Develop Bugs

Can I claim a cracked "rooted" phone to ins.?

I have an original EVO (bought day one) and I can actually upgrade for cheap but i have a broken phone now.
Glass is a mess and was wanting to turn it in to Ins.
It is rooted and I was wondering if they are still getting picky if you turn in a rooted phone for a claim!!
IF SO?... can I use this method to UNROOT before sending it off?
http://forum.xda-developers.com/showthread.php?t=900875

just make the claim, don't tell them it is rooted. they are not going to check. besides it is your to root or not. just don't volunteer that info.

Upgrading your phone and claiming insurance for it since it is broken are 2 different things. You can go to store and upgrade if you are eligible, no matter the condition of the phone. If it is broken, smashed, lost, stolen, then you can claim it and get a replacement model of the broken phone.

I hope this helps.
http://www.goodandevo.net/2012/05/u...&utm_campaign=Feed:+GoodAndEvo+(Good+and+EVO)

WOW, THNX GUYS!!!!
That was big help!!

Yea, insurance and warranty are two different things. With the warranty, you should be unrooted, as they can void it if they find you are rooted. For insurance, they don't care about anything, as long as you pay the deductible. It can be in a hundred pieces, rooted, bricked, etc, they dont care.

Does root void Tmobile jump?

New Samsung user coming from Nexus. If I root my Note 3 from tmobile jump will they let me turn it in for something else in 6 months or is my eligibility voided?

Does not look like it. There was a thread on it here yesterday.
Sent from my SM-N900T using Xparent BlueTapatalk 2

Since with Jump you deal with T-mobile employees in store how would they even know? If you reverted back to stock..

Even if they did, they wouldn't care. My girl traded in her HTC Sensation, running AOKP, they booted it up and didn't say two words.
Sent from my SM-N900T using Xparent BlueTapatalk 2

For now it looks like flashing custom recovery triggers the Knox counter and voids the warranty. But some ppl in a S4 forum say that they managed to flash without the trigger. Good read here: http://forum.xda-developers.com/showthread.php?t=2447832
But like others and the Tmobile guy who sold me the know said, instore staff don't know how to check for it. But there could be a "yet" added at the end. All they need is some training to go into download mode and look at the counter. Not hard. It just depends on how much it's worth to Tmobile. The $10 per month for Jump and regular service fees are how they make their money. They most likely will overlook voids just to keep that funding stream going.

yes but as long as they see it boot they wont be able to tell the difference

Afaik it does not void any waranties with jump. If you are concerned just flash back to stock before taking into the store. Here is the disclaimer straight from tmobile. Nothing is said about root or knox.
Deductible or processing fee will apply if traded-in device is lost/stolen, not in good working order, does not power on, or has liquid damage or broken screen; up to two Premium Handset Protection claims in a 12 month period.
Limited time offer; subject to change. Qualifying service plan with financed device required. Pay 50% of your device cost to be eligible for upgrades. Trade-in of an eligible device required. Eligible device must be in good working order. JUMP! must be added within 14 days of a qualified device purchase. Device pricing may vary based on approved credit. Offer may not be available in all locations. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 months. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY.
SM-N900T: Powered by X-Note V13/CivZ-SnapKat 2.1

dipole said:
New Samsung user coming from Nexus. If I root my Note 3 from tmobile jump will they let me turn it in for something else in 6 months or is my eligibility voided?
Click to expand...
Click to collapse
I'm a retail sales assosiate at a tmoible corporate store and when we do jump ugrades they have to pass a three point inspection (Water damage, Cracked Screen, Functioning device) We do not check Knox being voided during a jump ugrade. That being said when we ship the devices off we ship them to assurant which is the insurance company that handles the jump upgrades and they well could boot the phones into download mode to see if knox has been tripped. I cant say for certain that they do or do not. If they do check for it you technically would be responible at that point for the full cost of the device. I myself own a note that is rooted and knox is triggered so I'm not going to risk using my jump upgade on my phone. But it's up to you to take the risk.

..... Un trip KNOX... Pick them up. .. duh
Sent from my SM-N900T using Tapatalk

Even if they did notice you can also call 611 and make up something about your phone not working properly and they should send you a replacement, then you can just use the stock phone to trade in with the JUMP program. I friend of mine did that, no questions asked.

Kev_Vito said:
Even if they did notice you can also call 611 and make up something about your phone not working properly and they should send you a replacement, then you can just use the stock phone to trade in with the JUMP program. I friend of mine did that, no questions asked.
Click to expand...
Click to collapse
I said the same thing in another thread... lol
Sent from my SM-N900T using xda app-developers app

Another guy said he got a replacement that had KNOX tripped on it, so I don't think we need to worry.

Am I ****ed?
I rooted my phone, and tripped knox. I was in a different country for 2 months, and got into a motorcycle accident which cracked my phone.
I have Premium Handset Protection
I have made 5 out of 12 payments to qualify for 0 down.
Am I ****ed if I make a claim?
Please Help!! Thanks!

Venomixia said:
I rooted my phone, and tripped knox. I was in a different country for 2 months, and got into a motorcycle accident which cracked my phone.
I have Premium Handset Protection
I have made 5 out of 12 payments to qualify for 0 down.
Am I ****ed if I make a claim?
Please Help!! Thanks!
Click to expand...
Click to collapse
U can male a claim or jump to a different phone, don't matter, people have returned them rooted also.
I always Odin to stock, then return the phone with no issues at all.

Samsung warranty anyone?

Hi, I recently bought a tmobile note 3 from a guy in craigslist and worked perfectly until about a week a go. The microphone stopped working, when in a call people can't hear me unless I switch to speaker. I bought the new charging port / microphone,installed it and the problem persist. I took it to a cell phone repair shop and they also change the same board with no luck. Now the store tech told me the previous owner change the whole screen assembly with one from att and had to slightly modified it /grind it in order to fit. Also the sticker behind the battery is gone since they replaced the screen assembly. I called samsung and they said my phone is under warranty and they send me a label to ship it for repair. My question is do you think the warranty will apply? The phone has no water damage. Thanks

Rooted? If so you is ****ed
Sent from my SM-N900T using xda app-developers app

Not rooted. Knox us 0x0
Sent from my SM-N900T using xda app-developers app

Anyone?

i believe that warranty will be voided simpley because the device has been cracked open. add the fact that the screen has been replaced with a different version and labels are missing it screams warranty denied.
it sounds like you'll need to get it fixed somewhere else. might be the case where Samsung will offer to fix it for you but you'll be responsible for all repair charges

The device has been physically modified, doubt it would be covered under warranty.

http://forum.xda-developers.com/showthread.php?t=2581758
I have a small crack barely noticeable but will be fatal next drop is it possible to reset Knox and custom boot screen and have it repaired the phone is less than 30 days old... Thanks for looking
Rooted mf3 SHOstock

Brooklynsour said:
is it possible to reset Knox ...
Click to expand...
Click to collapse
No.

Well I recently did a warranty exchange because my phone stopped charging. I got the replacement and sent back the defective one. The phone was rooted, with wicked rom installed, and knox at 0x1. Got a message last week that they received it.
Sent from my SM-N900T using Tapatalk

It's been physically modified/tampered with.
You can send it to them but they will charge full price for the replacement after evaluation. They are very specific about condition. Water indicators, dis-assembly, physical damage, etc. WILL be grounds for warranty dismissal and full charge for replacement handset.

Nah my phone doesn't have a scratch or anything around it no damage no water damage to s4 just rooted my mine was 0x30 or something...
Would you know the price for screen repair not digitizer
Rooted mf3 SHOstock

[Q] Bought Used S6, Turned Out to be Rooted

So I bought a used Galaxy S6 32GB Black Sprint phone from an online phone trading site. It was advertised as used, but mint and unrooted. It's in excellent physical condition and it is not currently rooted but as it turns out it was rooted and the KNOX bit was tripped before root was taken off.
So I understand that a tripped KNOX means no Samsung Pay as all the articles in the last 24 hours have confirmed, but it also means no OTA updates, and no Warranty from Samsung. (Right?)
On his part the seller has asked if I would accept a partial refund. I'm not sure I want to lose those features but maybe he'd give enough money back to make it worth it. He asked me what would be fair.
My questions are,
Is there anything else that is affected by having KNOX tripped?
What would be a fair refund? I paid $540.
If I decided I wanted to sell the phone and get a fresh un-tripped KNOX phone, what could I sell a KNOX tripped / rooted Galaxy S6 32GB black phone for?
Does anyone think it will be possible to reset the KNOX bit in the future?

Honestly I'd say FU to the guy and ask for a full refund bc that's just dishonest/shady business on his part.

what the guy above me said.
Plus side, samsung released the stock firmware for sprint s6 so you could just odin that to receive ota updates again....
i think you're still f'd on the knoz front though.
ask for a full refund or paypal dispute it since he didn't disclose beforehand that knox was tripped

eghost57 said:
So I understand that a tripped KNOX means no Samsung Pay as all the articles in the last 24 hours have confirmed
Click to expand...
Click to collapse
So I haven't found any concrete source that this is actually true. The original sammobile article does not mention any source at Samsung, payment companies, or even another developer or blogger. Other bloggers cite the sammobile article. As far as I can tell at this point, it's just speculation.
All that said, I wouldn't be surprised if tripping Knox disables Samsung Pay, but we surely don't have any confirmation of that at this point.
Sorry to hear that you got a knox-tripped phone.

Root and Warranty

I know the rooting devoids the warranty. My question is if I root my phone and later on before claiming the warranty, I install the stock firmware and present it to Samsung will its warranty will be claimed?

As soon as you root, you will trigger KNOX, an e-fuse that is NOT fixable.
Samsung WILL know if you have rooted... Flashing stock doesn't work...
A simple google search would have told you this as it has been this way since the Note 3...

I know this but I thought there would be some workaround to fix the tripped Knox now in 2019.

It depends on how the comercial laws in your country treat these cases, in Mexico, the warranties are not claimed to samsung, but directly to the carrier which sold the device, and rooting does not invalidate the warranty

Since there is no root for SD ATM and it may never be I would imagine OP has Exynos, so my question is: does Exynos has e-fuse. (all phones have Knox, mind you)
But it really does depend on the country and it's laws. In some places refusing warranty for rooting phone could be illegal, unless the root was the direct cause of phone's malfunction, in other places they do whatever they feel like it.

Jmakhdoom said:
I know this but I thought there would be some workaround to fix the tripped Knox now in 2019.
Click to expand...
Click to collapse
There is no workaround for Knox no matter what year it is. It is a physical change to the hardware. It blows a fuse. The only workaround is a new motherboard. Again, some research would answer this question.
pete4k said:
Since there is no root for SD ATM and it may never be I would imagine OP has Exynos, so my question is: does Exynos has e-fuse. (all phones have Knox, mind you)
But it really does depend on the country and it's laws. In some places refusing warranty for rooting phone could be illegal, unless the root was the direct cause of phone's malfunction, in other places they do whatever they feel like it.
Click to expand...
Click to collapse
Of course it does. That's what triggers Knox.

Mr. Orange 645 said:
There is no workaround for Knox no matter what year it is. It is a physical change to the hardware. It blows a fuse. The only workaround is a new motherboard. Again, some research would answer this question.
Of course it does. That's what triggers Knox.
Click to expand...
Click to collapse
If the phone is covered by carrier insurance a lightning strike would destroy the evidence of rooting.
Microwave ovens... is there anything they can't cook?
Bah-ha-ha-ha... just saying.
Remember how the star cruisers looked when they got hit with a particle blast? About what the mobo would look like in a microwave.
Even if they removed the chipsets they be fried too.
No data. Not even their wittle Knox.

blackhawk said:
If the phone is covered by carrier insurance a lightning strike would destroy the evidence of rooting.
Microwave ovens... is there anything they can't cook?
Bah-ha-ha-ha... just saying.
Remember how the star cruisers looked when they got hit with a particle blast? About what the mobo would look like in a microwave.
Even if they removed the chipsets they be fried too.
No data. Not even their wittle Knox.
Click to expand...
Click to collapse
I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.

scottusa2008 said:
I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.
Click to expand...
Click to collapse
I can be orphan killing ruthless on a bad day if need be...
AT&T does. Same if it's stolen or run over by a truck.

blackhawk said:
AT&T does. Same if it's stolen or run over by a truck.
Click to expand...
Click to collapse
True, if the phone is lost or stolen or ran over by a truck (aka "accidental physical damage") then it would be covered.
But no where does AT&T say they cover lightning damage (or acts of god)...
"Lost, stolen, accidental physical or liquid damage, and out-of-warranty malfunctions."
**Covered Incidents**
https://www.att.com/legal/terms.mobileInsurance.html
Loss caused by or resulting from nuclear reaction or radiation, or radioactive contamination, however caused. However, if nuclear reaction or radiation, or radioactive contamination, results in fire, we will pay for the resulting Loss caused by such fire.
“Mechanical or Electrical Failure” means: Failure of “Covered Property” to operate due to a faulty part or workmanship or normal wear and tear when operated according to the manufacturer’s instructions."
From the AT&T mobile coverage certificate fine print

Obviously you have reading comprehension issues.
WYSIWYG as per your link:
"B. COVERAGE PLAN
We cover your Covered Property for the following cause(s) of loss.
Physical damage.
Theft, or loss by mysterious disappearance or other unintentional permanent loss of possession.
Mechanical or Electrical Failure.
PROPERTY NOT COVERED.
The following are not covered:
Any property or equipment that is not Covered Property.
Contraband or property in the course of illegal transportation or trade.
Property in transit to you from a manufacturer or seller that is not the Authorized Service Facility.
Data, Nonstandard External Media, and Nonstandard Software.
Covered Accessories will only be covered when they are part of a Loss to Covered Property other than Covered Accessories.
Any wireless device whose unique identification number (IMEI or ESN, etc.) has been altered, defaced or removed."

And you apparently missed, didn't see, failed to see or convienently ignored the other part of what I wrote that details what is considered mechanical or electrical failure.
Insurance coverage or terminology aside this isn't the place for you to be suggesting any sort of insurance fraud.

My vision is 20/10... lmao
I'm not suggesting anything just pointing out all options.
Insurance fraud is a product of your thought process not mine.
Lightning strikes, thefts and big truck tire smashes happen.
Enough pressure makes sinners out of saints everytime.... think about that for a spell and every day hereon.
It's a dark thought I choose to share with you... so now you're charmed.
-&-
My phone is not rooted nor will it be. If you read carefully the replacement most likely won't be new.
My Note is still spotless... pampered.

scottusa2008 said:
I certainly hope your joking or being sarcastic.
Never heard of any cellular provider insurance that covers acts of god, irradiation (nuclear or otherwise) and includes a moron clause.
Click to expand...
Click to collapse
My carrier does really have good insurance tho, I tried exchanging my rooted phone for the same model for just a small fee. They would even replace your heavily damaged phone with a new one even when purposely hit it with a baseball bat. :laugh:
They would eventually replace your phone whatever may be the reason providing that you are enrolled in their insurance plan.

insurance should cover the phone root or not, it's totally independent of Samsung as doesn't rely on them. the problem being the majority of times they give a "new" phone that is actually one that someone else has returned and they have repaired, meaning you likely don't get a manufacturer's warranty only one from the insurance firm.
but really if you take device insurance it should cover pretty much anything and everything as that is what you are paying for. a warranty on the other hand only protects you from manufacturer defects.
so with a standard warranty a root could void it if the rules state you can't, you also wouldn't be covered for any accidental damage whatsoever, in these cases if you wanted to claim lightning strike or something you would be entirely reliant on your home insurance covering the claim then they would be look for damage to your house.
if you take out insurance if you stepped on it by accident or ran it over with your car "by accident" the insurance should pay to replace or repair the device as that is what you are paying for.
so yes root can void a manufacturer's warranty but separate device insurance should cover you no matter how the phone breaks root or no root as you are paying to protect the device from pretty much anything, the only one with insurance is if they investigate and find malicious damage to get a new device then you could be brought up under insurance fraud, but really if you break the device accidentally no matter the cause insurance should cover you as that is what you pay for.