Hello there,
I am posting this thread with a problem. Roughly a year ago I purchased the HTC M9 (after 2 very satisfied years using the M7). Up untill about a week ago everything was working fine for me, the only small issue I've had so far is the lack of memory space. Although this issue was easily solved by simply upgrading my device using a Sandisk SD card.
However, since a couple of days my device started overheating very quickly and lagging. Again, I tried to fix this by rebooting the phone and using CCleaner to clean up some of the junk on the device. Now here comes the actual problem: this morning I was simply using the Youtube app to watch a video when my device suddenly crashed (with 50% battery life). I plugged my phone into a charger and booted up the device again but I get a an error report saying "Sense Home stopped working", which means I'm currently unable to use my device. For some reason the HTC report function is bugged aswell, as I cannot seem to send an error report to HTC.
Can anybody tell me what is going on here and how I could solve this problem? I'm very dependent on my phone because of university and work and would like to fix this as soon as possible and preferably not with a hard reset.
Thanks in advance.
Okay I went ahead and tried out something myself based on the following on a thread on androidcentral com titled ""Unfortunately, HTC Sense has stopped" loop" (I'm not allowed to post links yet)
So I went to Apps and cleared the cache of the Sense Home app (without being in safe mode). My phone started working again, but I lost alot of information as apps like Whatsapp and Google Chrome are completely reset and I lost my contacts. Is there any way I can fix this process?
I cleared my cache but my device is still keeping me in that damned Loop. I don't want to lose my pictures or videos. What else can I do? I have an HTC One M9.
Solution to Sense Home crash loop
Kamir Tyree said:
I cleared my cache but my device is still keeping me in that damned Loop. I don't want to lose my pictures or videos. What else can I do? I have an HTC One M9.
Click to expand...
Click to collapse
Quoting the page: crowdsupport.telstra dot com dot au/t5/Device-Updates/HTC-M9-Marshmallow-6-0-update-causes-problems/td-p/577965
"Boot the phone as per normal, ignore the "Sense Home has stopped" message for now.
Pull down the notification drawer,
Tap on the cog to get into settings (once in settings clicking ok on the "Sense home has stopped" message should make it dissapear so you can see what you are doing),
Go into Apps,
Go into Sense Home,
Tap on storage,
Tap on "Clear Data".
This will delete all the data stored with the Sense Home app, not your photos or messages of contacts or anything like that.
You will have to re-configure your home screen(s) though :-/
Once you've done that you should be good to go.....You may need to reboot."
I have the same problem which started at the same time.
Tried everything, clearing Sense cache, system cache from recovery, installed custom recovery and Revolution HD rom its all the same... Everytime after few minutes or hours same problem occurs! Loop Sense crashing, rebooting, wifi turning on and off by itself...
Please someone help
Hi guys, I had the same problem just two weeks ago. Tried cache clearing, factory reset, yada yada yada. Despite all the error report pop ups I managed to use Google app to get to play store, and updated sense home from there. That did the trick. I lost all my contacts and apps but still the phone works again.
devinbost said:
Quoting the page: crowdsupport.telstra dot com dot au/t5/Device-Updates/HTC-M9-Marshmallow-6-0-update-causes-problems/td-p/577965
"Boot the phone as per normal, ignore the "Sense Home has stopped" message for now.
Pull down the notification drawer,
Tap on the cog to get into settings (once in settings clicking ok on the "Sense home has stopped" message should make it dissapear so you can see what you are doing),
Go into Apps,
Go into Sense Home,
Tap on storage,
Tap on "Clear Data".
This will delete all the data stored with the Sense Home app, not your photos or messages of contacts or anything like that.
You will have to re-configure your home screen(s) though :-/
Once you've done that you should be good to go.....You may need to reboot."
Click to expand...
Click to collapse
Thanks, great solution, apps and everything still there - I was so worried. For me this problem was a show stopper, do I even consider getting another HTC phone?? Why can't HTC modify Home Sense to disable the alert, once initiated, when the battery is fully charged, then this very annoying, irritating and phone disabling problem would just go away?
Related
just uninstalled some apps and now my desire keeps restarting the sense saying "the application HTC sense (process com.htc.launcher) has stopped unexpectadley.please try again. phone is now useless even using an app killer on sense it just restarts and round in circles i go. now unable to use any function of the phone has any one encountered this and can help?
same here
did you manage to find a solution to the problem ?
reinstalling all the removed application hasn't changed a thingh - keeps crashing
I tought the problem might have been with either some LCOALE plug-in that where still in some profiles o Beautiful Widget that where still on some screen but reinstalling them makes no difference
Hard reset is the only option i can see at the moment
I've encountered his yesterday when I tried to switch to another Scene.
Anyway, I found a way around this without having to hard reset.
Everytime you see the force close button, tap it. But all the while, spam the hardware search key until the search bar shows up. Type the first few letters for "Applications". You should be able to access the Applications settings menu. Go into "Manage applications". Go into "HTC Sense" and tap "Clear data". This will erase all your Scenes but it's better than doing a hard reset.
thanks ohyeahar your suggestion was very helpfull
I got to the applications but "manage application" would force close as well - so I searched for settings and was able to get to "Personalize" and "Change the Scenes" to the "Clean State" (probably any othe default scene would have worked as well) and stopping the FC loop -
that leades me to belive the problem was probably caused by beautiful widged being uninstalled (it was my clock)
The easiest solution to this type of problem is to go into safe mode.
Power down the device, and then power on again whilst holding down Menu, and keep Menu held down until the device is fully booted.
You will now be in safe mode (it will say safe mode in the bottom left corner), which prevents all 3rd party apps and widgets from running.
You can then uninstall/delete or whatever.
Regards,
Dave
Thanks Dave was not aware of that possibility and I'm sure it'll be usefull in the future
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Sent via the XDA Tapatalk App
FC again
well I'm having the same problem again ....
I probably got a bit over confident knowing that a safe mode existed and tried to switch to a saved screen configuration that still included the BW clock and the loop started all over again but now - even after deleting all the custom scenes - even choosing the clean slate scene doesn't help
if I go in SafeMode it still FC the sense UI and reboots the device.....
and "Manage Application" was FC even before when everything also was working
I feel like I'm back using WinMobile phones :-(
even after killing all the running processes it still do the same FC loop - I'll guess there are no other option but to HR
what will I lose by doing-it? and what is the best procedure to use?
thanks
Try this site myhtcdesire.com/tutorials as it has details for fixing the problem.
thanks for the link chesterdob but that solution was already posted by ohyeahar (look at post #3) and in my case doesn't work becouse "manage applications" causes a FC of it's own
how can I make a Hard Reset in this situation ?
I recently got HTC one x in UK and it was fine so far now I started receiving Loading screen often.After seeing various forums I removed the calendar widgets with the hope of not getting he loading screen again but no luck. Any one had this problem or any suggestions?
clintonmdu said:
I recently got HTC one x in UK and it was fine so far now I started receiving Loading screen often.After seeing various forums I removed the calendar widgets with the hope of not getting he loading screen again but no luck. Any one had this problem or any suggestions?
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Click to collapse
Hi,
Not sure if you still have this problem, but I solved my friend's X by backup and factory reset. after restart, tested opening apps then home button, no more Loading..., then restored.
Hope this helps.
Thanks dansoh, Same I did and it started working fine but my worry is why the new phone needed such factory restore?
I already did a factory reset on mine and it still happens. I think when the phone runs out of ram, it may have randomly closed the home screen and so it needs to "load" again.
This sometimes happens with my galaxy nexus as well.
I had my homescreen always reloading again to.
Found out it had something to do with the setting: Options\Developer options, and there the 3rd option from below, don't save activities (not sure how it is displayed in the English version).
It should not be selected, otherwise it reloads the homescreen everytime.
I see that option. By the sound of it, i think it disables multi tasking?
loading message on home screen
bimmerboii said:
I see that option. By the sound of it, i think it disables multi tasking?
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Click to collapse
i got the same problem too and it was yesterday it started as there was a new software update and i accepted and ever since, when i hit the home icon on the phone it says loading every time.. i followed all the tips of putting everything to 4 processors and turning off activity in the background and no luck.. i have noticed that when i go onto the task manager i have constantly over 641mb running even when i stop all and refresh.. where as before i updated it it was around the 300mb ... can i get the old version instead of 4.0.4 ? or is there another way ? thanks
This is the second time i have to factory reset my phone because of this problem...
This error keeps popping up over and over and over even if i send the error report over.
The first time, i was playing a game called Death Rally and received a call while playing, after i hung up, the phone screen got locked and upon pressing the power button, i did not see the unlock screen (it is a default HTC unlock screen called Productivity).
Second time, i rebooted the phone while listening to songs using Poweramp. After the phone booted, the lock screen was missing.
on both occasions, i was able to access Settings from notifications bar, and when i did get there, the popup (in the third image below) started appearing repeatedly. I sent the error report to htc a couple of times just to stop it from popping up but no luck.
I searched online and have not come across any workarounds for this except a factory reset, which is the solution i resent because i have to download my apps / restore contacts all over again.
Hope HTC fixes this...
Anyone else have encountered this problem? if so, any suggestions on a non-reset solution?
Thanks
attachments are below-
This happened me last night too, I had to do a factory reset and lost all my photos/msgs and apps
Sent from my HTC One X using Tapatalk 2
Same problem on One S
This exact same problem just happened to me, on my HTC One S though, after receiving an update. It started immediately after reboot. I can stop by going to Settings -> Apps and disabling the wallpaper "app". This doesn't feel like a proper solution, but it seems to work for now - maybe it can work untill a fix is released.
Yeah, i tried that last time this happened to me, i disabled everything that said 'wallpaper' in the apps. But that did not solve the problem. Its good that it fixed (even if temporarily) for you
Now that i have reset my phone for the second time, i have become extremely careful, but i still don't know what will cause this, and at what point
goulies said:
This happened me last night too, I had to do a factory reset and lost all my photos/msgs and apps
Sent from my HTC One X using Tapatalk 2
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Why didn't you use your dropbox to back up pictures?
Sent from my HTC One X using xda premium
This happened to me again...WTF
Having the same issue here. Running stock 4.0.3, Rogers HTC One X. Doing a factory reset will fix it for awhile but the error just comes back.
I had same problem with EVO 3D, after update to 4.0.3. I tried to reset my phone to factory settings, but error was just delayed for few hours, when it started to appear again. The problem was in application called "weather provider". After disabling that app problem was solved. Try that solution.
I installed after that APEX louncher, and other aftermarket widgets for everyday using. I just don't like htc sense, but i really like their phones.
My wife's phone (HTC one X) had the same message come up today too!
Any ideas anyone on what the permanent fix for this is?
I understand that the factory reset my solve for a while, but there must be an underlying issue here.....
hi
i have the same issue with the phone and some times it keep restarting i dont know how to fix
Wallpaper / Productivity has stopped unexpectedly
The message 'Wallpaper has stopped unexpectedly' kept popping up every few seconds on my HTC Sensation XE but it was directly after I'd moved Skype to the strip at the bottom of the screen. Once I removed it, it was fine.
this worked!
Disabling the weather provider finally worked for me! Thank u so much! That pop up msg. every 2 seconds was annoying. And, trying to maneuver my way to home screen through the pull down panel using the settings. It's terrible that cell phone companies make us do factory resets and force us customers to come up with solutions to fix their problems. My phone has served me well many yrs. despite the battery dieing every hour and 3 factory resets, and constantly turning off the screen and then back on again, and all the sporadic screen clicks by itself, dialing numbers and texting people! I'm finally getting a new phone tomorrow, but at least I didn't lose my information this time. Thank you!
weber_serbia said:
I had same problem with EVO 3D, after update to 4.0.3. I tried to reset my phone to factory settings, but error was just delayed for few hours, when it started to appear again. The problem was in application called "weather provider". After disabling that app problem was solved. Try that solution.
I installed after that APEX louncher, and other aftermarket widgets for everyday using. I just don't like htc sense, but i really like their phones.
Click to expand...
Click to collapse
I checked for OTA update on 2/6, 8:47pm and 4.4.2 was found and 'successfully' installed: HTC6500LVW_3.11.605.1_R2-2.10.605.1
Ever since, apps have been crashing on the phone like crazy. "Unfortunately, ____ has stopped." The apps that crash most often are Maps (about 5-10 sec after opening each time), Sense 5.5 and Gmail, but others that I don't use as often have done the same. The phone also now reboots itself frequently (5+ times a day).
Two other issues I've noted are (1) when returning to home screen after closing an App, it sometimes takes around 10 sec for icons to appear (possibly Sense restarting?), and (2) when I wake the phone up, the screen turns on and then I try to swipe down from the top to check notifications and the screen goes blank.
Has anyone else seen this type of instability with HTC One and KitKat? Any suggestions?
I've tried searching for a new update hoping they've fixed some of these bugs, but it tells me I'm up to date.
Have you tried clearing the cache and data for the apps that are crashing? There are no bugs like that in kk. It sounds like some data just got corrupted during the update. If wipimg the individual apps data dosent work you may have to do a factory reset or an ruu.
cmlusco said:
Have you tried clearing the cache and data for the apps that are crashing? There are no bugs like that in kk. It sounds like some data just got corrupted during the update. If wipimg the individual apps data dosent work you may have to do a factory reset or an ruu.
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Click to collapse
I'll try clearing the caches. Should I clear it for Sense though? I figured out the screen going blank when I go to swipe it, it seems to be a proximity sensor sensitivity issue. If I approach with my finger from the right (opposite the sensor), there's no issue. So it's just the sensor now picking up my finger passing over to swipe and thinking it's me putting my phone up to my face maybe?
Yeah you can clear it for sense too, but if you clear data it will wile out all the apps settings. For sense that means all the settings in the settings menu. But i dont really see what else you could do, other than a factory reset, or ruu, which will wipe everything.
I am getting this error message essentially making the phone useless. I got notification I had an update on Friday. It auto updated, I installed it, it rebooted, and this message continuously pops up and I cant use anything. Factory reset did nothing, and the only semi work around is I was able to get Nova Launcher on there. It semi works but the message comes up every time I lock and unlock the phone.
Nobody seems to know the answer to what the hell this is or what happened but I need someone who is smarter than I to help me fix it please. Any advice is very much appreciated. Phone is unrooted.
Thanks in advance.
Go to setting, General, Apps, All Apps, and fine "Home". Clear cache and reboot.
blackangst said:
Go to setting, General, Apps, All Apps, and fine "Home". Clear cache and reboot.
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Click to collapse
tried that, it didn't seem to work. Is there something I'm missing? Do certain apps cause this?
Having the same issue right after updating to 6.0; clearing cache didn't work for me either. I suppose I'll try a different launcher in the meanwhile.
"Unfortunately, Home has stopped
I am now rooted using the video instructions from ROOT JUNKY, but I am getting this error message "Unfortunately, Home has stopped" I went to the Apps setting and resets app preference and also clear the home cache but to no effect. i am able to get the simple home setting but not the other advance home setting. please help if you can. Thanks inadvance
LG G4 H815
Problem solved for Lg G4. Go to Settings, General, Apps swipe left to "All" then scroll down to "HOME" not easy home. Open it and clear cache and also "clear data" you will get a warning message when you try to clear data, but that's ok. I was afraid to do this but it works for me, It will only clear and Home screen preference or shortcut you had. You can setup your preferred shortcuts after again. restart and select "Home" as your default. Let me know if this helps
Think not.. Still home crashes
Nope, that's not a fix. All it did was wreck my app placements and settings.. Nothing else. Immediately after clearing the cache and data it crashed exactly the same way.
Home has stopped is becoming increasingly annoying, and also increasing in frequency. I'm going to try Uninstalling the app update that started it all: Voice Mate 4.70.10.
I'll see if this works. If so I'll post here. If not, consider this an open thread and hopefully someone in the G4 community with some skills and knowledge will find a solution.
Anyone found a solution to this problem?
Unfortunately home has stopped!!!!!!!!!
Talend said:
I am getting this error message essentially making the phone useless. I got notification I had an update on Friday. It auto updated, I installed it, it rebooted, and this message continuously pops up and I cant use anything. Factory reset did nothing, and the only semi work around is I was able to get Nova Launcher on there. It semi works but the message comes up every time I lock and unlock the phone.
Nobody seems to know the answer to what the hell this is or what happened but I need someone who is smarter than I to help me fix it please. Any advice is very much appreciated. Phone is unrooted.
Thanks in advance.
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If you have an LG G4 you may have seen this message and waited for the home screen to re-start again, only to happen again and again, I’ve searched all the forums to no avail, so I installed another home screen to got rid of the problem, now have a permanent fix, you have to disable Smart Bulletins:
Go to apps, hit menu, select home screen settings, turn off Smart Bulletins.