Develop Bugs

2.2 OTA Update in next 2 weeks - From HTC support

Dear Jonathan, Thank you for contacting us in regards to your flash player issue. Within the next 2 weeks HTC wil release the Android 2.2 OS over the air. The will enable the lastest version of Adobe Flash Player on your device and will resolve any exisiting issues. I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Best regards, xxxxxxxxxxxxx HTC Technical Support
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxxxxx
What can I say! bring it on!

That's brilliant news! Can't bloody wait!

Brilliant, lets hope his word is good for it !!
Thanks for the info.

Sent them the email cos I couldn't watch Vixen Videos on The Daily Star

I still wouldn't be too suprised if it doesn't come out at that time.
By now it's getting kind of a fail on Google's side that they teased us with Froyo mid may and still haven't officially released it even on the N1. I'm afraid Apple's iOS 4 will beat Froyo to the market. After iOS4 mass market will not care much for Android at least for another half year.
We have to keep our hopes high though, so hopefully in 2 weeks we'll be running Froyo.

IF, and I say if, that's true then fair play HTC!!

MaTiCeK- said:
I still wouldn't be too suprised if it doesn't come out at that time.
By now it's getting kind of a fail on Google's side that they teased us with Froyo mid may and still haven't officially released it even on the N1. I'm afraid Apple's iOS 4 will beat Froyo to the market. After iOS4 mass market will not care much for Android at least for another half year.
We have to keep our hopes high though, so hopefully in 2 weeks we'll be running Froyo.
Click to expand...
Click to collapse
I agree. I think if you don't release the update within a few weeks of announcing it publicly, it reflects very badly on your planning/preparation. And as much as I hate Apple, I think they are pretty good at these things, while Google clearly has a long way to go. If they do screw up with Froyo, Android's dreams of catching up with iPhone in terms of market share would remain dreams for a long long time.

Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.

Aitese said:
Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.
Click to expand...
Click to collapse
It says 'within the next two weeks'. ;-)
Chill dude.

Last time i checked the 23rd was in the next 2 weeks. OTA updates are rarely on the same date for everyone for a number of reasons, so an exact date may not be possible.

Well, see you all in three weeks for the customary self induced *****fest. People need to stop attention seeking.

rovex said:
Last time i checked the 23rd was in the next 2 weeks. OTA updates are rarely on the same date for everyone for a number of reasons, so an exact date may not be possible.
Click to expand...
Click to collapse
Yes, but once somebody here has it, everybody here has it. Or so I hope...

Aitese said:
Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.
Click to expand...
Click to collapse
I emailed customer service because I wanted to know if they had a fix for embedded flash not working, not to find out if there was an update coming, just thought I'd share the reply.
within the next 2 weeks includes the 23rd as far as my calender goes btw and they'd be stupid to update all desires on the same day - the network stress would be ridiculous!

Aitese said:
Well, see you all in three weeks for the customary self induced *****fest. People need to stop attention seeking.
Click to expand...
Click to collapse
Ack, can't be bothered

i mailed htc when i saw this thread and got a denial in return
Dear <me>, Thank you for contacting us. In regards to your query, I am afraid but that is not an official statment from HTC. Please find below the official statment about the update to 2.2 Froyo: "We are considering a Froyo(2.2) upgrade for some models of our phones, but we are still analyzing the impact this will have on the user experience. We will announce a full list of phones and dates once we are closer to launching the upgrades." I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Kind regards, <dude at htc>. HTC
Click to expand...
Click to collapse

MaTiCeK- said:
Yes, but once somebody here has it, everybody here has it. Or so I hope...
Click to expand...
Click to collapse
Not over the air. How many desires have seen sold? Have a guess and multiply it by the 150MB or so of the update and see why not everyone will get it on the same day..
Personally im waiting for cooked Froyo Desire ROMs. Im sure the stock one will be nice, but i want FULL A2SD.

Some of you guys need to get a life! Continue with your life without *****ing around and when the update eventually comes, you'll see it. Those people at the helpdesk in HTC HQ are just people like you and me trying to do their job. They're told what to and (and more specific) what NOT to say.
So hold your horses, quit *****ing and bothering them, they're no gods, they're just lads trying to earn their beer.
Once the update is READY, you'll all see it flashing on your screen.
Thank you.

rovex said:
Not over the air. How many desires have seen sold? Have a guess and multiply it by the 150MB or so of the update and see why not everyone will get it on the same day..
Personally im waiting for cooked Froyo Desire ROMs. Im sure the stock one will be nice, but i want FULL A2SD.
Click to expand...
Click to collapse
is there no way to just host it online and have it downloaded over regular internet?
i'm imagining it being like flashing the firmware of a dvdwriter or something.
would make it faster by a long shot and not impact the 3g network

This reply does kind of fit in the other leaks about froyo on the Desire. Namely end of June.
Off course until we actually have it on our phones it remains a question whether or not they can deliver in a timely fashion (unlike other htc android handhelds)
But the regular slips of htc support seem promising

jonnobright said:
Dear Jonathan, Thank you for contacting us in regards to your flash player issue. Within the next 2 weeks HTC wil release the Android 2.2 OS over the air. The will enable the lastest version of Adobe Flash Player on your device and will resolve any exisiting issues. I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Best regards, xxxxxxxxxxxxx HTC Technical Support
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxxxxx
What can I say! bring it on!
Click to expand...
Click to collapse
Write back and ask him if he's sure about that estimate, and that other HTC reps have denied it.
See what he says.

Clove Update + Confirmation of bug + Google Update To Fix The Problem

Just received this:
Please can you read the information below and confirm whether you wish us to continue with the dispatch of your order.
We are now pleased to be able to update you regarding the situation on the Galaxy Nexus and the issue regarding volume errors on some devices.
We tested the devices yesterday when they arrived and we did find the error in some of the phones but it appeared only to affect devices in poor signal areas using 900mhz frequency.
This was obviously of great concern so we were in discussions with various people and specialists yesterday morning to clarify the situation. We did not wish to make an announcement until a clear solution had been given by Google.
We can now confirm that Google were alerted early to this issue and have been working on a fix. It is software related and as you may have seen from various forum and blog posts this morning, they are now able to confirm that they will have a fix. It is NOT hardware related. We cannot yet say the precise date that this fix will be released but it is expected very soon.
The software update will be pushed out to devices by Google, free of charge, the moment it is available.
Given the discussions we had and this soon to be released update, we were happy to despatch our devices, we simply could not make any official announcement until we had a clear solution.
We of course pride ourselves on the communication that we have with our customers and we were aware of the large number of enquiries we were getting about this yesterday from various media sources.
We hope however you will understand that we wanted to give you clear and confirmed information before we made the announcement. We will of course update you as further information is released.
Regards
Sales Team
Clove Technology
This is also posted on their blog: http://blog.clove.co.uk/2011/11/23/samsung-galaxy-nexusbug-fix-update/

Not surprised. Most things can be fixed via a software update. Also if it was a hardware bug Samsung would have stop shipments to distributors or ordered a hold on the stock. Samsung would have also delayed the launch of the phone on bell/virgin which is set for next week.

I don't see anything new that couldn't be found online from their post.
- Google software fix - reported by P3Droid and oscillik (via chat with android developer).
- Google were notified about this issue - from their bug report page.
- Google will push update - same report by P3Droid
- It is NOT hardware related - this one is new and very hard to believe.
I'm still waiting for Google/Samsung announcement.

So, basically what they are saying is that it is a software issue that will be fixed with a patch but they still ask you if you wish to receive the device?
Sounds fishy to say the least. If patch will be released you'd expect them just to dispatch all of the outstanding orders.

Clove are telling an outright lie. Neither Google, nor Samsung have made any public statement to say that this is not a hardware issue. The only statement that has been made has come from Google, and it is the following:
We are aware of the volume issue and have developed a fix. We will update devices as soon as possible.
Click to expand...
Click to collapse
All this statement says is that Google are working on a software fix, and that they are aware of the problem. Says absolutely nothing about the cause of the problem.

Handtec reporting that Samsung stopped shipping the phones:
http://twitter.com/#!/handtec/status/139328485121458176
Samsung stopped shipping so 48hr delay - we may need to cancel some tracking (if it does not showed picked up)
Maybe the software fix is not the best solution.
Sent from my Nexus One using XDA App
Sent from my Nexus One using XDA App

oscillik said:
Clove are telling an outright lie. Neither Google, nor Samsung have made any public statement to say that this is not a hardware issue. The only statement that has been made has come from Google, and it is the following:
All this statement says is that Google are working on a software fix, and that they are aware of the problem. Says absolutely nothing about the cause of the problem.
Click to expand...
Click to collapse
But so far that is what information we have! I'm not trolling ya, but you spent a great deal of time convincing people it was hardware! And I must say, your argument was quite convincing

oscillik said:
Clove are telling an outright lie. Neither Google, nor Samsung have made any public statement to say that this is not a hardware issue. The only statement that has been made has come from Google, and it is the following:
All this statement says is that Google are working on a software fix, and that they are aware of the problem. Says absolutely nothing about the cause of the problem.
Click to expand...
Click to collapse
Can you find a Google source for this statement? All articles seem to point back the Verge rather than the primary source from google. Need the official link as I'm going to call Three and say im happy to keep it on the basis that they will release me from contract if Google do not promptly release the promised fix. Best to get it logged before my 2 week return period is over.

KiNG OMaR said:
But so far that is what information we have! I'm not trolling ya, but you spent a great deal of time convincing people it was hardware! And I must say, your argument was quite convincing
Click to expand...
Click to collapse
tell me, where in Google's statement does it say that this is a software issue?

oscillik said:
tell me, where in Google's statement does it say that this is a software issue?
Click to expand...
Click to collapse
Exactly!!
Google 'allegedly' (no actual source yet) state they have a fix. Im not surprised Google are able to develop a software patch to treat the symptoms but the underlying problem could still be hardware.
From what I see on here is people are happy to take a few words and interpret as they please. Remember when Samsung kept saying the launch is on the 17th and it is not delayed? Everyone (incl loads of blogs) took this as prrof that the handset would be available from most outlets on that day. No one expected it to be just one branch of one store (regardless of whether or not you claim there is additional battery drain or whatever). In that case, Samsung were technically correct but it was what they DIDNT say that was important!!
Likewise, here we should note that Google (if indeed they did make this statement at all) DIDNT say it was hardware or software, just that they are working on a fix.
My prediction: there will be no recall, a software patch will appear to have resolved the issue, at least to the point you have no rights to return the unit. There may or may not be a different (improved) hardware build in coming months.

KiNG OMaR said:
But so far that is what information we have! I'm not trolling ya, but you spent a great deal of time convincing people it was hardware!
Click to expand...
Click to collapse
No kidding. Rule #1 on forums is anyone with a lot time to gab on a forum probably doesn't know what they're talking about.

TiltedAz said:
No kidding. Rule #1 on forums is anyone with a lot time to gab on a forum probably doesn't know what they're talking about.
Click to expand...
Click to collapse
please, tell me where in Google's official statement does it say that this is a software issue?
Take your time.

I love the way they say FOC to repair an error...

Audible app "slightly delayed"

I am not sure if anyone is interested but I got a response from Audible about their WP7 app. I dipped my toe into the WP7 waters (I have been an Android fanboy for a while) and I love it but I use Audible a lot. It is the only app that I used regularly on Android that has not been released.
For now, I stripped the drm off the files (shhhh) and used the ingenious "create a podcast" solution in the forum.
Hello Rich,
Thank you for contacting Audible.
I understand that you are inquiring about the release date of the Windows Phone App. I will be more than glad to answer your questions regarding this app.
At this moment, we don't have the release date available since it was slightly delayed due to a technical problem we had on the testing phase of this App. Our App is almost ready to be released; however, we are currently working on the final details to ensure you that we will provide you with a high quality product. When the application is complete, we will be announcing it on our website, newsletter, and social media channels.
Thanks for your interest in using Audible with Windows Phone. If you need any further assistance, please don't hesitate to contact us.
Have a wonderful day.
Sincerely,
David A.
Audible Customer Support

"slightly delayed" is an Understatement
Thanks so much for posting this. I love my HTC HD7, except for lacking the audible app. I feel like I have been waiting forever. I got my phone on the day it was released in November 2010. I usually listen to my audible books on my Xoom Android tablet.

mcrosser said:
Thanks so much for posting this. I love my HTC HD7, except for lacking the audible app. I feel like I have been waiting forever. I got my phone on the day it was released in November 2010. I usually listen to my audible books on my Xoom Android tablet.
Click to expand...
Click to collapse
I think that the app was demonstrated with the Nokia 900. I am not sure if it was released with the phone but I doubt it. Hopefully it will be released soon.

Available today on the Market Place

lqaddict said:
Available today on the Market Place
Click to expand...
Click to collapse
I am not seeing it. Maybe it was released in different areas at different times? I don't see anything on the Audible website either.

richdaley said:
I am not seeing it. Maybe it was released in different areas at different times? I don't see anything on the Audible website either.
Click to expand...
Click to collapse
It was just announced during the WP Summit

lqaddict said:
It was just announced during the WP Summit
Click to expand...
Click to collapse
Ok, I see it now. It looks like it is going to be quite a bit more than just the audiobook app:
http://www.engadget.com/2012/06/20/microsoft-partners-with-audible-to-enhance-voice-recognition-in/
Later today = refresh...refresh...refresh...

lqaddict said:
It was just announced during the WP Summit
Click to expand...
Click to collapse
So what happened? I still don't have it in the marketplace even though I have read at least two blogs that say it is now available. The blogs also mention that Draw Something should be available but it is not. It also is not mentioned on the Audible webiste.
I have been wondering if there is some sort of misunderstanding. The guy that presented it was also talking about the ability to control the app with the voice interface. I have been wondering if he meant that the tool will be available in the sdk later in the day. I did not hear the entire presentation.
I have to admit as an Android user, I keep thinking that maybe there is a cache somewhere that needs to be cleared or some sort restriction in the market.

Audible app is not in Indian marketplace yet. Dunno about other marketplaces.

richdaley said:
So what happened? I still don't have it in the marketplace even though I have read at least two blogs that say it is now available. The blogs also mention that Draw Something should be available but it is not. It also is not mentioned on the Audible webiste.
I have been wondering if there is some sort of misunderstanding. The guy that presented it was also talking about the ability to control the app with the voice interface. I have been wondering if he meant that the tool will be available in the sdk later in the day. I did not hear the entire presentation.
I have to admit as an Android user, I keep thinking that maybe there is a cache somewhere that needs to be cleared or some sort restriction in the market.
Click to expand...
Click to collapse
Don't ask me, ask MSFT, they made an announcement.

lqaddict said:
Don't ask me, ask MSFT, they made an announcement.
Click to expand...
Click to collapse
But...but...their lack of releasing this when they said they were going to is totally f**king me! I can't believe they would do this!
The fact that I have a device that is about the size of a pack of smokes and connects me with the sum total of human knowledge and communicate with anybody in the world from virtually anywhere is not enough! If they don't release this soon, my life is totally screwed!!!
Oh...sorry...I have been reading too many of the other threads in this forum.
Back to being patient...

Here it is in the marketplace:
http://www.windowsphone.com/en-US/apps/bdc813dd-c20b-41f8-8646-de72fa0b365d
It is odd because it doesn't show up in search. I found a direct link on a blog.

Hmmm,
Your right, it doesn't show up with search, so I followed the link, and it tells me it's not available in my (UK) marketplace
Garrickus

Though it still doesn't come up in search, the link works here in Indian market. Can be installed too. Installed too and it works. Didn't test any audio-book because none was free.

Garrickus said:
Hmmm,
Your right, it doesn't show up with search, so I followed the link, and it tells me it's not available in my (UK) marketplace
Garrickus
Click to expand...
Click to collapse
Should be coming soon to the UK
From the Windows Phone blog comments (by MS employee):
This is not a US-only app. There was a bug that happened only in the UK and 4 other countries (I don't have the list handy at the moment but wanted to respond to this without waiting), it was resubmitted last night with a fix for it, so it should show up soon.
June 22, 2012

App is now available in the UK
http://windowsphone.com/s?appid=bdc813dd-c20b-41f8-8646-de72fa0b365d

[NEWS] Bootloader Unlock and Fire Phone Developer Version

As we know, Amazon never released an official way to unlock the bootloader on their devices.
I'm pretty sure a lot of their customers have requested the same thing over and over, but what i'm not sure of is if anyone got a response from their "customer help" like mine.
The other day, I sent my 2nd request regarding the bootloader unlock, kernel sources and "system_core" patches they'd released for Kindle Fire HD and HDX, the answer was being already a lot more interactive then my first response(props to that).
They replied saying that "Kernel source codes weren't available at this time", and that they had forwarded my suggestion to its developer team, but i noticed the employee forgot to mention the bootloader unlock part, which for me was of utter importance.
So again i contacted them, via the reply option we get when we send feedback, in order to continue the last question and asked about the bootloader unlock.
This is the full reply i got from them today:
Hello _____,
My name is Vijay, I'm with Fire Phone support.
I'm sorry that my colleague missed out on mentioning about bootloader unlock code for Fire Phone.
I have checked in our database and see that we haven't released bootloader unlock code for Fire Phones because our technical team is still working on developer version. We regret for any inconvenience this may have caused to you.
We realize how important bootloaders unlock code is to our developers. I'd like to inform you that we are also looking for developers who can help us to make our Fire Phone top notch.
Considering your comments, I have forwarded your request to Fire Phone development team for review.
Although, at this time, we do not have any information regarding unlock code, please be assured, we will definitely consider your customer comments as we work on improvements in Fire Phone space.
When we're ready to announce developer version, we'll definitely provide bootloader unlock code on our website. I'd like to thank you for bringing the need for this to our attention.
Thanks again for taking the time and sending us your valuable feedback.
We hope to see you again!!
Click to expand...
Click to collapse
It was explicitly said that their technical team is working on a developer version of the phone and that they will, and i quote, DEFINITELY, provide bootloader unlock code on their website.
That is a really great response. Thanks amazon.

v6ser said:
As we know, Amazon never released an official way to unlock the bootloader on their devices.
I'm pretty sure a lot of their customers have requested the same thing over and over, but what i'm not sure of is if anyone got a response from their "customer help" like mine.
The other day, I sent my 2nd request regarding the bootloader unlock, kernel sources and "system_core" patches they'd released for Kindle Fire HD and HDX, the answer was being already a lot more interactive then my first response(props to that).
They replied saying that "Kernel source codes weren't available at this time", and that they had forwarded my suggestion to its developer team, but i noticed the employee forgot to mention the bootloader unlock part, which for me was of utter importance.
So again i contacted them, via the reply option we get when we send feedback, in order to continue the last question and asked about the bootloader unlock.
This is the full reply i got from them today:
It was explicitly said that their technical team is working on a developer version and that they will, and i quote, DEFINITELY, provide bootloader unlock code on their website.
That is a really great response, from a great company. Thanks Amazon, i knew you wouldn't fail me
Click to expand...
Click to collapse
That is awesome news

This is fantastic! I'm guessing this would allow for better NFC support and maybe even a camera fix?

Vijay said:
...our technical team is still working on developer version ... When we're ready to announce developer version...
Click to expand...
Click to collapse
I wonder when that will be... maybe even before Kanye running for president.
Vijay said:
we are also looking for developers who can help us to make our Fire Phone top notch
Click to expand...
Click to collapse
Their headhunters are doing a bad job so far... I can think of a person, what was his name, uhm...
Amazon is a "huge" company but I refuse to call them "great".

Bingo Bronson said:
I wonder when that will be... maybe even before Kanye running for president.
Their headhunters are doing a bad job so far... I can think of a person, what was his name, uhm...
Amazon is a "huge" company but I refuse to call them "great".
Click to expand...
Click to collapse
Maybe to you, but i'm not one to judge the entire company only for their mobile hardware department, which is a tiny one.
So i appreciate your thoughts but i do not share them.

Bingo Bronson said:
I wonder when that will be... maybe even before Kanye running for president.
Their headhunters are doing a bad job so far... I can think of a person, what was his name, uhm...
Amazon is a "huge" company but I refuse to call them "great".
Click to expand...
Click to collapse
@v6ser, It is truly great news that they are thinking about unlocking the bootloader. Please keep in mind that not always will we agree with you and look at the emojis being used by posters. Bingo was just good naturedly disagreeing with you. Not everyone is a hater who disagrees
v6ser said:
Maybe to you, but i'm not one to judge the entire company only for their mobile hardware department, which is a tiny one.
So i appreciate your thoughts but i do not share them.
Click to expand...
Click to collapse
We can all appreciate each others thoughts but don't necessarily have to agree. :highfive: I think Amazon is a very good company but they did drop the ball with their FirePhone, OS, and closed it to developers. Hopefully they will cooperate and give them the tools they need to help us reap the benefits of their abilities!!! I know I sure can't but I appreciate the efforts of those who can

Thats great, and confusing...amazon seems to have a split personality when it comes to locking down some devices then apparently handing over the keys to others.
A phone is different than set top boxes and tablets I guess but I thought the idea of them taking a loss on the hardware was to lock people in the ecosystem and making money by selling books, games, apps, movies, any product imaginable with the amazon shopping app (which I hear is going to be incorporated into fire tv and stick.)
Not complaining at all obviously. Just wish I wouldve bought at least one more! Thanks for the good news.

KLit75 said:
Thats great, and confusing...amazon seems to have a split personality when it comes to locking down some devices then apparently handing over the keys to others.
Click to expand...
Click to collapse
They have stopped selling the Fire Phone which basically means they are discontinuing all support for the device and calling their loses. It makes sense to hand over the keys to the community so those with the phone are totally SOL.
The real shame is that the hardware is actually solid, but fire OS is a nightmare and shipping a device without the Google Play Store was just stupid since many apps are not in the Amazon store.

Moogagot said:
They have stopped selling the Fire Phone which basically means they are discontinuing all support for the device and calling their loses. It makes sense to hand over the keys to the community so those with the phone are totally SOL.
Click to expand...
Click to collapse
How does this make sense at all? The phone is discontinued, they gain nothing from unlocking the bootloader.

they can clear out there inventory faster if they unlock the bootloader.

apxi84 said:
they can clear out there inventory faster if they unlock the bootloader.
Click to expand...
Click to collapse
They don't have any inventory left. They dumped it all to a third party seller on ebay now.

runderekrun said:
How does this make sense at all? The phone is discontinued, they gain nothing from unlocking the bootloader.
Click to expand...
Click to collapse
apxi84 said:
they can clear out there inventory faster if they unlock the bootloader.
Click to expand...
Click to collapse
jpeg42 said:
They don't have any inventory left. They dumped it all to a third party seller on ebay now.
Click to expand...
Click to collapse
1) they gain some goodwill on Fire devices (Fire TV, Fire tablets), whereas the Fire phone tarnished the brand name. Unlocking the bootloader, letting development happen salvages some of that.
2) by allowing unlocking bootloader, those are warranty claims they don't have to worry about. Even if they aren't selling them anymore, they still have to honor warranty claims on the new devices that are sold by 3rd parties -- unless the buyer voluntarily voids the warranty by unlocking the bootloader.

This is my first visit to this forum. I just ordered a Fire Phone for $125 from who I believe to be a liquidator who received a quantity of stock to clear. The phone comes with an unlock code!

ChazzMatt said:
2) by allowing unlocking bootloader, those are warranty claims they don't have to worry about. Even if they aren't selling them anymore, they still have to honor warranty claims on the new devices that are sold by 3rd parties -- unless the buyer voluntarily voids the warranty by unlocking the bootloader.
Click to expand...
Click to collapse
Well how sneaky is that! I will gladly void my warranty for an unlocked bootloader So I agree with you there.:good:

Yes. Probably the guy that sold over 11,000 of them already. Its an amazing deal if youre planning on being a prime member regardless.
I dunno though about amazon making amends to the people who overpaid for this phone last summer. In my opinion, anyone that shelled out $650 for fire phone was not planning on doing any modifications to it. They were sold on the camera, firefly, prime etc. STILL, regardless of the reasoning, its great news about the bootloader being unlockable.

Kernel source/GPL
"Kernel source codes weren't available at this time"
Umm, wat? GPL? Isnt' this it here? Or are we talking about a different phone?

Moogagot said:
They have stopped selling the Fire Phone which basically means they are discontinuing all support for the device and calling their loses. It makes sense to hand over the keys to the community so those with the phone are totally SOL.
The real shame is that the hardware is actually solid, but fire OS is a nightmare and shipping a device without the Google Play Store was just stupid since many apps are not in the Amazon store.
Click to expand...
Click to collapse
Well i can understand why they did that... It wasn't from what i have heard a great device

ChazzMatt said:
1) they gain some goodwill on Fire devices (Fire TV, Fire tablets), whereas the Fire phone tarnished the brand name. Unlocking the bootloader, letting development happen salvages some of that.
2) by allowing unlocking bootloader, those are warranty claims they don't have to worry about. Even if they aren't selling them anymore, they still have to honor warranty claims on the new devices that are sold by 3rd parties -- unless the buyer voluntarily voids the warranty by unlocking the bootloader.
Click to expand...
Click to collapse
Wishful thinking at its finest. Amazon doesn't care about "goodwill" when it comes to a dead device. They dumped stock and are trying to put the whole thing behind them. Why would they release something else to get a failed project's name back in the news? Specially when it is of 0 monetary value to them?

runderekrun said:
Wishful thinking at its finest. Amazon doesn't care about "goodwill" when it comes to a dead device. They dumped stock and are trying to put the whole thing behind them. Why would they release something else to get a failed project's name back in the news? Specially when it is of 0 monetary value to them?
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The question wasn't are they doing it. The question was why they sure doing it. And I answered the question. You are merely asking it again. Read my reply, again.
If you doubt this is happening, reply to the op, not to me. Because you're asking a question ("why") I've already answered quite well.

ChazzMatt said:
The question wasn't are they doing it. The question was why they sure doing it. And I answered the question. You are merely asking it again. Read my reply, again.
If you doubt this is happening, reply to the op, not to me. Because you're asking a question ("why") I've already answered quite well.
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I've reread this comment about 10 times I still have no idea what you are saying.
"The question was why they sure doing it." What???

Fire OS 5

Hi from Spain, I've just bought a Fire Phone and i have a question:
Does anyone know if it will get a Fire OS 5 update?.
Thanks in advanced.

Nobody does, Amazon claim yes but there's no timeline.
Sent from my Nexus 5 using Tapatalk

zerbey said:
Nobody does, Amazon claim yes but there's no timeline.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Ok, many thanks.

I am 99% convinced there will never be Fire OS 5 for Fire Phone.
Also no bootloader unlocker.
You probably have to live with that.

The FirePhone was dropped by Amazon and they fired about the half personell of their R&D dept.
So, no FOS 5 for the FP.

It is a pity, FP is a great smartphone.

pacocarismatico said:
It is a pity, FP is a great smartphone.
Click to expand...
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If you haven't already, get Safestrap and replace FireOS with one of the custom ROMs (I'm a fan of Fire Nexus). So much better!

Hi, I saw a post at below address recently that the reply from Amazon seems positive.
tieba.baidu.com/p/4762152346
some captured message is as below.
......
We are just planning to launch the Fire OS 5 on the Fire phone devices.
We will send this as an alert; In order to notify to all the customers before the launch.
There is no need to be concerned. Once if the update launches. Your fire phone device will be automatically updated with the software update.
.....

yuchyuan said:
Hi, I saw a post at below address recently that the reply from Amazon seems positive.
tieba.baidu.com/p/4762152346
some captured message is as below.
......
We are just planning to launch the Fire OS 5 on the Fire phone devices.
We will send this as an alert; In order to notify to all the customers before the launch.
There is no need to be concerned. Once if the update launches. Your fire phone device will be automatically updated with the software update.
.....
Click to expand...
Click to collapse
That sounds great. Many thanks for the information.

Hello,
I understand your concern on getting Fire O.S 5 for your Fire Phone device.
Unfortunately, we've no announcement made about the release of Fire O.S 5 for Fire Phone devices. We announce new software releases when they are ready for customers. I'm sorry about this but I hope you understand our limitations.
From time to time, we test both new and existing features in the Fire Phone devices to determine which characteristics or services drive customer purchases and satisfaction.
​We're continually improving the Fire Phone experience to provide our customers with the greatest value, selection, and information about their purchasing decisions.

Hello,
I'm sorry; Fire OS 5 is not available for Fire phone at this time. Please accept my sincere apologies for the inconvenience caused to you.​
Currently we've made no announcement about a new software version for the Fire phone and at present we are unable to tell you when the new software version launches. Once we plan to release any new version, we'll update it on our website, thanks for inquiring about the new software version.
To make sure that your comments are heard by the right people in the organization, I've forwarded your concern to the appropriate people in our company and this way they can take notice of the issues you've pointed out, take your suggestions into consideration and make sure they are implemented in the near future as we plan for improvements.
It is always important for us to hear how customers react to all aspects. We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. The Fire phone Team will carefully review your message.
We appreciate your understanding and patience in this regard. Thanks for using Fire phone.
MY CONTACT MESSAGE: 09/09/16 10:31:23
Your Name: Azis Ozan
Kindle Name: Azis's Fire Phone
Kindle Serial Number: B0A20704437302W1
Device Type: A3SNN7STP3MAW9
Commentsescribe your question/inquiry about Fire Phone in brief. When FIRE Os 5 will be released for OUR FIRE PHONE? Please respond with normal answer, not copy/paste. We PAID 700$ for this phone and our fire phone's are based on Android kitkat. Did you know most apps requires API from Android lollipop minimum? I saw one answear on chinese forum from Amazon, was recently, this month, says you are working to release Fire Os 5 for Fire Phone. I want to tell me if it's true or false and if you can WHEN will be released!!! PLEASE DON'T RESPOND ME WITH IRELLEVANT ANSWER, WRITE SOME DETAILS. Sorry for my english, i hope you understand. PLEASE, HELP US. Your answer will be posted on xda forum.

ozan2 said:
Commentsescribe your question/inquiry about Fire Phone in brief. When FIRE Os 5 will be released for OUR FIRE PHONE? Please respond with normal answer, not copy/paste. We PAID 700$ for this phone and our fire phone's are based on Android kitkat. Did you know most apps requires API from Android lollipop minimum? I saw one answear on chinese forum from Amazon, was recently, this month, says you are working to release Fire Os 5 for Fire Phone. I want to tell me if it's true or false and if you can WHEN will be released!!! PLEASE DON'T RESPOND ME WITH IRELLEVANT ANSWER, WRITE SOME DETAILS. Sorry for my english, i hope you understand. PLEASE, HELP US. Your answer will be posted on xda forum.
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Click to collapse
Pretty much ignored everything you asked for with the standard uninformative blurb. It's likely a template response they have for anyone asking about an update for the Fire Phone. They likely don't have anyone on staff anymore for the Fire Phone. Anyone that was still around likely got moved to other projects.

I asked them the same question few months ago and they answered the same. I think it is a standard answer for this question.
It is a pity that Amazon doesn't take care of its customers. We can only wait for Fire OS 5.
Many thanks for your answers.

I couldn't care less about Fire OS 5, but it would be nice if they would just give us the bootloader unlock since they have ceased supporting it. We can dream, right?

just unlock the bl and we will build FireOS5 ourselves

Hello, I've just write to Amazon and got this answer:
Hello Franz,
I apologize for the unsatisfactory experience and for the inconvenience caused you. That's definitely what we don't want our customers to experience.
To help you, in this case, I've forwarded your comments to our developer and higher authority to let them know that how our customers are experiencing trouble with Fire phone.
It is my humble request please extend your patience and understanding while we work on this.We'll get back to you with an update with a satisfactory resolution shortly.
Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.
We hope to see you soon.
--
This was in answer of:
Hi,
First of all, I ask you please read this entire mail, and try to make it reach people who can do something about this issue.
I will like to know if you can give any news about a software update on Fire Phone. I can understand you discontinued the product but less than 2 years of support is something that I would never expected from Amazon. I make a buying decision counting on Amazon good sense of responsibility and customer satisfaction.
Me and a considerable number of users are claiming for a Fire 5.0 OS in order to be able keep using most of the newest apps. Also features like Google Play Services are required for apps that aren't in the App Store, and the newest versions stopped working on the Fire Phone. My WhatsApp isn't functional on Fire Phone anymore, and using it from Google Play doesn't let me know how many messages are pending for reading. So I feel like I am forced to use a bugged phone or buy a new one. This is really frustrating considering that Nexus 5, Moto X, The HTC One M8 (among others) are from 2014 as well and still being completely functional and working with Android 6.0.
Can you please give me a satisfactory answer? Or should I assume that Amazon tricked me selling me a phone with an early expiration date?
Thanks in advance for your time and help,
Best
--
I think the best we can do is write Amazon making clear that at this point, we are somewhat cheated by them. Too much people angry trash talking about Amazon isn't something that I think they really like.

Fwanz said:
Hello, I've just write to Amazon and got this answer:
Hello Franz,
I apologize for the unsatisfactory experience and for the inconvenience caused you. That's definitely what we don't want our customers to experience.
To help you, in this case, I've forwarded your comments to our developer and higher authority to let them know that how our customers are experiencing trouble with Fire phone.
It is my humble request please extend your patience and understanding while we work on this.We'll get back to you with an update with a satisfactory resolution shortly.
Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.
We hope to see you soon.
--
This was in answer of:
Hi,
First of all, I ask you please read this entire mail, and try to make it reach people who can do something about this issue.
I will like to know if you can give any news about a software update on Fire Phone. I can understand you discontinued the product but less than 2 years of support is something that I would never expected from Amazon. I make a buying decision counting on Amazon good sense of responsibility and customer satisfaction.
Me and a considerable number of users are claiming for a Fire 5.0 OS in order to be able keep using most of the newest apps. Also features like Google Play Services are required for apps that aren't in the App Store, and the newest versions stopped working on the Fire Phone. My WhatsApp isn't functional on Fire Phone anymore, and using it from Google Play doesn't let me know how many messages are pending for reading. So I feel like I am forced to use a bugged phone or buy a new one. This is really frustrating considering that Nexus 5, Moto X, The HTC One M8 (among others) are from 2014 as well and still being completely functional and working with Android 6.0.
Can you please give me a satisfactory answer? Or should I assume that Amazon tricked me selling me a phone with an early expiration date?
Thanks in advance for your time and help,
Best
--
I think the best we can do is write Amazon making clear that at this point, we are somewhat cheated by them. Too much people angry trash talking about Amazon isn't something that I think they really like.
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Click to collapse
Can you PM the email address you sent this to? I'd like to send them one as well.

eddychecker said:
Can you PM the email address you sent this to? I'd like to send them one as well.
Click to expand...
Click to collapse
Of course, this address [email protected]

there are tutorials how to install cyanogenmod on fire phone. So why is there no fire os 5 custom rom yet ?

hintzsche said:
So why is there no fire os 5 custom rom yet ?
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Click to collapse
Because it is not possible to unlock the bootloader. So everything custom is based on Kitkat.