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I RMA'd my first GNex last August with a cracked screen, the one I got back had some problems:
Camera App crashes. Sometimes on startup, other times after a few seconds, and occasionally it doesn't crash until after I've been able to take a full photosphere, but usually the first two. It shows force close screen.
Netflix crashes after a few seconds to a few minutes. It does not show a force close screen, it just restarts the app.
Youtube won't load videos and when it does, it gives an error after a few seconds or minutes.
All flashlight/torch apps crash either on startup or after a few seconds.
I got tired of this, and didn't want to deal with Verizon's ****ty RMA service again, and since it seemed like it could be a software problem, I chose to root it and try to fix it with a custom ROM. I flashed CM9 and the problem persisted. Thinking it was too late to go back, I've just dealt with it until like a week ago.
Then I heard that a 4.2 update was coming to the VZW GNex, and returned to stock using this method (Would hyperlink, but don't have post count. It's the first result when you google, "Return to Factory State (Unroot and Relock) site:rootzwiki.com" without quotes. I flashed the JB files). Shockingly, the camera, Netflix, YouTube, and flashlight apps worked. However, when the 4.2 update came along, it broke everything again.
So that brings me to my questions:
Does anyone know of any way to fix this? Preferably without rerooting, but I'm still up for that if necessary.
Would I still be under warranty if I followed the linked method for unrooting?
EDIT: I'd also like to add that music playback is interrupted when either the camera or the flashlight app crashes.
go back to stock manually using this thread
Uelmm fuppofed
samersh72 said:
go back to stock manually using this thread
Click to expand...
Click to collapse
I'm already stock...
To reiterate: About a week ago I unrooted and flashed a stock 4.1 rom that fixed everything. When I got the OTA update to 4.2 everything broke again.
I also just did this, and it worked for a minute or so, but the apps are back to crashing now.
Hopefully the powers that be don't do a DMCA takedown on my youtube video, but I've uploaded an example of a video playback glitch that regularly occurs on my device. Does anyone else see this on their Note 10.1 2014 edition? Very annoying... SM-P600, 32GB, USA version, MK1 firmware. Not rooted.
http://youtu.be/gU6x1CLGa8E
So far, I must be in the less than 1% that have experienced this problem...
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
You can be sure that when somebody else had such problems, you will already find it here in the forum. So, no, never have such an issue. Also not over the network.
And, as mad squabbles already wrote: For more we need much more information.
madsquabbles said:
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
Click to expand...
Click to collapse
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
This type of glitch occurs on any kind of move I play, including those I put on the device (mp4, etc). For the ones I have put on the device manually (not through Google Play or the Hub), I've tried the following players: Dice, MX, Archos, and the stock player.
In all other respects, the device works flawlessly: no lag to speak of (except for the occasional stutter on the notifications pull-down, which seems to be the norm). It doesn't crash randomly and battery life seems normal (no less than 7-10 hours of screen on time, ~4% drain overnight. The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
sperho said:
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
Click to expand...
Click to collapse
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
Elim said:
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
Click to expand...
Click to collapse
Yes, I have the issue immediately after a restart.
sperho said:
The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
Click to expand...
Click to collapse
I just removed MaaS360 and rebooted. The glitch remains...
Factory resetting now. Will report back when I get it back online. I'll test video before installing any third party apps...
And.....it's still glitching after a factory reset.
First thing I noticed was that this scene is similar to super Mario live action movie
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
Click to expand...
Click to collapse
Indeed. However, movies are playing from the internal memory without any other significant activity going on. (no D/Ls, etc. just normal device behavior that is native to the OS) going on in the background. I also have played video in airplane mode...
fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time...
Click to expand...
Click to collapse
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
Elim said:
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
Click to expand...
Click to collapse
There is always *some* process running in the background... I have cleared all other applications while playing a movie, but really, should this be necessary? (Problem still remains) I've tried playing movies without any non-stock apps installed. Problem occurs. I've tried freezing as much bloatware as possible without rooting before installing third part apps. Problem occurs.
What I would like to explicitly know is this: has anyone rented a movie from Google Play, played at least 30 minutes straight while doing nothing but watching the movie, and saw any stuttering whatsoever during that 30 minutes. I can live with it if it is a suboptimal experience due to firmware (I'm on MK1, btw) if this is "normal" for this device. I could only hope that it would be fixed in a future firmware update if that was the case. However, I have a strong feeling that if I sent this in to Samsung, they'll fiddle with it for 10 minutes, see that it "seems" to be fine (except for this glitch, the device performs completely as-expected for an Android device), then it be returned to me with no action taken. I can live without this thing for a few weeks, but it will be extremely annoying if nothing is actually done about it. Given that this glitch is not reproducible on command, I fear it will be an ongoing thorn in my proverbial behind. Unfortunately, my return window has expired or else it would go back in an instant.
Used Kies to download and reinstall the MK1 firmware in case one of the OTA updates were corrupted. No joy. Still stutters. Samsung Live Chat help of no use. I expect a call or email from them telling me to send it in in the next 3-5 business days unless someone else states that they have the same tablet and sees this problem too, possibly confirming that it is a firmware/device combination issue.
Mmm this is weird, I have no problem with video playback (any supported format by this device)
I have no MK1 but MJ2 and maybe media scanner is working hard in background
Are you using external SD card and / or have many pictures?
sperho said:
And.....it's still glitching after a factory reset.
Click to expand...
Click to collapse
Try MX player if you just want to play it somehow
Sent from my GT-I9082
as far as i can remember with pc's.... if video card gets warm or hot, the screen starts to show glitches...
asifcheer said:
Try MX player if you just want to play it somehow
Sent from my GT-I9082
Click to expand...
Click to collapse
MX player shows glitches as well on movies that it can actually play. i.e., MX player doesn't play nicely with rented (digitally rights managed) movies from Google, which is the primary problem. Perhaps Android tablet users just don't rent movies all that much?
media scanner is working hard in background
Are you using external SD card and / or have many pictures?
Click to expand...
Click to collapse
Media scanner isn't working hard in the background as far as I can tell. No to the two questions.
Stock ROM, not rooted. Device worked fine before Marshmallow, now Netflix and MX Player both freeze video after approx 10 seconds of playback. Netflix customer support was no help but it really does seem to be something that Google broke with Marshmallow.
aiiee said:
Stock ROM, not rooted. Device worked fine before Marshmallow, now Netflix and MX Player both freeze video after approx 10 seconds of playback. Netflix customer support was no help but it really does seem to be something that Google broke with Marshmallow.
Click to expand...
Click to collapse
OTA or fresh install? I did a fresh install and don't have any problems.
Sent from my Nexus 5 using Tapatalk
aiiee said:
Stock ROM, not rooted. Device worked fine before Marshmallow, now Netflix and MX Player both freeze video after approx 10 seconds of playback. Netflix customer support was no help but it really does seem to be something that Google broke with Marshmallow.
Click to expand...
Click to collapse
I have the same issue with Netflix - audio streams fine but video stutters and then freezes after a few seconds. MX Player works perfectly for me though. Youtube also works fine, and I've streamed baseball games and highlights from the MLB AtBat app without issue.
I'm rooted and updated to Marshmallow using an OTA update file.
Other than the Netflix issue I find Marshmallow fantastic. Everything seems snappier and smoother. USB OTG mounting works flawlessly, even after uninstalling Stickmount. Battery drain during sleep is almost zero. I also no longer have resolution issues when outputting video using a SlimPort adapter - I used to need a ResolutionChanger app but no more.
My feeling is that the issue is with the Netflix app - it was updated for compatibility with Marshmallow but it is probably in need of further updates. Here's hoping.
mawells787 said:
OTA or fresh install? I did a fresh install and don't have any problems.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Aha! Good to know. I did a no-wipe update using NRT. After trying to revert back to 5.1.1 using NRT no-wipe, I ended up doing a factory reset
I'll try to upgrade now and report back.
On my Nexus 7 the apps BBC and ESPN along with Netflix and Google Play Movies & TV are all show video issues. The video on BBC and ESPN will only show in the lowest resolution (144p), while on netflix the video stutters and stalls while audio keeps going. On Google Play movies & tv video lags but only while streaming, if I download a movie it plays fine.
I made a bug report on AOSP issue tracker #189772 I have a feel that the issue is apps not caching correctly since the update to Marshmallow.
IDK...otherwise I love Marshmallow...I miss viper.
Running
ROM: Bad Boyz Nexus 7 stock rooted v2
Kernel: Elementalx 5.0
aiiee said:
Aha! Good to know. I did a no-wipe update using NRT. After trying to revert back to 5.1.1 using NRT no-wipe, I ended up doing a factory reset
I'll try to upgrade now and report back.
Click to expand...
Click to collapse
Sorry, Netflix is still freezing for me. However, other video services work fine.
Sent from my Nexus 7 using Tapatalk
i did a clean install. directly after flashing the 6.0 factory image, and installing the netflix app on the fresh sytem, everything works fine. even after rooting it is still working. but as i left the N7 alone for some time and then started netflix it started lagging like hell. without having canged a thing...
you need to disable battery optimising for video apps, as soon as i did that videos worked as usual.
settings, battery, three dots(top right), battery optimisation, tap not optimised then all apps, select the video apps and select Don't Optimise.
I havent tried all apps but it work for me on google movies.
Disabling battery optimization did not help for me with Netflix, unfortunately.
Same issue. Netflix freezes with marshmallow update Nexus 7 2013. Sound will continue to play, but video stutters and freezes.
Turning off battery optimization does nothing.
Any other suggestions out there other than flashing back?
Sent from my Nexus 7 using XDA Free mobile app
There has been a recent update to Netflix (3.15.2), has this addressed the issue?
Sadly, the latest Netflix update has not resolved the issue for me. All other streaming apps have (so far) worked fine. This was after a clean flash, stock everything, and a factory reset after discovering the issue, just to make sure.
The new Netflix update didn't resolve this issue. Every other app is working as intended.
Netflix and Google Play Movies and TV still stutter and lag while espn and NBC News video will only show in the lowest resolution. MX plays fine when playing a video file on my nexus, idk about streaming. All my video issues come solely when streaming.
Same issue here. Nexus 7 on Marshmallow fresh install. Everything works but Netflix. Battery non-optimization didn't work
Just got a Netflix update and while the issue isn't entirely resolved the app stutters a lot less, to the point that I would deem Netflix to be at least marginally watchable.
It's still freezing after a couple of seconds with the new update. Archer on Netflix was running fine, but Dr Who is freezing.
Just to add to the count, Netflix borked on Marshmallow. Awful stuttering. Clean install i.e. deleted all caches etc. and started as though it was a new device.
Just got off a chat with support:
So, yes I confirmed and we are currently testing it. You should get it working once we are done
Click to expand...
Click to collapse
Basically they are aware of the issue and are testing a fix.
I also have a video issue, but it is different. When I watch Youtube, many times the video will freeze while the audio continues to play. I've tried FC'ing the app, restarting, etc... but the video part of the playback keeps freezing. If I let the audio play eventually all playback will stop and it will tell me that it is buffering.
This does not happen on any other device on my network... just the Nexus 7. This has been happening since Android L, and even after I did a clean install of M. Any suggestions?
same here, the new update didn't solve the problem. but at least its good to hear that netflix is working on it.
Hello !
I made the march update yesterday, and now my touchscreen freezes if I don't use it for a few seconds. To make it work again, I have to lock/unlock the phone, or to tap the screen until it works.
It's probably a software issue, because it happenned just after the update. Does someone have the same problem ?
I'm having the same problem. It's the right 3rd of the screen that becomes unresponsive. If you swipe over on the left side of the screen, you will be able to use the right side again. This is my second day with this and it's becoming incredibly annoying.
I just realised it ! For me, the only responsive part is the left 4th of the screen. I hope Google Will fix it soon. I don't want to reset my phone.
I'm not seeing this issue... how long is it taking to freeze? also what are you guys running? stock or stock rooted?
I'm running stock. If you wait 5 seconds after the scroll bar vanishes, the right side of the screen is unresponsive. If you swipe the left side, it works again. It's really a problem when I'm doing remote desktop to my computer and when I'm playing candy crush.
---------- Post added at 04:26 PM ---------- Previous post was at 04:22 PM ----------
You should post any post March update issues you are having, here. https://productforums.google.com/forum/m/#!category-topic/nexus/other-discussions/2HXGtYoPwa4
I'm running stock too. It takes aproximately 6 seconds for the touchscreen to freeze.
I just tried to reboot in safe mode : it doesn't solve the problem.
theorime2 said:
I just tried to reboot in safe mode : it doesn't solve the problem.
Click to expand...
Click to collapse
Does it happen in recovery or bootloader?
I just received the update this afternoon and I'm encountering the same issue. Quite frustrating.
I got my Nexus 5X yesterday with exactly the same issue.. Flashing any older factory image did not help. :/
I wonder if opting in to the Android N beta would have any effect. Not sure I'm ready to commit to running beta on my only phone; but I am tempted.
sfringer said:
I wonder if opting in to the Android N beta would have any effect. Not sure I'm ready to commit to running beta on my only phone; but I am tempted.
Click to expand...
Click to collapse
On my phone the problem existed on stock rom (I tried 3 drifferent versions), cm13 and N preview. I do not think that flashing any other Rom would make any difference.
mrlollog said:
On my phone the problem existed on stock rom (I tried 3 drifferent versions), cm13 and N preview. I do not think that flashing any other Rom would make any difference.
Click to expand...
Click to collapse
Appreciate the information on your experience. Hopefully this is something Google can track down and is correctable in software.
Exact same issue for me since MHC19J. This is driving me nuts.
I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.
another day (not) in paradise
k.s.deviate said:
I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.
Click to expand...
Click to collapse
the best example: Open Wifi Analyzer (in Listview) wait for results and the tap the "Back" Button. (not taping or swayping around during the wifi scan process).
Open Wifi-Analyzer (Listview) wait for result and tap the Backbutton. It took 34 seconds and 34 tapps on the backbutton until the screen turns off, but no reaction until i activate the screen.
Nexus 5X
Stock
Build MHC19J; OTA
No Root Access
for me it's beginnig on entering the SIM-PIN. It takes a few tries to enter my PIN.
Sometimes it's the Back-Button (Back - Menu - Switching Apps)
And it seems to be on the left side of the screen
installed Apps:
3Kundenzone
Google Admin
Android Wear
Authenticator
Autokosten Komplett Pro
Barcode Scanner+ Simple
Google Chrome
Chromecast
Docs
Downloads
Settings
ES File Explorer Pro + Theme
feedly
Fing
Google Fit
Google Photos
Android Device Manager
Gmail
Google
Google Drive
Google+
Hangouts
Google Calendar
Camera
Contacts
Google Maps
Google Messenger
MyTechnisat
Google News & Weather
Google Keep
Google Play Movies
Google Play Music
Google Play Games
Play Store
Google Presentations
Pulseway
RD Client Beta
Calc
SafeInCloud
Shazam pro
Sonos
Speedtest
Stocard
Google Streetview
Google Tables
Teamviewer
Phone
tinyCam Monitor pro
Google Translator
Google Clock
Weather Pro
WhatsApp
Wifi Analyzer
Youtube
Google Cloudprint
Google Now Launcher
k.s.deviate said:
I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.
Click to expand...
Click to collapse
I'm running stock without root.
Reviewing the previous posters list of apps, the only things I have in common are the standard Google apps.
Stock without root.
The issue is still there even when rebooting in safe mode, so it seems to be unrelated to any installed app.
Time to RMA I guess.
Edit:
Just read this in a reddit thread:
Update: I've managed to fix my issue by reverting back to a 6.0.0 build and formatting the cache,system, and userdata using the fastboot tool during the new rom install.
Click to expand...
Click to collapse
Same issues here.. Just found that thread.. Got my phone yesterday and thought it might be a hardware issues and thinking of shipping it back.. But now..
Tried newest factory image unrooted, CM13, Bliss, DU every single ROM has it.
It also appears directly after bootloader I think, where you can lock your Phone before booting the real ROM.. It's a pain in the ass!
I have this too on my wife's phone. My 5x is fine. March update caused the right side of screen to go dead to touches after 6 seconds of non use...
So annoying ..
Hi, really want to get this tablet, but watched reviews saying it doesn't support Amazon Prime video streaming in HD. Is there a way round this or this an issue with all Xiaomi products. Everything about the tablet is excellent, but this is a deal breaker.
Thanks
If I'm not mistaken this only happens on the CN version - not 100% sure though.
I have global Version auf Amazon Prime Video is in sd
TheMrN1ko1 said:
I have global Version auf Amazon Prime Video is in sd
Click to expand...
Click to collapse
Do you know if Netflix and Disney+ works in SD or HD ?
flukk123 said:
Do you know if Netflix and Disney+ works in SD or HD ?
Click to expand...
Click to collapse
Netflix, Disney+, Sky works in HD. Netflix is offiziell Partner.
A bit rubbish no Amazon Prime HD. Wonder if they will ever get it certified.
2nd biggest phone manufacture in the world and can't even get prime hd
psp888 said:
A bit rubbish no Amazon Prime HD. Wonder if they will ever get it certified.
2nd biggest phone manufacture in the world and can't even get prime hd
Click to expand...
Click to collapse
I saw that in YouTube review
12:42
You can see at the bottom of the image that the video quality is HD.
He explains that at first the video quality was sd, then he removed the app and reinstalled it, and the quality became hd
Keyvannn said:
I saw that in YouTube review
12:42
You can see at the bottom of the image that the video quality is HD.
He explains that at first the video quality was sd, then he removed the app and reinstalled it, and the quality became hd
Click to expand...
Click to collapse
Can confirm, it does now play full HD 1080 after reinstalling the app. I guees it needs reinstall or else it won't update its whitelist for this device, even though there's no new update from the play store.
gorodoe said:
Can confirm, it does now play full HD 1080 after reinstalling the app. I guees it needs reinstall or else it won't update its whitelist for this device, even though there's no new update from the play store.
Click to expand...
Click to collapse
Also found that if uninstalling and reinstalling doesn't work, try deregistering your device in PrimeVideo's Device list.
I got license generate (iirc) error few hours after, and PrimeVideo were stuck in SD again, where uninstalling and reinstalling don't work. But deregister the devices and logging in again after reinstall made it work again.
So either Amazon did put pad 5 on their whitelist or this is just some bug in their software.
When I got the Pad 5 Amazon Prime only worked in SD. But I just checked again and I can now confirm that Amazon Prime is working in HD. I didn't need to reinstall the app. Maybe it got whitelisted by Amazon in the meantime.
The Amazon App was updated and now Amazon works fine. On my Redmi Note 10 5g Amazon in sd
flukk123 said:
Do you know if Netflix and Disney+ works in SD or HD ?
Click to expand...
Click to collapse
in global version of minpad including Netflix esn it work on full hd and hdr 10
ttaiw said:
in global version of minpad including Netflix esn it work on full hd and hdr 10
Click to expand...
Click to collapse
I got a bug on mine, not 100% sure what's the cause. But sometimes the Widevine become downgraded from L1 to L3 (usually when i realized why is my netflix stuck in SD), check DRM Info and DRM randomly becomes L3.
Fix that work: Clear all Storage for netflix (app and cache), restart the device. Then log back in into netflix.
not 100% sure but most likely caused by either dark more or reading mode, as it often triggers when those two were on.
EDIT: have tested it all, Dark mode, reading mode, adaptive color, dolby atmos, 60hz mode. this bug still exist
At this point I'm clueless to what might cause it. It happened sometimes regularly, just let the series or film plays for less than 5-10 minutes and the screen freezes but the sound kept playing. It would say "Device Failure occured. Please Try again (500.-116)." At this point, netflix logged out itself, and when you check DRM Info your widevine level will be downgraded to L3. Other devices work fine without issue.
Going to try factory reset I guess.
EDIT 2:
Have tried factory reset twice (One through factory reset in the settings and the other from recovery menu). It seems that's server side issue, as it happened in regular fashion at the time, but now without doing anything it doesn't happen yet.
EDIT 3:
Tried disabling Automatic Brightness, it work so far. I also think that the issue seems to happen when it was used in a dark room and not when using it them in a well lit room.
EDIT 4:
No clue, still trying few things, none of them work.
Etmors said:
I got a bug on mine, not 100% sure what's the cause. But sometimes the Widevine become downgraded from L1 to L3 (usually when i realized why is my netflix stuck in SD), check DRM Info and DRM randomly becomes L3.
Fix that work: Clear all Storage for netflix (app and cache), restart the device. Then log back in into netflix.
not 100% sure but most likely caused by either dark more or reading mode, as it often triggers when those two were on.
EDIT: have tested it all, Dark mode, reading mode, adaptive color, dolby atmos, 60hz mode. this bug still exist
At this point I'm clueless to what might cause it. It happened sometimes regularly, just let the series or film plays for less than 5-10 minutes and the screen freezes but the sound kept playing. It would say "Device Failure occured. Please Try again (500.-116)." At this point, netflix logged out itself, and when you check DRM Info your widevine level will be downgraded to L3. Other devices work fine without issue.
Going to try factory reset I guess.
Click to expand...
Click to collapse
Tried the fix for Netflix and it works.. screenshot before and after clear data plus restart. L3 Widevine back to L1. Global ROM
Upon checking via DRM INFO app. L3 is shown..
zeke125 said:
Upon checking via DRM INFO app. L3 is shown..View attachment 5431823
Click to expand...
Click to collapse
Usually restarting would reset it back to L1.
It seems I've found a temporary fix. Not 100% if this is the fix, though. I've had these L1 to L3 random downgrade today, every 10 minutes. One thing I haven't tried to disable is Automatic Brightness, I did, and voila it has not recurred anymore... so far.
So far IIRC these errors would always appear when I'm using it in a non well lit room.
Etmors said:
Usually restarting would reset it back to L1.
It seems I've found a temporary fix. Not 100% if this is the fix, though. I've had these L1 to L3 random downgrade today, every 10 minutes. One thing I haven't tried to disable is Automatic Brightness, I did, and voila it has not recurred anymore... so far.
So far IIRC these errors would always appear when I'm using it in a non well lit room.
Click to expand...
Click to collapse
I already submitted to feedback and would include your findings. What a weird bug this is
zeke125 said:
I already submitted to feedback and would include your findings. What a weird bug this is
Click to expand...
Click to collapse
I have submitted feedback days ago, no reply whatsoever though
Hello, I still have the same problem ... When I turn on the tablet I'm in Widevine L1, but when I launch protected content, it starts to reload after 10 minutes in SD, and I go back to Widevine L3 ... I tried all the operations described above, nothing seems to correct the problem.
corentin.dcr said:
Hello, I still have the same problem ... When I turn on the tablet I'm in Widevine L1, but when I launch protected content, it starts to reload after 10 minutes in SD, and I go back to Widevine L3 ... I tried all the operations described above, nothing seems to correct the problem.
Click to expand...
Click to collapse
It is just like that for the moment. Can't really tell if it was software related, or that there's some background homing stuff to xiaomi server to maintain Widevine and that their servers were busy at the time this issue appears, or some broken/buggy app/battery optimization that stops a service that's vital for widevine at random times(that's why a restart brings the cert back to L1??)
So far, there's no 100% fix, all you can do is reset the cert back to L1. Or just wait for few hours, as usually it only happen for few hours then it works again no issue for few days.
And if you browse the internet a bit, you can tell that many MIUI device with MIUI 12 suffer from this issue—downgraded L1 to L3 until restart. Which also includes requesting new cert via fingerprint payment settings (which doesn't exist for the MIUI os for this tab)
Here are my current steps:
Close the streaming app.
Hold the app > press the app info button (circled "i")
Clear all data (this will delete your downloaded video and your login)
OPTIONAL: Disable: Darkmode, Reading Mode, automatic brightness, and Adaptive colors. (I still have Dolby Atmos on, 120hz on, Vivid display with default temperature *Why Optional: Because not sure yet whether this does actually do anyhting. Cause it's really hard to replicate the issue, since this issue happen at random times. Sometimes the downgrade just happen reliably every x minutes over few hours whatever I do or change—which frustrates me and I just switch to another devices—or sometimes they don't happen at all for a few days.
Do a restart/Shutdown then turn on the device.
Log in back into the streaming service.