Develop Bugs

[Q] Make phone "defective" via software mod?

Hey guys,
You all are true genius', so I will ask you all for your help/opinion.
I don't have insurance on my Incredible, because I bought it second hand, and replaced my Eris with it. Verizon won't insure the phone because it wasn't brought through them. However, If i can prove that the phone is defective on it's own accord, ie via software, maybe they will swap it.
**Mod Edit - Warranty Fraud Comments Removed** That way when I show it to them, they would have to default swap it. They would probably try and do a factory reset, but that would keep the same rooted rom, right? Not sure how that works.
Maybe i'm just being silly, and can just pay for what ever the repair is...

That is something called fraud. I don't think you're going to get much help with that

That's rather dishonest, wouldn't you say?

Sorry, I was really upset when I woke up and posted that..anyway I can have this thread deleted please? Rather embarassing, sorry, I'm just really upset i've never had a smartphone break on me

So.... what's wrong with it?

Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App

W4LLY said:
Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/
Click to expand...
Click to collapse
That kid would either have a bloody nose or would of payed for my phone in my case
Sent from my ADR6300 using XDA App

lol. Yah Verizon could care less if the phone is defective if it has a giant cracked screen. Obviously they would think that the damage to the phone affect the internals of it or something along those lines.

Not sure how you'll get a kid, who involuntarily bumped into you (at a party I'm assuming if the guy was drunk) to pay for your phone, but good luck tracking him down now. Also, probably not a great idea to have your phone sitting on your lap at a place with hard flooring while people are drunk. Put the phone in your pocket or keep it held in your hand.
I lol'd that you broke your phone trying to show up some iPhone users.

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App
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Click to collapse
Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."

yeah, it's hopeless man, you're life is officially over...
1. Google.com
2. HTC incredible digitizer
3. spend $
4. fix phone

Ive heard of replacement screens being sold on the internet.. not sure where and who would fix it for you..but its an option

It's 120 dollars for HTC's repair contractor to replace the screen. It's not the worst thing in the world.
PS get a case

FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app

csseale said:
Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."
Click to expand...
Click to collapse
Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.

AdhvanIt said:
FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app
Click to expand...
Click to collapse
You forgot one.
5. You are a dumbass.

1.) I wasn't trying to, I -did- show up my friends iPhone 4. 3g speed test using opera...not even close.
2.) I had the Verizon case, but it obviously didn't offer the best frontal support.
3.) Violence doesn't solve anything, and it was a random person I don't even know. He didnt purposely knock into me..he was just a drunk idiot. My grip could have been better/been paying attention to it more.
4.) Thank you all for the various replies/solutions.
If HTC replaces the screen for 120$, I'm really ok with that. Apple charges 199$ for an iPhone 4 screen.
I understand how warrantee's work, I fix iPhones all day. I know that accidental/physical damage is not covered under a typical warranty, but Verizon's Insurance policy (7$ a month, with an 80$ deductable) is normally great because it will replace your phone NO MATTER WHAT, that involves falling off a cliff, cracked screen, ect.
The problem is that since i got my Incredible second hand, and not though VZ, they wouldn't transfer my insurance to the new phone. So, I can go back to using my Eris..but I really am in love with my Incredible.
5.) I know rooting voids warranty. If it was a stock root, though, the VZ rep probably wouldn't get it, was my original point. Regardless, if you do a factory reset, or unroot your device, your warranty is no longer voided, no?

I would start checking out the kiosks at your local mall. Our rinky-dink mall has 2 stores that will replaced cracked screens for about $80 - $100.....while you wait...

najaboy said:
Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.
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Click to collapse
Ok
Cory
"Results may vary."

G2 screen discolored

So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App

you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty

Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Click to expand...
Click to collapse
Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html

Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App

Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.

Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App

I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.

lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
Click to expand...
Click to collapse
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).

I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.

Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App

jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
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Click to collapse
It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.

dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
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Click to collapse
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.

lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
Click to expand...
Click to collapse
That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.

[Q] How do I short circuit my E4GT? (serious)

Long story short, I flashed a boatloader for the european version of the phone and my phone is bricked.
I want to know how to short circuit my phone without making it look intentional. I am not insured but I do have warrenty, if I short circuit the phone, will they be able to fix it in the sprint store? I am really hoping they don't. I just want a new phone. I was told that I was have to pay a $35 fee to get the phone fixed, what do you guys think? BEst way to short circuit this phone? (Not with water please)
UPDATE:
So my cuz and I went to the sprint store and his friend saw the phone and the first thing he asked if it was rooted, I said yeah. He couldn't fix it, but said he will take care of it when exchanging it and since I didn't have insurance, I had to pay the $35 warranty exchange. Furthermore, I added the insurance with the exhange, I am picking up the exchanged phone tomorrow because it had to be ordered.
Thanks a lot guys for the help.

This is why im glad i have insurance if i brick it its at the bottom of a lake. What warranty. As he said even download mode warns you of the possible warranty voiding. Least expensive option now is probably repair.

Besides the things I'd like to say about this situation, I'll say something else. It won't go into download mode? You could try getting a USB jig and see if that will force it into download mode. I'm holding back the temptation to say something really smartass. This was a very expensive lesson, huh? Sending it in to unbrick it, if all else fails, is your last resort. With a $500 phone, you can't afford NOT to get insurance for it?! Even if you had insurance, you wouldn't get a brand new phone.
I'm not trying to be a ****, so don't take it that way.

im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question

newalker, would sprint be able to tell that the phone is rooted if i shorted out to the point that it wont turn on? was thinking about using a 9 volt battery to do so.

sabatheman said:
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
Click to expand...
Click to collapse
If you fry the usb port theyll blame it on you using an aftermarket charger since your stock one is fine. You probably wont be lucky enough to even keep them from checking the rom status. You have a phone capable of being repaired by samsung soon you may have nothing.
The warranty covering defects was voided by a custom rom. The reason they wont honor it after rooting or custom rom is things such as overclocking. Many things can be done via software that would normally be replaced as defective.
If you cant make it so they never find out then all warrantys are null and void period. Truth and fact.

how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>

sabatheman said:
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
Click to expand...
Click to collapse
If you haven't read these two threads, I'd suggest doing so. Neither thread has lead to a solution yet (other than getting the phone replaced).
help - I did something bad
I screwed up / Installing ICS for international SGS2
Good luck...

I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium

#1 --- Avoid Flashing Cooked ROMS on your phone...live with stock!!! I do and havn't had any problems at all..
Seems like there are more people complaining about all theses cooked ROMS and how they either work perfectly...or suck some way or another or have tons of glichs.
#2 --- Always, and I mean Always get $8 insurance on a Smartphone, in the long run this will save your ass...big time...
#3 --- People look at the 2 year contact price of the phone...not the really price of the phone (which is $549 I believe) and thats what gets them in trouble...ahhh my phones only $200 or less, I dont need insurance...yet if you break your phone you have a POS brick weight...that will now cost you over $500 to replace...or you could pay $8 a month and if something goes wrong, The Sprint Repair Center will fix it free...or replace it with a refurb unit....Even if you make a claim due to water damage or something, its still cheaper than the $500+ dollars you will have to fork out...

JohnCorleone said:
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
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Click to collapse
Your one smart guy John. You have helped me a several times with some responses to my questions and I really appreciate it. If your idea works you’ll make a quite a few people happy on here. Seen a handful of these issues with people flashing the Int versions. If this doesn’t work I would use the 9V battery idea and run it across the board.

sabatheman said:
If I short circuit it, it will be defected...
Click to expand...
Click to collapse
edit,... not worth the time
This is why you READ, and READ some more!!!

I dare you to bring it to my store. Nothing gets passed a well trained tech. Your best bet is to go to an advanced exchange only store, the reps are not trained like the techs. Pay the 35 and call it a day. As for the microwave comment, solder points get a white residue on them after being microwaved, to a trained tech it looks like corrosion.
Sent from my SPH-D710 using XDA App

Sorry, not to be n [email protected]@hole here, because what happened to you really sucks, but if you screwed up your phone by doing something dangerous without doing proper research (ie: try to flash something designed for the European Galaxy S2 onto an Epic touch), why should Sprint eat the cost and give you a replacement phone? I mean you are basically asking for a way to cheat Sprint.
Something to consider. I really do feel for you and hope somehow someone comes up with a fix.

the best easy to do what ur asking and not get caught would be to take a fully charged 18v battery from a drill, 2 wires either stripped on both end or to make it easier put alligator crimps.on each end and hook the battery to the terminals on back of phone where battery usually touches and then hit the power button on your phone. it will leave no trace and even if it does get powered up its well enough outside the read parameters to where nobody can catch it. ive seen this done already to atleast 7 or 8 phones. have fun
Sent from my SPH-D710 using xda premium

Pay to get it jtaged i don't know how many people have done this we are not illiterate? On topic leave it a a hit place my fiance forgot her phone in the car when it was hot really hot and it messed up.
Sent from my SPH-D710 using Tapatalk

So sprint covers rooted phones but doesn't cover physically damaged phones......try telling the truth and not being an idiot and listening to almost anyone else here. 9v battery? Really?
Sent from my PG86100 using xda premium

TheShackSpecialist said:
9v battery? Really?
Click to expand...
Click to collapse
wrong radio shack, 18 volt
Sent from my SPH-D710 using xda premium

Aren't you able to add insurance on your phone at any time??
Sent from my SPH-D710 using xda premium

Yes you can but it would look suspicious if the phone needed work shortly after the insurance kicked in.

[Q] The truth about being rooted and taking phone back to sprint for replacement.

I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium

mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...

I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2

digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium

Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.

If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...

Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Click to expand...
Click to collapse
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.

Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Click to expand...
Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app

When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition

Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
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Click to collapse
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.

Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Click to expand...
Click to collapse
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app

00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2

00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?

I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone

Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
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Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2

Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
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you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app

shattered my screen, wont turn on.

I had a unfortunate mishap with the note 2 lat night. It is rommed but i cant take it back to stock now because it wont even turn on. do i call tmo and tell them i lost it, or i dropped it and get one coming in the mail? or when i send it back is it SOP for tmo to fix it and wipe it and then reflash from the fctory or will i get a huge bill when they find out it was rommed?
any input from anyone who knows first hand would be awesome. cant rock my old sensation for to long now.

Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.

I'm lost. Tmo will fix the glass for you. I'm sure you will have to pay either way because that's not a warranty item. If you're asking if you should commit fraud by claiming it's lost, then no. You broke it pay the price. If you're doing that I'm assuming you have insurance so then no need to lie anyways because insurance should cover glass.
Sent from my SGH-T889 using xda app-developers app

brickinphoneslol said:
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
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wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.

You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?

brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?[/QUOT
The guy has Insurance.. He is not Trying to get it fixed for free. He paid his insurance to pay for accidental drops.. Just like your car you crashed. If you had insurance you have a RIGHT to file a claim..
As far as samsung and carrier voiding warranty for it being rooted Yes they can. But i would think insurance for a ACCIDENT Repair that is clearly not the Fault of the phone being rooted. I Would think they will fix it. I know for a Fact a warranty like square Trade will fix it..
Wish i could tell you for sure But i have never warrantied to a carrier only to insurance company and only once. It was a Nexus 7 tablet ..
Good Luck..
One more thing.. No matter the outcome DO NOT LIE .Do not say you lost it.. That is very unfair.and is partly what drives prices up on insurance..
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brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
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really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?

ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
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Most people are able to set it back to stock first so don't have to worry about it so you may not Hey a lot if first have experiences. I've seen plenty of people and rooted phones in and they say there was no problem. I've also seen a couple claim they were charged for the phone. Are you sure it won't turn on? Have you pulled the battery, put it back and tried download mode. Maybe you can blind Odin it so there's no risk.
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ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
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The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement

Coug76 said:
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
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beautifully written, thats what i was looking for me friend.

ksnexusone said:
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
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Asurion doesnt care
Sent from my SGH-T889 using Tapatalk 2

Just to update everyone, I called tmo and they shot me over to asurion. they were really cool on the phone about this whole thing. she never asked anything about the software side of it.So i asked her about it just to know because i am not one to try to commit fraud an i appologize for giving that impression in the OP. She said that would not be an issue. Super good service thru Asurion with a long survey at the end.
I do appologize for a few of my replies yesterday. I guess the comment on rooting voiding the warranty thru people off but i was just stating that, not meaning i was gonna send it in for warranty replacement. Thanks again for giving your thoughts on this matter.

Glass shattered has nothing to do with what OS your phone runs. You have a hardware issue, not software.
Trying to get warranty work done because you bricked your device cuz you flashed a wrong rom, that would be an issue because your warranty covers you being on a stock device that should otherwise be working up to their standards they gave u warranty for.

My ex shattered my heart but I still turn on, your phone is being difficult lol
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Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...

Galaxysm said:
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
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Sleeping around lololol :thumbup::thumbup:
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