Develop Bugs

Should I exchange my phone?

Today, I dropped my phone on the carpet from my desk and the auto-rotate stopped working. Upon searching for solution, I found that quite some people had same issue and fixed it by tapping it. After 30 minutes also playing around with it lightly banging on the cushioned surface, I finally got the auto rotate back. Now, I bought it through Best Buy, and afaik it is possible to return the phone within 14 days almost no questions asked. Should I exchange for new one hoping it wouldn't happen again? 2 years of having droid razr M I never experienced such issue even though I dropped it numerous times so I'm concerned that it may happen again.

dreamjaeil said:
Today, I dropped my phone on the carpet from my desk and the auto-rotate stopped working. Upon searching for solution, I found that quite some people had same issue and fixed it by tapping it. After 30 minutes also playing around with it lightly banging on the cushioned surface, I finally got the auto rotate back. Now, I bought it through Best Buy, and afaik it is possible to return the phone within 14 days almost no questions asked. Should I exchange for new one hoping it wouldn't happen again? 2 years of having droid razr M I never experienced such issue even though I dropped it numerous times so I'm concerned that it may happen again.
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If you're worried about it becoming an issue again, and just the fact that if you drop it again it could re-occur, so I say go for it. Go into best buy and tell them what happened and say you are worried about it and they will probably exchange it especially if you are with in the 14 day time period. I've never had this problem before so other than that I don't really know what else to say.

The rotation stopping is due to the battery being knocked loose. I wouldn't worry too much about it.

4th time a charm?

So, I decided to go for one more exchange on my watch, taking up the offer of the BB manager that they would take it back after the 15 day period. After it started with the sudden drop in battery, which was very bad today, 40% in 2 hours, plus the difficulty with the charger and the HRM not working, I decide it was worth another go. Turns out the local BB just got a new shipment in. So, I actually went in and bought another one, before giving up the one I had. No red tint, the battery charger is nice and tight, it clicks right in and starts charging, and, the HRM actually works. I don't know how well yet, but decidedly better than the last one which wouldn't record more than a few seconds. This one successfully recorded HR for 15 minutes continuously without any freezes. So, more testing to do on the HRM, but, so far looks like it was a good decision to go back for another one. Already took the other one back and got the refund. :fingers-crossed:

Cool. I am tempted by this watch but it looks like it's a lotery to have a good one (not red tint, good battery...)

Yeah, I think Huawei has some QC issues. Now, whether the watch I just got came from a different batch, and they did something in the interim to fix some of the problems, or if it is just a hit or miss thing, hard to say at this point. If we start getting a lot of reports of more recently purchased watches having few problems, that might suggest the former. The battery issue could still crop up though. This watch out of the box seems to be getting much better battery life.

Moto 360 2nd gen reboot loop

My watch has entered a weird state. Probably after an update but I haven't noticed anything.
While off charger, it just tries to restart all the time. The screen is black and every 10 seconds it does once or twice a short vibration. In one case I noticed it went further with the boot up sequence and occasionally I can see bootloader / fastboot there (dark screen, small colorful text, debug info). This is happening until the battery dies off.
When I put it on charger, it usually starts booting up. It often goes up to the "Installing apps 1 of 20" screen. Very often it restarts itself during this phase but sometimes it goes beyond that and the watch actually starts. I can see the charging indicator and change it colors with swipe.
If removed from the charger, it immediately dies
What's weird that after a while, the charging indicator disappears and is replaced with the actual Android Wear interface I can interact with. I tried to go to settings and hit reset, but it just restarts the watch. Doesn't do the reset.
Usually the longer the watch sits in the charger, the worse the behavior is (ie it's just constantly restarting after a while). I get the best results when I let the battery die and then put it on the charger.
Also the watch is really really warm the whole time.
To me it seems like a software problem. If it was a phone, I'd just invoke factory reset somehow, over the cable or through boot menu. Is there a trick how to do it with the watch as well? Are there any stores with required equipment? I really don't want to send it back.

Same here mate, did you eventually solve it?? How? I really don't want to return it..

nicofit said:
Same here mate, did you eventually solve it?? How? I really don't want to return it..
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I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.

tobice said:
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
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You're right, not what I wanted to read... I turned it off now, with the silly hope to wake up tomorrow and see it working again. While leaving it on the charger it became way too warm.
The worst is that this is my wife's watch, and she is even less patient than I am
Damn

Hello,
I have the almost the same issue. Last Friday my watch died randomly when I walked home from work. The screen went black, flashed a bit in different colors and then died. Haven't been able to turn it on since. When I try to charge it, it keeps getting stuck in a reboot loop. I can't do nothing...super annoying. It's been 10 months for me since I bought it but I guess that's out of these "6 months warranty" that then give. Crazy, only 6 months!

Same issue
Does soneone has a solition so far?

wjhessels said:
Does soneone has a solition so far?
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have you tried getting it on to bootloader whilst on the charger just hold the power button down mine does it sometimes but it boots eventualy

Won't boot unless charging

Hi,
I have the gen 1 Moto 360 and I've used it pretty consistently since I got it shortly after release. I've recently started having a strange problem - if I turn the watch off (the whole thing through Settings, not the screen), it won't boot. It'll go through the Motorola "M" screen and then start on the Android Wear boot animation, but always crashes there. The screen turns off suddenly without any visible glitches or errors. I can do this all day long and it always crashes in the boot animation, though not always at the same time in it. On the other hand, if I place it in the charger (regardless of how much charge the battery has), it will automatically start booting and will make it all the way through no problem. I've tried booting through Recovery and even doing a Factory Reset but nothing seems to work other than putting it on the charger (which isn't terribly conventient unless I'm at home).
Based on some of the other threads I'm seeing this is probably a fairly minor problem (fairly easy to just not turn the watch off), but does anyone have any ideas on how to fix it (or even why putting it in the charger makes it work)?
Thanks!

Same problem being discussed here : http://forum.xda-developers.com/moto-360/help/frustrated-360-off-randomly-t3198154

this exact problem occurred with my first moto360. moto replaced it as though it were still under warranty. the replacement watch is now starting to do the same thing. looks like it is just due to battery age, like their hardware that is designed to prevent it from turning on with a "low" battery is reading it wrong. Android Wear is just unstable enough so that some days Wear doesn't respond and eventually ends with a reboot which means OFF until back at charger, even with 80-90% battery!

i had this exact problem. it was a dodgy battery, i opened the watch up and replaced the battery. Since then it has been good

Finding a good quality WX30 battery in August 2018
Are you able to share where you sourced a 'good' WX30 battery from?
I've been happy with my Moto 360 Gen 1 for exactly 2 years, until a couple of weeks ago when all the classic battery problems started (random shutdowns after a couple of hours, still 70% left, slightly bulging back). I've succeeded in learning how to get out the 4 clips, disassemble and reassemble the body, kudos = search for YouTube 'easy Moto 360 batery replacement video'.
Unless anyone has any good tips, I'm about to play the eBay battery lottery. Motorola has confirmed to me that they do not sell the batteries separately. Typical.

jonno66 said:
Are you able to share where you sourced a 'good' WX30 battery from?
I've been happy with my Moto 360 Gen 1 for exactly 2 years, until a couple of weeks ago when all the classic battery problems started (random shutdowns after a couple of hours, still 70% left, slightly bulging back). I've succeeded in learning how to get out the 4 clips, disassemble and reassemble the body, kudos = search for YouTube 'easy Moto 360 batery replacement video'.
Unless anyone has any good tips, I'm about to play the eBay battery lottery. Motorola has confirmed to me that they do not sell the batteries separately. Typical.
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I have literally changed mine this morning... So far so good, no random dying at 70%+ and I ordered this one... https://www.ebay.co.uk/itm/163139641091
I doubt its genuine. its is 330mAh not 300mAh and is from a different manufacturer, however, its worth a tenner to see what happens! Also, how easy is the dissassembly fromt hat video, I watched the exact same one. was in peices in 10 minutes and back together quicker!

Platypus222 said:
Hi,
I have the gen 1 Moto 360 and I've used it pretty consistently since I got it shortly after release. I've recently started having a strange problem - if I turn the watch off (the whole thing through Settings, not the screen), it won't boot. It'll go through the Motorola "M" screen and then start on the Android Wear boot animation, but always crashes there. The screen turns off suddenly without any visible glitches or errors. I can do this all day long and it always crashes in the boot animation, though not always at the same time in it. On the other hand, if I place it in the charger (regardless of how much charge the battery has), it will automatically start booting and will make it all the way through no problem. I've tried booting through Recovery and even doing a Factory Reset but nothing seems to work other than putting it on the charger (which isn't terribly conventient unless I'm at home).
Based on some of the other threads I'm seeing this is probably a fairly minor problem (fairly easy to just not turn the watch off), but does anyone have any ideas on how to fix it (or even why putting it in the charger makes it work)?
Thanks!
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Click to collapse
I have the same problem
I leave it charging for 5 to 10 minutes and it will boot up but it also crashes and shuts down itself
I feel like the watch is selfaware
I need help
Thanks

Second Pixel C with same issue - backlight stops working.

I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...

My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.

My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.

I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.

Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk

I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.

Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.

did you manage to fix your issue ?

Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)

Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.

HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....

I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing

The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it