone for a few days, pay the deductible and tell em that you LOST your phone. Asurion does cover the phone if it is lost.
PS. The rice does actually work. I didn't believe it myself, But I had to do that once on my Touch Pro 1 and two days later the phone was completely dry, and worked like a charm.

jmy72 said:
My insurance paper says that the insurance co pay is 50 bucks. That being said, if you can go without your phone for a few days, pay the deductible and tell em that you LOST your phone. Asurion does cover the phone if it is lost.
PS. The rice does actually work. I didn't believe it myself, But I had to do that once on my Touch Pro 1 and two days later the phone was completely dry, and worked like a charm.
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Click to collapse
lost phones are an $80 co-pay through asurion, not sure how the other insurance companies are.
*edit*
I've had an experience dropping my Treo 700wx in water. The screen was shot for a couple days (and you could see the receding water). After about 4 days it was working fine with just about everything but I still replaced the phone and the replacement refurbished phone was worse than the original. Basically water damage isn't too bad, just let it dry and don't use it for a couple days. It will shorten its lifespan, but it will still work. At the very least its better than getting a refurbished phone, because in my experience those seem to have more problems.

Dropped my Desire in my drink!

Just dropped my Desire in a glass of Tia Maria and coke. Lesson learnt. Don't drink girl drinks!
It only went about half way up the length of the phone. Only problem seems to be my trackpad gets a bit stuck sometimes which sends the phone mental. Wish I took insurance lol!

ouch, I feel for ya man.
I love my desire but... damn that must be a big glass for the phone to be able to fit in that!

Ean you not take out insurance now ? Then if you accidently dropped in a drink again, say in a months time you would be covered ?..... just a thought

Ok thought I left it to dry for long enough but now its turning itself off! Oh dear.

Just a thought... you don't pay for one of those back accounts with extras, do ya?
I was in Halifax bank today and they were trying to get me to sign up to some bank account where you pay a tenner every month... but one of the perks was that you get "free" mobile phone cover for up to £500

ephumuris said:
Ok thought I left it to dry for long enough but now its turning itself off! Oh dear.
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Switch the phone off and take out the battery. Then store it in a bowl of rice in a dark area for 12-24 hours and hopefully that will fix the problem.
Terrible thing to happen to a new phone though =/

Tia Maria is sticky. Anyone know if rinsing in clean water and then drying in rice would be a better tactic for the OP?

al89nut said:
Tia Maria is sticky. Anyone know if rinsing in clean water and then drying in rice would be a better tactic for the OP?
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Absolutely not. Rinsing it in water is a sure fire way to destroy the phone.
Tia Maria stains anything it spills on to so you better have cleaned it straight away. You're best bet is to use some kind of alcohol based cleaner. An easy thing to get would be baby wipes. Get the cheapest available (They usually have alcohol!) and use it to clean the phone but first of all dry it in rice.

You *can* rinse it with distilled water and not damage the phone so long as you allow it to dry. You'd have to pull it apart to do this with any confidence. The rice trick works too. It's saved many pc components for me in the past .

you fool, what are u doing with desire near a drink for

Probably trying to get that girls number xD.

Home insurance?
your usually covered up to so much for items taken out of the household.
I would guess your phone is covered in that too?

there is a trick to this. contrary to popular belief, water doesn't conduct electricity. it's the minerals desolved in it that do.
when an electrical item is submerged in liquid it is either damaged immediately by short circuits or it is left malfunctioning due to mineral deposits being left behind when the liquid evaporates.
distilled water which contains no minerals can be used to rinse electrical devices.
you must have good quality distilled water in a plastic container. don't be tempted by de-ionised water, It's not the same. cut the top off the plastic container with the water still in it, spilling as little as possible and soak the device in it.
I obviously need to say that you do this at your own risk. I have successfully done this 3 times but, if there were say, heat transfer compound somewhere on a heatsink and you washed it away that would be bad.
a. better approach may be to check your home contents insurance, many policies cover mobile phones.
edit: if it had not taken so long type all that on my desire I wouldn't have been 4 posts behind by the time I submitted it!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Yup that's why I said distilled .
Deionised might actually be ok. You can't short anything as it isn't running. Even if you were to use distilled water you could still short your board as it will have impurities like dust. Deionised water contains other impurities though like micro organisms but that's not going to be an issue for a simple rinse. The cost between the two isn't that big so just use distilled.

ephumuris said:
Just dropped my Desire in a glass of Tia Maria and coke. Lesson learnt. Don't drink girl drinks!
It only went about half way up the length of the phone. Only problem seems to be my trackpad gets a bit stuck sometimes which sends the phone mental. Wish I took insurance lol!
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as they said, clean it loads..... make sure to check your home insurance cover!

Shame Buddy... make sure you clean the battery contacts on the battery and on the phone with a cotton swab and rubbing alcohol to maximize the efficiency of energy transfer and remove any liquid residue.

actually, to add to this, strictly speaking there is no impurities (like dust) in distilled water, but of course, there will be dust etc inside your desire. you can buy canisters of de-ionised gas (look up ambersil) for blowing away dust with no static discharge (static potential difference stabilization) which could otherwise damage your device.
I have to buy about a gallon of distilled water each year (strange I know but I age quality cigars and distilled water is necessary) it can be hard to get as the old fashioned source for car battery top up has all but vanished as everyone uses de-ionised water for that now (remember that de-ionised water still contains conductive minerals and is defo no good). I have discovered that strange older peops with beards who like to play with toy trains buy Hornby distilled water so that their toy trains can produce steam without getting clogged with mineral deposits. this product is good old fashioned distilled water and believe me when I say that if it's good enough for ageing thousands of pounds worth of the finest Cuban stock it is 100% pure distilled H2o. it is readily available on the intertweb. took me a good couple of days on Google to find this source.
I still think your contents insurance is the best bet and you should consider this a last resort but to give you an idea of how true this is, my nephew crashed a radio controlled aeroplane into a sheep dip and it remained 5 feet under for 48 hours and I got all his radio gear going again using distilled water.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Deionised water doesn't have any charged particles so it won't conduct a charge.
farnsbarns said:
there will be dust etc inside your desire.
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Yeah that's what I meant but it doesn't read that way. Thanks

mortuus82 said:
you fool, what are u doing with desire near a drink for
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He had the desire for a drink?
Good luck OP

If you do use distilled water, try a little taste of it too...

RIP My Motorola Defy :'( [Read please]

Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
Update: Haptic feedback works and so do the loudspeaker!
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...

WIIstpM said:
Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...
Click to expand...
Click to collapse
Unlucky mate. My defy ended up bricked somehow so I took it back and said it just broke and got a refund :L
Sent from my HTC EVO 3D X515m using XDA App

I really don't think this thread should be in the development-section.

First off, this sould indeed not be in the development section.
Second off your Defy has a 2 year warranty so you can still claim it on warranty, your phone should be able to resist a short time in water. It didnt, so send it to a Motorola cerified repair center and claim you warranty.
Greetings and good luck!

gommers1978 said:
First off, this sould indeed not be in the development section.
Second off your Defy has a 2 year warranty so you can still claim it on warranty, your phone should be able to resist a short time in water. It didnt, so send it to a Motorola cerified repair center and claim you warranty.
Greetings and good luck!
Click to expand...
Click to collapse
Hmm I bought it in HK, and I don't know if it's possible to get warranty where I live.. There is no Motorola Mobility in Mauritius (where I live).
Ad yes sorry it should be here :S should be in Defy General

Read the leaflet that came with the phone, in the uk it is 12 months only........

RIP... May the Defy soul in heaven with god now...
Sent from my awesome Moto Defy: Stock Rooted Gingerbread 2.3.4 - XDA Premium

Just look for paid repair service. Your Defy doesn't look so broken, it boots after all. Might be just screen/digitizer which is not that hard to fix.

R.I.P MB525

geecko said:
R.I.P MB525
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Click to collapse
Haha thank you! I'm getting better right now... Btw, for the time being I'm using a Nokia 6280 (prehistoric age haha)

Personally I wouldn't give up on it until a week has gone by. I know smartphones are more complex but old Nokias that got wet could take up to a week to dry out fully and then power on.

WIIstpM said:
Yesterday (2/11/2011) my defy passed away at around 3PM because of this stupid sea water...
-I went in the sea unconscious that my Defy was in my pocket, when I realised, I immediately got out of the water to check it. It was not powering on!! So I dried it, open the rear case and removed everything from it.
Then when I returned home I put it in uncooked rice, and desiccant, but in vain.
-My phone is not really dead, it's in an eternal coma, the phone boots up! That said, I see the blue/green LEDS when I power it on. It even vibrates when booting, but unfortunately the display and the softkeys remain black :'(
(No haptic feedback,no sound, etc)
So this is my Defy's story, which lived ~275 days, lol
I wonder how to revive it... If it's possible.
Right now I don't know what phone to buy really... I'm thinking of an LG Optimus Black, dual-core phones are too costly haha.
To not make this thread useless, user are welcomed to post how their defy passed away, and what will be your next phone,etc...
Click to expand...
Click to collapse
Haha exact the same thing happend to me. For 25 euros u get a lcd replacement kit on ebay
Sent from my MB525 using XDA App

mpiekp said:
Read the leaflet that came with the phone, in the uk it is 12 months only........
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Click to collapse
Every electronic device sold in the EU must have 2 years Warranty MINIMUM, and there are a few extra things in the UK, if an item gets repaired 2 times, the customer can ask and must receive if asked a new Product if it breaks a third time.
Regarding salty water, even if you manage to make it work its gonna die shortly, the salt destroys everything inside the phone its the worst think that can happen to any electronic device.
And motorola doesnt cover Water Damage, the phone is Water Resistant not Water Proof. I think you cant find any item nowadays in the market labeled and sold as Water Proof
really crappy that it happened

strange how people tend to kill their defys, mine had been underwater a lot (really, taking pictures, going swimming, listening to music in the shower, etc.), and the only problem i got is that water got inside, turned both water damage indicators red (one on the phone just above the motherboard, and one on the battery near the pins), but the only thing that changed is that my battery drains faster.

We all know that there are two kinds of waters that dangerous to electronics: Rains and Sea Salt water.
But I'm thinking. The Defy has at least 12 months of warranty - 365 days, and you use it for over 200 days and give up ? Why not going to the warranty ?
Last, hope you has a better replacement.

MaxLe said:
We all know that there are two kinds of waters that dangerous to electronics: Rains and Sea Salt water.
But I'm thinking. The Defy has at least 12 months of warranty - 365 days, and you use it for over 200 days and give up ? Why not going to the warranty ?
Last, hope you has a better replacement.
Click to expand...
Click to collapse
There are a few water indicators in the Defy, outside and inside it. If any of these indicators are red (meaning water got inside) you void your warranty.
The phone is water resistant, not water proof. There is a HUGE difference between both terms, hence all the electronic devices for the past 10 years or more, that can handle water, are labeled as Water Resistant. Not Proof.
zakoo2 said:
strange how people tend to kill their defys, mine had been underwater a lot (really, taking pictures, going swimming, listening to music in the shower, etc.), and the only problem i got is that water got inside, turned both water damage indicators red (one on the phone just above the motherboard, and one on the battery near the pins), but the only thing that changed is that my battery drains faster.
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Click to collapse
My phone has also been under water a lot, I took it to a water park not long ago and got into some of those highspeed super awesome Water Slides with it
The problem you are facing is, that probably there is a small short in your battery, once the battery gets wet it tends to get sulfated and that causes the batt to discharge alone. You could just get a new batt

Thanks for all your replies haha.. I think that I'm gaining hope again and I'll try to see the Agency first. Then if it doesn't work eventually I'll visit a Motorola phone retailer (there's HOPEFULLY 1, only 1 in my country haha)

Zephyrot said:
There are a few water indicators in the Defy, outside and inside it. If any of these indicators are red (meaning water got inside) you void your warranty.
The phone is water resistant, not water proof. There is a HUGE difference between both terms, hence all the electronic devices for the past 10 years or more, that can handle water, are labeled as Water Resistant. Not Proof.
My phone has also been under water a lot, I took it to a water park not long ago and got into some of those highspeed super awesome Water Slides with it
The problem you are facing is, that probably there is a small short in your battery, once the battery gets wet it tends to get sulfated and that causes the batt to discharge alone. You could just get a new batt
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Click to collapse
i already ordered a 2300mah battery (slim, not extended), will test it tomorrow
sent from my cm7.1 defy...

IMHO if I got the same problem, I will buy a temporary phone, use it and wait until another rugged smartphone not. Maybe it will be the DEFY 2 (Just imagine) with ARMv8 and Lotus Glass (even better than Gorilla Glass)

search xda and youtube on how to open up your defy, its bloody easy, then spray WD40 or isopropyle alcohol to clean the PCB board where rust or water damage is visible, then leave outside to dry for a day.
If the battery did not fry the circuits, then it should still work fine.
worth a try if you cant claim warranty, good luck.

[Q] Xperia ZL cover is peeling off

Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.

i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.

kickthefreak said:
i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.
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That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).

I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
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oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic

kickthefreak said:
oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic
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I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
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maybe he mean peel off the screenguard on front.

dmeerpa said:
That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).
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Don't give up. It's definitely not your fault. Do you have authorized SONY service centers in Germany? Here in India, we have them, although the staff over there are incompetent and pathetic. We go directly to the service centers to get the faults corrected. If they are really hell bent on proving that it's your fault then head to the consumer forums and lodge a case against them. This is unacceptable. Btw, does it look that way only when you view from one particular angle?

dmeerpa said:
Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.
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wow its the first time i see that on a phone, if u said that it happens when it gets hot, it can be a battery problem as your phone is restarting. dude that really sucks, now that i saw that i wont change my white ZL to the black ZL..... dont give up SONY must replace your phone.

Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
&
Sirence said:
Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta
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No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
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&
kickthefreak said:
maybe he mean peel off the screenguard on front.
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No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
A320232 said:
Btw, does it look that way only when you view from one particular angle?
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It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap

dmeerpa said:
&
No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
&
No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap
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well if its my phone and sony dont want to replace/fix that i would take off all that plastic or buy a black housing. and just replace the back part.

After 4 months I got my phone back...but still not repaired. The way I was treated by The Phone House has made it for me a matter of principe.
They keep saying the damage was my fault.
Following article 5 point 3 of 'Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees ', they need to prove it. During this 4 monts they never did. They send me away with a lettre coming from Sony Xperia Support Germany where they state that they damage was caused by a cleaning product or other chemical.
If they think in German that Belgian are stupid, then they are wrong. I studied industrial informatics and I did had courses in physics and chemistry also. So I know that you need special and expensive equipment en products to conclude such thing. They didn't even look at they extreem heating problem of the phone. That may be an software issue, but the phone should be shut off before it becomes burning hot.
But I got one luck, my professional client is the Belgian Federal Police. I already contacted yesterday some of my relations at the police and monday he will look if the cover can be investigate by a forensic team of the federal judicial police. In that case I will be able to prove Sony and the Phone House that no chemicals where found on the cover. And that they were lying. And in that case I will let them sue for fraud.

That is one weird problem. I have had my phone for over 5 months without any cases or screen protectors and it is scratch free and not peeling.
...did you spill caustic acid all over it?
Joking aside might be a manufacturing defect as from the 3 people I know that have had this phone for a couple months without these issues.

Lifeproof Fre for S8

Did anyone already bought lifeproof case for s8? I want to know the feedback regarding this case.

Saw a couple videos on YouTube about it.
Here's one.
https://www.youtube.com/watch?v=rw4201mAuEk

A link to the case would help.

If the s8/s8+ are already waterproof as I've used them underwater with no issue. How come someone would buy a waterproof case? Seems like wearing galoshes over rainboots.

sanjsrik said:
If the s8/s8+ are already waterproof as I've used them underwater with no issue. How come someone would buy a waterproof case? Seems like wearing galoshes over rainboots.
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For me personally it's like double protection.
If the phone has a manufacturer defect with the seal then the case will make it so I don't have a 800 dollar paper weight.
I also doubt a lot of people like putting the phone in water even thiugh its water resistant.

zimgir124 said:
For me personally it's like double protection.
If the phone has a manufacturer defect with the seal then the case will make it so I don't have a 800 dollar paper weight.
I also doubt a lot of people like putting the phone in water even thiugh its water resistant.
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The unboxing video was underwater with sharks. I'm not worried. Warranty is good.

sanjsrik said:
The unboxing video was underwater with sharks. I'm not worried. Warranty is good.
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However if something does happen from water exposure warranty doesn't cover it.
Code:
This Limited Warranty does not cover: (a) defects or damage
resulting from accident, misuse, abnormal use, abnormal
conditions, improper storage,
[B]exposure to liquid, moisture, dampness[/B],
sand or dirt, neglect, or unusual physical, electrical or electromechanical stress.
It's water resistant but I'd personally rather not risk it.
I feel it's safer just to get a water resistant case.

sanjsrik said:
If the s8/s8+ are already waterproof as I've used them underwater with no issue. How come someone would buy a waterproof case? Seems like wearing galoshes over rainboots.
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waterproof? oh come on.. do you know what water resistant means vs water proof?

The life proof case looked cool but it's super expensive at $80.
If anyone gets one though I'd love to get a legit review of it as a daily driver.

PURFIT DESIGN said:
I can offer u a leather wallet case for galaxy s8 plus If you give me a review on amazon
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Cool I'm in DM me

sanjsrik said:
The unboxing video was underwater with sharks. I'm not worried. Warranty is good.
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They said the same thing last year with Lil Jon pouring champagne over the S7Edge and they unboxed it under water. Guess what? People still got moisture damage and Samsung did not honor the warranty. They are not water PROOF.

ShrekOpher said:
The life proof case looked cool but it's super expensive at $80.
If anyone gets one though I'd love to get a legit review of it as a daily driver.
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I got one from amazon for 49.00 because of a pricing mistake.
Only downside is that its estimated to ship out July 26th...

Mr. Orange 645 said:
They said the same thing last year with Lil Jon pouring champagne over the S7Edge and they unboxed it under water. Guess what? People still got moisture damage and Samsung did not honor the warranty. They are not water PROOF.
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Mr. Orange 645 said:
They said the same thing last year with Lil Jon pouring champagne over the S7Edge and they unboxed it under water. Guess what? People still got moisture damage and Samsung did not honor the warranty. They are not water PROOF.
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a friend of mine, has the s7 edge, the first day he got it, he went to the beach, and the next day the phone didn't want to charge and died out,
I told him that the phone isn't waterproof, it is water resistance... but it is not covered under warranty... I looked it up and I believe it was on page 2 in small letters in the booklet that nobody reads... SAMSUNG DOESN'T COVER WATER DAMAGE...
he had the tmobile insurance, but they changed it out took a few days because they didn't have any in stock, about 3 weeks later, he went to the beach again, and in the morning went to charge the phone and it didn't want to charge, and start loosing display... then it died again, and he called tmobile, ... the 1st thing they said was if he went with the phone into water, I told him to say no,, and then he asked isn't it waterproof,... they didn't reply... but swapped it out for $5... and had to wait a few days again, cause they didn't have any refurbished phones...
months later he went to a pool and didn't have any issues...
same thing with apple... it states it not under warranty for water damage...
just my 2 cents... I don't wanna risk my new phone for a refurbished phone...

mdiaz33685 said:
a friend of mine, has the s7 edge, the first day he got it, he went to the beach, and the next day the phone didn't want to charge and died out,
I told him that the phone isn't waterproof, it is water resistance... but it is not covered under warranty... I looked it up and I believe it was on page 2 in small letters in the booklet that nobody reads... SAMSUNG DOESN'T COVER WATER DAMAGE...
he had the tmobile insurance, but they changed it out took a few days because they didn't have any in stock, about 3 weeks later, he went to the beach again, and in the morning went to charge the phone and it didn't want to charge, and start loosing display... then it died again, and he called tmobile, ... the 1st thing they said was if he went with the phone into water, I told him to say no,, and then he asked isn't it waterproof,... they didn't reply... but swapped it out for $5... and had to wait a few days again, cause they didn't have any refurbished phones...
months later he went to a pool and didn't have any issues...
same thing with apple... it states it not under warranty for water damage...
just my 2 cents... I don't wanna risk my new phone for a refurbished phone...
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The phone is not covered for water damage. That is true, but if you look at the water tests for life proof case most do not help any more than the current phone does.
If you really want to swim with the device to get a joto water proof bag from Amazon for $9. Is WAY better at making your phone water proof could last week's under water without any issues. I've seen them found on the bottom of rivers 3 months after it was lost and the phone still worked great as long as it was in the joto bag.

I bought another one for the Uviyo Galaxy s8+ plus Waterproof case which costs 50% less and also a waterproof and made from a metal frame. Don't know if it's better or not, the time will show.

mdiaz33685 said:
a friend of mine, has the s7 edge, the first day he got it, he went to the beach, and the next day the phone didn't want to charge and died out,
I told him that the phone isn't waterproof, it is water resistance... but it is not covered under warranty... I looked it up and I believe it was on page 2 in small letters in the booklet that nobody reads... SAMSUNG DOESN'T COVER WATER DAMAGE...
he had the tmobile insurance, but they changed it out took a few days because they didn't have any in stock, about 3 weeks later, he went to the beach again, and in the morning went to charge the phone and it didn't want to charge, and start loosing display... then it died again, and he called tmobile, ... the 1st thing they said was if he went with the phone into water, I told him to say no,, and then he asked isn't it waterproof,... they didn't reply... but swapped it out for $5... and had to wait a few days again, cause they didn't have any refurbished phones...
months later he went to a pool and didn't have any issues...
same thing with apple... it states it not under warranty for water damage...
just my 2 cents... I don't wanna risk my new phone for a refurbished phone...
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Click to collapse
The galaxy phones will be fine in pool water or a drop in the sink or such.. It's the salt water at the beach that's a no go. It'll kill ya phone everytime