Hi. I'm having issues with the charge port on my t989 and have a ticket to send back to Samsung for repairs. I'm currently running CM 10 rooted, which steps should I take before sending back? Should I unroot and also go back to stock ICS? If so, which guide should I look at? Thanks in advance!
This might help.
thanks. can anyone advise if they found it more preferable to send directly back to Samsung or work with T-Mobile in resolving hardware issues?
mobbarley said:
thanks. can anyone advise if they found it more preferable to send directly back to Samsung or work with T-Mobile in resolving hardware issues?
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Click to collapse
If you still have warranty and/or insurance then go with T-Mobile. They usually send the replacement device in a day or two and give you the return label to send the defective one back to them. Be sure to return them in time or they charge an outrageous fine. Hope this helps!
dilluj said:
If you still have warranty and/or insurance then go with T-Mobile. They usually send the replacement device in a day or two and give you the return label to send the defective one back to them. Be sure to return them in time or they charge an outrageous fine. Hope this helps!
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Click to collapse
thanks. should I bother with unrooting/going back to stock ICS?
Yes u need to unroot and go back to stock
Sent from my SAMSUNG-SGH-T989 using xda premium
thakrew317 said:
Yes u need to unroot and go back to stock
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
About to go through the same thing, when/how do i reset the odin/flash counter?
Thanks a lot for your help
I'm about to do this too. my power button.seems to be working for now but i want to get it stock so I have no worries when I acts up again
Sent from my SAMSUNG-SGH-T989 using xda premium
For what it's worth, I've sent about 10 phones back to T-Mobile over the course of 5 years...including cliq, g1, my touch, htc g2, gs, gs2, all of them were at least rooted to remove bloat ware at a minimum. I left them rooted and some even still loaded with whatever custom rom due to massive hardware failure. All covered under warranty and not once have I had a charge or anything said to me by T-Mobile.
All of my phones were also bought outright, no contract. I can't stand the subsidized contract crap and TMO treats you much nicer when you don't have a contract.
Sent from my SGH-T989 using xda app-developers app
Related
My GPS is borked. I have TEP and insurance. I was wondering if there was a way to get a new phone without having a refurbished one. And i do not want to pay a deductible
Should i go in with my phone soft bricked or just say GPS doesnt work?
Pretty sure you have to pay it. Make a appointment they might fix it
Sent from my SPH-D710 using Tapatalk
How did some get away without a deductible?
Take it to a real sprint store not a 3rd party one. Make sure you are on a stock un-rooted rom, explain the issue and if its jot something they can fix you will be ordered a replacement device. That should be a warranty covered situation, no cost to you.
Sent from my SPH-D710 using Tapatalk
way more than likely tho you will get a refurb. good luck. but do not soft brick it.
They give refurbs for this device now?
Sent from my SPH-D710 using XDA App
ya I got a refurb back in december. the sprint employee who gave me the device said he didn't think it was. but when I looked in the epst menu it said the phone was reconditioned. so ya.
****. How was the condition of the refurb?
Sent from my SPH-D710 using XDA App
locoboi187 said:
Should i go in with my phone soft bricked or just say GPS doesnt work?
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Click to collapse
I agree with above . Put a stock from on there . Unroot. Definitely a warranty issue.
Sent from my SPH-D710 using Tapatalk
I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk
Rooting voids your warranty. If they can *see* its been rooted, you will be charged a restocking fee of $400+
Sent from my SGH-T989 using xda premium
It's best you go through Samsung, from eat I've heard, as they not really check if you're phones been rooted
htwnzballa09 said:
I just got my galaxy s2 a month ago and was wondering, if I get a hardware defect or brick, will Tmobile replace It as long as its the first year on contract? That is what happened about 4 years ago with my other phone but I would like to know if Tmobile will still do this.
Thanks
Sent from my SGH-T989 using Tapatalk
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Click to collapse
Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA
ToledoG28 said:
Well...i got mine about a couple months. They told me they could replace the phone only if phone has not been software or hardware modified..as i understand...only if they see phone is like when they gave it to u @ very first time. There is a way to restore ur phone and unroot it. So make sure u dowload the .tar file and keep it in PC in case u need to flash stock rom...via Odin before send phone to replace it....or any other similar situation. Follow the link at the bottom.
If u pay insurance Samsung will replace ur phone even if its stolen or lost. In that case u have to pay $150 in order to get a new one. Sorry about my english. ...just trying to help. Good luck.
http://forum.xda-developers.com/showthread.php?t=1513359
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
I've heard of T-Mobile replacing the phone at the cost of the $130 for Tier 3 Smart Phones, but Samsung replacing them? I haven't heard of that.
Hmm...I voided my options the day I got mine, Lol.
TerrorCandii™ Gaming
I bought the insurance.
Thing is,everything in writing,it seems nothing is covered.
I spoke with tmo,and the insurance,and they both said "no matter what happens (excluding rooting/roms) "
Is covered.But in writing,nothing they said seems to be covered.
From my understanding tmo will replace the phone if its less than a year.But tmo is in financial hardship so who knows what they will do.
Im still waiting on a $30 credit for stuff I never purchased.
Forgive my English...
But,Im just illiterate.
Just go back to stock.its easy.
Sent from my SGH-T989 using XDA
Samsung warranties their devices for 1 year, it has nothing to do with tmobile. Return your device to stock and get a new one if there is a problem. If it's hard bricked tmobile cant tell what you've done to it, anyways. They send it to sammy and they jtag it and it goes back into circulation as a refurb.
You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium
iwasblown said:
You can reset the counter of flashes in order to return the phone for safe stocking
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
Click to expand...
Click to collapse
This is somewhat true. Some custom kernels such as cm kernel can add to the counter even if flashed through CWM.
Touche to the posts made by the community. Good work.
Sent from my SGH-T989 using xda premium
G1ForFun said:
But note, the flash counter is only changed when you flash roms through Odin. Any roms flashed through Clockwork Recovery will not add to the counter. Just adding on to what you said.
Click to expand...
Click to collapse
Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA
sunlaw2 said:
Hey g1...
I don't know much of Odin,but I returned to stock twice?
Would that show up as 2 for the flash count?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Check your counter, sometimes it trips and sometimes it doesn't. Very simple to check yourself, as no one can tell you what's on your phone
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
doat said:
Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
Click to expand...
Click to collapse
If you can't get into recovery or Download mode, there's not much you can do. If you can, I would flash the "Download Reset" to reset the download counter to 0 and make it seem marginally less like you've modified it.
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
doat said:
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
Click to expand...
Click to collapse
Yeah, if you can't access it at all, there's not much you can actually do to make it any less obvious. Maybe tape a $20 to the inside of the battery compartment. Lol.
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
doat said:
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
Click to expand...
Click to collapse
As what I know, they dont care if you installed a custom rom on it or not. I think you will be ok. Do they charge you shipping fee? I request a warranty exchange from Tmobile, and they charge me 20$.
Sent from my SGH-T989 using xda app-developers app
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
doat said:
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
Click to expand...
Click to collapse
What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
If they do I'd be in heaven then I can use my upgrade for the S4 in March, which I plan on doing anyway.
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
doat said:
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
Click to expand...
Click to collapse
Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
premiatul said:
Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
Click to expand...
Click to collapse
I am saving my upgrade for the S4 that is coming out in March. I was taking the phone apart to mess around with it and after I disconnected everything I didn't think the vibrator was glued down and I thought it would pop out but I broke the ribbon that connects it lol.
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
It is on its way to me now they gave me a tracking number last night but I think it is the same phone. They received it on October 5th and completed repairs on the 11th.
So, my phone fell out of my pocket the other day, and the screen cracked and spidered and the touch is no longer working. I was going to have it replaced through the insurance. The phone is rooted, unlocked, and I was wondering do I need to return it to stock before sending it back, and was wondering how to do this? I've been looking through threads and haven't seen anything about relocking and returning to stock. With the screen not working I'm not sure it is an issue, but I want to be sure. Any help would be appreciated. Thank you in advance for any help.
Sorry to hear about it.
Look under Android Development. There is a thread that will help you get lgog back to stock.
Hint: it's the very first one.
Or just return it as is. If the touch screen doesn't function due too crack, i doubt they'll make a fuss about rooted or not.
Sent from my LG-LS970 using xda premium
Asurion doesn't care about rooted or not. Just send it in.
Sent from my LG-LS970 using xda premium
mobius1484 said:
So, my phone fell out of my pocket the other day, and the screen cracked and spidered and the touch is no longer working. I was going to have it replaced through the insurance. The phone is rooted, unlocked, and I was wondering do I need to return it to stock before sending it back, and was wondering how to do this? I've been looking through threads and haven't seen anything about relocking and returning to stock. With the screen not working I'm not sure it is an issue, but I want to be sure. Any help would be appreciated. Thank you in advance for any help.
Click to expand...
Click to collapse
i went through the EXACT same situation last week, my phones screen broke and no longer registered touches. Asurion is out of stock for the LGOG, they are going to try and offer you a GSIII, tell them no, explain to them the specs are nowhere near comparable and demand at least a Galaxy Note 2, or make them find you a LGOG, they said it wasnt in stock but once i made a complaint with the BBB they just happened to "find" one. They can make it happen but you have to be firm with them.
I gave a copy of Sprint's service policy to xda and the other sites some time ago. I'm surprised that rumor of Sprint not servicing rooted phones keeps coming up.
You will be fine sending it in as is. If it is severely damaged, Asurion will just salvage it for parts to rebuild another LG.
_Epic said:
Asurion doesn't care about rooted or not. Just send it in.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Okay thanks. I was luckily able to back up my stuff but that saves me the trouble of using LGNPST on it.
Enzopreme said:
i went through the EXACT same situation last week, my phones screen broke and no longer registered touches. Asurion is out of stock for the LGOG, they are going to try and offer you a GSIII, tell them no, explain to them the specs are nowhere near comparable and demand at least a Galaxy Note 2, or make them find you a LGOG, they said it wasnt in stock but once i made a complaint with the BBB they just happened to "find" one. They can make it happen but you have to be firm with them.
Click to expand...
Click to collapse
Yeah, I read about this sort of thing in the Asurion thread floating about here. I'm going to be giving them hell if they give me a problem. I did not and do not want the GSIII and would not accept it as a replacement. Nor do I really want the GN2. (Maybe I should tell them they can give me a GSIV lol)
Thanks for the reply guys. You've all been 'thanked'.
Lokifish Marz said:
I gave a copy of Sprint's service policy to xda and the other sites some time ago. I'm surprised that rumor of Sprint not servicing rooted phones keeps coming up.
You will be fine sending it in as is. If it is severely damaged, Asurion will just salvage it for parts to rebuild another LG.
Click to expand...
Click to collapse
Didn't see your post until I'd already replied to the others. I think I saw that around, but didn't think to give it a look. I just thought it might be best to cover my ass. Thanks though.
mobius1484 said:
Okay thanks. I was luckily able to back up my stuff but that saves me the trouble of using LGNPST on it.
Yeah, I read about this sort of thing in the Asurion thread floating about here. I'm going to be giving them hell if they give me a problem. I did not and do not want the GSIII and would not accept it as a replacement. Nor do I really want the GN2. (Maybe I should tell them they can give me a GSIV lol)
Thanks for the reply guys. You've all been 'thanked'.
Click to expand...
Click to collapse
I was hoping for a HTC One but BBB works fast and they sent me a note 2, then they sent me the LGOG the next day, lol.
Enzopreme said:
I was hoping for a HTC One but BBB works fast and they sent me a note 2, then they sent me the LGOG the next day, lol.
Click to expand...
Click to collapse
They are offering a gn2?
Sent from my LG-LS970 using xda premium
_Epic said:
They are offering a gn2?
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
did they let you keep both for pain and suffering of their ****ty service? lol
(Q) Do they ask you to send in your phone? I have used the insurance before they never asked me to send in my old phones.
Sent from my LG-LS970 using XDA Premium HD app
So Sunday my GS3 died out the blue. It was fine, then suddenly it turned itself off and then wouldn't go pass the boot screen. I call T-mobile and they say the phone is on backorder so I'll have to wait to get another one. Today I get a text message saying "The replacement device for your warranty exchange order is out of stock. A complete kit with a similar device or better value is being sent in its place. Your delivery may be delayed up to 48 hours".
Does that mean they are sending me a brand new gs3 or a completely different phone? I doubt they'd upgrade me to a gs4 right? I'm only worried because the last time I had issues with a warranty replacement from T-mobile, their idea of a equal value was to replace my Blackberry with a Nokia, which I refused.
You may be getting a LTE version of the s3, did u have the t999 or t999L?
Sent from my SGH-T999 using xda app-developers app
milehighh said:
You may be getting a LTE version of the s3, did u have the t999 or t999L?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I had the regular t999
Shonrisse said:
I had the regular t999
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Click to collapse
Hope for the best OP, the worse thing that can happen is you decline the new device and make them give you another one. Sacrifice a few more days without a phone, but yeah. :highfive:
Shonrisse said:
I had the regular t999
Click to expand...
Click to collapse
I doubt they will send you a piece of crap. There is no real alternate device that tmobile carries for the gs3, its more than likely lte version. The back order for the blue is longer than the white, so it may just be white. Either way nothing to worry about.
Sent from my SGH-T999 using xda app-developers app
Shonrisse said:
So Sunday my GS3 died out the blue. It was fine, then suddenly it turned itself off and then wouldn't go pass the boot screen. I call T-mobile and they say the phone is on backorder so I'll have to wait to get another one. Today I get a text message saying "The replacement device for your warranty exchange order is out of stock. A complete kit with a similar device or better value is being sent in its place. Your delivery may be delayed up to 48 hours".
Does that mean they are sending me a brand new gs3 or a completely different phone? I doubt they'd upgrade me to a gs4 right? I'm only worried because the last time I had issues with a warranty replacement from T-mobile, their idea of a equal value was to replace my Blackberry with a Nokia, which I refused.
Click to expand...
Click to collapse
So what did they sent you OP? Just curious
Sent from my SGH-T999 using xda app-developers app
I had to order one on Friday (20 Sept 2013): flaky USB port. They sent me a SGH-T999. It arrived on Monday (23 Sept) afternoon as expected.
was imefin
weddywie said:
So what did they sent you OP? Just curious
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
They sent me the basic GS3...it was just a white one. My original phone was blue. I'm already doing another warranty exchange because this one has major battery charging issues. It was supposedly brand new but I doubt it now.
Shonrisse said:
They sent me the basic GS3...it was just a white one. My original phone was blue. I'm already doing another warranty exchange because this one has major battery charging issues. It was supposedly brand new but I doubt it now.
Click to expand...
Click to collapse
They never send you brand new phone. It's always a refurbished phone. I had to sent back 3 warranty exchange phones because they just kept messing up.
Sent from my SGH-T999 using xda app-developers app
I can confirm it will be the LTE version since i got a replacement too on Tuesday
Sent from my SGH-T999 using xda app-developers app
TechGuy334 said:
They never send you brand new phone. It's always a refurbished phone. I had to sent back 3 warranty exchange phones because they just kept messing up.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Well originally they were on back order so I got a message saying they were sending me a brand new in box phone. It came with all the accessories and everything that a new phone has. But it acted like a refurb. Didn't charge correctly. First thought it was the battery but they sent me a new one and that didnt help so they sent me another phone. This one came like the refurbs do..with just the phone, no battery or back.
I just had to use my extended warranty from t-mobile (Asurion is the company I made the claim with) last week. I received a brand new T-999L to replace my T999. I'm loving the speed of the LTE and did root using odin to the stock rom. I'm not too keen on going further though after reading how all the roms on here don't fully support the t99L, reading how they might work or require patching but may not work at LTE speeds is reason enough to just keep the phone as is for now.
phuzznut said:
I just had to use my extended warranty from t-mobile (Asurion is the company I made the claim with) last week. I received a brand new T-999L to replace my T999. I'm loving the speed of the LTE and did root using odin to the stock rom. I'm not too keen on going further though after reading how all the roms on here don't fully support the t99L, reading how they might work or require patching but may not work at LTE speeds is reason enough to just keep the phone as is for now.
Click to expand...
Click to collapse
LET will still work. It just may not say LTE in the statusbar.
Sent from my SGH-T999L using Tapatalk 4
DocHoliday77 said:
LET will still work. It just may not say LTE in the statusbar.
Sent from my SGH-T999L using Tapatalk 4
Click to expand...
Click to collapse
I also have the T999L and was wondering if the rooting methods for T999 will work on my phone. It was sent to me to replace a nexus 4 from TMO. I had no other choice..it was all they offering. Anywho, this is one of my concerns..will my LTE still work? Have you rooted and ran ROMS and your LTE still works? I want to jump in the game but don't want to mess up a good thing.
ronin23 said:
I also have the T999L and was wondering if the rooting methods for T999 will work on my phone. It was sent to me to replace a nexus 4 from TMO. I had no other choice..it was all they offering. Anywho, this is one of my concerns..will my LTE still work? Have you rooted and ran ROMS and your LTE still works? I want to jump in the game but don't want to mess up a good thing.
Click to expand...
Click to collapse
Go to the q&a thread and you'll find most of what you need to know there. Link is in my sig.
Sent from my SGH-T999L using Tapatalk 4