OK, so i dropped my phone and the screen cracked and im getting a replacement phone sent. No big deal. But my phone is rooted and clearly has a new rom on it. For people who have gone through the process do you usually unroot and revert to stock before sending it back or do you just send it back rooted and let them worry about it?
I just dont want them to take away insurance because I rooted when this isnt even a software problem since im just replacing it because of a cracked screen.
What I did with my evo when I needed a new one was just put a stock rom on it and that was it I still had S-off to
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Well i went to the sprint store the other day and i asked the same question and they said since your going through the insurance company they dont care. But then again when does a sprint rep known to say the truth
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when the screen is cracked you have to file with asurian phoneclaim.com they don't care about root only in store repair does but the screens have not been covered by in store for over a year now
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Ok, thanks. The process isnt anything huge it would have been no problem. But didnt feel like doing it if I didnt have to. Looks like ill just send it back to em the way it is. Porbebly just full wipe and a fresh rom install so none of my info is on it and call it a day
When I warranteed out my phone, I just odined stock eg30 and used a jig. The jig isn't really necessary, but I would flash a stock to be safe, it takes only 5 minutes.
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you are good
I've got a friend that works for a Sprint repair center. He said that as long as the insurance claim is for something other than software, you should be good.
Related
So this may sound dumb but I'm wondering if i have to get the rom and mods off of my phone before i do an insurance claim on it? Or do I just have to make it look stockish? Will they really do an extensive check on it? Thx guys!
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Is it a risk your willing to take to have the claim denied and warranty void? Its very possible that they will see that it's not stock. If at all possible, just flash stock EG30 on it via Odin. If your supposed to get it back, do a nandroid first, so you can restore it later.
Will they check the Odin count?
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Depends, some will check the count and some might not notice it. Kind of a 50/50 shot on that one.
Most Sprint techs aren't even aware of Odin mode, let alone how to check for root. You should be fine.
shouldn't there be something like the moss act law where they have to prove your mod caused the error. Like my theme did not cause the screen to crack
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Most of them are super unaware haha i turned in my evo 4g and the intern noticed it and told me to flash the stock zip haha. Samething happened again when i turned in my et4g with the same intern haha
Insurance claim, all your points are invalid. You don't have to do anything for insurance and paying the deductible. Only if your trying to get sprint to fix it.
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I had to take my phone to best buy and have it sent out after I dropped/cracked it. I did flash it back to stock, but they never said anything to me about the odin count.
Sprints official policy is to exchange rooted devices. If you go to a Sprint service and repair center they should replace your phone. The reasoning behind it is that they don't know who actually rooted the phone. In my expwrienxe if you say your friend or brother did it they will exchange it.
My GPS is borked. I have TEP and insurance. I was wondering if there was a way to get a new phone without having a refurbished one. And i do not want to pay a deductible
Should i go in with my phone soft bricked or just say GPS doesnt work?
Pretty sure you have to pay it. Make a appointment they might fix it
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How did some get away without a deductible?
Take it to a real sprint store not a 3rd party one. Make sure you are on a stock un-rooted rom, explain the issue and if its jot something they can fix you will be ordered a replacement device. That should be a warranty covered situation, no cost to you.
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way more than likely tho you will get a refurb. good luck. but do not soft brick it.
They give refurbs for this device now?
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ya I got a refurb back in december. the sprint employee who gave me the device said he didn't think it was. but when I looked in the epst menu it said the phone was reconditioned. so ya.
****. How was the condition of the refurb?
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locoboi187 said:
Should i go in with my phone soft bricked or just say GPS doesnt work?
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I agree with above . Put a stock from on there . Unroot. Definitely a warranty issue.
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So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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Odin phone back to ec05 stock , pull ur sd card out and take phone to sprint to check out. Do not show them ur sd card (because it will have clockworkmod). Don't even tell them ur phone was rooted. Just show them the problem and that's it. As long as u have total equipment protection, u should be fine.
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Sounds like you knocked the ribbon cable to the LCD loose if you have TEP let Sprint fix that for you.
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
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marcusant said:
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
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U just taught me something new.
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Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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Try a kernel that has voodoo color mods. You can control the RBG values.
sent from my secret underground bunker
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
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masaidjet said:
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
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Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
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LORDFIRE00 said:
Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
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The store near me acts like they've been covered in acid. The tech won't go near them. I asked him why and he said that his training never covered the differences between rooted and non-rooted phones so he doesn't want to brick them and end up owing the store the money for a new phone to give to the customer. These are the same people who think it's alright and normal for my mother's phone to drop every other call. YMMV with Sprint stores, there are really good ones and really bad ones. Remember that if they treat you poorly there is no requirement for you ever to give them your business again.
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
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Pocketbob26 said:
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
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Exactly, it's a hardware screen issue rooting won't cause that. And that's why they wouldn't care.
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I just had to get a new screen. I took my phone in as is. Overclocked, rooted, cwm and all and no one said a thing.
Sent from my rooted and overclocked Epic 4g. Pwning an Apple fanboy each day!
Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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LOL.. Hey did your phone screen look like a old school GameBoy Color??
I took my phone to Sprint to get it fixed for another issue.. and they gave it back to me like that.. I asked them about it and they said thats how I gave it to them.. they straight lied to my face..
I didnt give it back for them to fix it becauce I didnt want them to keep it for ANOTHER 3 IN A HALF HOURS..
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Joy2DaWurld said:
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
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Yeah I too had the same usb faulty issue and had to return - but I didn't even bother to unroot I just sent it back, they never say anything.
Usb problem here is got replacement screen is almost perfect got small blob in bottom right corner probably sending this one back
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What does tw have to do with a faulty usb hub?
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blackangst said:
What does tw have to do with a faulty usb hub?
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LOL there's no direct correlation dude. But in order to get a warranty replacement, I need to be on stock firmware. I know some people say that they've sent it in rooted and on a custom ROM but I'm not gonna take the risk if I don't need to.
I bought my device used. Has one nicks and minor scratch on body.
I swear I'm a strict about having the any of my devices stay as new as possible. I wanted to warranty exchange. In the end I stuck with the device. Also hear the replacements are all refurb devices.
In the end I just loaded CM9. Main reason I stayed away from this device was the Stock ROM. I hate it...... Alot.....
Been happy because of CM9. Now the imperfections don't bother me so much, but the true source of my hate for this phone was really the Stock ROM. Now I'm just pleased.
Asurion didn't want to give me a replacement phone since I broke mine in Feb, called it in in May, and went to finish my claim July 22. A simple letter to the CeO with some few choice words will do wonders. I have a NEW non-refurbished phone.
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Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
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N31N said:
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
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Then why pay for insurance? :what:
Sent from the pink Unicorn from the Darkside.
LoopDoGG79 said:
Then why pay for insurance? :what:
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to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
N31N said:
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
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Click to collapse
So even with a cracked screen, warranty isn't nullified?
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Bought mine with insurance it was 500 bucks, so i figures mine as well get the longest warranty possible. My dad did the same. Lost one, dropped and smashed one, first time free, second time deductible. Still a ton of money saved.
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Teo032 said:
So even with a cracked screen, warranty isn't nullified?
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they just charge you the replacement fee and everyone moves on with their business. If you need more than just my word, make up some excuse to get to look at the exchange pages at your local store. I found this stuff out in the small print right above the CUSTOMER AGREES? checkbox (that no one ever reads; on the phone they do, but very very quickly) and shortly after found someone who was desperate enough to try it.
To reiterate; neither i nor my customers have had any problems replacing cracked screens or water damage, but tmo has wised up on some of the old tricks before so it may just be a matter of time.
I had been doing this from march through October of "11.
Also!! Good luck finding a rep who doesn't mind subverting the rules to help out people. Haha
Edit: ill try to reach out and have someone get me a picture of the page in question, it may take a few days though
I brought my phone from best buy and I'm thinking about rooting it. My question is if i have to take it there can they cancel my repair contract because its rooted? Want to root to get thering so i can stream the internet to my tablet.
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If you have to send it to repair just flash a ROM which have Stock Recovery and use Triangle Away to reset the counter. Check on Dev Section for more info.
Sent from my O=O
I don't know this from first-hand experience, but I've seen several references on XDA claiming Best Buy doesn't care about your phone being rooted.
Samsung Galaxy S3
OdexedBlue ROM
LI3 Stock Kernel
LIF Baseband
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derrickmd18 said:
I brought my phone from best buy and I'm thinking about rooting it. My question is if i have to take it there can they cancel my repair contract because its rooted? Want to root to get thering so i can stream the internet to my tablet.
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I got told my best buy doesn't care about root... But it's fairly simple and quick to unroot and flash stock rom and recovery, which I would do to be safe anyways.
Sent from Pluto.
I had black tie insurance and best buy doesn't care if the phone is modded (only iphones)
Just Google foxfi, sprint blocks it in the market, but I believe it can be found on their website....no need to root for free tethering
Confirmed. I returned 3 Epics rooted. They never even confirmed the complaints. They just got me another one within 2 days.
Yeah I tried foxfi and it's not supported for s3 yet.
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I have a friend who works for Geek Squad. He said their only concern is if the hardware is physically tampered with.
DrgnRebrn said:
I don't know this from first-hand experience, but I've seen several references on XDA claiming Best Buy doesn't care about your phone being rooted.
Samsung Galaxy S3
OdexedBlue ROM
LI3 Stock Kernel
LIF Baseband
XDA Premium - Support our developers, modders, & themers!
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I got my phone about a week ago. I purchased the best buy protection because sprint is getting outrageous for their total protection and with the ded going up to $150 its really not worth it. When I got it the Woman at best buy Mobile told me that it didnt matter if the phone was rooted or not, it would still be covered.
I work at best buy and we do not care if the phone is rooted and tryIng to use the protectIon plan. If your rooted and trying to exchange within 30 days because u messed the phone up, we can say no. That rarely happens though because if u did F up, u probably bricked and phone doesn't turn on lol. Did have a guy delete his modem or chnaged some settIngs In ##data# or something he could not get service no matter what I tried. Couldn't exchange his phone for him lol because he was rooted and my manager saw that.
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dbenney said:
I got my phone about a week ago. I purchased the best buy protection because sprint is getting outrageous for their total protection and with the ded going up to $150 its really not worth it. When I got it the Woman at best buy Mobile told me that it didnt matter if the phone was rooted or not, it would still be covered.
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Again...a misconception of the deductible...
If your phone is lost or stolen...damaged beyond repair, water damage etc it's $150 done through asurion
Minor mishaps as discussed here you walk in they confirm, you come back two days later and pick up replacement phone...no fee
And sprint policy currently covers rooted phones
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If you bring it in for software issues they might decline sending it out for rapid exchange(depending on the mobile associate's or Geek Squad Agent's knowledge of rooted phones), but if it's hardware damage from accidental they likely won't care. Just remember you'll have to re-root when you get a phone back since they don't give you the same phone.
00mred00 said:
Again...a misconception of the deductible...
If your phone is lost or stolen...damaged beyond repair, water damage etc it's $150 done through asurion
Minor mishaps as discussed here you walk in they confirm, you come back two days later and pick up replacement phone...no fee
And sprint policy currently covers rooted phones
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yeah, i know exactly how the TEP works. take it to a service center and they will fix if they can, replace if they cant as long as no signs of physical damage, lost stolen or water, then like you said, have to go through Assurion. I just dont think its worth it now that they raised both the cost of TEP AND the deductible.
I didnt know, however, that Sprint would also cover rooted devices. I have heard stories of people being turned away for repair on rooted phones.
They don't seem to care about anything. I've sent phones with stock root and also custom roms for repair and they've never said a word. Say what you will about geek squad but the black tie on cell phones is more than worth it. Especially if you have teenagers
Samsung Galaxy S3 (SPH-L710) VPALI3
i just brought Sprint GS3 and can anybody help me to get stock rooted via odin for L710VPALI3 just like it was in Epic 4g touch ?
dxl025 said:
i just brought Sprint GS3 and can anybody help me to get stock rooted via odin for L710VPALI3 just like it was in Epic 4g touch ?
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Look up QB Kings video on YouTube
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This is good news!
This is good news cause I have to return mine because I dropped it. Thanks!