Develop Bugs

My phone needs repair?

My touchscreen is horribly acting up...I have bestbuy's $10 monthly insurance. Anyways, when I type, it registers multiple touches and makes my swype type words that I don't want. If this a hardware or software issue? The touchscreen is also not as accurate either.
I was on ec05 and running ext4, midnight rom v5.2, bonsai 4.0.4 kernel (I think). I also flashed blue mattel theme, incase that matters. Its also not just swype, when I hold my finger down on threads, the screen shakes as if I am constantly moving my finger, but im not.
I flashed reRFS stock and it semmed to help, but only to an extent.
Sent from my SPH-D700 using XDA Premium App

Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.

063_XOBX said:
Did you try ODIN? If ODIN doesn't fix it then it confirms that it is indeed a hardware issue.
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Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App

Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
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I read somewhere they don't care if your rooted but id try odin and take it in and they should have it in like 2 days.
Sent from my SPH-D700 using XDA App

Overstew said:
Im at a friends house a atm, but ill try odin asap. Bestbuy's insurance covers me, right?
Sent from my SPH-D700 using XDA Premium App
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Yup, and new Rapid Exchange gets you a new phone in 2 days.

Odin fixed it. Not sure what went wrong...oh well.
Thanks guys.
Sent from my SPH-D700 using XDA Premium App

My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G

megabiteg said:
My wifes epic got messed up and she too has the bestbuy $10 insurance.... trust me, they don't care what ROM you have but your in for a treat:
* Rapid exchange only quilifies for the iphone and blackberry.
* They will have to ship your phone out** and wait till they can "repair" it.
** the first time we shipped it, it took 1 month to come back. When we tested the phone in store, nothing we told them to fix was fixed and their response to that is "we have to ship it out again..." its been 15 days now (almost 2 months in total) and even as they said that they would "expedite" no news....
Besbuy insurance = never ever again!
Sent from an Epic with 4G
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Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.

kennyglass123 said:
Please check your facts. Sprint started Rapid Exchange for all their smartphones on April 19th with Best Buy. Several people on these forums have already used it.
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He had me scared for a moment. LOL I couldn't go a month without my phone!
But I'm lucky that my phone is working again.

When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk

So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App

castro08 said:
So what if your screen cracked what do they do?
Sent from my SPH-D700 using XDA App
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Best Buy insurance will replace it with a new phone no charge. Sprint TEP will replace it with a refurb for $100. If you have no insurance they may be able to replace the screen for $35. Cracked screens are considered user damaged not a warranty type item.

MysteryEmotionz said:
When I exchanged my phone worth sprint. I got to keep my old phone while my new refurbished one was shipped to the sprint store. 4 day wait
Sent from my SPH-D700 using Tapatalk
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Maybe Best Buy will get there one day...they just started the Rapid Exchange program. But they do at least get you a new phone not refurb and so far average time is a day or two. BUT they do not cover lost or stolen phones like TEP. I think I am going back to TEP on my next phone since I doubt they will let me switch back.

My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App

5FOOTER said:
My bb just gives you a new phone when you bring it in as long as its in stock. Been that way for over 2 years now. Plus it allows you to upgrade if you wanna pay the dif of the 2 phones. My epic was only 10.24 the cost of the new protection plan.
Sent from my SPH-D700 using XDA App
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Nice. Need to go to your BB...where you live?
Do you BONSAI?

Northern VA
Sent from my SPH-D700 using XDA App

Currently owner of an htc amaze

I'm currently an owner of an htc amaze 4g. Ive seen people exchange from the htc amaze to the Samsung galaxy s2. I just want to know how I could do that? I'm really getting tired of the problem that this phone has. I really want a Samsung galaxy s2. What's the easiest way to do that? Should I just buy a new one? :/.
Thank you for reading this.
Sent from my HTC_Amaze_4G using xda premium

I traded my amaze on Craigslist for one.
Sent from my SGH-T989 using xda premium

OP if you bought it w/in 14 days you can exchange it. I did.

Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium

elbarto7 said:
OP if you bought it w/in 14 days you can exchange it. I did.
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Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium

jsalazarcervantes said:
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
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What problems are you experiencing specifically? Screen dust?

jordanishere said:
What problems are you experiencing specifically? Screen dust?
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lol everyone says that. well the i cant put a case on because it makes the wifi signal weaker, the flash messes up the pictures at night, the faceplate creaks when you put pressure on it(its very loud) and haptic keys on the bottom of the screen bleed through the screen of the phone so you can see it lighter on the bottom of the phone. that's a problem with all of the htc amaze. im just tired of all of those problems. i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?

jsalazarcervantes said:
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
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Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium

If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.

Exodian said:
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
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Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium

Well if it breaks such as physicoal damage no because that goes through insurance. If its anything related to.manufacturers defect such as rebooting or freezing then yes they'll help you out.
jsalazarcervantes said:
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
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Message relayed from the dark side.

jsalazarcervantes said:
i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
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hahaha that made my day. Im pretty sure no dev will want to attempt this. TW is so much better than Sense.

What do you like about sense? Some things you can get back such as home screen movements animation and weather widget
Sent from my SGH-T989 using XDA App

chib1panda said:
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Click to expand...
Click to collapse
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.

Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
gallaxxeess said:
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
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Message relayed from the dark side.

Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium

quest4fire said:
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium

chib1panda said:
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
Message relayed from the dark side.
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Click to collapse
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App

That's lame. So they'd rather have an unhappy customer that's gone through many refurbished versus, than just shipping out a newer. Phone? I can see how warranty stuff can be abused.
ebatr8 said:
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
Click to expand...
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Message relayed from the dark side.

twolfekc said:
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
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People sell their phones on Craigslist and then report it lost/stolen and file an insurance claim with T-Mobile/Assurion. They get shipped a replacement phone and your phone gets blacklisted which means it wont work on T-mobile.

at&t defective unit exchange policies

I work at sprint as a service and repair technician, so I know how sprints advance exchanging works ;p if it comes down to needing an exchange, how does the process work for at&t? I pay for the 10$ insurance, does this cover exchanges through at&t past the 1 year warranty, or does this cover strictly physical damage/lost or stolen Situations?

I've been with att since 2006 and every time i have a defective issue I get it replaced through a device support center at no charge that first year unless its physically damaged,tampered,and or water damaged.
If past the warranty period the insurance covers it all really
Hope this helps
Sent from my SAMSUNG-SGH-I747 using xda premium

jpitch2415 said:
I've been with att since 2006 and every time i have a defective issue I get it replaced through a device support center at no charge that first year unless its physically damaged,tampered,and or water damaged.
If past the warranty period the insurance covers it all really
Hope this helps
Sent from my SAMSUNG-SGH-I747 using xda premium
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Thanks so much for a reply. Is it possible to get it switched out over the phone with care?

kurtiskobain said:
Thanks so much for a reply. Is it possible to get it switched out over the phone with care?
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Yes thats how it always worked in my experience. The only way they will exchange it in store is if you bring it back to the same store you bought it from within 30 days.

Device support centers are not stores, they exist to do warranty replacements.
Sent from my SAMSUNG-SGH-I747 using xda premium

If I purchased my phone from Best Buy, can I go to the AT&T DSC to get an exchange (after the 30 days) or do I have to deal directly with Samsung?

DontHaveACLue said:
If I purchased my phone from Best Buy, can I go to the AT&T DSC to get an exchange (after the 30 days) or do I have to deal directly with Samsung?
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You go to at&t DSC if you want to exchange it because any defects.
Sent from my SAMSUNG-SGH-I747 using xda premium

One item to note, in most cases, the replacement phone WILL be a refurbished replacement.

You can also do it over the phone as well and I know there are some city's where they do not have dsc and they do the replacements in the store as well
Sent from my SAMSUNG-SGH-I747 using xda premium
---------- Post added at 07:42 AM ---------- Previous post was at 07:40 AM ----------
RiPpeR_dUdE said:
One item to note, in most cases, the replacement phone WILL be a refurbished replacement.
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Click to collapse
Depends on availability, I've received a refurb,new,annnnd had it switched toba new model all together because the phone wasn't available any longer
Sent from my SAMSUNG-SGH-I747 using xda premium

when i go to the e-support link on att's site, it doesn't show GS3 as an eligible device.
has anyone successfully exchanged one?

[Q] Warranty

If T-Mobile stopped caring the Galaxy S3 Pebble Blue 16 GB and replaced it with the Titanium Grey version; and a manager said the warranty replacement is on backorder; and the Pebble Blue hasn't been in stock for at least 2 months, does that mean I will still get a Pebble Blue one since it was my original phone?

nviz22 said:
If T-Mobile stopped caring the Galaxy S3 Pebble Blue 16 GB and replaced it with the Titanium Grey version; and a manager said the warranty replacement is on backorder; and the Pebble Blue hasn't been in stock for at least 2 months, does that mean I will still get a Pebble Blue one since it was my original phone?
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Click to collapse
If they don't have it in stock they will send you the titanium gray. Login to your my T-Mobile account and look under orders to see what they ordered for you.
Sent from my SGH-T999 using Tapatalk 2

My bet is you will still end up with blue. Maybe out of stock for new but I'm sure there are plenty of rebuilt ones for warranty replacement. Usually when you return a phone it goes to a rebuild factory and get a few things replaced like charger port and power button and things like that. and than they use those for replacement. Of cause I'm not talking about "recent purchase" but warranty replacement. Keep us posted.
Sent from my SGH-T999 using xda premium

myowin said:
My bet is you will still end up with blue. Maybe out of stock for new but I'm sure there are plenty of rebuilt ones for warranty replacement. Usually when you return a phone it goes to a rebuild factory and get a few things replaced like charger port and power button and things like that. and than they use those for replacement. Of cause I'm not talking about "recent purchase" but warranty replacement. Keep us posted.
Sent from my SGH-T999 using xda premium
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He was told that they are out of stock on refurbished blue s3's. They don't give new phones for warranty replacements so they wouldn't have told him their inventory on them. This happened to me with my s2. They were out of refurbished black ones so they sent me a brand new white one. It depends on how long it is going to take for them to get you the original color/how far backordered they are.
Sent from my SGH-T999 using Tapatalk 2

I just hot off the phone with t Mobile. Not real happy. They are out of stock on s3. They are back ordered with no eta. I asked is there a different color or something else they can do? She was no help. Ill be leaving town Monday and looks like ill have to dig up an old RAZR i have somewhere. Very disappointed in Tmobile. Pay warranty and insurance month after Month after Month. Need a replacement one time and this is the service they deliver. Shame on you rmobile. Pi$$ poor.
Sent from my Nexus 7 using xda premium

I actually just talked to them today to replace my white one. After issues I had with a waaranty replacement they offered me a brand new one but since they are completely out of the white one they offered me the titanium. I don't care about the color its the same phone. I didn't care for the blue ...so . but they lady told me as far as she knew the white was out of stock and they only had the gray or blue but blue was backordered. I must have gotten the. Last titanium . . Maybe they are getting rid of the. For the lte version.
Sent from my Nexus 4 using xda app-developers app

I begged would they send whatever color they had. Ill be gone Monday for 2weeks and need a phone with net. Now I'm stuck with my old centennial wireless moto flip phone from about 8yrs ago.
Sent from my Nexus 7 using xda premium

monkeypaws said:
Maybe they are getting rid of the. For the lte version.
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Click to collapse
Dang, but the silver lining might be that you get a T999L model as warranty replacement due to their inability to provide a T999 model. Just have to wait until April to receive your replacement phone.

SeaFractor said:
Dang, but the silver lining might be that you get a T999L model as warranty replacement due to their inability to provide a T999 model. Just have to wait until April to receive your replacement phone.
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Click to collapse
Well for me actually they overnighted it. So I'm getting my replacement new phone Friday 22. It'll be a new phone not refurb. Huge conflict spending three days with customer care and loyalty dept.
Sent from my Nexus 4 using xda app-developers app

I called Tuesday got a blue one on Friday......
Sent from my SGH-T999 using Tapatalk 2

Called last Friday and got my issuance replacement Tuesday. They ran out of the s2 so I got and upgrade to the white s3 . Lucky me, though it's a refurbished Chinese one
Sent from my SGH-T999 using xda premium

Still waiting for mine to be shipped. Ridiculous service for 799 insurance
Sent from my SGH-T999 using xda premium

Got my titanium yesterday earlier than expected and it looks way awesome compared to the white. Also got credited back the full price of thebphone and what I spent shipping back my n4. 0pretty good day for me. Almost 5 calls to tmobile in less than 3 days. But glad that mess is over.
Sent from my SGH-T999 using xda app-developers app

I'm getting absolutely livid. Still no phone shipped. Ill be leaving town now with out a phone I'm paying for.
Sent from my Nexus 7 using xda premium

mike102871 said:
I'm getting absolutely livid. Still no phone shipped. Ill be leaving town now with out a phone I'm paying for.
Sent from my Nexus 7 using xda premium
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Click to collapse
They sent my phone to me on the 21st. I got a bad IMEI and I still cannot get it unblocked. They told me 48 hrs on 3/21, 24 hrs on 3/23, and then 24 hrs on 3/25. Sounds like they cannot do jack for me. I have to wait till like 6pm ET tomorrow if not, call and get them to send me another phone and I sent this POS back to T-Mobile. My parents are pissed that T-Mobile is treating my like crap. $400 for an S3 that I paid out of pocket from work during the summer down the drain. Bad luck for the college student, smh.

Possible to get free fix?

So, my power button has decided to act up and when I touch it, it brings up the extended menu, and no matter what I do from there it restarts the phone. So I took it to my local sprint store, and the guy told me to take the peice that actually pushes the button off and clean it myself. Offered no help, or how to do it or anything. Well needless to say I tried, and now it's completely stuck. Do you think I could get it fixed or a replacement for free because of that or no?
Sent from my SPH-D710 using Tapatalk 2

If there is no water damage. I'm sure you can get it replaced.
Sent from my SPH-D710 using Tapatalk 4

Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.

FuMMoD said:
Take it to a sprint repair center. They'll replace it for free if you have insurance since this is a common problem. I had this issue with my 1st phone and had it replaced within 3 days because of it.
Sent from Tapatalk on my S2.
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I don't have insurance though, and it would have been fine had the guy not told me to do that. Plus idk where there's a repair center near me.
Sent from my SPH-D710 using Tapatalk 2

I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
Sent from my SPH-D710 using xda premium

noobtoob said:
I YouTubed it myself, as the sprint repair center said they won't fix it unless I give them $150. I told them no way I would give them that kind of money for a phone that was free at their store. That was the straw that broke the camels back for me. Just waiting until December, then t mobile here I come.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I have to wait until may :thumbdown:
Sent from my SPH-D710 using Tapatalk 2

H4rryTipp3r said:
I have to wait until may :thumbdown:
Sent from my SPH-D710 using Tapatalk 2
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Click to collapse
OUCH! Good luck with that one. At least call them constantly telling them service sucks or something. I did that for like 3 weeks straight. Finally just told them they aren't holding up to their end of the bargain. They removed all kinds of towers in my area to make room for the "upgrade" but don't plan on starting until 2015. Asked them to cancel and waive my etf. Gave me $30 off per month until contact is up. Forced roaming on vzw and things are OK that way. Basically waiting to either get kicked, or contract end, whichever is first.
Sent from my SPH-D710 using xda premium