Develop Bugs

Story of my S3's Broken Power Button

Copying from my post on reddit, need to vent this out.
I woke up after a nap one day and noticed that my S3 was turned off. I turned it back on and went back to sleep, but woke again to notice that it still wasn't on. I tried going into recovery and doing a factory reset, but it had trouble turning on. When I finally was able to, and get it to turn on, it'd turn off again. After a bunch of troubleshooting, I realized that the power button was faulty, and wasn't physically stuck, but sometimes acted as if it was depressed. After a few taps with a pen, it sort of got better. Now, the button was just very sensitive. Just a light touch on the power button would translate into a press, but still sometimes stayed in a non-physical depressed state.
And here's where I made my mistake:
I opened the phone to look at the power button.
I sent it in for repair because it was still covered under warranty, and when talking to a representative to request a repair, they told me
We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with the option to pay for repair. If the damage is not caused by external source, the device will be repaired Under Warranty.
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Click to collapse
So if it's not covered under warranty, they'll ask if I wanna pay, right? That's what I took from it. In the end, a technician concluded that the phone needed a replaced component (which the representatives and I concluded would be the power button) but discovered that my phone had been opened because a pad was lifted from the I/F connector, so they shipped it back. No e-mail or anything. I would've liked to pay for the repair, but they didn't allow me to. I talked to a representative and she said that if the device was opened by me, that they wouldn't repair it. I guess if a repair isn't covered under warranty, I can pay, UNLESS I opened the device myself. So now, I'm unfortunately phoneless and can't afford a new phone. Bummer :/
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Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!

Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII

I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America

I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566

ThC23 said:
Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII
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Click to collapse
I have. Unfortunately, I don't have insurance and my warranty with T-Mobile has expired.
kulzboy said:
I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America
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Click to collapse
Wow, thanks for that information. The repair should be covered under warranty, but because I opened the device, they won't repair it. Still working on finding out if they'll allow me to pay for a repair. Thanks for this though. They told me the repair would cost more than the device, and maybe this would be evidence that it in fact isn't.
aamir123 said:
I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566
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That actually sounds like a really viable option. I was looking into local repair shops, but I think I may just have to give this guy a look. Really appreciate it!

Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
Sent from my SGH-T999 using xda app-developers app

I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk

DocHoliday77 said:
I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk
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Yes they do, I checked when I was looking for a solution for my problem. It was just a lil more expensive.

Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk

aamir123 said:
Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
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I actually found one local repair shop that does the repair for about 50 dollars, which I was considering. Otherwise it's this other eBay seller I'm looking at, whose reviews don't seem that bad. It'd most likely be this eBay seller, or the local shop, because if I decide to go with DocHoliday's recommendation, it'd be around the same price as my local shop due to shipping.
I'll be sure to update. I've used that solution, but it's actually VERY temporary. Sometimes the button "gets stuck" in the depressed state, even with little contact, and turns off :/
DocHoliday77 said:
Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk
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Click to collapse
Thanks for the recommendation. Mobiletechvideos.com seems to charge for shipping TO them, so it may add up to around the same price as a local repair shop. So I'll most likely be using the local repair shop or this other eBay seller. Money's tight for me, so I may resort to the eBay seller, who seems to have good reviews. I really appreciate the advice though.

I had this problem with both my Galaxy S2's Hercules and skyrocket, using the information in this thread fixed it without having to pay. http://forum.xda-developers.com/showthread.php?t=1931310
Sent from my SGH-T999 using xda app-developers app

Idk about that seller, he has many good reviews but some bad ones as well. also actually expects an average consumer to take their motherboard out themselves and ship it to them? I would go local if I were you but your choice.

I go local as well. Easier to hold them accountable for their work. And imo is easier to trust them when you can see them face to face.
Sent from my SGH-T999 using Tapatalk

Same problem this week
I experienced the same thing with my galaxy s3. It started in October but was not too bad because my case helped ease the problem. Anyways I called T-mobile and they are sending me a new one free of charge.

I just bought a tmo gs3 off of cl that had the depressed button problem. Take the battery out and put it back in and the phone boots without even touching the power button. I took it apart and hit the internal button with some electrical contact cleaner but it didn't help. So I took it apart again and got out the Dremel with a small fine grinding wheel. I took about 2 mm off the internal button.. Problem solved...
Sent from my SGH-T999 using xda premium

So a big update guys..
I received my phone back, and expected it to be in the same condition that I sent it in. On the repair statement in the box, it states that the phone is beyond repair and that the fail description is "GROSS ELECTROMECH DAMAGE-ABUSE". The odd thing is that my phone button works, when I thought they hadn't performed any repair at all. But now, my phone won't charge and won't be detected by the computer. I took the cable I was using and tried it with my old Samsung Moment, and it operates just fine. Before I sent it in for repairs, the USB port was operating just fine. I know this because right before I sent it in, I had to unroot it and flash it with a stock rom from Odin. The port was operating fine when I had sent it in.
Now, I'm wondering if they did perform a repair. In the repair logs, one technician says "SOLUTION: Replaced Component". This technician also notes that it came with damage on the sides.
The NEXT day, the log says that the unit did not pass the quality assurance check during the PBA inspection, that a pad was lifted on the I/F connector, and that the unit was beyond economical repair.
I feel like during the PBA inspection, they noticed that the USB port wasn't operating correctly, and then stated that it was B.E.R. I'm completely sure that the port was operating correctly prior to shipping it to them.
What's confused me this whole time was whether or not the power button was repaired or not, because the log later says it was B.E.R., so I was never sure. I plan to call them and find out, and if they DID indeed repair it, I feel as though this charging port issue was under their hands, because it was operating correctly when I shipped it.
I was happy that the power button seemingly magically cured itself, but now I'm irritated that the charging port is broken, which I feel like wasn't a fault on my end.
Here's the repair logs, with the last names censored:
*11/08/2013//14:49:43//0001773863//Telephone//ASC*
11/8/2013 1:48 PM-Selene Hxxxxxx: The unit is shipped.
*11/08/2013//12:21:44//0001773863//Telephone//ASC*
11/8/2013 11:21 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*11/08/2013//12:19:30//0001773863//Telephone//ASC*
Pad lifted on the I/F connector
*11/08/2013//12:16:55//0001773863//Telephone//ASC*
11/8/2013 11:16 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
Came with damage on the sides.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
11/7/2013 3:34 PM-Danny Cxxxxx: The unit has left the technician. SOLUTION: Replaced Component
*11/07/2013//12:35:36//0001773863//Telephone//ASC*
11/7/2013 11:34 AM-Karina Dxxxxxx: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
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lilmatt429 said:
Copying from my post on reddit, need to vent this out.
Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!
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Click to collapse
Did You The Warranty Break Because I Got A Friend With The Same Problem

The guy I mentioned above re listed the s3, I will be using him for my friends s3
Sent from my SGH-T999 using xda app-developers app

NitroGEEK said:
Did You The Warranty Break Because I Got A Friend With The Same Problem
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Click to collapse
Warranty covered it. The device has been opened, but they didn't mention anything about it. I also reset the flash counter with TriangleAway and flashed to stock rom.

enter recovery without using power switch?
so as my S3 power switch is also damage and i flashed a fr=irmware on it, now its on boot loop and i need to do some wipe data and all that , but my power switch of my s3 is broken.... is there a way to enter recovery on bootloop witout using the power switch ?

[Q] Disassembly?

Anyone have any idea how to disassemble this tablet? The power button on mine has become a bit 'sticky'.
I imported this tablet so my local Samsung won't cover it under warranty

starsky23 said:
Anyone have any idea how to disassemble this tablet? The power button on mine has become a bit 'sticky'.
I imported this tablet so my local Samsung won't cover it under warranty
Click to expand...
Click to collapse
You want to disassemble it it for a sticky Power button? Does the sticky power button stop you from using the tablet properly ie. Does it swicth off the display on its own...If not I would honestly just leave it alone. Opening it up can cause loads of other problems.
If you read the Warrenty i think it does say that Samsung May attempt to fix the problem even if the tablet is from another part of the world. Worth giving them a call if you havent done so already.

Geordie Affy said:
You want to disassemble it it for a sticky Power button? Does the sticky power button stop you from using the tablet properly ie. Does it swicth off the display on its own...If not I would honestly just leave it alone. Opening it up can cause loads of other problems.
If you read the Warrenty i think it does say that Samsung May attempt to fix the problem even if the tablet is from another part of the world. Worth giving them a call if you havent done so already.
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Click to collapse
It does jam and sometimes reboots the tablet.
The local Samsung service centre told me that they'll need to replace the entire chrome bezel (what a load of nonsense). They'll give me a quote by tomorrow but I honestly doubt I'll pay whatever that is!

starsky23 said:
It does jam and sometimes reboots the tablet.
The local Samsung service centre told me that they'll need to replace the entire chrome bezel (what a load of nonsense). They'll give me a quote by tomorrow but I honestly doubt I'll pay whatever that is!
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Click to collapse
This happebed on my S3, all i did was I kept pressing it like a maniac LOL and its now fixed. I was going to get it fixed for £75 but getting angry for once worked. Give it a go you never know.

Geordie Affy said:
This happebed on my S3, all i did was I kept pressing it like a maniac LOL and its now fixed. I was going to get it fixed for £75 but getting angry for once worked. Give it a go you never know.
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Click to collapse
I have to say, despite being very cynical when I first read your suggestion...... It actually worked!
It's not 100% perfect but definitely bearable if the repair cost is humongous. Thanks a lot mate!
Sent from my SM-P600 using Tapatalk 4

starsky23 said:
I have to say, despite being very cynical when I first read your suggestion...... It actually worked!
It's not 100% perfect but definitely bearable if the repair cost is humongous. Thanks a lot mate!
Sent from my SM-P600 using Tapatalk 4
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Nee worries, glad I could help

Uh Oh protection on rooted device? Wanted some info before rooting.

Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.

an0ther said:
Just wondering if anyone has used their uh oh protection on a rooted device if they give you any hassle about it? I know on the M8 people said they did but wondering if it was any different on the m9. I don't plan on breaking my screen but you never know.
Click to expand...
Click to collapse
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.

theloneranger08 said:
HTC stated in a Q and A that Uh Oh still applies to phones that are rooted or have custom ROMs. I think the only exception would be if you overlocked your CPU and fried it.
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Click to collapse
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.

toiday said:
If it's fried, how would any one know it was overclocked? I just saying... If your phone is dead on the water, they would just replace it no question ask. That's how I understand it.
Click to expand...
Click to collapse
Yeah that's probably the case but you never know.

I was soffed and unlocked so will find out soon....

I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?

BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. The told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones. Also my understanding is that a phone is sent out to replace your phone, and you send your broken one back once you get your new phone.

dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
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Click to collapse
That's what I thought. Its odd for a company that helps you unlock your phone,especially when they know by doing that you can pretty much do anything with it. Then turn around and say no cause your rooted

BR7fan said:
I contacted them today because my charging port is loose and it only charged when it wants to. They told me I have to pay to have it fixed because my phone and is rooted.
1. How did they know this ?
2. How does rooting break a charging port ?
3. What happened to no questions asked, we will replace your phone no matter what the problem is ?
Click to expand...
Click to collapse
dratsablive said:
I would ask to speak to someone in sales support and ask about the Uh-oh coverage. Because I read that Uh-oh would replace rooted phones.
Click to expand...
Click to collapse
Are you in the US? I think uh oh is only for US residents. nevermind...I see Iowa now
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.

jollywhitefoot said:
Are you in the US? I think uh oh is only for US residents.
If so, I'd try a different cs rep. Sounds like that person was just being difficult. Did the phone drop or something? I'd probably not be too thrilled about using my uh oh protection for something that wasn't physically damaged by me.
Click to expand...
Click to collapse
Yes I'm from the USA. Midwestern guy
Not sure what is wrong. All I know is that you have to wiggle the cord just right to get it to charge. Ive tried multiple charging cords and get the same result. Its getting to the point to where its getting ready to stop charging

I would try someone else. My M7 was htcdev unlocked (likely how they know in your case), rooted, and s-off, and they still replaced the camera a couple of months ago because of the pink tint issue with no questions asked, even though it was two years old.

BR7fan said:
Yes I'm from the USA. Midwestern guy
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Click to collapse
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.

jollywhitefoot said:
In this Q&A session with Jason Mackenzie he DIRECTLY says that unlocked/rooted will be covered by uh oh, so whoever you spoke with didn't know what you were talking about or didn't think you were trying to use uh oh.
http://www.htc.com/us/uh-oh/
Go to ~19:50 for the question about unlocked/rooted.
Click to expand...
Click to collapse
I did use the uh oh site. I think the lady online was just being pissy.

My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water

BR7fan said:
My second attempt didn't go well.
They said to get uh oh protection I needed to have $599 secured on my card. My card only allows up to $300.
I said, well the second option on your website said you can mail a prepaid mail and I can send the old phone first and they can send me the new once they get the old one. She said no we can't do that, that deal is only for cracked screen or if it was dropped in water
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Click to collapse
The hold on the CC is legit, to me. It's not like a carrier exchange where your carrier can just bill you if you don't send your device back. HTC doesn't really have any protection against people not returning the device without a cc number.
But them not letting you send yours back first makes no sense at all. I'd ask for a manager.
Or, have you tried your carrier? I'm AT&T and if you take it to a repair center they're usually pretty good about swapping out defective devices.

I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.

bigp951 said:
I would love to know more about uh-oh protection as well. There's a lot of fine print and somewhere it says some along the lines that they'll only replace a phone damaged by normal use. That can be interpreted many different ways. Then I kinda got the feeling that all they replace is broken screen, water damage or carrier replacement. Also if I bought the phone off of eBay is it still covered?
Personally my plan is to run this beast into the ground and then right before my year is up I'll probably uh oh it in my pool and get a brand new phone so I can sell it and buy an upgrade..lol.
Click to expand...
Click to collapse
Well, if you don't use it you get $100 towards your next phone...so consider that

If I can keep this one in pristine condition and HTC comes out with a new beast that can compete with the market than I might use the $100 trade. But if this thing is toast and another company makes something that makes me drool than in the pool this one goes..lol.

Has anyone tried keeping their Galaxy bombs after the replacement came in the mail?

Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?

I don't see how they can know you haven't sent it out. Correct me if I'm wrong.

NIKKOTUASON said:
I don't see how they can know you haven't sent it out. Correct me if I'm wrong.
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Click to collapse
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.

Cycloneon said:
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.
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That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...

NIKKOTUASON said:
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...
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That is if the recycling company actually records the imea of every device they receive before "recycling" them or if they just report raw numbers.
Several in the Canadian thread have made it clear they have been sent the return box even when they already returned their phones.
It will be interesting to see what documentation is included. I am planning on saving screen shots of my return tracking email showing the old device delivered just in case.
Sent from my SM-N930W8 using Tapatalk

speaking of which those in canada who have had a replacement device sent did samsung email you? they said the devices would start shipping on the 22nd but still nothing:s

I got another email saying they'd start on the 27th, then today replacement came in with an extra box with a return label already on it.
No other documentation included. I even had to call in and ask for an unlock code for my new note 7, it wasn't provided automatically like with the original one.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
Really! Behave yourself. You must be aware of the dangers of keeping such a mobile or even worse the consequences of selling it or even giving it away. Send it back. Samsung have dealt with this situation in a very odd way. They began with good professional intentions the situation then went down hill and for many the scenario has turned into a farce.
One thing for sure if and when you receive your replacement you must return your old device. It is the correct thing to do.
Ryland :good:

I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...

THS1989 said:
I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...
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And it can keep your hands warm and be used to light a log fire
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ekerbuddyeker said:
And it can keep your hands warm and be used to light a log fire
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It actually runs dead cold.... My replacement is much warmer.

Did it come with a prepaid label?? If so that's mostly likely how they are tracking it

THS1989 said:
It actually runs dead cold.... My replacement is much warmer.
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Same here. I'm having so many issues with the replacement unit. The screen sensitivity issue is making the phone so hard to use, it loses power much quicker, and it gets quite warm. This whole experience has been painful.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
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omg sent to the recycling company ? remove the batteries and send them all to me lol

They will eventually send an update to all Note 7 phones that will disable them. So return the phone. They can track if your phone is in use or not.

for anyone who has broken.. smashed.. lost the spen... broke the sim holder.... this must be a godsend. what would have been expensive repairs... now they are entitled to new phone because of the battery. I would get great pleasure handing over a smashed phone and getting new one

Has anyone kept the s pen or sim tray or accessories? Do they just want the phone itself back?

I was advised to send EVERYTHING back in the box exactly as it was originally delivered - so that's what I did. The replacement is complete (as if buying a new phone) and the delivery guy asked for the return package. That's what he got after I'd factory reset. I'd previously backed everything up to Smart Switch on my pc.

Here in the UK, the delivery guy had a deliver & return consignment. So I had no choice but to return it. I bought direct from Samsung store online. Sent everything that was in the box back.
Thinking about it now I'm glad I did. No come backs from Samsung. The deals done & I have new replacement device that is perfect so far.
Glad it's all over now & I can get on with enjoying this fantastic device.

Instructions for me seemed to imply to just send the phone itself. And along with the phone there is no other documentation that would be sent to the recycling company. So they would need to turn it on to check the imei and possibly even factory reset it if I leave my password on. This all seems to point to them not really being able to determine whether it was actually sent or not. That said, seems like I'd be able to, at the least, keep an extra s pen and the in box accessories. That in itself would more than make up for the pain of exchanging. I just hope i don't have issues with the replacement like some people on here.

broke capacitive button cable

Hey guys, my phone got slammed in a car door and I finally paid £130 and replaced the screen because it got damaged to the point of being unusable but in the process of replacing it I accidently broke the ribbon for the multitask button. I've tried searching for the part on eBay etc and can't find a replacement part, could someone link me please? If it's available. Thanks in advance

8hodgsonkh said:
Hey guys, my phone got slammed in a car door and I finally paid £130 and replaced the screen because it got damaged to the point of being unusable but in the process of replacing it I accidently broke the ribbon for the multitask button. I've tried searching for the part on eBay etc and can't find a replacement part, could someone link me please? If it's available. Thanks in advance
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I think you ****ed up, sending it to oneplus is you only option, also forget your warrenty.

Puddi_Puddin said:
I think you ****ed up, sending it to oneplus is you only option, also forget your warrenty.
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Meh the part will be like £5 I'd rather not wait weeks and pay a lot I can manage for now I might not even fix it and I bought the phone used from CEX no warranty

8hodgsonkh said:
Meh the part will be like £5 I'd rather not wait weeks and pay a lot I can manage for now I might not even fix it and I bought the phone used from CEX no warranty
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Dunno, not much parts for the OP3. Have you watched JerryRigEverything? He has a really nice disassembly video.

Confirmed, you DID f**k up.
There are NO official replacement parts available online because OnePlus does not sell them to third parties. Anything you may come across is not official - including that screen you got somewhere.
Even if you don't mind unofficial parts, it's really hard to get small single parts for devices with poor service support. Full screen assemblies are fairly common, pretty much anything else isn't.
BTW, screen replacement in official service center costs about as much as you paid for the screen. Didn't benefit at all doing it alone ...
Don't have many options now, go check aliexpress, dealextreme and similar sites if you find anything. If not, well, ... you'll have to shell out even more £££.
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