Just wanted to let you guys know ahead of time, it was communicated to us yesterday via the Playbook that the fee for a Service & Repair fix/replacement for people that do NOT have TEP or ESRP is increasing from $35 to $50. This will go into effect 1/11.
It's still a good deal, considering things like OEM screens and refurbs cost well over that amount, but wanted to forewarn you guys anyway. So for you non-TEP people, if you plan on bricking your phone, do it and get in to the store by the 10th Or if you're in need of a legit repair obviously lol.
As always, you'll still have the option to add TEP the day of a paid repair/replacement.
EDIT: also, this change in policy does NOT qualify you to get out of contract early, as it is considered a voluntary service. This was communicated explicitly.
Your friendly neighborhood technician.
Sent from my Nexus 7 using xda premium
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
I've had 5 replaced without TEP for $35 each. Yep, I'm good at bricking them. Anyway, let's say I only bricked 1, then $35 at the time or even $50 after the 11th is a lot cheaper than buying one anywhere else. Unless you have a supplier willing to sell refurbs with a warranty for that cheap. Which I doubt.
Thanks for the heads up squshy!
elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Grumblings in the company are that this will likely be changed soon, as it is generally implied the battery is covered under TEP, not a 1 year warranty. Obviously I would agree with you, I find it asinine that they currently aren't.
Sent from my Nexus 7 using xda premium
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
---------- Post added at 04:44 PM ---------- Previous post was at 04:40 PM ----------
elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Just an fyi, you can get never opened oem batteries on Amazon for 10 dollars. But regardless, you can get almost anything from a cellular service if you threaten to cancel to the retention department. Dan Hesse will personally come to your home and perform fellatio to keep you from switching to another carrier.
Sent from my SPH-D710 using Tapatalk 2
kingsway8605 said:
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.
kingsway8605 said:
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for pointing that out?
Also, word on the street (some vendor reps) is that this may change...who would have thunk that full replacements for things like blown speakers would be a financial burden?
This guy, who replaces those speakers for something like $5 cost to my company.
Sent from my Nexus 7 using xda premium
stonesaber said:
They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.
Click to expand...
Click to collapse
idk, I just know that I was with them from April 2010 to September 2011. During this period, I had my Motorola Droid replaced approximately 8 times (poor build quality on that phone - dust under the screen and flaky headphone jack). It wasn't me causing the problems because my epic touch has held up just fine for me. They eventually replaced my droid with a Droid Incredible 2 at no charge. I never had TEP and never paid a penny for warranty service. It was always a hassle free replacement. Maybe it's changed since then, idk.
I only switched to Sprint after Verizon started throttling the "unlimited" data they sold me. I was able to switch without an etf after some complaining and threatening a small claims lawsuit.
Sent from my SPH-D710 using Tapatalk 2
Related
Last night, my phone screen cracked. I was devastated and the hubby was furious!!!! I called Amazon wireless who I got the phones from late November and they were amazing to me and they are overnighting me a new phone. Sucks to have to root and all that all over again.
Just wanted yall to know that Amazon has really great customer service. They also gave me their black friday deal even though I bought the phones a week before so I got mine for free, and now another one, for free.
This is the first i'm hearing of Amazon wireless. Loll
Sent from my SPH-D710 using xda premium
It was so crazy because the girl I talked to today, was the same girl who helped me in November when I missed the penny sale by a few days and she gave me the phones for free.
She totally remembered talking to me and that my granny's name was also Elizabeth and they she said she was just gonna replace my phone. I am so glad I didn't go through the insurance hassle with sprint. How weird is it that out of all the employees I get her twice and she remember so much about me. Crazy.
I was so upset I cracked my screen I had to take a valum. LOL
Can you buy phones off contract there?
raveniselizabeth said:
Last night, my phone screen cracked. I was devastated and the hubby was furious!!!! I called Amazon wireless who I got the phones from late November and they were amazing to me and they are overnighting me a new phone. Sucks to have to root and all that all over again.
Just wanted yall to know that Amazon has really great customer service. They also gave me their black friday deal even though I bought the phones a week before so I got mine for free, and now another one, for free.
Click to expand...
Click to collapse
that is pretty awesome,
I got the phone from amazon wireless about 13 days ago, thinking if I should get a replacement as the power button is mushy, making it difficult to press easily but hesitant to do so because its such a small issue.
I can attest to their c.s ...i had to have a new phone overnighted cause i lost everything on my phone including serial numbers and everything else lol...ty amazon life saver
Sent from my fingertips to youre eyeballs....
Looks like where i'm getting my next phone from..
I love Amazon. I am proud to say I'm a part of Amazon Prime.
vcouture said:
Looks like where i'm getting my next phone from..
Click to expand...
Click to collapse
If I don't get my Nexus line replaced at a Sprint store, I will try Amazon Wireless. People around here aren't easy to please. If everyone has positive things to say, they must be good
Sent from my SPH-D710 using xda premium
I live Amazon and Amazon loves me.
If a item doesnt come on schedule, you talk to a amazon chat person, and you say your mad, then they will give you a 5 dollar or 10 dollar credit lolol. I seriously love amazon + prime. Love getting shipments in a day with 2 day shipping option LOL
Im going to use my moms upgrade and order my self an E4GT from Amazon! CANT WAIT!!!
Omg so they accidentally sent me 2 phones and my husband swears I messed his up by rooting even tho I completely put it back to unrooted stock so I called and said "hey.. Yall sent me 2 can I just replace my husbands cuz his buttons aren't working right" and they said "of course why not"!!! What company does that. So flippin sweet.
Sent from my SPH-D710 using XDA App
dw3bb10 said:
Im going to use my moms upgrade and order my self an E4GT from Amazon! CANT WAIT!!!
Click to expand...
Click to collapse
Welcome to our world. Get ready to be up flashing all night lol.
Sent from my SPH-D710 using XDA App
If you cancel your contract early they tack another $250 on top the carriers etf and automatically bill it to the payment method you used to purchase your device. My Captivate cost $99.99 then a $350 etf and $250 to Amazon when I left At&t. So I ended up paying $700 for a $500 phone because of a nasty breakup. Don't use discount online services if you intend to leave your carrier early.
Sent from my SPH-D710 using xda premium
WOW... I didn't know they were that involved in your service plan. I wouldn't have thought that since they didn't make me go through my insurance to replace the phone. Good to know.
Sent from my SPH-D710 using XDA App
raveniselizabeth said:
WOW... I didn't know they were that involved in your service plan. I wouldn't have thought that since they didn't make me go through my insurance to replace the phone. Good to know.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
If I remember right they only charge if you end your plan in the first 6 months. All I know is that they nailed me lol.
Sent from my SPH-D710 using xda premium
newalker91 said:
They technically do not have the ability to charge you anything in relation to your Sprint account. They can bill you for the remainder of the phone cost if you haven't paid enough months to cover it, but not for terminating your contract. Only your carrier can reserve that right as you are in no contractual obligation to Amazon.
Click to expand...
Click to collapse
That's exactly how it works. I received the standard etf from At&t along with my last bill, then a separate notice from Amazon for their $250. They tell you upfront about the charge...still sucks though lol.
Sent from my SPH-D710 using xda premium
Think I might have to buy my e4gt from Amazon is it better online or over the phone
Sent from my SCH-I800 using Tapatalk
raveniselizabeth said:
Welcome to our world. Get ready to be up flashing all night lol.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I Know. Im a flashaholic, coming from an Evo 4G! Any recommendations? haha
I work at sprint as a service and repair technician, so I know how sprints advance exchanging works ;p if it comes down to needing an exchange, how does the process work for at&t? I pay for the 10$ insurance, does this cover exchanges through at&t past the 1 year warranty, or does this cover strictly physical damage/lost or stolen Situations?
I've been with att since 2006 and every time i have a defective issue I get it replaced through a device support center at no charge that first year unless its physically damaged,tampered,and or water damaged.
If past the warranty period the insurance covers it all really
Hope this helps
Sent from my SAMSUNG-SGH-I747 using xda premium
jpitch2415 said:
I've been with att since 2006 and every time i have a defective issue I get it replaced through a device support center at no charge that first year unless its physically damaged,tampered,and or water damaged.
If past the warranty period the insurance covers it all really
Hope this helps
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Thanks so much for a reply. Is it possible to get it switched out over the phone with care?
kurtiskobain said:
Thanks so much for a reply. Is it possible to get it switched out over the phone with care?
Click to expand...
Click to collapse
Yes thats how it always worked in my experience. The only way they will exchange it in store is if you bring it back to the same store you bought it from within 30 days.
Device support centers are not stores, they exist to do warranty replacements.
Sent from my SAMSUNG-SGH-I747 using xda premium
If I purchased my phone from Best Buy, can I go to the AT&T DSC to get an exchange (after the 30 days) or do I have to deal directly with Samsung?
DontHaveACLue said:
If I purchased my phone from Best Buy, can I go to the AT&T DSC to get an exchange (after the 30 days) or do I have to deal directly with Samsung?
Click to expand...
Click to collapse
You go to at&t DSC if you want to exchange it because any defects.
Sent from my SAMSUNG-SGH-I747 using xda premium
One item to note, in most cases, the replacement phone WILL be a refurbished replacement.
You can also do it over the phone as well and I know there are some city's where they do not have dsc and they do the replacements in the store as well
Sent from my SAMSUNG-SGH-I747 using xda premium
---------- Post added at 07:42 AM ---------- Previous post was at 07:40 AM ----------
RiPpeR_dUdE said:
One item to note, in most cases, the replacement phone WILL be a refurbished replacement.
Click to expand...
Click to collapse
Depends on availability, I've received a refurb,new,annnnd had it switched toba new model all together because the phone wasn't available any longer
Sent from my SAMSUNG-SGH-I747 using xda premium
when i go to the e-support link on att's site, it doesn't show GS3 as an eligible device.
has anyone successfully exchanged one?
Did anyone buy the device without changing their contract and if so how much did you pay?
I know at&t quotes $650 but I'm sure there are ways to buy buy for less (aside from getting axxount credits)
Sent from my SGH-T889 using xda app-developers app
$650. Only way to lower that is the early upgrade thing for $550, but it extends your contract.
Sent from my SGH-I727 using Tapatalk 2
Yes it's $649 unless you're able to get the store manager to cut you a deal like I've had done once or twice in the past. I'll be returning my IP5 tomorrow in exchange for the Note 2. I hope they aren't too mad at me. Battery life on the IP5 leaves a lot to be desired.
Sent from my iPad using Tapatalk HD
What about price matching? Anyone sell it for less?
Sent from my SGH-T889 using xda app-developers app
ekerbuddyeker said:
What about price matching? Anyone sell it for less?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Outright price has always been cheaper from AT&T. Everywhere else I've seen is $699.99 or more.
What kind of deal u had with the manager to get it cheaper than $650?
unknownnoob said:
What kind of deal u had with the manager to get it cheaper than $650?
Click to expand...
Click to collapse
When I purchased my last S3, the manager went in the system and marked it down to $399 since I'd purchased so many phones. Just have to be nice to people sometimes.
Im hoping bestbuy will price match it for me in a coupla hours here.
Sent from my SAMSUNG-SGH-I897 using xda app-developers app
1meanrex said:
Im hoping bestbuy will price match it for me in a coupla hours here.
Sent from my SAMSUNG-SGH-I897 using xda app-developers app
Click to expand...
Click to collapse
I never had any luck getting them to price match. I forget the reason/lie they always gave.
Sent from my iPad mini using Tapatalk HD
Total comes out to $703 after taxes. Picked mine up this morning at 9, the white version
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
05GT said:
I never had any luck getting them to price match. I forget the reason/lie they always gave.
Sent from my iPad mini using Tapatalk HD
Click to expand...
Click to collapse
I ended going to att because bestbuy didnt even have it. $697 out the door titanium gray. I got there 5 min before they opened to discover a line, I thought my chances were gone only to find out the line was for the lumina 920. Thank goodness!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
1meanrex said:
I ended going to att because bestbuy didnt even have it. $697 out the door titanium gray. I got there 5 min before they opened to discover a line, I thought my chances were gone only to find out the line was for the lumina 920. Thank goodness!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
jsho31 said:
Total comes out to $703 after taxes. Picked mine up this morning at 9, the white version
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
How did you guys manage to get one off contract? I showed up early this morning and was the first into one store and they would no sell me one without signing a new contract. I even called customer service who called the store to clarify and told me it was up to the manager to decide whether or not they would sell it to me without contract because they are in limited supply. I called another store thinking maybe it was just that one at&t store and I was told the exact same thing by the other store. It's driving me crazy because I was ready to fork over $650 + for this phone. Customer support wouldnt even let me order over the phone because they claim that the phone isn't even in their system yet. Very disappointing day so far...
Picked mine up from AT&T for $550 plus tax = $593
They extended my contract for 2 yrs from today.
servantz said:
How did you guys manage to get one off contract? I showed up early this morning and was the first into one store and they would no sell me one without signing a new contract. I even called customer service who called the store to clarify and told me it was up to the manager to decide whether or not they would sell it to me without contract because they are in limited supply. I called another store thinking maybe it was just that one at&t store and I was told the exact same thing by the other store. It's driving me crazy because I was ready to fork over $650 + for this phone. Customer support wouldnt even let me order over the phone because they claim that the phone isn't even in their system yet. Very disappointing day so far...
Click to expand...
Click to collapse
I had an account already but I just told the guy I was paying the no commitment price and he didnt question it. Rang me up in about 3 or 4 minutes and I was done. I have no idea why they wouldnt sell it to you off contract. My best friend has simple mobile and he went in t mobile to buy his and they let him get his too with no problem.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
servantz said:
How did you guys manage to get one off contract? I showed up early this morning and was the first into one store and they would no sell me one without signing a new contract. I even called customer service who called the store to clarify and told me it was up to the manager to decide whether or not they would sell it to me without contract because they are in limited supply. I called another store thinking maybe it was just that one at&t store and I was told the exact same thing by the other store. It's driving me crazy because I was ready to fork over $650 + for this phone. Customer support wouldnt even let me order over the phone because they claim that the phone isn't even in their system yet. Very disappointing day so far...
Click to expand...
Click to collapse
I literally walked in and said I was buying for the off contract price and that was it, guy rang me up and gave me my phone. My brother works for bestbuy mobile and he said that sometimes stores will do that to maximize sales because thats how they will make there money, off the contract instead of the phone. So if you were off contract i can see why they would be pricks about it.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
1meanrex said:
I literally walked in and said I was buying for the off contract price and that was it, guy rang me up and gave me my phone. My brother works for bestbuy mobile and he said that sometimes stores will do that to maximize sales because thats how they will make there money, off the contract instead of the phone. So if you were off contract i can see why they would be pricks about it.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Man this sucks for me. I am still under contract but the guy didn't even ask. I have called about 10 stores and the story has been the same except for one guy who offered to sell me one for $750 cash only!! I laughed in his face before I hung up that phone. I have a business account and I finally got off the phone with someone who was willing to help me order it, but get this, they charge businesses $100 more for the no contract price...$650 vs $750. That is so close to Best Buy's price of $800 that I stop from ordering it. I will speak with my company's account rep next week but this is really shady business even from At&t. Without my grandfathered unlimited plan I would be walking out the door at this point.
jsho31 said:
Total comes out to $703 after taxes. Picked mine up this morning at 9, the white version
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Kinda happy for Hawaii sales tax. Paid $680.60 out the door.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
---------- Post added at 10:35 AM ---------- Previous post was at 10:34 AM ----------
servantz said:
Man this sucks for me. I am still under contract but the guy didn't even ask. I have called about 10 stores and the story has been the same except for one guy who offered to sell me one for $750 cash only!! I laughed in his face before I hung up that phone. I have a business account and I finally got off the phone with someone who was willing to help me order it, but get this, they charge businesses $100 more for the no contract price...$650 vs $750. That is so close to Best Buy's price of $800 that I stop from ordering it. I will speak with my company's account rep next week but this is really shady business even from At&t. Without my grandfathered unlimited plan I would be walking out the door at this point.
Click to expand...
Click to collapse
Stores sound really hanky in your area.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
05GT said:
Kinda happy for Hawaii sales tax. Paid $680.60 out the door.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
---------- Post added at 10:35 AM ---------- Previous post was at 10:34 AM ----------
Stores sound really hanky in your area.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, you got that right. South Florida = Scumbag Land. This is the shady dealings I have had with a major company in a while. There shouldnt be this big of an issue buying off contract. It clearly lets you do it on the website, although when I tried that it makes me set up a new line of service or I have to act like a new customer. I even thought about buying it as a new customer and then canceling the line, etc. but that it just way to much work for a cell phone. Why they can't just shut up and take my money....I'll never know!
---------- Post added at 03:49 PM ---------- Previous post was at 03:39 PM ----------
05GT said:
Kinda happy for Hawaii sales tax. Paid $680.60 out the door.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
---------- Post added at 10:35 AM ---------- Previous post was at 10:34 AM ----------
Stores sound really hanky in your area.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, you got that right. South Florida = Scumbag Land. This is the shady dealings I have had with a major company in a while. There shouldnt be this big of an issue buying off contract. It clearly lets you do it on the website, although when I tried that it makes me set up a new line of service or I have to act like a new customer. I even thought about buying it as a new customer and then canceling the line, etc. but that it just way to much work for a cell phone. Why they can't just shut up and take my money....I'll never know!
Hey Note2 owners (and soon to be owners),
I tried all afternoon on launch day to pick up one at non-commitment price, but all the AT&T stores here in Los Angeles area wouldn't let me as they were in "limited stock" and reserved for new or upgrade accounts. I even called a friend who knew a manager but he said the same thing. The only way was to order it online as it ships from warehouse.
I do have an issue though and I was wondering if anyone else is in the same shoes as I am.
I placed an order online that same afternoon, but ever since and until now it still shows "Status: Attention" on my order status page. I did call AT&T Premier to make sure, and the rep told me that it's still being processed and take anywhere from 24-48 hrs to finish processing the order, considering that the weekend was non-business days.
Is anyone else who ordered online on launch day still show that status? I've been stuck on my old flip RAZR phone for a month now since my issue with my S3 being fraudulently reported stolen (a story I might like to tell someday).
Just wondering if it's just bad luck with me or something. I just want my Note 2 and carrying this RAZR is kinda embarrassing lol
Thanks guys for any input.
divadkha said:
I placed an order online that same afternoon, but ever since and until now it still shows "Status: Attention"
Click to expand...
Click to collapse
My online (pre-)order status went from "Pending" or "Processing" to "Shipped". I never saw an "Attention" status, and I believe others here who did said it indicated that there was a problem that was holding up the order. Probably good to check with them again.
---------- Post added at 07:11 AM ---------- Previous post was at 07:07 AM ----------
servantz said:
Man this sucks for me. I am still under contract but the guy didn't even ask. I have called about 10 stores and the story has been the same except for one guy who offered to sell me one for $750 cash only!! I laughed in his face before I hung up that phone. I have a business account and I finally got off the phone with someone who was willing to help me order it, but get this, they charge businesses $100 more for the no contract price...$650 vs $750. That is so close to Best Buy's price of $800 that I stop from ordering it. I will speak with my company's account rep next week but this is really shady business even from At&t. Without my grandfathered unlimited plan I would be walking out the door at this point.
Click to expand...
Click to collapse
Why not order it online? That seems to have worked smoothly for most people. I did that (for the full no-contract $650) and kept my grandfathered unlimited data plan (although initially AT&T changed it to a 3GB plan, and I had to call and have the unlimited plan restored).
I'm currently having some problems with my charger staying plugged to my phone. It's very loose for some reason and constantly unplugs overnight even with the slightest touch.
My screen has been cracked for quite some time now (prior to this issue) but I was wondering if this would restrict me from filing an insurance claim on my phone. Would they hassle me for a broken screen?
Thanks,
basically got 2 options at this point, pay the fee , send your phone back, wait for replacement,
or claim it lost, pay the deductible, keep your phone an let them send another one to you, up to you, not promoting this way,but you do have these two options
for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.
eddylee09 said:
for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.
Click to expand...
Click to collapse
Filing a claim and getting a refurb will cost you $130. I wouldn't recommend the 2nd option mentioned above, but I'm not going to tell you what or what not to do.
Good luck!
|When Emotion Goes Up, Logic Goes Down|
|Even If You Fall Face First You're Still Moving Forward|
You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I agree. This has been my experience. Pay the deductible and keep both phones.
Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Yes that is exactly correct. You can't keep both. If you claim it "lost" they'll blacklist the imei of your old when you get your new. There's no way around it. Don't cheat the system op.
Sent from my SGH-T999 using xda app-developers app
Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!
eddylee09 said:
Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!
Click to expand...
Click to collapse
Sorry I was replying to the poster about keeping both phones but just giving advice to you. I've seen a lot of posts before where people claim they've kept both and found ways around it. .
Sent from my SGH-T999 using xda app-developers app
I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
Sent from my SGH-T999 using xda app-developers app
daxecutioner24 said:
I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
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Agree 100%.
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Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
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Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
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daxecutioner24 said:
Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
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With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
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Towle said:
With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
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Yeah that's what I meant you be surprise there's a bunch of people that don't pay for insurance. So I was looking at it through that perspective because it relates to rates all around.
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Insurance deductible on s3 is $150 not $130. ( went up at end of march )
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
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jdsingle76 said:
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
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I've tried everything and the phone works it's just it's so slow my gfs epic 4g runs faster lol but thank you a lot for the info
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How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
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That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
patrao_n said:
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
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Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
mkfryan said:
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
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And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
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chriswbush said:
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
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What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
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RayTrue04 said:
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
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News to me. Thanks for the info.
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jdsingle76 said:
News to me. Thanks for the info.
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No problem. It's even noted on the site when filing a claim. I go through phones like crazy and I read everything. It goes something along the lines like any found devices claimed through Asurion are the property of Asurion and must be returned yada yada.. Something like that, it's been a while I lost or had a phone stolen lol
Ps: I had two claims this year. I would gladly screencap the email they sent me thanking me for returning my liquor damaged EVO LTE that was completely fried. So if they would take a liquor damaged one with a fried motherboard why not a water damaged one which still powers on?
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chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
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A big part of me thinks Asurion is complete rip off. I used them once and paid the $100 deductible which pi$$ed me off because I had been paying them $9 a month over the past 4 years- enough to cover the cost of a new premium smartphone and the $100 deductible. And once I got my replacement phone (refurbished, not new) the first month or so were covered by the Sprint warranty yet, I still got charged me $9 for the "Asurion".
They want you to believe the replacement phone they are sending you cost them the same retail price you'd have bought it for from Samsung but that's bull****. I am sure they get them for buy them from sprint for whatever sprint pays for recycled phones., probably $50 then they mark it up 100% and viola $100 deductible. And if you tell Asurion you want a new phone instead of a refurbished phone they'll lie to you and tell you Samsung doesn't make the D710 anymore. But one visit to the Samsung website suggests otherwise.
In short I wouldn't think twice about getting over on Asurion.
And no it's NOT Insurance fraud. Insurance fraud is a crime when committed against a real insurance company which is regulated by the state.
Ask these people if they think you should stick it to Asurion.
Take the phone apart and hit the board lightly with rubbing alcohol and a soft tooth brush.
Before you do tho take a few pics of the board and post them and ill let ya know the extent of the damage
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I just went ahead and reported the phone water damaged and I'm just going to pay the 100 deductible I did get a call from assurion saying they do limited these forums and advises against fraud and they do monitor these forums.
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