Touchscreen freeze - Nexus 5X Q&A, Help & Troubleshooting

Hello !
I made the march update yesterday, and now my touchscreen freezes if I don't use it for a few seconds. To make it work again, I have to lock/unlock the phone, or to tap the screen until it works.
It's probably a software issue, because it happenned just after the update. Does someone have the same problem ?

I'm having the same problem. It's the right 3rd of the screen that becomes unresponsive. If you swipe over on the left side of the screen, you will be able to use the right side again. This is my second day with this and it's becoming incredibly annoying.

I just realised it ! For me, the only responsive part is the left 4th of the screen. I hope Google Will fix it soon. I don't want to reset my phone.

I'm not seeing this issue... how long is it taking to freeze? also what are you guys running? stock or stock rooted?

I'm running stock. If you wait 5 seconds after the scroll bar vanishes, the right side of the screen is unresponsive. If you swipe the left side, it works again. It's really a problem when I'm doing remote desktop to my computer and when I'm playing candy crush.
---------- Post added at 04:26 PM ---------- Previous post was at 04:22 PM ----------
You should post any post March update issues you are having, here. https://productforums.google.com/forum/m/#!category-topic/nexus/other-discussions/2HXGtYoPwa4

I'm running stock too. It takes aproximately 6 seconds for the touchscreen to freeze.

I just tried to reboot in safe mode : it doesn't solve the problem.

theorime2 said:
I just tried to reboot in safe mode : it doesn't solve the problem.
Click to expand...
Click to collapse
Does it happen in recovery or bootloader?

I just received the update this afternoon and I'm encountering the same issue. Quite frustrating.

I got my Nexus 5X yesterday with exactly the same issue.. Flashing any older factory image did not help. :/

I wonder if opting in to the Android N beta would have any effect. Not sure I'm ready to commit to running beta on my only phone; but I am tempted.

sfringer said:
I wonder if opting in to the Android N beta would have any effect. Not sure I'm ready to commit to running beta on my only phone; but I am tempted.
Click to expand...
Click to collapse
On my phone the problem existed on stock rom (I tried 3 drifferent versions), cm13 and N preview. I do not think that flashing any other Rom would make any difference.

mrlollog said:
On my phone the problem existed on stock rom (I tried 3 drifferent versions), cm13 and N preview. I do not think that flashing any other Rom would make any difference.
Click to expand...
Click to collapse
Appreciate the information on your experience. Hopefully this is something Google can track down and is correctable in software.

Exact same issue for me since MHC19J. This is driving me nuts.

I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.

another day (not) in paradise
k.s.deviate said:
I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.
Click to expand...
Click to collapse
the best example: Open Wifi Analyzer (in Listview) wait for results and the tap the "Back" Button. (not taping or swayping around during the wifi scan process).
Open Wifi-Analyzer (Listview) wait for result and tap the Backbutton. It took 34 seconds and 34 tapps on the backbutton until the screen turns off, but no reaction until i activate the screen.
Nexus 5X
Stock
Build MHC19J; OTA
No Root Access
for me it's beginnig on entering the SIM-PIN. It takes a few tries to enter my PIN.
Sometimes it's the Back-Button (Back - Menu - Switching Apps)
And it seems to be on the left side of the screen
installed Apps:
3Kundenzone
Google Admin
Android Wear
Authenticator
Autokosten Komplett Pro
Barcode Scanner+ Simple
Google Chrome
Chromecast
Docs
Downloads
Settings
ES File Explorer Pro + Theme
feedly
Fing
Google Fit
Google Photos
Android Device Manager
Gmail
Google
Google Drive
Google+
Hangouts
Google Calendar
Camera
Contacts
Google Maps
Google Messenger
MyTechnisat
Google News & Weather
Google Keep
Google Play Movies
Google Play Music
Google Play Games
Play Store
Google Presentations
Pulseway
RD Client Beta
Calc
SafeInCloud
Shazam pro
Sonos
Speedtest
Stocard
Google Streetview
Google Tables
Teamviewer
Phone
tinyCam Monitor pro
Google Translator
Google Clock
Weather Pro
WhatsApp
Wifi Analyzer
Youtube
Google Cloudprint
Google Now Launcher

k.s.deviate said:
I've tried all versions except a full CM ROM. So stock, beta, and a few different AOSP builds. I cannot reproduce any screen issues being reported here.
Is there maybe a common app that you all share? No one has mentioned whether you are rooted or not.
Click to expand...
Click to collapse
I'm running stock without root.
Reviewing the previous posters list of apps, the only things I have in common are the standard Google apps.

Stock without root.
The issue is still there even when rebooting in safe mode, so it seems to be unrelated to any installed app.
Time to RMA I guess.
Edit:
Just read this in a reddit thread:
Update: I've managed to fix my issue by reverting back to a 6.0.0 build and formatting the cache,system, and userdata using the fastboot tool during the new rom install.
Click to expand...
Click to collapse

Same issues here.. Just found that thread.. Got my phone yesterday and thought it might be a hardware issues and thinking of shipping it back.. But now..
Tried newest factory image unrooted, CM13, Bliss, DU every single ROM has it.
It also appears directly after bootloader I think, where you can lock your Phone before booting the real ROM.. It's a pain in the ass!

I have this too on my wife's phone. My 5x is fine. March update caused the right side of screen to go dead to touches after 6 seconds of non use...
So annoying ..

Related

Horrible lag after running Super Hexagon

Sometimes when I launch Super Hexagon, the game runs terribly slow. It feels like it's running at 15-20 FPS instead of 60 FPS. The weird part is that this lag persists after I exit the game. The whole system becomes super slow with choppy animations.
I've tried killing the app and even clearing the data, but the only thing that seems to fix this is a reboot. I can reproduce this behavior after rebooting again. It usually happens on the 2nd or 3rd time I launch the app, but sometimes it can take up to 10 times of closing and launching. Holding the tablet vertically seems to trigger it faster (although I'm not completely sure if it's related yet).
I'm running completely stock KOT49H and version 1.0.5 of Super Hexagon.
I haven't been able to reproduce this on my Nexus 4 or my old Nexus 7 (2012).
Can anyone else confirm that this happens on their Nexus 7 (2013)? I'm just wondering if it's a bug/compatibility issue or if it's a problem with my device
Just a quick update: Tried changing to ART with and flashing the latest franco kernel (just to experiment), and it still happens in the exact same way
Eregoth said:
Just a quick update: Tried changing to ART with and flashing the latest franco kernel (just to experiment), and it still happens in the exact same way
Click to expand...
Click to collapse
I know this is a late response but I had the same thing happen to me twice tonight and I found your thread while googling for the issue myself.
Force closing the app doesn't help. It seems I have to reboot to fix it.
Have you by any chance figured out a fix? I'm running a 2013 n7 completely stock
chiefz0r said:
I know this is a late response but I had the same thing happen to me twice tonight and I found your thread while googling for the issue myself.
Force closing the app doesn't help. It seems I have to reboot to fix it.
Have you by any chance figured out a fix? I'm running a 2013 n7 completely stock
Click to expand...
Click to collapse
Haven't found a fix yet
It's clearly a software issue though, either with the game or the latest N7 2013 build. Maybe someone who's more skilled could check the debug log (or something) to figure out the cause.
Hey
EDIT:
to fix this problem, open your favorite file explorer..
navigate through android/data/(superhexagon package file name)
go to settings.dat
change vsync from 1 to 0
NsZebra said:
EDIT:
to fix this problem, open your favorite file explorer..
navigate through android/data/(superhexagon package file name)
go to settings.dat
change vsync from 1 to 0
Click to expand...
Click to collapse
Just tried this and it happend again (on the first try). Rebooted and triggered it again after launching the app 3 times.
Eregoth said:
Sometimes when I launch Super Hexagon, the game runs terribly slow. It feels like it's running at 15-20 FPS instead of 60 FPS. The weird part is that this lag persists after I exit the game. The whole system becomes super slow with choppy animations.
I've tried killing the app and even clearing the data, but the only thing that seems to fix this is a reboot. I can reproduce this behavior after rebooting again. It usually happens on the 2nd or 3rd time I launch the app, but sometimes it can take up to 10 times of closing and launching. Holding the tablet vertically seems to trigger it faster (although I'm not completely sure if it's related yet).
I'm running completely stock KOT49H and version 1.0.5 of Super Hexagon.
I haven't been able to reproduce this on my Nexus 4 or my old Nexus 7 (2012).
Can anyone else confirm that this happens on their Nexus 7 (2013)? I'm just wondering if it's a bug/compatibility issue or if it's a problem with my device
Click to expand...
Click to collapse
I confirm, the only solution is to reboot... Very annoying if it happens while you break a record
Wow, I am astonished by Google. It has been over a year now and this problem STILL exists, I am having the exact same problem as described in the OP with several apps. How come this problem gets so little attention? Should be well known by now.
All those fancy design changes but who cares about actual system stability.
^What apps? I've never had this problem and this is my first time reading about it.
It's up to the app developer to keep their **** updated to work well with new versions of android. Nothing to do with google.
yosmokinman said:
^What apps? I've never had this problem and this is my first time reading about it.
It's up to the app developer to keep their **** updated to work well with new versions of android. Nothing to do with google.
Click to expand...
Click to collapse
No way apps are supposed or even able to mess with the whole system like that and this bug doesn't happen on other devices like nexus 5 with the same apps so it's obviously just the device. I mean did you even read the thread you ignorant prick? The thread creator said too that he can't reproduce it with other devices such as Nexus 4 or Nexus 7 2012.

camera became super slow

Hello guys,
I'm writing here because I've been running some frustrating problems with the htc camera application on my M8.
I run stock firmware, stock rom. never did any kind of flashing-modding or whatsoever, although I am not completely sure since it is a second hand phone. When i got it, it came on kitkat. I then upgraded directly to marshmallow.
Here are my actual software information: Android 6.0 / Software number: 6.16.708.1 / Kernel Version: 3.4.0 [email protected] #1 SMP PREEMPT. Build number: 6.16.708.1 CL683910 release-keys.
I used the phone for one month without a problem. Then, for roughly two weeks my phone run minor random crashes with a very weird soft reset of certain application setting after the reboot. I.E: I had to log back again on all my app which required log in: spotify, wechat, even whastapp once, etc. Every time the home screen would show me the "how-to-use" tips as if it was the very first time I run the phone.
The camera became unusable: once opened, every button on screen was unusable. It didn't take photo, it didn't go to settings. nothing of nothing. It couldn't even show the bottom buttons for returning back to the home screen or managing the multi task. The whole interface seemed to be completely unresponsive.
Two days ago, I decided to factory reset through the recovery and reinstall everything.
Everything seemed fine.... but the camera.
It takes litteraly ages (7s more) to save photos. The interface is super laggy, I have to wait sensible seconds to go to settings or switch the camera mode. It is not as bad as it was before the reset, but it still unusable.
I have to mention that I have an sd card formatted as internal storage. However, since the problem persists, I formatted as portable and eventually I removed it completely. Despite this, the camera still does not work properly.
I tried to wipe the cache of the phone from the recovery. Nothing changed.
I also tried to run the phone in safe mode to see whether it was due to some application conflict. Problem still persists.
I am so frustrated, I really want my camera to work back again. I mean, I need it because I love taking picture with this phone ( I often go for photo shooting at night) and the htc camera application gives you a great Manual Mode which I cannot find in other 3d party applications.
Do you have any idea of what it might be?
Many thanks for having spent time reading this post.
I hope you can give some good feedback on this.
Cheers!
I have ran into the same problem. I even did a fresh install of viper rom. And still very slow.
This started happening less than a week ago.
Good afternoon,
The same problem occured to me last week.
This problem started after I restored apps from titanium backup.
I can point our how.
But.. After fresh wipe, all caches cleared. Camera seems to work fast again, no lag.
So check your phone space.. Free ram available.. And your use of titanium backup.
That helped me.
Let me know if this does something.
Regards,
WyCkson
I have the same problem it just started yesterday.
at the moment im using a another application to use the camera.
i want the stock camera working.
i have enough space and enough Ram.
why is it that the camera is so laggy.
NZR91 said:
I have the same problem it just started yesterday.
at the moment im using a another application to use the camera.
i want the stock camera working.v
i have enough space and enough Ram.
why is it that the camera is so laggy.
Click to expand...
Click to collapse
OK a fresh install of viper and camera works fine, after updating from the play store the camera is slow. I don't think this is a titanium backup issue, I think it's a new update for something on the device that's interfering with the camera
Fresh install again, removed Titanium Backup. Downloaded selected system Google apps and all HTC apps except for sense home. Camera worked fine. Restarted for the lock screen update and now the camera lags. Trying to figure out which app is doing it.
Hulkanator said:
Fresh install again, removed Titanium Backup. Downloaded selected system Google apps and all HTC apps except for sense home. Camera worked fine. Restarted for the lock screen update and now the camera lags. Trying to figure out which app is doing it.
Click to expand...
Click to collapse
After some 'auto updates', my camera started lagging huge ammount ~ 6 secs. plus other stuff. . .
Sounds like the same problem. Please post if you find out what's causing it.
same here
I just noticed crazy camera lag this morning (seemed to be working fine just yesterday). The Camera app was updated 6/23, so I assume its that. Can't find any other HTC apps that have recently updated; and no recent changes to the phone (Titanium restores or anything like that). Been on the same build of S.ROM for over a month, with no previous issues.
same here! ...
Hey guys I found your page during my research, since last night I cannot use my camera properly as you said huge lags occur and until that moment I cannot find a proper solution. But at least I found! The source of our problem is HTC SPEAK app. When I uninstall the app's updates camera became more stabyl and my phone's getting warm issues solved!
Good luck.
Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
3alfa3 said:
Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
Thanks, this solved my problem with the camera lag.
The same thing effects the 'Motion Launch Gestures' in Settings (Display & gestures). For some reason, it also uses language pack, same as camera app.
patriotturk said:
hey guys i found your page during my research, since last night i cannot use my camera properly as you said huge lags occur and until that moment i cannot find a proper solution. But at least i found! The source of our problem is htc speak app. When i uninstall the app's updates camera became more stabyl and my phone's getting warm issues solved!
Good luck.
Click to expand...
Click to collapse
worked for me! thks
I can`t seem to find the speak app?
3alfa3 said:
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
This worked for me, too! Thanks.
---------- Post added at 10:16 AM ---------- Previous post was at 10:13 AM ----------
ryanjsoo said:
I can`t seem to find the speak app?
Click to expand...
Click to collapse
Are you trying to uninstall the Speak updates, or the Camera app workaround in Post #12?
If you are trying to uninstall updates, you can find the app in phone settings under Settings>Apps>Speak. But for me, the option to uninstall updates is grayed out, and cannot be selected.
For the workaround: when you select "Voice Capture" in Camera app Settings, it will ask you to update the language pack. Select to update it. Then, once that is updated, the camera will work fine. You can leave "Voice Capture" on, or turn it off in Camera app settings; either way, the camera should work fine now.
The option to uninstall updates was also greyed out for me, but you can select the menu icon in the top right corner of the Speak app settings to make that option available. I did this and yes it did fix the laggy camera issue but did not fix the non-functioning gesture control. The workaround that 3alfa3 provided fixes both issues.
Thank you to everyone who has helped resolve this issue as HTC support were as much use as (insert your own witty line...)
3alfa3 said:
Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
I can confirm it worked for me too.
Enabled voice capture after couple of lags, and just hit the download button. Couple of seconds later baaam! Solved.
But Its really strange reason to lag. Curious about how you figured it out tough..
Many thanks.
Just uninstall HTC Speak ... i test this on 3 devices ...
Same problem here.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked <--- did the trick for me as well.
When will HTC wake up and fix this?

My Google keyboard keeps disappearing

Any permanent solution for that? I can clear data and it works. But it resets everything. And after a few days it disappears again. I can actually type but I see no keyboard.
I had the same problem on my Z Play with stock 7.1.1 (soak test). The Gboard disappaer and goes black. I have then force close in Settings, Apps, Gboard. Then it working again for a while.
Now I have switch to LOS14.1 and the problem isn't come again. Maybe the final release of stock 7.1.1 fix the problem, too?
But I really don't know if it's a rom problem or an app problem.
allrightlite said:
I had the same problem on my Z Play with stock 7.1.1 (soak test). The Gboard disappaer and goes black. I have then force close in Settings, Apps, Gboard. Then it working again for a while.
Now I have switch to LOS14.1 and the problem isn't come again. Maybe the final release of stock 7.1.1 fix the problem, too?
But I really don't know if it's a rom problem or an app problem.
Click to expand...
Click to collapse
I get this too a lot. Never happened when I was still using my LG G3, but ever since I switched to the Z Play it crashes sometimes or the keyboard just stays black.
IncendiaryPyro said:
I get this too a lot. Never happened when I was still using my LG G3, but ever since I switched to the Z Play it crashes sometimes or the keyboard just stays black.
Click to expand...
Click to collapse
But that's a software problem. On LOS14.1 I have not this issue. But here is all newest now That's feels so good
And would be interested to know if the problem by Motorolas Stock ROM or by Googles Gboard.
And I see that I have gotten the newest version of Gboard with the latest Open Gapps. Maybe it's enough to update Gboard? Otherwise moto has the bug in her firmwares.
Just enable Force GPU rendering on Dev settings and will be fixed
xSieg said:
Just enable Force GPU rendering on Dev settings and will be fixed
Click to expand...
Click to collapse
Thank you. I'll see after a few days if the problem is gone.
EvilDik said:
Thank you. I'll see after a few days if the problem is gone.
Click to expand...
Click to collapse
I would say that's the problem is by Gboard. Would try to update Gboard first. Then we would know exactly.
But don't know. Try Gboard update, then we see.
Had this problem also , seems to be solved with the latest gboard update a couple of days ago.
Me too. Started about 2 months ago, When starting Google search the keyboard appeared, disappeared, appeared. I often typed in an area exactly when the keyboard disappeared. Sometimes it seems to have crashed, no keyboard to see, needed to switch to a different keyboard and back to re-enable. Was happening about every second day. Then I found it it is active, but invisible!
All that crap ended last week after an update. Hope all the issues had the same reason which got fixed.
Not all issues are fixed. When activating Google Search bar, the keyboard sometimes still appears, disappears, appears. It's a really bad timing because every second time I start typing exactly in the moment when it disappears for a quarter second, and thereby deactivate it and start something else whatever is under the key I press (maybe the second key press if the first got used by deactivating, dunno for sure).

Android 10 - Google Chrome 'send this page' links not opening

Recently upgraded to Android 10 but whenever I use Google Chrome browser on my desktop to send links to my phone, the link appears as a notification on my A70, but when I click the link on the phone, nothing happens.
Not sure if it's a glitch in the software that will be fixed via the Play Store or whether it's the A70's firmware. Any ideas?
Other than that Android 10 seems to be running fine, battery life is worse but tolerable, and the only major glitch was when the touchscreen stopped working. I managed to reboot the phone using the side buttons and it's worked fine since.
Hope everyone is staying well and keeping safe!

Question Camera still crashing and rebooting P6P

Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19
As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)
Alekos said:
As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)
Click to expand...
Click to collapse
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#
redskykiter said:
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#
Click to expand...
Click to collapse
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.
Alekos said:
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.
Click to expand...
Click to collapse
thanks. I gave it a shot. It's only been random crashes....we'll see
I had troubles with my P4 XL randomly rebooting and it was caused by a lack of free storage, apparently Android 12 needs a certain amount of free MB/GB to properly work. The system doesn't warn you, it just causes bootloop/reboot issues, even said once that the Android system was corrupt and required a factory reset (I just normally rebooted and it worked, after that I cleared the storage). Do you have enough free storage?
Since I don't know how much A12 desires, I'd suggest to always leave at least 5GB free.
redskykiter said:
Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19
Click to expand...
Click to collapse
I am on my 3rd 6 Pro. I will tell you my first one was crashing on the camera andnit was indeed a hardware error. My next two 6 Pro's have NEVER frozen or rebooted. No camera problems. I recommend exchanging it through google.

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