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Hi all,
I know this has been asked before but instead of hijacking someone else’s thread I thought it best to start my own.
I got the HTC one X last Saturday (07/04/12) I have been messing around and getting used to the phone for a week now as I was an iPhone user. So I have not done much with the phone lately. Today I decided on my lunch break to play the game Where's My Water. After about 20 mins I noticed that the screen was very hot. In fact it was that hot it was uncomfortable to touch (mainly at the top) also the back of the phone (mainly at the top) was hot.
I know some people have mentioned that the handset get warm but mine is getting very hot, is this normal for this phone or would this be classed as a fault?? If this is a fault what should I do, contact HTC or go back to the retailer?
Thanks
As far as I know, you would check with retailer for replacement, if this turns out to be a defect. Mine never got that hot, but I don't remember playing for more than few minutes.
THanks schriss for a quick responce. I would also like to hear from other users who have done a bit of gaming on the phone to see if they also experience the same heat issue.
I have this problem too, but I've seen many others report this so I'm wondering if this is just the way the phone is made.
Is there any definitive way to find out how hot my phone gets, without relying on my feeling, such that I can send some actual numbers to HTC support/cross verify with you guys that this is actually an individual phone defect, and not just bad design present on all of the HOXs?
How much is infrared/laser thermometer?
---------- Post added at 03:24 PM ---------- Previous post was at 03:01 PM ----------
I just launched Shadowgun for 5 mins and phone got worm, not nowhere near "hot". It didn't become wormer and wormer, just stayed "worm".
mine tends to get really warm on charging and when im on a long duration call..otherwise its okay..
Official HTC Statement: HTC One X is normal to overheat
Well that's a big party pooper.
JayceOoi: My wife found the exact same link yesterday at work and sent it to me. I decided to try and call the retailer anyway and they agreed to swap it out. So today I have a new phone and will need to pop it on charge tonight and see what it does after a gaming session.
I know they can get warm but not the temps I was getting Fingers crossed.
It's subjective.. I guess until we all get infrared/laser temp, we can't compare. For me it never gets hot, its always either worm or very worm, but I would never call it hot.
Abernus said:
Hi all,
I know this has been asked before but instead of hijacking someone else’s thread I thought it best to start my own.
I got the HTC one X last Saturday (07/04/12) I have been messing around and getting used to the phone for a week now as I was an iPhone user. So I have not done much with the phone lately. Today I decided on my lunch break to play the game Where's My Water. After about 20 mins I noticed that the screen was very hot. In fact it was that hot it was uncomfortable to touch (mainly at the top) also the back of the phone (mainly at the top) was hot.
I know some people have mentioned that the handset get warm but mine is getting very hot, is this normal for this phone or would this be classed as a fault?? If this is a fault what should I do, contact HTC or go back to the retailer?
Thanks
Click to expand...
Click to collapse
I have this problem of overheating too...
which is also playing games mostly
at the top part too...
I knew how hot it was by using this app called batter indicator
it went to 55 degrees Celcius and as mentioned by the previous post it's normal
it always happens though, whenever I play games and have to stop
I'm also wondering whether I should check with my retailer
may I know where you got your phone from?
Abernus: How is the result of your new set?
for me i experienced this one time , i was just starting a call and i felt the phone is getting so hot next to my ear , i ended the call as soon as i can ( it was my boss , i dont htin he will belive me if i told her that i have to end up the call becaus emy phone is geytting hot ) and the device temp didn't go down so i turned it off for a while the turned it , it seemed fine after that
I noticed mine was getting quite hot today just in stand by mode it shut its self off after a while, think i may have a fault on the handset as when i checked to see how the battery was doing just before it shut down it was on 28%
This happened to me browsing for 20 minutes straight on the 1.28 OTA. The battery monitor was reading 55C. I do not understand the reason for all this heat. I guess I can see gaming getting it that hot, but browsing with no Flash?
Needless to stay I think I'm going to stick with the Galaxy Nexus for a while longer and send back the One X. Too many issues for a $700 phone.
Well after having my new handset for a few days now I can confirm it gets nowhere near as hot as the old one did. However there is a different fault now. The screen seems loose in one corner of the device.
I have been reading reports of screen flexing. When I press (not hard) on the bottom left of the screen you have hear the screen stick back down the pop up again. If you give it a slightly harder press it will stay stuck for a while and then pop back up. There is no visible gap between the screen but there is play in the screen. Not sure if I should take this one back or just leave it as the phone still works.
Well after having my new handset for a few days now I can confirm it gets no where near as hot as the old one did. Hwoever there is a different fault now. The screen sems loose in one corner of the device.
Mine went for 100% to 70% in 1 hour and i was not running anything on it, it got hot just under the camera, it went up to 45.9c , I checked running processes and facebook was using 10% my highest process, strange how i have never even used it, I killed it and it re-appeared, I decided to re-boot the phone and everything went back to normal.
I have not played a single game on my HOX since i got it, so much for ICS , and android closing down misbehaving software automatically.
John.
Anyone experiencing a very hot phone with the new G4? I thought that they chose the 808 vs the 810 because of heat problems, but when I have Tune-in running in the background or Google Play is updating 6 apps, the phone gets extremely hot. I just got a warning that it was 51c/123F. That's quite hot for doing so little. Nothing else was going on.
Anyone else experiencing this issue?
that sounds concerning... probably yet another defective G4. I haven't seen a temp over 105 on mine
I've noticed it getting very hot in my pocket. I've only noticed this a handful of times with my previous phones (G3, G2, SG4, SG3, SG2, etc), but it's happened quite a bit in the week that I've had the G4.
Mine feels as cool as a dead cow.
Sent from my LG-H811 using Tapatalk
Most of the time, mine is too, but if it does anything slightly intensive (I don't think updating apps or playing tune-in radio as intensive), I get warnings about battery temps and it feels very hot right around the buttons/camera and on the glass side. There are times, when it's just sitting in my pocket and I can feel how hot it is. It's not burn-the-skin hot, but it's uncomfortable to keep in my pocket. Normally, battery temp in the high 80s low 90s, but at these times it's registering over 100F.
rsbenedict said:
Anyone experiencing a very hot phone with the new G4? I thought that they chose the 808 vs the 810 because of heat problems, but when I have Tune-in running in the background or Google Play is updating 6 apps, the phone gets extremely hot. I just got a warning that it was 51c/123F. That's quite hot for doing so little. Nothing else was going on.
Anyone else experiencing this issue?
Click to expand...
Click to collapse
I use TuneIn regularly, also Google maps when driving, and I haven't noticed any increase on temperature at all, not even when charging.
Mine is always cool as a dead cow too, LMAO!
I tweeted t-mobile help to see what they have to say.
Mine hasn't even gotten remotely warm, even if I play with it while plugged in.
Nope.
Sent from my LG-H811 using Tapatalk
Mine got warm inmy pocket next to my wallet out in 105 degree weather...not hot but warm
I have the same issue. Gets really hot just from simple things like web browsing and games that are not graphic intense
I told T-Mobile and they keep saying that I'm running too many things in the background. I've used this phone the exact same as I used G3 and it never got hot like that. The only time it would get hot would be in the car with tune-in + gps + charging was going on.
I have had it get hot in my pocket too. So hot i needed to move it to a different place. Not sure what was causing it but i hope someone figures it out..
Same here. Not sure what to do since some say theirs doesn't get hot and some say they do.
So I took my phone to T-mobile today and they first went through "your phone is hot for idiots," telling me that running too many apps, leaving it out in the sun, using a case, playing games, etc, can cause the phone to get hot. I told them that it got hot when the play store updates apps. She said she could fix that and turned of auto update. Really? I showed her the current temp of 81F. I then turned on Tune-in Radio and made a phone call. In the matter of 7 minutes, the temp wen from 81F to 96F. Still okay. I turned off Tune-in Radio and hung up the phone and then turned on Periscope. The temps raced to 109F. The buttons were hot to the touch and my batter app warned me about the battery being too hot.
They told me it was too soon for the warranty. Really, too soon? And because I was in the buyer's remorse period, that since I bought it online, I would have to return the phone online and once they received the phone, they would send me out another one. What? They said I would be 7-10 days without a phone because they only ship ground, not overnight. The representative in the store offered me a loaner phone which was a flip phone circa 2002. I told her that was unacceptable. If I purchased it from T-mobile online, it should be just as if I purchased it at a local store. I can buy on Bestbuy.com and return to the local store. They said no. She talked to her manager who then told her to complain on the phone and after about 45 minutes, she got them to send me a new phone (5-7 days) and then when I receive it, I can ship back my too-hot phone.
The manager didn't think that 109F or 117F temps were too bad. I told him, that these were the temperatures that dangerous battery malfunctions are made of. I had a battery that bulged almost to the point of breakage on my Sprint PPC 6600 back in 2009.
So hopefully, this will resolve my problems. I'm supposed to get the LG second battery on Saturday. I'll swap batteries to see if it is just the battery.
Oh, I also forgot to mention that T-Mobile twitter told me to restore my phone to stock, out-of-the box state. Don't log in using my gmail credentials and leave the phone in the default stage for a few days to see if it happens again. Really? What's the point of having a smart phone if all you can do is text and receive calls? Without gmail credentials, I can't download apps, I can't check my email, or do anything else you're supposed to do with a smart phone. Of course texting and cell phone alone shouldn't tax a smart phone. Duh!
Frustrated, to say the least.
Did they require a receipt ? I am thinking of getting a replacement. i have a leather g4 that overheats and when it gets hot around 105f it is unusable almost as if it throttles the cpu down all the way to the point where its lagging like crazy…Its so annoying but anyways i think im going to try to get a replacement but i do not have a receipt..
They said if you ordered online, you must return online and yes with receipt. They said they need a store receipt (not an online one) to return at the store.
Mine gets so hot doing just dumb things, it can't be working correctly. It will go from 80 to over 100 in a matter of minutes.
Just called customer service and they got me to online store services and I told them mine was getting hot just from simple web browsing and if I could get an exchange. They said since its still within 20 days they can apply a buyers remorse thing and they next day aired it for me. They basically said because I'm still within the return window they'll send me a new one cause they want to be sure I get a good device.
Nice. Good for you. I hope once my new one gets here, I will no longer have any issues. I'm going to run the same apps simultaneously and see if the temps stay the same.
Found out how to fix it ! Factory reset your phone and it will also receive the stability software update. Mins seems better and is charging faster !
So ive had my Tmobile G4 for about 3 weeks now. Ive been using the G series since it started. I love the G4 but wow ive never had a phone with this type of heating issue.
There is not a time when the phone js not at least warm to touch. Few times a day it gets to the point where its too hot to touch at all. Forget about making a phone call way to hot to lut against face.
Im not doing muxh of anything either. Web browse etc... But its hot at idle screen off just sitting there.
Anyone have issues with heating? Multiple times its given me the over heating message and shuts off phone.
Last night for example it got to 80c.... Thats fricken hot!
Could factory reset help it? I dont know what to do at this point? Am i just having to get a replacement? As i type this from my g4 sensors showing high 60 to low 70C.
The heat is generating from the top half of the phone btw. Like at the camera it feels like.
Any suggestions or help? Thanks
Syntax323 said:
So ive had my Tmobile G4 for about 3 weeks now. Ive been using the G series since it started. I love the G4 but wow ive never had a phone with this type of heating issue.
There is not a time when the phone js not at least warm to touch. Few times a day it gets to the point where its too hot to touch at all. Forget about making a phone call way to hot to lut against face.
Im not doing muxh of anything either. Web browse etc... But its hot at idle screen off just sitting there.
Anyone have issues with heating? Multiple times its given me the over heating message and shuts off phone.
Last night for example it got to 80c.... Thats fricken hot!
Could factory reset help it? I dont know what to do at this point? Am i just having to get a replacement? As i type this from my g4 sensors showing high 60 to low 70C.
The heat is generating from the top half of the phone btw. Like at the camera it feels like.
Any suggestions or help? Thanks
Click to expand...
Click to collapse
Is the battery draining abnormally fast? Check the usage for play service, could need that fix
If you live in a hot area like me, such as LA, then you probably experienced phone shutting down while using phone as a GPS due to the overheat.
I've never Had that problems with all of my previous phones but I'd give few software updates for optimization.
Sent from my LG-H811 using XDA Free mobile app
Yeah battery is draibing very fasy. I use a battery monitor and nothing is sucking it up.
Also, i live in Arizona where it has been 110 degrees daily. Though it hasnt shut down from heat outside or when using gps yet.
It shut down with over heat warning last night in my apartment where its 67 degrees in here while i was on google.com just browsing. So im clueless right now.
I just cleared cache partition and booted to safe mode to see if it runs any better.
I can leave my phone on my table for an hour and pick it up and itll still be scorching hot doing nothing. Its literally never not hot to touch.
Yeah. That's the mytmobile app... Unchecked all the boxes in the settings. Helped me
Sent from my LG-H811 using Tapatalk
My 1st Tmobile G4 Online Preorder had some problems mostly screen. I sent it back. I went to the store and bought one. That one was always hot as well. It was always throwing warnings at me. I had Gmaps on in my car with the AC on and only 70F out the time and it shut down on me. I called Tmobile and did some master reset etc and still was the same. I finally just went back to the store and told them to exchange it after they seen how hot it got in store. Tired to tell me I was at 15days when I went back in but I called in a few days before and asked what day was the 14th Monday or Tuesday I guess they count Purchase day as day 1 and that's what I thought but the person I talked to said no but they called Manager and they honored it. This phone finally seems to be good a few little issue's but they should get worked out soon with software we all hope. The 1st 2 phone's I had the Update Pushed to my phone the 3rd one was already on the phone so might be newer batch ? I was not happy spending over $600 on the phone with the issue's I had on those til this 3rd one which is good so far.
Syntax323 said:
I can leave my phone on my table for an hour and pick it up and itll still be scorching hot doing nothing. Its literally never not hot to touch.
Click to expand...
Click to collapse
Then I'd say that even when it's doing nothing, it's still actually doing something, maybe just something it shouldn't be doing.
My Verizon G4 ran warm, and I was disappointed with the battery life. Different monitoring tools were unable to point me to what app (?) was causing the problem. Sometimes it would stay cooler after a reboot. Mine was never just constantly hot, however. Mine would be cool sometimes when sitting around, and then sometimes warm. Like taking it off the charger in the mornings, some days it would be cool, others it would be warm (~95F or so), when it had been just sitting there with the screen off.
Just now for example. After i replied here i out my phone on my table. I just now picked it up and it was 74 C. Scorching. Like its just gonna melt ibro a pile of G4 goo lol.
I guess ill call my store on Monday. Safe mode and clearing cache partition didnt help at all.
Syntax323 said:
Just now for example. After i replied here i out my phone on my table. I just now picked it up and it was 74 C. Scorching. Like its just gonna melt ibro a pile of G4 goo lol.
I guess ill call my store on Monday. Safe mode and clearing cache partition didnt help at all.
Click to expand...
Click to collapse
Are you using a case with it? I recently had overheating issues and figured out that the leather wallet case I was using was causing my G4 leather to overheat. It went as high as 112°5F But as soon as removed it it went back to normal.
Sent from my LG-H811 using XDA Free mobile app
jjdevega said:
Are you using a case with it? I recently had overheating issues and figured out that the leather wallet case I was using was causing my G4 leather to overheat. It went as high as 112°5F But as soon as removed it it went back to normal.
Sent from my LG-H811 using XDA Free mobile app
Click to expand...
Click to collapse
Nah I have the black version normal backing not the leather version. I have the thin Tech21 case but i took it off a week ago to see if this helps.
As im typing this my phone is at 75C which is 167 degrees F! So hot!
Possible a Facorty reset could help? I really dont have many apps installed right now either. Since its relatively new ive been slowly installing apps. I started blank, didnt install anything from backups etc. The apps i do have installed are pretty basic. Nothing syncing or running. Ive been clear the recents aswell just to try. Frustrating
Have you tried turning off WiFi? I've noticed occasionally that my phone will constantly drop WiFi on my home router and reconnect a few seconds later, repeating this until I restart the router. All of that constant disconnecting and reconnecting makes it pretty hot...
Sent from my LG-H811 using Tapatalk
All latest smartphones heat up
Sent from my SM-G920T
Supersanborn said:
Have you tried turning off WiFi? I've noticed occasionally that my phone will constantly drop WiFi on my home router and reconnect a few seconds later, repeating this until I restart the router. All of that constant disconnecting and reconnecting makes it pretty hot...
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Yeah its happening regardless. I turn data off when im on wifi and my wifi never loses connection, it stays constant. Though i did try a few days ago using no data or wifi and same dral, just hot.
Have you tried a factory reset? I leave my wifi on and stream music and everything. The only time it gets warm is when I Fast Charge. But I mostly wirelessly charge so its still cool.
Maybe you should exchange it.
I'm second on that doing factory reset. Seems like you have a corrupted profile or rogue app, or both.
Sent from my LG-H811 using XDA Free mobile app
What sensors are you referring to? With wich app? That's fundamental
I were having over heating problems on my G4. It were so hot at one point that my 6 year old daughter picked it up to play a game on it. The phone was that hot my daughter actually started crying cause the phone burnt her hand. This is not good. I have an awful lot of applications on my handset, over 300 so before I contacted LG I did a LG backup and reset. I restored probably half the apps what I had and a week after I haven't had a problem and the phone seems to be running as it should. The phone isn't even warm.
My theory is the G4 has 64bit processors. The snapdragon 810 processors were known for over heating and the G4 uses the snapdragon 808 processors for this reason. The 64bit processors deal with twice the data at the same time to the old 32bit processors and this contributes to them getting too hot. I feel that a few tweaks by developers and updates from LG is what's needed to combat the over heating. Time is our friend here and a bit of common sense. When you install a new app and overheating occurs then just remove the problem app. I always see how the app affects the handset now for over heating problems.
The 64bit processors in the G4 are new and need to have some updates to combat the overheating I feel. I recommend a system restore, debloating and only using the apps what you need.
I remember when pc's went from 32bit to 64bit processors. There were processors burning out, melting, water cooling became popular and bigger fans to combat the over heating. In time it sorted itself out so I feel this is the case for the G4 and other new handsets running 64bit processors.
Hope this helps.
Did anyone try unchecking the boxes in the my T-Mobile app? My phone went from 50% to %5 in less than 30 mins running crazy hot. You could also try uninstalling the app updates, or using the debloater tool on xda to disable it.
Sent from my LG-H811 using Tapatalk
Same here, although not so hot that it "burns". iPhone 6 got warm but never so hot - software improvements should help combat this over time. +1 on the debloat tool.
One may argue the dead air via removable back cover can act as an insulator vs a compact design. Maybe just get an Otterbox/Thick case so you can't notice the heat as much? Could possibly lower battery lifespan though.
I've had my AT&T G4 for a little over a week. The first couple days the battery life was horrendous so I did a factory reset. The battery life improved greatly however that's when I noticed the top half of my screen getting unbearably hot. Another factory reset didn't solve the issue. So I talked with an AT&T Rep and am taking mine in for a replacement now. Hopefully will resolve this issue. Will update.
Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
LOL
Sent from my SM-G935T using Tapatalk
Time to hand yours in. Symptoms of battery failure right there.
Sent from my SM-N930F using Tapatalk
Sounds more like the symptoms of a bootlooping and brick.
ooMoo said:
Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
Click to expand...
Click to collapse
Seriously?
Words fail me. That takes some doing!
Ryland
Force reboot is volume up and power at the same time isn't it?
rcoburn, do not laugh at other's problems, if you do not have anything useful to say, please be polite, and say nothing, instead of making fun at others expense, think ways to make yourself useful
ooMoo said:
Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
Click to expand...
Click to collapse
There's no reason for the battery failure to affect the cpu unless the heat is in excess of 80C or so. Was the phone really hot or around only 45-50C? If the latter is the case, it could have just been a rogue app loading cpu 100%. Also, was the charge on battery below 80%? The thermal runaway shouldn't happen happen begin below those values, but you never know. Also, make sure that the phone isn't bulging from excessive pressure in the battery...
I'd just like to remind everyone to keep things respectful please.
Thanks!
Just out of curiosity, is this your original or replacement unit?
Either way, it definitely looks like it's signs of a faulty battery. My original unit went to infinite bootloop after shutting off on its own. And when I brought it to a Samsung service centre, they failed to even recover the phone. Going as far as advising me to "take advantage" of the exchange programme to get a "safe" unit.
Sent from my LG-H990 using Tapatalk
BozQ said:
Just out of curiosity, is this your original or replacement unit?
Either way, it definitely looks like it's signs of a faulty battery. My original unit went to infinite bootloop after shutting off on its own. And when I brought it to a Samsung service centre, they failed to even recover the phone. Going as far as advising me to "take advantage" of the exchange programme to get a "safe" unit.
Click to expand...
Click to collapse
Its the replacement. I've decided to return it next week now
Don't let others scare you. This isn't a battery problem.
It was very likely the CPU that was getting hot, not the battery. The CPU was processing something at 100% load for a long period of time, naturally, warming it (and the exterior of the phone) up. It took some time to respond to you pressing the power button because the CPU was still processing something else at full load.
So, it was likely the OS or an app that was stuck in a loop, causing all this to happen.
Everyone is so paranoid about the battery exploding that they are ignoring the most likely and most obvious of explanations.
The battery powers your phone, freezing and resetting doesn't really have anything to do with the battery. Could be the processor, software etc.
And outside of MAYBE getting a little hot, I'm pretty sure there's no symptoms of a bad battery before it expands, at least none we can see since the battery is locked inside of the phone.
At this point the speaker could go out and people would scream "IT'S ABOUT TO BLOW!"
Like if you think the Title is actually real funny?
This msg will self-destruct in 24 hrs
Sent from my SM-N930F using XDA-Developers mobile app
And on that note, I believe that this thread has run its course.
Remember, you are continuing to use a device that has been recalled. You do so at your own risk. As someone who repairs devices for a living, I can tell you that the battery can have an effect on the way your device operates if it is not outputting the proper power. There's a lot of incorrect information in this thread. You have to look at the big picture here, this was a massive recall for a reason. I suggest you heed the warning and return the device.
Thread closed.
Hi all.
My Nexus 5X (9 months old) suddently turned off while I had it stand-by and listening to spotify through my earphones.
I thought it was weird since it has never happened before, and thought turning it on again would solve it.
But it didn't. It booted very laggy and didn't turn on (didn't see my lockscreen).
Then over a couple of hours it was automatically booting, showing Google, a couple of times, eventually it showed the lockscreen, I thought it was normal again, opened snapchat, opened a few snaps, and it turned black again.. Rebooting out of itself but didn't finish booting. Battery was 90 when this weird stuff started happening. Ended up with 13% when it turned on the last time, and it was quite hot. (Not unusually hot, but quite hot)
Any experience with this issue? Is it software or hardware related?
I have not been messing with bootloader/recovery or anything. It's standard and not rooted.
Thanks, Patrick.
@ExcesusNL: bring it back to your dealer, looks like common mainboard death.
rp158 said:
@ExcesusNL: bring it back to your dealer, looks like common mainboard death.
Click to expand...
Click to collapse
Have sent it back, luckily still have warranty..
Thx for the reply.
Patrick
I'm having the same issue, my phone is 1 year and 1 month old. Any idea if LG will consider it under warranty still? It's ridiculous it even has this problem in the first place.
instinctellekt said:
I'm having the same issue, my phone is 1 year and 1 month old. Any idea if LG will consider it under warranty still? It's ridiculous it even has this problem in the first place.
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Click to collapse
If you live in the EU, warranty protection lasts for two years. But I don't know about countries outside the EU.