Develop Bugs

HTC Warranty Workaround ?

I read through few posts about people being able to claim their warranty even after unlocking their bootloader , now these people had almost the same problem ..there screen wouldn't display anything or their phone wouldn't boot up at all. So I guess HTC won't check for your warranty if your phone is not booting up ...they'll just check your bill and see if its under warranty and do it for free ...
Sent from my HTC One X using xda app-developers app

Well I've seen people get away with this, but I still darent unlock/root.
Because I know what my luck is like and I would be the only one that doesn't get repaired !!

It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
lol sounds like a good plan, now everyone who needs repair will burn it's phone and get new replacement under warranty

Awt67 said:
It took me 4 weeks to pluck up the courage to unlock my phone and I'm glad I did. I now have no warrenty but I do have an awesome phone.
Also I heard that if your phone is completely dead there is no way to tell if the phone is unlocked or not. So there is a reasonable chance you'll get your phone replaced.
Click to expand...
Click to collapse
Yeah I've been debating for about 3 weeks now, would you really say its worth it?
What ROM you using?
And, about the warranty, what does completely dead mean?
Not booting?
Or bricked etc?
Cheers mate.

I am using Cyanogen Domination 10. It is still work in progress but it stable enough for everyday use. I would also say if you do unlock your phone try roms other as well because they all offer something different.
Dead as in bricked, although if you follow unlock steps carefully there is little chance of bricking your phone

I unlocked my phone the day I bought it ... I'm not regretting it all but the little yellow spot in the bottom left corner is annoying sometimes ..
Sent from my HTC One X using xda app-developers app

lets just make this clear, its certainly posted here already in many many threads...
if you read the unlocking stuff properly on the htc website, it clearly says that the warranty will be invalid for anything caused by unlocking the bootloader
so if you have a blatant hardware problem, ie the wifi antenna problem, they still have to repair it foc
so basically, unless you brick your device, you still have a warranty.
they might try insisting on replacing the main board for a cost, which i've heard quite often. the wifi fix requires changing the main board anyway, so for at least that problem, they shouldn't charge to fix.
still, it does depend on the type of problem as to whether you could convince them not to change the main board..

[Q] Fried eMMC chip Desire Z

Hi everybody,
After having tried to sort this mess out myself for days now, I feel that I am all out of options. I hate to have to bother you with this problem, because I'm sure I'm not the first one that has a fried Desire Z, but I really hope somebody can help me out. It seems that none of the solutions I have seen to revive this phone work for me.
Okay, so after having made that apology for wasting your time beforehand, let's see if somebody has any idea how to make my phones heart beating again.
The phone in question is the HTC Desire Z. It's not rooted and it's S-On. Honestly, before my phone died I did not even know what H-boot, fastboot, rooting or S-On meant. I had never heard of a bootloader before, but I've tried to educate myself on the matter as good as I could.
Anyway, it died after I tried to install a bunch of Market updates. Google taught me that that is how the phone dies for most people.
During the Market updates the phone froze, and I pulled the battery. After inserting the battery again, the phone got stuck in a boot loop. Pulling the battery yet again fixed that issue, and the phone booted fine.
And that's when I got stupid and decided to run the Market updates again. Long story short: Phone froze again, I pulled the battery, and now the phone is stuck displaying the HTC logo (without the "'Quietly Brilliant" slogan underneath) on a white background.
First thing I did was calling HTC support, just to find out the phone is not under warranty anymore. So I'll have to mess with it myself, hopefully with you guys trying to hold my hand during the process...
The phone will still boot in H-boot.
If I select FASTBOOT I can still communicate with the darn thing when it's hooked up to my computer's USB-port. So at least that part still works. I installed the Android SDK on my computer so I have fastboot on it.
Selecting RECOVERY will make the phone reboot. After displaying the HTC-logo for about 5-10 seconds it will display a fancy looking icon of a phone with a green arrow for a couple of seconds (I can try and make a photo of it if anyone wants to see it?), and after that the screen goes dark. Then it will vibrate 7 times, and that's it.
Selecting FACTORY RESET just instantly freezes the phone in H-boot.
I did find a couple of topics on this forum that looked helpful, but I just cannot figure out how to make it all work.
Here is one that looked very promising:
"[GUIDE] Booting an Android System when only Recovery is at your disposal"
http://forum.xda-developers.com/showthread.php?t=1572924
However, my problem is that Recovery is not at my disposal.
And that is where I got stuck. What is also not very helpful is that my phone is not rooted and it's S-on, and I can't find out how to root a unresponsive phone with which I only have FASTBOOT access. I don't even know if that is possible at all.
So yeah, again:
A completely stock Desire S with a fried eMMC chip and no working recovery in H-boot...Any ideas, or am I just really, really screwed? With my own research I've come to conclude the latter, but I so sincerely hope someone can prove me wrong...
EDIT:
For what it's worth, here is the H-boot information
VISION PUT SHIP S-ON
HBOOT-0.85.0013
MICROP-0425
RADIO-26.10.51.26
eMMC-boot
Apr 11 2011, 23:36:27

Yeah probably screwed... sorry
http://forum.xda-developers.com/showthread.php?p=33917375
Sent from my HTC Vision using Tapatalk 2

Hey, thanks for the reply. You are kinda confirming what I had already found out.
Guess all that is left to do is to take a hammer to my Desire Z brick, and to start to learn how to live life without a cell-phone and internet everywhere you go. Well, I guess we all did that 10 years ago.

Did you try the ruu... unlikely but last hope
Sent from my HTC Vision using Tapatalk 2

Thanks for your reply, demkantor.
No, I have not tried the RUU. And I'm sorry for having to ask this, because I'm sure you have answered this question a million times already, but can you explain to me what you mean by that?
I did run the "fastboot oem check_emmc_mid" command, and my chip showed up as the Samsung. So that doesn't look good.

It stands for ROM utility update or something like that, its what HTC uses for a full update to their phones when not done through an ota.
the thread I linked you too has a heading like stuck in boot loop not rooted
There I suggest trying to boot in same mode, factory reset or flashing latest ruu, unfortunately with a stock phone there isn't much else to do. But if all fails it more or less insures you have the bad chip and it has lost the ability to read and write to it.
Instruction to flash the ruu or in the HTC website, link in that post to it, just simple fastboot commands
Sent from my Nexus 7 using xda premium

demkantor said:
It stands for ROM utility update or something like that, its what HTC uses for a full update to their phones when not done through an ota.
the thread I linked you too has a heading like stuck in boot loop not rooted
There I suggest trying to boot in same mode, factory reset or flashing latest ruu, unfortunately with a stock phone there isn't much else to do. But if all fails it more or less insures you have the bad chip and it has lost the ability to read and write to it.
Instruction to flash the ruu or in the HTC website, link in that post to it, just simple fastboot commands
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Thanks again for replying so quickly, demkantor.
I will look at that thread, and try flashing the latest ruu, and report back here. Although I guess we both kinda know my phone is completely dead already, at least I want to have tried every possible solution for a stock phone.
I'm just kinda upset with this whole business. This was not a cheap phone when I bought it, and all HTC has to say is: Sorry, your warranty ran out in August. There was a 16 month warranty on this phone, but of course the darn thing decided to die right after that.
I can still send it in for repairs, but I'll be looking at 250 dollars to have it fixed. That's money I don't have.
Any other comparable phone I can get on ebay will run about 150-200 dollars, and that's also something I was not expecting to have to shell out, especially with Christmas coming up.
And because I don't have a back-up cellphone, and no land-line, it just means that I'm pretty much completely cut off. I mean, on one hand it's really peaceful not to get any phone calls, but it's mostly just outright frustrating.
I can't believe there is not an extended warranty or something on these phones, because I'm sure that HTC is very well aware of this problem by now. Although the lady from HTC-support told me that I was the first person ever she talked to that had this problem.
Oh well, I'm just venting right now, so I'll stop typing, start flashing the ruu, and report back here in a little bit.
And thanks again demkantor, for your willingness to reply to questions that have been asked a million times already...

May I suggest buying a cheap g1 to have as a backup incase another similar thing happens, they are quite inexpensive now and are probably one of the best made smart phones, not to mention still somewhat developed on. Also consider finding another g2 or mytouch 4g slide if you want a qwerty, or for more money the samsung relay 4g seems promising.
For me personaly, although my opinion on htc has dropped tremedously over the past year or two, the g1 and g2 are just amazing phones for their time and to this day I can not find a better phone to suit my needs then the g2/dz regardless the price.
If you are in desperate need I used to buy and refurbish to sell both g1s and g2s (along with other phones) but have stopped selling for a few months due to school and getting married and all sorts of personal things keeping my side buissness moving (also fix and repair cars, motercycles etc) but if you can't find or need a reputable seller feel free to pm me as this is the last week of finals ill probably do some more of this soon
Sent from my HTC Vision using Tapatalk 2

demkantor said:
May I suggest buying a cheap g1 to have as a backup incase another similar thing happens, they are quite inexpensive now and are probably one of the best made smart phones, not to mention still somewhat developed on. Also consider finding another g2 or mytouch 4g slide if you want a qwerty, or for more money the samsung relay 4g seems promising.
For me personaly, although my opinion on htc has dropped tremedously over the past year or two, the g1 and g2 are just amazing phones for their time and to this day I can not find a better phone to suit my needs then the g2/dz regardless the price.
If you are in desperate need I used to buy and refurbish to sell both g1s and g2s (along with other phones) but have stopped selling for a few months due to school and getting married and all sorts of personal things keeping my side buissness moving (also fix and repair cars, motercycles etc) but if you can't find or need a reputable seller feel free to pm me as this is the last week of finals ill probably do some more of this soon
Sent from my HTC Vision using Tapatalk 2
Click to expand...
Click to collapse
Hi demkantor. Well, to be honest, after this fiasco of a phone I'm done with HTC. Needless to say I will never want to buy another Desire Z, because who's to say that one is not just gonna die soon? Also, my previous phone was a TytnII (also made by HTC, running Windows Mobile 6.1), and that thing was incredibly slow out of the box, and gradually got worse and worse over time. Apparently the Tytn II has a graphics chip that HTC never bothered to make a driver for, hence the screen is incredibly slow when doing things like scrolling through a menu or webpage.
HTC has now proven twice to me that they don't give a crap about their products, so neither am I going to.
That being said, I did try to flash the RUU with the link you provided, but it doesn't work. The updater tries to reboot the boot-loader and that makes my phone freeze up.
So I guess that's totally it then? Phone is dead, and that's that.

Yeah that's too bad, phone is shot. The g2/dz had two different chips, one great and one prone to failure. I have been liking the build quality of Samsung a little more as of late, but the older HTC's do seem better. The g1 suggestion is just to have a cheap sturdy backup, but you will probably want a more advanced phone for daily use.
There are always one of the various nexus models, but none come with a hardware keyboard. So if you need one and want to stay away from HTC consider the relay 4g by Samsung.
Sent from my Nexus 7 using xda premium

demkantor said:
Yeah that's too bad, phone is shot. The g2/dz had two different chips, one great and one prone to failure. I have been liking the build quality of Samsung a little more as of late, but the older HTC's do seem better. The g1 suggestion is just to have a cheap sturdy backup, but you will probably want a more advanced phone for daily use.
There are always one of the various nexus models, but none come with a hardware keyboard. So if you need one and want to stay away from HTC consider the relay 4g by Samsung.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Hi demkantor, Right, that's what I thought. Phone is shot. I'm gonna smack the hell out of it with a hammer now, just to get some frustration out of my system. Thinking about uploading that to Youtube, just to see how many kids out there will reply with a: "why did you kill a perfectly good phone?..."
If only this one would have come with the Sandisk chip. Who would have guessed it was possible for the eMMC to die this quickly? Little over a year and a half old, and always babied the darn thing. Not a scratch on it, never dropped...
Thank you for the G1 suggestion, but I'd rather save up a little longer and then buy a phone I do like. Guess I might have to do without the qwerty-keyboard in the future, because there are not a lot of phone out there with that option anymore.
I'll take a look at the relay 4g by Samsung. In the meantime, I did send you another PM...:good:
EDIT:
Yeah, the 4G looks like a nice phone, but is:
1) Way out of my budget
2) It's a T-mobile phone. I have an AT&T simcard...

Well, I can't believe there's no way out with HTC?!?!?!?
My backup phone is a brand new htc desire Z. ( I guy from my cell pohone provider get rid of it since they are ''old'').
Played some months with it, take it when my daily desirez had some trouble with custom roms...
So my unused back up desire z with stock rom (no-rotted), just get what you described!! Tried everything, looks like fried emmc.
Got the 7 times vibrate, htc logo, freeze on ruu restore...
what a waste...

Hi oVeRdOsE. Yeah, it's just outright ridiculous, how quick these phones with the bad eMMC's die. And HTC just doesn't care.

RUU !
RUU option from fastboot is your best chance of *trying* to save it !!
Else you could try and replace/repair the eMMC yourself !!
the Desire Z is still better then others in the market ! try ur best to save it !

mohnish.killer said:
RUU option from fastboot is your best chance of *trying* to save it !!
Else you could try and replace/repair the eMMC yourself !!
the Desire Z is still better then others in the market ! try ur best to save it !
Click to expand...
Click to collapse
I understantd, but still, my dz is almost new...
RUU is just running for ever, do nothing.

with a fried chip your emmc can not read/write to some or all partitions making an ruu not an option. The only thing to do is boot from sd if you were rooted, if not time to get another phone, it sucks but yeah...
Sent from my HTC Vision using Tapatalk 2

demkantor said:
with a fried chip your emmc can not read/write to some or all partitions making an ruu not an option. The only thing to do is boot from sd if you were rooted, if not time to get another phone, it sucks but yeah...
Sent from my HTC Vision using Tapatalk 2
Click to expand...
Click to collapse
Is eMMC replaceable?

If you own a factory machine to solder a new one in, if you were super good at it, soldering by hand would be extreamly difficult and getting a new chip to solder in would be hard as well. Then you would need to JTAG the new firmware onto the new chip... I'd just buy a new phone or buy a new motherboard
Sent from my Nexus 7 using xda premium

demkantor said:
If you own a factory machine to solder a new one in, if you were super good at it, soldering by hand would be extreamly difficult and getting a new chip to solder in would be hard as well. Then you would need to JTAG the new firmware onto the new chip... I'd just buy a new phone or buy a new motherboard
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Asking cuz i saw someone in forum have replaced it for like a 15 euros.I wouldn't try cuz i'm to nervous and will send it to the wall as a result If it was bigger...well i could make it. I know a guy who can do it. Actually he root my phone, cuz i didn't do it right after i bought it and didn't want to lose everything on phone. He has this little toolbox, that attaching to sim port and root in a 5 minutes or less

Yes, you could replace the eMMC chip, but to do BGA soldering you need special equipment and you need to be pretty skilled. Because of the known problem with the HTC Desire phones, the Chinese jumped on the bandwagon and are offering eMMC chips that come pre-installed.
This basically means that you don't need JTAG to put new firmware on the chip. After soldering it'll boot straight up.
You can buy one of these chips here, for example:
http://www.parts4repair.com/htc-desire-s-sandisk-sdin5c2-8g-nand-flash-chip-with-f/
Another fun fact is that the replacement chip is 8GB. But, as others said before: You need skill and the right equipment. I have a soldering iron and some basic skill, but I'm not even going to attempt to do this.

HTC Warranty Process

So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?

Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.

danielhep said:
So I have an HTC One from Verizon that is having issues with the camera; it won't focus on anything more than a foot or so away.
I've tried alternate camera apps, and it doesn't fix the focusing issue.
So, I'd like to send this phone back under warranty. How is HTC's repair process? When they can't repair a phone (which they should be able to do), they will replace it with a refurbished phone.
So, I can either send the phone in to HTC, in which case they will probably repair it and send it back. If they are not able to fix it, which is unlikely, they will give me a refurbished version. I consider this option risky, because I either get my phone taken apart and
The other option is to get a new phone from Costco. I can't get another HTC One, because for some reason they'll only send me a refurbished one. If I'm going to be going for refurbs, I may as well just try HTC's warranty process. However, I am able to get a new LG G2 or GS4. I don't want either of these phones because I don't like the plasticy feel, but it's much lower risk. I don't want to be stuck with a messed up phone and I can't keep sending it in to HTC. My return period from Costco is about to end too, so I can't send it to HTC and then change my mind and get Costco to replace it after I've already gotten it back from HTC.
So the basic question is, can I trust HTC to properly fix the phone? I really don't want to have to get a different phone, but I don't want to keep having issues. Anyone have experience with their warranty process?
Click to expand...
Click to collapse
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

brholt6 said:
The process is really easy. I just got mine back on Wednesday. You won't get a refurb...you'll get your phone back. And, if you have any gaps or anything like that in the build of the phone, they'll be gone too. You won't have to return it multiple times if you go through HTC (using a Verizon exchange you might since they'll give you a refurb...maybe that's what this guy is talking about?) If you're s-off and unlocked, just relock and remain s-off.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
EtherealRemnant said:
Return it.
If you read the camera thread, it becomes clear that people are returning their device multiple times and a number of them are getting a LITEON brand sensor that has a green tint.
Click to expand...
Click to collapse
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)

danielhep said:
The worry is that HTC will replace the camera with a bad sensor or something like the other guy said. I don't want to have a green tint on my camera after I get it back.
Could you point me towards this camera thread? Are you certain that the camera tint isn't that glitch that was fixed with the recent software update?
Device not rooted or hacked in any way. (It''s actually my girlfriend's phone)
Click to expand...
Click to collapse
I definitely don't have any green tinting. From what I've seen, most people have been pleased with the results. I haven't seen the thread the other guy is talking about though. Here's a low light pic after repair.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

Late to the party...
I'm having the same issue and I went onto HTC's site to start a live chat session to get some info on repair/replacement process, but the chat window doesn't work in Chrome, Firefox, or IE. I then tried to use the email support form and that failed in all browsers too. Can anyone help supply info as I would prefer not calling in?

[Q] HTC Advantage Replacement Phone

I'm using the $29 HTC Advantage program to get a refurbished phone after scratching my phone's screen.
I'm currently rooted so I assume I should go back to stock. I have two questions:
1. Should I bother going back to S-On? I remember reading somewhere that some phones shipped with S-On so manufacturers usually don't look at that. Someone correct me if I'm wrong; I'll go back to S-On if you guys think it might be an issue.
2. They told me they'll automatically charge me for any more damage on my phone outside of the screen damage. I have the typical scratches around the corner of my phone from drops. Should I expect to be charged for those scratches?
Thanks in advance.

allthemalarkey19 said:
I'm using the $29 HTC Advantage program to get a refurbished phone after scratching my phone's screen.
I'm currently rooted so I assume I should go back to stock. I have two questions:
1. Should I bother going back to S-On? I remember reading somewhere that some phones shipped with S-On so manufacturers usually don't look at that. Someone correct me if I'm wrong; I'll go back to S-On if you guys think it might be an issue.
2. They told me they'll automatically charge me for any more damage on my phone outside of the screen damage. I have the typical scratches around the corner of my phone from drops. Should I expect to be charged for those scratches?
Thanks in advance.
Click to expand...
Click to collapse
1) Its completely up to you but ive heard stories of htc charging $199 when they had it s-off.
I had a firewater'd s-off/rooted m8 and i just restored, used a ruu. got rid of tampered banner and red text. And changed s-off to s-on. Doing this i had no issues using the $29 method to get a new one and they never said anything. MAKE sure your completely stock before changing it to s-on or you could have a $600 metal brick.
2)Mine had a few nicks from running naked and dropping it 2 feet onto concrete and being rough with it. They gave me a brand new refurbished m8 no questions asked. So no i dont think so IMO

NinjaWolf said:
1) Its completely up to you but ive heard stories of htc charging $199 when they had it s-off.
I had a firewater'd s-off/rooted m8 and i just restored, used a ruu. got rid of tampered banner and red text. And changed s-off to s-on. Doing this i had no issues using the $29 method to get a new one and they never said anything. MAKE sure your completely stock before changing it to s-on or you could have a $600 metal brick.
2)Mine had a few nicks from running naked and dropping it 2 feet onto concrete and being rough with it. They gave me a brand new refurbished m8 no questions asked. So no i dont think so IMO
Click to expand...
Click to collapse
Thanks a bunch.
I have a couple questions that I feel like a noob asking:
1. What exactly is ruu? If I restore my stock ROM (I'm on GPE right now) and then s-on and relock my bootloader, is that not enough? I don't have the red text on my stock ROM.
2. Is there any place I can look for the tampered banner? I can't seem to find anything that indicates tampered, unless it's something hidden to us but HTC can see.

Just curious if you guys are using an old phone while you wait for HTC, and if ur getting charged a activation fee for switching phones.
Sent from my 831C using xda app-developers app

iandmacdonald said:
Just curious if you guys are using an old phone while you wait for HTC, and if ur getting charged a activation fee for switching phones.
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
I'm using the $29 option where they overnight a replacement phone to me and then I send mine back with a prepaid label. Gets my screen fixed while also getting a phone without the scratches around the edges.
Regarding the activation fee, I think Verizon only charges that fee for upgrading/adding a line. I don't believe it's charged for changing phones on an existing contract. I'm not sure about other carriers though.

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
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When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
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Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
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im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
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Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
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synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...