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So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App
you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty
Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
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Click to collapse
Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html
Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App
Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.
Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
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You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App
jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
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Click to collapse
It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.
dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
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I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
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Click to collapse
That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.
So I dropped my phone today and cracked the screen. Already made the claim, listed a major crack or multiple cracks, blah blah blah.
What I'm wondering is this: Since it's obviously hardware damage and in no way linked to software, should I even worry about flashing back to stock before I send it in? If so would it not be just as easy, and in a sick/twisted way fulfilling, to just render the screen completely unusable after I activate the replacement? I'm thinking as long as the screen is inoperable they won't even worry about firmware/modem/etc, but wonder if that's just me being naive.
Sent from my SPH-D710 using XDA
Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.
_MetalHead_ said:
Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.
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You are the man. I figured as much, just wanted the highly regarded opinion of some XDA members . Anyways, thanks for the quick reply.
Sent from my SPH-D710 using XDA
_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.
rpnunez said:
_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.
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Click to collapse
Thanks for the additional input.
So really the only people who would care are the service techs if its a software problem or some issue they can write off on rooting? I know it voids your warranty, but who if anyone would care at all?
Sent from my SPH-D710 using XDA
This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?
Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium
elephant007 said:
This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?
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Click to collapse
I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
jhgti said:
Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium
Click to expand...
Click to collapse
I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA
mdhscanes24 said:
I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
No problem I had so refurbish issues before, so I try to go that route
ICS E4GT
So my next thought is if by some chance I brick the phone before I send it back, will that have any affect in itself? I'm debating on using my 10 day window to see if by flashing from ICS to GB to see if there's any information I can find to share with our devs as to what's bricking everybody. That is, only if there is any actual information that that could provide. If not I'll just let this horse die and just migrate to the next handset quietly.
Obviously if I could I'd just donate the phone to one of you guys as a spare to try tinkering with, but Asurion takes insurance fraud quite personally from what their site says
Sent from my SPH-D710 using XDA
You can brick it, submerge it in water, drive over it with your Hummer H1, toss it out a 10 story window, microwave it, urinate all over it and then send it back to them and it would make no difference.
Gotcha, as long as they get the phone they could care less about its actual condition.
Now would it even be helpful to flash back and forth grabbing logcats along the way or is it pretty much at a point where only source will help?
I'd like to contribute some how, figured maybe that could be my start.
Sent from my SPH-D710 using XDA
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
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Click to collapse
Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
Geordie Affy said:
Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
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Yep, sad life. My options are very limited atm.
Have you found a replacement part for the 2014 10.1?
dasmoover said:
Have you found a replacement part for the 2014 10.1?
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He might not even need a replacement part, could just be as simple as a loose connector maybes
killer8297 said:
Yep, sad life. My options are very limited atm.
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Click to collapse
Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
Geordie Affy said:
He might not even need a replacement part, could just be as simple as a loose connector maybes
Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
Click to expand...
Click to collapse
loose connector might actually be the issue but I can't tell if Idk how to open the damn thing.
The third party repair shop Samsung directed me to asks for $150 for screen replacement.
I don't want to pay extra if loose cable is the issue.
I probably should contact the ebay sales person too.
Ashade said:
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
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Click to collapse
how to kill the bootloader?
funfun99999 said:
how to kill the bootloader?
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Click to collapse
Flashing the wrong stuff. It's easier than it looks. I'm saying this because that was pretty common on the nexus 7 and they covered it under warranty. I replaced one no problem.
If you know exactly where it is flashing the bootloader through Odin it's as easy as pull the cable off.
Sent from my SM-P600 using Tapatalk 4
---------- Post added at 03:52 PM ---------- Previous post was at 03:49 PM ----------
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
Click to expand...
Click to collapse
That's really weird, they should cover it as long as it is an official product. I bought the Nexus on US and fixed it in Europe no problem. Honestly, Samsung is taking a really wrong path, I'm seriously considering not buying Samsung anymore.
killer8297 said:
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
Click to expand...
Click to collapse
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
Serinety said:
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Wow thats really helpful. I always thought the cover was adhesive taped on.
Ill give it a shot a see what happens.
Thanks for the reply.
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
lecorbusier said:
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
Click to expand...
Click to collapse
Let me take a closer look at this. I'll update in the next few days
Sent from my SM-P600 using Tapatalk
Okay so, earlier today I was running in sweats with my phone in my pocket (yea i know, im stupid) and it fell out onto the cement. Unforunately for me I didnt have a case (lesson learned, order one now). Results of the drop are in the images But yea no damage to the screen at all, just some scratches to the side and the battery door (which im going to replace) but what do I do about the side? Is there anything I can do to fix it, or anywhere I can go to fix it or like anywhere I can send it to fix it? Any help is highly appreciated!
Send it to lg for repairs
AWESOME G3
BACARDILIMON said:
Send it to lg for repairs
AWESOME G3
Click to expand...
Click to collapse
They do scratch fixes? How much is it? Does the warranty cover it?
They gonna replace the bezel. You have to call for price or just stick in a case and forget it.
AWESOME G3
Thank you so much!
I doubt you will get the same phone back so if its still running good you should keep it. You never can know what kind of crappy refurbished phone you will get back. Besides you will never see all of the scratches and scuffs with a case on.
theyd send back a used phone? wouldnt they just replace that one part?
Yeah they probably would but at there own speed. Your phone would most likely become a refurb replacement for somebody else in the future. I might be wrong maybe lg is different from most other manufacturers or maybe the manufacturers are doing it differently than they use to.
oh okay, thanks, you just saved me a **** ton lol
You should still call and ask as I said I could be wrong. But if I am right your phone is probably running better than most refurbs out there.
Ill do that, thanks for the help, much appreciated!
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
an0ther said:
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
Click to expand...
Click to collapse
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
theloneranger08 said:
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
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Click to collapse
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
toiday said:
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
Click to expand...
Click to collapse
Yeah that's probably the case but you never know.
I was soffed and unlocked so will find out soon....
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. The told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones. Also my understanding is that a phone is sent out to replace your phone, and you send your broken one back once you get your new phone.
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
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Click to collapse
That's what I thought. Its odd for a company that helps you unlock your phone,especially when they know by doing that you can pretty much do anything with it. Then turn around and say no cause your rooted
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
Click to expand...
Click to collapse
Are you in the US? I think uh oh is only for US residents. nevermind...I see Iowa now
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
jollywhitefoot said:
Are you in the US? I think uh oh is only for US residents.
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
Click to expand...
Click to collapse
Yes I'm from the USA. Midwestern guy
Not sure what is wrong. All I know is that you have to wiggle the cord just right to get it to charge. Ive tried multiple charging cords and get the same result. Its getting to the point to where its getting ready to stop charging
I would try someone else. My M7 was htcdev unlocked (likely how they know in your case), rooted, and s-off, and they still replaced the camera a couple of months ago because of the pink tint issue with no questions asked, even though it was two years old.
BR7fan said:
Yes I'm from the USA. Midwestern guy
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Click to collapse
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
jollywhitefoot said:
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
Click to expand...
Click to collapse
I did use the uh oh site. I think the lady online was just being pissy.
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
BR7fan said:
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
Click to expand...
Click to collapse
The hold on the CC is legit, to me. It's not like a carrier exchange where your carrier can just bill you if you don't send your device back. HTC doesn't really have any protection against people not returning the device without a cc number.
But them not letting you send yours back first makes no sense at all. I'd ask for a manager.
Or, have you tried your carrier? I'm AT&T and if you take it to a repair center they're usually pretty good about swapping out defective devices.
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
bigp951 said:
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
Click to expand...
Click to collapse
Well, if you don't use it you get $100 towards your next phone...so consider that
If I can keep this one in pristine condition and HTC comes out with a new beast that can compete with the market than I might use the $100 trade. But if this thing is toast and another company makes something that makes me drool than in the pool this one goes..lol.