Develop Bugs

[Q] sprint store with a rooted evo

so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!

I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.

chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?

jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.

chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Did they charge you?

If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.

o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?

jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)

Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?

I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.

jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.

So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?

fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21

zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.

It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
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Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.

I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App

sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
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Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )

[Q] Sprint store repair

I'm going today to the Sprint store for a repair on my Evo. Do I need to unroot my phone? I'm paying for the repair since I don't have a warranty. What do you think? or should i just flash the stock Rom?

just flash a stock look, if the repair is software related then un-root

i would fro sure un-root it, most techs look and check if it has been rooted, and some will not work on it if it has been rooted. if it's softwear you will be waisting your $35 bucks if you take it in rooted

Yep. Unroot is always needed. Also take out your SD card. Some will check that for signs of rooting. Such as busybox.

Yeah, definitely wise to unroot it. Very easy and quick process to do it again once it's repaired anyway.
I'm sure glad there's a store near me where the tech has his phone rooted and also one roots other people's phones sometimes, so he's clearly cool with it!

I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App

scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I have never had a problem bring my phones in rooted either. I do flash a stock image though, like you said "at least make it look stock". I think it depends on the techs in the store. Most are cool and are rooted themselves!

Offical policy from Sprint, as of last week, is to work on rooted phones now. Does not matter if a device is rooted or not, continue work as you normally would and exchange if necessary.

It didn't matter beforehand. If the problem you're having is unrelated to root, such as hardware failure, then being rooted is a moot point.

Sprint techs weren't supposed to work on rooted device before. Lots did anyway. Last week they finally posted the offical methods and procedure document stating work on rooted devices is acceptable and continue as normal.

scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.

dcfella said:
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.
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Click to collapse
Damn man, sorry so long. I never checked this thread back after posting.
I'm not sure, honestly. I have TEP, but don't know if it was necessary. In any case, it cost me nothing. First time they replaced it, they F'd it up, and the top 1/2' of the screen was non-responsive. when I broughtn it back in, I had them replace a bunch of the other hardware, as well. All free.
Where is this info about 'official policy', cuz that is awesome, that makes me love Sprint even more if true.

i would also like to see something official saying they work on rooted phones now. my evo overheats and restarts like crazy and i want to take it in but dont wanna have to re-root.

If it can at all be software related you def need to unroot. If your ROM/Kernel has even a remote chance of being the cause, I guarantee they will blame that.
It only takes like 10 min to unroot and less to root w/ unrevoked, esp if you already have the drivers.
I always unroot and take everything root related off my sd card (actually use a backup sd card), but they would catch me if they ever checked my purchased Market apps.

[Q] Dead HTC One denied warranty

Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks

If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck

I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?

geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
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Click to collapse
Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...

You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk

Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?

Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk

I've never had Verizon give me an issue with rooted or unlocked devices.

More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.

Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.

Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.

As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk

[Q] Am I screwed with the HTC warranty department?

Last week I was taking some photos with my M8 and noticed that they were just absolutely awful. I know the M8 doesn't have the greatest smartphone camera out there, but these shots looked like they were being taken through a cloud. Naturally I called HTC and explained the problem to them. They told me that I could do an exchange if I paid $19 for the shipping to and from them. I agreed and shipped my phone out a few days ago. Today I received an email telling me that my phone is out of warranty and if I want it fixed I have to pay $290. As soon as I read that I realized that I had forgotten to return my phone from "S-Off" to "S-On" before sending it. After Googling if that was the issue, I read that HTC usually doesn't care if you're S-On or S-Off since they occasionally ship devices out with S-Off on accident (I'm not sure if this is true, though). So I'm not sure what else it could be. I called again, made sure they knew I had the Developer Edition, and the representative told me to call back in a couple days and they'd be able to explain everything to me. Now I'm extremely worried that I'm either going to have to pay $290 or just deal with the issue for the remainder of the time I have with the device.
Does anyone have any experience with the HTC warranty department that can tell me what might be going on and how to deal with them in the event that this doesn't go my way? Thank you!

It is caused by the coating on the camera. There had been a lot of threads about the issue. I have not had that problem yet on my phone but if it does show up, it is good to know there is no need to panic because it is just a simple fix.

Normally, HTC reserves the right to void your warranty if you unlock the bootloader. But seeing as the DE comes with the bootloader unlocked, its never been clear to me how the warranty works in that case, I'd be curious to hear how they respond.
And yes, as the previous response states, the "cloudy" photos is an issue with the camera glass or coating being easily scratched, which is easily fixed by polishing with toothpaste, Turtle Wax, etc.

****. I just sent back my old one and forgot to s-on. I hope it doesn't happen with me. I'll have them send it back before I pay them any more money. I've had problems with both my replacement and original. I'd like to switch to a whole new phone at this point.

rossida said:
****. I just sent back my old one and forgot to s-on. I hope it doesn't happen with me. I'll have them send it back before I pay them any more money. I've had problems with both my replacement and original. I'd like to switch to a whole new phone at this point.
Click to expand...
Click to collapse
Unless its a Dev Edition like the OP, S-on or off doesn't matter if you unlocked the bootloader. They have a record of your IMEI when you unlocked.

redpoint73 said:
Unless its a Dev Edition like the OP, S-on or off doesn't matter if you unlocked the bootloader. They have a record of your IMEI when you unlocked.
Click to expand...
Click to collapse
Well I contacted HTC and they said warranty is voided when s-off. Trying to see what they can do since I can't afford the full price of this phone. Tbh I would go back to my s4 and send both these phones back. I'll try to keep my progress updated here. The replacement I got is also defective in speakerphone during calls and GPS locking. I pray they allow me to send this replacement back and not have to pay an insane amount for this.

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
Click to expand...
Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...