So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
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They have to replace it if it's within 30 days. Go replace it no way you can fix that.
So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)
well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee
I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.
Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
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Interesting... Got a link?
I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.
That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.
Related
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
So the lady decided to leave her gnex on the roof of her car before leaving work, fell off on the freeway end of an on ramp... almost guaranteed it got ran over at least once before she could double back from the next exit. Obviously the amazing gorilla glass didnt stand up, but the supposedly 'flimsy' plastic housing held up like a champ! Phone still boots, enough at least to dump the SD to my PC. but I figured I would leave this here for those who questioned the build quality (heard this crap about samsungs for a few phones now, obviously unfounded. It APPEARS I could actually replace the digitizer/glass for about 150... but as I dumped vzw for my N4 on prepaid and she is getting something prepaid soon, it may end up a mass storage device... check the pic
OK... if someone wants to enlighten me how to upload pix... i would appreciate it... NVM
The galaxy nexus doesn't have gorilla glass, though it probably wouldn't have faired any better if it did. Cool that it still boots though! Got any pics of the plastic side?
Personally I like the plastic build. Keeps it light weight and doesn't get all cracked and dented when I drop it.
wow just actually googled it... didnt realise it wasnt gorilla! Bought it in a hurry and didnt research, not that VZW had any other phone i wanted at the time, just assumed Sammy used it. Anyways, just looked over the plastic, looks unscathed... I have dropped mine many times and over almost a year only got a couple small scratches on the plastic surround. Now I am just babying my N4 (even though I didnt destroy this GNex)... the glass back is worrying, but thats for another forum. Anyways, just thought Id share what I thought to be the worst unintentional shattering on a sammy phone ive seen... and yeah, I totally think the 'give' in Sammy plastic build is intentional, if not just a happy coincidence it has probly saved me a small fortune.
Tutorial for how to change just the front Glass and housing.
You might be able to get away with just replacing just the 2 of them instead of buying a new LCD Screen kit.
4 Parts of how to remove the glue between the Glass and Digitizer.
https://www.youtube.com/watch?v=JlfO6TUj1DQ
https://www.youtube.com/watch?v=Sx_dY7JJ45A
https://www.youtube.com/watch?v=Do81soz_DdU
https://www.youtube.com/watch?v=XwORgX8l5QI&feature=youtu.be
And the follow-up after his received the Glass/Housing and installed them.
https://www.youtube.com/watch?v=XwORgX8l5QI&feature=youtu.be
Galaxy Nexus i9250 Teardown. Might come in handy.
https://www.youtube.com/watch?v=1WqajUcI_oU
thanks, pretty sure the screen is toast, doesnt display any picture, doesnt respond to any 'touch' input... I could probly do it, made my first projector out of an LCD panel, I guess ill see how my VZW account pans out, already put in to have my number ported to GVoice... can they mark the phone bad ESN or whatever on VZW? I dont see how I could pay an etf, but I had to switch out, the 3g to 4g handoff made for horrible service, and the price was ridiculous... I just got overzealous to get out of Sprint for the same reason... anyways Ill talk to VZ and see what they can do... dont expect much from anyone at a company that partners with comcast after selling our FIOS to the beverly hillbillies.
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
cuiltheory said:
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
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It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
kj2112 said:
It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
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Yea, thats why I went with him, because his reputation is 99.1%, where mine is a 100%, but I only purchased items, so its really hard to get negative feedback from purchasing anything on ebay when all of your purchases are the buy now type, and your payment isnt declined.
So, what if I do remove the display without damaging it, could I send it to someone at ebay first to independantly verify that its a defect and not physical damage? Do you think that my video will suffice for evidence that no physical damage has occured? I mean, look, the screen displays fine, which these are so sensitive that if I pierced the amoled display, it wouldnt light up right? Then the glass, its not cracked, not even a scratch, so surely no physical damage there. The third possibility that he listed was a torn ribbon, but again, as I am typing this up on the phone now, if I tore the ribbon by installing it, surely it would either work, or not work right? I am not an expert, so my only recourse is applying logic using common sense.
What bothers me is that he knows that I bought this assembly to permamently install it, its not like removing a sim card. I am going to write him back and link him to the video right now. I dont know what else to say.
Well, I hope it works out for you. I just can't see eBay doing anything about it....and if they were gonna, probably take forever.
Sent from my cell phone telephone....
What country are you in?
Sent from my GT-I9100 using xda app-developers app
oL00No said:
What country are you in?
Sent from my GT-I9100 using xda app-developers app
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I live in the US.
http://return.phiconnect.com/id/ask_tronics
The guy told me that he doesnt want to separate the screen because if the cable rips, he cant prove that it wasnt already like that. I don't know, I just can't believe that there isn't a solution for this kind of problem. I need some objectivity here, am I just being paranoid? Its so easy to break these things, and if I damage it pulling it out, I wont get a refund or exchange, and if he would have really tested this thing, then I wouldnt have recieved a defective digitizer, and I would have no reason to remove it. Thats what really bothers me, I shouldn't even have this problem, but then again (might as well admit it before someone else says it), life isnt fair.
By the way, the guy said to process my refund or exchange by clicking on that link above, but ebay says not to respond if there is an offer to complete a transaction outside of ebay. I clicked on the link and saw the ebay logo, but the words are really fuzzy and I cant make em out. Anyone ever seen a page like this? Is this what the official ebay return page looks like? I cant get used to the screen like this, so if I have to accept the $50, then essentially I just lost $100 because I will have to buy another one, or sell this thing for $450 to be fiscally neutral.Thanks for answering back, I dont have much experience with ebay.
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
8Fishes said:
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
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I have no clue how this guy has such a good reputation, I mean, does that short video clip not demonstrate that the glass doesnt have a single scratch, much less any cracks, the amoled display is perfect, so I obviously didnt pierce the display, and well, I dont think that the screen would show any sign of life if I tore the cable. He is pulling sneaky tricks to avoid refunding my money. I dont even want an exchange from him, because I don't want to deal with this type of situation. I have to wait until June 3rd to escalate to ebay, and I am going to stand my ground.
Hell, I really dont have a choice, it says right above his message that if I complete any transaction outside of ebay, I forfeit my buyer protection from ebay.
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
cuiltheory said:
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
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Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
Aimless Rambler said:
Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
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I live in jacksonville, florida, and typically s2's go for atleast $200-$225, sometimes even $275 if the screen and bezel don't have a bunch of scratches, so I have been looking online for those digitizers that include the midframe, and they are around $175, but it seems pike all that I have to do at this point is transfer the motherboard, front facing camera and earpiece/mic jack, and it would be mint. I just sanded down the bezel since it was all apart, and what a pita to get that chrome off, and make it all look uniform!
Btw, whats up with the led for the charging light? I never noticed it light up when I plugged it into charge. My htc amaze shines green when fully charged, and orange when charging. I already read that we dont have a notification led, but I see these tiny little round crystal looking dots next to the front facing camera, but no ribbon coming off of them, are those just samsung ricing out their phones like a civic with an exhuast tip?
I thought those were sensors.
Sent from my SAMSUNG-SGH-T989 using xda premium
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.
Today I had the M9 in a window mount for GPS. After arriving, I took it from the holder to see the sapphire glass had a big crack through it. This phone is 6 days old, hasnt been dropped or anything. Always in a case and always in an inside pocket or on the sofa arm in my house when not in my hand.
It looks a clear case of insurance
Sent from a mobile gadget...
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Duncan1982 said:
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
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No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
DjLukeW said:
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
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Yeh can understand why, hopefully an isolated incident.
Get back as soon as you can & good luck.
Looks like the case is scratched and the camera glass looks like it has an impact point on it..
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
DjLukeW said:
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
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you should be within the return/exchange period which would not use up your Uh-Oh claim.
shenye said:
you should be within the return/exchange period which would not use up your Uh-Oh claim.
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In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
DjLukeW said:
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
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Well that's great news, now to enjoy what is a great device
Were you climbing trees? Bro you must be like Tarzan. Sorry to hear that.
That's crazy. The sapphire glass on that is supposed to be tougher than gorilla glass.
Sent from my 0PJA2 using XDA Free mobile app
I'm not am expert in this area, but don't assume too much about sapphire. Though its very scratch resistant due to its hardness, it is also very brittle, and can easily chip or crack especially when impacted on an edge or corner.
Did not know that. Thanks for the info. I really don't want a case but I might have to buy one.
Sent from my 0PJA2 using XDA Free mobile app
You aren't the only one to have this happen to their M9 friend. I was lucky enough to be a part of the HTC champions program and have had the HTC m9 since before it was available to buy. Somehow or another the glass on my camera lens cracked as well. The device had previously never been dropped (was in a case) and at the time was in a box. I'm now wondering if the glass is cracking due to some sort of heat issue.
I had to use the "uh-oh" insurance to have repaired unfortunately.
My htc one m9 dev edition was always in a case from day one never dropped or mishandled , I have been looking at the camera glass every time I put it down because of this post and I always lay it down on the face of the screen because temper glass protector and case keeps it from touching the table. I just came back to my phone and there is a clean crack from top to bottom almost in the center of the camera glass. Now I don't know what to do I ordered directly from HTC I guess I will be contacting them, I love the phone but I am not to happy about this.
update: Chatting with HTC Support they have no knowledge of this issue.
update: Only option given was to use my uhoh protection, I declined because if this is a common problem it should be fixed and what if it happens again, having reference number made so I can contact a supervisor when I get home.
update: 1-866-449-8358 is the number HTC has given me and it sends me directly to a operator saying to check the number and try again, I have really started to dislike this whole experience and seeing how its still under 30 days that I just got off the phone with their third party order center Digital River they said I will receive a shipping label in a few days to mail the device back, I really don't want to go to another device but after this I might, if I do stay with the One m9 Ill just order through my carrier to make a much less painless return if it happens again, but after all the wasted time there are other devices from manufactures that I never had any problems with.
My M9 camera cracked too
Hey guys, my camera cracked as well after 2 days of owning it with no sort of mishandling it at all. I just pulled it out once and noticed the camera is cracked. It would be really nice of HTC to recognize it is faulty hardware & offer to replace it for M9 owners...
Lens glass cracked within 24hrs of owning it
Lens glass cracked within 24hrs of owning it, took it back to Sprint. They won't replace it.
Well I am jumping ship, even though I really like this phone, I feel the company is becoming a joke, all tech support can do via chat is issue a uhoh protection and good luck reaching htc in the USA, seems they must have forgot to pay the phone bill. This issue needs to be proven and known but I am not going to spend my money on quality testing, hopefully they will revise the part, but without enough people complaining I doubt anything will be done. It almost feels like it is intentional to get us out of the uhoh protection.
Same thing happened to my phone a few weeks ago. I let my phone charge overnight, woke up & it was blazing hot. I thought nothing of it. I was looking at my phone & noticed a clean crack on the lens. I sent it back and it wasn't counted as a UH-OH protection. That's a plus.