Develop Bugs

Precautions before selling phone

Hey guys,
I'm thinking about selling my Incredible and grabbing something new, not sure what yet. I have concerns on how to wipe the phone clean obviously I should do a wipe data and remove my SD card but other than that what else should be taken care of? I'm also curious how my number can be erased from the phone from 'about phone' in settings. Thanks!
Sent from my ADR6300 using XDA Premium App

See this app http://www.hacker10.com/computer-security/securely-wipe-android-phone-data-with-shredroid/
Not sure about the phone number question. I'd imagine that when you activate a new phone on your line it will deactivate the old phone. Don't quote me on that though.
Sent from my Incredible using XDA app.
If you get bored, check out my tech thoughts & review blog: http://coolRandomTechStuff.blogspot.com
Follow me on twitter: @CoolRandomTech

viperman2008 said:
See this app http://www.hacker10.com/computer-security/securely-wipe-android-phone-data-with-shredroid/
Not sure about the phone number question. I'd imagine that when you activate a new phone on your line it will deactivate the old phone. Don't quote me on that though.
Click to expand...
Click to collapse
Thanks for the link! I think I'm just worried since I'll still be using the same number and I don't want some stranger seeing it.

Unfortunately I think your number will probably be there until its activated on another line. Idk, I've sold a couple phones and never had an issue.

k_nivesout said:
Unfortunately I think your number will probably be there until its activated on another line. Idk, I've sold a couple phones and never had an issue.
Click to expand...
Click to collapse
I suppose that's just something I'll have to get over. Another thing, how are bad ESN on phone's created?

last thing before it goes in the box that i would do unroot and ruu with stock radio...
If you knew how to do the manual programming you could put in a blank number you could also call verizon and as them if they can remotely update or walk you through the steps to remove your number just explain why and what your doing they might help you out...

Is it necessary to unroot?

no but if they are not a tech savy person who is going to flash it and they try getting verizon to repair it or something if they break it they will find a nasty suprise in it being rooted. It being rooted might also be something a buyer either wants or does not want... Better safe 100% stock rather than hacked when they get it.

Yeah its really up to you, when I was buying my phone on eBay I saw that some people advertised that their phone was rooted as kind of a selling point and they definitely didn't seem to go for any less money. I personally sold my previous phone (Droid 2) stock though.
As for the ESN, as long as your account isn't delinquent and the phone isn't stolen, it will be fine.

Also, I don't know where you're selling it, but www.Swappa.com is a website all for android phones. Typically ones with root sell for higher, but you can always give the buyer an option!

Thanks a bunch to everyone for the help!
TheWhiteBandito said:
Also, I don't know where you're selling it, but www.Swappa.com is a website all for android phones. Typically ones with root sell for higher, but you can always give the buyer an option!
Click to expand...
Click to collapse
Thanks for the link! I was thinking about eBay but good to know about that alternative.

Will Verizon know?

If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters

watt9493 said:
If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters
Click to expand...
Click to collapse
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.

RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
Click to expand...
Click to collapse
Fvck.
Please lengthen your message to at least 10 characters

Honestly I wouldn't worry about it. Rooting just voids your warranty, so if they knew that when you try to get a warranty replacement, they may charge you full price. That's assuming they even check it. So if you're rooted and not making a warranty claim, the phone is yours, VZW will still take your money happily.
Whenever I've been in VZW stores, the reps even have theirs rooted. So I wouldn't worry about it too much bro!

Just act like nothing is wrong and keep it rooted. Seriously

Im going to. Eff them
Please lengthen your message to at least 10 characters

watt9493 said:
Im going to. Eff them
Please lengthen your message to at least 10 characters
Click to expand...
Click to collapse
That's the spirit

Like the people that work at VZW don't have rooted phones? LOL I think they do...

RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
Click to expand...
Click to collapse
not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.

OTA, you mean the new gingerbread we never received we are finally getting?
On the HTC incredbile right?
Sent from my ADR6300 using XDA App

The real question is why would Verizon care if you took the update or not?

synisterwolf said:
not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.
Click to expand...
Click to collapse
I don't have a link so I'm not exactly sure, but I saw something about how some VZW tech support could see the build # (and maybe some other things you'd see in the "about phone" menu) of the device you were talking to them on. So from there, it could be assumed you were rooted if not running a stock rom.
Again, assuming they could extrapolate that information in that specific circumstance, I don't know why they would care (aside from software-related warranty issues). Most reps I've talked to in a VZ store that had some measure of expertise in their field has a rooted phone.

I believe you have nothing to be concerned about with working for them and having a rooted phone I know a few people who work for Big Red, but they don't have their phone rooted because they just don't care for it (simple minded lol).
They will entice you to upgrade to the latest greatest new phone with your employee discount lol. But assuming you're going to stick with what you have, just don't go volunteering information unless they ask since it's no of their business.
But do be prepared to sign a buttload of nondisclosure papers that you won't share any inside information (but should hehehe).

wildstang83 said:
Like the people that work at VZW don't have rooted phones? LOL I think they do...
Click to expand...
Click to collapse
they do, one of them pulled me out of the main floor once when i asked him about the gb update, then recommended this site
but, as far as the OTA gingerbread. don't take it, the risks outweigh the benefits.
risks
. No root for a while (months, or a year)
. Bloatware, that you can't take off, see risk #1
. no roms for a while either
to be honest, ive been running GB for a month now via gingersense, and i like it, yeah the 720p is choppy, yeah, i have other stuff.
but, i'm mainly concerned about the new radio and new kernal
so, take others advice, and just wait.

Will do. And anything i hear, ill post in general. The store im going to work at is pretty chill. I rooted and s-offed my first inc, broke mms (somehow) and they exchanged itbeven looking at the bootloader.
Your phone has now contracted phone AIDS. Shoulda used protection while rooting. LD

Rooting and sprint

After talking with some sprint tech's for a while about issues not only in my area but with the phone in general I found out that they can very very easily find out if you are rooted with a click of a button. I noticed that every single rom that I have ever used always says the name of the rom in the build number area of phone info menu. That is an easy way for sprint to see that you are rooted. Any way to change that or can't rom devs just not edit that part with the name of their rom? I know what rom I'm using, why does it need to be there?

Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.

teh roxxorz said:
Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.
Click to expand...
Click to collapse
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.

dbenney said:
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.
Click to expand...
Click to collapse
It's usually a good idea to
1. S-On the phone
2. Flash an unrooted stock rom
3. switch SD cards
4. Uninstall or do not install any apps requiring root permissions
5. Lock your market (with an app protector)
before taking it into any Sprint Store for service.

teh roxxorz said:
Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.
Click to expand...
Click to collapse
I'm not the dumb one here. Assuming always makes an ass out of someone. And it's not me.
The rom dev needs to ID them for what reason? I understand needing to identify the rom from others but I'm not seeing a reason that they need to ID it in this way.
dbenney said:
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.
Click to expand...
Click to collapse
-1... Again, like the other guy, you are assuming. Take the extra minute and think before you post, ask if I walked into a store first.
shortydoggg said:
It's usually a good idea to
1. S-On the phone
2. Flash an unrooted stock rom
3. switch SD cards
4. Uninstall or do not install any apps requiring root permissions
5. Lock your market (with an app protector)
before taking it into any Sprint Store for service.
Click to expand...
Click to collapse
Must be contagious around here. If I was having problems with the phone in general I would first dump the rom and go back to stock to see if it was a issue with the rom or the phone. Common sense.
It was a phone call to sprint about network issues. About towers that were not working correctly and the tech I talked to at the Kansas center over all network issues could see **ALL** history of the phones ROM. Didn't matter what rom I curently had on the phone. It gets logged into the system. PERIOD. He told me it was rooted and told me the name of the rom installed and what day it was installed. I was kind of blown away.
I didn't walk into a store and say here's my rooted phone, fix it. Never heard of anyone unrooting a phone to call in about network issues. EVER! All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all. I understand you have life issues and feel angry at the world and need to make an ass out of yourself but if you can not just answer simply then just don't answer.

eskomo said:
All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all.
Click to expand...
Click to collapse
No.

Thats the most insane thing ive ever heard. IM almost 100% sure that sprint can't read your ROM details. In fact in order for them to even trouble shoot over the air,they would need your permission to link to your phone using the main network. So dude im kinda sure that your back pedalling a little here after some responses. For future reference try wording your ?'s so they represent your intentions or future actions. Dont get all boohoo on us when you receive a little criticism. The way you are posting gives the impression that you blindly walked into a sprint store without unrooting. Next time just tell us what needs to be done ask for some help and someone will def hook you up right. :beer:
Sent from my A500 using xda premium

PyreKing said:
Thats the most insane thing ive ever heard. IM almost 100% sure that sprint can't read your ROM details. In fact in order for them to even trouble shoot over the air,they would need your permission to link to your phone using the main network. So dude im kinda sure that your back pedalling a little here after some responses. For future reference try wording your ?'s so they represent your intentions or future actions. Dont get all boohoo on us when you receive a little criticism. The way you are posting gives the impression that you blindly walked into a sprint store without unrooting. Next time just tell us what needs to be done ask for some help and someone will def hook you up right. :beer:
Sent from my A500 using xda premium
Click to expand...
Click to collapse
It may sound insane to you but that doesn't change the fact that its true. I know what the guy said on the phone. He said exactly what rom I had installed. You're kind of sure? So you have no idea what you're talking about you so you assume something? Lol The way that you are posting indicates you just want to start something with someone for no reason. Stop trolling and move on to the next thread.
They don't need any permission to link to your phone. They own the rights to access your phone by way of the contract you have with them. They have every right to check the connection between the towers and the phone. By doing that info gets logged to the system about the device connected.
I talked to tech's in the Kansas center that deals with network issues. These are not standard lvl 1 tech's. This guy called me back days later and dealt with me about the towers in my area that were under performing. I gave him my signal strength at multiple locations and he would (on his end) zoom into on each location and look at what was going on at each tower. Explaining to me that the tower at my work was 1.2 miles away and at that distance I should have full signal and even rolled out a van to not only check the strength in the parking lot of my office but various spots in that towers coverage. Determining that the tower had very low strength and needed to be addressed. Also figuring out that my phone was having signal issues near my home which was in range of 5 towers. I'm not back pedaling at all. I know what I'm talking about and i have no reason to ask a question with false pretense to get an answer that would not be pertaining to my actual issue. But since you like to assume everything just assume I didn't respond to your thread and troll some where else.

Wow trolling huh I simply stated what was present. In no way was I even been harsh. In fact I was referencing the way you worded your post that was causing the reactions you recieved. Like I said you had to have given them permission to link to your phone.....So that being said your gonna have a very hard time on xda when you bash people for heading you in the right direction. Good luck with being like that...
Sent from my A500 using xda premium

I was under the impression that sprint serviced rooted phones, is this incorrect?
Sent from my PC36100 using XDA

Yes, most will. Unless you get some ahole (which has never happened to me). I've had hardware pieces replaced countless times in the last 18mo., and have NEVER unrooted. I do think the key, though is it's always been for hardware issues (primarily screens and cameras).
Hell, last time I took it in, I had ICS on it. Techs thought it was pretty cool.
Sent from my PC36100 using xda premium

eskomo said:
I'm not the dumb one here. Assuming always makes an ass out of someone. And it's not me.
The rom dev needs to ID them for what reason? I understand needing to identify the rom from others but I'm not seeing a reason that they need to ID it in this way.
-1... Again, like the other guy, you are assuming. Take the extra minute and think before you post, ask if I walked into a store first.
Must be contagious around here. If I was having problems with the phone in general I would first dump the rom and go back to stock to see if it was a issue with the rom or the phone. Common sense.
It was a phone call to sprint about network issues. About towers that were not working correctly and the tech I talked to at the Kansas center over all network issues could see **ALL** history of the phones ROM. Didn't matter what rom I curently had on the phone. It gets logged into the system. PERIOD. He told me it was rooted and told me the name of the rom installed and what day it was installed. I was kind of blown away.
I didn't walk into a store and say here's my rooted phone, fix it. Never heard of anyone unrooting a phone to call in about network issues. EVER! All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all. I understand you have life issues and feel angry at the world and need to make an ass out of yourself but if you can not just answer simply then just don't answer.
Click to expand...
Click to collapse
why dont you quit being an ass and take the advice given to you... and yes you do appear to be the idiot here. everyone is just giving you the reason, if you want the real reason, ask a developer why. If you are that worried about it maybe you shouldnt be rooting. We try to be helpful here and look at what happens. If you dont like it here JUST LEAVE and take your idiotic comments/questions somewhere else. I am sure you will fit in on some of the other forums much better. And I always wondered why people flamed and bashed SHESH! I now know why. You try to help someone out with suggestions and answers and they get an attitude... to all those people i say F**K OFF!

dbenney said:
why dont you quit being an ass and take the advice given to you... and yes you do appear to be the idiot here. everyone is just giving you the reason, if you want the real reason, ask a developer why. And go ahead and take your phone in without removing all traces of an unroot. We try to be helpful here and look at what happens. If you dont like it here JUST LEAVE and take your idiotic comments/questions somewhere else. I am sure you will fit in on some of the other forums much better. And I always wondered why people flamed and bashed SHESH! I now know why. You try to help someone out with suggestions and answers and they get an attitude... to all those people i say F**K OFF!
Click to expand...
Click to collapse
Did you read the thread at all? You're the idiot. Only one person answered the question, Shortydoggg. Everyone else assumed I took it into a store and didn't answer anything. As stated above, you do not need to remove root. Don't be a troll. You need to get out into the real world and leave your moms basement bud.
/ignore

PyreKing said:
Wow trolling huh I simply stated what was present. In no way was I even been harsh. In fact I was referencing the way you worded your post that was causing the reactions you recieved. Like I said you had to have given them permission to link to your phone.....So that being said your gonna have a very hard time on xda when you bash people for heading you in the right direction. Good luck with being like that...
Sent from my A500 using xda premium
Click to expand...
Click to collapse
I'm not sure I gave permission. I was speaking to the guy on the phone and he was looking into different things and asked if i had updated to the most recent OTA update. Then proceeded to tell me it looked like I was rooted and had a modded rom. That was it, he didn't ask permission to access my phone.
You said I was back pedaling and that i was boohooing. Umm ya trolling! Being harsh whatever you want to call it. I didnt come after you, you came after me.

eskomo said:
Did you read the thread at all? You're the idiot. Only one person answered the question, Shortydoggg. Everyone else assumed I took it into a store and didn't answer anything. As stated above, you do not need to remove root. Don't be a troll. You need to get out into the real world and leave your moms basement bud.
/ignore
Click to expand...
Click to collapse
The point i was trying to make is, what does it matter what it says? if you dont like htey way devs make their roms, maybe you should make your own. Gotta love your maturity level here. You will not get the type of assistance you require here with this type of bashing and attitude.

Nope it needs to be unrooted and s off. I kinda agree with the other guy here mate. Your
post does suggest what he says it does. And flaming people for pointing things out like is f'd up. You need to-be able to handle constructive criticism to be on xda. Peeps here have heard it all,and don't take kindly to noobs acting in such a manner trust me on this one. Restrict yourself to just simply stating what and why, and you'll always be right. Cheers mate.
Sent from my PC36100 using xda premium

Yeah my girl works for Verizon cs and she said there is no way that she can bring up someone's phone and tell if they are rooted or not.
Sent from my Rezound running stock/leaked ICS.

Wow. I am astonished by the level of ungratefulness going around
thread closed before anyone gets hurt.

[Q] Upgrading with JUMP!

I am due for an upgrade in about a month or so. I have the S4 right now and it's been rooted and flashed.
I was just wondering, when I trade in my phone to get my upgrade, should I restore it to stock and use triangle away or is that not necessary?
Do they check to make sure the phone hasn't been rooted/flashed? I planned on restoring it to stock anyway, but I was just curious.
Thanks!

I doubt they will check, but if you're on 4.2.2 you might as well restore to stock and use triangle away for good measure, if you're on 4.3 just restore to stock 4.3 because using triangle away won't do any good..
Sent from my SGH-M919 using Tapatalk

I've returned two different S4's to two different T-Mobile locations over build quality problems and they did in fact check status of one of those phones. I think it depends on your specific store's policy.

Jump procedure/policy question
lalec said:
I've returned two different S4's to two different T-Mobile locations over build quality problems and they did in fact check status of one of those phones. I think it depends on your specific store's policy.
Click to expand...
Click to collapse
Just wondering, if the store clerk accepts the phone and fails to check for Knox tampering it's that it? Or can they later put a charge on your account if someone actually checks at a later date?
Wondering because if at some point I might get charged I might want to report the phone as lost and at least use it for testing and Wi-Fi etc..
I know jump hasn't been available that long but I was wondering if anybody new their procedure.
Thanks!

wawolucca said:
Just wondering, if the store clerk accepts the phone and fails to check for Knox tampering it's that it? Or can they later put a charge on your account if someone actually checks at a later date?
Wondering because if at some point I might get charged I might want to report the phone as lost and at least use it for testing and Wi-Fi etc..
I know jump hasn't been available that long but I was wondering if anybody new their procedure.
Thanks!
Click to expand...
Click to collapse
I suggest that if you find one store to be unreasonable then go to another store. Try both a corporate location and a franchise location before you give up. Good luck.

lalec said:
I don't condone committing fraud by reporting a phone as lost that is not actually lost. I suggest that if you find one store to be unreasonable then go to another store. Try both a corporate location and a franchise location before you give up. But do not commit fraud.
Click to expand...
Click to collapse
Thank you for your insight. I am not suggesting fraud, simply that if they would charge me for the entire phone then I should be allowed to keep it.
Yet I might not have that choice if they keep the phone in the first place.
Fraud would be not to pay for it.

wawolucca said:
Thank you for your insight. I am not suggesting fraud, simply that if they would charge me for the entire phone then I should be allowed to keep it.
Yet I might not have that choice if they keep the phone in the first place.
Fraud would be not to pay for it.
Click to expand...
Click to collapse
I thought you were referring to making a claim for insurance purposes. I will edit my post to remove the inference.

I've done 2 warranty exchanges. S3 within the first 14 days. And S4 after about 4 months. By mail.
All I did was Odin to stock.
Sent from my SGH-M919 using XDA Premium 4 mobile app

T-Mobile stance on rooted phones?

Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app

I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk

Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.

CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3

Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.

bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3

I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.

Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.

beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Click to expand...
Click to collapse
thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..

I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app

yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..

wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
Click to expand...
Click to collapse
I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.

i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession

I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.

wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
Click to expand...
Click to collapse
This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?