RMA Failure. Options? - Nexus 7 (2013) Q&A

I recently sent my tablet in for repair, and they sent it back seemingly untouched. It came with a paper with my info on it, but under the section listing the issues and the repairs done, both were left blank.
To summarize my issue, it'll randomly freeze during use or idle (not usually idle though) and if I put any pressure on the top left corner of the screen. The freezing sometimes causes screen glitches and after a moment or two, it reboots.
So, What are my options for contacting ASUS and trying to get this fixed/replaced, and what can I tell them I've done to try and fix it that is within the realm of warranty. (Factory reset? Flashed a stock rom? )
Thank you on advance!
Sent from my Nexus 7 using Tapatalk

Are you based in the UK?
Sent from my Nexus 7 using XDA Premium 4 mobile app

sean_seddon said:
Are you based in the UK?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm based in the US, and the RMA was sent to Texas.
Sent from my Nexus 7 using Tapatalk

ASUS currently has my tablet for the 3rd time. All for the same issue (horrible flickering, screen turning off & on). The first two times they sent it back to me after performing a factory reset only, despite me telling them that I had done that numerous times.
After many many emails/chats/telephone calls I finally got them to agree to not send the device back to me without fixing the problem. I have recorded video of the problem which I e-mailed to them (not sure if that did any good or not).
Anyways, today I finally received word that they replaced the LCD panel and GPS module. My tablet will be shipped back to me today. My first RMA was in October. What a horrible mess this whole process has been.

Zargon335 said:
ASUS currently has my tablet for the 3rd time. All for the same issue (horrible flickering, screen turning off & on). The first two times they sent it back to me after performing a factory reset only, despite me telling them that I had done that numerous times.
After many many emails/chats/telephone calls I finally got them to agree to not send the device back to me without fixing the problem. I have recorded video of the problem which I e-mailed to them (not sure if that did any good or not).
Anyways, today I finally received word that they replaced the LCD panel and GPS module. My tablet will be shipped back to me today. My first RMA was in October. What a horrible mess this whole process has been.
Click to expand...
Click to collapse
If you don't mind me asking, who did you email?
From what I can tell all they did was pin a few stickers to my tablet and ship it right back. I'm not even sure they factory reset it. Lot of good it would have done.

Chocobubba said:
If you don't mind me asking, who did you email?
From what I can tell all they did was pin a few stickers to my tablet and ship it right back. I'm not even sure they factory reset it. Lot of good it would have done.
Click to expand...
Click to collapse
Someone named Aaron L, but the emails all went through [email protected]. This is the number I called: 888-678-3688. Calling seemed to work better than e-mail.

Related

Daily Steals Gsm Galaxy Nexus

Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
I just bought a Nexus yesterday form somewhere else for $100 more. But is a legit seller, super fast shipping, and I'm impatient so that 3 week wait would almost be worth $100.
Either way, if this deal works out good for you. I was just paranoid and actually paid a bit more to buy from a reputable seller and have peace of mind.
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
arzbhatia said:
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
Click to expand...
Click to collapse
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
arzbhatia said:
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
Click to expand...
Click to collapse
More legitimate than newegg.com ?
I was surprised to read those reports actually....
Sent from my HTC HD2 using XDA App
First post! Got mine from dailysteals as well when they had their promo a few weeks back (got mine mid Jan). Wait was a little over two weeks. And yes it was brand new and I've had no issues whatsoever.
Sent from my Galaxy Nexus using Tapatalk
I also ordered one yesterday from daily steals. Hoping for the best. I can't wait till it comes in!
I've had my Galaxy Nexus for quite a while. Ordered from Daily Steals as well. No problems to report here. Shipping took longer than I would have liked though.
Oh and if it makes a difference to anyone the one I got from them was a yakju.
Sent from my Galaxy Nexus using XDA App
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
El Daddy said:
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
Click to expand...
Click to collapse
I'm going to try to do this tonight most likely when I get home.
I'm hoping there is a way to access the internal memory without booting the device. Someone recommended adp connecting via the computer, and somehow accessing the internal flash memory.
I'm going to copy/paste a well written explanation that details what I've done, researched, ect. In case anyone else finds this thread and hopefully they'll find it useful..
I'm experiencing a similar issue with my international version unlocked gsm galaxy nexus. My device is still on the stock ROM, not rooted, and no modifications. It had been updated to the latest version of Android available for this device via an ota update. My carrier is Tmobile USA.
I got it a few weeks ago from daily steals.com unsubsidized, and had been experiencing intermittent and random restarts of the device. This started about four days after getting the device, and would happen 3-4 times a week, sometimes multiple times per hour.
I researched online and found that random restarts were a common issue with galaxy nexus devices, especially gsm versions, and that at the time there were no known solutions to fix this issue besides factory resetting. Some users claimed after a hard reset, the device continued to randomly reboot. Others noticed the reboot issue stop upon the reset, but only to manifest itself again over time.
After about a week or two of this intermittent reboot issue, the phone seemed to have stopped restarting, or at least if it was, I wasn't noticing it (i.e. It was in my pocket, or I was sleeping).
Now, after it performing perfectly (as far as I know) for about a week, I thought it might have been a fluke, and that uninstalling some programs and updating others solved the issue, and it was just a software conflict.
Unfortunately for me, I was wrong. This afternoon after unplugging my phone from the wall and turning it on, it begun to boot loop. The previous night, I had let the device's battery completely drain to the point where the phone shut off.
Now it's not even staying on for more than 10 seconds at a time before restarting. If I can manage to click into an app before it restarts, it loads up fine, then it freezes, and I hear a Pop sound from the device and it restarts.
I haven't tried hard resetting the device yet, as I'm hoping there's a way to recover some of my data on the device first.
I did however somehow manage to boot it into safe mode once accidentally, which didn't do much as it still rebooted within ten seconds.
Some possible explanations that I've read across the internet include
1) general Android OS error
2) issue with wifi being turned on
3) possible issue with corrupted Sim card?
I've managed to turn off wifi in the few seconds the device was last on, but it still rebooted.
I removed my Sim card entirely and tried to boot as well, to no avail.
I've contacted Samsung USA, but they don't provide support for my device because it's the international version. They gave me a phone number for the UK Samsung support office, but I cannot dial it, as I believe it might be restricted on my phone plan, and I need to get a calling card.
I sent daily steals an email regarding this issue, but I'm not really expecting much from them.
Have many other people experienced the boot loop issue? I've seen a few incidents so far. Is it software? Hardware related?
Evidently people with custom roms are experiencing this issue as well, meaning it's a hardware issue, a software issue that certain roms share the same code, or a driver issue.
What's sad it's that my HD2 with Android hacked onto it still works fine, even after going through the washing machine full cycle while on with a fully charged battery...
Any thoughts/advice?
Thanks in advance for responding.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC HD2 using XDA App
Ordered a GN from dailysteals on the 21st. It arrived at my door 8 days later. No issues with the brand new phone.
Ordered mine with the most recent sale. Received in about a week with the factory seal almost broken, but it was hanging on by just a little bit. The unit is brand new and no problems. Only thing was the adapter that dailysteals included for the charger did not fit the Samsung Euro wall charger. Luckily had another one.
Battery life has been fantastic so far. I took it out of the package turned it on and the battery lasted over 12 hours without a charge!
It is not a jakju unfortunately and I don't want to mess around with it. The Google Play store website shows it as a T-Mobile Samsung Galaxy Nexus too.
I bought my nexus when they had it on March 1st and I have no complaints. The phone came brand new in the box with the factory seal and has worked just fine since the day I got it. Even though I paid a little more then it is in I'm very happy with the purchase.
Sent from my Galaxy Nexus using Tapatalk

G3 Strange Behaviour, any help?

Hey everyone,
All of a sudden this afternoon I was struggling to respond via Facebook messenger and pull down the notification shade and then all of a sudden the phone was doing whatever it wanted selecting things on its own and generally ignoring my commands.
I did a factory reset but the issues remain and after doing a restore via a kdz file it seems that again the issues remain.
It seems like I can use the touch screen but everything requires me to hold the on screen selection down for a few seconds to get it to respond...
It's been working fine up to this point and I don't have a clue what's gone wrong...
Sent from my iPad using Tapatalk HD
Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
americasteam said:
Faulty digitizer? Have you tried pulling the battery and letting it sit for a few minutes?
Click to expand...
Click to collapse
Yeah done that but still nothing, was in a dialler a minute ago and all number keys worked fine but then other keys wouldn't and now number keys need holding down again too...
Sent from my iPad using Tapatalk HD
If I press rapidly on buttons on the screen it will respond first time to app icons etc, for example if i rapidly press on the back button and then press on the app icons with another finger it works straight away.
Otherwise I have to hold on a button for a couple of seconds before the touch registers...
Sent from my iPad using Tapatalk HD
Sounds like a defective unit, I'd return it asap.
Semantics said:
Sounds like a defective unit, I'd return it asap.
Click to expand...
Click to collapse
I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
Sent from my iPad using Tapatalk HD
matw01 said:
I'm leaving it off and with the battery removed to try again in the morning, would I need to send it back to LG?
I got it off amazon...
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
Semantics said:
How long have you had the phone? What carrier? I would think you could contact the seller and let them know you need a replacement unit. You might even be able to bring it back to the carrier store if its branded by one of the US carriers.
Click to expand...
Click to collapse
A couple of weeks maybe and it's a sim free European model, I live in the uk...
Sent from my iPad using Tapatalk HD
matw01 said:
A couple of weeks maybe and it's a sim free European model, I live in the uk...
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Semantics said:
I would contact the seller immediately and let him know the unit is defective. This is the first time I've heard of anything like this happening, I can't find another instance on the forums here.
Click to expand...
Click to collapse
I know, been working fine all day and then all of a sudden it went...
I will contact amazon, might have to go through lg though.
Sent from my iPad using Tapatalk HD
Checked my phone after leaving it over night and its still not working although part of the touch screen seems more responsive now it's still definitely got issues.
Call Amazon support, explain the problem. They should send you a replacement for you to get tomorrow morning even before you sent yours to them. Happened to me in the past in the UK (with my Galaxy S3), I was impressed by their customer support. They even asked me if I wanted a refund or a replacement, and it was 8 or 9 months after I had bought it!
Please help: different strange behavior
Today while I was on the google now screen my phone stopped what it was doing, vibrated, and took 4-5 photos with the flash (at 11:45am). This same behavior happened yesterday also, though I'm not sure what time.
My phone is still unrooted, running the google now launcher (installed from a downloaded apk, but updated from play store) and all other apps directly from play store. I didn't have any apps running that had access to the camera, so I am nervous that something is wrong with the phone.
Anyone else seeing similar behavior? Thanks!!!
spoke to LG but they have to check my imdi number which they can't do till monday

[Q] Home button no longer works, suggestions?

Sadly my Note's home button no longer works and I'm not sure why. Yesterday I woke up to find that my home button stopped working. Mind you, it's never been dropped or anything. No water exposure, nothing at all. I called Samsung and asked them about it and they said I could send it in for repair except it would take approx 3 weeks and I don't want to be without a phone for that long. I printed out the shipping label they gave me and went about the day. I went out that night and it started working for maybe 3 - 4 hours. After that it stopped again. Anybody know what it may be? And if I took it into ATT do you think they'd swap it out for a new one if I tell them the circumstance? Any help is appreciated. Thanks!
I had an issue with my note 4 home button and I called AT&T to ask what I should do because I was worried it would turn into a problem. They shipped a replacement phone to me and I simply sent the old one back. My situation was a little different because my home button worked, but felt extremely clicky which I thought was normal until my wife got the same phone and I realized hers was not like that. I think my replacement phone is refurbished since the battery feels much tighter in the back, but I would much rather take my chances with that over using a defective home button that could stop working at any time.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Just call AT&T and have a warranty refurb shipped out.
ryudosama said:
I had an issue with my note 4 home button and I called AT&T to ask what I should do because I was worried it would turn into a problem. They shipped a replacement phone to me and I simply sent the old one back. My situation was a little different because my home button worked, but felt extremely clicky which I thought was normal until my wife got the same phone and I realized hers was not like that. I think my replacement phone is refurbished since the battery feels much tighter in the back, but I would much rather take my chances with that over using a defective home button that could stop working at any time.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
raduque said:
Just call AT&T and have a warranty refurb shipped out.
Click to expand...
Click to collapse
Thank you guys for the feedback, I'll drop them a call later today and see what they'll do. I'll post the results.
d10nt3 said:
Thank you guys for the feedback, I'll drop them a call later today and see what they'll do. I'll post the results.
Click to expand...
Click to collapse
No problem, Good luck. I am sure they will help you. Also come to think of it, couldn't the launcher you use also cause that? I would check your default action for home button in the application defaults and see what it is assigned to. Mine is apex launcher since that's what I currently use. Hope that helps.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Try a factory reset and see if that work? its a last resort anyways.
ryudosama said:
No problem, Good luck. I am sure they will help you. Also come to think of it, couldn't the launcher you use also cause that? I would check your default action for home button in the application defaults and see what it is assigned to. Mine is apex launcher since that's what I currently use. Hope that helps.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
falgun said:
Try a factory reset and see if that work? its a last resort anyways.
Click to expand...
Click to collapse
Sorry that it's been so long since I replied. I did try changing the launcher to the stock one from nova, and then to go launcher and that didn't help.
I went ahead and called the warranty department and talked to a lady and she tried to walk me through some things. I found out that ATT can remotely see you phone through this because she was describing where I was at and was talking to me about things I was doing, such as backing up my phone, going through sms, etc. She could also see what apps I updated and the times. I'm not too sure how I feel about them having that sort of access. I ended up factory resetting it and that didn't do anything for me so they said they'd send me a new one out.
A few days after I got a brand new note in the mail. Just the handset though, no s pen, battery, or back cover. I had to keep that from mine. I boxed the defective one back up a few days later and sent it back. Yesterday I got a text saying that ATT received the device and sent it off to their warranty center.
I think that about sums it up. They were pretty easy going about it so that was cool. I had a feeling it was going to be more of a hassle and it wasn't, so that's a big plus for them. I don't think there's much more to it. Everything was free of charge by the way. Thank you guys for your help, I really appreciate it.
d10nt3 said:
Sorry that it's been so long since I replied. I did try changing the launcher to the stock one from nova, and then to go launcher and that didn't help.
I went ahead and called the warranty department and talked to a lady and she tried to walk me through some things. I found out that ATT can remotely see you phone through this because she was describing where I was at and was talking to me about things I was doing, such as backing up my phone, going through sms, etc. She could also see what apps I updated and the times. I'm not too sure how I feel about them having that sort of access. I ended up factory resetting it and that didn't do anything for me so they said they'd send me a new one out.
A few days after I got a brand new note in the mail. Just the handset though, no s pen, battery, or back cover. I had to keep that from mine. I boxed the defective one back up a few days later and sent it back. Yesterday I got a text saying that ATT received the device and sent it off to their warranty center.
I think that about sums it up. They were pretty easy going about it so that was cool. I had a feeling it was going to be more of a hassle and it wasn't, so that's a big plus for them. I don't think there's much more to it. Everything was free of charge by the way. Thank you guys for your help, I really appreciate it.
Click to expand...
Click to collapse
That was basically my experience with them as well. Glad you got the replacement and the issue is resolved.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

[Q] touch not working sometimes, lagging on everywhere

hi everyone,
i bought m9 maybe a month ago but i have serious problems with it since the first day i get it.
1. sometimes (this means 8-9 times in a day) screen is working everything is fine with screen(3g arrows changing or time is changing) but touch is not working. nothing happens when i touch anywhere of screen, home back buttons also. if i press power button to wake and then power button again to wake up everything continues to work correctly. i mean touch is starting to work immediately.
2. in same frequency with 1st sometimes there is lagging on screen. i dont know how can i describe this but it's like i'm seeing the shadows or trails or traces of previous screen.
btw i'm using developer edition 1.31.617.30
any helps will be appreciated because this is really annoying and i miss my one m8
I know what you mean. I placed a post on this couple of days ago.
There was no response.
Today I factory reset mine.
So far so great....hopefully it stays this way.
Do you have yours rooted? I haven't rooted mine yet. First I want to see if my device isn't faulty so I can send it for service without any hassle.
But I had a feeling that it had something to do with ads popping up in my apps.
Since I did a factory reset i notice some apps that function more properly now.
Keep you posted.
Sent from my HTC One M9 using XDA Free mobile app
thanks for the reply but what you mean by factory reset. is it in the settings menu of android. what i'm asking is did you do the factory reset from android menu or bootloader?
mine was a taiwan origin phone and i resetted it and problem still was the same then i made my phone s-off and changed mid and cid to install developer ruu. and now it's developer edition but everything about these problems are still the same.
I gave mine a factory reset from the menu. But by the sound of it..it looks like a hardware problem, since you gave yours a complete software overhaul.
Hopefully mine stays ok now. If not...we both have a faulty unit.
Good luck with yours.
Sent from my HTC One M9 using XDA Free mobile app
thanks, i hope yours will go well.
btw anyone have any idea about does s-off breaks the warranty. and can i send my phone to warranty in usa while i bought it from hongkong?
Mine wasn't fixed by the factory reset. I guess it's a hardware fault. Mine gets replaced by my provider. No questions asked. Gets picked up and replaced.
Hopefully yours gets fixed under warranty. Since its a hardware fault. They have to prove you broke it by unlocking and flashing different software right?
Good luck.
Sent from my HTC One M9 using XDA Free mobile app
dannylow79 said:
Mine wasn't fixed by the factory reset. I guess it's a hardware fault. Mine gets replaced by my provider. No questions asked. Gets picked up and replaced.
Hopefully yours gets fixed under warranty. Since its a hardware fault. They have to prove you broke it by unlocking and flashing different software right?
Good luck.
Sent from my HTC One M9 using XDA Free mobile app
Click to expand...
Click to collapse
thanks. i'll send it to warranty in my country.
i'm thinking about going back to completely stock version that i bought and s-on again. but cannot find the cid and mid info of my original 1.32.709.6 firmware. do you have any idea about this?
I got the T-Mobile variant here (I am recharging it for the first time so I am leaving it uninterrupted) but I immediately got the 400+MB update and as of now (stock, no root just yet) the phone is completely lag free even with power saver mode on.
Sent from my HTC One using Xparent Gray Tapatalk 2
JohnCorleone said:
I got the T-Mobile variant here (I am recharging it for the first time so I am leaving it uninterrupted) but I immediately got the 400+MB update and as of now (stock, no root just yet) the phone is completely lag free even with power saver mode on.
Sent from my HTC One using Xparent Gray Tapatalk 2
Click to expand...
Click to collapse
Welcome Aboard, Great to see you join the party.

Bootloader loop question warranty

In not an expert at unlocking phones or anything but I think my phone has the bootloader issue. At times it freeze and then either stays frozen for a bit 5 - 10 min or so it then reboots itself, it I'll rest the phone to get it unfrozen. It is doing it multiple times a day and becoming more and more frequent.
Does this mean that I'm getting closer and closer to complete failure, and I need to back up everything in the phone and get replacement.
The warranty​ from Google is over. Bought October 2015. I may have extended warranty through my credit card. What would all of the experts on this suggest?
I would love any and all help and suggestions.
Sent from my Nexus 5X using Tapatalk
Well Surprise surprise. Google said they would replace. I'll send it back and set of the phone they send didn't have the same problem. Can I get a wahoo! Happy dance.
Sent from my Nexus 5X using Tapatalk
If you send it for repair, will your personal data get wiped or do they send it back all intact?
KTroopA said:
If you send it for repair, will your personal data get wiped or do they send it back all intact?
Click to expand...
Click to collapse
They will probably replace motherboard, so internal storage will not be the same.
gingus7 said:
In not an expert at unlocking phones or anything but I think my phone has the bootloader issue. At times it freeze and then either stays frozen for a bit 5 - 10 min or so it then reboots itself, it I'll rest the phone to get it unfrozen. It is doing it multiple times a day and becoming more and more frequent.
Does this mean that I'm getting closer and closer to complete failure, and I need to back up everything in the phone and get replacement.
The warranty​ from Google is over. Bought October 2015. I may have extended warranty through my credit card. What would all of the experts on this suggest?
I would love any and all help and suggestions.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I had the same issue, though my phone is dead. I had actually gotten it to where I could ADB the firmware, and it eventually got pretty far into the 4 colored circles until it started bootlooping. Now, it is completely dead.
I had just backed up my photos, but I did lose other app data that I had not backed up recently. Not a whole lot since most apps now backup online these days. But if I get a replacement LG phone, I will always backup on a schedule.
There was an XDA article where LG has a class action against it for the G4 for using solder that doesn't hold up to the heat or heating/cooling cycles. The 5X was added to that lawsuit as well as other phones in April.
This is the first phone that has actually died on me since I dropped a Nokia 8320 into water. I even have my Motorola V600, Razr, BB 8320, and more recent phones that all still work. It amazes me that LG hasn't figured out how to fix this problem since it seems to affect a lot of their models.

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