Develop Bugs

[Q] Side power button not as responsive.

Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!

Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Click to expand...
Click to collapse
my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.

mine works flawlessly

Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.

My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.

Same issue with my power button. Happened only a few days after I received mine as well.

Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Click to collapse
Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.

Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP

got my first one replace with a new one due to same reason.

Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium

Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?

kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
Click to expand...
Click to collapse
I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?

What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.

my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.

a100 Won't boot

So my a100 battery was dead, so I put it on the charger. After a short time I went to turn it on, and it wouldn't come on. The blue light comes on the power button, and if I hold the button down the home button eventually lights up. But it will not boot no matter what I do. Is it dead? Why? What would Acer charge me to fix it? It's just a little over a year since I bought it.

marcusjbid said:
So my a100 battery was dead, so I put it on the charger. After a short time I went to turn it on, and it wouldn't come on. The blue light comes on the power button, and if I hold the button down the home button eventually lights up. But it will not boot no matter what I do. Is it dead? Why? What would Acer charge me to fix it? It's just a little over a year since I bought it.
Click to expand...
Click to collapse
Yeah running these down to dead likely will brick it, new battery or board will be needed. Acer will probably charge more then a new refurb will cost. Not sure why but it does happen occasionally.
Sent from my HTC DNA

Well, that's not good news... I just opened the forum to search for this exact problem. Thanks though, I won't waste any more time or energy with it.

This happens to the Xoom too. Try this, might not help but...
Plug in the USB from the PC. Then Plug in the power adapter. Look for the Orange glow of the power button. If you don't see it, don't panic. Try and hold down the vol. Up and then power. (Recovery) It might just kick on. If that fails, Unplug USB, Unplug power, Then Plug power in, try it again. If that didn't work, repeat a few more times and let it sit plugged in. Rinse Lather Repeat.

A100 Brick
Same thing happened to mine after 13 months. Acer told me $199 for service. I said, "With all due respect, why wouldn't I buy a Nexus 7 instead?" He said he would pass my comments on to the powers that be. They haven't called me back just yet.

update
Well, I got lucky I guess. Turns out the warranty wasn't quite expired yet after all. It had less than a month on it, but I sent it in and they say they fixed it. It's on the way back now. Now I'm trying to decide if I want to keep it. I came within a few weeks of being with a useless piece of Acer after one year and $270. Doesn't seem like a very good investment. Maybe I would be better not gambling with another crash, and sell it and get something newer. Are the newer tablets such as the Nexus 7 or Samsung more reliable?

marcusjbid said:
Well, I got lucky I guess. Turns out the warranty wasn't quite expired yet after all. It had less than a month on it, but I sent it in and they say they fixed it. It's on the way back now. Now I'm trying to decide if I want to keep it. I came within a few weeks of being with a useless piece of Acer after one year and $270. Doesn't seem like a very good investment. Maybe I would be better not gambling with another crash, and sell it and get something newer. Are the newer tablets such as the Nexus 7 or Samsung more reliable?
Click to expand...
Click to collapse
Yes, they are.
Keep in mind Acer built the first full feature powerful tablet in a 7" form, everything else in the class had half the features and power. To do it for the price point they had to cut some corners, namely the LCD panel, battery and gambling on a buggy emmc. Sadly the they chose an emmc that isn't reliable at all. My advice is get it repaired and sell it for anything other then an a1xx device. I went against my better judgement and got an Acer product and I was, of course, disappointed in it, as always, and never again with so many options available now for the same money the a100 was new.
Sent from my Nexus 7 - JBSourcery 4.5

[Q] Rebooting and Power Issue

My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.

IceCatraz said:
My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.
Click to expand...
Click to collapse
I'm no expert but when that happened to my phone I had it replaced. Turned out to be a faulty power button...
Sent from my SPH-D710 using xda premium

I was thinking about it, but I'm certain it's out of warranty. My contract expires this November, so I'm really hoping that's not the case.

It's your phone a year old or older?
Do you still have the original battery?
Pp.
sent from a jellybean filled epic touch.

It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?

IceCatraz said:
It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?
Click to expand...
Click to collapse
You can definitely try changing the battery, but also if you have insurance on your phone you should be able to call sprint and have them exchange it. I did it not too long ago and I had my phone since day one. I'm positive that my warranty was expired but I still had insurance on it. They sent me another one 2 days later.
Sent from my SPH-D710 using xda premium

I would definitely say yes, you need a new battery!
Amazon is your best bet. Anker makes a good battery.
Pp.:beer:
sent from a jellybean filled epic touch.

How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.

IceCatraz said:
How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.
Click to expand...
Click to collapse
To be honest they didn't even charge me..lol. All I did was call sprint, told them that my power button wasn't working,they asked if it had any water damage. I told them it didn't and she asked if I had insurance,told her I did and she simply said no problem, asked for my address and said you'll have another device in 2 to 3 days. Received it in 2 days returned the other one no questions no fee..
Sent from my SPH-D710 using xda premium

From Amazon about $12.00 plus shipping. Samsung Epic 4G Touch 1800 mAh Standard Battery ..
Pp.
Transmitted from another galaxy with a Jellybean infused P-5113 full of Unicorn porn.

My phone started that 3 days ago. Power button failed. I have 8 batteries so it wasnt that. Id put battery in and it would boot up without touching button. Then power off. I had insurance send new one. They gave me new not refurb and it works day and night difference better than old one
Sent from my SPH-D710 using Tapatalk 2

I'm most definitely sure it's your power button going broke.
Battery issues usually make your phone flicker like auto brightness is adjusting before shutting off. And so on.
A battery issue wouldn't make your phone reboot by itself when touching the power button.
My friend use to have power button issues like what the OP stated. I told her, her case is causing it(she had one of those cases that block the power button and volume button with rubber) we took the case off left the phone alone for a day and the power button worked correctly. I since have cut out the rubber to her case.
Sorry about the long post
I've known 6 ppl with the E4gT in the past 3 months that have Power button issues. I usually can spot them now.
Sent from my SPH-D710 using xda app-developers app

Seems a lot of people are having power and battery related issues. I've had my e4gt for around a year and my battery is going out. Had 2 ordered today so hopefully no more problems. Lay your battery down flat on the table if it's bulged or misshapen then it's bad. They're only like 10 bucks on ebay.
Sent from my SPH-D710 using xda premium

Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?

CylonWolf said:
Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?
Click to expand...
Click to collapse
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/. No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app

graydiggy said:
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to . No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I believe my power button is going out too. It does the rebooting cycle like others have mentioned and simply rubbing my finger across the button (without pushing it) will cause the phone to turn on and off.
I currently don't have insurance on my phone. Sprint sent out an email a couple of weeks ago about Insurance Open Enrollment. Anyone know if I can enroll now and turn around and take my phone in for repair (unrooted of course)?
Thanks

There was a thread on the power button issue on the Sprint.com forums, and a poster claimed he didnt pay anything for the repair and didnt have insurance (I guess because its apparently a known/common issue now). I figured with the open enrollment it might be worth $8 just to make sure Im covered, although apparently you have to wait 3 days after you signup (Jesus waited 3 days, so I guess I can too huh?). If its a known issue with the phone that is apparently at least somewhat common, I see no reason Id have to pay $50 to have it fixed.

****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?

dbldown768 said:
****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?
Click to expand...
Click to collapse
My reboots started happening earlier this week. I'm running the JB GB08 rooted leaked release. I called Sprint this morning and added the insurance coverage since open enrollment runs through the end of March. I plan on taking the phone into Sprint over the weekend after I reinstall the office ICS release build.

[Q] Phone won't turn on, blue led light stays on

Hi everyone,
This is my first post and I hope I won't somehow piss anyone off. I'm just looking for a little advice or guidance.
Device: SPH-D710 Samsung Galaxy S2 on Sprint (CDMA). It was running the latest over the air ICS update. It was not rooted.
Background: Starting about a month ago the phone began to occasionally restart on its own. Also, my clock widget began to disappear randomly, no matter how many times I would put it back on the screen. It would also occasionally crash on resource heavy apps like chrome or facebook. I installed Go Launcher to try to fix the widget problem. This is the only thing out of the ordinary that I've done recently.
Problem: While running an app the phone crashed. I pulled the battery and restarted it. It never booted. The screen remains completely black and the blue LED light stays on. I've tested a different battery, it wasn't the problem. I've plugged it into my computer and it does not see the device. Plugging in the charger turns on the blue light (I can only turn it off by pulling the battery).
Question: I'm pretty sure this phone is bricked but would love confirmation (whether you can confirm or tell me how I can confirm). What I really care about is being able to access the data that was on the phone. Is there any way I can access the data? The sprint store said it would be 50 bucks to look at it and if they can't fix it they would get me a new phone. I really don't care about a new phone. Is there anything that they can do to recover my data that I can't?
Basically, is there anything I can do to access the internal memory files? (Secondary question is can I fix the phone).
Thank you in advance for your input and excuse me if I haven't followed all common etiquette on this forum. (I did search the topic).

Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2

patrao_n said:
Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
It definitely looks promising - if they can fix it, would it be fixed but wiped? My main concern is recovering internal data.

spoke to kyle at mobiletechvideos and he thinks it's an emmc failure since it wasn't during flashing - in which case my saved data is gone forever. anyone disagree or have any other insight? can i save my data?

wukilaflee said:
spoke to kyle at mobiletechvideos and he thinks it's an emmc failure since it wasn't during flashing - in which case my saved data is gone forever. anyone disagree or have any other insight? can i save my data?
Click to expand...
Click to collapse
Mine started the random reboots, and then reboot loops, then couldn't get the screen to turn on...blah blah blah... lots of issues lots of people have seen. It was all because of the power button. It eventually got to where it just didn't work at all, and i was smacking the power button corner of the phone on a table or something to even get it to power on, and having to use the volume rocker wake option to wake the screen. I'm not sure if your issue is the same, but it only cost me $40 to get my power button replaced at a cell phone repair shop locally and took the guy less than 30mins.
Just a suggestion, may not have anything to do with it, but it could save you some money it happened to work. Alternatively you could try smacking the power button corner of the phone on a hard surface a few times and if it is the problem, it might unstick long enough at least know thats what it is.
I'm no expert, and i make no guarantees or promises, just my experience with mine and my wife's phone over the last 2 years...lot's of issues solved by one of three things, power button, usb port, and battery. Good luck!

momentary said:
Mine started the random reboots, and then reboot loops, then couldn't get the screen to turn on...blah blah blah... lots of issues lots of people have seen. It was all because of the power button. It eventually got to where it just didn't work at all, and i was smacking the power button corner of the phone on a table or something to even get it to power on, and having to use the volume rocker wake option to wake the screen. I'm not sure if your issue is the same, but it only cost me $40 to get my power button replaced at a cell phone repair shop locally and took the guy less than 30mins.
Just a suggestion, may not have anything to do with it, but it could save you some money it happened to work. Alternatively you could try smacking the power button corner of the phone on a hard surface a few times and if it is the problem, it might unstick long enough at least know thats what it is.
I'm no expert, and i make no guarantees or promises, just my experience with mine and my wife's phone over the last 2 years...lot's of issues solved by one of three things, power button, usb port, and battery. Good luck!
Click to expand...
Click to collapse
That is not the issue. This is an emmc failure for sure.
Sent from my SPH-D710 using xda premium

Thank you
patrao_n said:
Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
I just replaced the battery and it turned back on.

Broken power button. Fix

My power button was recently acting funky and my phone was shutting off and stuff.
I was also noticing that the power menu would come up and stuff when I went to lock the phone. It is now stuck and phone will not boot fully. Can't use recovery or even download mode. Just shuts off.
I now have decided that I will go about fixing it. The power switch is soldered to the board. I ordered a five pack and a heat gun. ($9.99 on amazon for a 5 pack. And $22.45 for a heat gun that I will use later on.)
I will be posting pictures of the process when the items come in. Either this Saturday or Sunday or by Monday or Tuesday.(depending on shipping) If a video is needed, I might do one if I can get someone to record for me.
I am also going to try and fix my Captivate power button because it is broken as well. Let me know if you are interested in seeing this.

Mine. For pics
Sent from my LG-D800 using Tapatalk 4

I would be interested. Had this happen to my S2... ended up with an S3

sebster718 said:
I would be interested. Had this happen to my S2... ended up with an S3
Click to expand...
Click to collapse
Yeah it is more common than people would believe. I actually tried to baby my s3. Used volume wake and my home button. Still killed it in less than a year.