Develop Bugs

[Q] Does Flashing a Rom Make You Unable to Use Your Insurance?

Does Flashing a Rom Make You Unable to Use Your Insurance?
Even if the Flash isn't what broke it? I dropped my phone and I wanna know if I need to Flash it to the stock or not before I send it back to them.

I'm pretty sure you could purposely smash your phone with a baseball bat and still qualify for insurance.

illogic6 said:
I'm pretty sure you could purposely smash your phone with a baseball bat and still qualify for insurance.
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You are correct.
You can go in to the store and say "I don't have a phone anymore, I lost it" and pay $100 to get another one. I think they would have a hard time justifying any limitations when you can (for example) claim insurance on a phone that's at the bottom of a river..
Rooting voids your warranty. Nothing voids your insurance.. except maybe getting caught committing fraud, but if you get caught committing phone insurance fraud then you don't deserve a phone anyway..

[Q] Returning rooted phone to HTC

My camera lens cracked and my phone is rooted and unlocked bootloader.
Would you all return the phone to complete stock before sending it back to HTC? Should I worry at all about being S OFF?
They have multiple options for repair/replacement, but I'd prefer to just send them this phone back and have them send me a new one, since that's fastest and I sold my backup phone.

yakayu said:
My camera lens cracked and my phone is rooted and unlocked bootloader.
Would you all return the phone to complete stock before sending it back to HTC? Should I worry at all about being S OFF?
They have multiple options for repair/replacement, but I'd prefer to just send them this phone back and have them send me a new one, since that's fastest and I sold my backup phone.
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hey,
I just returned my m8 due to scratched lens, and it was rooted, custom romed and s-offed.
I followed this guide http://forum.xda-developers.com/showthread.php?t=2735235 and returned to stock, as well as reset the unlocked and tempered flags.
I was advised not to mess around with S-OFF, as this should be nothing to worry about.
The phone just arrived at the repair centre today. I'll see if they say anything about it, but I reccon not.

b0gd4n said:
hey,
I just returned my m8 due to scratched lens, and it was rooted, custom romed and s-offed.
I followed this guide http://forum.xda-developers.com/showthread.php?t=2735235 and returned to stock, as well as reset the unlocked and tempered flags.
I was advised not to mess around with S-OFF, as this should be nothing to worry about.
The phone just arrived at the repair centre today. I'll see if they say anything about it, but I reccon not.
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Thank you for your response. Let me know if they say anything. I think I'm gonna go the same route as you.

yakayu said:
Thank you for your response. Let me know if they say anything. I think I'm gonna go the same route as you.
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I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price

Ark1406 said:
I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price
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The HTC UK team told me that they will check the phone for tampering, and if something is found, I will get charged £23 before starting repairs and be given the chance to continue repair on my own cost, or return the phone as is.
I have just checked the HTC tracking system, and I can now see my phone as "In repair" status, so I am assuming all's fine.
The guide is for International versions and my phone is Three UK, so the steps are not exactly the same. However, the idea is the same, flash/restore stock rom, make sure supersu is installed, remove Tempered and Unlocked flags, flash stock recovery and then restart the phone loads of times, boot to bootloader and all that to make sure all the flags stick.

b0gd4n said:
The HTC UK team told me that they will check the phone for tampering, and if something is found, I will get charged £23 before starting repairs and be given the chance to continue repair on my own cost, or return the phone as is.
I have just checked the HTC tracking system, and I can now see my phone as "In repair" status, so I am assuming all's fine.
The guide is for International versions and my phone is Three UK, so the steps are not exactly the same. However, the idea is the same, flash/restore stock rom, make sure supersu is installed, remove Tempered and Unlocked flags, flash stock recovery and then restart the phone loads of times, boot to bootloader and all that to make sure all the flags stick.
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Yup! You are absolutely right! Cheers!
Try to put everything to stock(rom,kernel,recovery) then try to run the ruu.If you are s-off lock the bootloader and change your cid to your normal cid and remove the tampered flag.They wont say a thing because if you run the ruu it resets every thing like you have just opened your phone from the box.

Ark1406 said:
I'd go with the option of you sending in your phone first. If they send you one first and find ANY trace of your phone being tampered with, they'll charge you $175 no questions asked. My friend sent in the phone first, followed that guide, and they still found a trace (maybe he did it wrong). Regardless, they gave him the option of either paying $300 for repair (includes the $175 tampered charge) or they send it back to him. And he sent it In for the same reason as you. I'd send it in first considering the tamper charger is almost as much as a 2-year contract price
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Well HTC told me that they'd send me a replacement phone first with shipping label insured for me to send my phone back for $30. That way I'm not without a phone.
If I send it in the method you suggested, they said it could take up to 2 weeks to return it.
The other option was send my phone first with $20 and once they receive it they send a replacement back.
I have insurance, but this option costs me $30 and insurance is $90
I could just hit my phone with a hammer and get a replacement for $90 if it ends up being a hassle with htc

Galaxy S6 Warranty

Hi, I'm new here. A few weeks ago my s6 fell out of my pocket and both of the screens completely shattered, now I got enough money to send it in. I rooted the phone with the pingpong root and I was just wondering if they'll still repair the phone? It said it doesn't trip Knox so like an idiot I rooted it thinking I'd never break the phone cause it's never happened to me.

You should be able to unroot once you go to download mode. Once you use Odin and unroot there would be no trace and you'd get back to official.
Sent from my iPad using Tapatalk

T-Mobile will still know it was rooted, doesn't matter if you returned it back to complete stock, if knox was tripped it will show it in the history and they will not warranty the phone. Your situation is different though, your phone has physical damage not covered under the warranty so reporting a claim is different, Assurant will process the claim since it's damaged and provide a replacement, mine was $175 when the phone was stolen.

Jdom58 said:
T-Mobile will still know it was rooted, doesn't matter if you returned it back to complete stock, if knox was tripped it will show it in the history and they will not warranty the phone. Your situation is different though, your phone has physical damage not covered under the warranty so reporting a claim is different, Assurant will process the claim since it's damaged and provide a replacement, mine was $175 when the phone was stolen.
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Not necessarily. Reading the OP, he used PingPongRoot, which on 5.0.2, did not trip the Knox counter. If the OP froze the correct apps and/or denied them root access, theoretically T-Mobile won't know - granted he's able to restore the phone back to factory defaults (completely), using Odin or SmartSwitch.
But, in terms of dropping the phone and shattering screen/glass, you are correct in that this sort of damage is not covered by anny warranty - only forms of insurance. There'll likely be a deductible.
And, well, if it's an insurance claim, the root/no-root point is moot. Yes, rooting phone voids warranty, but so does dropping it.

Aou said:
Not necessarily. Reading the OP, he used PingPongRoot, which on 5.0.2, did not trip the Knox counter. If the OP froze the correct apps and/or denied them root access, theoretically T-Mobile won't know - granted he's able to restore the phone back to factory defaults (completely), using Odin or SmartSwitch.
But, in terms of dropping the phone and shattering screen/glass, you are correct in that this sort of damage is not covered by anny warranty - only forms of insurance. There'll likely be a deductible.
And, well, if it's an insurance claim, the root/no-root point is moot. Yes, rooting phone voids warranty, but so does dropping it.
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So even if its rooted and i have insurance they'll fix it cause the problem wasn't caused by rooting?

Took my phone into VZ to get replacement[bootloop]but they accuse me of water damage?

Hello XDA,
I have a VZ LG G4 Rooted and my phone recently got into a bootloop. S/N: 505xxxxxxxxxxx
However when I took it into the VZ store to get a replacement, they took a look behind the battery and found that it has "water damage." 100% have not dropped this into water, so I have no idea how this happened. I have added a photo that shows a representation that closely resembles the "water damage" indicator. They said they if they send it in for warranty and determine that it is "Water damage" they will charge my account $300 without even notifying me.
My phone has been working fine before it got into a boot loop and now I'm worried that if I send my phone into VZ, then they will charge me. However I've also read that humidity can also turn this marker red. So I'm not sure. Should I take my chances and send it in? What are your guys's thoughts?

Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.

Ap2099 said:
Needless to say that you are out of luck on this one. When you rooted the phone that alone killed you. At the repair center they can tell if you rooted the phone. The first give way will be that your Bootloader will be unlocked, and yes they can tell. After they are the ones that made it, how could not be Abel to tell? But you have one option left that might work. And that is to do a hard reset on the phone. Best of luck. What ever you do don't send it in!!! Remember you rooted it.
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Thanks for the quick reply. I have VZ, so my bootloader is still locked. I've been lurking around the forums to read that root doesn't take away warranty -- unlocking bootloader does. Correct me if I'm wrong, but I don't think root is the biggest issue I have. If I do, I can easily KDZ it back to stock.

OK but if the phone is rooted, then the Bootloader has to be unlocked how else can you root? And you are right on the root part. But once it is know that you rooted. They will not provide you with any help. But if can unroot the phone, which is relock the Bootloader. Then you can send the phone in to have it fixed.

The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk

tdevaughn said:
The boatloader is locked on the vzw model. Root is achieved without bootloader unlocking.
The water damage is a deal breaker for carriers. They will most definitely charge you the 300.
Sent from my LG-H810 using Tapatalk
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Even though there is no actual water damage on my phone? Can I argue this with LG?

It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.

Almighty1 said:
It doesn't have to be water damaged, it's just a moisture indicator so if you had any type of moisture, it will cause it to turn pink. Do you have insurance? How long ago did you buy the phone? If within 90 days and you bought by credit card, use the 90 day accidental damage/theft protection benefit, they will just send you a check for whatever you charged on the credit card. If you didn't buy by credit card and it's been more than 90 days, then you have to use insurance but note that Asurion will cancel your insurance if you file 2 claims within a 24 month period and the deductible you need to pay is $149. You can buy replacement moisture stickers on the internet and just replace it with a good one.
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I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?

iamjerry123 said:
I do not have insurance.
I bought the phone around June so roughly 7 months ago.
Can you further explain your insurance note? Do I need to register insurance and pay the $149 deductible? Can I cancel the insurance right after I claim it once?
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You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html

Almighty1 said:
You need to have the insurance before you do the claim, otherwise it will be insurance fraud. You buy the insurance from Verizon Wireless either standalone or with extended warranty as the Total Equipment Plan.
See this for more info:
http://www.verizonwireless.com/support/insurance-and-equipment-protection/
You can cancel the insurance anytime you want. If you bought roughly 7 months ago, did you pay by credit card? If so, there is another way around that one too but you have to wait 5 months since the manufacturers warranty is 1 year, that is when the credit cards free extended 1 year warranty takes over and they will basically send you whatever you charged to the card.
See here:
http://www.creditcards.com/credit-card-news/credit-card-purchase-protection-plans-1267.php
and
http://www.cnbc.com/2014/11/12/best-credit-cards-to-extend-your-warranty-coveragefor-free.html
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Click to collapse
So what's to stop me from getting insurance for one month, then using it, pay the deductible, receive the new phone, and cancel the insurance? Seems too good to be true?
I believe I paid by credit card. I believe I paid the initial amount by credit card (~40$?) and am now paying it monthly via plan. Does this make any difference? And even if I paid via credit card, will I get the full amount that I had paid so far or just the $40?

Nothing, it's no different than insurance on a landline. What you don't do is sign up for it and use it immediately. Sign up for it, wait like a week or something and then claim the phone died. The insurance claim is through Asurion, has nothing to do with Verizon Wireless. If you want to keep the phone, claim you lost it instead of accidental damage as it costs the same deductible. Only difference is if damaged, you need to ship the phone to the insurance company. It's not too good to be true. I've done the insurance with GTE MobileNet which became Verizon Wireless in 1997 or so when Motorola won't fix the phone and claimed liquid damage when they put something in it that made the phone look like it was floating oil with it so the dealer told me to take it to GTE where the technician said I dropped it. You can only do 2 claims within 24 months so even if you cancel and signed up again, they would still have your records of the claim so you still can only do 2 claims in that 24 months max. As for the installment plan, it does because the credit card is only liable for whatever you charged so you basically will get back $40 one time, not sure if they will let you do it monthly, that's one of the bad parts about the installment plan. There is another way to do it if you want to be sneaky. Call Verizon Wireless at 1-866-892-7957 which is Level 2 Tech Support, you do not need to go through Customer Service or Level 1 tech support before getting to Level 2. Tell them your phone has a problem, that it's in a bootloop.... They will ship you a Certified Like New Replacement Phone. At this point, take the water stickers from the phone they ship you and use it on your phone. Call Level 2 support again and say the phone they shipped you doesn't turn on, they will ship you another replacement. When you receive the replacement, ship the original replacement back using the prepaid USPS shipping label. Then test the new phone, if it's what you want and you are happen, then send your old phone back. If not, repeat the process until they ship you a good phone. As you didn't buy insurance or extended warranty, Verizon Wireless will provide warranty for the 1st 12 months from activation of the phone regardless where you bought the phone or if it's a gift. That way it will cost you $0 without having to buy insurance or extended warranty.

Verizon Asurion Replacement & Rooting

Currently with Verizon and I'm in the process of getting my device replaced by Asurion after I cracked the glass on my camera.
I believe I recall some people getting devices back that they were able to unlock the boot loader on their device when receiving the Asurion replacement. I think there was something about unlocking it before it boots up with the Verizon SIM in it or something like that.. Does anyone have any information in regards to this? If I have a chance to root my replacement device prior to using it I would like to take advantage of that.

Expect a locked device, but be pleasantly surprised if you are able to unlock the bootloader. People in the root bounty thread have tried to unlock without a SIM inserted and failed.

I will add one thing...
While something like this happens all the time (it actually happened to me; which is the only reason why I got mine from Verizon but can achieve root...), I believe the circumstance that this happens for might exclusively be only if you send yours in for a warranty replacement, so maybe (or at least less likely) not for an insurance replacement... I mean it makes sense because with all of the initial problems of "taimen", Google would rather just replace defective ones with straight-from-factory units. I wonder if one can say the same with Asurion and insurance replacements...
But I can't say I know a lot about Verizon, Asurion, and the warranty procedures...
sidenote: I actually pay for and also have Asurion insurance on all 4 of my lines as well....

Yes, just to clarify this wont be a warranty done by Verizon but a replacement sent to me by Asurion.
I'll mess with it when I get it tomorrow if no one really has much insight in regards to this.