Possible to get free fix? - Samsung Epic 4G Touch

So, my power button has decided to act up and when I touch it, it brings up the extended menu, and no matter what I do from there it restarts the phone. So I took it to my local sprint store, and the guy told me to take the peice that actually pushes the button off and clean it myself. Offered no help, or how to do it or anything. Well needless to say I tried, and now it's completely stuck. Do you think I could get it fixed or a replacement for free because of that or no?
Sent from my SPH-D710 using Tapatalk 2

If there is no water damage. I'm sure you can get it replaced.
Sent from my SPH-D710 using Tapatalk 4

Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.

FuMMoD said:
Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.
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Click to collapse
I don't have insurance though, and it would have been fine had the guy not told me to do that. Plus idk where there's a repair center near me.
Sent from my SPH-D710 using Tapatalk 2

I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
Sent from my SPH-D710 using xda premium

noobtoob said:
I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I have to wait until may :thumbdown:
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H4rryTipp3r said:
I have to wait until may :thumbdown:
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
OUCH! Good luck with that one. At least call them constantly telling them service sucks or something. I did that for like 3 weeks straight. Finally just told them they aren't holding up to their end of the bargain. They removed all kinds of towers in my area to make room for the "upgrade" but don't plan on starting until 2015. Asked them to cancel and waive my etf. Gave me $30 off per month until contact is up. Forced roaming on vzw and things are OK that way. Basically waiting to either get kicked, or contract end, whichever is first.
Sent from my SPH-D710 using xda premium

Related

My phone needs repair?

My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
Sent from my SPH-D700 using XDA Premium App
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
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Click to collapse
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
Sent from my SPH-D700 using XDA App
Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup, and new Rapid Exchange gets you a new phone in 2 days.
Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
Sent from my SPH-D700 using XDA Premium App
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
Click to expand...
Click to collapse
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
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Click to collapse
He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
castro08 said:
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.
MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Nice. Need to go to your BB...where you live?
Do you BONSAI?
Northern VA
Sent from my SPH-D700 using XDA App

Currently owner of an htc amaze

I'm currently an owner of an htc amaze 4g. Ive seen people exchange from the htc amaze to the Samsung galaxy s2. I just want to know how I could do that? I'm really getting tired of the problem that this phone has. I really want a Samsung galaxy s2. What's the easiest way to do that? Should I just buy a new one? :/.
Thank you for reading this.
Sent from my HTC_Amaze_4G using xda premium
I traded my amaze on Craigslist for one.
Sent from my SGH-T989 using xda premium
OP if you bought it w/in 14 days you can exchange it. I did.
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
elbarto7 said:
OP if you bought it w/in 14 days you can exchange it. I did.
Click to expand...
Click to collapse
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
jsalazarcervantes said:
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
What problems are you experiencing specifically? Screen dust?
jordanishere said:
What problems are you experiencing specifically? Screen dust?
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Click to collapse
lol everyone says that. well the i cant put a case on because it makes the wifi signal weaker, the flash messes up the pictures at night, the faceplate creaks when you put pressure on it(its very loud) and haptic keys on the bottom of the screen bleed through the screen of the phone so you can see it lighter on the bottom of the phone. that's a problem with all of the htc amaze. im just tired of all of those problems. i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
jsalazarcervantes said:
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Exodian said:
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Well if it breaks such as physicoal damage no because that goes through insurance. If its anything related to.manufacturers defect such as rebooting or freezing then yes they'll help you out.
jsalazarcervantes said:
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Message relayed from the dark side.
jsalazarcervantes said:
i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
Click to expand...
Click to collapse
hahaha that made my day. Im pretty sure no dev will want to attempt this. TW is so much better than Sense.
What do you like about sense? Some things you can get back such as home screen movements animation and weather widget
Sent from my SGH-T989 using XDA App
chib1panda said:
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Click to expand...
Click to collapse
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
gallaxxeess said:
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Click to expand...
Click to collapse
Message relayed from the dark side.
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
quest4fire said:
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
What do you mean by insurance scams?
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chib1panda said:
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
Message relayed from the dark side.
Click to expand...
Click to collapse
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
That's lame. So they'd rather have an unhappy customer that's gone through many refurbished versus, than just shipping out a newer. Phone? I can see how warranty stuff can be abused.
ebatr8 said:
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Message relayed from the dark side.
twolfekc said:
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
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Click to collapse
People sell their phones on Craigslist and then report it lost/stolen and file an insurance claim with T-Mobile/Assurion. They get shipped a replacement phone and your phone gets blacklisted which means it wont work on T-mobile.

Sending phone back to samsung under manfacturers warranty

Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Click to expand...
Click to collapse
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
Click to expand...
Click to collapse
Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2

Sprint Tep

Anyone know how long itv takes to get replacement phone through insurance??
I started a thread earlier and i was very upset at the time I didnt mean to ask something like that..I knew it was wrong and I appoligize. Moderator (kennyglass) sorry that was an inapropriate and it wont happen again.
Like I said I was acting out of frustration and my actions were not called for.
So yeah anyone who has dealt with tep how long to get new phone shipped Thanks in advance for any feedback
Sent from my jellybombed jellywiz Galaxy S3!!
1 business day
Sent from my SPH-L710 using xda app-developers app
Takes business day, so if you can then now, you'll get it on Thursday.
It also depends on if they have the phone in stock or not.
Sent from my SPH-L710 using xda premium
Some tech stores have cool techs.. stop buy and see if they have a dead s3 with a good screen that they could swap it out for ya.
Offer lunch/breakfast etc
Much cheaper than the deductible
Sent from my SPH-L710 using xda app-developers app
JSarella said:
Takes business day, so if you can then now, you'll get it on Thursday.
It also depends on if they have the phone in stock or not.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Took me more than 3 weeks with nothing but lies told as of why the wait. Sammy fixes them for 180 including next day round trip shipping

Samsung warranty headache

This is just as a warning to anyone looking to try out Samsung. They do not stand by their warranty or product. My s3 stopped charging or transferring files. I sent it in. It was about six months after purchase. They sent the phone back unrepaired claiming the phone was beyond economical repair. I called in saying they should either send me a refurbished phone or repair mine as stated in the warranty. They said that a piece of my motherboard was damaged and it couldn't be repaired. So I requested a refurbed phone as my s3 should be covered by warranty. At first they tried claiming my warranty isn't covered because of water damage but I proved neither water damage indicator went off. Then they tried to say my phone was out of warranty. Even though I had a proof of purchase of October 2012. Finally they resorted to simply saying I must have opened the phone and broke it myself. Samsung did everything they could to skirt around their warranty obligations. And in the end left me with a six month old broken product that I paid $500+ dollars for and is now practically useless.
Sent from my SGH-M919 using xda app-developers app
Did you take it into Sprint or is this even Sprint GS3 related?
I've had them have to replace the entire board, certainly that's more expensive than an charging port
I've sent multiple phones to them for varying problems, and its always been honored.
Sent from my SPH-L710 using Tapatalk 2
I concur with this . Mine started cracking at the bezel for no reason! My phone was babied in a case and never dropped. They wanted me to pay a 70 dollar fee. In was seriously pissed. I only had the phone for 3 months.
Sent from my SPH-L720 using xda app-developers app
Ascertion said:
Did you take it into Sprint or is this even Sprint GS3 related?
Click to expand...
Click to collapse
They wanted me to take it into sprint to see about getting a replacement. The thing is the phone was just bought outright for the unsubsidized price and flashed so I never even had an account with sprint so sprint wasn't able to do anything, nor should they have, as it was a Samsung warranty not sprint
Sent from my SGH-M919 using xda app-developers app
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
socos25 said:
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
marcusdgd said:
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
And that's what sprint should do. Samsung ia complaint is probably based on the fact you did something you not suppose to do with a phone now. Even though it shouldn't have anything to do with your problem.
The thing is if they mess with your phone and then you get it back and have a software issue immediately. Normally you could say samsung messed it up, probably true too. But since you have messed with your software, samsung doesn't want to be liable if something like that happens.
Basically YOU voided the warranty when you flashed a sprint phone to another carrier.
Sent from Under water

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