Insurance Claim on Tmo GS3 - T-Mobile, Samsung Galaxy SIII

I'm currently having some problems with my charger staying plugged to my phone. It's very loose for some reason and constantly unplugs overnight even with the slightest touch.
My screen has been cracked for quite some time now (prior to this issue) but I was wondering if this would restrict me from filing an insurance claim on my phone. Would they hassle me for a broken screen?
Thanks,

basically got 2 options at this point, pay the fee , send your phone back, wait for replacement,
or claim it lost, pay the deductible, keep your phone an let them send another one to you, up to you, not promoting this way,but you do have these two options

for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.

eddylee09 said:
for option #1, what exactly is the fee?
I'm considering the option of saying that the phone is just suddenly slightly defective (the charger port) in order to get a new refurb one. I've done this multiple times before and got a replacement for free but never with a broken screen.
Click to expand...
Click to collapse
Filing a claim and getting a refurb will cost you $130. I wouldn't recommend the 2nd option mentioned above, but I'm not going to tell you what or what not to do.
Good luck!
|When Emotion Goes Up, Logic Goes Down|
|Even If You Fall Face First You're Still Moving Forward|

You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
You can't claim warranty exchange with Tmobile with a broken screen. They will charge you restocking fee $400+. Its better to call insurance which is $150 I believe.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I agree. This has been my experience. Pay the deductible and keep both phones.

Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
Sent from my SGH-T999 using Tapatalk 2

Towle said:
Don't say it's lost and keep both phones, that is insurance fraud.
File an insurance claim on the Asurion website for the honest reason. The fee is $130. They will send you a new phone with free next day shipping, THEN you send your phone back with the provided packaging and prepaid label.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Yes that is exactly correct. You can't keep both. If you claim it "lost" they'll blacklist the imei of your old when you get your new. There's no way around it. Don't cheat the system op.
Sent from my SGH-T999 using xda app-developers app

Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!

eddylee09 said:
Appreciate all the replies and insight! It wasn't my intention to file it as "lost" and keep the phone. Just wanted to see if I would still get the same warranty benefits for my loose charger despite the screen being cracked from a previous incident.
Thanks!
Click to expand...
Click to collapse
Sorry I was replying to the poster about keeping both phones but just giving advice to you. I've seen a lot of posts before where people claim they've kept both and found ways around it. .
Sent from my SGH-T999 using xda app-developers app

I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
Sent from my SGH-T999 using xda app-developers app

daxecutioner24 said:
I like how people talk about insurance fraud when in reality finding a million ways to go back to stock, triangle away because your phone is messed up from hacking. It's really no difference that's insurance fraud too a little hypocritical
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
Sent from my SGH-T999 using Tapatalk 2

Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Agree 100%.
Sent from my SGH-T999 using xda app-developers app

Towle said:
But that doesn't cost the company money and cause rates to go up
Returning to stock, the companies are getting the phones back to refurbish and sell again. Lying and saying you lost your $500 phone to get another $500 phone is no where near the same thing.
Not to mention the fact that rooting only voids the manufacturer warranty, not your insurance.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
Sent from my SGH-T999 using xda app-developers app

daxecutioner24 said:
Huh how It doesn't cost the company money, shipping cost that they pay.. Hard bricking devices or soft bricks that some don't even bother to fix and send it in.technically a phone is not a phone when you can't call or do what a phone is for when the IMEI is blocked. Also rooting may bring hardware issues etcc so if the phone is malfunctioning people are going to send it in. that's also insurance fraud because you caused the phone to not work and you want to get a new one or refurbished. I get your point though but I still think rates will go up either way, just like gas does when the economy us bad .
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
Sent from my SGH-T999 using Tapatalk 2

Towle said:
With insurance it doesn't matter if you hacked it and fried the processor. That's what you pay for insurance for. Using it to get a second phone is not what it's for. I see where your point could be valid for a warranty exchange though.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Yeah that's what I meant you be surprise there's a bunch of people that don't pay for insurance. So I was looking at it through that perspective because it relates to rates all around.
Sent from my SGH-T999 using xda app-developers app

Insurance deductible on s3 is $150 not $130. ( went up at end of march )

Related

Stock TW is so annoying...

Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Joy2DaWurld said:
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Click to expand...
Click to collapse
Yeah I too had the same usb faulty issue and had to return - but I didn't even bother to unroot I just sent it back, they never say anything.
Usb problem here is got replacement screen is almost perfect got small blob in bottom right corner probably sending this one back
Sent from my SGH-T989 using xda premium
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
blackangst said:
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
LOL there's no direct correlation dude. But in order to get a warranty replacement, I need to be on stock firmware. I know some people say that they've sent it in rooted and on a custom ROM but I'm not gonna take the risk if I don't need to.
I bought my device used. Has one nicks and minor scratch on body.
I swear I'm a strict about having the any of my devices stay as new as possible. I wanted to warranty exchange. In the end I stuck with the device. Also hear the replacements are all refurb devices.
In the end I just loaded CM9. Main reason I stayed away from this device was the Stock ROM. I hate it...... Alot.....
Been happy because of CM9. Now the imperfections don't bother me so much, but the true source of my hate for this phone was really the Stock ROM. Now I'm just pleased.
Asurion didn't want to give me a replacement phone since I broke mine in Feb, called it in in May, and went to finish my claim July 22. A simple letter to the CeO with some few choice words will do wonders. I have a NEW non-refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
N31N said:
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Then why pay for insurance? :what:
Sent from the pink Unicorn from the Darkside.
LoopDoGG79 said:
Then why pay for insurance? :what:
Click to expand...
Click to collapse
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
N31N said:
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
Click to expand...
Click to collapse
So even with a cracked screen, warranty isn't nullified?
Sent from my SGH-T989 using xda app-developers app
Bought mine with insurance it was 500 bucks, so i figures mine as well get the longest warranty possible. My dad did the same. Lost one, dropped and smashed one, first time free, second time deductible. Still a ton of money saved.
Sent from my SAMSUNG-SGH-T989 using xda premium
Teo032 said:
So even with a cracked screen, warranty isn't nullified?
Click to expand...
Click to collapse
they just charge you the replacement fee and everyone moves on with their business. If you need more than just my word, make up some excuse to get to look at the exchange pages at your local store. I found this stuff out in the small print right above the CUSTOMER AGREES? checkbox (that no one ever reads; on the phone they do, but very very quickly) and shortly after found someone who was desperate enough to try it.
To reiterate; neither i nor my customers have had any problems replacing cracked screens or water damage, but tmo has wised up on some of the old tricks before so it may just be a matter of time.
I had been doing this from march through October of "11.
Also!! Good luck finding a rep who doesn't mind subverting the rules to help out people. Haha
Edit: ill try to reach out and have someone get me a picture of the page in question, it may take a few days though

Heads up: Sprint non-TEP S&R fee increase

Just wanted to let you guys know ahead of time, it was communicated to us yesterday via the Playbook that the fee for a Service & Repair fix/replacement for people that do NOT have TEP or ESRP is increasing from $35 to $50. This will go into effect 1/11.
It's still a good deal, considering things like OEM screens and refurbs cost well over that amount, but wanted to forewarn you guys anyway. So for you non-TEP people, if you plan on bricking your phone, do it and get in to the store by the 10th Or if you're in need of a legit repair obviously lol.
As always, you'll still have the option to add TEP the day of a paid repair/replacement.
EDIT: also, this change in policy does NOT qualify you to get out of contract early, as it is considered a voluntary service. This was communicated explicitly.
Your friendly neighborhood technician.
Sent from my Nexus 7 using xda premium
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
I've had 5 replaced without TEP for $35 each. Yep, I'm good at bricking them. Anyway, let's say I only bricked 1, then $35 at the time or even $50 after the 11th is a lot cheaper than buying one anywhere else. Unless you have a supplier willing to sell refurbs with a warranty for that cheap. Which I doubt.
Thanks for the heads up squshy!
elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Grumblings in the company are that this will likely be changed soon, as it is generally implied the battery is covered under TEP, not a 1 year warranty. Obviously I would agree with you, I find it asinine that they currently aren't.
Sent from my Nexus 7 using xda premium
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
---------- Post added at 04:44 PM ---------- Previous post was at 04:40 PM ----------
elliwigy said:
such a rip off.. i personally have tep and a replacement battery they are saying is 50$. how much is it without tep? lol. if your going to brick your phone id use the replacement money and buy one off the internet instead of going to sprint to have it repaired.. thats my opinion lol
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Just an fyi, you can get never opened oem batteries on Amazon for 10 dollars. But regardless, you can get almost anything from a cellular service if you threaten to cancel to the retention department. Dan Hesse will personally come to your home and perform fellatio to keep you from switching to another carrier.
Sent from my SPH-D710 using Tapatalk 2
kingsway8605 said:
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.
kingsway8605 said:
Verizon gives free warranty service, just saying...
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for pointing that out?
Also, word on the street (some vendor reps) is that this may change...who would have thunk that full replacements for things like blown speakers would be a financial burden?
This guy, who replaces those speakers for something like $5 cost to my company.
Sent from my Nexus 7 using xda premium
stonesaber said:
They must have changed then, cause when I was with them, my wife's eris had to be replaced and it was $50 to have it replaced without TEP.
Click to expand...
Click to collapse
idk, I just know that I was with them from April 2010 to September 2011. During this period, I had my Motorola Droid replaced approximately 8 times (poor build quality on that phone - dust under the screen and flaky headphone jack). It wasn't me causing the problems because my epic touch has held up just fine for me. They eventually replaced my droid with a Droid Incredible 2 at no charge. I never had TEP and never paid a penny for warranty service. It was always a hassle free replacement. Maybe it's changed since then, idk.
I only switched to Sprint after Verizon started throttling the "unlimited" data they sold me. I was able to switch without an etf after some complaining and threatening a small claims lawsuit.
Sent from my SPH-D710 using Tapatalk 2

Insurance claim question

Of i report my Galaxy S2 lost, will they lock the phone when I use my insurance for a replacement? And what if I don't want them to lock it
Sent from my SGH-T989 using xda app-developers app
How bout you just flat out buy a replacement?
Don't scam dude. Makes it harder for honest customers to get help when actually need it...
Sent from my SAMSUNG-SGH-T989 using xda premium
I know what you trying to do. Karma is a bi.....
Stevesteve64 said:
Of i report my Galaxy S2 lost, will they lock the phone when I use my insurance for a replacement? And what if I don't want them to lock it
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
That's called insurance fraud what your doing. Technically its a felony.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
I think the guy just asked a question about what would happen. But yes, this is insurance fraud and if you get caught doing this you're slapped with a felony. I'd advise you not to do it.
They would more than likely block the old IMEI anyways since they have it in their database and the old phone becomes a paperweight MP3 player.
TL;DR : The risks are too high and the outcome is too little and more than likely to backfire. Be legit about it.
Sent from my SGH-T999 using xda app-developers app
Straight Answer
Once a device is replaced using insurance or warranty, they will blacklist the IMEI so that it can't be used again on the network in the event that they don't actually receive it.
If a device is reported lost, they blacklist the IMEI immediately and you go about processing your claim.
There is nothing you can do to prevent this, it's automatic, that phone will be blacklisted, no exceptions. If it's found, to whitelist the IMEI again, you have to go through insurance, which will promptly send out a return kit for said device.
You can't ask questions like this on here. This isn't the place for stealing, scamming or anything not legal. This thread will be closed by an administrator
Sent from my SGH-T989 using xda app-developers app
So a couple weeks ago you were on here asking to buy a T989 to replace your Amaze because you wanted a bigger screen, It appears that you decided to buy it new thinking you can just scam the insurance thing and not actually have to pay for it, or get a second one for free. Not saying you are doing this, just that it appears pretty darn shady when seeing this post along with your previous post a couple weeks ago asking to buy one.
As said above, insurance fraud is a felony but honestly go ahead and report it stolen, wait a few days and call TMO and tell them you bought a used phone. Give them all the info on it they ask for, go ahead, or try to sell it. The buyer will find out it was an insurance scam and TMO knows it's connected to you. Who knows you might(not a chance) have a lucky one that didn't get blacklisted. In reality, I will ROFL when the police show up at your door with an arrest warrant, and they will...but go for it, see what happens. It may be multiple serious federal charges. If you bought it online and it was mailed to you via USPS, they will add the charges of Felony Mail Fraud for USPS shipping, and Felony Wire Fraud for ordering it online. If you bought it in the store then you can expect Retail Fraud to be added.
Let us know how that works out for ya.
Sent from my SGH-T989 using xda app-developers app
You're not gonna get a lot if helpful responses on XDA when you ask a question pertaining to something illegal.
The forum rules clearly state that these topics are not allowed to be discussed, and no one wants to risk getting banned or even worse the site getting in trouble..
I personally don't care what you do but please take it somewhere else
Sent from my SAMSUNG-SGH-T989 using xda premium
Thread closed
We do not support or condone insurance fraud on XDA.

Samsung warranty headache

This is just as a warning to anyone looking to try out Samsung. They do not stand by their warranty or product. My s3 stopped charging or transferring files. I sent it in. It was about six months after purchase. They sent the phone back unrepaired claiming the phone was beyond economical repair. I called in saying they should either send me a refurbished phone or repair mine as stated in the warranty. They said that a piece of my motherboard was damaged and it couldn't be repaired. So I requested a refurbed phone as my s3 should be covered by warranty. At first they tried claiming my warranty isn't covered because of water damage but I proved neither water damage indicator went off. Then they tried to say my phone was out of warranty. Even though I had a proof of purchase of October 2012. Finally they resorted to simply saying I must have opened the phone and broke it myself. Samsung did everything they could to skirt around their warranty obligations. And in the end left me with a six month old broken product that I paid $500+ dollars for and is now practically useless.
Sent from my SGH-M919 using xda app-developers app
Did you take it into Sprint or is this even Sprint GS3 related?
I've had them have to replace the entire board, certainly that's more expensive than an charging port
I've sent multiple phones to them for varying problems, and its always been honored.
Sent from my SPH-L710 using Tapatalk 2
I concur with this . Mine started cracking at the bezel for no reason! My phone was babied in a case and never dropped. They wanted me to pay a 70 dollar fee. In was seriously pissed. I only had the phone for 3 months.
Sent from my SPH-L720 using xda app-developers app
Ascertion said:
Did you take it into Sprint or is this even Sprint GS3 related?
Click to expand...
Click to collapse
They wanted me to take it into sprint to see about getting a replacement. The thing is the phone was just bought outright for the unsubsidized price and flashed so I never even had an account with sprint so sprint wasn't able to do anything, nor should they have, as it was a Samsung warranty not sprint
Sent from my SGH-M919 using xda app-developers app
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
socos25 said:
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
marcusdgd said:
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
And that's what sprint should do. Samsung ia complaint is probably based on the fact you did something you not suppose to do with a phone now. Even though it shouldn't have anything to do with your problem.
The thing is if they mess with your phone and then you get it back and have a software issue immediately. Normally you could say samsung messed it up, probably true too. But since you have messed with your software, samsung doesn't want to be liable if something like that happens.
Basically YOU voided the warranty when you flashed a sprint phone to another carrier.
Sent from Under water

Asurion Insurance help?

So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
My understanding is you pay your deductible after submitting an "affidavit" about what happened, and they ship you a replacement phone the next day, so it's not a one for one swap, so your little brother can use it as an expensive mp3 player. . Just curious, did you try putting the phone in a bag of rice for a few days before giving it up for good? Might save you 100 bucks. Just sayin' Good luck! :thumbup:
Sent from my SPH-D710BST using xda premium
Click to expand...
Click to collapse
I've tried everything and the phone works it's just it's so slow my gfs epic 4g runs faster lol but thank you a lot for the info
Sent from my HTCONE using Tapatalk 4
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
patrao_n said:
How do you mean it runs slow? Could it be there is a bunch of stuff taking up ram? If you have any experience flashing roms you might want to check out some of the awesome work in the dev section. Some really top notch stuff over there right now.
sent from my Provari with a mini rda!
Click to expand...
Click to collapse
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
mkfryan said:
That is also insurance fraud to report it as stolen when it is still in your possession, while the chances of getting caught are next to none but just something to think about it least
Making the iPhone jealous one user at a time.
Click to expand...
Click to collapse
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
chriswbush said:
Yeah I put the official jb update and it ran a bit better may just be the phone slowly dying
And I may just file the report for repair seems like asurian doesn't want the damaged phone since it was water damaged and honestly it wouldn't sit with my conscious to do that
Sent from my HTCONE using Tapatalk 4
Click to expand...
Click to collapse
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
RayTrue04 said:
What? Asurion takes any phone back no matter what's the damage when they give you a new one. They even give you an envelope when reported lost or stolen just in case the phone ever gets back in your possession so you can return..
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
News to me. Thanks for the info.
Sent from my SPH-D710BST using xda premium
Click to expand...
Click to collapse
No problem. It's even noted on the site when filing a claim. I go through phones like crazy and I read everything. It goes something along the lines like any found devices claimed through Asurion are the property of Asurion and must be returned yada yada.. Something like that, it's been a while I lost or had a phone stolen lol
Ps: I had two claims this year. I would gladly screencap the email they sent me thanking me for returning my liquor damaged EVO LTE that was completely fried. So if they would take a liquor damaged one with a fried motherboard why not a water damaged one which still powers on?
Sent from my SPH-L900 using xda app-developers app
chriswbush said:
So my mom epic 4g touch is watered damaged and I was told to call ausurion and I would have to pay a 100 deductible would I have to give them the s2? And if I do can I just report the phone stolen and if I do is it the same 100 deductible and I'm asking because my little brother can use it as a music player til it breaks completely. Idk if this is OK to ask here so mods sorry ahead of time. Any help with this would be appreciated.
Sent from my HTCONE using Tapatalk 4
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A big part of me thinks Asurion is complete rip off. I used them once and paid the $100 deductible which pi$$ed me off because I had been paying them $9 a month over the past 4 years- enough to cover the cost of a new premium smartphone and the $100 deductible. And once I got my replacement phone (refurbished, not new) the first month or so were covered by the Sprint warranty yet, I still got charged me $9 for the "Asurion".
They want you to believe the replacement phone they are sending you cost them the same retail price you'd have bought it for from Samsung but that's bull****. I am sure they get them for buy them from sprint for whatever sprint pays for recycled phones., probably $50 then they mark it up 100% and viola $100 deductible. And if you tell Asurion you want a new phone instead of a refurbished phone they'll lie to you and tell you Samsung doesn't make the D710 anymore. But one visit to the Samsung website suggests otherwise.
In short I wouldn't think twice about getting over on Asurion.
And no it's NOT Insurance fraud. Insurance fraud is a crime when committed against a real insurance company which is regulated by the state.
Ask these people if they think you should stick it to Asurion.
Take the phone apart and hit the board lightly with rubbing alcohol and a soft tooth brush.
Before you do tho take a few pics of the board and post them and ill let ya know the extent of the damage
Sent from my SPH-D710 using xda premium
I just went ahead and reported the phone water damaged and I'm just going to pay the 100 deductible I did get a call from assurion saying they do limited these forums and advises against fraud and they do monitor these forums.
Sent from my HTCONE using Tapatalk 4

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