Develop Bugs

How to return EVO to Sprint store?

I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *

bludragon742 said:
I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *
Click to expand...
Click to collapse
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.

waxedstrong said:
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.
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Click to collapse
+1, they're gonna get a good refurb out of it anyways

Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
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Click to collapse
Are they actually going to check that? *shrugs* Think of a backup just in case perhaps, but idk.

You can always just tell them that you downloaded it from HTC's website. There's nothing illicit about that.

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
Click to expand...
Click to collapse
Sprint sent out the update to some ppl Fri which is how the development teams here got it some how... so just say you checked for updates and it downloaded.. plus your phone is not rooted so you will be ok.
Sent from my PC36100 using XDA App

Thank y'all for your tips!
I took it back to where I bought it today and explained to them that "I got this update the other day and ever since I have been having random issues with calls dropping out and haven't been able to maintain a stable 4g connection." The guy, who had sold the phone to me initially, took it to the back for five minutes and then came up and said he couldn't find anything wrong and that I would just have to "live with it" until the next update is released. I tried the whole I'm switching carriers threat but that did not work. He actually suggested I do that if I wasn't satisfied! Now, I understand that he was trying to do his job and reduce churn (I worked for another Sprint store and that was how we were trained), but to suggest leaving is just plain ridiculous (we would get fired for that)!
Having already been shot down and knowing the answer was still probably going to be no, I went to another store ~20 miles away. The guy there told me the same thing about not being able to return it if they couldn't find anything wrong. To my surprise, however, he said that with the last update they had a lot of returns and for that reason he would take it back.
I am now sitting here staring at a brand-new 2.1/1.47 EVO! I am getting ready to root and see if I can restore my last nandroid. Having learned my lesson, I think I will wait until someone comes out with a new rooted version of the final OTA.

Need help rooting EVO

I just updated my EVO to 2.3.3 without knowing that unrevoked can't root it. I was just curious if anyone knows if there is any way to root the EVO with the most recent update? Any help would be greatly appreciated.
-Kire

You can't root or downgrade the OTA yet, you'll have to wait.

If you had to guess, how long will it take? I'm just really anxious to root my phone and put Cyanogen 6-7 on it lol.

In the same boat. Just got a replacement phone today.

It sucks, I just want to root my phone lol. I mean I love sense, don't get me wrong but I just like to completely customize my phone. As well as get more apps.
Sent from my EVO

I told the chick at best buy I didn't even want her to take mine out of the box. She tried to say she had to in order to activate it, but I told her no.
She didn't have a choice then.

That's funny. It's good you went to best buy, if you went to the actual sprint store they'd be like, um no. Lol.
Sent from my EVO

I got mine from the Sprint store and started talking indepth Android with the guy and confused him so much that he just handed me the box without opening it. Haha

so where is our root? I would like to know this> This is not acceptable.

I would like to know where our root is as well. It is quite unacceptable. It should have been done before or directly after the update was released.
Sent from my EVO

kiresocal said:
I would like to know where our root is as well. It is quite unacceptable. It should have been done before or directly after the update was released.
Sent from my EVO
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Click to collapse
I'm sorry, but this is what's unacceptable. It's not like you have some God given right to root your phone, and how dare someone not dedicate more of there time towards helping you, for free at that. I mean, what do you think is going to happen? A developer is going to read your post and think, "oh ****, he's irritated, I better get on the ball!"
Yeah, probably not. It's still a sweet phone, just relax and enjoy it. There's more than enough to do to keep you occupied.

kiresocal said:
I would like to know where our root is as well. It is quite unacceptable. It should have been done before or directly after the update was released.
Sent from my EVO
Click to expand...
Click to collapse
Be patient, it will happen...

Idea to get back to 3.70, possibly earlier?

Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?

Send a email to H T C

I did shortly after making the post. Just trying to find out if anyone else had tried to appeal to them on it. I will post any response from them I receive.

Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D

runcool said:
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
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Click to collapse
Thought about that, but I figured that might be a little too obvious

legasus233 said:
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Click to expand...
Click to collapse
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.

tgruendler said:
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
Click to expand...
Click to collapse
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!

been there, done that..
just go check out their tweeter feeds, lots of people DID complain
i personally spoke to a customer service guy , he fed me the "trying to downgrade would make your phone innoperable" line, and basically he said sprint doesnt have the capability to do it , and htc will simply claim not to be able to do it, you are welcome to do it though, enough complaining and maybe one of the higher ups decides its worht a listen , but to be honest, root will be here long before that happens, somone already found an exploit, its a matter of making stable and usable to the public

legasus233 said:
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
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Click to collapse
partly true in the sense that sprint has final say on what software to push through to their users, htc develops the sense and phones firmware, but its sprints call on what final os will the devices use, wich is why the bloatware is most of the time uninstallable as its "part of the os" wich sprint pushed, htc makes it but sprint has the final say on approving it and adding whatever the hell they want to it (aka blocking hotspot and such) wich is understandable since they are the ones that have to deal with the customer

Sprint is full of criminals. :-D HTC attempts to do the right thing. :-D Sprint just keeps blocking them. HTC and myself know EXACTLY how to do it. lol. However, we are required by contract law not to spread it do to issues related to lack of a normal customers knowledge. :-D Any of you actually program chips and design circuit boards? What we do, is we find ways around the software... They really go into the chip itself.

No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic

tgruendler said:
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
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Click to collapse
I wouldn't put it past sprint employees to illegally put stuff on our phones that would monitor our use. They're that evil. muhahahhahaha

I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN

ak074 said:
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
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Click to collapse
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.

bkrodgers said:
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
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Click to collapse
You are right about them being full of it. When I called again this morning they said absolutely not. She said that all of their software stuff has been updated to 2.3 but that if i had came immediately after the ota then she could have fixed it.

Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.

Man, that reply is nothing but a big middle finger from HTC.

legasus233 said:
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Click to expand...
Click to collapse
LMAO
this is the exact response i got, only the guy said "downgrading would make your device innoperable" ....yeah...but the rest of it went exaclty like this ...jokes on them , because if you notice the increasing amoutn of new people on this forum, thats people that will never take an update from htc or their carriers ever again over this fiasco, i never even thought about rooting until i went to try and find a way to go back to froyo from this pos , ended up learing a lot about android and rooting ont his past month ive been waiting for this thing to be cracked , i hope they blew it wide open and they soon add support for our beloved og evo but for now we play the waiting game

Rooting and sprint

After talking with some sprint tech's for a while about issues not only in my area but with the phone in general I found out that they can very very easily find out if you are rooted with a click of a button. I noticed that every single rom that I have ever used always says the name of the rom in the build number area of phone info menu. That is an easy way for sprint to see that you are rooted. Any way to change that or can't rom devs just not edit that part with the name of their rom? I know what rom I'm using, why does it need to be there?

Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.

teh roxxorz said:
Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.
Click to expand...
Click to collapse
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.

dbenney said:
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.
Click to expand...
Click to collapse
It's usually a good idea to
1. S-On the phone
2. Flash an unrooted stock rom
3. switch SD cards
4. Uninstall or do not install any apps requiring root permissions
5. Lock your market (with an app protector)
before taking it into any Sprint Store for service.

teh roxxorz said:
Rom developers do that so they can ID the rom for a reason; and if you're dumb enough to bring it in rooted and the check to see your system, of course they are going to know, a five year old could tell the difference. Either put on a stock rooted rom, change the build prop, or unroot period.
Click to expand...
Click to collapse
I'm not the dumb one here. Assuming always makes an ass out of someone. And it's not me.
The rom dev needs to ID them for what reason? I understand needing to identify the rom from others but I'm not seeing a reason that they need to ID it in this way.
dbenney said:
+1... even if that was left totally stock named, and the rom looked like a stock sprint rom, they could still tell you were rooted... all they would have to do is look on your sd card, or look for apps that only work if your rooted such as superuser, rootuninstaller or any file explorer... take the extra minute and unroot to take your phone in.
Click to expand...
Click to collapse
-1... Again, like the other guy, you are assuming. Take the extra minute and think before you post, ask if I walked into a store first.
shortydoggg said:
It's usually a good idea to
1. S-On the phone
2. Flash an unrooted stock rom
3. switch SD cards
4. Uninstall or do not install any apps requiring root permissions
5. Lock your market (with an app protector)
before taking it into any Sprint Store for service.
Click to expand...
Click to collapse
Must be contagious around here. If I was having problems with the phone in general I would first dump the rom and go back to stock to see if it was a issue with the rom or the phone. Common sense.
It was a phone call to sprint about network issues. About towers that were not working correctly and the tech I talked to at the Kansas center over all network issues could see **ALL** history of the phones ROM. Didn't matter what rom I curently had on the phone. It gets logged into the system. PERIOD. He told me it was rooted and told me the name of the rom installed and what day it was installed. I was kind of blown away.
I didn't walk into a store and say here's my rooted phone, fix it. Never heard of anyone unrooting a phone to call in about network issues. EVER! All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all. I understand you have life issues and feel angry at the world and need to make an ass out of yourself but if you can not just answer simply then just don't answer.

eskomo said:
All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all.
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Click to collapse
No.

Thats the most insane thing ive ever heard. IM almost 100% sure that sprint can't read your ROM details. In fact in order for them to even trouble shoot over the air,they would need your permission to link to your phone using the main network. So dude im kinda sure that your back pedalling a little here after some responses. For future reference try wording your ?'s so they represent your intentions or future actions. Dont get all boohoo on us when you receive a little criticism. The way you are posting gives the impression that you blindly walked into a sprint store without unrooting. Next time just tell us what needs to be done ask for some help and someone will def hook you up right. :beer:
Sent from my A500 using xda premium

PyreKing said:
Thats the most insane thing ive ever heard. IM almost 100% sure that sprint can't read your ROM details. In fact in order for them to even trouble shoot over the air,they would need your permission to link to your phone using the main network. So dude im kinda sure that your back pedalling a little here after some responses. For future reference try wording your ?'s so they represent your intentions or future actions. Dont get all boohoo on us when you receive a little criticism. The way you are posting gives the impression that you blindly walked into a sprint store without unrooting. Next time just tell us what needs to be done ask for some help and someone will def hook you up right. :beer:
Sent from my A500 using xda premium
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Click to collapse
It may sound insane to you but that doesn't change the fact that its true. I know what the guy said on the phone. He said exactly what rom I had installed. You're kind of sure? So you have no idea what you're talking about you so you assume something? Lol The way that you are posting indicates you just want to start something with someone for no reason. Stop trolling and move on to the next thread.
They don't need any permission to link to your phone. They own the rights to access your phone by way of the contract you have with them. They have every right to check the connection between the towers and the phone. By doing that info gets logged to the system about the device connected.
I talked to tech's in the Kansas center that deals with network issues. These are not standard lvl 1 tech's. This guy called me back days later and dealt with me about the towers in my area that were under performing. I gave him my signal strength at multiple locations and he would (on his end) zoom into on each location and look at what was going on at each tower. Explaining to me that the tower at my work was 1.2 miles away and at that distance I should have full signal and even rolled out a van to not only check the strength in the parking lot of my office but various spots in that towers coverage. Determining that the tower had very low strength and needed to be addressed. Also figuring out that my phone was having signal issues near my home which was in range of 5 towers. I'm not back pedaling at all. I know what I'm talking about and i have no reason to ask a question with false pretense to get an answer that would not be pertaining to my actual issue. But since you like to assume everything just assume I didn't respond to your thread and troll some where else.

Wow trolling huh I simply stated what was present. In no way was I even been harsh. In fact I was referencing the way you worded your post that was causing the reactions you recieved. Like I said you had to have given them permission to link to your phone.....So that being said your gonna have a very hard time on xda when you bash people for heading you in the right direction. Good luck with being like that...
Sent from my A500 using xda premium

I was under the impression that sprint serviced rooted phones, is this incorrect?
Sent from my PC36100 using XDA

Yes, most will. Unless you get some ahole (which has never happened to me). I've had hardware pieces replaced countless times in the last 18mo., and have NEVER unrooted. I do think the key, though is it's always been for hardware issues (primarily screens and cameras).
Hell, last time I took it in, I had ICS on it. Techs thought it was pretty cool.
Sent from my PC36100 using xda premium

eskomo said:
I'm not the dumb one here. Assuming always makes an ass out of someone. And it's not me.
The rom dev needs to ID them for what reason? I understand needing to identify the rom from others but I'm not seeing a reason that they need to ID it in this way.
-1... Again, like the other guy, you are assuming. Take the extra minute and think before you post, ask if I walked into a store first.
Must be contagious around here. If I was having problems with the phone in general I would first dump the rom and go back to stock to see if it was a issue with the rom or the phone. Common sense.
It was a phone call to sprint about network issues. About towers that were not working correctly and the tech I talked to at the Kansas center over all network issues could see **ALL** history of the phones ROM. Didn't matter what rom I curently had on the phone. It gets logged into the system. PERIOD. He told me it was rooted and told me the name of the rom installed and what day it was installed. I was kind of blown away.
I didn't walk into a store and say here's my rooted phone, fix it. Never heard of anyone unrooting a phone to call in about network issues. EVER! All I'm asking is is there a simple way to change the info that the Sprint system would see when it gathers the info about the phone to avoid detection of being rooted and a non stock rom installed. That's all. I understand you have life issues and feel angry at the world and need to make an ass out of yourself but if you can not just answer simply then just don't answer.
Click to expand...
Click to collapse
why dont you quit being an ass and take the advice given to you... and yes you do appear to be the idiot here. everyone is just giving you the reason, if you want the real reason, ask a developer why. If you are that worried about it maybe you shouldnt be rooting. We try to be helpful here and look at what happens. If you dont like it here JUST LEAVE and take your idiotic comments/questions somewhere else. I am sure you will fit in on some of the other forums much better. And I always wondered why people flamed and bashed SHESH! I now know why. You try to help someone out with suggestions and answers and they get an attitude... to all those people i say F**K OFF!

dbenney said:
why dont you quit being an ass and take the advice given to you... and yes you do appear to be the idiot here. everyone is just giving you the reason, if you want the real reason, ask a developer why. And go ahead and take your phone in without removing all traces of an unroot. We try to be helpful here and look at what happens. If you dont like it here JUST LEAVE and take your idiotic comments/questions somewhere else. I am sure you will fit in on some of the other forums much better. And I always wondered why people flamed and bashed SHESH! I now know why. You try to help someone out with suggestions and answers and they get an attitude... to all those people i say F**K OFF!
Click to expand...
Click to collapse
Did you read the thread at all? You're the idiot. Only one person answered the question, Shortydoggg. Everyone else assumed I took it into a store and didn't answer anything. As stated above, you do not need to remove root. Don't be a troll. You need to get out into the real world and leave your moms basement bud.
/ignore

PyreKing said:
Wow trolling huh I simply stated what was present. In no way was I even been harsh. In fact I was referencing the way you worded your post that was causing the reactions you recieved. Like I said you had to have given them permission to link to your phone.....So that being said your gonna have a very hard time on xda when you bash people for heading you in the right direction. Good luck with being like that...
Sent from my A500 using xda premium
Click to expand...
Click to collapse
I'm not sure I gave permission. I was speaking to the guy on the phone and he was looking into different things and asked if i had updated to the most recent OTA update. Then proceeded to tell me it looked like I was rooted and had a modded rom. That was it, he didn't ask permission to access my phone.
You said I was back pedaling and that i was boohooing. Umm ya trolling! Being harsh whatever you want to call it. I didnt come after you, you came after me.

eskomo said:
Did you read the thread at all? You're the idiot. Only one person answered the question, Shortydoggg. Everyone else assumed I took it into a store and didn't answer anything. As stated above, you do not need to remove root. Don't be a troll. You need to get out into the real world and leave your moms basement bud.
/ignore
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Click to collapse
The point i was trying to make is, what does it matter what it says? if you dont like htey way devs make their roms, maybe you should make your own. Gotta love your maturity level here. You will not get the type of assistance you require here with this type of bashing and attitude.

Nope it needs to be unrooted and s off. I kinda agree with the other guy here mate. Your
post does suggest what he says it does. And flaming people for pointing things out like is f'd up. You need to-be able to handle constructive criticism to be on xda. Peeps here have heard it all,and don't take kindly to noobs acting in such a manner trust me on this one. Restrict yourself to just simply stating what and why, and you'll always be right. Cheers mate.
Sent from my PC36100 using xda premium

Yeah my girl works for Verizon cs and she said there is no way that she can bring up someone's phone and tell if they are rooted or not.
Sent from my Rezound running stock/leaked ICS.

Wow. I am astonished by the level of ungratefulness going around
thread closed before anyone gets hurt.

T-Mobile stance on rooted phones?

Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app

I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk

Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.

CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3

Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.

bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3

I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.

Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.

beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..

I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app

yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..

wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
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I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.

i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession

I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.

wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
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This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?