Develop Bugs

Random shutdown after latest update

When i try to start the watch, it seems to get to the watch face, but when i hit the settings, it seems to shutdown, and the only thing i can do is put back on the cradle. If i leave on the cradle it seems to work fine. What i don't understand is i have two of the same watch one black one silver, and the silver works flawless. I am wondering if i have to clear cache, or how do i collect a log of whats happening. I've tried factory reset. uninstalling aw app, nothing seems to work. Any advice is appreciated.
Thanks

I am getting same thing for last couple updates. Don't even use watch anymore Cuz it just shuts off randomly. Tried clearing everything and reinstalling, etc. No luck so far.

Same thing here, but mine shuts down during my run when I listen music off of it, around 75-80% battery, but works fine when I use it normally, without connected Bluetooth headphones

I've been getting random shutdowns for the last few months.
Sometimes I feel like it's triggered by lots of vibrating on the watch, but no correlation to battery level, most of the time it's in the 60% percentage.
I've done a factory reset and deleted and uninstalled and reinstalled android wear on the phone several times, and it always fixes it temporarily...
Sounds epidemic.
How hard was it to get a replacement?

Anybody able to find a fix? TIA

Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?

MarkCoburn said:
Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?
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Click to collapse
My experience is nearly identical to yours. Bought my Moto 360 on release day, it started having problems about 9 months shutting down. I factory reset, removed apps, eventually upgraded to a different phone, all the problems continued.
When I finally called Moto support, my warranty had expired, but they told me for $100 they'd replace it. I did that and just got my replacement, and I must say it's Awesome. I forgot what it was like to have a smart watch that lasts 18 hours and never shuts down regardless of how much I use it!
So, $100... you can buy a new or refurb Moto 360 for that online, so maybe it's not worth it. It's still a great smart watch IMO though. At this point I feel no need to upgrade to 2nd gen.
For the defects, this appears to be a widespread problem for Moto 360 1st gen. Best of luck to you.

still any solution
Did anyone find solution to this?

I've the same problem. In fact, it won't restart until I put if back in the cradle. On top of that, I no longer get any messaging/email notifications.

Well, about 16 months in to my replacement and it started happening again... OG Moto 360, just like the original. I suppose it's time to upgrade. Still, 16 months for $100 outdated technology smart watch worn every day isn't terrible.

I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.

Rick Butts said:
I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.
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Wow, seriously?! I just looked, and sure enough the batteries are all over eBay. How difficult was it to replace?

not too hard to replace... Check out the instructions on YouTube... Took me about 15 minutes

Moto 360 2nd gen reboot loop

My watch has entered a weird state. Probably after an update but I haven't noticed anything.
While off charger, it just tries to restart all the time. The screen is black and every 10 seconds it does once or twice a short vibration. In one case I noticed it went further with the boot up sequence and occasionally I can see bootloader / fastboot there (dark screen, small colorful text, debug info). This is happening until the battery dies off.
When I put it on charger, it usually starts booting up. It often goes up to the "Installing apps 1 of 20" screen. Very often it restarts itself during this phase but sometimes it goes beyond that and the watch actually starts. I can see the charging indicator and change it colors with swipe.
If removed from the charger, it immediately dies
What's weird that after a while, the charging indicator disappears and is replaced with the actual Android Wear interface I can interact with. I tried to go to settings and hit reset, but it just restarts the watch. Doesn't do the reset.
Usually the longer the watch sits in the charger, the worse the behavior is (ie it's just constantly restarting after a while). I get the best results when I let the battery die and then put it on the charger.
Also the watch is really really warm the whole time.
To me it seems like a software problem. If it was a phone, I'd just invoke factory reset somehow, over the cable or through boot menu. Is there a trick how to do it with the watch as well? Are there any stores with required equipment? I really don't want to send it back.

Same here mate, did you eventually solve it?? How? I really don't want to return it..

nicofit said:
Same here mate, did you eventually solve it?? How? I really don't want to return it..
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I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.

tobice said:
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
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You're right, not what I wanted to read... I turned it off now, with the silly hope to wake up tomorrow and see it working again. While leaving it on the charger it became way too warm.
The worst is that this is my wife's watch, and she is even less patient than I am
Damn

Hello,
I have the almost the same issue. Last Friday my watch died randomly when I walked home from work. The screen went black, flashed a bit in different colors and then died. Haven't been able to turn it on since. When I try to charge it, it keeps getting stuck in a reboot loop. I can't do nothing...super annoying. It's been 10 months for me since I bought it but I guess that's out of these "6 months warranty" that then give. Crazy, only 6 months!

Same issue
Does soneone has a solition so far?

wjhessels said:
Does soneone has a solition so far?
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Click to collapse
have you tried getting it on to bootloader whilst on the charger just hold the power button down mine does it sometimes but it boots eventualy

Pre-bootloop behavior

Google is sending me a replacement for my bootloop-bricked 5x, but I was just thinking back and remember something that happened the day before it failed. I was sitting in a restaurant when I felt like something was burning my leg. I pulled out the 5x and it was hot as hell! This has happened before and I assume it's some app or other software that gets locked into a CPU-intensive process -- it also will drain the battery very quickly when it does this! So I "solved" it by rebooting the phone and all was well. But I'm thinking now that if this problem is aggravated by heat, that's probably when it started to fail.

rochrunner said:
Google is sending me a replacement for my bootloop-bricked 5x, but I was just thinking back and remember something that happened the day before it failed. I was sitting in a restaurant when I felt like something was burning my leg. I pulled out the 5x and it was hot as hell! This has happened before and I assume it's some app or other software that gets locked into a CPU-intensive process -- it also will drain the battery very quickly when it does this! So I "solved" it by rebooting the phone and all was well. But I'm thinking now that if this problem is aggravated by heat, that's probably when it started to fail.
Click to expand...
Click to collapse
Same here, one day before the bootloop.

My Nexus 5X was doing exactly the same thing like half a year ago. Oh man how many times I was at 20% battery at 10 am (charging it overnight since I bought it)... It is still fully functional and stopped doing it, fortunately.

rochrunner said:
Google is sending me a replacement for my bootloop-bricked 5x, but I was just thinking back and remember something that happened the day before it failed. I was sitting in a restaurant when I felt like something was burning my leg. I pulled out the 5x and it was hot as hell! This has happened before and I assume it's some app or other software that gets locked into a CPU-intensive process -- it also will drain the battery very quickly when it does this! So I "solved" it by rebooting the phone and all was well. But I'm thinking now that if this problem is aggravated by heat, that's probably when it started to fail.
Click to expand...
Click to collapse
I experienced the exact same thing except for the part that it was hot because I by fault turned on 4K recording and kept it in therefore it was capturing 4K video continuously so it went hot. Haven't experienced bootloop on the device.

Randomly turning off after lock.

Hello, recently I've noticed that sometimes my phone Is turned off after pulling it out of my pocket. It never seems to crash during use so I have to hold the power button to turn it on when I pull it out of my pocket.
This happened on the latest official MIUI which prompted me to unlock the phone and install Pixel (to see if it was a ROM issue).
So now I'm on a clean install of the latest pixel ROM and it still happens (maybe once a day).
I've tried uninstalling all apps which I think may have an effect. I don't remember ever dropping my phone or damaging it so what else could it be?
- can I reset the battery?
- is there any way I can track what my phone is doing so I can see what was happening before the phone powered off?
I bought it off AliExpress so I doubt I can fix it under warranty (especially now it's unlocked).
Many thanks

I literally came here to post something along these lines, my phone started randomly shutting down just today, and it happened like 10 times already. Just like you it mostly happens in deep sleep/when it's in standby but I've noticed it shutting down while I was using it too. I'm running Aosip Pie's 270119 build.

Matt17BR said:
I literally came here to post something along these lines, my phone started randomly shutting down just today, and it happened like 10 times already. Just like you it mostly happens in deep sleep/when it's in standby but I've noticed it shutting down while I was using it too. I'm running Aosip Pie's 270119 build.
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Click to collapse
Just had it happen twice last night. Literally done nothing to warrant it.
I'm wondering if I need to replace the battery at this point.

Urgh, happened again tonight. I have absolutely no idea what could be causing this

Crosshash said:
Urgh, happened again tonight. I have absolutely no idea what could be causing this
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Maybe it's the battery's fault. Why don't you take it to service center and tell them that your device shuts down after some time.

Ordered a replacement battery so we'll see if that fixes it. Seemed to be fine the last couple of days but tonight in town it turned off about 5 times by itself; I wonder if GPS has something to do with it.
[edit] regarding the service centre, I ordered the phone to the UK from Aliexpress so I don't have any warranty. Replacing the battery is probably my last shot at salvaging this issue.

Just to also add, it seems to just be random shutting down now; it turned off during use (not after lock) last night too.

Same here. If anyone knows a fix, please share. Started today.

Mine turns off when as soon as I turned on then when I turned on again it turns on normally.Why?

I have the same issue but I've found a solutions.
Just I open my phone and I place a little peace of paper to block the connector of the battery.
The problem is the connector are not correctly attached.
Hope that help you me it's good a long 1month after 5 months of sheet.

Screen of huawei dark even at 100% brightness

Hi, I’m having a problem with my Huawei Mate 20 that I bought in 2019. The screen brightness is too low even when set to 100%. This started happening two days ago after I spent the day outside in the sun (i don't know if hot temperatures influenced but has already been 2 days so is strange). When I got home, I charged my phone and opened some apps, but it started crashing and the screen went black. I tried force rebooting it multiple times but the screen remained black. I thought it might be a battery issue so I charged it for an hour and a half but still nothing. After 40 minutes, I accidentally pointed a lamp at my phone and could see that it was working perfectly but the brightness was very low. A similar thing happened to me in 2020 but I can’t remember how I fixed it. I tried searching for solutions online and on XDA developers but none of them worked for me except one that involved ADB which I can’t try because for some reason I can’t connect my phone to my PC with USB debugging. My warranty has expired like 2 years ago so lol... and I haven’t received a response from Huawei support yet (i emailed them yesterday)

Welcome to XDA.
It was heat damaged. Anything above 125F can do it. Exposure to direct sunlight on a hot day is especially bad.
I did this accidentally to my Samsung S4+ years ago. Very faded out and got worse the more I used it.
Oddly after sitting unused it got slightly better. After I got a new phone it sat for months unused, it improve further still. After 3 years it appears to operate normally now. The crystals seem to have reverted back. Peculiar critters.
Yours may or may not do the same. There may be a way to accelerate the process. Mine sat in both hot and cold environments during that time.
Putting a charge on the crystals by using the phone is probably what hindered their recovery.
Either replace the display or let it rest. Using it will likely make it worse...

blackhawk said:
Welcome to XDA.
It was heat damaged. Anything above 125F can do it. Exposure to direct sunlight on a hot day is especially bad.
I did this accidentally to my Samsung S4+ years ago. Very faded out and got worse the more I used it.
Oddly after sitting unused it got slightly better. After I got a new phone it sat for months unused, it improve further still. After 3 years it appears to operate normally now. The crystals seem to have reverted back. Peculiar critters.
Yours may or may not do the same. There may be a way to accelerate the process. Mine sat in both hot and cold environments during that time.
Putting a charge on the crystals by using the phone is probably what hindered their recovery.
Either replace the display or let it rest. Using it will likely make it worse...
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Click to collapse
Hi black, thank you for the warm welcome and for responding to me. In fact, now that I think about it, the last time this happened to me, I had exposed it to a lot of sunlight. Would it be a good idea to place it in a cooler or shadier location to speed up its recovery? And approximately how long should I let it rest? About a week?

Luke221 said:
Hi black, thank you for the warm welcome and for responding to me. In fact, now that I think about it, the last time this happened to me, I had exposed it to a lot of sunlight. Would it be a good idea to place it in a cooler or shadier location to speed up its recovery? And approximately how long should I let it rest? About a week?
Click to expand...
Click to collapse
Cooling it might hinder it's recovery. Not really sure. I was surprised when mine eventually recovered. Not saying this will be your outcome.
Also it may take way longer then is practical
If you need to pull data leave it sit for as long as you can wait.
It's back lighting is working, right?

blackhawk said:
Cooling it might hinder it's recovery. Not really sure. I was surprised when mine eventually recovered. Not saying this will be your outcome.
Also it may take way longer then is practical
If you need to pull data leave it sit for as long as you can wait.
It's back lighting is working, right?
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Click to collapse
Lol, it looks like i just ****ed up my phone. Before I started this thread on the forum, for pure curiosity, I tried to activate the torch but it didn’t work despite multiple attempts. I hope it’s not a hardware issue ()

Luke221 said:
Lol, it looks like i just ****ed up my phone. Before I started this thread on the forum, for pure curiosity, I tried to activate the torch but it didn’t work despite multiple attempts. I hope it’s not a hardware issue ()
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Click to collapse
It can easily happen; protect from drops, water... and heat.
The battery may have failed if the phone died completely.