Can i return my device for replacement after 15 days? I have Nexus 7 lte and i have screen bleeds but I'm using a custom rom.
---SENT FROM MY RAGING NEXUS⁴---
It depends on where you bought it from , and the return policy. Most places have a 15 day return policy. I would flash it back to stock before you return it if allowed to where you bought it, otherwise you can try going through the one year manufacturer warranty. This is from my personal experience.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Jewveeski said:
It depends on where you bought it from , and the return policy. Most places have a 15 day return policy. I would flash it back to stock before you return it if allowed to where you bought it, otherwise you can try going through the one year manufacturer warranty. This is from my personal experience.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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I bought it in the Google Playstore. The nexus 7 lte don't have the factory images yet.
---SENT FROM MY RAGING NEXUS⁴---
Gotcha, I'm sure once those images become available which should be soon you can flash back to stock and send it back for a warranty replacement. Sorry I couldn't be of more help.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Jewveeski said:
Gotcha, I'm sure once those images become available which should be soon you can flash back to stock and send it back for a warranty replacement. Sorry I couldn't be of more help.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Even after 15days? I'm also thinking for keeping it and when it's pretty old i have an excuse for replacement. Will that work?
---SENT FROM MY RAGING NEXUS⁴---
https://support.google.com/googleplay/answer/2411741?hl=en-CA
Sent from my Nexus 7 using XDA Premium 4 mobile app
Jewveeski said:
https://support.google.com/googleplay/answer/2411741?hl=en-CA
Sent from my Nexus 7 using XDA Premium 4 mobile app
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So within 15days?
Sent from my Nexus 7 using Tapatalk 4
Return policy
If for any reason you do not wish to keep your device, you have up to 15 days from the date the device is delivered to you to initiate a return in accordance with the Return Instructions described below. You are responsible for returning the device in its original packaging with any accessories as soon as possible and at your own cost.
danvee said:
Return policy
If for any reason you do not wish to keep your device, you have up to 15 days from the date the device is delivered to you to initiate a return in accordance with the Return Instructions described below. You are responsible for returning the device in its original packaging with any accessories as soon as possible and at your own cost.
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That's for return. How about for replacement?
---SENT FROM MY RAGING NEXUS⁴---
Their policy has been with the Gen1 N7 (I'm assuming that you mean warranty replacement) was to send another to you along with PP shipping of your old one during the warranty period. They place a hold on your CC until the old one gets back into their hands.
I'm certain that emailing them will give you the exact current policy.
danvee said:
Their policy has been with the Gen1 N7 (I'm assuming that you mean warranty replacement) was to send another to you along with PP shipping of your old one during the warranty period. They place a hold on your CC until the old one gets back into their hands.
I'm certain that emailing them will give you the exact current policy.
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So is it allowed to be replaced within the warranty period or one year? I can't send them back may device cause it's running on a custom rom.Can i just keep it and when it gets old like for 5months then let them replace it for the screen issue(screen bleeding)
The policy is as stated.
For clarification, contact Google via the PlayStore.
Anything else that anyone else says or speculates on has no bearing whatsoever.
When you get clarification from them directly, you can be totally certain.
In the 13 hours since the first post, you could as easily have gotten a concrete, iron clad, definitive answer from the only people who matter in this - Google. The rest of us can only guess, conjecture and interpret.
They're the ones with the final word.
Generally speaking, though, installing any custom ROM voids the warranty, whether it's a hardware or software issue. Again, they get the last word - and the only one that matters.
Related
Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
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You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
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You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
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Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
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Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
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Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
Sent from my SGH-T989 using xda premium
yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
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I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
Sent from my SGH-T989 using xda app-developers app
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
Sent from my SGH-T989 using xda app-developers app
or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
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Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
Sent from my SGH-T989 using xda app-developers app
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
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Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
Sent from my SGH-T989 using xda premium
blackangst said:
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
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When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
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I dont have php insurance. Can i get that option for a regular warranty
Sent from my SGH-T989 using xda app-developers app
I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.
Hi. I'm having issues with the charge port on my t989 and have a ticket to send back to Samsung for repairs. I'm currently running CM 10 rooted, which steps should I take before sending back? Should I unroot and also go back to stock ICS? If so, which guide should I look at? Thanks in advance!
This might help.
thanks. can anyone advise if they found it more preferable to send directly back to Samsung or work with T-Mobile in resolving hardware issues?
mobbarley said:
thanks. can anyone advise if they found it more preferable to send directly back to Samsung or work with T-Mobile in resolving hardware issues?
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If you still have warranty and/or insurance then go with T-Mobile. They usually send the replacement device in a day or two and give you the return label to send the defective one back to them. Be sure to return them in time or they charge an outrageous fine. Hope this helps!
dilluj said:
If you still have warranty and/or insurance then go with T-Mobile. They usually send the replacement device in a day or two and give you the return label to send the defective one back to them. Be sure to return them in time or they charge an outrageous fine. Hope this helps!
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thanks. should I bother with unrooting/going back to stock ICS?
Yes u need to unroot and go back to stock
Sent from my SAMSUNG-SGH-T989 using xda premium
thakrew317 said:
Yes u need to unroot and go back to stock
Sent from my SAMSUNG-SGH-T989 using xda premium
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About to go through the same thing, when/how do i reset the odin/flash counter?
Thanks a lot for your help
I'm about to do this too. my power button.seems to be working for now but i want to get it stock so I have no worries when I acts up again
Sent from my SAMSUNG-SGH-T989 using xda premium
For what it's worth, I've sent about 10 phones back to T-Mobile over the course of 5 years...including cliq, g1, my touch, htc g2, gs, gs2, all of them were at least rooted to remove bloat ware at a minimum. I left them rooted and some even still loaded with whatever custom rom due to massive hardware failure. All covered under warranty and not once have I had a charge or anything said to me by T-Mobile.
All of my phones were also bought outright, no contract. I can't stand the subsidized contract crap and TMO treats you much nicer when you don't have a contract.
Sent from my SGH-T989 using xda app-developers app
Hey guys & girls, I'm gonna make it quick:
I need to send my Gnex in.. It has some screen problems, which aren't major.. But annoying in time...
My question is, since the Gnex is taken down from the store, how long will Google/Samsung repair it?
I'm curios, because when I'll wait, I'm scared if my carrier (where I send it from) will say they don't repair the phone cause it's too old... Or is there no "too old device" .. Maybe some people with older devices have some experience..
Thank you in advance.
Sent from my Galaxy Nexus using xda premium
Standard 1 year from purchase warranty.
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
fushla said:
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
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Still 1 year. Unless your carrier offered insurance and you took them up on it.
Okay thank you so I got some time ^^
Sent from my Galaxy Nexus using xda premium
063_XOBX said:
Still 1 year. Unless your carrier offered insurance and you took them up on it.
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Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
So if it's within this time, the carrier, who is the seller in this case would be obligated to either repair it, give you a new product and if the product is out of production, they would have to give you something similar or better.(the time in which the product is produced and sold can not limit this)
mortenmhp said:
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
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Hmmm.. Okay.. I need to check this, ..
Sent from my Galaxy Nexus using xda premium
Just contact the carrier, they will know how to handle it.
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
fushla said:
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
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Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
063_XOBX said:
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
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Okay, I call them next week thank you sir!
Sent from my Nexus 7 using xda premium
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
afkool said:
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
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Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
afkool said:
Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
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You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
brholt6 said:
You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Great, thanks for the info.
So, turns out the refurbished phone I got from Verizon had a purple camera...Decided not to stick with it and kept my original for warranty repair. Took them about a week to get it back to me. Unfortunately, they automatically upgraded it to 4.4 so now I can't root it. UGH. I contacted them after and said they would not downgrade the software. I guess this is a warning for others looking to have their speakers or other work done.
Woohoo! Back to rooted, unlocked, and s-off! Glad I made the decision to go with the HTC warranty repair. Nice to have the original phone I purchased and not something in an unknown state of quality.