Denied bootloop warranty due to fishy 'corrosion' (pic) - Nexus 5X Q&A, Help & Troubleshooting

https://imgur.com/a/bJq1l
Told by LG Canada my phone had warranty coverage specifically for the bootlooping issue, and sent it to FutureTel in Ontario for what should have been a free repair (hell, I should have it back by now).
FutureTel dings me back with a $450 repair quote saying the warranty status is denied because of 'corrosion'. I had them to forward me the photo above.
What? No. I'm the kind of person that keeps my phone is a ****ing ziploc baggie outside of the home - there is no way this phone saw any moisture outside of what is normally in room air. No steamy bathrooms even. I photographed the moisture indicator being white and untouched, immediately prior to sending it in.
1. how does corrosion occur without moisture stickers showing moisture?
2. can corrosion not occur for reasons other than user damage/exposure to external moisture? Don't batteries leak sometimes? I've found corrosion inside electronics remote controllers on the contacts for the AA batteries and that had nothing to do with user damage or external moisture.
3. Isn't corrosion on the opposite end of the motherboard from the CPU (the photo is showing near the usb port) very unlikely to be causing bootloops where the phone shuts down due to processing stress of booting up the OS?
4. they repair the bootloops under warranty by replacing the entire motherboard anyways. I feel like this is them refusing to repair my car's engine because they found a bit of rust near the gas cap. are they just trying to weasel money out of me for what should be a free repair?
5. arggg

that's the problem, your board could get moisture from your washed hands, sweat, trapped moisture between a case,
I had the same thing happened to me, the moisture stickers are still white but the area by the USB had some corrosion, sent in for warranty and was told a new board is required at 600$.
i think in the future i will try only get phones with some water protective grade or nano coating because very easy for the board to get wet and an easy way for them to avoid responsibilities.

I had two phones denied warranty coverage in the past 2 weeks because of this same crap. I recommend sending an email to the law firm that originally engaged with LG here:
www[dot]girardgibbs[dot]com/lg-g4-bootloop-class-action-lawsuit
It seems to me like LG is trying to deny as many warranty claims as possible. If there are enough reports of this, I think we may get another lawsuit against LG.

I just received a similar letter from LG, denying warranty for being a 'tampered device' with a 'fake backcover'. Now, while I did replace the back cover (I broke the camera lens); I fail to see how that affects the required repair, which is a motherboard replacement.
They claim that it is no longer covered under the 'original limited warranty'; but the original warranty period is over anyway, the only warranty remaining is for the bootloop. They want $356 to do the repair; I paid $430 for the phone originally.
LG certainly appears to be trying to deny as many of these as they can.
I’m going to call them and complain; maybe see if Google is better about honoring the warranty. But I don’t really want to buy the phone again when it will just bootloop again sooner or later.

Related

Warning - touch pro 2 has moisture detector sticker on the OUTSIDE

Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
Click to expand...
Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
Click to expand...
Click to collapse
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
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Click to collapse
Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
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Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
Click to expand...
Click to collapse
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?

Phone stolen/phone recovered/phone wet--NOW WHAT?

It is bad news , then good news, then bad again. My phone was stolen from where I work. It was found 5 hours later. It was really wet when it was found. (we don't know how it got wet, nor for how long it was in water..)I dried it off, put it in rice for 48 hours...I have turned it on, and it stays on for about 3 min. Then it shuts off. It will not start up again unless I take out the battery. And will do the on thing for 3 min again, etc...
So I have questions...If I keep this thing in rice for a longer period, does it have a chance of working? I filed a police report. I have a case #. What are the chances of HTC covering this by warranty? The water indicator mark on the phone itself is pink/red. The battery is pink cross-haired. It doesn't look as pink as the phone unit itself.
I called HTC just now. They are closed until Monday. I just wanted to get some varied opinions. Thanks.
well first question is, do you have insurance for the phone? i dont think HTC would take care of it as of they only replace if the phone has defects, but insurance would, theyll be your best friend in situations like this, happened to my Touch Pro, i put the sucker in rice for 5 days and its working great, only thing is that there still some spots left from the water on the screen, but its barely noticeable, but the day it got wet, called up AT&T and they said theyll send me a new phone, which how i ended up having a Tilt 2
also to add on to this, i dont think the cops can find out who stole it who knows....someone can come up and admit it....
my phone was stolen about a month ago...i just called tmo and submitted a claim via asurion...from your sig, it appears this may not be an option for you...
chances are, they will deny your claim, as the phone is in you possesion and is wet. how are they to know that your phone was stolen as opposed to you getting it wet. as a former claims adjuster, that's how I would view it.
lastly, do you have a cell phone repair shop in your area, it may be worth your while having them take a look at it, rather than getting htc involved...
if you have asurion insurance they shouldnt deny you a claim but it may be different in the area you live in, for me with sprint i must pay a $100 deductible but it covers theft, physical damage, and water damage for a replacement
No, I do not have any insurance on the phone. I have Home Owner's Insurance, but I believe my deductible is prob pretty high.
I don't know about Asurion. It looks like they cover the Carrier's phones, not an unlocked one.
I was in hopes that HTC would cover it since I didn't get it wet myself. It was stolen from my office at school...( a &*#@ student did it). Since I have a police report and case #, I can verify that it was stolen and discovered "wet." You don't think HTC would accept that? I mean, it is all true.
It is so discouraging.
Rock and a hard place
i<3myphone said:
No, I do not have any insurance on the phone. I have Home Owner's Insurance, but I believe my deductible is prob pretty high.
I don't know about Asurion. It looks like they cover the Carrier's phones, not an unlocked one.
I was in hopes that HTC would cover it since I didn't get it wet myself. It was stolen from my office at school...( a &*#@ student did it). Since I have a police report and case #, I can verify that it was stolen and discovered "wet." You don't think HTC would accept that? I mean, it is all true.
It is so discouraging.
Click to expand...
Click to collapse
It's unfortunate what happened yes, but HTC only feels responsibility to cover repairs that are related to faulty manufacturing...even though you can prove that it's not your fault the phone was stolen or damaged, those are both issues that only some type of insurance would cover, I'm sorry to say. Assurion is the company that provides harware insurance to most of the major carriers, but yes I think it's only offered on phones bought from/through the carrier itself....you would know if you had it because there'd be a small (~$10) charge on your bill each month for it.
What if I got a Square Trade warranty?
i<3myphone said:
What if I got a Square Trade warranty?
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Click to collapse
Well sure if you had that on the phone then you should be just fine...their terms clearly say they cover immersion, so they shouldn't give you any hassle about it. Although, I do see that their fine print states "unlocking a cell phone after purchase will void the warranty"...so don't know if you might get a hassle for the custom ROM, or if they only care about carrier unlocking.
Now, if you don't have the Square Trade warranty yet and were thinking about purchasing it and then submitting this claim, they might have an exclusion period where you can't make a claim within the first x number of days after buying the warranty, if the phone isn't brand new when you purchase the coverage (that's not unheard of in the 3rd-party warranty business)
EDIT: Yes, they do have a 60-day exclusion period...anything happening in that period is considered to be "pre-existing". And, it looks like you have to purchase the coverage within the first 30 days after the auction that you bought it from.
Suggest you do the following:
1) Batteries are easily damaged by water and can become a silent fire hazard, so remove and dispose of the battery Leave the back cover off the phone.
2) Give the phone a very thorough bath in distilled water (no soap or anything) to remove any contaminants. Optionally, disassemble phone first.
3) Shake as much water as possible out of the phone
4) Wrap phone securely in paper towel
5) Place phone in a bowl of instant rice, and cover bowl with plastic wrap
6) Put bowl in a sunny place
7) 24 hrs after there is no more condensation on the plastic wrap, your phone is as dry as it ever is going to be
8) Put new battery in phone, replace cover, and charge for full charge cycle
With a little luck, your phone will be working as good as new.
Thanks. I will try above steps. I will keep you posted here.
So out of curiosity, I tried the phone again. It comes on for 3 minutes, then goes blank. (shuts off) While it is on, the phone itself gets really hot, as well as the battery when I remove it. What is this a sign of?
i<3myphone said:
So out of curiosity, I tried the phone again. It comes on for 3 minutes, then goes blank. (shuts off) While it is on, the phone itself gets really hot, as well as the battery when I remove it. What is this a sign of?
Click to expand...
Click to collapse
Did you try following the advice where it said to replace the battery? You can get them dirt cheap on ebay if you havnt. I would try that first myself as that would save a lot of time AND money if thats all it is.
You also might be able to get a new battery from your carrier. I've heard of people walking in and saying hey I only get so many minutes out of my battery and they just give them a new one. I would go in NOT say anything about dropping your phone in the water and saying the battery only lasts three minutes, then show them how it turns off after. You may end up getting a free one.
Again thats assuming you bought it from your carrier and not direct from HTC. If you didnt.. ebay!
I finally got a different battery put in the phone. I also did a hard reset. The phone went thru the process of booting up, setting up phone for 1st time, etc...it stayed on for about 5 min. Then.....BLACK...BLANK screen. Now when I try to start it up, it will only last about 60 seconds.
Suggestions on what to do next? Thanks.
Time for a new phone!!
Aaron McCarthy said:
Time for a new phone!!
Click to expand...
Click to collapse
Yeah, it's time to throw in the towel on this one I'm afraid
EDIT: I don't see for sure that you followed steps 5-7 in datawrhsdoc's instructions above...did you? It may be past that point yet, but it's the only other thing that might have had any chance of helping you
I had already done the rice trick. Thanks for following up. dang this just pisses me off.
yeah, if you turned on the phone while the electronic components were wet, chances are something fried inside. time for a new phone.
and why would htc pay to repair this phone? warranty only covers manufacturer's defects.
on the positive side, you can find tp2's for about 250.00 right now.

Question about TEP returns

I have a couple of questions when it comes to the deductible and TEP replacement.
1) Drop damage - I dropped my phone on some pretty rough concrete, scuffed up a corner pretty bad. If I sharpie it it's not really noticeable, but I was wondering if they'll charge me my deductible for that.
2) Water damage - I may have (idk) tripped my internal moisture sensor... left my phone in my pants pocket during a shower, and it was pretty damp when I pulled it out.... I'm not sure how easy those are to trip though. I assume this would result in a deductible charge though?
newalker91 said:
Cosmetic damage such as a corner scruff is not covered, not even with a deductible. Just something you have to live with. As for moisture sensor you can check it yourself by looking at your battery.
It's very difficult to damage your device with air moisture. I take my device into the shower multiple times per week and lay it on the edge of the tub on a wash rag to listen to music while I shower. I keep a Trident Aegis case on it (all ports covered). Had it since October and when I opened it to upgrade my cameras the internal indicators were still pristine.
Click to expand...
Click to collapse
Wasn't wondering so much about returning it FOR the damage as I was about returning it WITH the damage.
As for internal indicator: Is it white by default? Mine has little red X's on it, though the battery sensor is blank.
Can't you just say you lost it?
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
brekec88 said:
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
Click to expand...
Click to collapse
As a Sprint Repair tech i can answer this for ya
1) TEP does cover the water damage but it through assurion for a claim and a deductable of $100.
2) If it's an inhouse exchange you can get it done for free by bringing in your old device, we order a "new" one and then trade you for your damaged one. However if your going to claim lost or stolen that chalks it back upto having the assurion company involved again for the $100 deductable. Hope this helps and if you have anyother questions about it you can shoot me a PM

[Q] Nexus Battery/Charging water indicator issues

Hi all,
So was very happy with my Nexus until I had the battery indicator/ charging issue noted here:
http://forum.xda-developers.com/showthread.php?p=21029770#post21029770
So went down to Vodafone store (general ball ache as it is ~15 miles away, had to take morning off work, also they had no loaner phones!) they sent it off for repair getting me to sign to say if water damage I would have to pay.
So they have sent it off now I get a call saying the water damage indicators say it is a water damage issue. I have never got the phone wet or suffered any form of water damage. That being said it hasn't been in a waterproof bag its whole life.
I'm pretty pissed as they want £100 for repair, which I refuse to pay. I could repair it myself but I don't think I should have to as its only 6 months old. 2 questions really:
1) has anyone else had this issue with water indicators when no water damage?
2) Is there any way to argue that water damage isn't even a little bit of a factor here as it wasn't water damaged and is likely a physical issue with the actual USB slot?
I may well be buying an HTC one x as a friend said he had the same issue with his SII and I'm generally not all that impressed with Samsung build quality.
Cheers y'all
The water damage indicators is not very reliable. Demand that they provide other proof that the stickers. If water have damaged the USB port then it clearly should be visible proof of this on the port.
Also let them read this: http://code.google.com/p/android/issues/detail?id=23789 Samsung should be painfully aware of this issue and their flake USB port.
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
The steam can also cause actual water damage
Still, water indicators do tend to get set off all the time without having any actual damage done. They're very unreliable and are only present to give companies an easy way out of warranties as they're designed to go off very easily (your sweat can set them off if handled enough).
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
RossJJ said:
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
Click to expand...
Click to collapse
there is more than 1 indicator on every phone. there's usually 2, most of the time 3.
have them take pictures of all of them.

Warranty Question

A few weeks ago my phone was dropped while cleaning out the weird gunk that build up in the case and the back glass got cracked. I can live with that, but my phone just turned off and won't turn on if not plugged in. This isn't my first replacement and usually when I have an issue, I just call in and they send a new one free but will it be different this time? Am I doomed to pay the $175 ? Much obliged for the assist in advanced.
Any crack/physical damage & they will make you pay the deductible through your insurance plan.
Singin' Bluebird said:
A few weeks ago my phone was dropped while cleaning out the weird gunk that build up in the case and the back glass got cracked. I can live with that, but my phone just turned off and won't turn on if not plugged in. This isn't my first replacement and usually when I have an issue, I just call in and they send a new one free but will it be different this time? Am I doomed to pay the $175 ? Much obliged for the assist in advanced.
Click to expand...
Click to collapse
DLovo313 said:
Any crack/physical damage & they will make you pay the deductible through your insurance plan.
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DLovo313 is correct. Whether or not the problem is related to being dropped (very likely is), if the device has any "physical or liquid damage", pretty much any carrier (T-Mobile included here) will blame the problem on the damage. The term "physical damage" is often a little loose, but any cracked display, glass, or plastic casing is usually a giant red-flag that indicates that the device was dropped or otherwise mistreated. Because these things are not covered by the device warranty (technically provided by Samsung, although your carrier usually acts as a liaison for warranty claims), neither T-Mobile nor Samsung will honor a warranty claim on devices damaged like this.
Your options are:
a) Deal with the device as-is - which really doesn't sound like an option for you
b) Get it repaired on your own dime (whether a DIY job or by sending it somewhere "trustworthy"... good luck) - which may void your warranty in additional ways (breaking seals, etc.)
c) Get the physical damage repaired on your own dime, and then try to illegally make a warranty claim for the internal damage by lying when they ask whether it has been physically damaged (e.g. "I don't know what happened, it just stopped working! No, I didn't drop it...") - obviously not a safe choice, because they might still be able to tell that the device had been dropped, causing the internal damage... not to mention moral and legal implications
d) Make an insurance claim through your carrier - usually comes with a deductible (is it still only $175? I thought it would be $200 by now...). I've heard some smaller carriers will waive the first-ever deductible now?
e) Make an insurance claim through your homeowner's/renter's insurance, if possible/applicable
In any event, good luck with your handset. I'm hoping the information above will prove useful to you, or anyone else lurking in the shadows here.
Sounds shady to me.
Edit : Aou, you surprise me.
Didn't take notice of name until after I hit send. ;o
Pp. :what:

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