Develop Bugs

Rooting the desire and warranty statement *Rooting doesn't void warranty!*

I've just had a read through the entire warranty statement and I haven't found any clauses to state that "Software modifications unauthorized by HTC will render the warranty void". In fact I see nothing even remotely like that in the entire warranty statement. Does this mean that HTC will still honour the warranty no matter what the software condition on the phone? Warranty statement or not, aren't manufacturing defects covered under EU law (For the Europeans among us ) anyway so no matter what HTC say they have to honour the warranty if the fault is a manufacturing defect?

abc27 said:
I've just had a read through the entire warranty statement and I haven't found any clauses to state that "Software modifications unauthorized by HTC will render the warranty void". In fact I see nothing even remotely like that in the entire warranty statement. Does this mean that HTC will still honour the warranty no matter what the software condition on the phone? Warranty statement or not, aren't manufacturing defects covered under EU law (For the Europeans among us ) anyway so no matter what HTC say they have to honour the warranty if the fault is a manufacturing defect?
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Should be no different to the nexus
What kind of things can void the warranty coverage?
Here are a few examples of actions that void the warranty coverage:
rough handling of the device
exposure of the device to extreme conditions
tampering with the device, including removal or defacing of the serial number, IMEI number, or water indicator
unauthorized opening or repair of the device
tampering with or short-circuiting the battery
unlocking the bootloader using the fastboot program
Taken from http://www.google.com/support/android/bin/answer.py?hl=en&answer=166519
Also check with your carrier, in the UK etc our contract is with the person who provided the phone not the Manufacturer, so T-Mobile etc would be the person honouring the warranty.

ronnyuk said:
Should be no different to the nexus
What kind of things can void the warranty coverage?
Here are a few examples of actions that void the warranty coverage:
rough handling of the device
exposure of the device to extreme conditions
tampering with the device, including removal or defacing of the serial number, IMEI number, or water indicator
unauthorized opening or repair of the device
tampering with or short-circuiting the battery
unlocking the bootloader using the fastboot program
Taken from http://www.google.com/support/android/bin/answer.py?hl=en&answer=166519
Also check with your carrier, in the UK etc our contract is with the person who provided the phone not the Manufacturer, so T-Mobile etc would be the person honouring the warranty.
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That's the nexus one though. For warranty purposes these are two totally different devices. It's what in the warranty statement they sold us the device with that counts. Reading through it now I see everything you mentioned there besides unlocking the bootloader.
In any case, surely our statoury rights have more weight than a warranty statement. If there is a manufacturing defect they must replace, refund or repair. That's my understanding of the law regarding electronic goods anyway.

I've just read through a scan of the Nexus One warranty statement
7. THIS LIMITED WARRANTY SHALL NOT APPLY IF:
a) the Product serial number, the accessory date code, the IMEI number, the water indicator, or the warranty seal has been removed, erased, defaced, altered or is illegible; or
b) the defect was caused by deterioration of the Product due to normal wear and tear; or
c) the defect was caused by use other than in accordance with the user manual, rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in
such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited to deficiencies in consumable parts) unless the defect was caused directly by defects in materials or workmanship; or
d) the defect was caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified; or
e) the defect was caused by a defective function of the cellular network or other system; or
f) the Product software needs to be upgraded due to changes in cellular network parameters; or
g) the defect was caused by the fact that the Product was used with or connected to an accessory not approved or provided by HTC or used in other than its intended use and where it can be shown by HTC that such defect is not the fault of the Product itself; or
h) the bootloader is unlocked by the Customer (allowing third party OS installation) using the fastboot program.
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Check your warranty statement. Article 7 in the HTC Desire warranty statement is precisely the same except it does not feature section h.
In fact the entire warranty statement is identical barr that one section.

Can anyone else confirm this? Afaik my phone is a UK model. Anyone on the continent want to confirm their phone also has the same warranty statement? Maybe some of the branded phones' statements aswell?

abc27 said:
Can anyone else confirm this? Afaik my phone is a UK model. Anyone on the continent want to confirm their phone also has the same warranty statement? Maybe some of the branded phones' statements aswell?
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I have a desire from the UK on T-mobile. Just scanned through my warranty and dont have 'h'.

Took a look at my warranty too, Clause 4 actually states that
This Limited Warranty applies only to the hardware components of the Product as originally supplied and does not apply to any software or other equipment.
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I would take this to mean that 'software' refers to the OS/Android, i.e. rooting should not be an issue? I suppose it just means that they won't repair (under warranty) if you bricked your phone with a bad flash or something.

indeed, the warranty only covers the device as supplied (or updated using the correct update) by HTC. If you rooted the device, it is not 'as supplied' and they would refuse the warranty (if they noticed)
As for your statutory rights, they have nothing to do with HTC.
All your statutory rights are with the retailer you bought the device from. In my case, that is t-mobile. Warranty and statutory rights are completely separate and have no bearing on each other whatsoever.

rhedgehog said:
As for your statutory rights, they have nothing to do with HTC.
All your statutory rights are with the retailer you bought the device from. In my case, that is t-mobile. Warranty and statutory rights are completely separate and have no bearing on each other whatsoever.
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Actually, statutory rights are more relevant to the manufacturer than they are to the retailer, especially when it comes to claiming on the warranty for faults.

Just as a data point, I have in the past had an HTC product with a blatantly-custom ROM (MrClean on an HTC Artemis) repaired by HTC UK under warranty. YMMV, obviously. It came back with stock ROM and a curt note on the engineer sheet but they did repair it. The guys I spoke to at HTC prior to sending it in said it probably wouldn't be a problem, but if it were one of the O2-branded variants (which had a slightly different casing) then warranties go back to O2, and they might not be so forgiving.
This isn't *directly* relevant to this discussion, but it's my experience of HTC UK.
Once the T-Mobile ROM is extracted we'll have a rollback, I guess.
If it comes down to it, and I have an un-related hardware, I'd go back to T-Mobile and tell them that the onus is on them to prove that the problem I had was caused by software if they got funny about it.

FloatingFatMan said:
Actually, statutory rights are more relevant to the manufacturer than they are to the retailer, especially when it comes to claiming on the warranty for faults.
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I have to disagree with you on that one.
The sale of goods act sets out the rights you have with your retailer under your contract of sale. these are your statutory rights, and they are all with the retailer, not with HTC.
All the government advice even states that the retailer should NOT refer you to the manufacturer, as under the sale of good act the Retailer is responsible, not the manufacturer.
HTC have no requirements under the sale of goods act that i can see.

rhedgehog said:
I have to disagree with you on that one.
The sale of goods act sets out the rights you have with your retailer under your contract of sale. these are your statutory rights, and they are all with the retailer, not with HTC.
All the government advice even states that the retailer should NOT refer you to the manufacturer, as under the sale of good act the Retailer is responsible, not the manufacturer.
HTC have no requirements under the sale of goods act that i can see.
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I used to work in retail. The retailers responsibilities end after 90 days, then you go to the manufacturer.

FloatingFatMan said:
I used to work in retail. The retailers responsibilities end after 90 days, then you go to the manufacturer.
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No it doesn't. The retailer is fully responsible as you have made a contract with them and not HTC. That said all the retailer do is send it off to HTC on your behalf anyway so it's not as if you need to go to the retailer.
So I am fairly certain now that our warrantys will be safe when a root comes out. No there are no major downsides to rooting

Why not ask T-Mobile?
I couldn't see in the thread whether anyone has actually contacted T-Mobile to ask them. Surely this would be the best option. I'll fire them an email (if I can get one to them) and ask them and post whatever reply I get.

souljah777 said:
I couldn't see in the thread whether anyone has actually contacted T-Mobile to ask them. Surely this would be the best option. I'll fire them an email (if I can get one to them) and ask them and post whatever reply I get.
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Technically the warranty statement has more legal backing than what anyone at T-Mobile will tell you.

FloatingFatMan said:
I used to work in retail. The retailers responsibilities end after 90 days, then you go to the manufacturer.
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I also used to work in Retail, I was a manager of a store and we held the warranty in store for the year. I worked for a quite big chain so it was the same in all our retail stores over the UK.

Rooting and romming WILL affect your warranty as it will affect whether or not you can claim your statuory rights under the sales of goods act. Basically you will allow the manufacturer the right to choose whether to honour the agreement or not. They may or may not it will simply be a chance you take.
Btw your contract of sale is held with the shop and not the manufacturer and a shop can be held liable for up to 7 years under the European Electrical directive concerning durability to sale of goods
if anyone is interested I can write it up in full on how it affects you, I used to own mobile phone shops so i am very versed with the laws governing this sort of thing,

haggisuk99 said:
Rooting and romming WILL affect your warranty as it will affect whether or not you can claim your statuory rights under the sales of goods act. Basically you will allow the manufacturer the right to choose whether to honour the agreement or not. They may or may not it will simply be a chance you take.
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That's the point of this thread. The Nexus One's warranty statement specifically states that unlocking the bootloader voids the warranty. The HTC Desire's warranty statement makes no mention of this whatsoever so therefore HTC have no legal ground to void the warranty as it is not a clause in their end user licence agreement/warranty statement.

as we've already stated in this and other threads, the warranty states that HTC warranty the device as provided. Any modification and technically you void this clause and therefore the warranty.
Now obviously, they are not counting the installation of third party apps as modification, and no reasonable manufacturer would. but modifying the underlying OS will kill your warranty.
Also, as already stated haggis, the sale of goods act is with the RETAILER not HTC.
As for the 90 days thing, that may have been your store's policy, but it is certainly not the law. That's why many retailers get a bad name, because one they have your cash, they don't give a sh**, and most consumers don;t have a clue what they are entitled to under the law. The law states a 'reasonable amount of time'. I would expect my phone to last longer than 90 days, and so does the law, and therefore even me coming back 9 months later is still a reasonable time.
Lots of us have worked for retailers, we just didn't all work for shonky ones with dodgy policies.

A manufacturer can put what they want into a warranty document, it doesn't make it law. SOGA protects customer with the retailer who sold them the phone, not the manufacturer. The fact some retailers prefer to palm you off to the manufacturer doesn't mean it's a legal necessity.

So, would someone explain the full extent of Sprint's insurance to me?

I pay the $7 per month, and I want to eventually trade in my 002 EVO for a newer model before I upgrade to something better (talking months and months from now). I want to know basically what will get me a new EVO and how much it will cost me. I already have the light leakage around the bottom buttons, and I know most would see that as a huge flaw. Any input is appreciated.

Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.

gqstatus0685 said:
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
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So I just walk in and let them know that I want a fixed device? And I intend to keep the new one for a couple weeks before selling it. I just won't want to sell off one of the launch models with the problems associated with that.

what's the diff between the launch and current models besides the light leakage?

If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?

cesjr02 said:
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
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No, no. I don't want to keep my 002. I want to exchange it for a newer version that will sell for more when I upgrade. I just wanted to know what it took to get them to swap it out.
--
Sent from my HTC Supersonic.

I've been dealing with Sprint for a long time and I have abused their insurance policy as well so let me give you the breakdown for it.
First off, what the Sprint Total Equipment Protection Plan (TEP) is not. It is NOT an upgrade plan. Meaning you can't go in and ask them to swap your phone out just because you want to. There are ways to get "free" upgrades, but I won't go into that. Which brings me to my next point.
Sprint will only swap out your phone if there is something wrong with it. In other words, if its Sprint/HTC's fault or it is not working properly for some reason and it is NOT YOUR FAULT. Defects, software failures(MAJOR), etc. When you tell them what is wrong with your phone, be as DETAILED as possible. They will always reset your phone to factory defaults and try to reproduce the issue. If they can't reproduce the issue, they will return it and say its working fine now. If they reproduce it, they will try to repair it. If they can't repair it, they will order you a replacement. THIS IS FREE
ALSO NOTE: This is Sprint's general policy. There are exceptions, and depending on the person you get, they might be able to do more for you. But this is what you should expect!
If there is damage due to a drop, water damage, or anything that is YOUR FAULT, they will tell you to go through Asurion. Sprint's insurance carrier or w.e the terminology is. This is when you have to dish out the $100 copayment. Only do this if you messed up big time by cracking your screen, dropped it in the toilet (EWW), etc.
Now some extra tips: You want to call Sprint's customer service first. Tell them about your problems, go through their "troubleshooting". If they fix the issue, great! If not, then after you are done, make sure they note your account that you called regarding the issue so when you go into the Sprint store they will have your information. BE POLITE! Trust me it goes a long way.
When you get in the Sprint store, go to their repair center. Tell them you called Sprint's customer care and was told to come in. Give them EVERY SINGLE problem associated with the phone. If it is a defect such as the light leakage, make sure they know that it is a known issue and to check their database. I recently lost 4G cause I lost my RSA keys (stupid WIMAX Radios). I unrooted and went into a Sprint store and just basically said, My 4G isn't working. They did their usual checks. Made sure it wasn't rooted, latest update, factory reset, update profile, etc. They couldn't fix it so they ordered me a replacement phone and i got it the next day.

Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.

sekigah84 said:
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
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I would add, That this guy is right with everything he is saying.. It depends on the person.. Which is weird because they should have proper guidelines... But obviously they can alter them because I have walked in before and got a new phone just because I didn't like it (got a new one) and then the opposite..

Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?

TheBiles said:
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
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It hasn't changed. They didn't explain it in full.
The $7 basically covers repairs in store and any non-fault issue your phone is having. If you broke it all on your own, you have to pay the $100 deductible. So you dropped your phone down a flight of stairs and the screen cracked. Now as for the camera lens cracking, you can say its cause the damn camera lens protrudes out and you put it down and it cracked. They know about this already and its just a design flaw. Hence why people are getting replacements because of that.
What did change a while back was it used to be $50 per claim. Now they jacked it up to $100. It used to be a great way to get cheap phone upgrades as long as Asurion ran out of replacement phones or your phone is so old they don't support it anymore. In that case they would give you the next best thing.

Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.

entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
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TEP is the $7/month, right?
Edit: Just checked, and it is:
Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
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Click to collapse

Correct. Though technically it's $4 and $4, with $7 being the package price.

entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
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http://forum.xda-developers.com/showthread.php?t=819504
http://www.phonenews.com/sprint-tepsr-changes-next-week-13303/
I didn't get any updates in the mail from Sprint on this cause I have TEP so this is news to me. Thanks for the update. I stand corrected. This makes the $7/mo charge worth it.
So take the mindset I had and just pretend that everything but dropping it in the toilet and setting it on fire or losing it is free. The latter costs $100 LOL
More or less, if its damaged beyond repair = Asurion and almost everything else = free repair if under TEP and $35 if not. Thats sexy.

Yes, as long as your phone isn't in three pieces and you have TEP, it is free. Now they get to bring in the $$ cause more people will but the insurance. And most people don't ever use it. In fact, until I got the Hero last year I had never used my insurance. Now I have used it twice. Once with busting the speaker and once with my Evo because it would not stop rebooting. Didn't pay anything. I felt like I got special treatment because I had insurance.
Sent from my iPhone with the bigger Gee Bees.

From my own experiences...
With sprint's insurance a lost phone and $100 will get you a refurbished POS that will most likely be much worse than the phone you have now, complaining about it after you get it is futile as well. I lost one phone in ten years and I was furious at the phone they gave me. It came with a busted speaker and a glitchy screen.
I got rid of their insurance and am going through best buy atm. Supposedly, as long as you keep all the pieces, you will get a brand new one if you ever break your phone. I'm not sure if it covers lost phones though.

Actually, if you get a bad phone from asurion, it has a one year warranty, so have them replace it.
Best buy will not simply give you a new phone, they ship it to their center and repair it (over the course of 2 weeks) while you wait.
As for not knowing the new policies, it was mailed to everyone inside your bill a few months back.
Sent from my PC36100 using XDA App

I Might Just be Done with Samsung :(

Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.

shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Sell me your phone for $30. I need the spare parts. :good:

shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Yea the warranties arent worth sh*t. i can't believe they would charge you full price for repair as well. Bunch of bull.
Sent from my Galaxy Nexus using Tapatalk 2

Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out

slayr76 said:
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
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As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.

complaining about you cracking your screen and it not being covered?
c'mon now

I guess the irony there is someone joking about faking an insurance claim on a phone, and someone two posts later saying how the insurance costs too much. Guess it's a messed up world all over!
I can't stomach the wasted money monthly myself, figure if the worst happens I'll just replace on my own. It helps having a family plan with an upgrade ready to go if needed in worst case.

crixley said:
complaining about you cracking your screen and it not being covered?
c'mon now
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I don't mind that it's not covered, I'm upset about the fact they told me it would be based on an initial assessment and worse yet, the cost of repairing it....

rand4ll said:
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
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Never insure something you can easily afford to replace. Insurance only purpose is to transfer risk to someone else for replacement. When the cost outweighs the benefits then it becomes not worth it.
OP pics or it didn't happen!
Sent from my Galaxy Nexus using Tapatalk 2

[Q] HTC One X Warranty Denied

Hi Guys,
Recently my HTC One X's screen has stopped working, it remains black and won't turn on although I know the phone is still on.
However, I was on a custom rom so I relocked my bootloader and flashed an RUU before sending it in for warranty repair.
Three UK (my network provider) says that my phone is not under warranty and the cost of repair is:
'Quote 76.59, HANDSET NON GENIUNE SW F400 FLAG BY DIAGNOSTICS BOOTLOADER RELOCKED'
I am a student in the UK with not a lot of money, so I cannot afford to pay this cost
However I am pretty sure that the display not working is a hardware fault, and as such has nothing to do with the bootloader which is software-based. In addition, I have used the phone for less than 12 months, so it should still be under warranty.
I have also read this thread which says that other people in the UK got their phone repaired after unlocking the bootloader, so I am a bit disappointed. http://forum.xda-developers.com/showthread.php?t=1928479
Please could you guys tell me what I should do?
Any help would be greatly appreciated.
Thanks,
DarkEddy

If Three provided the phone they have a legal obligation to repair or replace it.

BenPope said:
If Three provided the phone they have a legal obligation to repair or replace it.
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Thank you for the information sir!
However they are charging me for this, is that illegal? In addition, I would like to ask whether I have actually broken my warranty by unlocking the bootloader?
Thanks,
DarkEddy

I don't know if it's illegal to charge you.
I will say they have a legal obligation under consumer law to provide a phone free from defects for a reasonable amount of time. Reasonable would be at least the term of the contract.
It seems unfair to charge you just because the bootloader was relocked, I think they should at least try to determine that that was the cause (which is unlikely).
IANAL.

BenPope said:
I don't know if it's illegal to charge you.
I will say they have a legal obligation under consumer law to provide a phone free from defects for a reasonable amount of time. Reasonable would be at least the term of the contract.
It seems unfair to charge you just because the bootloader was relocked, I think they should at least try to determine that that was the cause (which is unlikely).
IANAL.
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Thanks, in the forum that I quoted one guy said 'they are happy to repair unlocked phones as long as its a genuine hardware fault'.
I will contact Three and quote this to them, and ask them to prove that it was a hardware fault, but if they still deny my warranty, how should I proceed? Should I quote my statutory rights (I don't really understand what this means but I understand that since I'm in the UK this should help)?
Thanks,
DarkEddy

DarkyHero said:
Thanks, in the forum that I quoted one guy said 'they are happy to repair unlocked phones as long as its a genuine hardware fault'.
I will contact Three and quote this to them, and ask them to prove that it was a hardware fault, but if they still deny my warranty, how should I proceed? Should I quote my statutory rights (I don't really understand what this means but I understand that since I'm in the UK this should help)?
Thanks,
DarkEddy
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The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.

leonforthewin said:
The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.
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Click to collapse
Thank you so much for your help, I really appreciate it!
The thing I am scared about however is that since most of Customer Service won't understand this, they will connect their superiors, possibly a manager, who will understand everything that is going on. Then, I don't know if I will have a shot with convincing him.
My official contract with my HTC One X started exactly one day short of six months ago, but Three sent me the HTC One X a few weeks before that, so I have had my HTC One X for more than six months . Will this still count as within six months?
Thanks,
DarkEddy

leonforthewin said:
The Sales of Goods and Sales of Goods and Services acts both prescribe that retailers must prove to you that you caused the damage – this is only valid for 6 months after the purchase period but I would just proceed with that line regardless of the time limit.
Technically after 6 months, If you feel you have the proof that you did not cause the issue then proceed onto telling them why. Reassure them they have a legal obligation to the 3 R's, repair, replace or refund. Finally ask them for their final position on the matter "because I (you) need that to take it up with the associated ombudsmen."
Remember that politeness and persistence is enough for most people to give in.
Click to expand...
Click to collapse
I called the repair centre and they said that apparently they have to replace the motherboard, even though the problem is with the display. I argued with them about the Sales of Goods act but they said they are working for the manufacturer (HTC) and they have to repair all faults on the phone, and apparently the locked bootloader is one problem.
Please could you tell me what I should do?

DarkyHero said:
I called the repair centre and they said that apparently they have to replace the motherboard, even though the problem is with the display. I argued with them about the Sales of Goods act but they said they are working for the manufacturer (HTC) and they have to repair all faults on the phone, and apparently the locked bootloader is one problem.
Please could you tell me what I should do?
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Click to collapse
Any stipulations by the manufacturer to the retailer is simply not your problem.
More info:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu

The same happened with me, Three want to charge me £76 to repair due to what they called illegal software being loaded. So when I picked up my phone I got a letter stating that a circuit board had been replaced. In fact they just gave me a brand new phone instead. Why would you quote for a repair and then give the customer a whole new phone? I smell something here.

BenPope said:
Any stipulations by the manufacturer to the retailer is simply not your problem.
More info:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
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Click to collapse
Thanks man, you are awesome! But should I take this up with the seller, i.e. Three UK, and not the repair centre? Because the lady at the repair centre was extremely stubborn and said that since they were working for the repair centre, she had to replace the motherboard as HTC requires them to fix everything that is broken with the phone. What should I do in this situation?
Thanks,
DarkEddy

Maximus78 said:
The same happened with me, Three want to charge me £76 to repair due to what they called illegal software being loaded. So when I picked up my phone I got a letter stating that a circuit board had been replaced. In fact they just gave me a brand new phone instead. Why would you quote for a repair and then give the customer a whole new phone? I smell something here.
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Click to collapse
Did you end up paying them the £76 or did you manage to get them to waive the charges? And yes, I completely agree but apparently they have to fix everything that is broken with the phone, even though a relocked bootloader is not a problem.

Sorry for clarification, generally the Sales of Goods Act applies only when you buy a product outright ie. buy the phone from phones4u or online etc. The Sales of Goods and Services act applies when you sign up for a credit agreement/service contract with a phone. However they both protect you in the same way.
The acts protect you with the retailer/the place of purchase. Your argument is with Three (3) and long as they accept fault with the device you are in the clear. Contrary to popular belief 'warranties' can be somewhat useless most of the time, it's your legal rights as a consumer that count.
The fact that you're a week over the 6 month period of 'proof' isn't the big issue here so don't worry about that.
To be really honest all people who flash their phones should fork out for comprehensive phone insurance. My insurance replaces my phone the very next day before 11am if I am ever to lose it.
Back onto your real issue; unlocking the bootloader does not cause the screen to become faulty, neither does installing custom firmware. I cannot provide proof of this however I'm sure that one of out super experienced XDA members can confirm it.

leonforthewin said:
Sorry for clarification, generally the Sales of Goods Act applies only when you buy a product outright ie. buy the phone from phones4u or online etc. The Sales of Goods and Services act applies when you sign up for a credit agreement/service contract with a phone. However they both protect you in the same way.
The acts protect you with the retailer/the place of purchase. Your argument is with Three (3) and long as they accept fault with the device you are in the clear. Contrary to popular belief 'warranties' can be somewhat useless most of the time, it's your legal rights as a consumer that count.
The fact that you're a week over the 6 month period of 'proof' isn't the big issue here so don't worry about that.
To be really honest all people who flash their phones should fork out for comprehensive phone insurance. My insurance replaces my phone the very next day before 11am if I am ever to lose it.
Back onto your real issue; unlocking the bootloader does not cause the screen to become faulty, neither does installing custom firmware. I cannot provide proof of this however I'm sure that one of out super experienced XDA members can confirm it.
Click to expand...
Click to collapse
Thanks, but I'm a bit confused over one thing. In the link provided (http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu) it states that:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
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But I would like to ask what the statutory warranty and the compulsory warranty are? Also, by unlocking the bootloader am I voiding the voluntary warranty or the statutory warranty?
Thanks,
DarkEddy

DarkyHero said:
Thanks, but I'm a bit confused over one thing. In the link provided (http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu) it states that:
But I would like to ask what the statutory warranty and the compulsory warranty are? Also, by unlocking the bootloader am I voiding the voluntary warranty or the statutory warranty?
Thanks,
DarkEddy
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Click to collapse
Your UK/EU statutory warranty also known as general consumer rights and sales of goods act etc is king.
Theres not a single retailer that doesn't offer their own warranty but in my opinion they are just diversion tactics because EU/UK law is in some cases much better.
Try not to confuse EU/UK consumer rights, they are essentially one and the same. If I'm not mistaken the UK has always been good at protecting its consumers!
Sent from my HTC One X using xda premium

leonforthewin said:
Your UK/EU statutory warranty also known as general consumer rights and sales of goods act etc is king.
Theres not a single retailer that doesn't offer their own warranty but in my opinion they are just diversion tactics because EU/UK law is in some cases much better.
Try not to confuse EU/UK consumer rights, they are essentially one and the same. If I'm not mistaken the UK has always been good at protecting its consumers!
Sent from my HTC One X using xda premium
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Ok, thanks, so the statutory warranty is the general consumer rights, but can I ask what the compulsory warranty is?
Thank you so much for your help!

DarkyHero said:
Ok, thanks, so the statutory warranty is the general consumer rights, but can I ask what the compulsory warranty is?
Thank you so much for your help!
Click to expand...
Click to collapse
Statutory rights are compulsory - same thing. If its not I think you are going into too much detail. Try not to go into it too much.
Stick with your UK/EU statutory rights, they act as your compulsory warranty! I hope that makes sense?
Sent from my HTC One X using xda premium

DarkyHero said:
Thanks man, you are awesome! But should I take this up with the seller, i.e. Three UK, and not the repair centre?
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Click to collapse
Yes, you need to take it up with your retailer.

I just lol'd when Reading their reason code.
Illegal software bootloader relocked
Wtf the fact that it boots with relocked bootloader means it's running official software
Unless they can prove that your illegal software caused the damage which they can't because its not running it anymore then they are obliged to treat it as stock
Sent from my HTC One X using xda app-developers app

leonforthewin said:
Statutory rights are compulsory - same thing. If its not I think you are going into too much detail. Try not to go into it too much.
Stick with your UK/EU statutory rights, they act as your compulsory warranty! I hope that makes sense?
Sent from my HTC One X using xda premium
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Click to collapse
Ok, thanks! I'll see how it goes when the Three Complaints team call me back

Warranty options (IN EU) after unlocking the Bootloader?

Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
1. Once your phone is unlocked, it will no longer be covered by LG warranty.
As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader.
Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty.
LG can no longer guarantee the full functionality of your device after you unlock the bootloader. Unlocking your device may cause unexpected side effects that may include but are not limited to the following:
- Your device may stop working.
- Certain features and functionalities may be disabled.
- Your device may become unsafe to the point of causing you harm.
- Your device becomes physically damaged due to overheating.
- The behavior of your device may be altered.
- Some content on your device may no longer be accessible or playable due to invalid DRM keys.
- All your user data, settings, and accounts may disappear. (Therefore, we recommend that you backup all your data).
- Software updates delivered via LG FOTA (Firmware Over the Air) or Web Download services may not work on your device anymore.
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They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.

Go ahead to LG support tell them that you unlocked the bootloader with the method provided by them (lie) and then show them this law. Now see what they tell you

Somewhere else I've found this regarding EU warranty directive
Directive 1999/44/CE dictates that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. 4 But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused the defect. It is generally recognized by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
For me this means, that the seller (producer) must prove that the defect was caused by the consumer (by unlocking the bootloader).
I guess it would mean a lengthy legal procedure...
Correct me if I'm wrong.

I think that you should contact your retailer. If they are in agreement with you on this, let them fight that battle should the need arise. Should they refuse to get involved, then, and only then, go to LG directly.
You can make the case that only unlocking the bootloader does not mean that the device was damaged. Much like raising the hood on a new car does not mean that you damaged the engine. But that's my non-lawyer argument.
leijonasisu said:
Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.
Click to expand...
Click to collapse

zoleegee said:
If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). I
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Click to collapse
Why when this is a EU directive, do they talk about "should not cost the consumer a single cent" we don't have cents here!

That's because the Euro is based on cents, or rather the euro cent.
Sent from my LG-H815 using Tapatalk

zoleegee said:
Somewhere else I've found this regarding EU warranty directive
Directive 1999/44/CE dictates that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent – the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. 4 But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused the defect. It is generally recognized by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
For me this means, that the seller (producer) must prove that the defect was caused by the consumer (by unlocking the bootloader).
I guess it would mean a lengthy legal procedure...
Correct me if I'm wrong.
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Click to collapse
Actually the situation is like this that in the first six months the seller has to proove that you caused the defect by some inaproriate handling/action (broken mainboard/display due to dropping the device for example), after that time the owner has to proove that the defect was not caused by him. This means also "some" protection for the seller.
Also if the device is defect, you can not demand an exchange, the seller must be allowed to repair the device two times, only at the third attempt you can demand a replacement.
tapatalked from lollipopped i9300

leijonasisu said:
Here in the EU we have different laws about tampering with mobile operating systems/software etc. AFAIK the manufacturer still has to honor the warranty even if the device is rooted (though they are allowed to lock the device/do pretty much whatever when they get their hands on it to fix it, so it can't be modified again).
LG has openly allowed users the ability to unlock their bootloader. But I would like to know how this affects my girlfriend's warranty if I go ahead to root this phone. She bought the phone from the EU and lives there.
http://forum.xda-developers.com/showthread.php?t=1998801
^^^^^According to the above thread, there's literally ZERO loss of warranty. It's a brand-new phone and she's a little paranoid so could anyone else please confirm?
LG specifically states on their bootloader page:
They don't mention European customers. But I am pretty sure they still have to honor the warranty by law, right?
Thanks.
Click to expand...
Click to collapse
Hello,
you will loose your warranty.
I don't exactly know how to translate this but there is a difference between Garantie (warranty) and Gewährleistung (more like a warranty against defective workmanship).
The warranty (Garantie) by LG is something voluntary by LG.
Gewährleistung (warranty against defective workmanship) by law is as layed out by FadeFx in post #7.
In other words your real warranty reduces to 6 months - while there is a pretty good chance you might have a quarrel with the seller, when he detects you unlocked the device...
If I were you I wouldn't do it and use the low effort root for now...and wait for another way to unlock the bootloader.
Greetings
Medzinmann

If you have an issue like hardware, eg camera or faulty buttons, that isn't caused by unlocking the bootlader, then they will likely still honour it. It's only if you end up with a bricked device that they are unlikely to honour the warranty.

Or you simply buy at Amazon where you can file a report for defects after 1.99 years and still get your money back because they simply don't take the time to analyze the issue.

Im not really inclined to believe many of the replies here. In the EU we have a statutory warranty that every electronic device must have. It is for a minimum of 2 years regardless of whether we changed the operating system. What i posted above explained that.
Also i don't understand why people from outside the EU are replying. The case of warranties here are entirely different.

leijonasisu said:
Also i don't understand why people from outside the EU are replying. The case of warranties here are entirely different.
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Just because we don't live there, doesn't mean we don't know how EU laws and regulations work.