Develop Bugs

Camera Glass

So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.

Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Click to expand...
Click to collapse
They have to replace it if it's within 30 days. Go replace it no way you can fix that.

So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)

well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee

I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?

As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.

I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.

Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
Click to expand...
Click to collapse
Interesting... Got a link?

I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.

That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.

Cracked Outer Screen/Lense (see pictures) - Samsung GT-i9100 - Questions [HELP]

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Today I noticed a crack in the right hand corner of my SGS2 i9100 (see picture). Needless to say, I am looking for ways to fix this issue. The phone works perfectly fine; it is just that crack that bothers me.
It is just the front glass right? ... Can something bad happen to the phone whether I choose not to fix the screen (or wait a long time before I eventually do)?
I found a place who might be able to fix this: http://www.xpresscellularrepair.com/index.html , but I do not know whether this will VOID THE MANUFACTURERS WARRANTY or not (?).
Does anyone know what SAMSUNG (if I do it in a Samsung store or something like that) charges to replace the screen on a SGS2 i9100?
I am located in the USA; Oklahoma - however, I cannot find an email address or a service center location for an authorized Samsung place who can deal with this. Can anyone help me with this?
// Steria

The place I linked to said that it would take 2 weeks for them to order the screen, and they would take $240 + tax for the job.
I tried to call Samsung USA, but they redirected me to Samsung UK since my phone is a GT-i9100, even though I bough it from www.Expansys-USA.com ... I am just trying to find out what it will cost me to fix this issue...
Will the manufacturers warranty become VOID if I fix it myself or somewhere else who is not Samsung authorized service center?
Also, since the screen is cracked at the moment - can the phone be weakened/harmed in any way since the screen is cracked? Or is it ok to use it like this, and it won't become more damaged? I need to figure this out if I am going to use the phone as is instead of fixing it...
Edit: It looks like it is just the outer glass that is cracked. Is it possible to only get the glass replaced at a place where they do this, instead of replacing the whole front with the housing, glass and digitizer (~$200)?
Here is a link for a outer glass: http://www.ebay.com/itm/Front-Glass...927?pt=LH_DefaultDomain_0&hash=item19cda2dc5f <-- Is this the original Gorilla Glass?

Steria said:
I found a place who might be able to fix this: http://www.xpresscellularrepair.com/index.html , but I do not know whether this will VOID THE MANUFACTURERS WARRANTY or not (?).
Click to expand...
Click to collapse
The fact that its cracked has probabally already voided the warrenty. Anything you try to have covered under a warrenty repair they would probablly just declare as customer induced damage.

There's no way to buy just the outer glass as the screen unit is sealed together with the glass.
If its just the outer glass cracked it should work without much of an issue, but if the internal screen gets affected, it will slowly darken and burn-in in a matter of days / weeks.
I broke the internal screen once, had to buy the parts and fix it myself as customer induced damage is not under warranty.

Apologies for jumping into this thread late. Everything stated is correct. I would just replace the entire front bezel and screen as per the tutorial I posted. Otherwise it is a question of whether paying for an expensive repair is worth any warranty or guarantee it might give you....as mentioned, it is probably too late for that now.

I am aware that the warranty do not cover cracked screens; that was not my intention to ask. What I meant was whether the manufacturers warranty (2 years) still is intact, if something happens (crash of OS etc) in the future...
There are a lot of outer screen lenses/glass listed on eBay - wouldn't this work, just replacing the outer glass? I will not try to do this on my own; I'd rather ask a a business here in the area who deals with repairs of cellphones to do this. However, I need to find out the best/proper way to fix this. Also, I must find out what Samsung will charge to fix this (whether it is only the outer glass or the whole screen).
Can I damage the device in any way by using it with the small crack over a long period of time (see picture)?
Also, if you suggest parts for the repair, please provide links to them.
Thank you.

I doubt it. No manufacturer would uphold a warranty on the windscreen wipers if you'd smashed your car up. You want to be asking them really. They have the answers for what it's worth.

I would take the repair cost/bill to my home insurance company and took the money for repairs from there..

Sounds about right. If insurance won't cover it (your premiums will likely increase even if they do) then i would recommend cutting and running. Replace it out of your own pocket. It it feasible to wick in a small quantity of water thin cyanoacrylate to stabilise the crack, same as windscreen repair.
I would self-repair. No sending your phone away or dealing with those turds at the insurers.

Prostheta said:
It it feasible to wick in a small quantity of water thin cyanoacrylate to stabilise the crack, same as windscreen repair.
I would self-repair. No sending your phone away or dealing with those turds at the insurers.
Click to expand...
Click to collapse
But then the manufacturers warranty (2 years) on the phone will be VOID, am I right? I'm thinking if I get it fixed at a Samsung place, the manufacturers warranty will still be there since it got repaired at an authorized Samsung repair place...
I just need to figure out where I can send it, and what it will cost for them (Samsung) to repair it.
The phone was purchased from Expansys-USA ( http://www.expansys-usa.com/samsung-galaxy-s-ii-android-smartphone-unlocked-16gb-209554/ ).

I'm pretty sure you know that the only way you are going to get a solid answer is by calling up smasung and asknig them. No one here can answer on behalf of them.
If you get it repaired at a repair shop on your own steam this absolutely voids your warranty. Samsung in no way authorises some random third party repair man to do warranty succicient repairs. Generally these are just some guys with minimal technical know-how that you could infact learn yourself from youtube (if these guys are educated at all this is undoubtedly where they received their training).
If you send it in to samsung for repairs, there is a slight chance they will deem it satisfactory to finish the original warranty period, but don't hold your breath. This would all depend on the rest of the phones condition. If it's covered in light scratches and scuff mark/other evidence of dropping it, forget about it. That alone is enough to deem it as excessive physical neglect and void your warranty, even without a cracked screen.
If it's in really good condition otherwise, you might get lucky.
The fact that you have damaged your phone at no fault of Samsung, it is basically a get out of jail free card for them. The only obligation they might have to honouring any warranty for other future issues would be purely out of good will and trying to please their customers - again wouldn't hold your breath on that.
All in all, you will never know where you stand with this unless you give them a call and keep trying till someone actually talks to you instead of trying to pawn you off to the UK.
Best of luck with this, i hope you can work this out.
ps. if it doesn't go your way, keep in mind that plenty of people will pay good money for damaged phones on ebay - sometimes only like 100 dollars less than a brand new one. Perhaps this would be a good path and possibly cheaper than getting it repaired. Hey you could even upgrade to a sgs2 hd or galaxy note

Ask them. If so, you're just buying a warranty which does not cover all that much anyway, as you can see.

I have seen a gazillion people with iPhones use their devices with cracked screens, and many of those phones had a fully cracked screen...
1. For now, I think I will use the phone as it is (with the little crack). I will put on a screen protector film and just use it as it is. Can this have negative impacts on the phone's health (internal, external) in any way?
2. However, can this cracked piece fall off by any chance or something like that? Can this damage to the screen make the phone more exposed to further damage (from regular use, small car mount vibrations, dropped from small heights etc...)? I really do not want it to become even worse and/or harm the phone further in any way.
3. I am looking to buy a case that offers good protection, and I've seen the Otterbox Commuter, the AGF Ballistic SG and the Case Mate Tough. I did not find the Otterbox Defender for the i9100 though... Does anyone here have experiences with any of these, and can recommend one, or another case which offers good protection? How are these compared to the "S-Line e-Bay case" I currently have? --- (which was not on when the accident happened btw, for some strange reason).
Thank you for answering my questions. I appreciate it very much.
// Steria

Cough up the bucks, replace the screen according to my ("uneducated unqualified youtube hack") tutorial, then certainly drop it into an Otterbox or in my case a Taurus. I found my S2 very droppable because of its svelte size and lightness.

[Q] would this work?????

So im wondering if iWould be able to report my Galaxy S iii lost, but keep it and still get the new one? My reason is because iDropped it and the rear camera lens glass cracked, when trying to get a replacement they said my insurance doesn't cover cosmetic damages that don't stop it from functioning. iFigured it probably wouldn't work, but if so that be cool. Or another suggestion to kelp. Thanks.!

They'll most likely lock the IMEI from their network when it's reported stolen.

So.... you want to defraud your carrier/carrier's insurance company?
That's terrible.
Snowflake approved this message....

Yikes!

dreadheadtree said:
So im wondering if iWould be able to report my Galaxy S iii lost, but keep it and still get the new one? My reason is because iDropped it and the rear camera lens glass cracked, when trying to get a replacement they said my insurance doesn't cover cosmetic damages that don't stop it from functioning. iFigured it probably wouldn't work, but if so that be cool. Or another suggestion to kelp. Thanks.!
Click to expand...
Click to collapse
If they don't want to replace it because it's only "cosmetic" damage, then do some real damage. Crack the screen, fry the inside, something like that. I'd ask the insurer first what type of damage is covered and then do exactly that to the phone.

This is complete fraud. And not allowed at xda...
But for your sake, if you have the asurion insurance, then they have to replace it regardless after you pay your deductible first. I was always told insurance covers accidental damage.

Yay felonies.

Ahhh, what he ^^^^ said.
Thread closed.

Cheap Lens?

I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!

jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
You may want to add that the 4UP camera we are having can see stuff that other cameras can't see. In example dust where you can see that we can see dust more than any other camera in the market when taking a picture in a dusty surface. Yes I agree with you I always wipe my lens before wanting to take a good picture.

jaaystott said:
I'm not sure if I'm correct in assuming it is a lens, however has anyone noticed just what awful quality the glass covering the camera on the back of the phone is? The depth sensing camera seems to be a completely different glass to the glass the actual shooting camera.
I have noticed that it picks smudges up so easy, and it is near impossible to clean them off. Even with a fibre cloth, is still leaves marks on there! Also, it's super easy to scratch. I have kept my phone in a case since day one, and it's got multiple hairline scratches on it. A lot of the time people report the HTC One M8 as taking bad pictures, in reality it's because the lens is smudged because when you clean it up it looks better. It seems like HTC have literally just slapped a piece of untreated glass on there, it's worse than a mirror for marks!
Click to expand...
Click to collapse
I agree about the smudging, alot of times I will pull out my phone to shoot something and notice alot of glaring on lights and 99% of it is because of the lens being smudges.
I wonder if a oleophobic coating will help it resist smudging.. I also am thinking of grabbing the Nilkin Glass screen protector since it has a camera cover as well

Definitely used the cheapest type of glass for the lens covers and even optical glass..color fringing, vignetting and ghosting plague this camera..guess they spent all of their costs on the metal build and speakers..just sad
Sent from my HTC One_M8 using XDA Free mobile app

Do your 'scratches' look like this?
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UgXvibe said:
Do your 'scratches' look like this?
View attachment 2728935
Click to expand...
Click to collapse
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!

jaaystott said:
Yeah, exactly like that. You need the light to see them, but I'm sure they are affecting image quality. It's actually making me consider switching to the Galaxy S5. I use my camera a lot, but for things like Instagram and Social Sharing so the megapixel count was never a big deal to me, what is a big deal is treating my phone with all the love and care I can and ending up with ridiculous scratches like that!
Click to expand...
Click to collapse
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
I opened a case with HTC and I will send it to them. If they say it's abuse I'm not sure what I'll do.

UgXvibe said:
I hear ya. I am anal about keeping all my phones pristine. Seems that its dangerous to post about this on forums because it turns into "People need to take more care of their phone" posts which is enraging. If I did it, I would admit it..
The fact that it is getting worse over time even though I am completely keeping it away from anything that would even remotely scratch it is annoying..
Click to expand...
Click to collapse
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!

jaaystott said:
It's unacceptable, I had the M7 last year and it didn't scratch like this, and look carefully at your second camera... the lens seems a lot stronger.
Glad someone feels the same!
Click to expand...
Click to collapse
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.

UgXvibe said:
I compared it to my M7 that I had over a year and not a scratch.. I carry this phone the exact same way. Puzzling to say the least.
Click to expand...
Click to collapse
Has it caused noticeable effect to your pictures?

jaaystott said:
Has it caused noticeable effect to your pictures?
Click to expand...
Click to collapse
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/

UgXvibe said:
Yes, completely unusable at this point. >> http://forum.xda-developers.com/showpost.php?p=52461742&postcount=422
I am a strong defender of the 4MP camera on this phone and have advertised my pics everywhere.. can't do that anymore.
My M8 album.. https://www.flickr.com/photos/[email protected]/sets/72157643182480033/
Click to expand...
Click to collapse
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.

jaaystott said:
I'm going to contact my Carrier tomorrow and see if I can get a replacement, just tell them the device is faulty or something and in the meantime I'm going to try and get a rear screen protector. I think HTC really did skimp on the quality of the lens here. Not good.
Click to expand...
Click to collapse
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.

UgXvibe said:
If HTC denies repairs I may go the Verizon route and see what can be done.. I have insurance on the phone so we'll see..
I saw someone advertise these today.. http://www.slickwraps.com/HTC-One-M8-Lens-Protector-p/sw-htconem8-lenspro.htm
I will definitely do this with a new lens.
Click to expand...
Click to collapse
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
In regards to the protectors, for $3 they are more than worth it, I just find it ridiculous that I'm having to.

jaaystott said:
Good luck, I hope you manage to resolve it. Not to go off topic, but in your Album how did you manage to get that close-up of the moon? It looks awesome, but I'm scratching my head here as to how you did it!
Click to expand...
Click to collapse
Through a telescope. :cyclops:

UgXvibe said:
Through a telescope. :cyclops:
Click to expand...
Click to collapse
Of course!! My bad :highfive::silly:

I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.

its_dale said:
I had the same problem. I spoke with ATT (30 days after having the phone) and complained about the lens and how it affects my pictures greatly. I had told them that HTC referred me to my carrier (which they did). ATT said all they can do was refer me to the warranty department, as i did not want to have to pay a $199 deductible on insurance for a build quality issue. I called and explained to the warranty guy that the phone is in EXCELLENT condition with the exception of the lens. All bezels around both DUO lens and rear camera are in perfect condition, no scratches on the screen, no water damage etc. He went and got confirmation that it did fall within warranty policy, stating that "the lens scratches are okay per the examiners". They shipped me a "like new" phone Thursday night. i received it yesterday and pretty sure the phone is brand new. I had ordered a Nillkin screen/camera protector and applied it last night. I also ordered the new lens protectors from Slick Wraps. I sent my old phone back today.
They did give me an option to go to a nearest ATT warranty facility and swap phones, but i did not feel like driving about 30 miles.
Click to expand...
Click to collapse
So you got a new phone through ATT and not HTC correct? I am shipping mine off to HTC tomorrow. I spoke with Jason Mackenzie from HTC about my issue and he assures me it will be taken care of.. we'll see.

Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?

devilsdouble said:
Thank God there are people who still talk about actual problems. If I didn't find this topic I would have gone on and buy it on 11th, Jeez! This is a childish thing, it's beyond me how on earth hTC released a phone with some cheap plastic / glass or whatever that bloody thing is.
Still asking, this is happening with all devices right? I mean it's just not a defective batch, but the whole package of M8, worldwide?
Click to expand...
Click to collapse
Im thinking this lens thing is not an epidemic. There aren't many people with this concern. I bet it was a batch of phone lenses that didn't get treated or something. Besides this i have no problems at all with the phone.. Cant wait to get it back actually.
Sent from my Xoom using Tapatalk

Broken Display? How can I fix it?

Hey!
I bought a used moto360 about a month ago with some pixel errors. They didnt bother me much, until I noticed that they are expanding.
Since I bought them from ebay and the seller doesnt have the invoice anymore, I cant RMA it.
This is how it used to look like:
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And now it looks like this:
Im not familiar with displays, so I cant tell what exactly is broken. I just know its getting worse.
Is it possible to stop it from expanding? If not, what do I need to replace? And what kind of tools do I need?

MiePx3 said:
Hey!
I bought a used moto360 about a month ago with some pixel errors. They didnt bother me much, until I noticed that they are expanding.
Since I bought them from ebay and the seller doesnt have the invoice anymore, I cant RMA it.
This is how it used to look like:
And now it looks like this:
Im not familiar with displays, so I cant tell what exactly is broken. I just know its getting worse.
Is it possible to stop it from expanding? If not, what do I need to replace? And what kind of tools do I need?
Click to expand...
Click to collapse
Lcd is cracked. You need a new one.
Sent from my Nexus 6 using Tapatalk

try to contact MOTO after service center to replace a new one.
Sent from my Droid4X-WIN using Tapatalk

dottat said:
Lcd is cracked. You need a new one.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Thanks! But do you know what causes the cracking? As I said, its expanding and I dont want it to happen again after replacing the LCD.
vessos said:
try to contact MOTO after service center to replace a new one.
Sent from my Droid4X-WIN using Tapatalk
Click to expand...
Click to collapse
Tried that, but I dont have a invoice, so they wont take it.

MiePx3 said:
Thanks! But do you know what causes the cracking? As I said, its expanding and I dont want it to happen again after replacing the LCD.
Tried that, but I dont have a invoice, so they wont take it.
Click to expand...
Click to collapse
The previous owner dropped it or did something to cause it. Once glass is cracked it only gets worse over time. Paypal doesnt have your invoice?
Sent from my Nexus 6 using Tapatalk

I do not know that. The description just said the watch had pixel errors one the right side. I have no idea what caused them.
And PayPal is a legit invoice? Because I could just steal a watch, tell my friend to send me some money via paypal and say: "Hey, thats the invoice from a random dude I bought the watch from. Give me a new one!"

So you bought the watch knowing that it had display problem. That is not the fault of the seller. You bought the watch with an issue and you must accept it. The seller might have mislead you by using the term "pixel error" instead of cracked display but i guess it will be hard to argue.
Sent from my SM-N910U using Tapatalk

arviverona said:
So you bought the watch knowing that it had display problem. That is not the fault of the seller. You bought the watch with an issue and you must accept it. The seller might have mislead you by using the term "pixel error" instead of cracked display but i guess it will be hard to argue.
Sent from my SM-N910U using Tapatalk
Click to expand...
Click to collapse
So what?
Im not blaming anybody for something. Except me perhaps for cheaping out.

MiePx3 said:
Hey!
I bought a used moto360 about a month ago with some pixel errors. They didnt bother me much, until I noticed that they are expanding.
Since I bought them from ebay and the seller doesnt have the invoice anymore, I cant RMA it.
This is how it used to look like:
And now it looks like this:
Im not familiar with displays, so I cant tell what exactly is broken. I just know its getting worse.
Is it possible to stop it from expanding? If not, what do I need to replace? And what kind of tools do I need?
Click to expand...
Click to collapse
If for some reason you decide to try and fix it on your own, I could sell you a replacement LCD for $30 shipped (depending on where you are). I had a couple of them that I was toying around with rooting ect and ended up shorting out the motherboard. They're not the most difficult to take apart, but you probably won't get the waterproof seal back in. The LCD has the bezel and everything in tact and ends up being just a replacement piece with a ribbon cable that plugs into the motherboard of the watch.

MiePx3 said:
So what?
Im not blaming anybody for something. Except me perhaps for cheaping out.
Click to expand...
Click to collapse
I though you felt being duped by your seller and not aware of the defect will worsen. Anyways i hope you can find a seller of replacement lcd.
Sent from my Samsung Galaxy Note 4 and will never be Note 5.

Ad1982 said:
If for some reason you decide to try and fix it on your own, I could sell you a replacement LCD for $30 shipped (depending on where you are). I had a couple of them that I was toying around with rooting ect and ended up shorting out the motherboard. They're not the most difficult to take apart, but you probably won't get the waterproof seal back in. The LCD has the bezel and everything in tact and ends up being just a replacement piece with a ribbon cable that plugs into the motherboard of the watch.
Click to expand...
Click to collapse
I saw a iFixit guide that shows how to disassemble the watch, however some parts are glued.
After replacing the LCD, what kind of glue do I need to reassemble the whole thing? Or will any instant glue work?
arviverona said:
I though you felt being duped by your seller and not aware of the defect will worsen. Anyways i hope you can find a seller of replacement lcd.
Sent from my Samsung Galaxy Note 4 and will never be Note 5.
Click to expand...
Click to collapse
Well, I kinda do. Of course, now I realise why the watch was so cheap, because Im pretty sure the seller knew that it was getting worse.
You dont know how stupid I felt, but thats what I get for not thinking befor buying. Gonna deal with that now.
Does somebody knows a good seller? Perhaps in germany? Or could I message motorola directly and ask them for a replacment part?
I will probably buy the tools in need from iFixit.

MiePx3 said:
I saw a iFixit guide that shows how to disassemble the watch, however some parts are glued.
After replacing the LCD, what kind of glue do I need to reassemble the whole thing? Or will any instant glue work?
Well, I kinda do. Of course, now I realise why the watch was so cheap, because Im pretty sure the seller knew that it was getting worse.
You dont know how stupid I felt, but thats what I get for not thinking befor buying. Gonna deal with that now.
Does somebody knows a good seller? Perhaps in germany? Or could I message motorola directly and ask them for a replacment part?
I will probably buy the tools in need from iFixit.
Click to expand...
Click to collapse
Tough to say about the glue...it was such a sticky glue that when prying it apart it seems like you could even just push the pieces back together and it'd stay, or maybe some other glue, I'm no expert on it. Seemed like the main things that were glued were the plastic back and the charging coil. I used an exacto knife to get the back off, you have to be very careful with that part, I had broken one of the backs by trying to pry it, the other came off OK with an exacto knife.

MiePx3 said:
I saw a iFixit guide that shows how to disassemble the watch, however some parts are glued.
After replacing the LCD, what kind of glue do I need to reassemble the whole thing? Or will any instant glue work?
Well, I kinda do. Of course, now I realise why the watch was so cheap, because Im pretty sure the seller knew that it was getting worse.
You dont know how stupid I felt, but thats what I get for not thinking befor buying. Gonna deal with that now.
Does somebody knows a good seller? Perhaps in germany? Or could I message motorola directly and ask them for a replacment part?
I will probably buy the tools in need from iFixit.
Click to expand...
Click to collapse
If you will be doing the tearsown yourself. Be prepared for the grueling work ahead. If ifixit tools are too expensive and too long to arrive on you country, you can buy similar tools innyour local electronics shop. A lot cheaper option but will do the work. If you have a haird dryer lauing around, that will do the trick of heating your caseb without burning it to oblivion.
And bear in mind that once you open it, forget the water resistance. You cant use super glue (cyano acrilate stuff) it will make a haze in the glass. I would suggest LOCA uv for the glass and double sided tape for the back.
My suggestion is letting a Motorolla shop do the replacement for guaranteed result. Of course you will pay but everything will be guaranteed from labor to parts.
Sent from my Samsung Galaxy Note 4 and will never be Note 5.

arviverona said:
My suggestion is letting a Motorolla shop do the replacement for guaranteed result. Of course you will pay but everything will be guaranteed from labor to parts.
Click to expand...
Click to collapse
I asked Motorolla how much a LCD replacement would cost, but they couldnt give me a anwer to it. They just said I have to send it to them, check it and mail me the price. And If I dont accept it, I have to pay 15€ for shipping and service fees. I know, I cheaped out once and now I doing it again and its the same freaking watch. But I like the challenge to fix things by myself.
Im not quite sure about the hair dryer, but Ill find a way. So the only real tool I need is some kind of plectrum?

MiePx3 said:
I asked Motorolla how much a LCD replacement would cost, but they couldnt give me a anwer to it. They just said I have to send it to them, check it and mail me the price. And If I dont accept it, I have to pay 15€ for shipping and service fees. I know, I cheaped out once and now I doing it again and its the same freaking watch. But I like the challenge to fix things by myself.
Im not quite sure about the hair dryer, but Ill find a way. So the only real tool I need is some kind of plectrum?
Click to expand...
Click to collapse
My little bit of advice (no guarantee that things won't get broken/ruined):
-if you heat up the plastic back, it might work better for sure, but I had to kind of cut through the glue. If you pry at all, the back will snap. That's why I used a sharp exacto knife. But be careful when cutting as the charging coil is in there (between the back and the plastic casing that holds most of the electronics). But with an exacto knife, you can actually scrape the color off of the bottom of the plastic, so be careful of that. The sensor in the middle is slightly recessed if I remember correctly.
-once you get the back off, the rest can be pried out (the rubber seal makes it pretty tight though). I don't recall once you get those parts out how delicate the ribbon for the LCD is, so just make sure to go slow.
-the bezel and LCD come off as one part (the LCD and glass stay inside of the bezel), so just don't expect that the bezel will be separate, you can obviously separate them, but they'll probably come off as one.

Thanks! That will help me a lot.
I post updates after I got enough money to buy the LCD replacment.