So I bought a used Galaxy S6 32GB Black Sprint phone from an online phone trading site. It was advertised as used, but mint and unrooted. It's in excellent physical condition and it is not currently rooted but as it turns out it was rooted and the KNOX bit was tripped before root was taken off.
So I understand that a tripped KNOX means no Samsung Pay as all the articles in the last 24 hours have confirmed, but it also means no OTA updates, and no Warranty from Samsung. (Right?)
On his part the seller has asked if I would accept a partial refund. I'm not sure I want to lose those features but maybe he'd give enough money back to make it worth it. He asked me what would be fair.
My questions are,
Is there anything else that is affected by having KNOX tripped?
What would be a fair refund? I paid $540.
If I decided I wanted to sell the phone and get a fresh un-tripped KNOX phone, what could I sell a KNOX tripped / rooted Galaxy S6 32GB black phone for?
Does anyone think it will be possible to reset the KNOX bit in the future?
Honestly I'd say FU to the guy and ask for a full refund bc that's just dishonest/shady business on his part.
what the guy above me said.
Plus side, samsung released the stock firmware for sprint s6 so you could just odin that to receive ota updates again....
i think you're still f'd on the knoz front though.
ask for a full refund or paypal dispute it since he didn't disclose beforehand that knox was tripped
eghost57 said:
So I understand that a tripped KNOX means no Samsung Pay as all the articles in the last 24 hours have confirmed
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So I haven't found any concrete source that this is actually true. The original sammobile article does not mention any source at Samsung, payment companies, or even another developer or blogger. Other bloggers cite the sammobile article. As far as I can tell at this point, it's just speculation.
All that said, I wouldn't be surprised if tripping Knox disables Samsung Pay, but we surely don't have any confirmation of that at this point.
Sorry to hear that you got a knox-tripped phone.
Related
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
2. What is the Warranty one gets on the phone if one buys from Google Play?
I read the following in the Galaxy Nexus review section on Amazon here.
4. You still can't buy the GSM version with a Samsung USA warranty... but if you buy it from a reputable international retailer they will broker your international warranty claims, or you can get it with a 3rd-party USA warranty from such as Newegg. Maybe one day you will be able to get the GSM version with a Samsung USA warranty, but I'm starting to lose hope. I even tried contacting Samsung USA support but they won't touch the i9250 for repairs, even if you're willing to pay
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Someone please enlighten me on these issues. Thanks.
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
mac4rfree said:
I recently bought Nexus a week back.. it was $ 381 including tax and shipping....
As of warraty, i never care for one.. as i am going to root it...
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Click to collapse
Yes, I will of course root and tweak my Galaxy Nexus, but what bothers me, from the aforementioned quote, is; if there is a hardware problem Samsung will not even consider touching it, be it a paid service.
ech419 said:
Hey guys, since I didn't find any relevant threads so I am starting a new one. If you do find a similar one, guide me to it and pardon my ignorance.
I want to ask two questions.
1. What is the price on the $350 Galaxy Nexus from Google Play with Taxes + Shipping?
Click to expand...
Click to collapse
Depends on your state's sales tax.
2. What is the Warranty one gets on the phone if one buys from Google Play?
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Click to collapse
1 year manufacturers.
Cost with Tax and Shipping/Warranty
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
rdw55a said:
Just bought mine today. $386.46 with tax and shipping. As for the warranty I have no idea. The Play store just says to read the warranty card that comes with the device. But I'll probably Unlock the Bootloader and Root as soon as I get it.
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Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Mine was $385 in NJ, I ordered it yesterday. Just wondering, how many days did it take to ship to your house?
generalagony said:
Shipping to Texas I paid right at $381. The warranty is a 1 year manufacturers warranty. Yes rooting voids the warranty but if you are smart enough to root you should be able to unroot and relock the boot loader with no problems in the event you need warranty work.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
True
Galaxy Nexus limited warranty
Samsung provides a 12 month limited warranty for Galaxy Nexus.
Accessories are also covered by a 12 month limited warranty provided by Samsung. To review Samsung's warranty obligations and to obtain details on receiving warranty support, please find the Samsung limited warranty in the product box or visit Samsung USA support.
Warranty repairs and out of warranty repairs carried out by Samsung are subject to Samsung's terms of service.
For Samsung warranty questions, please contact Samsung directly at (888) 987-4357.
Devices which have been remotely disabled by Google cannot be repaired by Samsung.
from google play
Code:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662730
Thank you, guys. Just ordered mine. It will be shipped to Washington and the price is as follows:
$349.00 - Galaxy Nexus HSPA+
$10.50 - Shipping
$34.15 - Tax
______________________________
$393.65 - Total
It is little more than what I expected, but I hope the Jellybean experience will be worth all the extra pennies.
Warranty info
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
sdill42 said:
Here's a little clarification on the warranty:
If you discover a problem in the first 14 days, you can return it to Google and get your money back or a new phone. If not, you're stuck with Samsung by mail, no stores to bring it into for instant repair/replacement, and horrible tech support service from both companies (who bounce you back and forth between them, and tell you to do things like put your phone into airplane mode while you're talking to them on it -- which disconnects the phone of course!).
I was sold a dud phone from Google Play with broken wifi, but I didn't fully debug the problem in the first 14 days, so I'm stuck with Samsung's slow service by mail. Google has made it clear that they will not support me, even though they sold a faulty product. I've now been a month and a half without the phone while I've sent it back to Samsung twice for repairs -- it came back in even worse condition after the first repair. I strongly recommend that you do NOT buy directly from Google Play, as they're an internet company and don't have a clue how to support real products. While I like my new Android's features better than my old iPhone, I miss the days when I could just walk into the Apple store and they FIX the problem.
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Ur post makes me nervous.. i just bought a nexus an hr ago after bein fed up with my captivate glide and samsung tech.. ive dun sent my glide in 3 times for the same problem, and they have yet to fix it..
I hope i dnt have probs with the nexus..
If i do it will be the last samsung product i will every buy..
BOYCOTT!!!
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
New Samsung user coming from Nexus. If I root my Note 3 from tmobile jump will they let me turn it in for something else in 6 months or is my eligibility voided?
Does not look like it. There was a thread on it here yesterday.
Sent from my SM-N900T using Xparent BlueTapatalk 2
Since with Jump you deal with T-mobile employees in store how would they even know? If you reverted back to stock..
Even if they did, they wouldn't care. My girl traded in her HTC Sensation, running AOKP, they booted it up and didn't say two words.
Sent from my SM-N900T using Xparent BlueTapatalk 2
For now it looks like flashing custom recovery triggers the Knox counter and voids the warranty. But some ppl in a S4 forum say that they managed to flash without the trigger. Good read here: http://forum.xda-developers.com/showthread.php?t=2447832
But like others and the Tmobile guy who sold me the know said, instore staff don't know how to check for it. But there could be a "yet" added at the end. All they need is some training to go into download mode and look at the counter. Not hard. It just depends on how much it's worth to Tmobile. The $10 per month for Jump and regular service fees are how they make their money. They most likely will overlook voids just to keep that funding stream going.
yes but as long as they see it boot they wont be able to tell the difference
Afaik it does not void any waranties with jump. If you are concerned just flash back to stock before taking into the store. Here is the disclaimer straight from tmobile. Nothing is said about root or knox.
Deductible or processing fee will apply if traded-in device is lost/stolen, not in good working order, does not power on, or has liquid damage or broken screen; up to two Premium Handset Protection claims in a 12 month period.
Limited time offer; subject to change. Qualifying service plan with financed device required. Pay 50% of your device cost to be eligible for upgrades. Trade-in of an eligible device required. Eligible device must be in good working order. JUMP! must be added within 14 days of a qualified device purchase. Device pricing may vary based on approved credit. Offer may not be available in all locations. NY residents must use JUMP! benefits prior to completing 2 insurance claims in 12 months. JUMP! upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork. No separate insurance fees, except in NY.
SM-N900T: Powered by X-Note V13/CivZ-SnapKat 2.1
dipole said:
New Samsung user coming from Nexus. If I root my Note 3 from tmobile jump will they let me turn it in for something else in 6 months or is my eligibility voided?
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Click to collapse
I'm a retail sales assosiate at a tmoible corporate store and when we do jump ugrades they have to pass a three point inspection (Water damage, Cracked Screen, Functioning device) We do not check Knox being voided during a jump ugrade. That being said when we ship the devices off we ship them to assurant which is the insurance company that handles the jump upgrades and they well could boot the phones into download mode to see if knox has been tripped. I cant say for certain that they do or do not. If they do check for it you technically would be responible at that point for the full cost of the device. I myself own a note that is rooted and knox is triggered so I'm not going to risk using my jump upgade on my phone. But it's up to you to take the risk.
..... Un trip KNOX... Pick them up. .. duh
Sent from my SM-N900T using Tapatalk
Even if they did notice you can also call 611 and make up something about your phone not working properly and they should send you a replacement, then you can just use the stock phone to trade in with the JUMP program. I friend of mine did that, no questions asked.
Kev_Vito said:
Even if they did notice you can also call 611 and make up something about your phone not working properly and they should send you a replacement, then you can just use the stock phone to trade in with the JUMP program. I friend of mine did that, no questions asked.
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I said the same thing in another thread... lol
Sent from my SM-N900T using xda app-developers app
Another guy said he got a replacement that had KNOX tripped on it, so I don't think we need to worry.
Am I ****ed?
I rooted my phone, and tripped knox. I was in a different country for 2 months, and got into a motorcycle accident which cracked my phone.
I have Premium Handset Protection
I have made 5 out of 12 payments to qualify for 0 down.
Am I ****ed if I make a claim?
Please Help!! Thanks!
Venomixia said:
I rooted my phone, and tripped knox. I was in a different country for 2 months, and got into a motorcycle accident which cracked my phone.
I have Premium Handset Protection
I have made 5 out of 12 payments to qualify for 0 down.
Am I ****ed if I make a claim?
Please Help!! Thanks!
Click to expand...
Click to collapse
U can male a claim or jump to a different phone, don't matter, people have returned them rooted also.
I always Odin to stock, then return the phone with no issues at all.
Anybody know if T-Mobile cares about you rooting your phone when you are on Jump on Demand? I want to try it out but would hate to have to pay a stupid crazy amount because it is technically "their device". At the same time, I do not see anything in the lease agreement that states you cannot alter your phone except for this little blurb: If you return a device to T-Mobile that exhibits excess wear and use, you'll be charged for that item. Excess wear and use is beyond the minor wear reasonably expected to result from ordinary, everyday use, such as material alterations to its hardware or software. I know, usually, T-Mobile is pretty lax when it comes to rooting your phone and returning to the store.
Anybody tried to "jump" already and have them say something about it?
hawkstwelve said:
Anybody know if T-Mobile cares about you rooting your phone when you are on Jump on Demand? I want to try it out but would hate to have to pay a stupid crazy amount because it is technically "their device". At the same time, I do not see anything in the lease agreement that states you cannot alter your phone except for this little blurb: If you return a device to T-Mobile that exhibits excess wear and use, you'll be charged for that item. Excess wear and use is beyond the minor wear reasonably expected to result from ordinary, everyday use, such as material alterations to its hardware or software. I know, usually, T-Mobile is pretty lax when it comes to rooting your phone and returning to the store.
Anybody tried to "jump" already and have them say something about it?
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I jumped with a note 3 that had Knox tripped to the Galaxy s6. No issue here. They just checked that it turned on and the display worked.
guaneet said:
I jumped with a note 3 that had Knox tripped to the Galaxy s6. No issue here. They just checked that it turned on and the display worked.
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Was that on JoD or Jump v1/v2?
hawkstwelve said:
Was that on JoD or Jump v1/v2?
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It was on jump. I'm not sure which one though
They don't check for root they just check for the physical condition of the phone and whether or not it boots up lol
Sent from my SM-G925T using Tapatalk
When I trade in my previous nexus 5 I asked if they cared about root and they did not. They did request I wipe my data.
I knew T-Mobile didn't care about root when you turn it in on regular Jump, I just didn't know if JoD was any different since technically you are leasing the phone from them. But I guess not. Thanks guys!
All you need to do is a factory reset before handing it to them.
Pp.
In my experience, I jumped form S5 to S6e. I specifically did it in a corporate T-Mobile store (I personally despise the Authorized Resellers, sorry if I offend anyone here... I've just had bad experiences with them on AT&T and T-Mobile too). I even told the guy that it had been rooted/tripped/etc.
The guys said, "If it boots, doesn't have any major damage, the screen is in good condition (not cracked or super-scratched), and there's no sign of water damage... we'll take it." He further went on to explain that the devices typically either get parted-out, or they get used as insurance loaners.
After JUMPing, I rooted my phone, tripping Knox, within 15 minutes of arriving at my friend's house.
Disclaimer: YMMV. It's possible not all reps/stores are this cool about it.
Aou said:
In my experience, I jumped form S5 to S6e. I specifically did it in a corporate T-Mobile store (I personally despise the Authorized Resellers, sorry if I offend anyone here... I've just had bad experiences with them on AT&T and T-Mobile too). I even told the guy that it had been rooted/tripped/etc.
Disclaimer: YMMV. It's possible not all reps/stores are this cool about it.
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Click to collapse
There are good/bad/cool/jerk reps at both corporate and authorized resellers. I've seen some of the best reps and managers at T-Mobile stores that look like corporate but are owned by someone else. They even let me return a phone that I bought on-line and the corporate T-Mobile store that was closer to my house wouldn't take it back!
Hi, I'm new here. A few weeks ago my s6 fell out of my pocket and both of the screens completely shattered, now I got enough money to send it in. I rooted the phone with the pingpong root and I was just wondering if they'll still repair the phone? It said it doesn't trip Knox so like an idiot I rooted it thinking I'd never break the phone cause it's never happened to me.
You should be able to unroot once you go to download mode. Once you use Odin and unroot there would be no trace and you'd get back to official.
Sent from my iPad using Tapatalk
T-Mobile will still know it was rooted, doesn't matter if you returned it back to complete stock, if knox was tripped it will show it in the history and they will not warranty the phone. Your situation is different though, your phone has physical damage not covered under the warranty so reporting a claim is different, Assurant will process the claim since it's damaged and provide a replacement, mine was $175 when the phone was stolen.
Jdom58 said:
T-Mobile will still know it was rooted, doesn't matter if you returned it back to complete stock, if knox was tripped it will show it in the history and they will not warranty the phone. Your situation is different though, your phone has physical damage not covered under the warranty so reporting a claim is different, Assurant will process the claim since it's damaged and provide a replacement, mine was $175 when the phone was stolen.
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Not necessarily. Reading the OP, he used PingPongRoot, which on 5.0.2, did not trip the Knox counter. If the OP froze the correct apps and/or denied them root access, theoretically T-Mobile won't know - granted he's able to restore the phone back to factory defaults (completely), using Odin or SmartSwitch.
But, in terms of dropping the phone and shattering screen/glass, you are correct in that this sort of damage is not covered by anny warranty - only forms of insurance. There'll likely be a deductible.
And, well, if it's an insurance claim, the root/no-root point is moot. Yes, rooting phone voids warranty, but so does dropping it.
Aou said:
Not necessarily. Reading the OP, he used PingPongRoot, which on 5.0.2, did not trip the Knox counter. If the OP froze the correct apps and/or denied them root access, theoretically T-Mobile won't know - granted he's able to restore the phone back to factory defaults (completely), using Odin or SmartSwitch.
But, in terms of dropping the phone and shattering screen/glass, you are correct in that this sort of damage is not covered by anny warranty - only forms of insurance. There'll likely be a deductible.
And, well, if it's an insurance claim, the root/no-root point is moot. Yes, rooting phone voids warranty, but so does dropping it.
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Click to collapse
So even if its rooted and i have insurance they'll fix it cause the problem wasn't caused by rooting?
I have an S5 in near mint condition that I'm considering trading in to Samsung for an S9 or S9+. They'll give $200 on it according to their website. I would restore it to factory software before sending it in but the "custom" flag is permanently set (whatever you call it once it's been rooted). I wondered if anyone has sent in a previously rooted phone to Samsung and got the full trade-in value they offer. The reason I ask is because if they decide the trade-in is somehow not worthy they still get to keep it and only have to credit you $25.
Thanks for any info.
I know someone personally that did trade in a rooted phone with no problems. He did call and was told that as long as it was still running stock firmware it was fine. LOL, of course there is that little line in the trade-in agreement that says "at Samsung's disgression*. From what I've seen many times they seem to sit on the phone until your time is up and say sorry it's only worth 25 bucks. So apparently it's going to be a crap shoot no matter what you do. Good luck.
Tel864 said:
I know someone personally that did trade in a rooted phone with no problems. He did call and was told that as long as it was still running stock firmware it was fine. LOL, of course there is that little line in the trade-in agreement that says "at Samsung's disgression*. From what I've seen many times they seem to sit on the phone until your time is up and say sorry it's only worth 25 bucks. So apparently it's going to be a crap shoot no matter what you do. Good luck.
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Yeah I noticed that after searching Google on this matter. I don't think I'm gonna be willing to risk it. I would be furious and there wouldn't be a thing I could do about it after sending it in.
The last phone I sold was through Swappa. It took awhile but I did get what I wanted eventually. They tend to sell better there since you're selling to individuals and you get the money in PayPal before you ship. It wouldn't hurt and would cost nothing to give something like that a shot. I guarantee you'd get more than $25.