Develop Bugs

2.2 OTA Update in next 2 weeks - From HTC support

Dear Jonathan, Thank you for contacting us in regards to your flash player issue. Within the next 2 weeks HTC wil release the Android 2.2 OS over the air. The will enable the lastest version of Adobe Flash Player on your device and will resolve any exisiting issues. I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Best regards, xxxxxxxxxxxxx HTC Technical Support
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxxxxx
What can I say! bring it on!

That's brilliant news! Can't bloody wait!

Brilliant, lets hope his word is good for it !!
Thanks for the info.

Sent them the email cos I couldn't watch Vixen Videos on The Daily Star

I still wouldn't be too suprised if it doesn't come out at that time.
By now it's getting kind of a fail on Google's side that they teased us with Froyo mid may and still haven't officially released it even on the N1. I'm afraid Apple's iOS 4 will beat Froyo to the market. After iOS4 mass market will not care much for Android at least for another half year.
We have to keep our hopes high though, so hopefully in 2 weeks we'll be running Froyo.

IF, and I say if, that's true then fair play HTC!!

MaTiCeK- said:
I still wouldn't be too suprised if it doesn't come out at that time.
By now it's getting kind of a fail on Google's side that they teased us with Froyo mid may and still haven't officially released it even on the N1. I'm afraid Apple's iOS 4 will beat Froyo to the market. After iOS4 mass market will not care much for Android at least for another half year.
We have to keep our hopes high though, so hopefully in 2 weeks we'll be running Froyo.
Click to expand...
Click to collapse
I agree. I think if you don't release the update within a few weeks of announcing it publicly, it reflects very badly on your planning/preparation. And as much as I hate Apple, I think they are pretty good at these things, while Google clearly has a long way to go. If they do screw up with Froyo, Android's dreams of catching up with iPhone in terms of market share would remain dreams for a long long time.

Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.

Aitese said:
Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.
Click to expand...
Click to collapse
It says 'within the next two weeks'. ;-)
Chill dude.

Last time i checked the 23rd was in the next 2 weeks. OTA updates are rarely on the same date for everyone for a number of reasons, so an exact date may not be possible.

Well, see you all in three weeks for the customary self induced *****fest. People need to stop attention seeking.

rovex said:
Last time i checked the 23rd was in the next 2 weeks. OTA updates are rarely on the same date for everyone for a number of reasons, so an exact date may not be possible.
Click to expand...
Click to collapse
Yes, but once somebody here has it, everybody here has it. Or so I hope...

Aitese said:
Ah, so it begins. The rumour of the 23rd of June is now being pushed back by another two weeks before we even get to the 23rd.
Can we stop this? In just under two weeks someone will receive another email pushing it back another few weeks, and again, and again and so on.
Until HTC say "It'll be out on this date" this emailing customer service nonsense should just stop.
Click to expand...
Click to collapse
I emailed customer service because I wanted to know if they had a fix for embedded flash not working, not to find out if there was an update coming, just thought I'd share the reply.
within the next 2 weeks includes the 23rd as far as my calender goes btw and they'd be stupid to update all desires on the same day - the network stress would be ridiculous!

Aitese said:
Well, see you all in three weeks for the customary self induced *****fest. People need to stop attention seeking.
Click to expand...
Click to collapse
Ack, can't be bothered

i mailed htc when i saw this thread and got a denial in return
Dear <me>, Thank you for contacting us. In regards to your query, I am afraid but that is not an official statment from HTC. Please find below the official statment about the update to 2.2 Froyo: "We are considering a Froyo(2.2) upgrade for some models of our phones, but we are still analyzing the impact this will have on the user experience. We will announce a full list of phones and dates once we are closer to launching the upgrades." I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Kind regards, <dude at htc>. HTC
Click to expand...
Click to collapse

MaTiCeK- said:
Yes, but once somebody here has it, everybody here has it. Or so I hope...
Click to expand...
Click to collapse
Not over the air. How many desires have seen sold? Have a guess and multiply it by the 150MB or so of the update and see why not everyone will get it on the same day..
Personally im waiting for cooked Froyo Desire ROMs. Im sure the stock one will be nice, but i want FULL A2SD.

Some of you guys need to get a life! Continue with your life without *****ing around and when the update eventually comes, you'll see it. Those people at the helpdesk in HTC HQ are just people like you and me trying to do their job. They're told what to and (and more specific) what NOT to say.
So hold your horses, quit *****ing and bothering them, they're no gods, they're just lads trying to earn their beer.
Once the update is READY, you'll all see it flashing on your screen.
Thank you.

rovex said:
Not over the air. How many desires have seen sold? Have a guess and multiply it by the 150MB or so of the update and see why not everyone will get it on the same day..
Personally im waiting for cooked Froyo Desire ROMs. Im sure the stock one will be nice, but i want FULL A2SD.
Click to expand...
Click to collapse
is there no way to just host it online and have it downloaded over regular internet?
i'm imagining it being like flashing the firmware of a dvdwriter or something.
would make it faster by a long shot and not impact the 3g network

This reply does kind of fit in the other leaks about froyo on the Desire. Namely end of June.
Off course until we actually have it on our phones it remains a question whether or not they can deliver in a timely fashion (unlike other htc android handhelds)
But the regular slips of htc support seem promising

jonnobright said:
Dear Jonathan, Thank you for contacting us in regards to your flash player issue. Within the next 2 weeks HTC wil release the Android 2.2 OS over the air. The will enable the lastest version of Adobe Flash Player on your device and will resolve any exisiting issues. I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Best regards, xxxxxxxxxxxxx HTC Technical Support
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxxxxx
What can I say! bring it on!
Click to expand...
Click to collapse
Write back and ask him if he's sure about that estimate, and that other HTC reps have denied it.
See what he says.

Android Froyo delayed till September

Edit: This information may or may not be incorrect. Read it if you like, but dont post negative comments, its not cool.
Android Froyo delayed till September
July 3rd, 2010
Froyo Android 2.2
As Android Froyo has hit some roadblocks, HTC Desire, HTC Legend and HTC Wildfire seem to be the first ones to get affected.
As per initial plans, the Froyo was to be launched on the Nexus One and then on the HTC Desire after a week. However, Froyo does not seem to hit the handsets anytime before September as Google and HTC continue to keep the issues under wraps.
It is not just the HTC handsets that will be affected by the delay because most other Android Smartphones are also awaiting the Froyo. The recently launched Samsung i900 Galaxy S and the Dell Mini 5 (Streak) are few such handsets which will have a significant impact.
HTC has been in the forefront of manufacturing stunning handsets on the Android platform and as we all know they made the Nexus One for Google too. HTC Desire is the basis for the Google Nexus One and hence the striking similarity between the two handsets is inevitable.
Google on the other hand will be under pressure to get the Android Froyo out thanks to the launch of the iPhone 4. Inspite of multiple issues in the iPhone 4, it is still a stiff competitor for the Android 2.1 Eclair.

Do you have a source for this?

Is still Q3 as mentioned before

i call BS given that the only site which google searching the first paragraph is some crappy little mobile phone site

Nothing on google indeed. Any decent source would be on there in a minute.

thefunkygibbon said:
i call BS given that the only site which google searching the first paragraph is some crappy little mobile phone site
Click to expand...
Click to collapse
Possibly is, I can't confirm or deny it. I just read it and thought I would post for your benifit.
Believe it or dont believe, Your call.

wickedpenguin said:
Possibly is, I can't confirm or deny it. I just read it and thought I would post for your benifit.
Believe it or dont believe, Your call.
Click to expand...
Click to collapse
Haha what benefit is there for us from this?
Since there is no credible source, I won't take this serious. And September would still be Q3.

Maybe here the source with no official source ^^
http://www.mobile-hub.co.uk/mobile-phone-news/android-froyo-delayed-till-september/

Dont care.

The way its worded is implying that 2.2 in general isn't ready - which we know it isnt' true

Sounds to me like the quoted source (that is a quote isn't it) is reading a bit much into the 3rd quarter announcement. Mind you, I'd be pleasantly surprised if we see the update before September, but to call it as being delayed is going a bit far.
Also wonder what the source's source twice removed is for the expectation that the Desire was expected to get Froyo only a week after the N1. I mean, talk about speculation. Not even an optimstic developer on the inside would say "nah, we could do it in a week and I'll stake my career, no the whole company's entire reputation on it".

XDA mark said:
Haha what benefit is there for us from this?
Since there is no credible source, I won't take this serious. And September would still be Q3.
Click to expand...
Click to collapse
I dont know whether it is a credible source, for all I know the guy who wrote it is the CEO of HTC.
Whats the negativity people. I thought the info would be useful.

Did Nexus get 2.2 OTA already?

yes it did.

wickedpenguin said:
Edit: This information may or may not be incorrect. Read it if you like, but dont post negative comments, its not cool.
As per initial plans, the Froyo was to be launched on the Nexus One and then on the HTC Desire after a week. However, Froyo does not seem to hit the handsets anytime before September as Google and HTC continue to keep the issues under wraps.
Click to expand...
Click to collapse
This clearly states that the Nexus one has not received Froyo witch is not true(!)
Why bother spreading nonsense? That no good for anyone. As stated, its quarter three that is the official info from HTC.
My edit: To spread rumours without reviewing your sources is in itself NEGATIVE(!) Good that you edited your post, but to apply scepticism to sources is NATURAL and in itself neutral (read not negative).
Please review your post and apply source criticism before you post posts containing rumours. That will spare us plenty of irritation.

wickedpenguin said:
Whats the negativity people. I thought the info would be useful.
Click to expand...
Click to collapse
Unfortunately its not.
Everyone's still licking their wounds from that June 23rd etc.. bs

panos123 said:
Unfortunately its not.
Everyone's still licking their wounds from that June 23rd etc.. bs
Click to expand...
Click to collapse
Ok, well from another source Code Named S. Clause, I hear it is coming out 25th December this year.

why is everbody saying that the nexus One allready have had the update.
i have a friend that has the nexus1 and he can push the button update now but the phone keeps telling he is up-to-date.
how come that he cant update and you guys talk that the update is released.

Ch3wyzzz said:
why is everbody saying that the nexus One allready have had the update.
i have a friend that has the nexus1 and he can push the button update now but the phone keeps telling he is up-to-date.
how come that he cant update and you guys talk that the update is released.
Click to expand...
Click to collapse
I also talked to someone today with a Nexus one and he hasn't recieved the OTA 2.2 update.
I think its regionalised

That's why these things are called rumours.
The 23 June release nonsense had plenty of 'sources' but they were just rumours as well.
The one thing I know for certain is that HTC won't release it until they feel like releasing it....
And why do some of you guys take this so seriously? It's about an OS on a phone - not life or death.
Maybe not enough important stuff going on in your lives? Relax!

[Q] Silence on GN odd to anyone else?

First CTIA announcement was delayed, then later an announcement without carriers or release dates. Two weeks later and till no US carrier release information. Seems odd considering the other recent "super phone" announcements came with carrier information, release dates, and pricing. Also the usual parties have not received production review units which I'd expect by now.
Even announcing puts the brakes on product purchases of competing models. Look how many people withheld purchases of smart phones the entire quarter prior to an expected iPhone release. Why announce and hold if reducing product competition was the goal?
The only thing I can think of is to steal some of Apple's iOS 5 thunder. Show that Google's Android 4.0 is moving forward too even if it's not really ready.
What do you think?

vzontini said:
First CTIA announcement was delayed, then later an announcement without carriers or release dates. Two weeks later and till no US carrier release information. Seems odd considering the other recent "super phone" announcements came with carrier information, release dates, and pricing. Also the usual parties have not received production review units which I'd expect by now.
Even announcing puts the brakes on product purchases of competing models. Look how many people withheld purchases of smart phones the entire quarter prior to an expected iPhone release. Why announce and hold if reducing product competition was the goal?
The only thing I can think of is to steal some of Apple's iOS 5 thunder. Show that Google's Android 4.0 is moving forward too even if it's not really ready.
What do you think?
Click to expand...
Click to collapse
Even I felt it was odd that there is no official US release announcement yet. I just hope the unlocked GSM model gets released this month. I don't mind paying the full price.
I have to admit I would not have been this anxious if I did not loose my Nexus One . It's hard to survive with a 5 year old phone.

vzontini said:
First CTIA announcement was delayed, then later an announcement without carriers or release dates. Two weeks later and till no US carrier release information. Seems odd considering the other recent "super phone" announcements came with carrier information, release dates, and pricing. Also the usual parties have not received production review units which I'd expect by now.
Even announcing puts the brakes on product purchases of competing models. Look how many people withheld purchases of smart phones the entire quarter prior to an expected iPhone release. Why announce and hold if reducing product competition was the goal?
The only thing I can think of is to steal some of Apple's iOS 5 thunder. Show that Google's Android 4.0 is moving forward too even if it's not really ready.
What do you think?
Click to expand...
Click to collapse
Well, Verizon did say we're getting the Galaxy Nexus "later this year"... But that's about the only US release information to date.

US carriers just released the old galaxy S II. They want to actually sell some and not have everyone wait 45 days for the newer / better device.

I think its slightly unnerving that theres quite a bit of silence from Google when they've already announced a date for Europe.
I think its because they're trying to work with carriers this time. Whereas with the Nexus S they clearly didn't try that hard. Part of that is pretty much requiring that they get VZW (thats why they made the LTE version), and the other part is trying to push it to more carriers too.
We'll see. I'm not "worried" about it, just curious.

If by next week we still don't have the LTE version labels released by the FCC, then something is curious.

Aridon said:
US carriers just released the old galaxy S II. They want to actually sell some and not have everyone wait 45 days for the newer / better device.
Click to expand...
Click to collapse
If that is the reason then why announce in the first place. By announcing they are in fact causing a lot of people to wait and not buy the Galaxy S2, myself included.

Aridon said:
US carriers just released the old galaxy S II. They want to actually sell some and not have everyone wait 45 days for the newer / better device.
Click to expand...
Click to collapse
Normal people don't do this. Only nerds do. You're way off base if you think any normal person knows what a "Nexus" phone is, or cares enough to hold off buying a new phone when they're ready to make a purchase.

martonikaj said:
I think its slightly unnerving that theres quite a bit of silence from Google when they've already announced a date for Europe.
Click to expand...
Click to collapse
You're not alone mate. Here in Europe we have a date but what does it mean? Is it just for the 16 GB version? If yes when does the 32GB arrive? Not a single shop here has a confirmed date when it is in store so we're in the same situation. We can just wait and search the web for infos.
Sent from my HTC Desire using XDA App

Nebucatnetzer said:
You're not alone mate. Here in Europe we have a date but what does it mean? Is it just for the 16 GB version? If yes when does the 32GB arrive? Not a single shop here has a confirmed date when it is in store so we're in the same situation. We can just wait and search the web for infos.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Indeed. I'm constantly looking for information about the 32 GB version as I really need the space and I find it frustrating that there is no information about it. I even asked Samsung Sweden about it and they have yet to reply. They did reply to my other questions I asked them earlier about the GN but not this.

It's pathetic. Google and Samsung screwed up a chance to take the spotlight from 4s.
Carriers ***** slapped both if them and they complied.
Nothing short of bad management to have ZERO information or street dates this far after announcement. The *few weeks* bull**** stopped being believable after gingerbread.

Agreed. I'm not going to reopen any old wounds, because they might be egocentric as another member or two posted, but this is not how you do it.
I just keep looking at that original Nexus One launch and hang my head. If those people involved could only see to now? Dear god they'd be ashamed, I would think.
The more frustrating thing is Google really is so big, the only other people that can bull them into releasing info are more corrupt and more interest centric than Google itself. The actual people that will use the device day in and out, I feel there is no one to speak for our interests.
It would be nice if we could twitter Rubin himself: A number of users, with a simple message: You should be ashamed of the GN launch. #Nexus Fail

bmstrong said:
Agreed. I'm not going to reopen any old wounds, because they might be egocentric as another member or two posted, but this is not how you do it.
I just keep looking at that original Nexus One launch and hang my head. If those people involved could only see to now? Dear god they'd be ashamed, I would think.
The more frustrating thing is Google really is so big, the only other people that can bull them into releasing info are more corrupt and more interest centric than Google itself. The actual people that will use the device day in and out, I feel there is no one to speak for our interests.
It would be nice if we could twitter Rubin himself: A number of users, with a simple message: You should be ashamed of the GN launch. #Nexus Fail
Click to expand...
Click to collapse
I wouldn't be so harsh but I ordered my device and so I would like to know where it is and when I can receive it.
The only thing which probably was a bit fail is the fact that they showed it to early.
Sent from my HTC Desire using XDA App

Nebucatnetzer said:
I wouldn't be so harsh but I ordered my device and so I would like to know where it is and when I can receive it.
The only thing which probably was a bit fail is the fact that they showed it to early.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Don't forget it was meant to be announced a week or two before it actually was, so that would have been even earlier.
So far all we have had is either conflicting information, or none at all. Samsung confirmed yesterday that release in the UK would be on the 17th, and literally a matter of hours later retailers are saying this has now been pushed back to w/c 21st
They have lost quite a bit of momentum with the delays and confusion imo. My attitude has gone from "wow, I need this phone now" to "do I really need a new phone?".
I will probably still buy it though

I bet they're still wringing out bugs/issues.

The conspiracy theorist in me says there are patent issues to work out.

My guess is they will never disclose why the launch has been delayed. But I do agree, it's likely lawyers, not engineers involved in the delay.

I like to feel special. If less people have it, it makes me more special.
I had a Samsung Wave in the U-S-of-A. I felt special. Until I started hating it for being so special (Samsung store didn't work in the US).

xManMythLegend said:
It's pathetic. Google and Samsung screwed up a chance to take the spotlight from 4s.
Click to expand...
Click to collapse
you honestly think that the Galaxy Nexus would be able to take the spotlight from the iPhone 4S?
PM me so I know where to get the drugs you're on....
---------- Post added at 11:05 AM ---------- Previous post was at 11:03 AM ----------
Barkleyfan said:
My guess is they will never disclose why the launch has been delayed. But I do agree, it's likely lawyers, not engineers involved in the delay.
Click to expand...
Click to collapse
There's probably a lot of numbers talk going on between Google and the carriers in the USA atm.

Don't know, might be Samsung not Google. Maybe one reason they bought Motorola I bet the next Nexus will be Motorola's
Sent from my MB860 using Tapatalk

Audible app "slightly delayed"

I am not sure if anyone is interested but I got a response from Audible about their WP7 app. I dipped my toe into the WP7 waters (I have been an Android fanboy for a while) and I love it but I use Audible a lot. It is the only app that I used regularly on Android that has not been released.
For now, I stripped the drm off the files (shhhh) and used the ingenious "create a podcast" solution in the forum.
Hello Rich,
Thank you for contacting Audible.
I understand that you are inquiring about the release date of the Windows Phone App. I will be more than glad to answer your questions regarding this app.
At this moment, we don't have the release date available since it was slightly delayed due to a technical problem we had on the testing phase of this App. Our App is almost ready to be released; however, we are currently working on the final details to ensure you that we will provide you with a high quality product. When the application is complete, we will be announcing it on our website, newsletter, and social media channels.
Thanks for your interest in using Audible with Windows Phone. If you need any further assistance, please don't hesitate to contact us.
Have a wonderful day.
Sincerely,
David A.
Audible Customer Support

"slightly delayed" is an Understatement
Thanks so much for posting this. I love my HTC HD7, except for lacking the audible app. I feel like I have been waiting forever. I got my phone on the day it was released in November 2010. I usually listen to my audible books on my Xoom Android tablet.

mcrosser said:
Thanks so much for posting this. I love my HTC HD7, except for lacking the audible app. I feel like I have been waiting forever. I got my phone on the day it was released in November 2010. I usually listen to my audible books on my Xoom Android tablet.
Click to expand...
Click to collapse
I think that the app was demonstrated with the Nokia 900. I am not sure if it was released with the phone but I doubt it. Hopefully it will be released soon.

Available today on the Market Place

lqaddict said:
Available today on the Market Place
Click to expand...
Click to collapse
I am not seeing it. Maybe it was released in different areas at different times? I don't see anything on the Audible website either.

richdaley said:
I am not seeing it. Maybe it was released in different areas at different times? I don't see anything on the Audible website either.
Click to expand...
Click to collapse
It was just announced during the WP Summit

lqaddict said:
It was just announced during the WP Summit
Click to expand...
Click to collapse
Ok, I see it now. It looks like it is going to be quite a bit more than just the audiobook app:
http://www.engadget.com/2012/06/20/microsoft-partners-with-audible-to-enhance-voice-recognition-in/
Later today = refresh...refresh...refresh...

lqaddict said:
It was just announced during the WP Summit
Click to expand...
Click to collapse
So what happened? I still don't have it in the marketplace even though I have read at least two blogs that say it is now available. The blogs also mention that Draw Something should be available but it is not. It also is not mentioned on the Audible webiste.
I have been wondering if there is some sort of misunderstanding. The guy that presented it was also talking about the ability to control the app with the voice interface. I have been wondering if he meant that the tool will be available in the sdk later in the day. I did not hear the entire presentation.
I have to admit as an Android user, I keep thinking that maybe there is a cache somewhere that needs to be cleared or some sort restriction in the market.

Audible app is not in Indian marketplace yet. Dunno about other marketplaces.

richdaley said:
So what happened? I still don't have it in the marketplace even though I have read at least two blogs that say it is now available. The blogs also mention that Draw Something should be available but it is not. It also is not mentioned on the Audible webiste.
I have been wondering if there is some sort of misunderstanding. The guy that presented it was also talking about the ability to control the app with the voice interface. I have been wondering if he meant that the tool will be available in the sdk later in the day. I did not hear the entire presentation.
I have to admit as an Android user, I keep thinking that maybe there is a cache somewhere that needs to be cleared or some sort restriction in the market.
Click to expand...
Click to collapse
Don't ask me, ask MSFT, they made an announcement.

lqaddict said:
Don't ask me, ask MSFT, they made an announcement.
Click to expand...
Click to collapse
But...but...their lack of releasing this when they said they were going to is totally f**king me! I can't believe they would do this!
The fact that I have a device that is about the size of a pack of smokes and connects me with the sum total of human knowledge and communicate with anybody in the world from virtually anywhere is not enough! If they don't release this soon, my life is totally screwed!!!
Oh...sorry...I have been reading too many of the other threads in this forum.
Back to being patient...

Here it is in the marketplace:
http://www.windowsphone.com/en-US/apps/bdc813dd-c20b-41f8-8646-de72fa0b365d
It is odd because it doesn't show up in search. I found a direct link on a blog.

Hmmm,
Your right, it doesn't show up with search, so I followed the link, and it tells me it's not available in my (UK) marketplace
Garrickus

Though it still doesn't come up in search, the link works here in Indian market. Can be installed too. Installed too and it works. Didn't test any audio-book because none was free.

Garrickus said:
Hmmm,
Your right, it doesn't show up with search, so I followed the link, and it tells me it's not available in my (UK) marketplace
Garrickus
Click to expand...
Click to collapse
Should be coming soon to the UK
From the Windows Phone blog comments (by MS employee):
This is not a US-only app. There was a bug that happened only in the UK and 4 other countries (I don't have the list handy at the moment but wanted to respond to this without waiting), it was resubmitted last night with a fix for it, so it should show up soon.
June 22, 2012

App is now available in the UK
http://windowsphone.com/s?appid=bdc813dd-c20b-41f8-8646-de72fa0b365d

Canadian GNex owners: How to Complain

Hello to Canadian Galaxy Nexus owners. If, like me, you are angry at the lack of response from Google or Samsung as to when our yakjuux firmware phones are going to be updated, here's where to complain:
Competition Bureau of Canada (I'm too new to post a link, apparently, but you can google it.)
They have a toll free number in "Contact Us". You'll talk to a real person.
This agency is responsible for investigating claims of false advertising in Canada. I have lodged a complaint against both Google and Samsung over the false claims that the phone I bought was a "Pure Google Experience" phone which would receive operating system updates in a timely fashion due to lack of carrier or manufacturer customization. I suggest you do the same, as the more complaints on an issue they receive, the higher profile the problem becomes for them. I don't know if it will help, but if you would like to reference my file number (R608849), feel free.
Individually, Google has been ignoring us for months. Perhaps the Canadian Government will have better luck.
Enjoy,
Fox

considering google doesnt publish the update directly to yakjuux, you cant really be angry at google.
point the finger at samsung.

Just change your phone to yakju and you won't have to complain. I did that months ago and have always been happy. The process was easy and very well documented on this site.
My co-worker stayed on yakjuux until this week. I was always getting updates that he wasn't.

It is okay to complain if you know you will get positive results. But in this case, it will just be a waste of time because there is no legal definition of "timely".
Just flash the phone to yakju.
Sent from my Galaxy Nexus using xda app-developers app

I don't really recall any concrete specific promises that would hold up as "false advertising", but it's been a while since I saw the ads so I don't really remember. The definitions of "timely updates" and "pure Google experience" are probably not set in stone and could be argued by either side for whatever strengthens their argument.
It sucks that yakjuux isn't getting updated, but I have a feeling most people on a developer-oriented site such as XDA would probably just spend a few minutes converting their phone to yakju/takju and be done with it rather than go on a crusade trying to get the government involved. Just saying...

I am fully aware that I can flash my phone to yakju, but I've had several friends buy this phone on my recommendation who won't do such a thing. They'll be stuck with the random reboots, low volume, etc, and I want to help them out too. Again, in this thread, people have repeated the line that Google doesn't publish the update for yakjuux phone, but I have yet to see a source from Google for that claim. The only official statement I've seen is Samsung claiming that it DOES come straight from Google. (Yes, I know that Samsung could be wrong/lying about this, but until I see an official word from Google that contradicts it, it's the only thing close to an official story I have.)
Anyway, it's the principle of the thing, now. I want them to give us what we were all led to believe we would get from this phone.

Not even 'could be' lying. ARE lying.

I think the problem here is with samsung, Google was not even aware of the regional variants when the phones started to roll out. Secondly, I don't think going to the BBB or any other method of escalation is going to do anything. The phones in Canada are not marketed as being updated by Google, nor is there any statement regarding the guaranteed updating of the phone.
Regardless of the marketing, the Nexus line of phones is not for novice phone users who want a seamless experience, for those people, i tend to recommend the Galaxy 2/3 line of phones and/or the iPhone as it suites their needs better.
End recommendation: if you can't be bothered to flash a rom, you should not have gotten a Nexus in the first place. If they still insist on getting the Nexus, it takes 1 minute to flash stock yakju to a phone, do it for them - or have them order it through the play store.
Edit: Just for you FoxHoleAtheist - I posted this a while back.
http://forum.xda-developers.com/showpost.php?p=25535165&postcount=461

Matridom said:
I think the problem here is with samsung, Google was not even aware of the regional variants when the phones started to roll out. Secondly, I don't think going to the BBB or any other method of escalation is going to do anything. The phones in Canada are not marketed as being updated by Google, nor is there any statement regarding the guaranteed updating of the phone.
Regardless of the marketing, the Nexus line of phones is not for novice phone users who want a seamless experience, for those people, i tend to recommend the Galaxy 2/3 line of phones and/or the iPhone as it suites their needs better.
End recommendation: if you can't be bothered to flash a rom, you should not have gotten a Nexus in the first place. If they still insist on getting the Nexus, it takes 1 minute to flash stock yakju to a phone, do it for them - or have them order it through the play store.
Edit: Just for you FoxHoleAtheist - I posted this a while back.
http://forum.xda-developers.com/showpost.php?p=25535165&postcount=461
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I completely disagree. The Nexus isn't intended as a developer's-only phone.. it's marketed to anyone and everyone who wants a pure google phone. Those regular users who buy them shouldn't be forced to A) search out relatively obscure tutorials on message boards and B) void their warranty to get the updates their phones need to work properly.

FoxholeAtheist said:
Again, in this thread, people have repeated the line that Google doesn't publish the update for yakjuux phone, but I have yet to see a source from Google for that claim.
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From JBQ himself:
https://groups.google.com/forum/?fromgroups#!topic/android-building/kMhE-Orl5Kk
Can you quote the Samsung source saying the other variants do get updates from Google? (I'm not questioning you here at all, I just haven't seen that and would like to be fully informed on the topic). The Samsung updates are served from Google servers, but as far as I know Samsung prepares the update for Google to host.
FoxholeAtheist said:
A) search out relatively obscure tutorials on message boards
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Though I can certainly understand less technical people not wanting to do it, or even knowing where to look for instructions, efrant has a great guide: http://forum.xda-developers.com/showthread.php?t=1626895 ... just in case you ever want to point someone to a proper howto.
and B) void their warranty to get the updates their phones need to work properly.
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I don't know if it actually voids the warranty. Even if it does, you can 100% restore the phone to the stock state so they can never tell. And to my knowledge back to the Nexus One days, no Nexus phone has ever been refused warranty if it was an actual hardware problem that wasn't caused by software.
Sorry, this is getting off the original topic... just wanted to provide some info.

If you are not willing to fix it yourself then file a complaint against Samsung.
Most people complain through the wrong channels or just don't complain because they don't know who will listen and can actually do anything about it.
Thanks for posting the info.

FoxholeAtheist said:
I completely disagree. The Nexus isn't intended as a developer's-only phone.. it's marketed to anyone and everyone who wants a pure google phone. Those regular users who buy them shouldn't be forced to A) search out relatively obscure tutorials on message boards and B) void their warranty to get the updates their phones need to work properly.
Click to expand...
Click to collapse
I never said it was a developers phone. I stated it was not for novices. this phone is on the bleeding edge of android, it's expected to have issues.

Ya I didn't wait or bother, I just unlocked and rooted and be done with being a slave to anyone when my phone gets updated. Never looked back.

FoxholeAtheist said:
Hello to Canadian Galaxy Nexus owners. If, like me, you are angry at the lack of response from Google or Samsung as to when our yakjuux firmware phones are going to be updated, here's where to complain:
Competition Bureau of Canada (I'm too new to post a link, apparently, but you can google it.)
They have a toll free number in "Contact Us". You'll talk to a real person.
This agency is responsible for investigating claims of false advertising in Canada. I have lodged a complaint against both Google and Samsung over the false claims that the phone I bought was a "Pure Google Experience" phone which would receive operating system updates in a timely fashion due to lack of carrier or manufacturer customization. I suggest you do the same, as the more complaints on an issue they receive, the higher profile the problem becomes for them. I don't know if it will help, but if you would like to reference my file number (R608849), feel free.
Individually, Google has been ignoring us for months. Perhaps the Canadian Government will have better luck.
Enjoy,
Fox
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I know how you feel I have the Nexus S was suppose to get the 4.0 first after Gnex and that didn't happend. Just asking like that in a friendly way. But could Google or Samsung be mad at you cause you modified their device and their rom ?
I'm not pretty sure but I'm pretty sure somewhere there's a word or 2 about not modifying anything of Samsung or Google. Just saying don't want any problem or start a fight
Goes both ways I guess. No offense

Canadian here, but dont care. I'd rather flash my own firmwares.

Although I agree with you FoxholeAtheist, I don't think a forum like xda-developers is the right place to champion your cause, as most of the folks here will have the same response that speedyink just posted above. Maybe go to the Rogers/Bell/Telus forums and post it there. Just sayin'.

I could have swore that Google marketed the nexus line as a developer phone since its conception. I don't see you getting much support for your cause on a forum for developers. Most here have flashed their ROM and moved on.

They marketed the Nexus One as such, and never again. People just ASSumed. It is a consumer device with development abilities.

FoxholeAtheist;28719966If said:
You have no grounds to complain. Nobody is obligated to give time lines for updates. Doing so, and missing the date, means a huge backlash for the company... it's not the risk for them to do that.
As others have suggested. Just flash updates yourself. I'm Canadian and have been running Jellybean since it was first available.
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You have no right to complain, nor will the Competition Bureau do anything about it.
The Nexus is marketed as a Pure Google phone. This much you are correct about... However 4.0.2 ICS is still a "pure google experience". They never made any guarantees as to when you'd be receiving updates, if you receive them at all. This is all based on what you believe they should do, not what they told you they would do.
Beyond this, flashing to Yakju/Takju is as easy as pie if you follow efrants thread... you don't even have to flash the regional radio... you can keep it completely 100% stock "Pure Google/Updated by Google" experience like I did and be happy.
Your efforts in complaining will be fruitless. The competition bureau will not investigate this claim based on what you believe, they will look at what you were told, which was basically nothing.