Related
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.
LMFAO Dude grow up.
SpringfieldXD45C said:
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.
Click to expand...
Click to collapse
Looks like someone woke up on the wrong side of the bed today! I for one would never EVER go to sprint. I don't care how much 3g or EV-DO they have...I used to be work for sprints technical support desk and i absolutely hated it! all they cared was for you to get off the phone as quickly as you could try to sell some add-on crap that you didnt need... retrigger the IOTA (internet over the air refresh) and get off the phone ASAP! and the reson why the tech do this is they dont get a bonus if they dont have an average call time under 7 minutes! i went to work for them thinking it was a technical job and all it was , was a front for over the phone sales! i was only there for 8 months and i hit the door as soon as the opportunity arose.
Maybe its you, not the phones. Ever think about that.
T-Mobile is not here to exchange any phone "YOU" decide to mod, drop, throw, dunk,etc.
They have a limit on how many, per customer, can get an exchange.
There is a thing called insurance you can buy from them, for this specific reason.
Pay up to keep getting a new phone every 4-6 months.
And see, I am the exact opposite of what the first poster said, I am a current SunCom Wireless customer, who was just bought out by T-Mobile, and I have had nothing but good things from TM's customer service. I called them about getting a Wing, and if they would provide me with a TM SIM card that would work with my SunCom plan....which wont work of course, so instead they say-"Hold on one moment and let me look at your account...(so I give em my account number, a SUNCOM account number mind you)and the dude comes back and says, well with your anytime rewards(basically 5USD off of a new phone that yoy get for every month you stay with SunCom), you can get a Wing for 249.99, and we will go ahead and SIM unlock it for you before we ship it, so that you can use it with SunCom. Then when SunCom and TM become one company, we will send you a TM SIM card(because thats what they are doing with everybody) and you will still be able to use your SunCom services and current billing prices." So of course I say hell yeah, and give the guy my debit card number, and he comes back and says, "Oh, and you also qualify for free next day air!" so hell yeah, I do LOVE TMs customer service already, and im not even one of their customers yet! BTW, teh Wing=AWESOME!
I sort of had a similar experience.
I had a Shadow, and did not like it, I really wanted the Dash to begin with..
I called and asked to send the Shadow back, and that was fine, but they wanted me to pay $200 upfront.
After thinking about it, I said no.
Called back asked for a supervisor, who immediately called the proper department, got my phone sent out FREE, gave me the rebate instantly, and also sent me a free bluetooth headset.
I have no problem with T-mobile, but if you do, call back and ask for a supervisor.
I LUV me dash and I think that Tmobile is probably the best mobile phone company. Hell they didn't ever try to sell up, but they did help me downgrade my plan with courtesy and respect and no additional months on my contract.
As to your problems with the Dash, I am sorry I would still get another. Even great products have some problems with them. I have had my Dash for over a year and couldn't possibly be more pleased. I keep it in a case and it is in pristine condition. My contract is over and I really would like a 3g device but there isn't anything I would like more than the dash out there. Especially with google's web page compression and the opera mini.
I work at IT at a hospital and most...no every smartphone has KNOWN problems with them. Please don't ask about getting a TREO..... You won't see known issues broadcast anywhere unless you are an major enterprise client. Cellular companies don't usually ever mention problems to nickel and dime clients.
My sister has major problems keeping a working cellphone for more than 4 months since they stopped making them large plasic bricks in the 90's. She has had her Dash for over a year as well. It has a large crack in the screen (no actual harm just a large crack). Various large gashes and the power button has to be pushed extra hard but it's still workin! So if you ask me it is a brick.
Tmobile is different. They only have edge no 3g at all that is a dealbreaker with enterprise clients. They only have nickel and dime clients. I think in general Tmobile have to be nice to their personal clients and they are. Just don't put a pink logo on your website!
Allright... for those of you telling me to "Grow up" and "Maybe it's not T-mobile, it's you" First of all, I'd like to remind you that I'm at least being polite to you. See, I reply to topics to give USEFUL information, not scathing remarks. That makes for somethign we like to call "a pleasant atmosphere". Perhaps you've never heard of that before. So how about YOU grow up? Thanks
I'd also like to point out that "I" am hardly the reason for the following WING issues:
Phone #1: Random reboots, battery lasted for 2 hours max, touch screen would stop working, and only come back after a reboot.
Phone #2: Extremely slow (timed: 34 seconds for the start menu to appear after pushing the start button.. OUT OF THE BOX), random reboots.
Phone #3: Internet would not work at all. On the phone with PDA Tech support who walked me through everything he wanted me to do, then finally HE suggested replacing the phone.
Phone #4: Would not power on at all.
Phone #5: The dash: Everything is working fine. Today, while sitting on my desk (e.g. not being dropped, submersed, etc.) a bunch of white lines appear on my screen. A member of this board said he had the same problem, and even T-Mobile said it was a known issue...
I'm sorry, but please explain to me HOW that is "me" and not t-mobile!??! You've obviously proven to me what great intelligence you have by demonstrating your innate, Jedi-like ability to sit at a keyboard and say "Dude, grow up" and "Maybe it's you not t-mobile" So please explain, Captain SDA... I eagerly await your solution to "my" problems with these "perfect" phones.
My mom once told me "If you don't have anything nice to say, don't say anything at all". Clearly your moms never told you that, Perhaps you should ask YOUR mom for that same advice. Judging by your superior online personalities, that shouldn't be too hard: Just leave your basement and walk upstairs. I'm sorry you don't understand the value of a dollar, and the fact that I have now spent $300 on a phone that doesn't work, and I religiously pay my bill for a service I can barely use. I'm sorry that upsets me. You're right, I shouldn't complain about that.
*** sigh ***
For the rest of you: Thanks for the advice about going back to sprint. The only reason I'm even thinking about it right now is because of all the good things I heard about the new CEO and the changes he's making, and I'm excited about the Samsung Instinct as well as the Sprint HTC Touch, which I personally got to use and it was lightning fast!!
My point was that T-Mobiles history with you as their customer.
When i read the story, i thought, this guy has no luck with phones. Do you honestly think T-Mobile will start giving away replacements to a person that has a history of mishaps? Look at it from their point of view also.
The thing is these days, people think everything is about themselves.
Sorry if you hate my replies. I tell things the way I see them. I don't sugar coat anything.
If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??
SpringfieldXD45C said:
If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??
Click to expand...
Click to collapse
*tosses a bone in the air *
Kidding
SPRINT!!!
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....
atomiix said:
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....
Click to expand...
Click to collapse
Yea but the key element of your situation that makes it different from the person that made this thread is that you have INSURANCE! things are a whole heckofalot different when you have insurance. When you don't, you stand a chance at ending up like this poor guy! The only thing about insurance i absolutely despise is you always get a reburb.
I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)
Mikey1022 said:
I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)
Click to expand...
Click to collapse
No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....
pudgedaddy said:
No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....
Click to expand...
Click to collapse
original and modified firmware?
Mikey1022 said:
original and modified firmware?
Click to expand...
Click to collapse
Yes! Heck even if it didnt and the insurance covered only physical damage. I'd beat the heck out of the phone so it wouldnt turn on to find out which firmware or ROM was installed. I mean if you think about it , the phone companies make a buttload of money gettin $5 ( or more) a month for monthly insurance charges,,,, then the customer still has to fork out a deductible when they use the insurance. So trust me, I'd love to offer insurance. Lastly most insurance policies limit the nunber of exchanges to 2 or 3 per year. so it would insure that they couldn't abuse the insurance plan
it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.
johnnylavah said:
it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.
Click to expand...
Click to collapse
I agree. The mods should close this thread
I have no other place to vent, and to be honest, I was hoping to get a former T-mobile employee (or someone) who would send me a PM or leave a post with a bit of a tip in it.
If nothing else, I'm outraged and I need to vent (something wrong with that??) It's only natural.
By the way, this has nothing to do with insurance... this is still warranty!! And how do you figure flashing the ROM voids the warranty?? It changes no physical part of the phone... and as long as you can flash the factory ROM back onto it, (thus making the phone still useable) what harm was done?
I see nothing in the warranty about flashing the ROM as being grounds for voiding.
I bought a GS2 from someone off craigslist and then they reported it stolen and I had a device with a bad IMEI.
I think down the road I would like to see my GS2 for a One S. How can I do this safely? What should I require from the buyer to prevent that from happening again?
decko5 said:
I bought a GS2 from someone off craigslist and then they reported it stolen and I had a device with a bad IMEI.
I think down the road I would like to see my GS2 for a One S. How can I do this safely? What should I require from the buyer to prevent that from happening again?
Click to expand...
Click to collapse
Well... You would have to talk to a lawyer about this. If you could find a way of writing up a legal contract (which isn't too difficult) that would stop the seller from doing anything that would ruin the sale, then you might be ok. The problem is that doesn't stop them, and if they did something then you would have to take them to court. That's a lot of money for a little assurance.
I think the more typical answers is you would need some luck, or to buy from someone you trusted. On ebay you can look at their record and see if other people buying cellphones were happy and that no one had this issue, but that could still be sketchy (and cost more than your average used phone).
What if I make the seller meet me at a T-Mo store and have him make sure that the seller does not have insurance plan? maybe that'll be a way to prevent this?
He needs a police report to file that claim. You now have stolen property. I would make that your first concern. I would do what I had to do to prove insurance fraud just on principal alone.
Craigslist is hit or miss. I've been burned twice. But my most recent gs2 purchase went smooth.
Sent from my HTC_Amaze_4G using xda premium
I would recommend not using either. Use swappa. All the IMEIs are clean, no damage. Was gonna buy my SGS2 off of it, but got a better deal through the store.
You're right, the best way to prevent this if to meet at a store. We have an imei blocking tool that we can reference.
Only problem is that the if the claim is still being processed, it will show unblocked.
I guess it's a good sign if the seller is willing to meet at a store in the first place.
Not sure if it is unlocked. But if it is and the issue is not sorted, you can use it on another carrier still. Not a total loss atleast.
android4sunny said:
Not sure if it is unlocked. But if it is and the issue is not sorted, you can use it on another carrier still. Not a total loss atleast.
Click to expand...
Click to collapse
Except that the FCC just passed new regulations that require AT&T, Sprint, Verizon and T-mobile to share a database off blocked IMEIs.
I bought my SGS2 from Craigslist and what ended happening is I was way hesitant to buy.
Took longer than expected to meet up, but he explained the situation. The dude has a $500 tmobile bill and is moving back to Texas. And just this week I've actually abandoned my G2X and am using my GS2 as my main device.
Luckily I didn't get sold a banned IMIE
This is the reason I like GSM phones. I guess it makes sense for people snatching and selling stolen devices, but sucks you have to do more to make sure you don't get screwed.
If there is nothing preventing people from screwing you with ebay protecting you for 90 days then there is absolutely nothing protecting you in craigslist where they wouldn't care if you got stabbed in a transaction
G1ForFun said:
Except that the FCC just passed new regulations that require AT&T, Sprint, Verizon and T-mobile to share a database off blocked IMEIs.
Click to expand...
Click to collapse
Incorrect. The carriers are working with the FCC on a plan to curb phone theft that may involve using a shared database.
However, this is not regulation passed by FCC. It's also important to note that other countries have been using this type of theft tracking database since 2002, and the database itself has been in existence since 1996.
As usual, the US is behind the rest of the world by about 10 years.
On topic, it really is buyer beware when buying used. Meeting at a TMo store, having the rep verify if IMEI is valid, having it on record that the phone was sold and transferred to the buyer, all help in reducing the likelihood of getting burned.
Sent from my SGH-T989 using xda premium
honestly, try to buy devices with the box that has the matching imei number, although this has a chance of getting banned too, it is much slimmer.
Many of banned devices are results from stolen phones or are the replacement phones where the person goes "oh i did not receive my package" and ends up selling it.
You can meet in the t-mobile store, have them take note or call or rep and have them put a note that the IMEI is now in use by your account and should not be banned. You can even photocopy or take a picture of the guy's ID, if the guy is reluctant to give you his INFO, don't buy it.
I bought my phone on craigslist NIB, I never knew of this IMIE stuff. Luckily for me, my phone's been fine (knock on wood)
I talked to multiple customer service agents who told me there was nothing they could (or would) do about the situation. Even if the guy meets you at the store and the reps watch, they are just witnesses. It would help if you have to take the guy to court, but is it really worth it?
I mean, it sucks, but it's a gamble.
Well there are many honest people out there doing honest transactions but I think this latest burn has ruined me. I used to love swapping phones very often and I planned to swap this for the One S. It's a shame.
degeneration said:
I talked to multiple customer service agents who told me there was nothing they could (or would) do about the situation. Even if the guy meets you at the store and the reps watch, they are just witnesses. It would help if you have to take the guy to court, but is it really worth it?
I mean, it sucks, but it's a gamble.
Click to expand...
Click to collapse
Add in court fees to the total amount.
just unlock the phone and sell it and tell the buyer about it. Only issue is if they are using the phone on tmobile.
It'll work perfectly fine on another carrier. All of the phones I have been through I unlock for a local carrier. Past few years since the nexus one came out I've been through almost every higher end android phone and never once have had an issue.
funny this thread comes up, a year ago i acquire a tmobile G2 from CL, and it was stolen, all i had to do was cooperate with a detective and track down the thief, dont know if they caught them but i get to keep the phone.
in the future i think you should all your service and give them the IMEI numbers to see if it stolen. dont know if that works but doesnt hurt to try.
Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
Click to expand...
Click to collapse
I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.
The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
Click to expand...
Click to collapse
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
Click to expand...
Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Click to expand...
Click to collapse
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
Click to expand...
Click to collapse
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Click to expand...
Click to collapse
sounds good to me.
good luck and let me know what you worked out.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium
I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
Click to expand...
Click to collapse
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Click to expand...
Click to collapse
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
Click to expand...
Click to collapse
I would but we don't have those here.
You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.
What is this crap. http://news.cnet.com/8301-17938_105...king-of-smartphones-becomes-illegal-saturday/
Not a fan of this
Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M
While this still does suck you guys do realize this just means carrier unlocking right? Like unlocking so you can use an att phone in tmobile and vice versa. Plus it doesn't sound like it applies if you buy an unlocked phone or get the code from your carrier.
Sent via carrier pigeon...
Already a thread on this.... http://forum.xda-developers.com/showthread.php?t=2116859
Sent from my SGH-I747 using xda premium
So much for America " the land of the free"
"Free," as in market and due rights. No one said anything about manufacturers property.
Am I the only person in America who never goes to the AT&T store besides when I initially buy my phone? If it breaks, I fix it. It there's cellular issues or internal problems I go online and send it in. People are too dependent on the actual carriers. This is why they enact such measures like this because they know a majority of Americans see no other choice but to be subjected to such laws. From home if I unlock my phone I guarantee AT&T can't detect it and since I never go in to the store, they can't deny insurance that I never buy or warranties I always break after flashing the my phones an hour after I receive them.
Sent from my SGH-I747 using xda app-developers app
Mr Patchy Patch said:
Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M
Click to expand...
Click to collapse
As soon as Google releases an LTE-compliant Nexus (or X Phone, or whatever else they may call it in the future), I will never purchase another carrier/OEM-branded phone again. In fact, I am seriously considering holding on to my S3 until such a phone comes out. LTE is becoming more and more ubiquitous, so it's only a matter of time until an unlocked, unbranded stock Android phone comes out that supports it. After all, the Nexus 4 has LTE capability (not an LTE antenna, though), and some crafty tinkerers managed to get it to connect to LTE.
There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.
Woody said:
There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.
Click to expand...
Click to collapse
This fact alone doesn't make it any less BS. We, not the carriers, are the rightful owners of the phone. As such, the decision of what we want to do with our phone should be made by us, not the carriers. Why should we get permission from the carrier to unlock the phone? If, for instance, I buy a Chevrolet, should I be legally required to obtain permission from General Motors before using another manufacturer's parts?
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.
Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I've heard even if you buy a phone outright from a provider the law is still upheld even though you bought it out of contract.
---------- Post added at 10:28 PM ---------- Previous post was at 10:25 PM ----------
kgbkny said:
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.
Click to expand...
Click to collapse
I am also curious of they will void the warranty now if a phone is unlocked...
there is no way to relock it either so you'd be screwed
Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Its like nike saying ok you bought our air max's you can only wear nike socks with them don't let us catch you wear reebok or adidas socks.
dligon said:
Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Click to expand...
Click to collapse
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
do they actually have to by law if you buy it outright?
Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.
Woody said:
Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.
Click to expand...
Click to collapse
I wonder if they could charge you a fee to unlock after you buying it outright
Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
Well att, tmo, probably would honor unlocking the phones. Verizon you may have trouble with as always
Ill never buy a carrier branded phone again
As in, if my phone explodes in a month, will they replace it?
Lol. No they won't.
if you turn down the recall you are likely to have to take full liability, also they will be unable to repair or replace the phone as it has been discontinued meaning they likely can't even give support should the device breakdown.
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
Click to expand...
Click to collapse
I would get that in writing if I were you...
Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
Click to expand...
Click to collapse
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
There's an official CPSC recall now. You will have no legal recourse.
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
CPSC Note 7 recall info page said:
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
Click to expand...
Click to collapse
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
br0adband said:
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
Click to expand...
Click to collapse
they always put voluntary as they can't force people to return something, but it gives the firm legal protection when a device explodes down the road and the owner tries to sue the firm, as the firm can just turn around and say "well we did tell you to return the device"
a mandatory recall is a near impossibility without getting courts and all sorts in place to actually forcibly take the device from those who want to keep it.
therapist1 said:
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
Click to expand...
Click to collapse
That's what I did twice with AT&T yesterday. In between those chats I called the corporate store where I purchased our two devices and they had told me I had a month. The second chat they said that wasn't true and I could wait for the S8, BUT they said Samsung could stop taking them back at any time, but as of right now they aren't giving a date. So, I figure they will very soon set a deadline. They will make more money if people switch to the outgoing S7 line rather than waiting for the S8. It's a dirty trick but I fully expect it to happen. That said, I am waiting until the LG V20 is in the store so I can make up my mind if I want that or an S7. The S7 edge is almost the same phone as the Note 7. Just lacking a little screen size, Iris thing, and a little smaller internal storage. I was kinda of on the fence because I want the USB C in my new phone, but I haven't used the cable since getting the wireless charger anyway. The V 20 looks promising, except it's not waterproof and doesn't have that nifty Samsung Pay that I've grown to love. I am sad about this whole thing, though.
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
I ended up returning mine and I went with the Moto z force. I love it so far!! Less software features but it is super smooth, good battery life, and the finger print scanner is unreal haha very accurate. So far I am happy that this happened so I could try a new phone for once. I have used the note line since the note 2.
Sent from my XT1650 using XDA-Developers mobile app
EVOme said:
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
Click to expand...
Click to collapse
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
jdyowa said:
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
Click to expand...
Click to collapse
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
EVOme said:
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
Click to expand...
Click to collapse
What makes you think I can't read Korean? Is this for the US as well?
Samsung has carried the goods exchange and refund from consultation with follow-up measures in accordance with the carrier to stop the sale, exchange stop, stop using the recommendations of the National Agency for Technology and Standards and stop the sale and exchange of products Galaxy Note 7 and 13 days.
Refunds and exchanges are taking place until 31 December.
Customers want a refund or exchange to other models can receive information from the original point of purchase (opening wife).
Customers who have purchased the device, etc. muyakjeong open market after the agency contract terminated at the opening of the store may get a refund from the dealer.
When replacing a Samsung smartphone, will be available in three events Mobile Mall coupon equivalent of ten thousand won.
Samsung Electronics official said, "the Galaxy Note knock the deep apology apologize for the inconvenience and simryeo our customers and partners who love to believe the 7" and "Please stars buried readiness dareuni confirmation call before visiting hope julyisi inconvenience," he said.
I have no idea, but I can't imagine why they post a date for one region and not the others.
I hate the fact I'm now using an iPhone due to this mess, but oh well.
Sent from my iPhone using Tapatalk
i have two note 7 one of the first ...... and the other of the second recall....
call yesterday to samsung ... and i explain my situation and the rep says there is no deadline available ... cause they still searching the issue.... so i decide to exchange the first note and keep the second recall note 7 ... until samsung made an statement .......
Think about it. They recall the product. Why would they honor the waranty? They won't. There will also be no spare parts.