Develop Bugs

Sending phone back to samsung under manfacturers warranty

Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium

Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
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elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
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You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App

Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.

Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
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You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.

01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
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Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA

I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium

Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.

Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
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Lol sorry read the post wrong,
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Heads up: Sprint non-TEP S&R fee increase

Just wanted to let you guys know ahead of time, it was communicated to us yesterday via the Playbook that the fee for a Service & Repair fix/replacement for people that do NOT have TEP or ESRP is increasing from $35 to $50. This will go into effect 1/11.
It's still a good deal, considering things like OEM screens and refurbs cost well over that amount, but wanted to forewarn you guys anyway. So for you non-TEP people, if you plan on bricking your phone, do it and get in to the store by the 10th Or if you're in need of a legit repair obviously lol.
As always, you'll still have the option to add TEP the day of a paid repair/replacement.
EDIT: also, this change in policy does NOT qualify you to get out of contract early, as it is considered a voluntary service. This was communicated explicitly.
Your friendly neighborhood technician.
Sent from my Nexus 7 using xda premium

such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app

I've had 5 replaced without TEP for $35 each. Yep, I'm good at bricking them. Anyway, let's say I only bricked 1, then $35 at the time or even $50 after the 11th is a lot cheaper than buying one anywhere else. Unless you have a supplier willing to sell refurbs with a warranty for that cheap. Which I doubt.
Thanks for the heads up squshy!

elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
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Grumblings in the company are that this will likely be changed soon, as it is generally implied the battery is covered under TEP, not a 1 year warranty. Obviously I would agree with you, I find it asinine that they currently aren't.
Sent from my Nexus 7 using xda premium

Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
---------- Post added at 04:44 PM ---------- Previous post was at 04:40 PM ----------
elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
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Just an fyi, you can get never opened oem batteries on Amazon for 10 dollars. But regardless, you can get almost anything from a cellular service if you threaten to cancel to the retention department. Dan Hesse will personally come to your home and perform fellatio to keep you from switching to another carrier.
Sent from my SPH-D710 using Tapatalk 2

kingsway8605 said:
Verizon gives free warranty service, just saying...
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They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.

kingsway8605 said:
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
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Thank you for pointing that out?
Also, word on the street (some vendor reps) is that this may change...who would have thunk that full replacements for things like blown speakers would be a financial burden?
This guy, who replaces those speakers for something like $5 cost to my company.
Sent from my Nexus 7 using xda premium

stonesaber said:
They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.
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idk, I just know that I was with them from April 2010 to September 2011. During this period, I had my Motorola Droid replaced approximately 8 times (poor build quality on that phone - dust under the screen and flaky headphone jack). It wasn't me causing the problems because my epic touch has held up just fine for me. They eventually replaced my droid with a Droid Incredible 2 at no charge. I never had TEP and never paid a penny for warranty service. It was always a hassle free replacement. Maybe it's changed since then, idk.
I only switched to Sprint after Verizon started throttling the "unlimited" data they sold me. I was able to switch without an etf after some complaining and threatening a small claims lawsuit.
Sent from my SPH-D710 using Tapatalk 2

Insurance Claim on Tmo GS3

I'm currently having some problems with my charger staying plugged to my phone. It's very loose for some reason and constantly unplugs overnight even with the slightest touch.
My screen has been cracked for quite some time now (prior to this issue) but I was wondering if this would restrict me from filing an insurance claim on my phone. Would they hassle me for a broken screen?
Thanks,

basically got 2 options at this point, pay the fee , send your phone back, wait for replacement,
or claim it lost, pay the deductible, keep your phone an let them send another one to you, up to you, not promoting this way,but you do have these two options

for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.

eddylee09 said:
for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.
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Filing a claim and getting a refurb will cost you $130. I wouldn't recommend the 2nd option mentioned above, but I'm not going to tell you what or what not to do.
Good luck!
|When Emotion Goes Up, Logic Goes Down|
|Even If You Fall Face First You're Still Moving Forward|

You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app
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I agree. This has been my experience. Pay the deductible and keep both phones.

Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
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Towle said:
Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
Sent from my SGH-T999 using Tapatalk 2
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Yes that is exactly correct. You can't keep both. If you claim it "lost" they'll blacklist the imei of your old when you get your new. There's no way around it. Don't cheat the system op.
Sent from my SGH-T999 using xda app-developers app

Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!

eddylee09 said:
Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!
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Sorry I was replying to the poster about keeping both phones but just giving advice to you. I've seen a lot of posts before where people claim they've kept both and found ways around it. .
Sent from my SGH-T999 using xda app-developers app

I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
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daxecutioner24 said:
I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
Sent from my SGH-T999 using xda app-developers app
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But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
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Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
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Agree 100%.
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Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
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Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
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daxecutioner24 said:
Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
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With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
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Towle said:
With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
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Yeah that's what I meant you be surprise there's a bunch of people that don't pay for insurance. So I was looking at it through that perspective because it relates to rates all around.
Sent from my SGH-T999 using xda app-developers app

Insurance deductible on s3 is $150 not $130. ( went up at end of march )

[Q] BAD IMEI/ESN Note 2 for tmobile

I just accidentally bought a note 2 for t-mobile on CL, is there any way that I can unlock it or flash to make it work again on t-mobile?

ngckevin said:
I just accidentally bought a note 2 for t-mobile on CL, is there any way that I can unlock it or flash to make it work again on t-mobile?
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Nope sorry. Try to get your money back
Sent from my SGH-T889 using xda app-developers app

Nope . People still falling for the Craigslist scam. It's been months this has been going on. It's all over the forum. Should have searched. Rant really should have
Sent from my SGH-T889 using Tapatalk 2

I kind of found a way around if its brand new with the box and all but I will say is this if they called and reported it lost or stolen with Asurion they don't take fraud to likely I was lucky and the dummy used his real number to do business and also contacted from his girlfriends phone so I had a lot of info that helped me with tmobile and Asurion to look at my case buy it would include turning the phone over to my local police department for 30 days and getting ownership of the phone and then going back to T-Mobile corporate and see if they will do but I ended up coming up with a back up plan that I will pm you about when I get off work I don't want to burn myself before the method work
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---------- Post added at 02:59 PM ---------- Previous post was at 02:56 PM ----------
But I did shut down the v p on a phone conversation when I said there system is set up for people to only buy from T-Mobile but there is nothing in play of a T-Mobile customer does the scamming unlike Verizon where they have to release a phone to be sold ..... and last T-Mobile didn't care that I wanted to return the phone they told me I might as well just keep it
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thatruth132 said:
I kind of found a way around if its brand new with the box and all but I will say is this if they called and reported it lost or stolen with Asurion they don't take fraud to likely I was lucky and the dummy used his real number to do business and also contacted from his girlfriends phone so I had a lot of info that helped me with tmobile and Asurion to look at my case buy it would include turning the phone over to my local police department for 30 days and getting ownership of the phone and then going back to T-Mobile corporate and see if they will do but I ended up coming up with a back up plan that I will pm you about when I get off work I don't want to burn myself before the method work
Sent from my GT-N7105 using xda premium
---------- Post added at 02:59 PM ---------- Previous post was at 02:56 PM ----------
But I did shut down the v p on a phone conversation when I said there system is set up for people to only buy from T-Mobile but there is nothing in play of a T-Mobile customer does the scamming unlike Verizon where they have to release a phone to be sold ..... and last T-Mobile didn't care that I wanted to return the phone they told me I might as well just keep it
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?
Sent from my GT-N5110 using Tapatalk 2

Sell it on ebay... List is as a bad imei note 2 and discount it. Mine was like new and I sold it for 475...people will buy it for use outside this country.
Sent from my SGH-T889 using xda app-developers app

Im stuck on the "accidentally" part of the transaction. How do you accidentally buy a note 2, good or bad?

IAmSixNine said:
Im stuck on the "accidentally" part of the transaction. How do you accidentally buy a note 2, good or bad?
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I think op meant that he did not see the disclaimer that the imei is bad.
Some sellers try to hide this fact with in small print. And list AS IS. So buyer can not return or claim it as bad product.

I can guess the OP didnt mean accidentally.
The company i work for sells smart phones on Amazon and i have had 2 people in the past 4 months write to me to tel me they accidentally purchased the product and didnt mean to. Either the term accidentally means something else or a very strange set of circumstances happened.
Last week i dealt with a guy who wanted an immediate refund because the purchase was fraudulent. I told him as soon as we get the item back we will refund it. 3 days later he picks it up at the post office and he now is asking me questions about different GSM carriers. LOL yeah fraudulent my ass. Im getting off track. sorry guys and gals..
Im actually not typing this either. It accidentally typed its self. LOL
On the bright side, the device can still be used as a PDA utilizing WiFi, and if all else fails, it can be sold for parts. Note 2 screens are very expensive.

Before you can buy the phone called up tmobile ask tmobile agent to have the orginal owner give up full responsibilty to the new owner and that why he or she cannot filed a claim.
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culua said:
Before you can buy the phone called up tmobile ask tmobile agent to have the orginal owner give up full responsibilty to the new owner and that why he or she cannot filed a claim.
Sent from my SGH-T889 using xda app-developers app
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The best thing is to not Buy a phone from Craig s list. Unless its local and you can go to the T Mobile corp store . Have the seller while you are there to get them to look up his account and be sure he has full filled his contract on the phone. And then as you say above get him to have them to Note his account that he sold Said phone to you...
This i think is the only way to protect you in the future. I bought mine off ebay and I got account information from the seller about there account.. Called T-mobile and i was told the phone was purchased outright and was not under and has not ever been under a contract..
These things are expensive Take a few extra steps and protect your investment before you buy

When I sell/buy phones on craigslist I always do it at the carrier. People trying to burn you wont go cause they know you want to chsnge ownership right then. Ive never had a problem doing it this way and most tmobile reps at least around here dont care at all
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culua said:
Before you can buy the phone called up tmobile ask tmobile agent to have the orginal owner give up full responsibilty to the new owner and that why he or she cannot filed a claim.
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that doesn't work. last time i talked to a T-mo rep i asked her if i could report my old G2 stolen that has been paid off and on another person's account for over a year and she said yes.
Until T-mo has an official way to transfer complete ownership of the phone, not just notes on my account I won't be buying any additional used phones. too much risk.

Samsung warranty headache

This is just as a warning to anyone looking to try out Samsung. They do not stand by their warranty or product. My s3 stopped charging or transferring files. I sent it in. It was about six months after purchase. They sent the phone back unrepaired claiming the phone was beyond economical repair. I called in saying they should either send me a refurbished phone or repair mine as stated in the warranty. They said that a piece of my motherboard was damaged and it couldn't be repaired. So I requested a refurbed phone as my s3 should be covered by warranty. At first they tried claiming my warranty isn't covered because of water damage but I proved neither water damage indicator went off. Then they tried to say my phone was out of warranty. Even though I had a proof of purchase of October 2012. Finally they resorted to simply saying I must have opened the phone and broke it myself. Samsung did everything they could to skirt around their warranty obligations. And in the end left me with a six month old broken product that I paid $500+ dollars for and is now practically useless.
Sent from my SGH-M919 using xda app-developers app

Did you take it into Sprint or is this even Sprint GS3 related?

I've had them have to replace the entire board, certainly that's more expensive than an charging port
I've sent multiple phones to them for varying problems, and its always been honored.
Sent from my SPH-L710 using Tapatalk 2

I concur with this . Mine started cracking at the bezel for no reason! My phone was babied in a case and never dropped. They wanted me to pay a 70 dollar fee. In was seriously pissed. I only had the phone for 3 months.
Sent from my SPH-L720 using xda app-developers app

Ascertion said:
Did you take it into Sprint or is this even Sprint GS3 related?
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They wanted me to take it into sprint to see about getting a replacement. The thing is the phone was just bought outright for the unsubsidized price and flashed so I never even had an account with sprint so sprint wasn't able to do anything, nor should they have, as it was a Samsung warranty not sprint
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That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
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socos25 said:
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
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Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
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marcusdgd said:
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
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And that's what sprint should do. Samsung ia complaint is probably based on the fact you did something you not suppose to do with a phone now. Even though it shouldn't have anything to do with your problem.
The thing is if they mess with your phone and then you get it back and have a software issue immediately. Normally you could say samsung messed it up, probably true too. But since you have messed with your software, samsung doesn't want to be liable if something like that happens.
Basically YOU voided the warranty when you flashed a sprint phone to another carrier.
Sent from Under water