My GPS is borked. I have TEP and insurance. I was wondering if there was a way to get a new phone without having a refurbished one. And i do not want to pay a deductible
Should i go in with my phone soft bricked or just say GPS doesnt work?
Pretty sure you have to pay it. Make a appointment they might fix it
Sent from my SPH-D710 using Tapatalk
How did some get away without a deductible?
Take it to a real sprint store not a 3rd party one. Make sure you are on a stock un-rooted rom, explain the issue and if its jot something they can fix you will be ordered a replacement device. That should be a warranty covered situation, no cost to you.
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way more than likely tho you will get a refurb. good luck. but do not soft brick it.
They give refurbs for this device now?
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ya I got a refurb back in december. the sprint employee who gave me the device said he didn't think it was. but when I looked in the epst menu it said the phone was reconditioned. so ya.
****. How was the condition of the refurb?
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locoboi187 said:
Should i go in with my phone soft bricked or just say GPS doesnt work?
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Click to collapse
I agree with above . Put a stock from on there . Unroot. Definitely a warranty issue.
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Related
So this may sound dumb but I'm wondering if i have to get the rom and mods off of my phone before i do an insurance claim on it? Or do I just have to make it look stockish? Will they really do an extensive check on it? Thx guys!
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Is it a risk your willing to take to have the claim denied and warranty void? Its very possible that they will see that it's not stock. If at all possible, just flash stock EG30 on it via Odin. If your supposed to get it back, do a nandroid first, so you can restore it later.
Will they check the Odin count?
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Depends, some will check the count and some might not notice it. Kind of a 50/50 shot on that one.
Most Sprint techs aren't even aware of Odin mode, let alone how to check for root. You should be fine.
shouldn't there be something like the moss act law where they have to prove your mod caused the error. Like my theme did not cause the screen to crack
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Most of them are super unaware haha i turned in my evo 4g and the intern noticed it and told me to flash the stock zip haha. Samething happened again when i turned in my et4g with the same intern haha
Insurance claim, all your points are invalid. You don't have to do anything for insurance and paying the deductible. Only if your trying to get sprint to fix it.
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I had to take my phone to best buy and have it sent out after I dropped/cracked it. I did flash it back to stock, but they never said anything to me about the odin count.
Sprints official policy is to exchange rooted devices. If you go to a Sprint service and repair center they should replace your phone. The reasoning behind it is that they don't know who actually rooted the phone. In my expwrienxe if you say your friend or brother did it they will exchange it.
OK, so i dropped my phone and the screen cracked and im getting a replacement phone sent. No big deal. But my phone is rooted and clearly has a new rom on it. For people who have gone through the process do you usually unroot and revert to stock before sending it back or do you just send it back rooted and let them worry about it?
I just dont want them to take away insurance because I rooted when this isnt even a software problem since im just replacing it because of a cracked screen.
What I did with my evo when I needed a new one was just put a stock rom on it and that was it I still had S-off to
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Well i went to the sprint store the other day and i asked the same question and they said since your going through the insurance company they dont care. But then again when does a sprint rep known to say the truth
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when the screen is cracked you have to file with asurian phoneclaim.com they don't care about root only in store repair does but the screens have not been covered by in store for over a year now
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Ok, thanks. The process isnt anything huge it would have been no problem. But didnt feel like doing it if I didnt have to. Looks like ill just send it back to em the way it is. Porbebly just full wipe and a fresh rom install so none of my info is on it and call it a day
When I warranteed out my phone, I just odined stock eg30 and used a jig. The jig isn't really necessary, but I would flash a stock to be safe, it takes only 5 minutes.
Sent from my SPH-D710 using XDA App
you are good
I've got a friend that works for a Sprint repair center. He said that as long as the insurance claim is for something other than software, you should be good.
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Joy2DaWurld said:
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Click to expand...
Click to collapse
Yeah I too had the same usb faulty issue and had to return - but I didn't even bother to unroot I just sent it back, they never say anything.
Usb problem here is got replacement screen is almost perfect got small blob in bottom right corner probably sending this one back
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What does tw have to do with a faulty usb hub?
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blackangst said:
What does tw have to do with a faulty usb hub?
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Click to expand...
Click to collapse
LOL there's no direct correlation dude. But in order to get a warranty replacement, I need to be on stock firmware. I know some people say that they've sent it in rooted and on a custom ROM but I'm not gonna take the risk if I don't need to.
I bought my device used. Has one nicks and minor scratch on body.
I swear I'm a strict about having the any of my devices stay as new as possible. I wanted to warranty exchange. In the end I stuck with the device. Also hear the replacements are all refurb devices.
In the end I just loaded CM9. Main reason I stayed away from this device was the Stock ROM. I hate it...... Alot.....
Been happy because of CM9. Now the imperfections don't bother me so much, but the true source of my hate for this phone was really the Stock ROM. Now I'm just pleased.
Asurion didn't want to give me a replacement phone since I broke mine in Feb, called it in in May, and went to finish my claim July 22. A simple letter to the CeO with some few choice words will do wonders. I have a NEW non-refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
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N31N said:
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Then why pay for insurance? :what:
Sent from the pink Unicorn from the Darkside.
LoopDoGG79 said:
Then why pay for insurance? :what:
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to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
N31N said:
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
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Click to collapse
So even with a cracked screen, warranty isn't nullified?
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Bought mine with insurance it was 500 bucks, so i figures mine as well get the longest warranty possible. My dad did the same. Lost one, dropped and smashed one, first time free, second time deductible. Still a ton of money saved.
Sent from my SAMSUNG-SGH-T989 using xda premium
Teo032 said:
So even with a cracked screen, warranty isn't nullified?
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Click to collapse
they just charge you the replacement fee and everyone moves on with their business. If you need more than just my word, make up some excuse to get to look at the exchange pages at your local store. I found this stuff out in the small print right above the CUSTOMER AGREES? checkbox (that no one ever reads; on the phone they do, but very very quickly) and shortly after found someone who was desperate enough to try it.
To reiterate; neither i nor my customers have had any problems replacing cracked screens or water damage, but tmo has wised up on some of the old tricks before so it may just be a matter of time.
I had been doing this from march through October of "11.
Also!! Good luck finding a rep who doesn't mind subverting the rules to help out people. Haha
Edit: ill try to reach out and have someone get me a picture of the page in question, it may take a few days though
So I went to work today and forgot my phone was in my jacket pocket when I went to roll it up to stash on my bike(HD) and when I went to retrieve it I pulled it out with a cracked screen. The entire bottom 2/3 of the screen/touch screen does not work at all. I am able to boot into recovery/download mode to restore it back to stock via odin before I return it BUT will that also reset my flash counter as well so that my deeds go undetected?
mjg688 said:
So I went to work today and forgot my phone was in my jacket pocket when I went to roll it up to stash on my bike(HD) and when I went to retrieve it I pulled it out with a cracked screen. The entire bottom 2/3 of the screen/touch screen does not work at all. I am able to boot into recovery/download mode to restore it back to stock via odin before I return it BUT will that also reset my flash counter as well so that my deeds go undetected?
Click to expand...
Click to collapse
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
rpolito73 said:
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
Click to expand...
Click to collapse
That would be an option had I not already filed the insurance claim for the cracked screen.....
mjg688 said:
That would be an option had I not already filed the insurance claim for the cracked screen.....
Click to expand...
Click to collapse
It doesn't matter if its rooted for an insurance claim. Only when your doing a warranty exchange.
Sent from Flip's Galaxy S4
rpolito73 said:
Because it won't be a warranty claim, you have to file an insurance claim. I would dunk it in the sink full of water before sending it back until it is completely ruined and they can't boot it either....
Click to expand...
Click to collapse
elflip88 said:
It doesn't matter if its rooted for an insurance claim. Only when your doing a warranty exchange.
Sent from Flip's Galaxy S4
Click to expand...
Click to collapse
Good to know
I wouldnt worry about being rooted. They don't check such things in your situation.
Sent from my SGH-M919 using xda app-developers app
---------- Post added at 06:13 AM ---------- Previous post was at 06:11 AM ----------
Or really ever, in my experience.
You'll just pay the I dropped my phone fee.
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mjg688 said:
That would be an option had I not already filed the insurance claim for the cracked screen.....
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Click to collapse
You could have just claimed it stolen, and you wouldn't be required to send anything back. It's the same deductible, so what's the difference?
You could have kept the other one for parts(camera, headphone jack, etc)
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thachosenone said:
You could have just claimed it stolen, and you wouldn't be required to send anything back. It's the same deductible, so what's the difference?
You could have kept the other one for parts(camera, headphone jack, etc)
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Click to expand...
Click to collapse
Because that would be insurance fraud.
Sent from Flip's Galaxy S4
I see this thread closing very soon
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If you are going thru insurance don't worry about it.
That would be considered damage to the phone anyway.
Root is just not covered under regular warranty.
Not once have I seen a insurance claim issue for being rooted.
TheArtiszan said:
If you are going thru insurance don't worry about it.
That would be considered damage to the phone anyway.
Root is just not covered under regular warranty.
Not once have I seen a insurance claim issue for being rooted.
Click to expand...
Click to collapse
Awesome then I won't even worry about messing with it, ill just wipe it and send it as is.
On the other side of things I purchased an insurance policy through squaretrade for my phone. It is half the cost of T-mobiles insurance(11.99/month vs. 5.95/month) and offers the same if not better protection than T-mobile and the deductible is only $99 vs. the $175 I paid T-mobile/Asurion. The only downside from what I see is they try and repair your phone rather than replace it, which it says is guaranteed in 5 days or it's free! Hopefully I never need to use it or find out, but if I do I guess I can live without my phone for that long. Lol
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mjg688 said:
Awesome then I won't even worry about messing with it, ill just wipe it and send it as is.
On the other side of things I purchased an insurance policy through squaretrade for my phone. It is half the cost of T-mobiles insurance(11.99/month vs. 5.95/month) and offers the same if not better protection than T-mobile and the deductible is only $99 vs. the $175 I paid T-mobile/Asurion. The only downside from what I see is they try and repair your phone rather than replace it, which it says is guaranteed in 5 days or it's free! Hopefully I never need to use it or find out, but if I do I guess I can live without my phone for that long. Lol
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Click to expand...
Click to collapse
I personally prefer repairs over replacement devices. Replacements aren't new, they are factory refurbished.
And to answer your question in the OP, flashing back to stock via Odin will not wipe your counter. Triangle away is needed for that
Sent from my SGH-M919 using Tapatalk 2
elesbb said:
I personally prefer repairs over replacement devices. Replacements aren't new, they are factory refurbished.
And to answer your question in the OP, flashing back to stock via Odin will not wipe your counter. Triangle away is needed for that
Sent from my SGH-M919 using Tapatalk 2
Click to expand...
Click to collapse
Funny you say that because the S4 they sent me was new in the box, I was expecting a refurbished phone as well. Guess the phone just hasn't been out long enough to refurbish them lol. And that's what I thought, no way to do that with the touch screen out lol. Guess they get it back rooted, I won't lose any sleep over it. Haha
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mjg688 said:
Funny you say that because the S4 they sent me was new in the box, I was expecting a refurbished phone as well. Guess the phone just hasn't been out long enough to refurbish them lol. And that's what I thought, no way to do that with the touch screen out lol. Guess they get it back rooted, I won't lose any sleep over it. Haha
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Click to expand...
Click to collapse
New in what kind of a box? Lol. And did it come with the charger back cover and headphones?
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elesbb said:
New in what kind of a box? Lol. And did it come with the charger back cover and headphones?
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Click to expand...
Click to collapse
Came in the original box(unopened) the phone was sold in, with all the accessories including battery(keeping the new one lol), charger, phone back, etc.
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mjg688 said:
Came in the original box(unopened) the phone was sold in, with all the accessories including battery(keeping the new one lol), charger, phone back, etc.
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Click to expand...
Click to collapse
You got extremely lucky! (Btw im jealous xD) did you have to return the old one?
elesbb said:
You got extremely lucky! (Btw im jealous xD) did you have to return the old one?
Click to expand...
Click to collapse
Yes will probably send it back in tomorrow. And yes I was amazed to get a new phone, never had that happen in the past and I'm sure it won't happen again anytime soon! Lol
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So, my power button has decided to act up and when I touch it, it brings up the extended menu, and no matter what I do from there it restarts the phone. So I took it to my local sprint store, and the guy told me to take the peice that actually pushes the button off and clean it myself. Offered no help, or how to do it or anything. Well needless to say I tried, and now it's completely stuck. Do you think I could get it fixed or a replacement for free because of that or no?
Sent from my SPH-D710 using Tapatalk 2
If there is no water damage. I'm sure you can get it replaced.
Sent from my SPH-D710 using Tapatalk 4
Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.
FuMMoD said:
Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.
Click to expand...
Click to collapse
I don't have insurance though, and it would have been fine had the guy not told me to do that. Plus idk where there's a repair center near me.
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I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
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noobtoob said:
I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
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Click to expand...
Click to collapse
I have to wait until may :thumbdown:
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H4rryTipp3r said:
I have to wait until may :thumbdown:
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Click to expand...
Click to collapse
OUCH! Good luck with that one. At least call them constantly telling them service sucks or something. I did that for like 3 weeks straight. Finally just told them they aren't holding up to their end of the bargain. They removed all kinds of towers in my area to make room for the "upgrade" but don't plan on starting until 2015. Asked them to cancel and waive my etf. Gave me $30 off per month until contact is up. Forced roaming on vzw and things are OK that way. Basically waiting to either get kicked, or contract end, whichever is first.
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