I had a unfortunate mishap with the note 2 lat night. It is rommed but i cant take it back to stock now because it wont even turn on. do i call tmo and tell them i lost it, or i dropped it and get one coming in the mail? or when i send it back is it SOP for tmo to fix it and wipe it and then reflash from the fctory or will i get a huge bill when they find out it was rommed?
any input from anyone who knows first hand would be awesome. cant rock my old sensation for to long now.
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
I'm lost. Tmo will fix the glass for you. I'm sure you will have to pay either way because that's not a warranty item. If you're asking if you should commit fraud by claiming it's lost, then no. You broke it pay the price. If you're doing that I'm assuming you have insurance so then no need to lie anyways because insurance should cover glass.
Sent from my SGH-T889 using xda app-developers app
brickinphoneslol said:
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
Click to expand...
Click to collapse
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?[/QUOT
The guy has Insurance.. He is not Trying to get it fixed for free. He paid his insurance to pay for accidental drops.. Just like your car you crashed. If you had insurance you have a RIGHT to file a claim..
As far as samsung and carrier voiding warranty for it being rooted Yes they can. But i would think insurance for a ACCIDENT Repair that is clearly not the Fault of the phone being rooted. I Would think they will fix it. I know for a Fact a warranty like square Trade will fix it..
Wish i could tell you for sure But i have never warrantied to a carrier only to insurance company and only once. It was a Nexus 7 tablet ..
Good Luck..
One more thing.. No matter the outcome DO NOT LIE .Do not say you lost it.. That is very unfair.and is partly what drives prices up on insurance..
Click to expand...
Click to collapse
brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
Click to expand...
Click to collapse
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
Most people are able to set it back to stock first so don't have to worry about it so you may not Hey a lot if first have experiences. I've seen plenty of people and rooted phones in and they say there was no problem. I've also seen a couple claim they were charged for the phone. Are you sure it won't turn on? Have you pulled the battery, put it back and tried download mode. Maybe you can blind Odin it so there's no risk.
Sent from my SGH-T889 using xda app-developers app
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
Click to expand...
Click to collapse
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
Coug76 said:
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
beautifully written, thats what i was looking for me friend.
ksnexusone said:
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
Click to expand...
Click to collapse
Asurion doesnt care
Sent from my SGH-T889 using Tapatalk 2
Just to update everyone, I called tmo and they shot me over to asurion. they were really cool on the phone about this whole thing. she never asked anything about the software side of it.So i asked her about it just to know because i am not one to try to commit fraud an i appologize for giving that impression in the OP. She said that would not be an issue. Super good service thru Asurion with a long survey at the end.
I do appologize for a few of my replies yesterday. I guess the comment on rooting voiding the warranty thru people off but i was just stating that, not meaning i was gonna send it in for warranty replacement. Thanks again for giving your thoughts on this matter.
Glass shattered has nothing to do with what OS your phone runs. You have a hardware issue, not software.
Trying to get warranty work done because you bricked your device cuz you flashed a wrong rom, that would be an issue because your warranty covers you being on a stock device that should otherwise be working up to their standards they gave u warranty for.
My ex shattered my heart but I still turn on, your phone is being difficult lol
Sent from my SGH-T889 using xda premium
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Galaxysm said:
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Click to expand...
Click to collapse
Sleeping around lololol :thumbup::thumbup:
Sent from my SGH-T889 using xda premium
Related
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
The customer service rep I spoke to today said that there would be a $100+ fee if the phone has cosmetic issues (which mine does not) so hopefully I won't get hit with the deductible.
darock159 said:
I replaced a rooted g1 with no problem. They do hit you with a $130 deductible though.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You're confusing warranty with insurance. The deductible only applies to insurance, for which there is no concern regarding rooting damage. Insurance will cover any damage or loss. Warranty is specifically for when the manufacturer has issued a faulty device. In the OP's case, negligent damage should not be covered by warranty, since the manufacturer is not at fault, however they will most likely not even look twice at the device and just replace it. I have seen countless folks brick their phones and just play dumb for a replacement. This, in part, is why they now charge a $20 warranty exchange fee.
Sent from my SGH-T989 using XDA App
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
im either replacing my s2 or getting it repaired for free. i called in and said it didnt read any sim cards when i got it. and they sent me the shipping info right away
Exodian said:
I just replaced a sensation on warrenty and was charged only 5 bucks.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah they drop it to $5 if you have the full insurance on it too because it includes an extended, enhanced warranty.
Sent from my SGH-T989 using XDA App
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Just unroot and youll be fine
Sent from my SGH-T989 using xda premium
TomSilverSpring said:
I bricked my T989 by trying to flash a ROM for the I9100 (I somehow failed to notice that the ROM was not for T989). After unsuccessfully trying to revive it I requested a warranty replacement from TMO. Does anyone have any perspective on the likelihood that TMO will hit me with a big fee if/when Samsung notices that the phone was previously rooted? Does Samsung look for that or do they just reimage the device without poking around?
Click to expand...
Click to collapse
are u at least able to turn on the phone? turn on meaning the phone comes on instead of full boot. if so,u are soft bricked and can fix thru Odin. I wouldn't waste my warranty exchange on a soft brick as its 100% fixable. the refurb unit u may receive will only hhave a 90 day warranty vs the 1yr that comes with ur origina purchase.
Canesfan said:
Quick question, if I root my phone & then return it to stock in order to get a warranty exchange will they some how be able to tell that my phone was rooted before??
That's the only thing keeping me from rooting my phone right now.
Click to expand...
Click to collapse
they should'nt be able to tell if you use Odin and the stock .tar file
using the half ass'd "return to stock zip rom" does not flash the stock kernal. so syngery(or whatever kernal) boot screen is still visible.
They don't check.
Sent from my SGH-T989 using xda premium
Thanks for the answer guys!! And Merry Christmas to you all.
joser24 said:
They don't check.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
absolutely WRONG. They just do a surface check of the phone. if anything seem's off like a leftover kernal splash or theme, they will not honor the warranty.
I do this **** errday everyday. I'm Damn for sure. =D
Sent from my SGH-T989 using xda premium
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
gabriel713281 said:
Works 100% of the Time...
Call The rep and say this..
I dont know whats wrong with my phone it just stopped turning on.
Ive Changed the battery because a friend of mine has the same phone and I also changed the storage card because I have had several of them.. Im not too sure how to handle this situation because I know ive never dropped it in water or anything, I dont think I have ever even dropped it, I keep it in a case.
They will say,
Welp looks like you have tried everything can you take out the battery what color is the water damage indicator?
You tell them white (Given that it is indeed white)
They will say okay well we can send you a new phone, (or the next best whatever your case may be) and you give them your IMEI number, and read you the script which I almost have memorized and then they charge you 5 bucks for next day delivery to your next bill, and when your phone comes brick your old handset and send it back!
Thats it!
Click to expand...
Click to collapse
If I'm not mistaken this is called fraud?
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
txlonghorn321 said:
Care to elaborate on the "$20 Warranty Exchange Fee"? This is something I haven't heard of before...I just remember having to pay for shipping
Click to expand...
Click to collapse
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
TJBunch1228 said:
Don't know much as to the why's and what not's, all I know is they charge it unless you have full insurance in which case they only charge $5. Most likely to offset the cost of people abusing the system by ruining their own devices and then getting a replacement.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, A rep from t-mobile told me that it does offset costs of replacements (refurbishing them) and 2 day/overnight shipping cost.
Are there any threads on going back to stock with the.2.3.6 ota?
Sent from my SGH-T989 using XDA App
Long story short, I flashed a boatloader for the european version of the phone and my phone is bricked.
I want to know how to short circuit my phone without making it look intentional. I am not insured but I do have warrenty, if I short circuit the phone, will they be able to fix it in the sprint store? I am really hoping they don't. I just want a new phone. I was told that I was have to pay a $35 fee to get the phone fixed, what do you guys think? BEst way to short circuit this phone? (Not with water please)
UPDATE:
So my cuz and I went to the sprint store and his friend saw the phone and the first thing he asked if it was rooted, I said yeah. He couldn't fix it, but said he will take care of it when exchanging it and since I didn't have insurance, I had to pay the $35 warranty exchange. Furthermore, I added the insurance with the exhange, I am picking up the exchanged phone tomorrow because it had to be ordered.
Thanks a lot guys for the help.
This is why im glad i have insurance if i brick it its at the bottom of a lake. What warranty. As he said even download mode warns you of the possible warranty voiding. Least expensive option now is probably repair.
Besides the things I'd like to say about this situation, I'll say something else. It won't go into download mode? You could try getting a USB jig and see if that will force it into download mode. I'm holding back the temptation to say something really smartass. This was a very expensive lesson, huh? Sending it in to unbrick it, if all else fails, is your last resort. With a $500 phone, you can't afford NOT to get insurance for it?! Even if you had insurance, you wouldn't get a brand new phone.
I'm not trying to be a ****, so don't take it that way.
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
newalker, would sprint be able to tell that the phone is rooted if i shorted out to the point that it wont turn on? was thinking about using a 9 volt battery to do so.
sabatheman said:
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
Click to expand...
Click to collapse
If you fry the usb port theyll blame it on you using an aftermarket charger since your stock one is fine. You probably wont be lucky enough to even keep them from checking the rom status. You have a phone capable of being repaired by samsung soon you may have nothing.
The warranty covering defects was voided by a custom rom. The reason they wont honor it after rooting or custom rom is things such as overclocking. Many things can be done via software that would normally be replaced as defective.
If you cant make it so they never find out then all warrantys are null and void period. Truth and fact.
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
sabatheman said:
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
Click to expand...
Click to collapse
If you haven't read these two threads, I'd suggest doing so. Neither thread has lead to a solution yet (other than getting the phone replaced).
help - I did something bad
I screwed up / Installing ICS for international SGS2
Good luck...
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
#1 --- Avoid Flashing Cooked ROMS on your phone...live with stock!!! I do and havn't had any problems at all..
Seems like there are more people complaining about all theses cooked ROMS and how they either work perfectly...or suck some way or another or have tons of glichs.
#2 --- Always, and I mean Always get $8 insurance on a Smartphone, in the long run this will save your ass...big time...
#3 --- People look at the 2 year contact price of the phone...not the really price of the phone (which is $549 I believe) and thats what gets them in trouble...ahhh my phones only $200 or less, I dont need insurance...yet if you break your phone you have a POS brick weight...that will now cost you over $500 to replace...or you could pay $8 a month and if something goes wrong, The Sprint Repair Center will fix it free...or replace it with a refurb unit....Even if you make a claim due to water damage or something, its still cheaper than the $500+ dollars you will have to fork out...
JohnCorleone said:
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Your one smart guy John. You have helped me a several times with some responses to my questions and I really appreciate it. If your idea works you’ll make a quite a few people happy on here. Seen a handful of these issues with people flashing the Int versions. If this doesn’t work I would use the 9V battery idea and run it across the board.
sabatheman said:
If I short circuit it, it will be defected...
Click to expand...
Click to collapse
edit,... not worth the time
This is why you READ, and READ some more!!!
I dare you to bring it to my store. Nothing gets passed a well trained tech. Your best bet is to go to an advanced exchange only store, the reps are not trained like the techs. Pay the 35 and call it a day. As for the microwave comment, solder points get a white residue on them after being microwaved, to a trained tech it looks like corrosion.
Sent from my SPH-D710 using XDA App
Sorry, not to be n [email protected]@hole here, because what happened to you really sucks, but if you screwed up your phone by doing something dangerous without doing proper research (ie: try to flash something designed for the European Galaxy S2 onto an Epic touch), why should Sprint eat the cost and give you a replacement phone? I mean you are basically asking for a way to cheat Sprint.
Something to consider. I really do feel for you and hope somehow someone comes up with a fix.
the best easy to do what ur asking and not get caught would be to take a fully charged 18v battery from a drill, 2 wires either stripped on both end or to make it easier put alligator crimps.on each end and hook the battery to the terminals on back of phone where battery usually touches and then hit the power button on your phone. it will leave no trace and even if it does get powered up its well enough outside the read parameters to where nobody can catch it. ive seen this done already to atleast 7 or 8 phones. have fun
Sent from my SPH-D710 using xda premium
Pay to get it jtaged i don't know how many people have done this we are not illiterate? On topic leave it a a hit place my fiance forgot her phone in the car when it was hot really hot and it messed up.
Sent from my SPH-D710 using Tapatalk
So sprint covers rooted phones but doesn't cover physically damaged phones......try telling the truth and not being an idiot and listening to almost anyone else here. 9v battery? Really?
Sent from my PG86100 using xda premium
TheShackSpecialist said:
9v battery? Really?
Click to expand...
Click to collapse
wrong radio shack, 18 volt
Sent from my SPH-D710 using xda premium
Aren't you able to add insurance on your phone at any time??
Sent from my SPH-D710 using xda premium
Yes you can but it would look suspicious if the phone needed work shortly after the insurance kicked in.
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Water damage isn't covered by the store as part of regular warranty. You'll have to call the insurance company.
Water damage voids insurance. Report it stolen
Make friends with a tech and have him say that the LCD was just fried lol
Sent from my SPH-D710 using xda premium
Don't report it stolen. They may require a police report.
Sent from my SPH-D710 using xda premium
they will take it apart and find the water markings, and corrosion. lost / stolen would get you the same result... file a claim with Asurion if you have TEP. sprint.com/protection. it's a $100.00 deductible.
also, Sprint does not have a policy against rooted devices. it doesn't matter if it is stock or not.
Sent from my SPH-D710 using xda premium
hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
Just call the insurance company and tell them the truth. You'll have to provide a police report if you report it lost (I believe), and it's a felony to file a false police report.
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
cgalleria93 said:
You don't have to show a police report if it's lost. I know from experience as I did this last month.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
It's no different. Water damage gets you the same $100 deductible that a lost phone gets.
Sent from my SPH-D710 using Tapatalk 2
Run over it a few time so and just send them your screen I had a forklift run over mine i sent them just the screen and I got a new phone (HTC evo 3d) but I have a sg2 now
From the 2nd galaxy
hrffd said:
Water damage voids insurance. Report it stolen
Click to expand...
Click to collapse
That is one of the main things insurance covers. :banghead:
Sent from my SPH-D710 using XDA
Wow u guys dont know **** about the insurance. 1 the tep covers everything even water damage 2 reporting it los/stolen does not require a police report. 3 u mind as well just try and scam them at the store the worse that will happen is they find out about the water damage and notate your account and ull still have to pay the deducable anyway which youll do anyway if u want you phone
Sent from my SPH-D710 using xda premium
krisI0N said:
hey guys, i went canoeing today and i didnt notice my girlfriend brought my phone
She flipped the canoe. Sank my phone -.-
Now my screen is unresponsive and blinks. Take it back into sprint, right? well it turns on.. so they would check for other damage to the phone besides water damage right? so theyd turn it on..well thatd be okay, except i have a custom boot animation.. I could simple just odin back to stock but Idk why, perhaps the waterdamage.. but odin wont work, itll recognize it sometimes, and when it does itll just check the MD5..
So i cant odin to stock and they can easily tell its rooted..will they refuse to work on it? or should i perma-brick it or something? any ideas lol.. im stuck without a phone for two weeks either way
hopefully we have ICS source by then =P
Click to expand...
Click to collapse
Dump ur girlfriend.
Sent from my SPH-D710
Rooting is covered as stated by someone else. The other thing you have to take into account, would running stock have kept the phone from being ruined? Would you have been able to restore it any better? No, you didn't kill it by flashing something. If they give pushback print out the memo that's posted and use my reasoning.
Must be that kind of weekend. My phone got submerged in water yesterday but surprisingly when I took the cover off it seemed pretty dry. Shaking the phone I could hear water so I sat it out in the sun for about 45. Slapped the battery back in and here I sit playing with my phone like nothing happened. Who said Samsung build quality sucks?!!!!!!!!!
Sent from my SPH-D710 using Tapatalk
I dropped my phone in the toilet before, and sat it in rice for about a day and a half and never had 1 issue. I also re soaked it in clean water.
polska2180o said:
Dump ur girlfriend.
Sent from my SPH-D710
Click to expand...
Click to collapse
Lol that would have been the first thing i did
Sent from my SPH-D710 using xda premium
Don't blame dropping your phone in the toilet on your gf
It's my phone...any mis takes...sry
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
sergioperalta81 said:
How long have you had your phone? Because I'm pretty sure if it's longer than a month they won't replace it for free. So you have to go through the insurance anyways so it shouldn't matter what u say. But if you just got the phone the only thing that sprint looks at right away is a indicator in on your battery that changes color when water damaged.
So if your within your free replacement period buy a battery take it to sprint and tell them it wont boot. And yes I've taken rooted devices so far as to where the sprint rep got it into CWM mod and didn't say a thing. (prob didn't know what it was)
FYI I was still learning how to root and flash so needless to say, it wasn't the first or last phone I got a phone replaced. And they sent me a free replacement no questions asked. but if you can hard brick that would probably be in your favor. And FYI other than water or intentional damage. Samsung has a year warranty on there phones. I know because we just sent my buddy's et4g for the power button sticking. Reason why I don't usually buy insurance.
Click to expand...
Click to collapse
Even if it is less than a month, if it goes for a swim, they won't replace it in store, simple as that.
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
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Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
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Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
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Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
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if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
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The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium
Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
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I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
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Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
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Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
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interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
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00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
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Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
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Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone
Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2
Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
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Click to collapse
you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Odin it back to stock, as I'm sure they'll probably send you the phone back when they see its not stock
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
When t mobile figures out that the amoleds broken there going to charge you. When you call that's one of the first few things they ask..... water indicators, imei & physical damage. (Screen)...
Sent from my SGH-T889 using xda premium
I'd return the phone they send out and contact Samsung for screen replacement. They will do it right and are reasonably priced.
Hastily spouted for your befuddlement
culua said:
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
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Click to collapse
If im not mistaken tmobile only cares that the phone isn't broken or has not been dropped in water.
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IAmSixNine said:
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
Click to expand...
Click to collapse
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
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Click to collapse
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Coug76 said:
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
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Click to collapse
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
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175.00 is better than paying 750.00 +/- for a new note lol...
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
deeznutz1977 said:
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
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Click to collapse
If he had insurance...
Hastily spouted for your befuddlement
So lets help the original poster by also clearing up a few things.
Warranty is for when a device fails due to manufacturer defect. NOT related at all to what you have.
To address the issue of you paying 12 bucks a month. Thats called Insurance. NOT Warranty.
What will happen is you need to file a claim with the carrier and / or insurance company, more then likely its Asurion.
You will then pay a deductible, as another person has metntioned its in the 150-200 range. They will send you a replacement device, most likely refurbished, and you send in the broken. Then your done.
To address the screen touch still working, you did not damage the glass or the touch sensor part which is built into the glass. You broke the LCD when you dropped it.
The LCD has nothing to do with touch sensing, the LCD is only a display. Again, if you failed to tell them that you dropped the device then they will think its a warranty issue and the display stopped working. But the display didnt stop working, it got broken when you dropped it.
So if they have approved a warranty claim, eventually someone will see its broken and deny the claim and send it back or you will see a huge charge on your account to have it fixed or replaced.
Im trying to help educate you and others so you can make better decisions in the future as educated consumers. When you signed a contract for the phone and paid for insurance you should have asked many questions including how these things work. If not thats what were here for, to help.
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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culua said:
Ok whats the point of me having 11.95 add to my phone bill every month.
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Click to collapse
That is the insurance with warranty & security prem pkg. With screen damaged you go through the insurance services. Not the warranty part. Going at this the wrong way will cost you more than going at this the correct way.
PHP Ins. ($7.79), MSec & Wrty ($4.20) Prem Dev by Asurion = $11.99
---------- Post added at 05:36 PM ---------- Previous post was at 05:20 PM ----------
deeznutz1977 said:
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
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Click to collapse
I got a sealed box, new GN2 w/ all the accessories when I went thru Asurion as well.
For damaged I think the send repkacements no ? My usb pirt is acting up and I like to have everything matching box imei and all for list or stolen then send new phone with everything can anyone tell me if im right or wrong ?
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