Develop Bugs

Check your screens

Sorry for the caps but...
I've got a whole load of dust underneath my screen. I only noticed it while it was in sunlight.
Check your screens, being in the UK we may never get a day as sunny like this again to check

What I noticed was a grid of dots catching the sunlight.

Same as above

It's very bright here (Folkestone) and I don't see any dust. I can't see much at all on the screen as it's certainly the sunniest day this year.

yeah mine seems also clean

cez10 said:
yeah mine seems also clean
Click to expand...
Click to collapse
No dust here on two devices

Same here - pure and clean.

Can't see any... Maybe mighty tiny dust particles?

Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.

What I noticed was a grid of dots catching the sunlight.
Click to expand...
Click to collapse
Same as what I see in some sunlight as well as the pink/violet hue across the screen which we all too commonly know. No scratches or dust on mine anywhere - had it since the first UK batch and it's been used consistently since.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Grid of dots is the sensors for the touchscreen, every desire has them.

Nelsaidi said:
Grid of dots is the sensors for the touchscreen, every desire has them.
Click to expand...
Click to collapse
I have actual dust, a few specs quite close together, under my phone

It's clearly a manufacturers fault. Contact HTC.

brummiesteven said:
Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.
Click to expand...
Click to collapse
I had a bit of dust under my screen, http://forum.xda-developers.com/showthread.php?t=657864
It's interesting what you say about T-Mobile not replacing it because I'm sure I read someone else had replaced it with them for the same problem. I am on Vodafone but I rang them up and they agreed to do a swap with a brand new handset no questions asked. However...this one has a dead pixel so I'm getting it replaced again!! Is taking a while because they are constantly out of stock...

Clean here too

I've got quite a lot now you mention it. Never noticed it before but now i'm looking there is a hell of a lot...should i try ringing T-Mobile?

I have one single piece of dust in mine. a speck. ony visible in bright sunlight.
its no bigger than a pixel so doesn't bother me. If more gets in, I will be annoyed

brummiesteven said:
Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.
Click to expand...
Click to collapse
It's a fault. If they want to get shirty quote The Sale of Goods Act at them and take the guys name...
No repairs, brand new phone or full refund. It's your right.

kempas said:
It's a fault. If they want to get shirty quote The Sale of Goods Act at them and take the guys name...
No repairs, brand new phone or full refund. It's your right.
Click to expand...
Click to collapse
I'm apparently not covered anymore because I got the phone 27/03. I would have been eligable for a replacement IF I got it back to them within 7 days.
This is what they say. And now I'm weighing up the pro's and con's.
I'm not sure I'm happy with the T-Mobile "tech team" opening up my phone and putting it back together again

brummiesteven said:
I'm apparently not covered anymore because I got the phone 27/03. I would have been eligable for a replacement IF I got it back to them within 7 days.
This is what they say. And now I'm weighing up the pro's and con's.
I'm not sure I'm happy with the T-Mobile "tech team" opening up my phone and putting it back together again
Click to expand...
Click to collapse
Your statutory rights:
One of your principal statutory rights is the expectation that the item will be of reasonable quality. This also includes fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. The failure of the product to meet any one of these criteria is a breach in your statutory rights, enabling you to go back to the retailer, even after some months of use.

Camera Glass

So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.

Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Click to expand...
Click to collapse
They have to replace it if it's within 30 days. Go replace it no way you can fix that.

So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)

well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee

I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?

As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.

I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.

Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
Click to expand...
Click to collapse
Interesting... Got a link?

I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.

That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.

[Q] Xperia ZL cover is peeling off

Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.

i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.

kickthefreak said:
i didnt find any issue because my XZL is white,
why its your fault man ? i think that is product defect.
can you give more picture, front side.
Click to expand...
Click to collapse
That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).

I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic

kickthefreak said:
oh i see this is why the problem happen on black version, because white version is flat on the back and made by plastic
Click to expand...
Click to collapse
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
maybe he mean peel off the screenguard on front.

dmeerpa said:
That's what I'm asking the Phone House, prove me that it's my fault (the have to due to article 5 point 3 from the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees).
Article 5
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
But I can not send any more pictures. My phone is already since 18-5-2013 at the phone house (repair center w-support.com GmbH).
Click to expand...
Click to collapse
Don't give up. It's definitely not your fault. Do you have authorized SONY service centers in Germany? Here in India, we have them, although the staff over there are incompetent and pathetic. We go directly to the service centers to get the faults corrected. If they are really hell bent on proving that it's your fault then head to the consumer forums and lodge a case against them. This is unacceptable. Btw, does it look that way only when you view from one particular angle?

dmeerpa said:
Hi
After 3 weeks I got this annoying problem. The external plastic layer that makes the cover mat is peeling off my phone on both sides (front and rear).
I brought it back to the store (Phone House Germany).
For me it's just a production problem, the glue that is detaching.
But the shop pretend it's my fault, and doesn't want to repair it for free, neither change the phone.
The are asking 335,72 EUR to repair it.
When the problem occurred I also had several reboots and sometimes the phone was very.
Both phenomena occurs even when not using the phone. I had reboots at night when sleeping. Or the phone became very hot in my pocket.
My suspicion is that the glue is detaching due to the phone becoming to hot.
My question is, are there other people who also have the problem with the cover that begins to peel off ?
In attachment you can see a photo of the cover.
Click to expand...
Click to collapse
wow its the first time i see that on a phone, if u said that it happens when it gets hot, it can be a battery problem as your phone is restarting. dude that really sucks, now that i saw that i wont change my white ZL to the black ZL..... dont give up SONY must replace your phone.

Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta

Sirence said:
I've seen this before and I think phone house has too, that might be why they don't want to repair it. This happens if you get some cleaning agents on the phone. Some window/glass cleaner does this. You either got some on your phone directly, touched your phone with some on your hands or put the phone on a surface that has just been cleaned with some.
A friend had this problem and also send the phone back. Either way, the seller has not to pay for repair.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
&
Sirence said:
Neither Sony nor phonehouse has to pay when someone gets chemicals on their phone. And those picture sure looks like he did. Maybe he even cleaned his phone with some cleaning agents since it's not only one spot but several. Getting worse when hot could be a reaction of the chemicals in the cleaning agents.
I am sure most phones don't react well to chemicals.
If Sony has to start paying when people don't treat their phone the right way they'll have to stop selling phones at all pretty soon or they'll end up broke.
Sent from my C6506 using Tapatalk 4 Beta
Click to expand...
Click to collapse
No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
Sirence said:
I'm just a bit confused since he said it's peeling of at the front and the back. My front is made completely out of glass, I don't see what could peel of there?
Sent from my C6506 using Tapatalk 4 Beta
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Click to collapse
&
kickthefreak said:
maybe he mean peel off the screenguard on front.
Click to expand...
Click to collapse
No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
A320232 said:
Btw, does it look that way only when you view from one particular angle?
Click to expand...
Click to collapse
It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap

dmeerpa said:
&
No I didn't touch any cleaning products at all. Not at home or to clean the phone.
The problem started during my vacation. I was at a hotel where I do not have to clean or work.
&
No not at all, its really a very tine film that's glued on the plastic cover at the back and front of the phone.
In front I mean the very fine edge around the screen. It's not really visible but I can feel it, that's it became rough.
It's from every angle visible. The black cover is in fact very glossy. It seems covered with a very thin plastic film to rend the cover matte.
It's that film that came lose. Every where that it has been removed the phone is now glossy black. The glossy black plastic looks very cheap
Click to expand...
Click to collapse
well if its my phone and sony dont want to replace/fix that i would take off all that plastic or buy a black housing. and just replace the back part.

After 4 months I got my phone back...but still not repaired. The way I was treated by The Phone House has made it for me a matter of principe.
They keep saying the damage was my fault.
Following article 5 point 3 of 'Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees ', they need to prove it. During this 4 monts they never did. They send me away with a lettre coming from Sony Xperia Support Germany where they state that they damage was caused by a cleaning product or other chemical.
If they think in German that Belgian are stupid, then they are wrong. I studied industrial informatics and I did had courses in physics and chemistry also. So I know that you need special and expensive equipment en products to conclude such thing. They didn't even look at they extreem heating problem of the phone. That may be an software issue, but the phone should be shut off before it becomes burning hot.
But I got one luck, my professional client is the Belgian Federal Police. I already contacted yesterday some of my relations at the police and monday he will look if the cover can be investigate by a forensic team of the federal judicial police. In that case I will be able to prove Sony and the Phone House that no chemicals where found on the cover. And that they were lying. And in that case I will let them sue for fraud.

That is one weird problem. I have had my phone for over 5 months without any cases or screen protectors and it is scratch free and not peeling.
...did you spill caustic acid all over it?
Joking aside might be a manufacturing defect as from the 3 people I know that have had this phone for a couple months without these issues.

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added

I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk

It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app

I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.

i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855

It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything

Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk

I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app

If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.

I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.

It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.

DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
Click to expand...
Click to collapse
Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.

Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.

WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
Click to expand...
Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.

Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.

julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
Click to expand...
Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.

idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
Click to expand...
Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now

I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.

Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay

Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.

scratch/cracked screen

Anyone else noticed and scratches/cracks on the screen?
The damage seems to have appeared from nowhere and there has not been any drops, impact or contact with sharp objects which leads me to believe that my unit may have a slight defect in the screen that causes easy scratching and cracking? The crack is only about 4mm in length and if you run your finger across the scratch there’s a definite crack as your fingernail runs over it.
I’m almost certain that the screen, especially one that’s Gorilla glass should not show signs of damage as mine has with little to no stress.
I’ve emailed HTC on 26th May and yet to get a response.

None here.

Neither here (4 weeks so far)
Enviado desde mi HTC 10 mediante Tapatalk

Nothing here neither, I never had a problem like that with a HTC phone, you should ask to your family or your dog/cat if they know something about that

None here

My HTC 10 dropped from about 15cm and my display is scratched and broken on bottom side!!!
But gorilla glass 3 shouldn't be resistant???
I come from Samsung note 4 dropped few times and display never scratched neither broken!!!
Is it sure HTC 10 uses gorilla glass??

Question: is it possible HTC fraud us not using gorilla glass? How to check it?

last_nooby said:
My HTC 10 dropped from about 15cm and my display is scratched and broken on bottom side!!!
But gorilla glass 3 shouldn't be resistant???
I come from Samsung note 4 dropped few times and display never scratched neither broken!!!
Is it sure HTC 10 uses gorilla glass??
Click to expand...
Click to collapse
Glass is glass, and will always crack. Consider yourself lucky that the note didn't crack. Perhaps the falls were different because if you drop a phone face down, the chances of cracking the screen are greater than dropping the phone on its back or side.
Sent from my HTC6545LVW using Tapatalk

Naked or with a case? Cases absorb some of the shock.

what was HTC thinking, they should of used the new Gorilla Glass 4

How much could cost substitute it? They didn't tell me by phone. Approx I mean.

afuller42 said:
what was HTC thinking, they should of used the new Gorilla Glass 4
Click to expand...
Click to collapse
Whats wrong with gg3? I mean its nearly the same resistant but its a bit thicker(0,7 mm to 0,4mm). And this is a clear advantage. Take a grab on a lg g5. The glass is so thin and flexi that u can easily bend it by touching it, until its hits the lcd.

I have not used a screen protector this time. I have some very faint surface scratches in direct sunlight on the coating but nothing deep or noticeable with daily use
Sent from my HTC 10 using XDA-Developers mobile app

xperia x root said:
Whats wrong with gg3? I mean its nearly the same resistant but its a bit thicker(0,7 mm to 0,4mm). And this is a clear advantage. Take a grab on a lg g5. The glass is so thin and flexi that u can easily bend it by touching it, until its hits the lcd.
Click to expand...
Click to collapse
It was a sarcastic post

Contacting HTC
Deano1889 said:
Anyone else noticed and scratches/cracks on the screen?
The damage seems to have appeared from nowhere and there has not been any drops, impact or contact with sharp objects which leads me to believe that my unit may have a slight defect in the screen that causes easy scratching and cracking? The crack is only about 4mm in length and if you run your finger across the scratch there’s a definite crack as your fingernail runs over it.
I’m almost certain that the screen, especially one that’s Gorilla glass should not show signs of damage as mine has with little to no stress.
I’ve emailed HTC on 26th May and yet to get a response.
Click to expand...
Click to collapse
Have you had any luck with contacting HTC? I've noticed the same on my HTC 10. My three year old HTC M7 hasn't got a visible scratch on it's screen but my new HTC 10 has a couple of bad ones and I haven't dropped it or done anything out of the ordinary.

Yes I got the below back:
Hi,
Thank you for contacting HTC. We are committed to delivering a great customer experience. We apologize for any inconvenience you have experienced and at the same time, appreciate your patience as we work quickly to address your concern.
I understand that you want to have a working phone without any scratches or crack on the screen. Let me shed some light unto your issue.
You may need to send your device for repair so that we can fix the damages on the screen. Let me set your expectation though that there is a possible quotation if out of warranty damages will be diagnosed on it by our repair facility. Please be advised as well that we are unable to book a repair ticket via email due to security reasons. We highly recommend that you will contact our support hotline at ‎0845 890 0079 (Outside the UK dial +44 203 684 5000‎) so that we can properly process a repair ticket for you.
I hope this information is helpful. If you need further assistance, please feel free to reply to this email.
Again, thank you very much for choosing HTC! We truly appreciate your continued business.
Sincerely,
Christine​
I then replied with the below and heard nothing back:
Hi Christine,
Many thanks for your email.
I have to be honest and say I’m somewhat disappointed that you cannot
guarantee me a screen repair, I believe this is a service that is offered
to your American customers in addition to a free gift of a USB type C
cable? Why isn’t this something that is mirrored on the UK?
I would imagine that the cost of a replacement screen + fitting would be
around the £80 mark and unfortunately not something I can commit to seeing
as I have just paid £512 for the brand new HTC10.
Is there anything you can do to help? Even as a good will gesture for
being such a committed customer?​
So yeah a pretty null shrug off from HTC and I’ve had to resort to using a Spigen screen protector

I just dropped mine yesterday. Unfortunately... Went to grab it off the counter and knock it onto the ceramic tile ????
I have a tempered glass screen protector on my phone and nothing happened. Just some minor scuffs on the top of the phone above that grey plastic liner, and a small gouge on the bottom left where the chamfer and flat edge meet which I buffed and filed down so you can barely notice it. Other than that, my screen didn't take a single knick and it even bounced off of the face. I thought screen was going to be cracked for sure. Phone still looks ALMOST brand new besides the minor scuffs you see on the top portion in the back if the light hits it just right.

Deano1889 said:
Yes I got the below back:
Hi,
Thank you for contacting HTC. We are committed to delivering a great customer experience. We apologize for any inconvenience you have experienced and at the same time, appreciate your patience as we work quickly to address your concern.
I understand that you want to have a working phone without any scratches or crack on the screen. Let me shed some light unto your issue.
You may need to send your device for repair so that we can fix the damages on the screen. Let me set your expectation though that there is a possible quotation if out of warranty damages will be diagnosed on it by our repair facility. Please be advised as well that we are unable to book a repair ticket via email due to security reasons. We highly recommend that you will contact our support hotline at ‎0845 890 0079 (Outside the UK dial +44 203 684 5000‎) so that we can properly process a repair ticket for you.
I hope this information is helpful. If you need further assistance, please feel free to reply to this email.
Again, thank you very much for choosing HTC! We truly appreciate your continued business.
Sincerely,
Christine​
I then replied with the below and heard nothing back:
Hi Christine,
Many thanks for your email.
I have to be honest and say I’m somewhat disappointed that you cannot
guarantee me a screen repair, I believe this is a service that is offered
to your American customers in addition to a free gift of a USB type C
cable? Why isn’t this something that is mirrored on the UK?
I would imagine that the cost of a replacement screen + fitting would be
around the £80 mark and unfortunately not something I can commit to seeing
as I have just paid £512 for the brand new HTC10.
Is there anything you can do to help? Even as a good will gesture for
being such a committed customer?​
So yeah a pretty null shrug off from HTC and I’ve had to resort to using a Spigen screen protector
Click to expand...
Click to collapse
Looks to me that they are giving you instructions on how to get it fixed. It is routine practice to warn you that if they find something wrong with it other than you describe that it may not be covered. It should surely be covered but only with Uh Oh protection. One time use. Warranty never guarantees the screen.

LibertyMonger said:
Looks to me that they are giving you instructions on how to get it fixed. It is routine practice to warn you that if they find something wrong with it other than you describe that it may not be covered. It should surely be covered but only with Uh Oh protection. One time use. Warranty never guarantees the screen.
Click to expand...
Click to collapse
I'm in the UK. HTC don't offer any kind of Uh Oh protection as they do for those in the US.

mine fell sideways on an iron rod. the volume-button is slightly bent, but not a scratch, thankfully
nonamecase without extra screen protection