Develop Bugs

Samsung Warranty Replacement

I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?

I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
Sent from my PC36100 using Tapatalk 2 Beta-6

When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA

I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.

what was wrong with your phone?

Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA

Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6

You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
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Click to collapse
Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
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Click to collapse
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?

TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
Click to expand...
Click to collapse
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium

-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
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Click to collapse
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.

zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
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Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
Sent from my SPH-D710 using xda premium

-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
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Click to collapse
Service is refused if the device is not running the correct software, short of a failed charging port.

TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
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Click to collapse
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.

stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
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Click to collapse
I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.

I lost my IMEI and got a replacement for FREE even with an expired refund policy!!!

here is the story.
i bought my t-mobile galaxy S3 like 2 months ago when it first came out. i was really impress with this piece of hardware. So when the first root method and new ROM popping up i was flashing everyone of them. i had no problem with my phone at all. Then about 34 days later i had a bad flash and discover i lost my IMEI and hoping for a fix. Then a fix came out by Peoplearmy and Geek. i tried these two methods but none of them work for me. I didn't try to return it because i bought it off contract for a full price and its way pass the 14days return policy. so i was stuck on edge for a month.
But last week i went back to the T-mobile store and try to purchase a new Galaxy S3. The T-mobile rep. realize that i am already using the galaxy s3 and ask why the heck do i need a new one. So i give them my phone. The first thing they do was looking for water damage and of course there is none. Then they realize the phone doesn't have 4G anymore. She was really confuse. Then she took like 10min trying to fix it. Of course she can't fix it because i'm the one that really know what going on with it. So i tell her that i just go ahead and buy another one. But she is a true angel. The Rep. told me that since most high end T-mobile phone got the "premium handset protection" i can get a replacement for free if the phone wasn't have any water damage, in other words "if i didn't crew it up myself".And i didn't =). So she put in an order for me free of charge and 2 days later the shipping came and i just replace the good phone and ship back the old one with no additional cost because they send me a prepaid shipping label how awesome is that. I felt like the luckiest guy in the world.
But before you turn in your phone you need use "Triangle away" application by "chainfire" to reset the custom binary counts. When you flash an unofficial rom or kernel you will see the custom binary counts in a number depend on how many times you flash it. you can find out the exact number on the Dowload Mode. That how they figure out if you did something with your phone. so when you use Triangle away to reset it, it will say custom binary from a number to "NO". After you did that just Odin back to stock and BAM!!! they can't tell if you ever ROOT it.
So i have a new phone with a new working IMEI and now i'm just chilling with the stock rom for now.
i hope this will help some people that lost their IMEI and trying to return it with an expired refund or return policy.
my advice to you is when you try to return your phone. just play dumb and don't know what they talks about. all you know is your phone don't have 4G connection. good luck

So you had the insurance?
Sent from my SGH-T999 using Tapatalk 2

The phone does have a one year warrenty

Soooo..... you did something people have been doing for years?
Sent from my SGH-T999 using Tapatalk 2

I think you mean free after a $5 processing fee.

I'd keep fraud to yourself...just sayin
Why didn't you just use the fix? I've lost imei twice on this beast...
Sent from my SGH-T999 using xda premium

how do people manage to lost the imei? what did they do?, flashing rom? or what?

crap thread, lock and ban!

Cool story, Dirty Harry!
Sent from my SGH-T999 using Tapatalk 2

When did schools stop teaching the importance of proofreading or spell check? The OP gave me a headache, literally.

[Q] Switch carriers and insurance

Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.

It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
Sent from my SGH-T889 using Tapatalk 2

I think T-Mobile's Return Policy is 14 DAYs not 30days.

mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
Click to expand...
Click to collapse
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.

Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Click to expand...
Click to collapse
it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).

I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.

Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Click to expand...
Click to collapse
In general no but you never know it's always worth a try
Sent from my SGH-T889 using Tapatalk 2

Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium

mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium
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Click to collapse
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.

I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.

Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
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Click to collapse
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium

mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.

Can I Claim Warranty?

Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action

Worth a shot. Just don't tell them you bought it second hand. They'll check the serial/Imei for warranty time left.
Sent from my SGH-T999 using Tapatalk 2

If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore

If they do ask I'm sure you could say that its your friends and he gave it to you.
Sent from my Galaxy Nexus using xda premium

just in case, did you try a different set of headphones?

JaY iZz BaKk said:
If you have the PHP bundle you can do a swap after three days with no questions asked all is required is a $5 processing fee and confirmation it has no physical or water damage.
I am a T-Mobile sales rep so you can take my word as good :good:
EDITED:
Reason being you need PHP and to wait three days is to make it a quick no questions asked process.
It take three days for the IMEI of a new device you are using to register in your account as "being in use"
Also, having PHP (Full Insurance) goes over any existing or non existing warranty and extends it so you will always be able to get and exchange or alternate, even if they don't sell the device anymore
Click to expand...
Click to collapse
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
And as a customer service rep who handles cleanup calls all day from people who listened to the sales rep could I just point out the fact that he already clearly stated the phone was purchased from someone else who purchased it 3 months ago on a contract. He put his sim card in it so it will work until they check the ESN and begin to wonder where this phone came from, which sounds like another person still under contract who hasn't paid the ETF. And if the phone wasn't purchased off contract BAM now the earphone jack wont matter anyway..... Get your money back and stop listening to salesmen!!
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.

darocsfinest1 said:
thats why tmo customer service ranks so low, you have no ideal what you are talking about. tmo is gsm and uses imei # not esn, the salesmen is absolutely right, once the phone shows up on ur acct. and its not a iphone or non tmo devise you can claim warranty. sales reps dont ask where you got the phone but they will inspect the devise for damage. stinkeye22 get a tmo phone. ur att s3, is killing your brain cells.
Click to expand...
Click to collapse
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
Lol. I have to agree with you. Because if T-Mobile would actually ignore the fact that that imei (my bad) is/was attached to another account and used (once again probably on an unpaid contract) and actually replace it, let alone allow it to operate after it finally does register then they are pretty stupid. If an IMEI is banned and the cell phone is stops working on the network, putting a new SIM card in the phone will not make the phone work. If that phone has an open contract it will pull a flag eventually I would think. Maybe I'm wrong, don't work for T-Mobile or AT&T. But if it does work wow, they really are idiots. Either way stop trying to scam the phone company for a mistake you made.
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
OKAY Mr.CS, if you take a look at device support in Quickview you will see that it shows the devices warranty status plus how long it's been in use. If the customer had PHP it acts as an extended warranty to the device even if he was not the first person to use it.
Original Poster, contact me through PM I will help you get a replacement.

Action1 said:
Hi,
I just bought a T-Mobile galaxy s3 from someone and it has 9 months warranty on it as the person just recently bought it in contract from tmobile. My question is, can i go to the tmobile store and claim warranty even though im not the original owner who bought the phone with contract! I just inserted my sim and started using it. The headphone jack is faulty as I only hear sound in one ear when plugged in. I have the box and all the accessories.
Thanks
Action
Click to expand...
Click to collapse
So... What was the outcome?
Sent from my SGH-I747 using Tapatalk 2

Wouldn't the insurance be linked to the original account holder? Once it registers with the new sim I'm pretty sure they'd void it.
i.e. if I sell my car and the new owner crashes it, my insurance isn't going to foot the bill.

The warranty carries over to the new device. I've had had a similar issue. Sold my old phone bought a new one out of tmobile. My account registered the new mobile and I had to do an insurance claim one time I lost my phone and I got the phone I bought out of tmobile back for a deductible.

Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2

stinkeye22 said:
Oh well, no reply. My point was that you can't (or shouldn't be able to) purchase a used phone, especially one that hasn't had the contract paid off, slap a warranty on it & have it replaced. Doesn't make sense..
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
oh no worries, you will get your response.
I'm helping him right now and we will post the result.

AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)

AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.

Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I used to work at a DSC several months ago and I can confirm this program, however, its only tested in a few pilot locations at least at that time since I left. As far as the existing warranty if you opt into this program, more than likely it will still apply or 90 days, whichever is longer. However, that might be unclear as it is kind of a gray area being the reason why its only tested in pilot locations so I'd make sure to ask. Keep in mind that whatever warranty issues you have when you participate in this program, those warranty policies only apply through ATT and not through Samsung themselves.
So before anyone tries to take advantage of this program, make sure to call your nearest DSC first to see if they're participating in this program and if they have your Note 2 in stock. Don't waste your time in going if they're out of stock and the only way is to periodically call them to check. Normally, they'd perform an exchange by mail if that ever happens, but for this program, it has not been implemented.
Also remember, this program was initiated through ATT's contractor who manage these DSC locations so more than likely, the customer reps through the phone and at the corporate/authorized retailers have little to no information about this program so dont go asking them for info, especially about a warranty dispute.
Sent from my SGH-I317

Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Can you give the DSC CONTACT INFO I don't mind driving 30 to 40 min for this besides Thats about normal commute to any where in southern California lol
Sent from my SAMSUNG-SGH-I317 using xda premium

Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app

Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium

Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
kkl0wn said:
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
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But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
sashby said:
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2

Just an update all DSC in southern cali have the out or service warranty program, I just went to day and switched out my note 2 for a newly referb looks great and only for $150.00 plus tax
Sent from my SAMSUNG-SGH-I317 using xda premium

I suppose the major difference here, is your getting a refurb unit, as opposed to a new replacement unit when using insurance...
Not a huge deal I guess...
Lets hope ATT does the right thing, and quits treating smart phones and their deductibles like a house mortgage....(expensive).....as the deductible is likely more than the unit costs them to begin with...
thank you for the information OP.......g

sashby said:
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
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Click to collapse
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app

Just wanted to show everyone that this is legit.
Thanks OP.
Worked great!
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I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium

chris82o said:
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Never had to pay tax on full device when I upgrade.... I always pay tax on the amount of what I'm paying for

glad to hear...
Glad to hear others have had such good luck. Also pleased that it's more widely available.

refurb from most warranties anyway now...
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Bajanman said:
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
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Click to collapse

sorry didn't see sooner - they don't care if rooted
Bsmith0731 said:
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
When I was getting my replacement I talked with them a lot about how the program works. They told me in clear terms that they don't care if the phone is rooted, if a dinosaur stepped on it, or anything else. They did say you might wish to flash to factory standard so you don't leave any personal info on it, but that's all.

sashby said:
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Click to expand...
Click to collapse
So youre the reason for high insurance rates anf deductibles
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no - don't buy insurance
rquinn19 said:
So youre the reason for high insurance rates anf deductibles
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Nope. I don't buy insurance, because I don't think I should be paying extra for something to work as it's designed to, and product quality should be expected. When I see a company shorten its warranty then offer "insurance" I buy from someone else. It's like paying 'protection money.'
I'm afraid we'll have to blame poor product quality for that one.