Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
an0ther said:
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
Click to expand...
Click to collapse
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
theloneranger08 said:
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
Click to expand...
Click to collapse
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
toiday said:
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
Click to expand...
Click to collapse
Yeah that's probably the case but you never know.
I was soffed and unlocked so will find out soon....
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. The told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones. Also my understanding is that a phone is sent out to replace your phone, and you send your broken one back once you get your new phone.
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
Click to expand...
Click to collapse
That's what I thought. Its odd for a company that helps you unlock your phone,especially when they know by doing that you can pretty much do anything with it. Then turn around and say no cause your rooted
BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
Click to expand...
Click to collapse
Are you in the US? I think uh oh is only for US residents. nevermind...I see Iowa now
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
jollywhitefoot said:
Are you in the US? I think uh oh is only for US residents.
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
Click to expand...
Click to collapse
Yes I'm from the USA. Midwestern guy
Not sure what is wrong. All I know is that you have to wiggle the cord just right to get it to charge. Ive tried multiple charging cords and get the same result. Its getting to the point to where its getting ready to stop charging
I would try someone else. My M7 was htcdev unlocked (likely how they know in your case), rooted, and s-off, and they still replaced the camera a couple of months ago because of the pink tint issue with no questions asked, even though it was two years old.
BR7fan said:
Yes I'm from the USA. Midwestern guy
Click to expand...
Click to collapse
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
jollywhitefoot said:
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
Click to expand...
Click to collapse
I did use the uh oh site. I think the lady online was just being pissy.
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
BR7fan said:
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
Click to expand...
Click to collapse
The hold on the CC is legit, to me. It's not like a carrier exchange where your carrier can just bill you if you don't send your device back. HTC doesn't really have any protection against people not returning the device without a cc number.
But them not letting you send yours back first makes no sense at all. I'd ask for a manager.
Or, have you tried your carrier? I'm AT&T and if you take it to a repair center they're usually pretty good about swapping out defective devices.
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
bigp951 said:
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
Click to expand...
Click to collapse
Well, if you don't use it you get $100 towards your next phone...so consider that
If I can keep this one in pristine condition and HTC comes out with a new beast that can compete with the market than I might use the $100 trade. But if this thing is toast and another company makes something that makes me drool than in the pool this one goes..lol.
Related
Just got up, and didn't realise that My beloved Desire was on the floor, stood on it with my heel and it broke!! Literally just now!
It has a clockworkmod and it is rooted with NeoPhyTe 5.0.
Is there any way of unrooting without using the screen?!
When I turn it on it has lots of little green dots and sometimes lines... so is it possible?! please answer quick!!
Turn it on, wait for it to 'boot up' and then run the RUU your ROM came with...be it Vodafone or WWE
If that doesn't work cause you can't select HTC Sync yu may have to try and find the official ZIP file for your handset and try running that...
!PANDA said:
Just got up, and didn't realise that My beloved Desire was on the floor, stood on it with my heel and it broke!! Literraly just now!
I has a clockworkmod and it is rooted with NeoPhyTe 5.0.
Is there any way of unrooting without using the screen?!
When I turn it on it has lots of little green dots and sometimes lnes... so is it possible?! please answer quick!!
Click to expand...
Click to collapse
if your claiming on you're insurance your is not affected by the software as you are claiming for physical damage not a warranty issue
except It didn't have insurance, my sister just activated it back again and am waiting another 40 days to not make it suspicious, "It got stolen!" cheers guys!
but I am still gonna miss it during the waiting period! ;/
!PANDA said:
exept I didn't have insuyrance, my sis just activated it back again and am waiting another 40 days to not make it suspicious, It got stolen! cheers guys!
but I am still gonna miss it during the waiting period! ;/
Click to expand...
Click to collapse
If you're going to claim its stolen to the insurance company, won't you need a crime number etc..
ok I recommend you remove the comment from the site, just in case
ductions said:
If you're going to claim its stolen to the insurance company, won't you need a crime number etc..
Click to expand...
Click to collapse
nope, broke my nokia twice already and got 2 new devices instead of them fixing it, as they were both hacked and has a custom ROM (bricked them both, My first try at it!)
I know its nor really fair, but then again think of the goverment...
Hmm insurance fraud...
My thoughts exactly. You broke the phone by not taking care of it. Deal with it, buy a new one and put it under normal insurance for accidental damage.
psycop said:
Hmm insurance fraud...
Click to expand...
Click to collapse
Sent from my HTC Desire using XDA App
I'm as well not a fan of insurance fraud, and you could get in trouble, but well i shouldn't care, but i was wondering why the hell you would want to replace the firmware with the original then, as it makes no difference? So why the original question?
And so all our premiums go up.
al89nut said:
And so all our premiums go up.
Click to expand...
Click to collapse
Indeed - it's this sort of thing that really annoys me.
Insurance "works" because most of the people who pay their premiums don't claim. When you get people like the OP, who take out insurance after the fact because they need to claim, it just makes it so much more expensive for those of us who aren't perpetrating insurance fraud!
Regards,
Dave
Yes, I don't know what's thicker. Standing on your phone, claiming insurance within such a short period of taking it out (you'll be on a watchlist), or writing about it on here.
Take your pick, you're a **** whichever way you look at it.
Quarter to four pm in the uk? And you just got up? do you work nights?
But anyway, bad luck dude!
astromark said:
Yes, I don't know what's thicker. Standing on your phone, claiming insurance within such a short period of taking it out (you'll be on a watchlist), or writing about it on here.
Take your pick, you're a **** whichever way you look at it.
Click to expand...
Click to collapse
+1
Sent from my HTC Desire
Posting in a fail thread.
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App
you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty
Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Click to expand...
Click to collapse
Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html
Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App
Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.
Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
Click to expand...
Click to collapse
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App
jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Click to expand...
Click to collapse
It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.
dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
Click to expand...
Click to collapse
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
Click to expand...
Click to collapse
That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium
Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Click to expand...
Click to collapse
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Click to expand...
Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
Click to expand...
Click to collapse
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Click to expand...
Click to collapse
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone
Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2
Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
Click to expand...
Click to collapse
you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app
I had a unfortunate mishap with the note 2 lat night. It is rommed but i cant take it back to stock now because it wont even turn on. do i call tmo and tell them i lost it, or i dropped it and get one coming in the mail? or when i send it back is it SOP for tmo to fix it and wipe it and then reflash from the fctory or will i get a huge bill when they find out it was rommed?
any input from anyone who knows first hand would be awesome. cant rock my old sensation for to long now.
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
I'm lost. Tmo will fix the glass for you. I'm sure you will have to pay either way because that's not a warranty item. If you're asking if you should commit fraud by claiming it's lost, then no. You broke it pay the price. If you're doing that I'm assuming you have insurance so then no need to lie anyways because insurance should cover glass.
Sent from my SGH-T889 using xda app-developers app
brickinphoneslol said:
Do you really need the opinion of "XDA" to tell what to do, in a situation like this?
It you dropped your phone and it won't turn on, just leave it on the shelf. You said you had another phone. Okay that's a wrap. Have a nice day.
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wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?[/QUOT
The guy has Insurance.. He is not Trying to get it fixed for free. He paid his insurance to pay for accidental drops.. Just like your car you crashed. If you had insurance you have a RIGHT to file a claim..
As far as samsung and carrier voiding warranty for it being rooted Yes they can. But i would think insurance for a ACCIDENT Repair that is clearly not the Fault of the phone being rooted. I Would think they will fix it. I know for a Fact a warranty like square Trade will fix it..
Wish i could tell you for sure But i have never warrantied to a carrier only to insurance company and only once. It was a Nexus 7 tablet ..
Good Luck..
One more thing.. No matter the outcome DO NOT LIE .Do not say you lost it.. That is very unfair.and is partly what drives prices up on insurance..
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brickinphoneslol said:
You dropped your phone. Glass is shattered. Phone won't turn on. Sounds like a good reason to to turn into turn it in, regardless if it has root or not.
I crashed my car, while driving in the rain. Should I sent it out to get it fixed? It's been modified. What do I do?
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really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
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Most people are able to set it back to stock first so don't have to worry about it so you may not Hey a lot if first have experiences. I've seen plenty of people and rooted phones in and they say there was no problem. I've also seen a couple claim they were charged for the phone. Are you sure it won't turn on? Have you pulled the battery, put it back and tried download mode. Maybe you can blind Odin it so there's no risk.
Sent from my SGH-T889 using xda app-developers app
ksnexusone said:
really, that's the example you put out here? I have been rooting phones and all this for a few years now and the reason i asked this in the first place was everyone knows that when you root you phone the warranty is void. that is why i asked if anyone had any experience with sending in a rooted phone under insurance. If you dont have any experience with the question i asked, why reply?
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The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
Coug76 said:
The consensus had been that damage is damage in regards to insurance. The software status hasn't mattered in the past (unless CM10 suddenly makes you toss phones out of the car on the freeway).
You are not eligible for a warranty replacement as there is glass breakage. You have insurance, use it for the legitimate claim you have a right to make. This is an obvious replacement for the insurance guys.
In any case, as said before, don't lie.
Hastily spouted for your befuddlement
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beautifully written, thats what i was looking for me friend.
ksnexusone said:
wow, really? what i want to know is if i send in my phone that is rommed in on insurance. do they just plug it in and wipe it anyways to refurbish it or will it pop up that it has been rooted then i get a nasty dollar amount added to my bill? If you dont have any first hand experience with sending a rooted phone in then why would you reply that? anyways, I do have another hone but im not using my sensation for any longer then i have to.
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Asurion doesnt care
Sent from my SGH-T889 using Tapatalk 2
Just to update everyone, I called tmo and they shot me over to asurion. they were really cool on the phone about this whole thing. she never asked anything about the software side of it.So i asked her about it just to know because i am not one to try to commit fraud an i appologize for giving that impression in the OP. She said that would not be an issue. Super good service thru Asurion with a long survey at the end.
I do appologize for a few of my replies yesterday. I guess the comment on rooting voiding the warranty thru people off but i was just stating that, not meaning i was gonna send it in for warranty replacement. Thanks again for giving your thoughts on this matter.
Glass shattered has nothing to do with what OS your phone runs. You have a hardware issue, not software.
Trying to get warranty work done because you bricked your device cuz you flashed a wrong rom, that would be an issue because your warranty covers you being on a stock device that should otherwise be working up to their standards they gave u warranty for.
My ex shattered my heart but I still turn on, your phone is being difficult lol
Sent from my SGH-T889 using xda premium
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
Galaxysm said:
Lmao!!!!^
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
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Sleeping around lololol :thumbup::thumbup:
Sent from my SGH-T889 using xda premium
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
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Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
Geordie Affy said:
Why should it matter where it's from if the product has failed then the product has failed and they should fix it as long as its within warranty and the device hasn't been tampered with physically! Honestly some company policies bug the hell out of me * Rant over!
I feel for you mate.
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Yep, sad life. My options are very limited atm.
Have you found a replacement part for the 2014 10.1?
dasmoover said:
Have you found a replacement part for the 2014 10.1?
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He might not even need a replacement part, could just be as simple as a loose connector maybes
killer8297 said:
Yep, sad life. My options are very limited atm.
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Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
Geordie Affy said:
He might not even need a replacement part, could just be as simple as a loose connector maybes
Btw have you contacted the ebay seller you bought it off? Maybe the company you bought it off could help you somehow i.e. maybe they could send it back to Samsung since they'd be the initial customer - I don't really know tbh but worth a shot atleast complaining to the ebay seller about your problem.
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loose connector might actually be the issue but I can't tell if Idk how to open the damn thing.
The third party repair shop Samsung directed me to asks for $150 for screen replacement.
I don't want to pay extra if loose cable is the issue.
I probably should contact the ebay sales person too.
Ashade said:
I would brick it completely and pass it through warranty. If you kill the bootloader they won't be able to tell if it was rooted or not.
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how to kill the bootloader?
funfun99999 said:
how to kill the bootloader?
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Flashing the wrong stuff. It's easier than it looks. I'm saying this because that was pretty common on the nexus 7 and they covered it under warranty. I replaced one no problem.
If you know exactly where it is flashing the bootloader through Odin it's as easy as pull the cable off.
Sent from my SM-P600 using Tapatalk 4
---------- Post added at 03:52 PM ---------- Previous post was at 03:49 PM ----------
killer8297 said:
no that won't work. When I called they asked me where I got the device from, I told them it was off of ebay and they said they are not covering it.
I couldn't get it in Canada at the time because the freaken thing wasn't even released here yet.
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That's really weird, they should cover it as long as it is an official product. I bought the Nexus on US and fixed it in Europe no problem. Honestly, Samsung is taking a really wrong path, I'm seriously considering not buying Samsung anymore.
killer8297 said:
So I got home one night, turned on my tablet and the left corner's back light was darker than the rest. the logical thing to do is to restart the device and hope that it's an software issue. Unfortunately, it wasn't, now I have a note 10.1 that has no back light and I can not see a thing on it. The devices is rooted so Samsung will not be covering the warranty. I contacted them and they directed me to a third party repair shop after giving me 3 fake phone numbers. Story of my life...
So now I want to repair it myself but first I need to take off the cover. Anyone have experience taking apart this device? I don't want to inflect any unnecessary physical damage to the device. it seems like a pretty solid unit and I haven't been able to find anything online with the 2014 edition.
Click to expand...
Click to collapse
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
Serinety said:
I have torn down this tablet several times and posted pictures over in general. Take a look and send me a PM if you any questions. If I have time, I will write up a tutorial on a full disassembly/ reassembly.
http://forum.xda-developers.com/showthread.php?t=2551881
Sent from my SM-P600 using Tapatalk
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Wow thats really helpful. I always thought the cover was adhesive taped on.
Ill give it a shot a see what happens.
Thanks for the reply.
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
lecorbusier said:
Serinety, i couldnt tell from the pics whether its possible to unscrew the micro usb jack without removing the plastic frame. And would the latter be difficult, if necessary? A battery, usb port or home button exchange could become necessary for some, in the future.
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Let me take a closer look at this. I'll update in the next few days
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