Related
So last Friday I bought my SGSIII at Radio Shack. Dude asked me if I want their insurance. I tell him "No I already have insurance through Sprint" last night I get home and my phone falls out of the car. Screen cracks in the upper right corner. I call Sprint to file a claim and they tell me that Friday July 27th the insurance was removed from the account. LOL WTF? Radio Shack guy deleted my insurance. Now I have to go in circles with Sprint and Assuron to see if they will add the insurance back on and take my claim. But I'm thinking that I should do into Radio Shack and demand a brand new phone free of charge. Who agrees?
Im guessing your from the states and Im from the uk. But if i had this problem then i wiuld honestly go to Radio shack and ask if you coukd still have the insurence. As it is still withing a 14 day prerod. And then if they agree and it all gets set up then i would wait a few after the insurence is active and then claim on the insurence lol.
Sent from my GT-I9300 using xda premium
Cant you just return it for another one since you are still within the 14 days?
DroidBabe said:
Cant you just return it for another one since you are still within the 14 days?
Click to expand...
Click to collapse
I'm not sure if Radio Shack has that and if they cover damage. I think the 14 days is if you are not satisfied with the product.
"If you are not satisfied with your purchase for any reason, and it is in its original new condition, simply call us within 14 days of the activation or process date shown on your sales receipt"
However I will talk to the store manager because I do not feel that I should have to wait for Sprint to determine if they will accept the claim because of Radio Shack's error. With a crack there is always a potential for more damage. Crack gets larger etc... We'll see what they say
If he removed your insurance without telling you, you should try demanding a new phone.
yousefak said:
If he removed your insurance without telling you, you should try demanding a new phone.
Click to expand...
Click to collapse
I'm going to give it a shot. I called but the store manager is not in until this evening. The person there says she does not have the authority to do anything.
same thing happened to me when i tried to activate phone when i got my s3 luckly i caught it in time was able to get my battery replaced becuase they added insurance back to my account when i got activated
demanding a new phone from the shack wont work. They wont even think about covering damage done by the consumer. Your best bet is to call asurion and sprint and hope they feel it was a misunderstanding. Did you always have insurance b4 getting the s3?
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
If not, you can get radioshqck insurance BEFORE you complain. Go the next few days and turn your phone in. The deductible is less than sprints but they have to ship the phone out so you need a backup phone. Usually takes 3-14days from my understanding
Sent from my galaxy nexus using xda app-developers app
Same thing happened to me when I got my phone from best buy. Declined their insurance because I had sprint's. Got home and checked online to make sure insurance was still there, but it had been removed. Chatted with sprint and was told they themselves removed it because instead of paying the usual $8 it had gone up to $11 because of the "suggested retail price when it launched and the rising replacement cost of high end phones, they found it necessary to increase TEP monthly charges". They put it back once I agreed to the change in price
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
Click to expand...
Click to collapse
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
I got my G3 at Radio Shack and the salesman assured me I could get my $38 Activation fee waived given my 10+ tenure with Sprint.
It's not that he was wrong it's that he was very wrong. He was either ignorant or deceitful. Get it in writing.
--
Sent from my Samsung Galaxy S3 powered by Blazer ROM 1.6.
MikeyLee said:
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
Click to expand...
Click to collapse
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
dtr145r said:
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
Click to expand...
Click to collapse
Radio Shack isnt doing anything for me. I feel that they should replace it. I should not have to wait and risk further damage
We always have nothing but problems regarding insurance with customers that purchase their devices at RadioShack. Most customers do not return to RadioShack when they have a problem, they go to Sprint repair location. Then we have to explain that they don't have insurance and RadioShack duped them.
It's an all-around headache for me at least. I'm not knocking any employees here, but RadioShack's marketing on their insurance is deceitful and shady.
EASY.. Demand the manager log in to sprint terminal and add the insurance back, it can be done.
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
Click to expand...
Click to collapse
This hes pissed you messed up his rssp and post attch. That could be his job but if you get what you want no need to have him get axed :angel:
Radio Shack did not do anything for me. I talked to the store manager. She talked to her DM and they sand they will not replace the phone. I faxed her my current Sprint account info showing there is no insurance and faxed her my last bill showing I was billed and had it prior and still nothing. She is supposed to be contacting their Sprint sales rep to see if he will do anything about it. It's not a matter of getting the insurance added back on. it's a matter of getting the phone replaced and not having to pay full price for another.
Just Looking for input pros and cons to the following idea please.
I Pre-ordered my Gn2 through Bestbuy right when they opened on the morning of the 25th, I literally walked in the door as they opened and asked about the availability. The first person in the mobile section had no clue, the 2nd actually did a search. At first she couldn't find it but then after hitting refresh a few times she had it pop up in the system. Then she placed the pre-order right away, So I know I was literally the first person not only at that store but in my general area for the phone. So anyways to the point, I had this on pre-order and in the meantime of waiting I came up on some cash so I just went to my local Sprint store and Purchased one with my upgrade. NOW the Gn2 is available at Bestbuy and reserved under my name yet I am still under the 14day grace period with Sprint. So I could return it to Sprint with no harm no foul(no restocking fee and upgrade stays intact) and get $300 cash in hand. While picking up the Same Gn2(same color) at Bestbuy and drop it on my Bestbuy card(which it is pre-ordered on).
Now what are the Pro's and Cons to doing this for anyone who has purchased mobile devices and activated through their carrier at Bestbuy.
The MAIN pro I can think of is the insurance plan at Bestbuy not only covers more but when using the insurance you get a BRAND NEW phone off the shelf at BestBuy where as with Sprint you get a Refurbished or returned whiped phone.
Now I spoke with BestBuy and tried to cover most of my bases and found that If I choose to which I would after I activate the device I can go to Any ol' Sprint store after that for any reason(as if I purchased from them in the first place).
The only Con I can think of is I run the risk of getting a phone that could have an issue like with the S-Pen or something when the one I currently have is Flawless. And with that if I need to return it I might have to wait due to limited availability considering they just launched it today and will probably be limited for the next week(s). Granted I would obviously deactivate the current one in store at BB then activate the new and try and sit in the store for a decent amount of time and run through trial and error to attempt to uncover any issues in the meantime before I head back to Sprint to actually physically return the item.
I am planning on heading in today so any input as for Pros and Cons would be GREATLY appreciated.
Thanks
anytime you exchange your product you risk getting a bad one in return, but you could also just return it again. some of the funky spens just need to be adjusted. i posted on the GN 10.1 forums on how to do it.
the only real con you have is waiting in line to return the phone and pick up the others. worst case in my area it would take a few hours to do. you could always call and issue an rma, they'll give you 30 days to return it after you receive the return kit (at least they've done it for me in the past) and it doesn't affect your upgrade status.
$35 restocking fee at sprint
Sent from my SPH-L900 using xda app-developers app
I'd go with the option that saves you money and time.
bmoreboy02 said:
$35 restocking fee at sprint
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Restocking Fee is only for an exchange not a return. If you are returning the device and want out of it, you get 100% back via the way you payed (credit card, debit, cash) and your upgrade remains intact(if you used one which i did). When you are taking it back because you don't like the device and want to swap it for another device say a gs3 then you pay a restocking fee. Which is pretty stupid they are saying if you want to return it and take your business else where you get a 100% refund w/ no penalty attached. However if you'd like to keep your business with them and grab a different device keeping the purchase in house they will charge you $35 restocking fee..
I double, triple checked the above information in store and with customer service because I was thinking of pulling the above mentioned scenario in OP. I mean hell if I can come out on top with the cash back in hand then pay before 6months with no interest or penalty for early pay off.
You would probably have to wait 30 days for sprint to put your upgrade stays back into the system so Best Buy could sell it to you at the upgrade price.
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
Sent from my SPH-L900 using xda app-developers app
Blankrubber said:
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
yes, do this. otherwise they'll need to call sprint to PM and you know how long that wait can be. your receipt will be proof of the lower price.
IMO it seems like you've already made a good decision. Your phone is paid for... Your done, no payments, interest, nothing hanging over your head. I'd consider all the time you will spend getting back to where you are now. As they say, time is money! Good luck.
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
Click to expand...
Click to collapse
I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
Click to expand...
Click to collapse
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
Click to expand...
Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Click to expand...
Click to collapse
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
Click to expand...
Click to collapse
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Click to expand...
Click to collapse
sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
Click to expand...
Click to collapse
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Click to expand...
Click to collapse
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
Click to expand...
Click to collapse
I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.
So in nov I signed up with tmobile and got the note and a gs3 for my wife. I plan on selling the note and getting the s4 in march. I call tmobile to pay it off and they tell me I have to pay both phones off? This isn't what the agent told me when I signed up. He knew I swap phones about every 6 months. So my question is why can't I pay the note off separate? My wife never upgrades her phone plus it would lower my bill per month down. Tmobile is ending the subsidiaries anyways so I don't see what the issue is? The reason I went gsm is to be able to put any phone on the carrier as I like, such as international versions.
Talk to a different rep. Cause that rep is an asshole
Sent from my SGH-T889 using xda app-developers app
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
ttabbal said:
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
Click to expand...
Click to collapse
Yeah I have it in writing too from the original kiosk rep. I'm really ticked as I talk to this guy all the time when I'm at the mall. Tmobile is investigating what he told me and I've notified his manger. This really screws anyone who wants to get another phone anytime before may. I just don't understand the logic. Why would they care if I decide to pay the device off? Now I'm screwed if I wanted to get the s4 in a few weeks unless I add a 3rd line.
Now I can see why so many go prepaid. To avoid all of the carrier BS. This is worse then what I dealt with on both sprint and Verizon.
There has to be a loophole for this. Any ideas guys?
It does make sense that the credit extended is put into one loan. I'm sure it makes it easier on the accounting for them....... BUT...... If that guy told you something different, I would go straight to him and have him help you get this sorted out immediately. He's the one that gave you misinformation, I would make him spend time working to correct it also.
Sent from my SGH-T889 using xda premium
yeah, this really makes no sense to me why they would require this just because the phone accounts are linked? Just to be sure though, I'm going to make sure I buy my phone and my wife's phone separately.
Im told its becuase both phones were purchased together but that was becuase thats the day i switched from verizon to tmobile. The rep knew i switch devices often and told me it wouldnt be an issue. I got an email from the manager that they are investigating. If any of you bought the phones together id check on this. Im glad they are ending the pay per month on the phones BS. From now on ill pay full price.
This happened to me too. Opened a tmo business account and bought an S3 and a cheap text phone for the wife. Financed $500 between the two, and was told I could pay them off seperately. The note 2 comes out, so I go to pay the balance of the S3. I was told the same, you have to pay both off because they where contracted at ths same time. But I still had enough available credit to finance the note 2, swap the sim from the S3 in to the note 2, put the S3 on Craigslist, it sold the next day for the $400 balance I had on the note 2. Walked in to tmo the very next day and paid the note 2 off.
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
mikeyinid said:
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
stevessvt said:
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
Click to expand...
Click to collapse
the way tmobile does business is BS. never had this issue on sprint or verizon, i could swap phones when ever i wanted without penalties. knowing me the s4 will be announced and ill get impatient and just pay the $720 off and get the new phone lol. from now on ill always just buy my devices outright.
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
premiatul said:
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Click to expand...
Click to collapse
i get what your saying but until these phones are payed off i wouldn't be able to activate the s4 or whatever phone on the current lines without penalty. id have to open a 3rd line. if i cannot get this resolved i guess ill just have to wait until they change their systems in late april or may.
stevessvt said:
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
Click to expand...
Click to collapse
that's when tmobile gets the s4, i was planning on buying the international version as it will ship much sooner than the US carriers will get it. plus from now on i won't finance phones from tmobile, ill buy them outright. if that's what you meant buy putting a deposit down.
it's my fault for believing the rep and not reading all of the fine print. the dude must be like a car salesman. says anything for a sale.
fix-this! said:
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
Click to expand...
Click to collapse
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
mikeyinid said:
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
fix-this! said:
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
Click to expand...
Click to collapse
Business 101.... get it in writing otherwise it's hearsay
Sent from my SGH-T889 using Tapatalk 2
---------- Post added at 05:22 AM ---------- Previous post was at 05:17 AM ----------
fix-this! said:
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
Click to expand...
Click to collapse
Ummmm a car and a cellphone are two different anomalies... .
Sent from my SGH-T889 using Tapatalk 2
Hey guys, i've got a problem and I need some advice/options.
Long story short, as some of you may know, I bought my T-Mobile branded Note 3 on Swappa in November. Of course, Swappa says that they check IMEIs and the seller assured me that the phone was fully paid for, but a few days ago my Note 3 IMEI was blocked/blacklisted (whatever you call it) by T-Mobile for non-payment of EIP.
I have tried to resolve the issue through communicating with the seller and Swappa, but there's really nothing to be done. The seller won't refund my money, Swappa is powerless, and Paypal says the transaction is past their 45 day dispute period. The phone isn't even unlocked, so I can't even try and use it on another carrier right now.
So at this point i'm trying to minimize my losses. I am open to any suggestions as to how I can either:
1. find a way to get the phone unlocked and use it on another carrier (I know that when a T-Mobile IMEI is blocked or blacklisted, they share that info now with AT&T, but i'm hoping I can use it on Simple Mobile or Straight Talk or Walmart's service)
or
2. sell the phone internationally (with full disclosure of the fact that the phone is blocked on T-Mobile/AT&T of course, but it shouldn't matter if someone wants to use it outside of the US, right?)
or
3. sell the phone as a 'dev' device (at a substantial loss i'm sure), but I have no idea how to do this or even whether a dev would want a phone that is blocked (don't they need to test network stuff?).
I'm trying to find a way to make the best of a bad situation. Any one who reads this post and wants to give me some decent advice is welcome. But if you just want to start trolling PLEASE JUST GO AWAY. I have enough problems as it is right now.
In any case, i've learned my lesson. No more Craigslist, no more Negri, no more Swappa. I'm just gonna pony up the money and get my phones directly from T-Mobile. The money I thought I was saving doesn't look like such a deal anymore.
Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683
You have no options unless the guy called T-Mobile in front of you and u asked them. Sorry bro
TWEAKED 1.0 NOTE 3
I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app
chuko303 said:
I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3
pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.
Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.
krelvinaz said:
Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683
Click to expand...
Click to collapse
No, we're not in the same state, unfortunately.
BACARDILIMON said:
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3
Click to expand...
Click to collapse
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
RMXO said:
pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.
Click to expand...
Click to collapse
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
Dattack said:
Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.
Click to expand...
Click to collapse
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.
Techngro said:
No, we're not in the same state, unfortunately.
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.
Click to expand...
Click to collapse
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.
Dattack said:
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.
Click to expand...
Click to collapse
Yes, I just found that thread too. Tomorrow I will find out, but I need to get an AT&T or Straight Talk sim card first. I'll do that first thing.
Another option?
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
Techngro said:
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
Click to expand...
Click to collapse
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.
MattMJB0188 said:
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.
Click to expand...
Click to collapse
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk
pm sent about my own situation. maybe some hope.
Generally they only share data with other carriers when it (the device) is stolen. Blocked usually only applies to the original network. Just go use it on AT&T or equiv.
Sent from my GT-N5100 using Tapatalk
the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3
Techngro said:
I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
Click to expand...
Click to collapse
PayPal is less protection than using a credit card. Just about any credit card you could report this and they would reverse the charge. PayPal's 45 days is a ridiculously short period of time for disputes.
Swappa would have a hard time getting a reversal reversed due to the fraud involved.
Techngro said:
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
Click to expand...
Click to collapse
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3
mrej201 said:
the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3
Click to expand...
Click to collapse
Yeah, Note 3 seems to be locked down tight now. Oh well, them's the breaks.
BACARDILIMON said:
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3
Click to expand...
Click to collapse
This is the messed up part. I did a lot of research before I bought my phone from Swappa. I Googled over and over searching for any mention of phones bought on Swappa being blocked or blacklisted, or buyers being scammed. Nothing came up, so I felt pretty confident about using them.
MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
Click to expand...
Click to collapse
Yes, I have learned my lesson very thoroughly. Note 4 will be direct from T-Mobile.
When I was talking to the seller before the purchase, I asked if the phone was fully paid. He said it was. In addition, his listing said the phone was only 2 weeks old, so I assumed he was the original owner. After I contacted him about the block, he said that he wasn't the original owner and that T-Mobile told him the phone was not on EIP and was fully paid when he bought it from some guy. He says he doesn't have the money to refund, and can't find the person who sold him the phone. (What a shock!)